Luxbury Inn & Suites

United States , Townsend - TN
MARYVILLE, 805 Foothills Mall Dr
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100 reviews shown

2/10

Poor

12 May 2026

LAURA

Thin dingy towels. Evidence of mold in bathroom ..

Family

6/10

Pleasant

11 May 2026

Judy

It was nice enough but looked like people lived there.

Partner

10/10

Exceptional

07 May 2026

Christopher T.

Staff were so friendly. True hospitality.
Room was much larger than expected.
A good Value for sure!

Self

6/10

Pleasant

27 Apr 2026

Gary

Cleanliness was sub par, our bathtub had a huge hole in the side of it that was covered with black duct tape. Our bathtub dispensers (body wash/shampoo) were empty. 1 pack of coffee (1cup size) kitchenette POORLY stocked. Great location. But a 1 star at best. Very disappointed.

Friends_and_family Family

6/10

Pleasant

27 Apr 2026

mark

Not clean

Family

8/10

Excellent

26 Apr 2026

FRANK

Room was dated but clean and comfortable

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Darlene

The room was good. a small apartment style with kitchen and lounge area.2 tvs and comfortable bed.

Partner

8/10

Excellent

26 Apr 2026

Jill

Was good stay for the price

10/10

Exceptional

26 Apr 2026

David

This room was very clean. Outside noise was bit noisy but other than that it was great.

Partner

10/10

Exceptional

24 Apr 2026

Stephen

Nice clean modern room with all amenities. Great A/C and shower.

Self

10/10

Exceptional

24 Apr 2026

Evelyn

Clean room was quiet would stay again

Partner

6/10

Pleasant

23 Apr 2026

Jamie

Beds were very uncomfortable and I didnt read about the deposit. It was $100. The water pressure was really good but the shower squealed when you used it. Staff was very friendly.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Robert

Amazing and the older gentleman man that checked us in was very helpful, and the older lady that made breakfast was also very helpful and sweet. We are from Michigan and will definitely be back!!

Partner

10/10

Exceptional

23 Apr 2026

Robert

Nice room, close to airport

Partner

10/10

Exceptional

23 Apr 2026

Daniel

Price was right. Staff was awesome! From Gene in the morning to Jules at the desk. They were super helpful and kind.

Friends

8/10

Excellent

23 Apr 2026

Preslee

staff was amazing

10/10

Exceptional

18 Apr 2026

Bridget

The room was clean and very acceptable for the price. Breakfast was good and Jean, the breakfast hostess, is a joy.

Self

10/10

Exceptional

17 Apr 2026

Jennifer

The only comment I would add is to have the kitchen stocked so one could prepare and eat a meal.

Partner

10/10

Exceptional

12 Apr 2026

Eileen

The room was as expected - clean, working lights, thermostat, simple kitchen.

10/10

Exceptional

10 Apr 2026

Kay

I was there one night. Had everything I needed. The pet deposit was refunded promptly. Great staff!

Pet

8/10

Excellent

09 Apr 2026

Angela

It was relaxing

Friends

8/10

Excellent

09 Apr 2026

Ron

Hotel was clean and comfortable. Didn’t have a great check in experience.

Partner

8/10

Excellent

08 Apr 2026

Jon

This is a good budgetary stop for a quick night of sleep. Property is aged, in overall okay condition but isn't a place I'd lounge around for awhile at. If I want no frills and a quick rest, Luxbury is good for that.

Self

10/10

Exceptional

06 Apr 2026

Susan

We parked right in front of our door.

Partner

10/10

Exceptional

05 Apr 2026

Luay

Great place to stay

Self

8/10

Excellent

03 Apr 2026

Linsey

The room was clean and spacious. The mattress was a bit uncomfortable, but for the great price and convenient location, it was a great stay. The staff was very friendly and helpful.

Partner

10/10

Exceptional

02 Apr 2026

Joshua

The room was spacious and had all the amenities you would need for your stay. The gentleman at the desk, Gus, was extremely nice and helpful and a standout during our short stay.

