Name: MainStay Suites Knoxville Airport
Address: 361 Fountain View Circle, Alcoa, 37701, US

8/10

Excellent

16 Jul 2026

Matthew

Just a solid place to stay, I don’t think it’s meant to be anything fancy but for the price it’s right as it should be

Partner

2/10

Poor

12 Jul 2026

Shawn

Let me start with the positives. Parking was easy. Staff was friendly. That’s it. Pool was dirty. Room was dirty. Shower was dirty and water wasn’t draining. Drawers were missing in the room. Needing for the pull out couch was not in the room. When I asked for an extra pillow, they didn’t have any. A room for 4 people only had 2 towels in it.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Mark

Clean room, friendly staff. Have stayed there several times and will in the future.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Gary

Room was clean and served us well. Lighting could be better. I like to read.

Partner

4/10

Poor

05 Jul 2026

Kendric

The room was a non-smoking room but it smelled like smoke.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Jose Orlando

Clean room

Self

6/10

Pleasant

30 Jun 2026

Gary

Adequate for our one night stay. The controls on the dishwasher were broken and the usb ports were part of the wall outlets but some of them did not work. Also lighting was poor and not bright enough for reading, which I do when I traveling.

Partner

10/10

Exceptional

29 Jun 2026

Barbara

The room was very clean and so spacious. The staff was very friendly and helpful. The kitchen very organized. Parking was very convenient,

Family

10/10

Exceptional

24 Jun 2026

Jama

Everything was amazing except I didn't realize the hot water was backwards in the shower.....cold shower? NO BUENO AMIGO!

Self

6/10

Pleasant

22 Jun 2026

Erica

Staff was friendly, although we only talked to them when we first arrived and then didn’t for the rest of the time. Blanket and bed sheets had stains all over them, and you can tell water was leaking from ceiling at one point. It was really stinky as well. But you’re allowed to smoke in the rooms so there’s not much you can do about that. The elevator smelt like the wires were burning and when you walk outside it smells like they have a gas leak.

Partner

6/10

Pleasant

20 Jun 2026

Darin

Room didn't have hot water in the shower, and sink took forever to get hot.

Coffee maker in room didn't work.

Self

6/10

Pleasant

14 Jun 2026

John

Room had a weird musty smell

Partner

6/10

Pleasant

14 Jun 2026

John

Noisey AC. Bed was sitting on a metal frame and made noise every time you rolled over. Room had a weird musty smell.

Partner

4/10

Poor

13 Jun 2026

Zach

The bed was as hard as the ground. It definitely needs a freshen up every thing was out dated or the original. Could use a deep cleaning as well

10/10

Exceptional

09 Jun 2026

Darryl

Would be great if they offered more variety at at breakfast (eggs, potatoes, meats).

Partner

4/10

Poor

08 Jun 2026

belinda

There's no real breakfast just coffee, juice and waffles. Rooms was clean but everything is just older. Need alot of updates

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Charles

Staff was great, room and hotel was clean. Solid on most things. Very good value price for the experience overall.

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Michelle R

Location was great from the Knoxville airport. Plenty of restaurants in shopping and etc. to do. Breakfast was very slim pickings only one waffle maker, and pastries with juice for breakfast. And had to wait both mornings because there was only one waffle maker for various people waiting would be great to have more selection in another waffle maker.

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Darryl

The breakfast could use some improvement. Offering bagels and waffles does not go far.

Partner

4/10

Poor

30 May 2026

Luis Alejandro

The sheets didn't smell bad

Self

8/10

Excellent

29 May 2026

Alicia

Super clean room and really close to the airport

2/10

Poor

25 May 2026

Kirestin

The hotel had a very odd smell to it when you first walked in. It wasn’t super alarming just odd. Once we got into our room this horrible stench was stuck to all the furniture. We had to open a window just to breathe comfortably. My husband and I came to the hotel very late at night from travel so just decided to sleep and leave first thing in the morning. I could barely stay asleep the smell was so awful even with all the windows open. The smell stuck to all our luggage, clothing, and body we took quick showers and left immediately. Won’t NOT recommend.

