Name: Fiesta Inn Veracruz Malecón
Address: General Figueroa 68 Col. Centro, Veracruz, 91700, MX

6/10

Pleasant

27 Jun 2026

William

It's a very nice place but we felt slighted in the breakfast room. We gave our room number assuming it would be charged to the room, but when we tried to leave they stopped us and told us web had to pay before we left. Then they would not take a credit card. What was that all about!?? Did we look shady to them? From what I experienced, I would say if you're American or Canadian, don't expect to feel welcome there.

10/10

Exceptional

24 May 2026

Christopher Michael Bayani

Great location and spacious

Self

10/10

Exceptional

18 May 2026

Yesenia

Thanks for everything

Family_with_children

10/10

Exceptional

11 May 2026

Andy

Good breakfast, price a little high

Family

8/10

Excellent

06 May 2026

Bertha Alicia

Esta limpio, el personal amable, cómodo, buena ubicación pero si le hace falta mantenimiento, la habitación donde nos hospedamos estaba rota..

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Maria

Excellent

8/10

Excellent

14 Apr 2026

Oscar

Outside of one odd detail I liked everything about this hotel.

The room was great. I didn't use the pool but it was inviting. There was a family there enjoying their time so I let them be haha.

I use the gym very nice.

The complimentary breakfast was surprisingly filling.

However, the one issue I had was that when I went to make the booking I had the option to choose or not choose the buffet.

I chose to not get the buffet and go with the complimentary continental breakfast.

However, I had booked the room for myself and for my mom.

For some reason the booking only allows for one continental breakfast and there is no way to ask for a second one.

Staff told me that this is an issue they've had before.

I made Expedia aware of this and they satisfactorily resolved my issue.

I highly recommend this hotel due to its location safety staff and overall great vibes

10/10

Exceptional

13 Apr 2026

Jorge

Good, very good

Family_with_children

2/10

Poor

01 Apr 2026

Rita

Poor customer service, manager was never never available,
The customer service is very poor and personnel is not able to help. Very bad attitude at the reception.

Family

8/10

Excellent

18 Mar 2026

Silvia

The hotel feels a little bit old, but well maintained. The staff was kind and the food was tasty.

8/10

Excellent

25 Feb 2026

Rosana

Clean in general, however the towels which were supposed to be white, were grayish. The air conditioner was quite loud and old.
Service was really good as well as the location and the food at the restaurant was good too. However, there’s room for improvement…

4/10

Poor

23 Feb 2026

Cesar

Rooms were outdated. Uncomfortable beds, basic amenitie supplies of poor quality. Sheets and towels old, stained and stiff/crisp. Basic and poor quality food for the price point. Rooms and hallways smells old and humid. Small and DIRTY pool. Staff on the other hand very friendly and attentive.

Family_with_children

10/10

Exceptional

03 Feb 2026

Edward

Good location, EV charging in private garage, great staff, restaurant…

Leisure Self

4/10

Poor

26 Jan 2026

ERYCK

Pros:
Polite and helpful staff.
Convenient location during the daytime.
Nice breakfast if you choose the buffet.
Clean.

Cons:
The location feels unsafe at night, and some surrounding streets are not well lit.
Read their Expedia listing carefully, as it can be misleading. It states that you will get ONE continental breakfast for ONE person per day, and that is exactly what you get. I booked a room for two, and they gave me only one breakfast for one person. That said, it’s worth paying the extra charge for the buffet.
The facilities are clean but old and not in good condition. The hallways feel like a cheap hotel. The beds are old, and the air conditioning is outdated and difficult to adjust—it blows in only one direction, so you end up either too hot or too cold. The bathtub was clean, but it didn’t work properly and had a leak; you had to firmily hold the faucet for a few seconds to make the water switch to the shower. The toilet was clean, but it felt unusually low, almost like it was made for kids. I’ve stayed in hotels with lower room rates that were in much better condition.
There was no safe deposit box in the room.
The windows were dirty.
The key-card system to control the lights didn’t work.
I booked two nights at this hotel, but within the first few hours of the first day, I realized I didn’t want to stay there. I contacted Expedia immediately and asked them to cancel the second, but they were not able to do so. It was really disappointing.

