Caye Caulker Plaza Hotel

8/10

Excellent

25 Jan 2026

Bruce

Room was clean

6/10

Pleasant

10 Jan 2026

Brandi

Had water issues while staying there, barely any water comes out of sink, toilet was running and wouldn’t flush, didn’t have water to take a shower one day

2/10

Poor

22 May 2025

Robert

I’ve been traveling to Caye Caulker for 15 years and have stayed at the Plaza many times. I have to assume there is a new owner b/c you’ve gone way down hill. Checking out and moving locations and will not stay a second night. The beds used to be luxurious with nice new linens. No longer. The towels are old and frayed. The toilet doesn’t work because you don’t maintain your property. You are nowhere near capacity and our room is next to the bar w/LOUD music from noon to 1:30AM. Never again bye

Business_and_leisure Family

2/10

Poor

13 Feb 2024

Carl

The Worst Staff ever. I would Never recommend this hotel to anyone I know.

Leisure Self

6/10

Pleasant

12 Feb 2024

John

The management did not want to take accountability for poor water pressure levels...i.e....SHOWER and SINK......

10/10

Exceptional

07 Feb 2024

Fenella

Lovely staff and brilliant location !

6/10

Pleasant

05 Jan 2024

Eileen

A good location. Unfortunately, no TV in the rooms. One coffee pot available in lobby each morning, but no coffee once this single pot was empty. Warm/hot water intermittent in shower, cold 9 times out of 10. A shame.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2024

Alison

Great budget stay in Caye Caulker

Booked the Plaza Hotel as a budget option for our family trip (2 adults, 1 child). The room & common areas were clean and welcoming. AC worked great. Loved having thr balcony! No TV in rooms, but WiFi was good! Staff were all so friendly & helpful. Also great having coffee available in the mornings! The location is away from the main strip so a bit quieter, but still walkable to lots of great restaurants, shops & the water!

Friends_and_family Family

8/10

Excellent

11 Mar 2023

Joanne

The staff was great. The room was a bit noisy with the electrical plant right by the place.

Partner

8/10

Excellent

24 Aug 2020

Joseph

Its a great place I will be back

Friends_and_family Family

2/10

Poor

14 Mar 2020

Yovel

the over all hotel is in vert poor condition. reletivly to the other hotels you have so many better ways to spend your money. the cooling system smells, there is no quiet and therewas some one else's stuff in our room when we came in it. if it was possible to just walk away we would have done it.
just bad. so so so bad.

Friends_and_family Friends

8/10

Excellent

20 Jan 2020

Verified traveler

great convenient central location and extremely friendly and helpful staff!

Leisure Self

10/10

Exceptional

16 Jan 2020

Verified traveler

Quick check in, very very friendly staff, clean spacious room, felt safe with 24 hour onsite staff at front desk.

Leisure Partner

2/10

Poor

12 Jan 2020

Verified traveler

Be aware of this hotel. Stealing!

Stealing! Do not stay in this hotel! During checking in we were informed to keep all important document, money and expensive belonging in the room safe, than we were asked to sign the waiver that hotel is not responsible for missing or stealing in the room, after that we were informed that we MUST leave room key each time when we leaving the room (JOKE). We checked in, we left everything in the room (important belingings in the safe) and we went out for the dinner. On the way back to the hotel we noticed that the guy from reception is standing in front of the hotel, when he saw us approaching he disappeared, we noticed that something is not right. We ran in to the lobby he wasn't there, I ran on the second floor to my room and I met another person near walking by my door, I asked where is the guy from reception he said he's fixing some problem in 3rd floor (very weird), 5 second ago he was in fron of the hotel. We came in to our room and the safe WAS OPENED!!! Money was missing. We went to the reception report and the guy who was (fixing on yhe 3rd floor) was seating at his desc! We told him what's going on, and we requested to see surveillance video, he said that today they have problems with cameras and nothing was recorded. We told him we are going to call police but he said that nothing we can do because we sign waiver that hotel is not responsible for missing things in your room.
Unbelievable!