Partner

10/10

Exceptional

24 May 2026

Karen

Staff were excellent. Room was clean. Good value.

Self

4/10

Poor

18 May 2026

Juan

I will never stay THERE

8/10

Excellent

18 May 2026

Kristy

Super close to the airport and food/grocery. We didn't realize you need to take out your own trash and they do not do daily room checks/cleans because it is extended stay but not a deal breaker. Nice efficiency kitchen w some cooking pots/pans and a flat top stove/microwave. Has a water/drink pitcher which is great and a dishwasher.
Not a variety at breakfast but you are next door to grocery store, restaurants and fast food

8/10

Excellent

17 May 2026

Tammy

There is only one handicap accessible entrance to the building. The other entries are not accessible using a wheelchair.

Partner

10/10

Exceptional

17 May 2026

Charles

Great room and value. Room was clean. Nice staff. Will stay next year for the Shed.

Friends

2/10

Poor

12 May 2026

Jenn

this hotel gave off bed bug vibes and the pull out sofa was full of god knows what, so disgusting. I wish I took pictures but we only defaulted here because our flight was delayed and we still had to drive 2 hrs to our destination and it got late out.

Family_with_children

8/10

Excellent

11 May 2026

DeeAnna

The property was in good shape, staff was friendly and the room was good. I would stay there again if in the area.

Partner

6/10

Pleasant

11 May 2026

Michael

Parking was fine, wasn’t there to cook.

Partner

6/10

Pleasant

10 May 2026

Eulail

The room itself was fine. My problem was the bright lights right outside my window. White curtains did not cut the constant glare which woke me up several times during the night.

Self

10/10

Exceptional

09 May 2026

Joel

Great staff very friendly, rooms larger
Then most.

6/10

Pleasant

03 May 2026

Melissa

No sheets or blanket for sofa bed. The carpet was ripped. Not worth $200 for the night.

Family_with_children

10/10

Exceptional

30 Apr 2026

Nicole

Everything was great

Partner

10/10

Exceptional

30 Apr 2026

Calvin

Awesome

10/10

Exceptional

28 Apr 2026

Darin

The breakfast was very limited and didn't offer much. Everything was associated with carbohydrates. Everything else was fine.
The room was clean, the staff was very friendly and helpful,

Self

6/10

Pleasant

27 Apr 2026

Mark

Lots of hair in the room and some pizza cheese on the counters. Probably to many rooms to flip for amount of cleaning staff

Self

8/10

Excellent

24 Apr 2026

Jeannette

Hotel is older, but everyone was friendly.

10/10

Exceptional

17 Apr 2026

Angli

Yes

Self

2/10

Poor

01 Apr 2026

Mohammed

This place is TERRIBLE!
We arrived at 7 PM and our room still wasn’t ready. The front desk told us they were having issues with housekeeping and that the bed wasn’t made, but it would be “10 minutes.” Twenty minutes later, the room was finally done — and it was still NOT clean.

There was no shampoo, the room was dirty, and they do not clean your room during your stay. If you want fresh towels, you have to bring your dirty ones to the front desk, and they only give you one set of towels for two people. You have to repeat this every single day.

There was dried blood on the comforter, the kitchen floor was filthy, and the breakfast was extremely limited. Both mornings I went down, there was either no coffee or it was cold — which tells me it was leftover from the day before. Absolutely disgusting.

There’s even more I could mention. When I complained, I was told the manager would comp my stay. I appreciated that, and before leaving I confirmed it with the manager — he agreed. But they only comped one night, not the entire stay as promised.

If you want excuses, broken promises, and a dirty, gross, poorly managed hotel, then book here. Otherwise, stay far away.

8/10

Excellent

30 Mar 2026

Tonja

Room was clean but there were live roaches in the room. Stay for the most part was good.

