Name: Mar y Tierra Hotel
Address: Cap, de Fragata Pedro Sainz De Baranda, Veracruz, 91709, MX

8/10

Excellent

22 Jul 2026

VICTOR

I came early like 12 o’clock ,high season, I had to wait until 3.20 to check in ,no matter,
My mattress base should be replaced looks like old. Restaurant menu kind expensive.

4/10

Poor

12 Jul 2026

Alejandro Torres

I like that fact that you could walk to the malecon.

Family_with_children

6/10

Pleasant

03 Jun 2026

Luz Elena

Habitaciones muy limpias

Family

8/10

Excellent

16 May 2026

Oscar

Very good

Self

10/10

Exceptional

12 May 2026

Marina

The absolute BEST location. The views are stunning. Watching the sun rise over the Gulf of Mexico from Hotel Mar y Tierra is truly worth getting up early for. So many great places to eat just steps away. I can't say anything about the bar, parking, or pool as I did not use. The hotel was lovely, comfortable, and very clean.

Self

8/10

Excellent

11 May 2026

Debora

Excellent location!!!
I gave it a 4 because my room was small and no windows. But for the price and the location, you can’t ask for more.

Excellent location, we walked to La Paroquia cafe and took the double decker bus for a tour ride around downtown.

Partner

10/10

Exceptional

08 May 2026

Estela

Excelente ubicación

Self

6/10

Pleasant

11 Apr 2026

Thomas

Moderate hotel. Beds are hard and no blankets. Only good part was room service. Won’t stay there again

Family_with_children

8/10

Excellent

19 Feb 2026

Agustin

Yes

Friends_and_family Family

6/10

Pleasant

06 Feb 2026

Corinne

It was ok. The room was a little damp, and the a/c was too powerful for the size of the room. The restaurant downstairs is to be a pides. The food is bland and lukewarm.
The shower in the room was great! Lots of pressure and hot water. The personnel was pretty friendly, except that a lady warned me because I displaced a little table in the lobby to study while my hubby was napping.
The hotel is situated in the commercial port of Veracruz, and it can be pretty noisy very early in the morning.
We had a double bed, kinda small but comfy enough. We asked for extra pillows which were provided with a smile.
Hotel ok for the price.

Leisure Partner

8/10

Excellent

28 Jan 2026

Ciro

I always stay in this hotel, staff is very courteous

Management needs to pay attention to their equipment maintenance
The elevator is loud and rattles
The ice machine was broken for 7 days!!! Unacceptable!

I wrote and let the front desk know about it since day one ( stayed in that hotel for 7 days

Leisure Family

6/10

Pleasant

24 Jan 2026

Ciro

Overall a decent place to stay, however the elevators on the back entrance have some panels loose that rattle like the elevator is going become apart.
Shakes and rattles very loud.
Told the front desk, and 6 days later still the same

Ice machine broke, 3 days later was the same. Have to go to the hotel’s restaurant to get ice from them.

When they ask, if everything was ok my answer was the same
When is the administration going to get a technician to fix the complaints that I report every day?
Of course, they don’t know because they don’t take those decisions they just do what they’re told to do.

Other than that service is good and a clean place, food is decent
Security keeps an eye on the cars

Stay there if you are not to picky.

Leisure Family

8/10

Excellent

16 Jan 2026

Juan

It was clean, nice staff

Business_and_leisure Family

10/10

Exceptional

15 Jan 2026

Steve

really friendly front desk and she let me check in a bit earlier which was really nice :)

Leisure Self

10/10

Exceptional

10 Jan 2026

Alma

very good

8/10

Excellent

28 Dec 2025

Samuel

Buenp el.hotel pero le falta mantenimiento. La ubicacion increible

Friends_and_family Family

6/10

Pleasant

27 Nov 2025

antonio

It was ok and the are okay.

Leisure

10/10

Exceptional

11 Nov 2025

Alejandro

everything from receptionist to clean service restaurant and food service. just greait

10/10

Exceptional

08 Nov 2025

Tomas

Great service

Business Family

2/10

Poor

31 Oct 2025

Stephanie

The place smelled super moldy. It had a odd smell and don't get me started on the actual room. Super outdated old, sweaty windows this place smelled like mold as well when I asked for a refund immediately they declined and they did not give me back my $50.