Friends_and_family Family

8/10

Excellent

06 Jan 2020

Verified traveler

Staff and service.
There were a slight interruption of Power outage and water shortage during my brief stay. I was told it was due to the influx of tourists which were not the fault of the hotel.

Leisure Partner

10/10

Exceptional

03 Jan 2020

Verified traveler

Nice place right in the center of the island and close to everything.

Leisure Family_with_children

8/10

Excellent

03 Jan 2020

Karla

Central location

The staff here are very friendly and helpful! We enjoyed our stay and the central location of the hotel. The entire island experienced a power outage and the staff did everything they could to help and work through it. Basic place, but great AC and spacious rooms.

Friends_and_family Family

10/10

Exceptional

07 Aug 2019

Pablo

This place was great!

It was great and affordable! Martin, the front desk attendant was so kind and helpful.

Friends

8/10

Excellent

21 Jul 2019

Verified traveler

Staff was there 24/7 and friendly. They really want to get to know their guests.

Leisure Friends

8/10

Excellent

06 Jul 2019

Mike

The staff was very helpful and the location was great!

Leisure Partner

8/10

Excellent

30 Jun 2019

Verified traveler

Good value for ourngroup but didnt work with us at checkin. We got off the boat with all our bags but had to beg for a place to put them for an hour. Very disappointing at check in.

Leisure Friends

8/10

Excellent

24 Jun 2019

Khalid

Great hotel near the port. We stayed in a room with 2 double beds with balcony. The linens were clean and the room was clean too. We didn't get any hot water but it was ok as we didn't need it due to the heat. The staff was nice and helpful. We got there early at 9:30am and they kept our luggage so that we could go for our snorkel tour. When we came back in the afternoon they already took our luggage to our room. It was very nice of them. Check-in and check-out were quick. Only issue I noticed was the lack of electric outlets to charge phones. Overall, a good experience.

Leisure Family_with_children

8/10

Excellent

05 May 2019

Verified traveler

This is one of the bigger hotels on the island but it’s very small compared to the resorts on San Pedro. Located right in the middle of town, you can see either side of the island from the hotel’s many decks and rooftop. You have to drop off your key and pick it back up when you come and go but I kind of liked this because I could just head out with one of their beach towels and not worry about keeping track of a key. Overall loved our stay here. Oh and the coffee is AMAZING!

Leisure Partner

8/10

Excellent

21 Apr 2019

Verified traveler

If you are an adventurer who only needs a clean place to crash with a good bed, clean shower, and good A/C, then this hotel is perfect for you. If you are a hang out at the resort kind of traveler, then pass on this one and book one of the more expensive hotels on the island with more amenities. No TV in your room, but free purified water for all guests in the lobby.

Leisure Partner

2/10

Poor

05 Apr 2019

Kimberly

The cleaning staff was pleasant and very nice! But that’s where it stops! Property is dated and less than it looks on the internet! The AC leaked all day every day! We didn’t have a running shower for 24 hours! Overall not a good experience! Will not stay or recommend again.

Leisure Friends

10/10

Exceptional

02 Apr 2019

Alain

Great value

Friendly people at reception. Big room, bed was comfortable. Clean place. Walking distance to ferries and restaurants. Great value.

Partner

8/10

Excellent

20 Mar 2019

Verified traveler

It was clean & seemed to have a nice staff. There is a Casino in the lobby that I didn't get to try. The breakfast buffet was real good. The hotel is next to a boat taxi harbor that had a descent bar attached to it as well.

Leisure Family

8/10

Excellent

06 Mar 2019

Verified traveler

Room was brand new and very nice. Area was a bit noisy though.

10/10

Exceptional

23 Feb 2019

Alpha

Great place to stay , the best service highly recommended

Family

8/10

Excellent

22 Feb 2019

Verified traveler

Really like the property!! Was clean and cool. The door only locked with a key so it was very tricky getting the door open. They wanted you to leave your jey at the front desk if you left which was sketchy so we didnt. Had a nice fridge, great wifi and a nice bathroom. Way better than Enjoy hotel where we stayed the first few nights

Leisure Partner

8/10

Excellent

13 Feb 2019

Nomad

Great and very helpful staff. The hotel is clean but simply appointed with no TV in rooms. But good WiFi.
Centrally located.