Business_and_leisure Family

6/10

Pleasant

18 Jan 2026

Erick

El cuarto limpio y buena cama y tv

8/10

Excellent

01 Dec 2025

MARIO

Todo bien
Solo que me iban a poner 4 + 2 cervezas y no estuvieron a nuestra llegada
Lo demás ok

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Alvaro

Highly recommended

8/10

Excellent

08 Oct 2025

Aldo

Well located, clean and friendly staff.

Restaurant is good. Great for business.

Rooms are a little basic and outdated, but better than many other options in town in the range.

Business Self

4/10

Poor

14 Jul 2025

Laura

El personal y servicio bien. Todos muy atentos. Pero las habitaciones están muy mal equipadas y mantenidas. La llave de la regadera no funcionaba, mandaron a mantenimiento a hacer la reparación y cuando la usamos otra vez la manija no estaba sin atornillar. No hay agua caliente en la regadera.

Leisure Family

10/10

Exceptional

03 Jul 2025

hector

The front desk people are very friendly.

Business_and_leisure Self

10/10

Exceptional

29 Jun 2025

hector

It was very close to downtown and very safe location.

Business_and_leisure Self

8/10

Excellent

17 Jun 2025

Diana

Todo bien

Business Self

4/10

Poor

02 Jun 2025

Gardenia

The room was horrible, the curtains were dirty, the air conditioning was very noisy, the bathroom curtain was broken, there was no soap.

10/10

Exceptional

25 May 2025

Roberto Carlos

Great place. Near the boardwalk

Leisure Friends

10/10

Exceptional

13 May 2025

Ana

It was a nice stay over all. Recommend.

Leisure

10/10

Exceptional

15 Apr 2025

cesar

Quite and safe

Leisure Family

6/10

Pleasant

21 Feb 2025

Nathan

I really loved the lication. Everything was a very ahort walk.

Business_and_leisure

10/10

Exceptional

16 Feb 2025

Jalyn

Decent older hotel. Good breakfast buffet, and i usually dont like buffets. Comfortable beds.

Leisure Family

10/10

Exceptional

31 Jan 2025

Ana Maria

Best location ever

Everything was great since our arrival
We get room upgrade with welcome charcuterie board
Valet parking beautiful location
Love the hotel and great customer service

Friends_and_family Family

10/10

Exceptional

15 Jan 2025

Helen

Great hotel with a lovely view.

Partner

10/10

Exceptional

13 Jan 2025

Homero

Well located. Friendly staff. Highly recommended

Friends_and_family Family

10/10

Exceptional

05 Jan 2025

Javier

The staff is very friendly and helpful.

Leisure Partner

10/10

Exceptional

27 Dec 2024

Jose

It was a great experience

Business Family

8/10

Excellent

08 Aug 2024

Jose Javier

Excelente ubicación hotel muy limpio

Leisure

10/10

Exceptional

18 Jul 2024

Juanita

Location was great

Leisure Family

8/10

Excellent

13 Jun 2024

Miriam

Nice hotel, good price.

Leisure Family

10/10

Exceptional

23 Apr 2024

Julia

My parents stay at this hotel
And there experience was great.

Leisure Family

10/10

Exceptional

30 Mar 2024

miguel

Clean rooms and good service, nice balcony view
We stayed the week ok Palm Sunday to Easter Sunday of 2024

Leisure Family

8/10

Excellent

12 Mar 2024

Sonia

Me gusto la atención de el staff hacia los huéspedes, no me gusto el ares del gym, necesita remodelación (nuevo equipo) y mas limpieza. Utensilios para limpiar antes y después de usarlos.

Leisure Family

10/10

Exceptional

13 Jul 2023

M

This property was wonderful. Alessandra made sure the room was perfect for us. The restaurant was fresh.. and we ate 3 meals a day there... all delicious. The pool was a fine size, but always in heavy use. Staff was wonderful, i will only stay here in the future.