Business Self

8/10

Excellent

26 Sep 2025

Alisson

Clean room.

Leisure Family

8/10

Excellent

26 Aug 2025

Citlalli

It was good and safe, just problems with the WiFi

Leisure Family

8/10

Excellent

03 Aug 2025

Sergio-Donna

Mar y Tierra

Mar y Tiera was a nice hotel. Elevator broke for a day, on our floor it did not go down, you had to push up, then elevator went down.
The bartender was fantastic. The food was decent. Location was great.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Jose

I love that the hotel is near the historical area. However, the area has seen better days. The area is safe, there are marines and police everywhere. Our view from our hotel room was an abandoned lot. The government is doing its best in restoring the area. Be aware when going there are a lot of ruins and unmaintained buildings.

Leisure Partner

4/10

Poor

14 Jul 2025

Alexis

Review of Hotel Mar y Tierra – Unpleasant Stay Des

The only highlight of our stay at Hotel Mar y Tierra was the beautiful view. Unfortunately, everything else fell far below expectations.

Customer service at night was cold and unwelcoming. We also experienced a serious safety concern—the elevator malfunctioned, and we were stuck inside for four minutes. It’s clearly outdated and in need of urgent maintenance.

The room conditions were unacceptable: a strong mildew smell, visible mold, stained pillows, and comforters that looked reused without proper cleaning.

Most upsetting was how the pool staff treated my son, who is autistic and has limited verbal communication. As he was walking from our room to meet me (his mother), a staff member rudely yelled at him for simply trying to reach me. He didn’t understand what was happening, and it was heartbreaking and completely uncalled for.

No family—especially one with children with special needs—should be subjected to this kind of treatment. I absolutely do not recommend this hotel and will not be returning

Friends_and_family Family

4/10

Poor

10 May 2025

Julio

Beds had hairs on sheets. One of the pillows was dirty. It smell like sweaty. Only 3 big towels in bathroom. Pool was closed at 9pm. I didn't have time to enjoy it. Bed frames were very old and damaged

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Christopher

Location is great - near the port and the zocalo!

Business_and_leisure Family

6/10

Pleasant

02 Apr 2025

Erick

Not bad

Leisure Family

10/10

Exceptional

27 Mar 2025

Marina

Nice

Leisure Family

10/10

Exceptional

11 Mar 2025

anastacio

I stayed there for a week traveling from united state was given a option to upgrade the room which i took the view was excellent and then staffing was great.its a little bit out dated but if you like vintage it's a good place to stay.

Leisure Self

8/10

Excellent

14 Jan 2025

Anareina

Towels

Leisure Family

10/10

Exceptional

29 Dec 2024

ALFONSO

Family vacations at Veracruz

Front desk attendant Wendy was very polite she attendant or needs with a superv service . She had no problem and attended my request for a second key for both of the rooms I rented . The room was very comfy and had a good view of the city and part of the shore line . The bell boy was very help full in pointing near by places to start our vacation adventure in the city . Our car was taken by car valet and was very good taken care off it was parked very near the hotel parking lot that has closed circuit cameras . The location is awesome of the hotel every thing and I do mean everything is in a walking distance . Give this hotel a try you will not be disappointed . Also try the bar it is a small one but the music is loud and really good our lady d.j was the best she took in requests from our table . Had a piña colada a cuba libre drink and some beers!! Very affordable prices . Thumbs up again for all staff ... Only the manager at the time he was very serious person would hurt if he would be more friendly and pop a smile from time to time . Customers love to feel welcome and appreciated ... Thank you Wendy again you are the best

Friends_and_family Family

6/10

Pleasant

18 Dec 2024

Verified traveler

The security was lacking. In the middle of the night someone came knocking on our door to let him in. Scared the my wife very much, and then there are no instructions in the room on what number to call for desk service or security-related issues. I finally was able to call and ask to send security. Never heard back from them. Over all we would not recommand and will not be back.