Leisure Self

8/10

Excellent

10 Feb 2019

Verified traveler

Central location. Only a block away from the water taxis on the east side. Sufficient distance from the party area at the north end. There is a fry-jack place one block north which a place for a splendid cheap breakfast. Delightful, friendly staff.

8/10

Excellent

08 Feb 2019

Randall

Needs some outside shaded areas to layout and take it easy. It's very close to the electric generating plant so there is always some background noise while outside. The rooms are plenty big and the showers were great for Caye Caulker. The staff was \"the best.\"

Leisure Partner

10/10

Exceptional

07 Feb 2019

Verified traveler

Everything we needed. We enjoyed it so much that we extended our stay longer

Leisure Partner

6/10

Pleasant

03 Feb 2019

Verified traveler

Balcony and rooftop were great. Wireless signal was very weak and worked intermittently on the second floor.

Leisure Friends

8/10

Excellent

01 Feb 2019

Joshua

Great, central place to stay in Caye Caulker

Amazing location, our room was clean, a/c was good and the black out curtains were great. There was a fridge which was useful. The staff were friendly and helpful. Coffee and tea making facilities downstairs every morning.

The only downsides were; 1) The WiFi was terrible on the 3rd floor, pretty much couldn’t access it at all from the room. 2) A small thing but there was a sign in the bathroom about reusing towels to save water (which is great), we hung our towels up everyday as we didn’t feel they needed replacing but they were changed daily anyway.

Partner

8/10

Excellent

30 Jan 2019

Verified traveler

Good location a block or two away from the beach and just down the street from local restaurants

Leisure Family

8/10

Excellent

22 Jan 2019

Keona

Stay in Caye Caulker!

I liked this hotel. Only slight issues were with the door key that was difficult to take out & the shower, which sometimes didn't get quite hot enough. But overall nice stay & would stay here again! And Caye Caulker is super awesome!!

Friends

6/10

Pleasant

12 Jan 2019

Verified traveler

Centrally located and inexpensive - good if all you want is a place to sleep, but not if you're looking for anything nice. The chair in my room collapsed.

Leisure Family

6/10

Pleasant

08 Jan 2019

Robert

I wish they would’ve told us that they had a sister property across the street and that is where we were to stay the first night, you complain because it felt like a dorm I was no security people could come in and out as they pleased. As well when we were moved over to the original property and requested a room to be cleaned, it did not happen.

Leisure Family

10/10

Exceptional

20 Dec 2018

Veronica

The staff was helpful and friendly. Place was clean and comfy.

Family

8/10

Excellent

18 Dec 2018

Verified traveler

Near the boat dock made getting across the split fast and easy

Leisure

6/10

Pleasant

16 Dec 2018

Amelia

Okay for one night

This hotel was fine for our quick one night stay, but in general leaves a lot to be desired. Most notably, there’s no hot water. Other downsides include way over worn bed and electrical wires hanging from the wall. Overall just pretty run down. Location is convenient.

Partner

8/10

Excellent

03 Dec 2018

Caeli

BEST STAFF AROUND!

The staff here by far is the best! They are always there and very helpful. The only thing that we were disappointed about was that we were supposed to get a king bed and got two doubles instead. Also the beds weren't as comfortable as they were the last time we stayed. Overall the location of the hotel is great and the staff is always amazing.

Partner

10/10

Exceptional

26 Nov 2018

SeanS

Staff was friendly and the rooms were comfotable. Simple, lovely, and perfect for a vacation where we spent most 9f 9ur time on the beach or under water.

Leisure Family

8/10

Excellent

21 Nov 2018

TAMIKA

Hotel is in a good location to walking everywhere. Hotel is not a 4 star but will work for a vacation. T.v didn't ever work. Make sure you have a tablet or computer for music and t.v. rent a golf cart to see the island.

10/10

Exceptional

31 Oct 2018

Gabriel

Great Stay!

