Name: Gran Hotel Diligencias
Address: 1115 Independence Avenue Downtown, Veracruz, 91700, MX

10/10

Exceptional

28 Jul 2026

Armando

Hotel was excellent and rooms were extremely clean and comfortable. Beds were very clean and comfortable. Staff is extremely friendly and helpful. Room was cleaned daily. Restaurant at hotel is buffet style however there’s a chef to make you special meals if you require one. Free parking underneath the hotel cars are safe. There are restaurants right in front of hotel with live free music family atmosphere restaurants and people with families outside dancing and eating. There is a park across the hotel and they have different activities nightly. We stayed July 20 - 26 . We felt safe and had no problems. Taxi fare is around 120 pesos around 6 us dollars. There are banks to the right of the bank, one block down. I used my us bank debit card at bank and got pesos. Cheaper than going to an exchange place. Use atm instead at banks. Again I used my us debit card to retrieve pesos cheaper then using exchange places. Very amazing place and family atmosphere. Loved it well return to see more of Vera Cruz. Must visit Orizaba it a distance away take taxi and you have to buy tolls there’s about six total that’s about 280 pesos each plus taxi fare. Orizaba is known for the cleanliness city in Vera Cruz. Take the high ride up the mountain. Beautiful scenery and views. Lots of beautiful things to do there. It is also very family Atmosphere it’s an all day. Take your water bottle. People are very friendly and respectful.

10/10

Exceptional

26 Jul 2026

Tatiana

Amazing hotel and great food

8/10

Excellent

21 Jul 2026

Lourdes Z

The hotel is ok, location is excellent, but you can get better hotel for the same price.

Self

6/10

Pleasant

25 Jun 2026

Araceli

The hotel is outdated especially the restroom, the tub is peeling and has mold stains. It was kind of dangerous for my 75 year old mom, very hard to get in and out of the bathtub. We did love the location and the staff was very friendly!

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Gloria

Muy bueno

10/10

Exceptional

11 Jun 2026

Julia

I like the pool

Family

10/10

Exceptional

08 Jun 2026

Valentina

Definitely would stay here again

Family

10/10

Exceptional

10 May 2026

Ana

Buena ubicación, servicio accesibles

Family_with_children

10/10

Exceptional

03 May 2026

Maximo

The room was spacious and fairly clean, I loved the view to the central garden, it didn’t have microwave, fridge or iron which was needed. I had booked a room for 3 but didn’t realize that I accidentally booked a king suite, so I requested to be moved to a room with 2 beds, and they accommodated without any issues. Upon check out they helped us calling a taxi to the airport. I loved the fact that there are a lot of restaurants, cafes, ice cream shops and attractions near by like the malecón and San Juan de Ulua.

Family

6/10

Pleasant

28 Apr 2026

Federico

Buen estacionamiento, sistema de entretenimiento, wifi y excelente ubicación. Gran restaurante y bar.
El hotel ya se le ven los años pero funciona perfecto.

8/10

Excellent

17 Apr 2026

Aldo

Good place to stay!

10/10

Exceptional

14 Mar 2026

Carl

Great place to stay..

10/10

Exceptional

10 Mar 2026

Leticia

We really like the location If you like live music there is plenty around

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Karen

Very clean bedroom. Helpful staff. Lovely comfortable beds. Beautiful central location.

8/10

Excellent

26 Jan 2026

Luis David

Pros:
Clean, with nice old-style furniture in good condition.
Excellent location if you are okay with not staying near the beach.
Tons of restaurants (check reviews before going), live music, handicraft stores, the famous Güero Güera ice cream shops, La Parroquia restaurants, local shoe stores, and more.
Gentle and helpful staff, although some do not speak English.
Close to the Malecón, tourist two-story open bus rides, the Marines Museum, and many historical buildings.

Cons:
Outdoor live music can be annoying late at night.
If you need a safe, make sure you request a room with a working one, and double-check that it is securely attached to the wall when you arrive.
Far from the nicest beaches.

Business_and_leisure Family

10/10

Exceptional

26 Jan 2026

Marcelo

Clean rooms, friendly staff and great location!

6/10

Pleasant

23 Jan 2026

CARLOS

Las instalaciones están muy descuidadas y por la noche prenden una planta de emergencia que hace mucho ruido y el aire acondicionado enfría mucho a 18° y no hay manera de bajar la temperatura más que apagándolo.

Leisure Family

10/10

Exceptional

07 Jan 2026

Ricardo

Enjoyed the stay!