Leisure Partner

10/10

Exceptional

12 Dec 2024

Rigoberta

Muy amables! Muy buena ubicación y el restaurante del hotel tiene comida muy buena!!

Business_and_leisure Family

8/10

Excellent

07 Dec 2024

Cindy

The staff was very friendly. The rooms where nice but the showers definitely need an upgrade. The breakfast is fantastic but the dinner food not so much. Overall we enjoyed it. It’s a good affordable option.

Friends_and_family Family

8/10

Excellent

02 Dec 2024

Francisco Javier

.

Self

10/10

Exceptional

27 Nov 2024

Mary

Personal muy amable

Leisure Family_with_children

6/10

Pleasant

25 Nov 2024

Verified traveler

The place was very clean and you could see people preparing the rooms. But there was an strange smell like moisture in my room and my friend's room. That smell was unpleasant.

Friends_and_family Family

8/10

Excellent

08 Nov 2024

Graciano

is was far enough

Leisure Family

8/10

Excellent

31 Aug 2024

edgar

Me gusto

10/10

Exceptional

30 Jun 2024

Mirna

Well done to all the team members the only thing when arrived they don’t know anything about my reservation

Business_and_leisure Family_with_children

8/10

Excellent

23 May 2024

Luis Chavez

Está en muy buena ubicación

Leisure Self

10/10

Exceptional

15 Apr 2024

Luis Filiberto

Una gran visita

Leisure Family

2/10

Poor

15 Mar 2024

Luis

Never again

Business_and_leisure Family

8/10

Excellent

29 Oct 2023

Elaine

They offered laundry service on the reservation but upon arrival we discovered the laundry service is external and they provide the number but you have to set it up yourself which made it difficult to communicate for someone who does not speak fluent spanish and we had to wait for the pickup of our laundry. this was inconvenient for us.

Leisure Family

8/10

Excellent

19 Sep 2023

Saul

Perfect location for sightseeing.

Service and location was great. Coffee was never replenished in room.

Friends_and_family Family

10/10

Exceptional

17 Aug 2023

Mark

Staff was very friendly and made every effort to accommodate even though we speak very little Spanish. Staff made us feel like we were at home.

Leisure Family

10/10

Exceptional

21 Jun 2023

Ciro

Price, location and friendly staff
I am returning to stay Again at this hotel
Highly recommended

Leisure Family_with_children

8/10

Excellent

21 May 2023

Silvia

Beautiful people

Leisure Family

8/10

Excellent

29 Mar 2023

Norilda

I really liked that the hotel was in a quiet area near downtown and malecon. What I did not like was that the elevator broke down and we had to take the stairs all the way up to 5th floor more than one time

Leisure Family

8/10

Excellent

18 Mar 2023

Paul

Over all pretty good, but no room safe or hand towels in room. The bed is kind of small, not as big as a Queen.

Leisure Friends

10/10

Exceptional

15 Mar 2023

Felisa

I have been a customer of this hotel for 36 years, every time I visit Veracruz. I love the easy walkable distance to shopping dining and see attractions. It is clean, quiet and the staff is friendly. I booked online my reservation and they booked same reservation 3 times, I called the online reservation and the front desk told me that they will try to sell the extra 2 reservations and return the money to me. I guess that never happen, I did not hear from them. I love my visit as always... just was to expense couple paying the price to 3 reservations instead of one.

Business_and_leisure Friends

6/10

Pleasant

10 Mar 2023

Giuliano

A good to stay,but the food could better

Business_and_leisure Family

4/10

Poor

03 Jan 2023

Miguel

The area small bad

Leisure Partner

8/10

Excellent

18 Dec 2022

moises gomez

Very good

Business Self

2/10

Poor

23 Nov 2022

Luis

Dirty no hot water no toilet paper

Leisure Family

8/10

Excellent

18 Nov 2022

Maria

Cleanest and nice everybody

Leisure Family

10/10

Exceptional

17 Nov 2022

Edward

I like that it was walking distance from the best part of the beautiful city of Veracruz. It was quiet and peaceful, very friendly staff , nice restaurant right downstairs, loved it!