This is a great hotel in the perfect location. It’s within a short walking distance to all of the restaurants, bars, and the beach. The staff provided excellent service and always made us feel welcomed. Also, the rooms are large and clean. Great value!!!

Partner

2/10

Poor

11 Sep 2018

Vanessa

Worst hotel ever

Awful properly was nothing like expect it no Wi-Fi no television worst trip ever at a hotel

Partner

8/10

Excellent

09 Aug 2018

Elaine

It was close to all the attractions on the island. Easy to find and get to.

8/10

Excellent

31 Jul 2018

shaherah

check out time is too early.

Family

10/10

Exceptional

08 Apr 2018

Bre

Friendly hotel

Friendly hotel but the rooms are a bit dated. Staff is very accommodating I’d stay there again.

10/10

Exceptional

04 Apr 2018

Sharon

Great location to both water taxi and koko plum.

Great location , clean hotel and amazing staff.

Family

8/10

Excellent

07 Mar 2018

AuroraGal1963

Very nice hotel near the beach

The three of us were very happy with this hotel. It was nicely decorated. The beds were comfortable. The air conditioning worked well. The hotel was a great location. There was a fridge in the room. Our friend who had a room with a king-size bed also had a balcony which was very nice, especially for laying out clothes to dry in the sun. It was a great hotel room for a reasonable price.

6/10

Pleasant

04 Mar 2018

Verified traveler

Clean hotel right downtown and close to restaurant

scuba diving and relaxing in the sun for 2 weeks. always wanted to see the great blue hole

8/10

Excellent

23 Feb 2018

Jo Jo

Hotel very basic

No phones in the room,No elevator for luggage or people with bad knees. Staff very helpful and nice. This hotel good for younger people.

8/10

Excellent

20 Feb 2018

ggd

Perfect Location !

Perfect location ! Close to all tourist activities and water taxi! Would stay again on my next visit.

8/10

Excellent

09 Feb 2018

sally

Nice basic hotel

I didn't know what to expect since I didn't pay much for it, but I must say I was pleasantly surprised. The outside of the building is a bit run down but the inside was decent. The A.C. and fan in the room worked great! The room was clean, with all the basic necessities. Nothing fancy. There's a microwave in the facility, requested to have an iron box and a hair dryer which were readily available. And it's a walking distance to the water taxi station. Loved the convenience.

8/10

Excellent

28 Jan 2018

Thomas

Within an easy walk of the boat ferry system

Clean rooms, hot water, cold ac. Rooms are small but sufficient size.

4/10

Poor

16 Jan 2018

Verified traveler

Not a good choice

Would definitely not recommend this hotel.

Family

10/10

Exceptional

10 Jan 2018

Gary

Very clean central location

Very clean, fresh linens and COLD air conditioning. The central location is great. Check-in/out simple, but obtaining the wifi password was odd and we just went without. Get specifics if it is important to your stay. Our king room had a fridge and safe, but no microwave. Would stay again for a night or two.

Partner

6/10

Pleasant

16 Nov 2017

Verified traveler

The staff was very pleasant but the room could use some work. We had to take the shower head off to get any water from the shower. Also the batteries in the safe were low so we didn’t trust putting anything in there. And the Wifi was questionable. But really we just needed a bed to sleep on and for that we were appreciative.

6/10

Pleasant

11 Nov 2017

Carla

It was OK

We lost power and was in the dark for 2 days, the toilet would not work for 1 day, the hotel agents unhelpful, I had to meet local ppl just to navigate on the island.

8/10

Excellent

23 Aug 2017

Verified traveler

It was nice except I wish they provided blankets instead of only sheets.
The A.C. was nice and cold.

6/10

Pleasant

19 Aug 2017

K

100m away from what they call a beach

Caye Caulker is a small friendly island, hotel is 1 block in from the coast which in Caye Caulker terms is 100 metres. Hotel is clean, with basic resources, not Avg height friendly if your 6'2 then expect to wear a crash helmet for every floor you decend as the floors overhang the stairs.

at one point we lost water supply and the hotel staff just appoligised and left it at that. Perhaps its just island life.