Leisure Partner

10/10

Exceptional

18 Dec 2025

Jean

Nice large rooms, comfortable beds. Good swimming pool and fitness room with sauna. Good location.

Partner

10/10

Exceptional

10 Dec 2025

Jean

Towels weren’t exactly white but location and service were excellent!

8/10

Excellent

25 Nov 2025

Tammy

Nice staff

Partner

8/10

Excellent

14 Nov 2025

Alma Leticia Lopez

Great location. Rooms are dated. Comfortable stay.

Leisure

8/10

Excellent

07 Nov 2025

Rory

The staff was friendly and helpful, especially at the end of our 3-night stay by arranging our early morning taxi to the airport. The room was clean and large with a table and two chairs, and a king-sized bed. The hotel is right on the main square (el zocalo) so we could go out and hear live music and see dances.
Unfortunately, as with many old buildings, there was an awful smell of the sewer emanating from the bathroom. It seemed to be strongest in the morning. But, short of knocking the beautiful hotel down and rebuilding, there is probably very little that be done to improve the smell.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Susan

Great location, right on the zocolo. Super friendly, helpful staff.

Leisure Self

2/10

Poor

20 Oct 2025

David

Staff

10/10

Exceptional

16 Oct 2025

Pedro

Nice rooms and service.

Leisure Friends

8/10

Excellent

06 Oct 2025

Vicente

Good hotel. GREAT Location except for the music out front. But it didnt bother me much. Room had a lot of space. But, if you have respiratory issues shud reconsider. Our room had mold. But as experiences go. I was comfortable. Thanks Gran hotel Diligencias:)

Leisure Partner

6/10

Pleasant

28 Sep 2025

Efrain

Average Hotel, but great location

Room was clean but worn. Okay for overnight stay which is what I utilized it for. The lobby was clean, but the carpets in the room floors should be replaced and were not vacuumed. Outside bar was good. I would stay there again because I liked the location in the heart of the city; will look for other accommodations also.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

miguel

Muy bueno

6/10

Pleasant

23 Sep 2025

Ryvkah

The property has an understated charm of years past. I’ve stayed there numerous times.

Unfortunately, this time the room was disgustingly worn and dirty. We were in room 411 and it needed a deep cleaning. The bathroom was grotesque! I was hesitant to even shower.

I hope, improvements are forthcoming to bring back the charm it once had!

Leisure Partner

10/10

Exceptional

23 Sep 2025

Luis

Un hotel muy lindo,la gente del hotel muy amables..comida muy rica.muy recomendado..

Business_and_leisure Family

8/10

Excellent

02 Sep 2025

Grecia

I’ve lived and stayed at this hotel since 1979. It is sad to see how run down the place is. It needs attention. However, the staff is amazing, it is clean and safe.

Leisure Family

8/10

Excellent

31 Aug 2025

Ricardo

Staff very friendly

Leisure Partner

6/10

Pleasant

28 Aug 2025

Oscar

The property was in a excellent location but the floors and bathroom needs more attention

Leisure Family

10/10

Exceptional

05 Aug 2025

Marianne

Que bueno

Always a good experience at this historic hotel

Friends_and_family Family

4/10

Poor

01 Aug 2025

Johnny F

Hotel while building energy light gone ! No any emergency lights on alley way ! Room no light no internet no AC need go out street ….

Leisure

10/10

Exceptional

28 Jul 2025

Nathan

Walking distance to the boulevard and every good restaurant in town. The perfect place to stay when entaining friends and family.

Business_and_leisure Family

2/10

Poor

07 Jul 2025

martin m

It smell like they just fumigated

Leisure Self

8/10

Excellent

07 Jul 2025

Victor

Great placeba bathroom area needed to be remodeling ASAP

Besides that the place is very nice

10/10

Exceptional

05 Jul 2025

joaquin

All great!

Leisure Family

10/10

Exceptional

29 Jun 2025

Melissa

Great view, and huge space, suite at top overlooking plaza.

Leisure Partner

10/10

Exceptional

29 Jun 2025

Melissa

Great suite at top of hotel overlooking plaza, great spot to enjoy the music and views of port. Old hotel, bathroom in this suite, old, but view and space was amazing.

Leisure Partner

10/10

Exceptional

27 Jun 2025

Marianne

Historic Place

Its a good place to stay. The staff is exceptional

Friends_and_family Family

8/10

Excellent

20 Jun 2025

Claudia

It has an amazing pool view and location

Leisure Family

10/10

Exceptional

15 Jun 2025

Paulina

The hotel is great . Right in front of. The plaza . Lots to eat . We did have trouble getting to the parking garage since they are rebuilding the streets . But overall the rooms are great

6/10

Pleasant

11 Jun 2025

Juan

The hotel has a nice atmosphere, with friendly staff and rooms that match the expected quality for the price. However, I did encounter a few issues during my stay.

