Name: Royal Inn Knoxville Airport
Address: 2960 Alcoa Hwy, Alcoa, 37701, US

2/10

Poor

02 Jun 2026

Greg

A/C did not blow cold air
Cigarette butts every where parking lot, outside rooms, breezeway
Non smoking room smelled like a smoking room
Took our bags every time we left the property did not feel comfortable
Bathroom was dirty and fixtures were loose
Shower rod broken water everywhere when taking a shower
I would not recommend this location to anyone. The old adage is true you get what you pay for. DO NOT STAY HERE under any circumstances!!!!!!!!!!!!!!!

Partner

2/10

Poor

08 May 2026

Marie

Do not take your personal property into the rooms! I left all of our items in my car. If there had been any other options for the night I needed I would have canceled my reservation. As soon as my son and I entered the room I immediately killed the cockroach in the bathroom. The bedding was clean but the ick factor was at an all time high. If I could have made the drive back home and not made it home at 6am I would have. Absolutely disgusting.

Family_with_children

10/10

Exceptional

11 Dec 2025

Lynda

Clean room

4/10

Poor

16 Oct 2025

Terry

I registered through Expedia and they had no record of it.

Business Self

2/10

Poor

26 Sep 2025

Roderick J

Bedding was not clean. Cob webs from the ceiling. . No cup to get some water.

Business_and_leisure Self

2/10

Poor

24 Sep 2025

Terry

The first “non smoking” room smelled heavily of smoke. Sheet had stains, pillow case had stains. Room did not have lights per se. There were LED light strips everywhere. Stark white and super bright. I went to the office and asked for another room. Got attitude from the clerk, but got a different room. This one smelled as well. When I went back and reported it, the clerk argued with me about what I was smelling. I cancelled my reservation and went to another hotel. I could not sleep there and had no desire to have that smell infuse my clothes. It was THAT bad. Avoid at all costs!

Business_and_leisure Self

2/10

Poor

13 Jul 2025

Lenzi

We had dirty bloody sheets, cigarette holes in our blankets in a “nonsmoking” room, and a ceiling leak. They added a 50 dollar deposit at check in. Wouldn’t matter initially, however the room conditions were so bad we almost slept in our car. Laid towels down and our blankets and made a nap work before showering and checking out at sunrise.

8/10

Excellent

02 Jul 2025

Wendy

The hotel is the USA, Royal, and Budget hotel in alcoa. They are all listed separately, but are the same hotel. The place wasn't clean. It didn't have a microwave. If your there to go to the airport, it would be ok. Very loud with planes flying right over the hotel.

Leisure Partner

4/10

Poor

15 Jun 2025

Jim

I just needed a room for one night (~10 hours) and I found out his is the kind of place you stay at when you cannot afford a more expensive hotel...I learned my lesson. Maybe some of the other rooms are nicer (?). No light over the main living space or even a bedside lamp-just a strip light over the sink at the far end of the room. Also, not carpeted (tile), so the picture on their site is not how my room was set up. To their credit the bathroom was clean, and it appeared the bathroom and sink area were recently upgraded, and the AC worked.

2/10

Poor

14 Jun 2025

Rob

There was a cockroach in the room

2/10

Poor

29 Mar 2025

Julie

Not happy with the whole outfit

Business_and_leisure Partner

2/10

Poor

05 Jan 2025

Carlos

only one worker was very nice, the overnight worker was EXTREMELY rude. they also shut off my access to hotel before my check out time and almost had to sleep in my car. there were roaches (dead and alive) all around hotel.

Leisure Partner

2/10

Poor

18 Sep 2024

Teresa

Expedia should not be booking this hotel. They are remodeling. Only had a bed, tv, and 1 set of towels. No microwave, no remote, no fridge, no iron/Ironing boatd, no blankets. Only had a dirty bedspread. No lamps either. I paid for two nights that was not refundable and only stayed one night. It was horrible. It was loud from the remodeling that was being done. DO NOT RECOMMEND THIS HOTEL.

Leisure Partner

2/10

Poor

16 Sep 2024

Theresa

Holes in the wall, paint peeling, dried up spills on the floor.