Leisure Family

10/10

Exceptional

01 Jul 2023

Luz

Very close to zócalo and shopping within walking distance. Will definitely stay hear again.

2/10

Poor

02 May 2023

Gloria

El servicio muy pobre la gente que atiende ahí nada amable me hicieron varios errores al cobrarme la verdad no regreso ahí, lo único que me si me gusto fue el trato de la mesera del restaurante

Leisure Family

10/10

Exceptional

14 Mar 2023

ROBERT

The staff was the best ever. On 4th floor by elevator was full coffee station. Thanks
Check in was a breeze.

Leisure Partner

10/10

Exceptional

13 Feb 2023

Jose

This Property is close to restaurants, Hospitals, malecon, etc.

Family

8/10

Excellent

21 Sep 2022

victor

good place to relax.

very good hotel ,good attention,good food,but need some maintain.

Partner

10/10

Exceptional

13 Dec 2021

Carlos Gonzalez

Location

Business Self

10/10

Exceptional

27 Nov 2021

Carlos G

Helpful staff

The staff in general was very helpful. In particular I appreciated the help from the front desk staff in helping me get the type of room my wife had hoped for.

Partner

8/10

Excellent

02 Oct 2021

Frida

The hotel is very well located and very clean
Staff is friendly and helpful

Only issue is the closure of nearby streets for some strange reason

Business Self

10/10

Exceptional

12 Sep 2021

Sandro

Property is conveniently located to many places to visit within walking distance. Pretty safe area. The only complaint I had was in regards to old linens (bed, towels) but as soon as I made management aware of it they corrected it for me immediately which was very pleasant.

Leisure Family

10/10

Exceptional

06 Jul 2021

Verified traveler

Office center was nice but no printer is available.

Staff is excellent, courteous, and professional. Overall a great place to stay with amazing views of the boats and water.

Restaurant is good too, I reccomend the Fajitas!

Business Self

10/10

Exceptional

30 May 2021

Martha

Super clean food was great and service was excelente

Business Family

8/10

Excellent

27 May 2021

Jens

Viejo pero agradable.

El Hotel requiere de serias remodelaciones, si esta muy viejo, y por lo mismo uno encuentra daños en muebles, paredes y techos. Pero definitivamente tiene potencial para mejorar.

Partner

6/10

Pleasant

16 May 2021

Verified traveler

El aire acondicionado es ruidoso como si fueras en un avión. El resto austero pero suficientemente bien.

Leisure Partner

10/10

Exceptional

16 Mar 2021

Verified traveler

Perfecta ubicación en el Puerto, y si se es afortunado podrá tener una interesante vista. Para bañarse y disfrutar el sol, la alberca es la mejor opción en lugar de las habitaciones playas aledañas.

Leisure Partner

10/10

Exceptional

17 Jan 2021

Armando

Good location, pretty, clean.

We enjoyed our stay, even when it was just to sleep and take shower because our goal was to be out to know the city.
Personnel was nice with us. There is valet parking service and bell boy but I decide to avoid them because of covid reasons.
I like it’s location, close to La Parroquia coffee, the Mercado de artesanías the harbor.
The facilities are pretty, the building isn’t new but it’s in good shape, it’s pretty.
I would stay there again.

Friends_and_family Family

4/10

Poor

02 Jan 2021

Hanqi

Not a cost effective option

Pros:
Very good location, one of very a few hot in Veracruz Centro which has the real ocean view instead of port view.
Friendly staff of doormen and luggage staffs who are able to communicate in English.

Cons:
The hotel is extremely old fashioned, the room decoration seems like dozens years ago, no USB insert on the wall, no fridge, towels are extremely worn out.
None of the receptionists speak any English, poor attitudes.
Not pets friendly.
No waiting seats in the lobby.

Friends_and_family Friends

10/10

Exceptional

13 Oct 2020

Carlos

Nite in Veracruz

Location is perfect I love the way they take care of us restaurants good places to go are nearby people reception is all good all over excellent

Friends_and_family Family

10/10

Exceptional

08 Sep 2020

Verified traveler

I absolutely loved this place. Great staff great food great place to stay when visiting Veracruz!