8/10

Excellent

29 Mar 2026

Nancy

Everything was nice. Would have liked clean towels daily though. Towels very thin. And coffee refilled daily
Staff very nice.

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Deborah

Staff friendly. Breakfast was very nice with lots of choices.

10/10

Exceptional

28 Mar 2026

Alan

convient for Maryville, clean and comfortable rooms, nice staff

Partner

2/10

Poor

28 Mar 2026

TERRANI

The stove was broken; the furniture was old and dirty, the house keeper intentionally did not change our sheets and left the pillows so we could see that the sheets weren't changed.

8/10

Excellent

25 Mar 2026

Gretchen

The breakfast was very good. Simple but good. The woman who was overseeing the breakfast area was awesome and sweet.
Unfortunately there was no one manning the front desk and she had to deal with the phones and stuff.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Melissa

Room was clean and staff friendly but was more like a long term rental than an overnight stay

Partner

10/10

Exceptional

18 Mar 2026

Molly

Clean room, welcoming friendly staff.

Family

10/10

Exceptional

16 Mar 2026

Jennifer

Wonderful staff, smooth checking, and let us in a little early with a free room upgrade. Quiet, yet close to the mall, a few fast food restaurants, and a great complimentary breakfast. Convenient distance to all of our planned events.

Partner

2/10

Poor

16 Mar 2026

Claudia

Booked a room for a week, had to leave during the third night because my boyfriend had bug bites all over him that he did NOT have previously, no refund was issued.

Partner

10/10

Exceptional

15 Mar 2026

Dennise

Clean room at a great rate. Breakfast was very good. The women who oversaw the breakfast area was welcoming and nice to talk to. The man that checked us in was also welcoming and very helpful. Would definitely stay here again if in the area

10/10

Exceptional

15 Mar 2026

Tundra

Clean and decent location with a spacious suite and wonderful service. Breakfast was free and delicious with a variety of options and the hotel staff was hospitable and very accommodating! Will stay again

Self

10/10

Exceptional

15 Mar 2026

Wanda

Room was very clean nice location

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Lana

Great stay! An older motel-style property, but well maintained and VERY clean. Deluxe rooms have kitchenette with full sized fridge, 2 TVs, clean bathroom, and comfortable beds. As stated, very clean. Located close to many fast food chains, restaurants, and shopping. Well lit parking in front of rooms. For a small operation, they had an excellent, little breakfast -- real scrambled eggs, biscuits & white, meatless gravy, waffle station, fresh fruit, yogurt, instant oatmeal, coffee, juice, milk. Again, very clean serving area. Friendly, attentive staff. All in all, a great place to stay for less money than a hotel chain.

Partner

10/10

Exceptional

09 Mar 2026

Robert

Staff was lovely. Great breakfast. Clean and comfortable lodging. Convenient location.

Partner

8/10

Excellent

03 Mar 2026

Kristie

Room was clean, a bit dated but ok. I had paid for the room when I booked it and was informed I must pay $100 deposit that I would get back if room was not damaged. That is fine, however I assumed I would get the $100 back the next day at check out. No. it took several days and I don't like the fact they took more of my money after it was paid and it taking several days to get back

Partner

10/10

Exceptional

28 Feb 2026

LORI

Clean

8/10

Excellent

24 Feb 2026

Thomas M.

Yes, and Yes staff outstanding and room spotless

Self

10/10

Exceptional

23 Feb 2026

Ashley

Clean room and welcoming staff

Self

10/10

Exceptional

22 Feb 2026

ROBERT

Staff was very helpful picking a place to eat. Also was very friendly. Room was clean. Location was excellent for our trip. Price was good.

Partner

10/10

Exceptional

14 Feb 2026

Charlene

Very clean and staff are great!

Business

10/10

Exceptional

14 Feb 2026

Dawn

Rooms were clean, staff super friendly, quiet and amenities were good. We will definitely be back.