Business_and_leisure Friends

2/10

Poor

12 Jun 2024

Victoria

The worst beds I have ever sleep on. The lady at the front desk was rude and mean and hateful every time I seen her or asked a question

2/10

Poor

19 May 2024

Jessie

The room literally looks like a prison cell, smells like a dumpster, customer service was basically both of those things combined like a prison warden with a horrible attitude. There was literal pubic, hair and human hairs in our bedsheets and blankets dirt on the floor. The room smells like it’s never been cleaned and when I went to the front desk to simply and politely I, my dad asked for clean blankets and sheets. She would’ve thought I asked her to literally build me a house in the middle of the night, the owners name is Pete and I will do whatever it takes to contact him. We did not even stay the night. We were there 20 minutes and left.

Business_and_leisure Family_with_children

2/10

Poor

21 Nov 2021

Jason M

The room was dirty. The beds were disgusting. Looked like they hadnt been cleaned in a while. Crumbs, dirt, stains, and who knows what else on the beds and pillows! Called front deak for a clean room amd was told they could not spare another room. They said we could leave and and they would issue a refund. Have not heard anything about a refund, after a week!

Leisure Family

2/10

Poor

21 Nov 2021

Tina

The room was nasty. A non-smoking room has a cigarette wrapper on the floor when we walked in. The shower leaks badly and the tub looked like it had not not been cleaned. The bed did not have a bed sheet on it. It just had a sheet and the comforter had many burnt holes in it.

Leisure Partner

4/10

Poor

18 Oct 2021

Sanford

looked like someone forgot to clean the bathroom..bedsheets had holes in them

Leisure Partner

2/10

Poor

16 Oct 2021

Susan

Do not stay at this place. They have bed bugs. Roaches on the walls. Ripped and torn bedding. Smoking in every room. No towels. No trash cans. Absolutely filthy and it should be condemned. Worst place I have ever stayed in in my entire life.

Leisure Family_with_children

2/10

Poor

10 Oct 2021

Joy

Very upset and disappointed

When I first got there the receptionist couldn't even find my reservation. Was rude and unhelpful. Once the representive from the Hotels.com app resent the confirmation, the woman finally started to give me the motel key. When she told me that my room wasn't on the bottom floor after I had requested an accessible room, she told me that it was the only room left. After I told her that I had trouble with going up stairs since they didn't have an elevator, she then said there was a room on the bottom floor. When I got in the room it smelled horrible, there was hair all over the beds, the sheets were yellow like from urine and the last straw was the coakroaches. I simply left, had my son turn the key back in while the woman was telling him that she would put us in another room. I had enough lies and had seen enough. We left and found another motel with better conditions and helpful people. I was to upset to even think about taking pictures, wish that I had. First ever bad motel that I have gotten through this app, all the others that I have stayed in have been good.

Friends_and_family Family

2/10

Poor

10 Oct 2021

Joan

Stains on bedding. Bug's in bathroom. Peeling paint. Room not clean from prior occupant

Leisure Family

4/10

Poor

02 Oct 2021

Roji

Soooooo poor

Poor service and the condition of the room was pathetic

Self

2/10

Poor

28 Sep 2021

Verified traveler

Not for me

I could not stay in the room that was provided. There were people hanging around the parking lot and breezeways as we were about to carry the bags inside. The floor in The room was ceramic tile and I spotted live bugs in the tub. The guy at the front desk was very short with me when we arrived to check out the room and didn't ask any questions when I informed him couldn't stay in that room.

Friends_and_family Friends

2/10

Poor

20 Sep 2021

Deborah

Nasty

They had roaches in the room and gave us no towels or toliet paper

Self

2/10

Poor

18 Sep 2021

Paul

Room was not cleaned well. Water leaking from tub faucet. Unable to get any pressure from showerhead. Comforter was falling apart. Was first given a room that was already occupied, then switched to room with all the problems. If it had been refundable we would have left.

Business_and_leisure Partner

2/10

Poor

12 Sep 2021

Kenneth

Even though we had prepaid, we left and stayed elsewhere.