Hotel is also situated right outside a noisy power plant generating the island electrcity

the room i had was a twin double with aircon and fan and excellent picturesque views of next doors building and a washing line full of peoples pants.

hotel has a roof terrace with a few tables and chairs if you have a big party.

Large beds but on wheels on a tiled floor so i would wake up rolling across the floor (Bring Aircraft Chocs a must!)

they give you a 500ml water bottle you can refil from their water cooler behind the reception desk

2/10

Poor

08 Aug 2017

Gerri, belizean

Terrible hotel; beach is a distance walk

Barebones hotel; bed & shower; no refrigerator, no coffee fixings of any kind in room. My sister and I were traveling together. There was one chair in the room and no closet. Coffee fixings was on the 1st floor with the manager. When I went to help myself, the biggest cockroach was crawling across the floor; I whimpered and the manager came around the desk; the cockroach crawled out from under the coffee fixing and he stumped on it and kicked it outside the door. Needless to say I didn't avail myself of any coffee fixings.
It was too late at night to leave but my sister and I exited off the Caye the next morning!

2/10

Poor

30 Jul 2017

Elaine

caye caulker is not a place to swim.

Horrible. Booked for 4 nights only stayed one. Hope when I get to the USA I'll see of am chafed for 4. It will be holy hell.

8/10

Excellent

22 Jun 2017

Patrick

Great Value - Clean but Old Hotel

This hotel was a great value for us to use for a couple of days. The hotel is dated and the bath fixtures, for example, need renovated, but the for the price this was easy to overlook. The A/C worked great, the room was clean, had a safe, and was quiet. I would recommend for value conscious travelers.

Family

6/10

Pleasant

30 May 2017

Verified traveler

good hotel

The air conditioner works perfectly. This is a big plus when it is really hot. It is an ok hotel, but for island standards I would say it is a good hotel.

6/10

Pleasant

28 May 2017

Angela

Nice Hotel

Hotel is comfortable, and close to the beach. Cleanliness,especially the bath and shower were not up to expectations. Staff is pleasant, however, the manager assigned our room to other guests which presented an embarrassing and awkward situation.

8/10

Excellent

23 Apr 2017

Verified traveler

Spent thee nights on the island, at the Plaza.
Nice experience.

8/10

Excellent

19 Apr 2017

Eric

A little noisy.

It was a good hotel for the price. It was a little loud with the electricity generators for the island just down the street. The hotel doesn't have good sound insulation for the windows and doors so you can hear everything down the hall and in the street. At least the generator noise was constant so I was able to go to sleep easily.

8/10

Excellent

05 Apr 2017

Verified traveler

Clean, very comfortable, modern, close to beach

You can pay less on Caye Caulker, and you can do so and be directly on the beach. But I was travelling with my daughter and the Plaza hotel is very safe, clean, great bathrooms, great wifi, and I was happy with our choice.

Family

6/10

Pleasant

23 Mar 2017

Verified traveler

ok stay

Overall it is an ok stay. However, i think it is overpriced.

Family

10/10

Exceptional

09 Mar 2017

World Traveller

Great hotel close to Ocean ferries dock

This hotel was easy to find and the staff were super friendly.

Our room was clean and the beds were comfortable except for the pillows which seemed hard and overstuffed. The room had a mini fridge which we appreciated.

Be aware there are stairs that you must walk up to get to the rooms.

There's an excellent view from the massive roof deck and they have free yoga up there a few times per week. There's no food in the hotel but there is coffee & tea in the am and they have vending machines with cold drinks. They also have a microwave.

Corner store is immediately across the street and there's a bakery beside the hotel. Being in the middle of the island made it easy to walk anywhere.

Would stay here again!

8/10

Excellent

02 Mar 2017

Verified traveler

Nice clean hotel with air conditioning, central to everything.

8/10

Excellent

28 Feb 2017

Jane

Perfect hotel close to everything!

A 3 minute walk from the water taxi, this hotel is everything you need on Caye Caulker! The beds were super comfy, the air conditioner worker perfectly, the shower was warm and the fridge was cold. Exactly what we needed and all we wanted. The front desk staff was friendly and helpful, the balcony was a real treat (go up to the roof to catch the awesome sunset) and it was great value.