Friends_and_family Family

8/10

Excellent

09 Feb 2026

Michael

Friendly staff

Partner

10/10

Exceptional

08 Feb 2026

James

Yes to all. Staff was especially courteous.

Friends_and_family Family

8/10

Excellent

16 Jan 2026

Herbert

Room was nice as usual. Amenities haven't changed for years now. Still the same ole biscuits, meatless gravy, and scrambled eggs.

Leisure Family

10/10

Exceptional

15 Jan 2026

carl

Clean, quiet with kitchen and dishes also good breakfast

4/10

Poor

08 Jan 2026

Diana

We have stayed here so many times and this was the first bad occurrence. The room number was 111 and it had cockroaches in it when I reported it. They said no one else had reported them that doesn’t mean it didn’t happen. I did receive a small refund, but I’m very disappointed

Friends_and_family Family

8/10

Excellent

05 Jan 2026

Barbara

Though it's an older property, the parking was easy. There was everything in the kitchen I needed. The bed was very comfortable, and the staff was nice. Easy check in, easy checkout and fit my needs nicely.

Leisure Pet

10/10

Exceptional

30 Dec 2025

Benjamin

Good stay. Clean room. Nice staff

10/10

Exceptional

28 Dec 2025

Sharon

The staff was awesome especially the breakfast attendant - so sweet and personable!

2/10

Poor

23 Dec 2025

Shandra

Would not stay here again. Staff was not friendly, towels in the bathroom were stained, and we had items stolen from our room.

Leisure Family

10/10

Exceptional

19 Dec 2025

Devin

Nice

10/10

Exceptional

14 Dec 2025

Amy

The room was very nice any clean. What made the stay perfect is the breakfast matron, Miss Jean! She was a delight. My sister and i enjoyed our conversation with her so much. She was a wealth of information.

Leisure Family

10/10

Exceptional

14 Dec 2025

Durward b

Yrs

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Barry

Very clean cozy suite. Staff was very friendly.

Friends_and_family Family

2/10

Poor

27 Nov 2025

Joanne

The door did not lock when you left the room. You had to shake the handle several times until it locked. We were told it was the way the way the weather made it. They had not intention to fix it. Our room also did not come with a microwave either.

Partner

8/10

Excellent

24 Nov 2025

Julie

Friendly staff

Leisure Self

8/10

Excellent

23 Nov 2025

James

Very good

4/10

Poor

16 Nov 2025

Davis

The weekend stay had its limited ups and many tremendous downs. I arrived on a busy Friday evening and once you find the place tucked behind two fast food restaurants and the parking lot of a bank you’re greeted by a friendly staff. That’s one of the few positives, the staff. The motel is old which I knew coming in but the price was right. I entered the room and found the refrigerator not working. I immediately called the front office and she said huh I didn’t know that. If you want to move you will not be on the top floor. Not oh my I will see what I can do. But hmm I can’t really help. I found it to be unplugged and once plugged it in the motor almost vibrated out of the bottom. I told the front office and she replied that they would not be able to have someone look at it until Monday. So basically no refrigerator for my entire stay. Very nice- not! Worn out towels and limited lighting greet you next. Small updates have been attempted but Walmart tvs they do not work properly quickly diminish your hopes. Overall I would not recommend nor stay here again!

Leisure Self

6/10

Pleasant

16 Nov 2025

Judith

Staff was courteous. The room was needing an upgrade. The towels were so worn that they looked dirty. The ice machine made terrible noise even though it wasn't hooked up to make ice. The faucet needed to be adjusted because it would blast water everywhere. The living room tv had lines going through the show for about 20 minutes before it would be clear. The sheets were awful very worn like the towels. It was very disappointing. We won't return to this hotel. I will say again the staff was great

Leisure Partner

8/10

Excellent

16 Nov 2025

brock

the staff were all so nice! the room was extremely clean, including all the dishes. The walls were a little thin but after 10 everything was nice a quiet.

Partner

8/10

Excellent

16 Nov 2025

REY

The room was functional.