Leisure Family

6/10

Pleasant

03 Sep 2021

BARRY

Great Sex

Adequate for $45 clean everything worked comfortable bed and The sex was great and that makes up for anything negative

Friends_and_family Friends

2/10

Poor

12 Aug 2021

Valencia

Whew chyyyy a HEADACHE

They stole my money. I DIDN'T mean to book a room there. I was looking for hotel closer to where I was gonna be for the weekend. Website booked a reservation without me having to confirm my card. When I rode there to see how about getting my money back I was told that there was a non refundable policy. I called hotel.com and I was told that if I got someones name and job title I would be able to get a refund through them, the lady at the desk WOULD NOT give me her name!!!! So I had to call my bank and do a fraud claim against them and the transaction. I asked the lady there would she stay there and she didn't have an answer for me SMH. Hotels.com NEEDS TO TAKE THEM OFF their platform!!!! That place is DISGUSTING!!!!

2/10

Poor

12 Aug 2021

Verified traveler

better than sleeping in the car, a little

2/10

Poor

26 Jul 2021

Charles

Disaster

This was so bad we didn’t stay after walking in looked like the kids in parking lot blasting music not a safe place to be so we left

Partner

2/10

Poor

24 Jul 2021

Verified traveler

I asked for a wake up call. There was not a phone in the room, there were no garbage cans in either room (we rented 2) and there were 3 dead roaches on the floor and one giant one twitching on its back. We left and found a different place to stay. You could tell they are trying to clean the place up by replacing all the flooring with nice tile BUT there are just some things you can not over look.

Friends_and_family Family

2/10

Poor

04 Jul 2021

Mohammed

Stay away if you don't want to feel sick.

I actually canceled my stay as the hotel rooms were not clean even after changing room I found the bed sheets stained. Plus the room they gave me the second time. Apparently the light has to be connected to the wall to get it working so in the dark you have to find the connections not only that but stained bedsheets there as well could not take a picture as ofcourse the lights were t switching on. Only good thing was the lady at the front desk she was trying to be accommodating and nice but I just couldn't sleep in their rooms after I saw the beds felt as if the bed might have bugs there were black small stuff on the bed and so on. Also out side was very dirty pictures shows the mess. Oh the cherry on top stained pillow. I am still feeling sick from the visit

Self

2/10

Poor

29 Jun 2021

Verified traveler

only good thing is the proximity to airport

Business Partner

2/10

Poor

30 May 2021

Zujiang

1. Shower head broken; 2. Cockroaches everywhere; 3. Magnetic card for the door nor working; 4. Limited hand towels, some very filthy, some made with part shower towel.

Self

2/10

Poor

29 May 2021

Michael

Terrible

It was horrible. They had bugs. The water didn’t work. We only stayed one night and checked out and still had to pay the whole amount. I will not use hotels.com again! They ripped me off and now I can’t get my money back! It was the nastiest place Iv ever stayed! The staff was very rude and didn’t care that we had issues!

Business

2/10

Poor

26 May 2021

Bryan

Slum house for locals

Slum house for locals, pulled up, didn't even get off our bikes. No way i would stay there. Paid for the night thru hotels.com before arrival but went 20 miles down the road and paid for something else to find a safe place to sleep.

Partner

2/10

Poor

16 May 2021

Verified traveler

Not worth it.

First review because it needs to be said—this is the ONLY place I’ve ever stayed where I considered walking away as soon as I opened the door. Terrible smoke odor, stained towels, had to make the bed myself. Not worth it. I almost slept in the car.

Business Self

2/10

Poor

09 May 2021

Steven

Dead bugs in room, dirty floors and bathroom, had to ask for clean sheets, mattress leaning against wall appeared to have blood stains.

Might be better to sleep in your car. Not worth what we paid!!!

Partner

2/10

Poor

25 Apr 2021

Craig

Worst hotel

It is the worst hotel I have ever stayed in. When I arrive there is a phone said to call this number. So after calling and waiting over 10 min for someone to come. There was music so loud coming from the room he came out of. No way to figure out how the lights to turn on. Had to use my cell phone light to figure it out. I slept with my gun in bed with me. At 2am the police knocked on the door next to me. I would never recommend a place like this ever. Worst hotel ever.

Business

2/10

Poor

14 Apr 2021

Verified traveler

The room I was given was flooded and nasty and had bugs. The next room I was offered had bugs and the bedding and mattress had holes in it. The entire room was filthy.