Partner

10/10

Exceptional

30 Mar 2026

Seth

Clean room

Self

4/10

Poor

29 Mar 2026

Brad

I had expected more to 7.8 stars. Was closer to a 5-6 Hotel. Old everything. Ran out of pillows and blankets for our pull out bed.

2/10

Poor

29 Mar 2026

Amy

View details
Room 33l...Our bathroom door didn't close, the headboards were full of dirty handprints and oils, paint on the pictures, a nail sticking out of the ceiling, the circuit breaker door (in our room) was open full of mold, the shower was a joke, you couldn't turn the water on without it flying out of the shower and onto the bathroom floor (water everywhere) or get off the toilet without hitting your body on the towel wrack, the sink vanity was falling apart, the kitchen was filthy, and we couldn't sleep because every time the refrigerator kicked on, it sounded like a construction site jack hammer!! Also, the whole place smelled like a fish fry!!!
Terrible, would not recommend!
Sorry but not impressed with this place!!

Family

4/10

Poor

29 Mar 2026

Benjamin

Bathroom door was broke. They ran out of pillows. Tv didn’t work. Breakfast was comprised of bread and stale cereal. Other than that, it was great.

Family_with_children

10/10

Exceptional

25 Mar 2026

Shelly

Nice staff. Clean and professional. Great parking and close to all of my favorite places to eat and shop

10/10

Exceptional

25 Mar 2026

Mehnaz

One of my best hotel stay as it includes everything in kitchen

Family_with_children

8/10

Excellent

23 Mar 2026

Alan

We had a good stay. Didn’t like the restrictor in the shower head

Partner

8/10

Excellent

20 Mar 2026

Judy

Clean room, friendly staff, very limited breakfast items but for a budget friendly hotel I would recommend. Quiet in spite of being near the airport.

Self

10/10

Exceptional

18 Mar 2026

James

Great room great value

Partner

8/10

Excellent

18 Mar 2026

Randee

Wish I was able to use the pool but was cold and closed

Partner

10/10

Exceptional

15 Mar 2026

Philip

Confortable beds and great amenities

6/10

Pleasant

08 Mar 2026

Nicholas

Front desk staff at check in and Saturday great. Evenings and Sunday morning staff fair.

8/10

Excellent

08 Mar 2026

Craig

Check in staff great. Breakfast wqs lacking in quality and selection. Room condition fair.

Family_with_children

10/10

Exceptional

19 Feb 2026

Ginger

Staff is wonderful

10/10

Exceptional

17 Feb 2026

Jeremy

Clean room nice amenities. Full-size refrigerator comfortable bed.

10/10

Exceptional

05 Feb 2026

Joseph

Service and amenities were great!

Business

10/10

Exceptional

19 Jan 2026

Dontavius

Good

10/10

Exceptional

19 Jan 2026

Sherry

Was not much to choose from for breakfast. Parking was great and staff was as well

4/10

Poor

18 Jan 2026

Leonard

The front desk staff was great! The room was not taken care of. The pull out couch mattress was rust stained from the metal support bars. There were also flakes of rust all over the mattress. When the shower was turned on black junk came out first and then cleared up.

Friends_and_family Family

6/10

Pleasant

08 Jan 2026

Kentrill

Loved the room

Leisure Partner

10/10

Exceptional

26 Dec 2025

Pete

This hotel is not bad at all. Any issues, the staff takes care of it. Some things were not as clean as I expected, but when I told the front desk they had it taken care of pretty quickly.

I have to say that Katy at the front desk is a superstar. She has a good memory- she remembered me from a stay about six months ago, and I heard her know a guest by name even though he did not frequently come through Maryville/Alcoa. Super helpful and very nice.

We were here for Christmas and have enjoyed our stay!

Leisure Family

10/10

Exceptional

22 Dec 2025

Brandon

Outstanding! Great job!