Business_and_leisure Family

10/10

Exceptional

14 Nov 2025

Robert

Great place to stay. Hot breakfast was great. Woman tending the food was especially nice and friendly.

Partner

10/10

Exceptional

11 Nov 2025

Meagan

IT WAS GREAT I WORK IN THE AREA WILL RECCOMEDN TO MY OUT OF TOWN CUSTOEMRS

8/10

Excellent

09 Nov 2025

Lori

The room was clean but could use updated. The towels could be updated as they were pretty worn. The staff was nice and the breakfast hostess was very friendly. She asked several times if we had what we needed.

Partner

8/10

Excellent

09 Nov 2025

Kim

Like staying in your grandma’s garage apartment. Not new but clean, kitchen equipped to cook, breakfast fresh and tasty.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Amy

Room was great. Bed was comfy. Shower had hot water, which is good. Not always so, at some places. Spacious and clean. Breakfast was good.

Business Self

10/10

Exceptional

07 Nov 2025

Sam

Friendly, clean, easy check in/out

6/10

Pleasant

07 Nov 2025

Gregory

Decent place to sleep, pretty clean, nice staff but older hotel and pretty dated

Leisure Self

10/10

Exceptional

06 Nov 2025

Barry

Great hostess at breakfast.

10/10

Exceptional

03 Nov 2025

Earnest

Clean room pleasant staff and awesome free breakfast. Definitely will return ⭐️⭐️⭐️⭐️⭐️

8/10

Excellent

02 Nov 2025

Colin

Yes everything was adequate. No complaints.

Friends_and_family Family

2/10

Poor

01 Nov 2025

Tristan

Our stay at Luxbury Inn & Suites was absolutely awful. The room was filthy and had a terrible odor as soon as we walked in. The sheets had red stains that looked like blood, and the mattresses were filthy, matching what I’d seen in other reviews mentioning bedbugs.

The shower was unsafe — the mounted container holding the body wash fell off and cut my daughter’s toe. The refrigerator smelled so bad it couldn’t even be opened. I took photos of everything because the condition was completely unacceptable.

We arrived very late the first night and had no choice but to stay, but after leaving early the next morning and returning later that night, we decided to check out immediately and go elsewhere. The woman at the front desk was rude and argumentative, refused to check us out or issue a refund, and said we’d lose our deposit because it was “after a certain time.” She even tried to argue multiple times that the room “probably wasn’t like that” when we checked in — completely unprofessional.

I would strongly warn anyone considering this hotel to stay far away. It was dirty, unsafe, and the management clearly doesn’t care about their guests.

Leisure Family_with_children

8/10

Excellent

23 Oct 2025

marta

Stop over traveling!!

Complete kitchen facilities for extended stay!! CLEAN!! Comfortable bed!! Registration tricky but came out OK( original reservation changed from Thursday to Wednesday without problem, but request for accessible room didn’t get carried over! He said don’t worry, I’ve got one.). Get to room and it’s on the first floor ( which is what the registration attendant ment). Living room easy to maneuver with walker, bedroom great!! Bathroom very small, no grab bars and ow toilet!! We made it work!! The breakfast was good and fresh!! Even without the accessible room, we would stay here agsin!! All workers friendly!!

Partner

10/10

Exceptional

21 Oct 2025

William

Excellent reception at check in.

Leisure Partner

10/10

Exceptional

19 Oct 2025

PAWAN

Clean room with great location. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Sherri

Excellent central location for visiting the Foothills and surrounding areas! Nice suites with kitchens for conveniences!

Friends_and_family Family

4/10

Poor

19 Oct 2025

Joanne

2 star

Cleanish, but fairly run down. Best feature is McDonalds right next door. Would not recommend.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Sharon

Friendliest gentleman at the check in desk. He listened to me ramble on about things and had conversation. It wasn't appeasement. He was real not stale or generic. The room was spacious and clean. Appears to be recently updated maybe. Breakfast was fresh and good too.