Friends_and_family Partner

8/10

Excellent

05 Sep 2020

Oscar

Day

It was good for what it is

Friends_and_family Family

10/10

Exceptional

21 May 2020

Meredith

Super clean!

We really enjoyed our time spent here. The hotel was very clean and the location is perfect. We stayed during Carnival 2020. The rooms are very spacious which was nice. The only thing I would like to have seen different would be a refrigerator in the room. We ended up buying a cooler which worked just fine.

Partner

10/10

Exceptional

10 Feb 2020

Verified traveler

Extraordinary Family stay!

The location is fantastic. The rooms are very spacious and comfortable. The service is efficient and super polite. is is the second time we come back and is our Downtown Veracruz Top choice family hotel.

Friends_and_family Family

10/10

Exceptional

07 Jan 2020

Verified traveler

Excelente hotel, ubicación, atención recomendaría este hotel

Friends_and_family Family

8/10

Excellent

17 Sep 2019

Oscar

Review

The regular rooms where ok,but the junoir suite was even better

Friends_and_family Family

10/10

Exceptional

21 Jul 2019

Verified traveler

Great location if you want to visit old Veracruz! Nice and friendly staff!

Friends_and_family Family_with_children

8/10

Excellent

20 Nov 2018

valens

Comfortable and very close to the hospital that I needed to go.

4/10

Poor

28 May 2018

Verified traveler

Great location. Friendly staff but maintenance quite off kilter. Outer balconies sun ravaged, my room smelled musty and had water leakage marks on ceiling. Indeed next morning I stepped into a small water puddle while exiting my bed. The 1st key card given would not open the door, but staff quickly gave me another one. It may be a case of the company trying to lower costs any way it can.

4/10

Poor

27 Mar 2018

Verified traveler

Not a really friendly service dog hotel

Advertising as service dog welcome
This is absolutely a lie
I booked check in stay for first 2 days an Unfriendly manager basically dis activate my room key for me not to get in in my room
I had to look for another hotel
Wich im glad i did
The best hotel ever
Egipcio hotel boutique
Best rates
Best employees
Best facility
Best owners

6/10

Pleasant

27 Jan 2018

Verified traveler

Stay in Veracruz

The hotel is nice and well sister. The rooms are not as nice as they look on the pictures. The parking gets filled up quickly

Partner

10/10

Exceptional

27 Sep 2017

ERNESTO

Great location! right in Downtown

Family

8/10

Excellent

17 May 2017

Larry Douglas

Nice and great location

Great location... Nice and a little worn... Standard rate much too high but good value at 40-60.

Family

10/10

Exceptional

07 Mar 2017

Amber

will use again

The staff was courteous and bilingual. The room was spotless. If you forgot something like a toothbrush, they had items in the room already. Most hotels you have to ask for them at the counter. They had a nice jacuzzi and clean pool. It is on the ocean front but near everything in the city! Their restaurant in the lobby is clean and delicious. Definitely go here!

10/10

Exceptional

05 Sep 2016

Olga

Great Hotel

Would definitely stay at this hotel again. The room was large, bright, comfortable and clean. The hotel was maintained well and the staff was great. Great location with easy access to the beach.

Partner

8/10

Excellent

14 Feb 2016

Verified traveler

Good choice for first timer in Veracruz

Good quality hotel in a nice part of town. Easy to walk to all of the downtown sights.

4/10

Poor

26 Jul 2026

Silvia

La atencion para servicio a cuarto fue pésima, se lastimo mi hijo y necesitamos hielo y muy groseros para contestar hasta quese reporto a recepción atendieron .La habitación las cortinas no servían y el servicio de cafetería en habitaciones muy deficiente .