Upon check-in, I accidentally dropped my money pouch containing approximately 300 Mexican pesos inside the elevator. I realized it was missing within two minutes and immediately retraced my steps to the front desk to report it. Unfortunately, no one turned it in.

Additionally, I typically receive my invoice via email for billing purposes, but despite requesting it twice, I have yet to receive it.

There were also a few maintenance concerns: the room curtains did not close properly, leaving a noticeable gap, and the cable TV was not functioning upon arrival. While the maintenance staff was able to fix the issue, it took about 30 minutes.

Despite these setbacks, the hotel is overall acceptable.

Business Self

6/10

Pleasant

10 Jun 2025

jose

Hotel viejo le falta mantenimiento

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Moises

Very good place, walkable during the day and good variety at night.

Leisure Family

6/10

Pleasant

07 Jun 2025

Arturo

I was very tired from the trip from New Orleans, connecting in Cancun, and needed to rest for a moment. The manager didn't want to check me in before 3:00 p.m. He only wanted to store my suitcase. It was a little annoying because I've stayed in other hotels before, and they gave me the opportunity to give me the room earlier because they weren't full.

Leisure Self

8/10

Excellent

03 Jun 2025

Stacy

The elevator works great. The staff that check you in was not friendly and barely acknowledged us. But the car attendant staff was super great!

Our room was basic, pretty standard, but the lobby was beautiful. You have to put a room key in a slot in order to turn on the air and the lights. So that way, when you leave have to take your room key, you cannot leave the air or the lights on. That was strange, but it worked out fine!

Leisure Partner

10/10

Exceptional

03 Jun 2025

Olivia

The staff

Leisure

8/10

Excellent

02 Jun 2025

adriana

everything was perfect during our stay but their room service was a little off putting. they wouldn’t do normal room service. you still get the option to do room service but it was only seafood and they didn’t do it all day everyday. it was very limited.

Leisure Family_with_children

8/10

Excellent

01 Jun 2025

Ruben

Everything was good except the room I stayed at AC wasn't great, it wasn't properly cleaned. Pool area was disgusting bird poop everywhere. Staff was great.

Leisure Family_with_children

10/10

Exceptional

29 May 2025

Adriana

Need up date un refrigerador en las abitaciones

Leisure Family

8/10

Excellent

24 May 2025

Rodrigo

Muy buena ubicación

10/10

Exceptional

08 May 2025

Jesenia

Property location is near by restaurants and shops.
The room was big.

Leisure Friends

4/10

Poor

06 May 2025

Sonia

This property should NOT be advertised as a 4 star hotel, it is not. It's a shame, because the building is historical, the rooms need a remodeling, not enough outlets, the shower is scary. Now, the staff in the parking garage super attentive, as well as the maids, but the guys at the front desk are super rude, specially the young kid working generally at night, I checked in on Friday the 2nd around 8 pm and the young gentleman at the front desk it made it seem like I was inconveniencing him and he could not wait to sit in the corner checking his phone. The next day I needed a taxi in the morning and the second guy at the desk said they may not come in because they're doing work in the side streets, even though there's still access to the hotel, customer service for these two guys is not their thing. I would not go back to this property.

Leisure Self

10/10

Exceptional

04 May 2025

Ashley

Amazing stay!

Leisure Family

8/10

Excellent

01 May 2025

Javier

Muy limpio

Self

10/10

Exceptional

23 Apr 2025

Pedro

All very nice.

8/10

Excellent

15 Apr 2025

Timothy

My room was kept very clean, the staff was very helpful with anything I needed. The area was very central to a lot of the festivities going on for the holiday week I was there.

Business_and_leisure Self

10/10

Exceptional

07 Apr 2025

Melissa

Genuinely loved the hotel and the location. It is directly in front of the main central plaza Zocalo. The rooms are a bit outdated but it’s fine because it is literally a 200 year old hotel. The staff is very accommodating and kind. The lobby is always air conditioned and clean. The cleaning staff is quick and restock everything welll. It is definitely a go back hotel.

Leisure Friends

10/10

Exceptional

30 Mar 2025

ANTONIO

great place to stay and eat and the amenities.