Leisure Self

10/10

Exceptional

08 Nov 2022

Maritza

Cerca del Zócalo y otros lugares para visitar. Todos trabajadores muy amigables y serviciales.

Partner

8/10

Excellent

07 Jul 2022

Maripaz

i didn't like the price

Leisure Partner

2/10

Poor

12 Jun 2022

Elsa

There was no parking spots and I had to park in the middle of the street to get my luggage out. There were no bell boys to open the front sliding doors and help me carry my luggage up to my room. There was no hot water in my room and the view into a middle cube was dirty and horrible with pigeon droppings . I let them know the next day I had no hot water and they said they were going to fix it, but did not. I had to complain again several times for them to fix it. The Wii Fii was super weak and terrible every day and I could not even connect to FB o other web sites with my Lap Top. The front desk never answered calls and I had to go down there in person for communicate with them. No safe in the room. And the valet parking was super slow bringing my car around. I was not happy. The worse was not having god internet connection. The icon remained at only 2 lines the whole time instead of the usual 5 lines. The front desk morning attendant girls were unconcerned and uncaring and not helping. They gave me always the lame excuse that the poor internet connection was due to many people logged in at the time, but even when I Tried to log in at 3 in the morning the connection remained at two lines and super weak. I asked for a room transfer even if I needed to pay up more and it was not granted. I don’t recommend this hotel.

Business_and_leisure Self

10/10

Exceptional

20 May 2022

Oswaldo

Everything was great! We’ll definitely come back again!!

Leisure Family_with_children

10/10

Exceptional

18 May 2022

Richard Lee

Felt very secure ,very clean. The view of the vendors below and the pool on the 6th floor were the highlights

Leisure Self

10/10

Exceptional

24 Jul 2026

Alma Nora

Me gustó el hotel, el personal, muy atento,el restaurante excelente

10/10

Exceptional

22 Jul 2026

maricruz

Buena zona
Buena atención

8/10

Excellent

21 Jul 2026

ziuhnel

El personal del hotel fue muy amable, lo único que noté es que el baño no estaba muy limpio, pues los azulejos y el piso estaban sucios.

Family_with_children

10/10

Exceptional

20 Jul 2026

Monica

Limpio ,falta más variedad en el bufet

4/10

Poor

20 Jul 2026

sandy isabel

No tengo quejas del personal, ya que el personal fue muy atento. Sin embargo el hotel tiene un olor nada agradable a humedad, ofrecen servicio de cable y el cable no sirve, la caja fuerte tampoco servía, cuando llegamos se supone que la habitación ya había sido limpiada pero el cubrecamas estabas muy sucio. Por otro lado no recomiendo para nada el buffet puesto que es caro y no tiene nada de variedad, el picadillo que ofrecieron estaba horrible olía muy mal la carne, solo había arroz tortillas duras para poner salsa plátanos machos pan café entonces ya se imaginarán más que nada parecía desayuno continental, y el costo es arriba de los $200 ( no gasten su dinero). En general el costo del hotel realmente es elevado para lo que ofrece, lo único bueno es la alberca y la ubicación.

Partner

8/10

Excellent

19 Jul 2026

Omar Atanasio

I

10/10

Exceptional

16 Jul 2026

Luis

Todo bien hubiera sido más agradable una habitación en un nivel más alto con una mejor vista

Family

10/10

Exceptional

16 Jul 2026

Elvia janeth

Me agrado mucho el lugar ! Es un lugar limpio el lugar esta cómodo yo solo lo ocupe para dormir por que pues a lo que vas es a pasear ! Lo que no me agrado fue el olor del malecon pero eso es ajeno ala propiedad

Self

8/10

Excellent

14 Jul 2026

Valia Estephany

Todo muy bien, la atención muy buena excepto en la piscina hay una señora que te pregunta todo y está bien, porque se pueden meter personas ajenas al hotel lo que no me gustó es que para todo te pone trabas, te obliga a enjuagarte con el agua fría aunque no te hayas colocado nada, no te quiere dar toallas, te pone mala cara, le preguntas algo y como si te estuviera haciendo un favor, pésimo el servicio del personal en la alberca.