10/10

Exceptional

14 Dec 2025

Thomas

Could have had more variety on breakfast

Leisure

8/10

Excellent

04 Dec 2025

Ibeth

Y

4/10

Poor

04 Dec 2025

Frances

Staff is great but place is run down. nothing like the pictures. bathroom door broken couch was dingy musty smell in kitchen area.

Partner

8/10

Excellent

24 Nov 2025

Regina

I reserved two rooms. Everything was extremely clean except in one room there was a smell- not to overpowering- but there was a smell. Staff was super friendly and welcoming. The breakfast is very small JUST FYI but otherwise it was a comfortable stay.

Business

10/10

Exceptional

23 Nov 2025

Krystle

Comfortable and clean

Friends_and_family Family

6/10

Pleasant

21 Nov 2025

Portia

Fold out bed had stains all over it .

Business Pet

10/10

Exceptional

13 Nov 2025

Tiffany

Was great

Leisure Family

2/10

Poor

01 Nov 2025

Chad

First arrived at a room that smelled like cigarette smoke and asked an associate there to verify whether it did, and her response was that it \"kinda\" smelled like it, which was way off from a \"yes\" or \"absolutely.\" It was bad enough to ask for a different room since everything in there smelled. After being assigned a different room, I told the manager that one of the entrance doors wasn't closing properly, and her response was that people sometimes leave things in the door on purpose to enter and exit the building. The main reason it wasn't closing properly was that the people who installed that door didn't do it right, but she didn't want to hear that from me, so I just walked away, saying whatever. Later on, I realized I had misplaced some keys of mine and went down to her to ask her if anyone in that first room had turned anything in, and she said no. The fact that she never tried to go to that room and ask if my keys were in there would've been nice. At least an effort or concern would've been nice. The next morning, once I turned in my key card, she asked me what the keys looked like, then got up out of her chair and went to ask another associate if he had seen anything. Zero effort, no concerns, Nasty attitude, and Unprofessional.

Leisure Self

10/10

Exceptional

31 Oct 2025

Jill

Friendly staff

6/10

Pleasant

27 Oct 2025

Kory

The hotel definitely showed age and the repairs were shotty at best

8/10

Excellent

24 Oct 2025

Signe

The desk clerk was doubling as a housekeeper. She was sweet and pleasant.. such a hard worker!!
Bed was comfy.

Business_and_leisure Self

10/10

Exceptional

19 Oct 2025

Nicholas

Front desk staff excellent…clean, comfortable room.

Leisure Family_with_children

10/10

Exceptional

18 Oct 2025

Craig

Clean, comfortable room…front desk staff very good…courteous and friendly.

Leisure Family_with_children

6/10

Pleasant

18 Oct 2025

dave

Room review

Chech in was easy and quick, parking was busy but i think there was a Tennessee football game so i totally understand. Unfortunately when i got into the room that's where it went wrong. Unfortunately there were dirty dishes in the sink, the toilet was dirty and cleaned properly, they left an open pack of razors on the sink, the shower had the last guests shampoo and bar of soap in there. Lastly there was an open can of pear juice on the kitchen counter and when i went to throw it out it was stuck to the counter top.

Self

8/10

Excellent

17 Oct 2025

Abiola

none

10/10

Exceptional

14 Oct 2025

Dana

We would return. Bed is nice and clean.

10/10

Exceptional

12 Oct 2025

Amy

When I went to shower, the tub faucet shot off the pipe when I pulled up in the diverter for the shower. I tried to screw the faucet back on the pipe but realized the pipe had no threads to screw into.
I had to was those points of contact ising the washrag to get areas wet. I had to wash my hair in the very small kitchen sink. No manager on site to talk to, just the front desk clerk (who was very nice).

Self

2/10

Poor

11 Oct 2025

Tracy

Breakfast items out no one to stock. Acted like it was an inconvenience when we asked for a knife butter. Towels were stained. Comforter on bed had holes in it. And the couch we had to sit on for a week was soooo uncomfortable.