10/10

Exceptional

18 Feb 2017

Frank

Very Nice Hotel

We stayed in Caye Caulker for 4 days in February 2017. Great island, very slow, laid back pace of life. We stayed at the Plaza Hotel and loved it. Easy check-in, good staff, very nice room, fairly quiet, and the room had a small refrigerator. The only drawback was we heard construction noise from a nearby building every morning around 6:30 a.m. but it was no big deal.

Caye Caulker is not for everyone - life moves very slowly. We loved it. The locals and tourists were both very friendly. You can walk the main part of the island in less than an hour. We took a snorkeling tour - very nice. There are so many different companies to pick from. There is no real beach on Caye Caulker. We heard most people swam at the Split but it was damaged in a recent hurricane so there is a lot of construction going on. When this is finished it should be pretty nice.

There are a lot of good places to eat, from hole in the walls to some fancier places. Chen's Market is next to the hotel so you can stock up on food and drinks. Keep in mind that Caye Caulker and San Pedro are some of the most expensive places in Belize, and Belize tends to be more expensive than Mexico.

We would definitely go back to both Caye Caulker and the Plaza Hotel.

8/10

Excellent

14 Feb 2017

Steve

All Convenient

Restaurants and the beach are within short walking distance of the hotel. The staff was very friendly. No elevator, but our bags were carried for us. We hope to go back soon. Belize is affordable, friendly and the food is great!

8/10

Excellent

13 Feb 2017

Verified traveler

Lovely trip stayed for three nights when I'd planned for only one.

8/10

Excellent

12 Feb 2017

Trevor

As advertised

Caye Caulker Plaza was enjoyed as advertised and provided everything that we expected. Our 2 double room was inviting, comfortable and practical. A/C, hot water and Wifi were all reliable.

Family

10/10

Exceptional

08 Feb 2017

joseph

Great price and friendly staff

Our stay at Plaza hotel was great. There were many choice once we arrived, but the staff and cleanliness were so great we just stayed 10 moghts at the Plaza hotel and never left. It is in the center of the island almost and you could walk to any destination in less than 10 minutes.

10/10

Exceptional

30 Jan 2017

Verified traveler

A little off the beaten path

Caye Caulker is a great place to relax and enjoy the sun. People are friendly everywhere!

8/10

Excellent

21 Jan 2017

Heike

Nice Hotel, friendly staff and a great price

Great location and the staff were very helpful. The price was reasonable, I'd stay here again.

Partner

8/10

Excellent

17 Jan 2017

Carolyn

Clean room, convenient location

It's a pretty typical beach hotel. Nothing fancy, but it was clean enough and big enough, had hot water and ice cold A/C, and had a room safe and free WiFi. The staff members were all really sweet and very helpful. It was easy to find and close to the beach, a laundry service, a market, and several bars and restaurants.
Know before you go: take your own toiletries, as they provide only a bar of soap; use the safe; the beds are VERY firm

Partner

6/10

Pleasant

14 Jan 2017

Joann

Drop in yoga was great

More like a hostel which is great but prices should reflect this

Family

8/10

Excellent

14 Jan 2017

Sam

Nice clean, easy going place to stay

This Hotel is not waterfront but is literally a 2 minute walk. Booked for a good rate. Shower had great pressure and temperature. Room and bed was spacious and comfortable. Staff were nice. No complaints at all :)

4/10

Poor

13 Jan 2017

chadack

Watch out they have two different buildings.

The staff is very friendly and helpful. The room was was clean but not like we seen on line. They have a new rooms across the street from the hotel you see online. They said they just opened it. The rooms don't have a closet or anywhere to hang your clothes. It does not even have anywhere to store your clothes. The door does not even have a handle on the inside. You have to lock the door to close it. If you have someone that wants to go out the other person has to be locked in or has to wait for the other to get back. The location was fine not as close to the beach as the picture with the basket ball photo. That is a block or two away from the hotel.