Family_with_children

10/10

Exceptional

09 Jul 2026

Jair

Es bueno

Self

8/10

Excellent

07 Jul 2026

Ana Bertha

Muy buena

10/10

Exceptional

07 Jul 2026

Rosa Maria

Me gustó la atención del personal muy buena

Family

6/10

Pleasant

06 Jul 2026

MARIBEL

Cero flexibilidad de horario para checkout, con cargo extra si requieres un mínimo de tiempo extra.

Colchón muy incómodo y habitacion pequeña

Self

4/10

Poor

05 Jul 2026

Columba Ivonne

El personal fue grosero tuvieron un error y se comportaron altaneros
Nos hicieron sentir culpables
Después se disculparon pero ya nos habían hecho sentir mal
No regresaría alli
100% mejor el Hostal de cortes

Family_with_children

10/10

Exceptional

05 Jul 2026

José Ignacio

Muy buena experiencia, el personal muy amable, las instalaciones limpias y todo funcionando, ademas muy buena ubicación.

Self

10/10

Exceptional

03 Jul 2026

América Daniela

Es un lindo hotel, creo q algo q me ayudó y me agradó bastante es q podían guardar tus maletas por si llegabas antes de tu check in o también te podían guardar tus maletas sin costo al hacer check out.

La vista de la alberca es linda y las habitaciones también son agradables, recomiendo. No presente ningún problema

Family

10/10

Exceptional

03 Jul 2026

Ana Bertha

Muy limpio

Family

6/10

Pleasant

02 Jul 2026

HUGO ENRIQUE

No respetan el tipo de habitación solicitada, tuve que pagar de más por el cambio de habitación, las habitaciones están muy antiguas

Friends_and_family Friends

2/10

Poor

01 Jul 2026

Fercho

MUY DESCUIDADA LA HABITACION QUE NOS DIERON

Family

8/10

Excellent

30 Jun 2026

Martha Arely

La ubicación es buena

Family_with_children

10/10

Exceptional

30 Jun 2026

Luis Fernando

Habitación limpia y excelente atención del personal en el hotel

Partner

10/10

Exceptional

29 Jun 2026

ALDAIR

Habitación excelente, el personal muy amable y pendientes con respecto a las unidades estacionadas y para llevarlas a guardar

Family

6/10

Pleasant

28 Jun 2026

José Mario

La habitación estaba limpia. Las amenidades pésimas , no dejaron cuchara para el café , no había jabón ni shampoo para bañarse ! No había hielos y se le preguntó al personal y tenían pésimo humor ! La verdad hasta daba pena preguntar algo porque te veían con mala cara y feos modos de responder! No me volvería a quedar ahí ! Y no lo recomiendo !

Self

8/10

Excellent

26 Jun 2026

Roman

Gracias

Family

10/10

Exceptional

26 Jun 2026

Juan Carlos

Todo bien, atención y habitación

Family

10/10

Exceptional

26 Jun 2026

armando

Lo malo es que no dejan pasar bebidas ni refrescos ala alberca por eso decido reservar en otro hotel.

Partner

6/10

Pleasant

25 Jun 2026

sarah

Esta cerca de todo, tiene una buena vista al mar, me gusto la piscina esta bien, es un hotel antiguo, las habitaciones estan bien, es un hotel muy concurrido, solo que no me gusto el bufet y la comida no esta muy buena les falta mejorar, el bufet es poco, y la comida simple. cable, internet, agua caliente, aire acondicionado todo bien, no se si regresaria :/

Family_with_children

10/10

Exceptional

23 Jun 2026

Fernando Guadalupe

Excelente atención y habitaciones

Partner

10/10

Exceptional

23 Jun 2026

Ana Bertha

Muy atentos

Family

10/10

Exceptional

18 Jun 2026

Mabel

Siempre que viajo al puerto de Veracruz me gusta hospedarme en mar y tierra; siempre solicito habitacion con vista al mar y nunca atienden mis peticiones

Family

10/10

Exceptional

16 Jun 2026

Gerardo

Tenemos años quedándonos en ese hotel siempre que vamos a Veracruz

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Julio Enrique

Atentos, limpio pero el aire acondicionado muy deficiente.