10/10

Exceptional

26 Jul 2026

Omar

Excelente ubicación, el personal muy atento y el desayuno buffet rico, seguro regresamos

10/10

Exceptional

21 Jul 2026

Jose

Excelentes Instalaciones

Self

4/10

Poor

19 Jul 2026

Francisco Javier

Cabellos de mujer en colchas y sábanas

2/10

Poor

14 Jul 2026

Veronica

Céntrico muy bonita la habitación todo muy limpio y bueno está en el malecón cerca de las amenidades como el.malecon y cruzar hacia San Juan de ulua y asiendo general todo bien

Partner

10/10

Exceptional

14 Jul 2026

Liethza

Todo estuvo bien
Solo
Un detalle en el restaurante la señora que se encuentra en la parrilla es poco amigable sin embargo me proporcionó mis alimentos solo que es un poco seria
De ahí en fuera todo excelente
Espero volver pronto

Partner

10/10

Exceptional

12 Jul 2026

Guillermo

Excelente atención y ubicación

Partner

10/10

Exceptional

07 Jul 2026

Diego

Tiene excelete ubicación, y muy buena atención de todo el personal

Family_with_children

6/10

Pleasant

04 Jul 2026

Gerardo

Todo aceptable,solo el clima no tan aceptable

Partner

10/10

Exceptional

02 Jul 2026

FELIPE

Todo muy bien
Solo que es una de esas propiedades que te avisan para tratar de venderte tiempo compartido y eso no está agradable

Friends_and_family Family

6/10

Pleasant

29 Jun 2026

Maximina

El aire tiraba agua y las cortinas sucias

Family

8/10

Excellent

27 Jun 2026

Maximina

Muy bueno

10/10

Exceptional

27 Jun 2026

MANUEL

Excelentw

8/10

Excellent

13 Jun 2026

EFREN

Habitación amplia, personal muy atento. Solo el aire acondicionado es un poquito ruidoso y regó un poco de agua, pero todo lo demás excelente.

Self

4/10

Poor

05 Jun 2026

Marisa

Terrible… hotel muy descuidado y se cayó un pedazo de pared en el cuarto

Family_with_children

8/10

Excellent

30 May 2026

Jaime

Buenos colchones, buen aire acondicionado, buena ubicación

Partner

6/10

Pleasant

25 May 2026

Ramiro

Al llegar por ser domingo dijeron que no tenían personal que recibiera mi vehículo o que ayudara a bajar el equipaje del mismo cosa que me extraña en un hotel de grupo Posadas

Family_with_children

10/10

Exceptional

03 May 2026

Veronica Janeth

El personal muy eficiente y profesional.
Al hotel le hacen falta algunos detalles de mantenimiento.

Family_with_children

8/10

Excellent

29 Apr 2026

EDUARDO

El hotel en general está bien, solamente que huele a caño, se ve que el hotel tiene muchos años de servicio, pienso que les hace falta una buena renovacion, el aire acondicionado es muy viejo y hace mucho ruido, en lo que respecta al personal del restaurant mucho que desear en el servicio al cliente al igual que en la comida que hay, nada relevante, la verdad pensamos que estaria mejor.

8/10

Excellent

29 Apr 2026

Ernesto

Muy buena ubicación, personal muy atento, las instalaciones y estacionamiento muy bien, en general un muy buen lugar para descansar de forma agradable.

Partner

10/10

Exceptional

24 Apr 2026

Aaron

Desayuno

Family

8/10

Excellent

23 Apr 2026

Mia Georgette

Personal amable

Family_with_children

10/10

Exceptional

18 Apr 2026

Radames Vargas

Buen lugar y magnífica ubicación

Self

10/10

Exceptional

17 Apr 2026

Fernando

Todo excelente. Muy rápido el check in

Family

10/10

Exceptional

13 Apr 2026

César

Un lugar muy seguro, cómodo y acogedor.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

francisco

Si,desayuno fresco y rico y el aire acondicionado bien

Family_with_children

10/10

Exceptional

10 Apr 2026

Rocío Oliva

El hotel es muy cómodo, limpio y el personal es muy gentil.
La habitación estuvo muy cómoda, siempre estuvo limpia, contaba con todas las amenidades.
El personal es muy amable y están al pendiente de lo que necesitas.
Recomiendo completamente este hotel.

Partner