Business

10/10

Exceptional

17 Oct 2025

Rhonda

This is an old property but we found it to be clean and adequate for our one night stay. Plenty of parking available and lots of restaurants within walking distance. The owner was nice and provided a free hot breakfast that my husband enjoyed.
We will stay there again when we visit Maryville.

Leisure Partner

8/10

Excellent

17 Oct 2025

Robert

Very good check in, beds, room and breakfast.

Partner

10/10

Exceptional

16 Oct 2025

Marlea

Wonderful place to stay

Partner

10/10

Exceptional

16 Oct 2025

Alexandria

Check in was super easy. Room was very clean and tidy. Kitchen had most basics needed and the complementary breakfast the next morning was a nice touch. Plenty of food options close by as well as a target for anything else you might need. 10/10 would stay here again.

Leisure Family_with_children

6/10

Pleasant

13 Oct 2025

Julie

Check in was good. The employees were pleasant. The linens are old and the bedding should be replaced. There aren’t a lot of places to stay in the area. It is pricey for the type of property. We travel a lot and I feel it needs some TLC.

Leisure Partner

10/10

Exceptional

10 Oct 2025

PATRICIA

Rooms were clean and housekeeping staff was good. Breakfast was good, selection and fresh. Room kitchen amenities were minimal

Business

10/10

Exceptional

09 Oct 2025

Stefania

Very good

Self

10/10

Exceptional

08 Oct 2025

Caitlan

Very nice staff at check in and the suite is massive for the price, basically an apartment with a full kitchen!

Leisure Self

10/10

Exceptional

24 Sep 2025

Meddie

Wonderfully situated near shopping and restaurants. Loved the concierge and the lady @ the breakfast kitchen. They were so helpful and so welcoming.
We’ll def be back to stay here when we visit the area in the near future!! I didn’t get their names and i should have.

Leisure Family

8/10

Excellent

19 Sep 2025

Barbara

Comfortable room but...

Everything was very clean and neat. The beds were really comfy!
However, the towels need to be replaced! Every one of them was dirty and dingy! They were white at one time I'm sure, but now look like they scrubbed the floor with them. They only gave us three towels and when we asked for one more, they told us we could only trade. ( Believe me, NO ONE would want to steal those rags) Pic is of a washcloth unused. All the towels were like that and they were small and thin. Also, the ice maker in the fridge did not work either. Got a good night's sleep though!

Partner

8/10

Excellent

08 Sep 2025

Mary Ann

Comfortable bed. Good breakfast.

Leisure Family

10/10

Exceptional

07 Sep 2025

Shara

Convenient and Clean

Nice little dog friendly hotel. The pet fee is much lower than larger hotels. The room was very clean although somewhat dated. Would like to be able to set the air conditioner lower. It would not go lower than 72 degrees. No fans to circulate air. Overall, the room did what we needed. We just needed a place to sleep and the price was right. They have a nice yard behind the hotel to walk and exercise your dog.

Partner

10/10

Exceptional

06 Sep 2025

Luay

Nice place

Leisure Friends

8/10

Excellent

05 Sep 2025

Jeffrey

Slight odor and an old mattress

Went with 4 stars due to a noticeable smell inside the room and a poor quality mattress. I could hear the springs inside the mattress squeaking when I sat on it. The complimentary breakfast was rather thin, but for the price, I wouldn't mark down just for that. Convenient to businesses and restaurants which was nice. Not sure I will stay there again, May pony up a little more money and stay at a nicer place.

Self

10/10

Exceptional

05 Sep 2025

Lee

Good place for a stay

We went to visit friends that live local. When we pulled up I thought I had been over-promised by the website because I thought it was a Hotel, not a Motel. I was wrong. Very nice place, room was clean and everything worked. The window actually opened, which is unusual these days, but a big bonus since I like fresh air. Breakfast was, unsurprisingly, nothing special, but when we got there at 845 (over at 9) and the eggs were gone the assistant/server made a fresh batch right away. REAL eggs. Overall a very pleasant experience!

Partner