Leisure Family

10/10

Exceptional

22 Mar 2025

Daniel

Nice Hotel

Business_and_leisure

8/10

Excellent

21 Mar 2025

ana Rosa

Great location, friendly staff, good dinning options, shopping options inside of the hotel

Leisure Partner

10/10

Exceptional

18 Mar 2025

Enrique

The hotel is very clean and beautiful. I've stayed at this hotel on every visit to this beautiful city. The shower is very slow, apparently it was remodeled

Family

8/10

Excellent

12 Mar 2025

Eddy

Avery neal of Zocalo

Leisure Friends

8/10

Excellent

10 Mar 2025

Leticia

The Hotel location is very convenient many restaurants around and entertainment.
Very clean and the personal very helpful

Friends_and_family Family

10/10

Exceptional

10 Mar 2025

James

Great hotel and location.

Business

10/10

Exceptional

28 Feb 2025

Nancy

Thumbs up

A wonderful old hotel. Very dated and needs some fresh carpet and furniture, but the room is enormous and the view is beyond compare. The bed is very comfortable. You get a wonderful breeze with all the windows. We love the housekeeper- she is so friendly and helpful

Partner

8/10

Excellent

27 Feb 2025

Verified traveler

Once the most luxurious hotel in Veracruz.

This is a glorious old hotel that is a bit run down, but was likely the most luxurious thing in Veracruz back in the day. The rooms are spacious, the beds are comfortable, the staff is wonderful. It has a million dollar view of the harbor and the main square from your giant windows. You can hear music all around. It just needs some work, the carpet are run down, chairs looking very used, etc. I would come back.

Partner

10/10

Exceptional

17 Feb 2025

Guadalupe

Bell boy was extraordinary

Leisure Family

8/10

Excellent

06 Feb 2025

Tammy

Colonial Hotel in Veracruz

We enjoyed staying in this colonial hotel, the staff were helpful for our requests.

Partner

8/10

Excellent

23 Jan 2025

Constantino

The restaurant has a great buffet!
A nice bar with live music every weekend! Great location!

Business_and_leisure Family

10/10

Exceptional

19 Jan 2025

Jonathan

Very close to the historic district, the square in front of the hotel is a local hub for live music and dancing

Partner

10/10

Exceptional

10 Jan 2025

Annette

Great place

Partner

10/10

Exceptional

04 Jan 2025

michael

Near many places to eat and shop.

Leisure Partner

8/10

Excellent

30 Dec 2024

Sue Ann

Location, Location, Location!

It once was elegant but now need to upgrade! Friendly staff. Excellent location, in front of the Cacólos, where there are several restaurants and a historic or Church. Must eat at Gran Café Portals! The make in is a short walking distance. (The location is what makes it worth the money)
Parking located across the street, safe and secure.
Gym small, no a/c, most of what little equipment they had was broken.
No service at poolside.

Self

10/10

Exceptional

26 Dec 2024

Carl

Great service, convenient.

6/10

Pleasant

25 Dec 2024

Teresa

May be long time ago was very elegant, actually the entrance/lobby it’s very nice.
But the rest of the hotel looks very old and deteriorated.
Very sad to see how can they let go something so nice and elegant into something so ugly.

Family

10/10

Exceptional

18 Dec 2024

Isabel

La estancia fue maravillosa, las habitaciones, las amenidades y el personal es para destacarse, se nota que si es un hotel antiguo y tiene sus detallitos pero nada que afecte la comodidad del hotel, eso sí, aunque en general toda la habitación estaba limpia, la rejilla del aire acondicionado estaba sucia, ese punto al parecer olvidan limpiarlo, por lo mismo no lo usamos pero no nos hizo falta porque el clima estaba agradable

Leisure Partner

2/10

Poor

15 Dec 2024

JORGE

PICTURES ARE DECEIVING
We checked in Dec 8 2024
The young man at the front desk was not friendly at all
The rooms are old and the tiles are old and warping off . In some areas the gap between tiles is about ¼ inch
Bathroom fixtures were rusted
Towels were old and thin from the wear and tear
Sheets on the bed were old
The rooms had an ugly urine-like smell.
AC was too loud and the vents were rusty and dirty.
We ended up moving to another hotel

Leisure Family

10/10

Exceptional

14 Dec 2024

sonia

Very nice staff

10/10

Exceptional

05 Dec 2024

jose

I love the place. Staff was amazing.

Leisure Family

10/10

Exceptional

04 Dec 2024

Maria

The Hotel smelled very clean. I had a nice view of the plaza and church near by. One has to walk 1 to 2 blocks from the hotel to get a cab or public trans. The staff was very efficient, quick check in and out. Overall very nice.