8/10

Excellent

03 Jan 2017

Mark

convenient and clean

Nothing special about it but at the same time it has everything you need.

8/10

Excellent

25 Dec 2016

Verified traveler

Close to beach and clean but a bit run down.

Fine for a place for a basic put your luggage and have a clean place to stay but nothing more

10/10

Exceptional

08 Dec 2016

jeff

nice reasonable hotel in a central location

nicely designed hotel in a central location. rooms are large and comfortable and the staff is helpful. many rooms have balconies or good views of the ocean especially on second and third floors.

8/10

Excellent

01 Oct 2016

Yvette

Good location close to the beach,eats n shops!

The hotel it self is quite cozy. Once we were situated we found the staff to be accommodating as they put up w/all of our requests! Although ther was construction going on across the street. Mr. Manager was awesome as well as the front desk staff. The beds were were comfy and the roof top Yoga was fantastic... I would stay there again. A pleasant stay!

6/10

Pleasant

13 Sep 2016

Verified traveler

Nice hotel and staff. Is close to the power plant, balcony on that side of the hotel can be noisy, but quite in the room. Would stay there again.

8/10

Excellent

31 Aug 2016

Verified traveler

Great hotel. I really enjoyed the rooftop area, hanging out with friends up there.

Family

2/10

Poor

04 Jul 2016

Shaun

DO NOT STAY AT THIS HOTEL

I have been to all the hotels in Caye Caulker and this was my worst experience over 15 years of going to stay at Caye Caulker. The staff are not friendly, they treat adults like kids, no visitors allowed, they act if your are prisoners to them while staying there. The have hidden charges for everything so be very careful and monitor your credit card while at this place. They offer no room cleaning and the bathrooms have a very bad scent that does not go away.

4/10

Poor

24 May 2016

Verified traveler

Hotel STAFF/reception was very courteous, helpful and prompt with requests. Wish hotels would have staff like theirs.
Hotel/ room was not worth what was paid for, even at the sale price! Booked here only because our tour group was already billeted here for 2 nights and I was staying an extra night. Our group also complained that this hotel was sub-par for the 'upgrade' we paid for.
Property was dated and there was musty smell in hallways and rooms and bathroom. Balcony door frame almost coming off from the wall. Construction work in front, even on weekends. (Not in my room but group companion's room had bath outlet coming off from wall; they'll write their own review cause they took a pic, supposedly).
Bathroom had only 2 regular towels and small bars of soap; shower was not cleaned during stay as hair accumulated and at times blocked water from draining. (We had activities for the day and were just too tired to notice or complain at night.) Plastic shower curtain was moldy and hooks were rusty making it impossible to slide - we had to remove the hooks to spread the curtain.
The room A/C worked wonderfully though but the ref was not cooling so well.
The lobby coffee in the morning tasted good but became unavailable as the maker broke down too.
The location was okay - 5 mins to the ferry, ATM around the corner, supermarket right in front, Rose's Grill a few meters away, nice cafes as well.
The hotel was just really overpriced for its state.

6/10

Pleasant

20 Mar 2016

MacMel2016

Perhaps not the best location

Hotel is in the town (not on the water), no pool. These are not bad things because the beach is minutes away. The staff were okay. The island power generator is down the street so the balconies are not so pleasant. The room was clean and well equipped. We used the room to sleep and with the AC on could not hear the generator.

8/10

Excellent

11 Feb 2016

chris

Great place

Wonderful staff, nice rooms, bad thing stairs only, steps to get in only. Other than that it was a very nice stay

8/10

Excellent

07 Feb 2016

Verified traveler

Comfortable room with large bed, ac, and tv. Fridge was useful.

6/10

Pleasant

08 Jan 2016

Leslie

Centrally located, helpful staff, not as clean as we'd like but not health-endangering.

10/10

Exceptional

06 Jan 2016

Emily

Great Overall Hotel

The hotel was very nice with a roof area and is centrally located. They provided purified water at the front desk. The front desk staff was very helpful and friendly and can even book tours for you. Wifi worked pretty well as well. Concrete flooring helped to keep the noise out. No elevator, but only 3 floors.

Family