Leisure Friends

2/10

Poor

09 Apr 2021

Verified traveler

Was so unhappy with the 10 min stay, because thats how long it took us due to the roaches that infested the room. They gave us another room key and it was the same, roaches everywhere on the walls in the bathrooms . No tefund on the money at all.

Friends_and_family Family

4/10

Poor

15 Feb 2021

Verified traveler

Run down, shower didn’t work, cigarette holes in the bed spread and mattresses. Non smoking rooms smelled of smoke, bad! Won’t be staying here again

Business_and_leisure Partner

2/10

Poor

30 Jan 2021

Jason

Bite of the BedBugs

I reserved a room at Royal Inn Knoxville Airport Alcoa through hotels.com on 1/26/21. Upon entering the room I noticed multiple cigarette burns on the bed sheets. Next I found smeared feces on the outside of the toilet base. Finally an abundance of bedbugs were discovered on the mattress and my girlfriend said she even saw them scatter on the bathroom floor when she turned on the lights. I informed the front desk about this and demanded a refund. I was told since I went through a third party a refund was not possible by Royal Inn hotel. Contacting Hotels.com that night about a refund, they got back to me the following day claiming Royal Inn was in fact the party refusing the refunding of $48.61 for that night. I ended up driving 10 minutes away to stay at Red Roof Inn & Suites.

I called the hotel two days later and talked to the manager about the situation. She was extremely rude and unprofessional in her way of saying there would be no refund, simply hanging up after telling me.

Calling a second time, before hanging up on me again, the manager yelled through the phone, \"I already told you...We don't do refunds here!\"

I will be calling the health department of Knoxville on this matter and posting this experience on every possible associated website with the Royal Inn Hotel in hopes that no one falls victim to this foul hotel.

Friends_and_family Family

2/10

Poor

04 Dec 2020

Doug

Overall dirty, filthy, noisy, bug invested hotel.

Horrible hotel. Roach invested, dirty furniture, constant noise from people and aircraft. Homeless walking around parking lot. Thin walls allowed noiseto disturb sleep. Slamming doors, and continual noise all night.
Overall dirty, noisy, filthy, bug invested hotel.

Self

2/10

Poor

25 Nov 2020

Mayra

Dirty

Room was smelly and dirty. Pillows had hair. Hair in bathtub. Remote did not work.

Thankful I pack cleaner and pillows

Friends_and_family Family

2/10

Poor

10 Nov 2020

Tina

Worst Experience Ever

My husband and I was going on a small vacation. We chose that hotel cause yes it was cheap and the pictures we saw did not look bad. Well when we got there the room had roaches and bed bugs. When my husband went to turn the key back in because we were leaving early, the guy at the front desk said he wasn’t aware of the roaches or bed bugs. If that’s the truth, why was there roach poison on a house keeping staffs cart?? They wouldn’t give us a refund so we wasted money and had to come back home. I mean I’ve been in some cheap hotels, but all of the other ones were always clean and no roaches or bed bugs!!! I have never had such a bad experience!!! Will not ever be back!!!!!!!

Partner

2/10

Poor

08 Nov 2020

Destiny

Never again

They had bed bugs and roaches and my husband and I had bites all over us. I'd like a refund.

Partner

2/10

Poor

04 Nov 2020

Jeffery

You'll need a tetanus shot afterwards

Roaches, lots of them. The staff is just horrible to the guests, just very rude. Spend their time talking on the phone, will make you wait forever and then talk to you like a dog. It's so not worth staying here. It is soul sucking to stay here, honestly you are better off sleeping in your car. They lie to you about fees and the actual rate, it's all just a giant nightmare. If you do stay here leave all of your stuff in the car, otherwise you might end up with bed bugs in your clothes. Dead roaches all over the floor to my room when I got there ... they living relatives soon come out to greet you once you've settled in. But you'll never be settled in because your skin crawls the entire time you're there. I've stayed in a lot of cheap and 2 star motels/hotels. This one is by far the nastiest of them all. Even my 'clean' towels were grey and looked like they hadn't been washed in weeks. Just a nasty place

Self

10/10

Exceptional

27 Oct 2020

Arthur

Walmart job.

Just here in town to do a 3 month job . Resetting walmart.

Business Partner