Leisure Family

10/10

Exceptional

04 Dec 2024

Leonardo

You can walk to pretty much everything!

6/10

Pleasant

01 Dec 2024

Patricia E

The hotel needs updating; some parts are lovely, others need revamping. Our room itself was lovely. On three sides of the hotel, the streets were under massive construction so it was very noisy and at times unsafe: open manholes nearby difficult to manuever around at times. That would have been helpful to know ahead of time. Housekeeping staff were lovely & helpful.

Leisure Partner

10/10

Exceptional

25 Nov 2024

Elizabeth

Love the location and there is a lot activities around the area, hotel excellent service very nice people

Leisure Family

6/10

Pleasant

15 Nov 2024

Jorge

Beware - in the middle of construction zone

Nice historical hotel in the center of downtown. Getting there tired at night form the airport and trying to check in before grabbing a bite to eat was a total frustrating point. The area around the hotel has been closed off to traffic due to major renovations of the underground utilities, etc. that have been going on for over a year and look like they will take another year, this is Nov 2024. The room has nice firm beds. The noise from the construction is very audible from the jackhammers etc so definitely bring ear plugs. The front desk is not necessarily rude but a bit unmotivated. The parking staff is very nice, I tipped them 20 pesos per valet collection. The pool is not remarkable, not bad but not outstanding, has no jacuzzi.

Friends_and_family Family

6/10

Pleasant

12 Nov 2024

Nancy

Location is great but construction out side road will go on for a while

6/10

Pleasant

29 Oct 2024

Raymond

The property listed a full size refrigerator and coffee maker in the room and there were none. When I asked about this they put a mini fridge in my room andnno coffee maker. No ice available. Staff weren't very responsive.

Business Self

4/10

Poor

25 Oct 2024

ALBERTO

Old the gym doesn't work

2/10

Poor

25 Oct 2024

Katharine

Black mold, stains, draw a finger through the dust

I am urging hotels.com to remove this property from their site. This \"4-star hotel\" was not acceptable at any star level or standard. The photos here are only a slice. Black mold throughout my room, dust in the room I could draw a line through with my finger. Stains on the chairs. Hair on the shower floor. Black mold on the bathmat. The HVAC unit in the room was falling from the ceiling and incredibly loud. When I went to seek another room, I was told it was the only one left in the hotel. The \"airport shuttle\" they promoted on their website doesn't exist. There were broken doors in the hallway and the elevator was in need of repair. Please, don't stay here.

Business

8/10

Excellent

24 Oct 2024

Leticia B

La propiedad está en muy buena área, la música está toda la noche asta las 3am el hotel si huele a mucha humedad, y no proveen las botellas de agua.

Leisure Family

6/10

Pleasant

03 Oct 2024

Felix

Noise A/C and toilet seat lid broken never fixed after complaint about it. Bed mattress real stif. Room and hotel very nice. Personel well customer friendly. Hotel is in needed of TLC

Leisure Family

4/10

Poor

03 Oct 2024

Verified traveler

Never again

Very old colonial hotel that smells terrible, probably due in large part to all the construction. Breakfast is a buffet and not included in room. The area around the hotel is fantastic for convenience (dining/shopping), but if I ever return to Veracruz, I would never stay here again. Bed is not comfortable, sheets not soft, but at least there was a working air conditioner in room. Service was very good as staff were helpful.

Business Self

10/10

Exceptional

18 Sep 2024

Diana

Very nice properties

Leisure Family

6/10

Pleasant

14 Sep 2024

Monica

Great location in the heart of the city, but the plaza is noisy until the early hours of the day (1:00 AM).

6/10

Pleasant

14 Sep 2024

Judy

The location of this hotel is excellent. The hotel and rooms have ac. There is an attached parking garage. However, there are some definite issues with this hotel. First, we always ask at the desk the price compared to Orbitz. Most of the time Orbitz is better but it never hurts to ask. Because of this, after we book with Orbitz the hotel staff become dismissive bordering rude. We are given a room that is not as nice as indicated on the app. We have encountered rude staff on a previous stay at this hotel. We stay here because of the location to the main plaza. This time it was Cynthia at the counter who displayed such a dismissive attitude that she wouldn’t even look at me. The rooms are outdated and in desperate need of updating and deep cleaning. Too bad. This hotel could be really nice.

Leisure Family

4/10

Poor

01 Sep 2024

Verified traveler

It was ok the service was terrible

Friends_and_family Family