Business Self

10/10

Exceptional

10 Oct 2025

Tunya

Check in was a breeze. Room was a nice suite that we loved. Restaurants within walking distance.

Leisure Partner

10/10

Exceptional

09 Oct 2025

Nesha

Everything was Great.

Leisure Partner

10/10

Exceptional

09 Oct 2025

William

Very nice...

Partner

4/10

Poor

02 Oct 2025

Thomas

Dirty chairs in room. Dirty floor. Mildew smell in areas

Leisure Partner

8/10

Excellent

30 Sep 2025

Masaru

I was hoping for something decent for breakfast. Other than that, everything was good.

Leisure Self

10/10

Exceptional

29 Sep 2025

Andrea

Clean and quiet.

Business Self

2/10

Poor

28 Sep 2025

Quintin-John

Absolutely DISGUSTING No pool access, the entire hotel smelled like urine and feces. They refused to service my room, stating they only service rooms once a week, I reserved for only two days. Staff was very rude and inconsiderate and none of the housekeeping staff could speak English.

Business_and_leisure Self

2/10

Poor

27 Sep 2025

David

Fine

Leisure Family

8/10

Excellent

22 Sep 2025

Carla

Had an accessible room - the bars and walk-in shower in the bathroom were very helpful. Had 2 beds (were comfortable) but no place to sit other than one desk chair and was a little cramped. Kitchen was helpful and AC worked well. Did fulfill the needs. Could tell there had been some updates but could have used a little more TCL - bathroom door didn't shut all the way.
Staff was very nice and everything was clean.
Biggest problem was lack of breakfast - almost nothing left with an hour to go. Ended up having to go to a restaurant to get coffee and breakfast. Shouldn't advertise that breakfast is included unless there is more offered.

Friends_and_family Family

8/10

Excellent

22 Sep 2025

Rob

Room was nice and staff was helpful, but breakfast was really lacking. Only waffle batter (syrup was gone), a few bagels and joghurts left. Shouldn't say that breakfast was included if these are the offerings.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Traci

Great and comfy hotel!

Very comfortable beds! Very clean and staff was very friendly!

Friends_and_family Family

2/10

Poor

13 Sep 2025

Paula

Going into the first room, the room was dirty, the sheets, the comforter and the overlay all had dirt on them one even dried blood. Went down and spoke with desk clerk, they switched us to another room, but she said “ we have a lot of construction workers here, they are pretty dirty, so the rooms get dirty” (everything is white they could’ve bleached it. I’ve stayed in plenty of hotels. Never had. I had an issue with how dirty the bed linen was). There was hair strands all over the bathroom floor like it wasn’t even cleaned
The free breakfast is a joke, there’s a waffle maker, cereal, and yogurt. The orange juice was so thick like it was straight concentrate.

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

Stacie

Amy is super nice and helpful.

Leisure Family

8/10

Excellent

09 Sep 2025

Lydia

The sink and garbage disposal was messed up but usable. Took a long time to drain. Microwave didn't work properly but everything else was amazing.

Family

8/10

Excellent

03 Sep 2025

Michelle

Comfy bed

Our room has been remodeled. The bed was very comfortable. Room was clean. Couch needed to be replaced. They need a reliable maintenance person. Our toilet was not bolted correctly to the floor. And the fan between the two rooms was falling off the wall.

Partner

8/10

Excellent

01 Sep 2025

AJ

.

Leisure Friends

8/10

Excellent

31 Aug 2025

Donna

Was a nice room. Convenient to the airport. Good restaurants close by.

Leisure Partner

4/10

Poor

29 Aug 2025

Lisa

I don't mind that the hotel was kind of old but the couch had stains on it I pulled the couch out to get something I dropped on the floor and there was so much dirt behind it there was a bath chair in the shower that had s*** on it it hadn't been cleaned I felt disgusted and I had to shower at my grandson's

10/10

Exceptional

28 Aug 2025

Sheryl

Very friendly staff and well worth the price!

Leisure Partner