Name: Comfort Suites Knoxville Airport
Address: 140 Cusick Rd., Alcoa, 37701, US

10/10

Exceptional

29 Jun 2026

nicholas

The room was extremely clean. Sheets smelled really fresh. No musky odor. Oversized and very nice. Would stay there again!! Coffee was excellent. Left too early for breakfast. Shuttle to the airport was on time at 4:30 AM.

Partner

6/10

Pleasant

28 Jun 2026

Dennis

clean and comfortable but worn. carpet in our room (222) was worn and tattered where it met tile at entrance of room
convenient to airport

Family

10/10

Exceptional

28 Jun 2026

Debbie

Staff was great. Breakfast was good. Room was very clean. Housekeeping staff very helpful. Only thing, the room where the pool and hot tub were, was so hot. We will stay there again.

Family_with_children

2/10

Poor

08 Jun 2026

Crystal

DISGUSTING!!!! I have NEVER left a bad review until now. This place was absolutely awful. Roaches crawling on the walls. Stains on the towels. A brown poop looking substance on the wall beside the toilet. Staines that appeared to be either blood or Taco Bell sauce on walls and doors. Mold everywhere in the bathroom. Floors unswept. Worms walking on the walls. Stains on curtains. This was a first and last for me within 10 minutes of walking into the room.

Family_with_children

8/10

Excellent

01 Jun 2026

Michelle

Enjoyed our stay. Very quiet.

Family

10/10

Exceptional

31 May 2026

Nick

Room was clean, staff was friendly across the board and breakfast was great!

Family_with_children

10/10

Exceptional

29 May 2026

Madeline

The room smells musty and the air conditioner was dirty.

Friends_and_family Family

10/10

Exceptional

23 May 2026

Leslie

Very family feel to the staff. Excellent customer service.

Self

10/10

Exceptional

22 May 2026

Laurie and Leland

Happy with the room and the service

Friends_and_family Friends

10/10

Exceptional

15 May 2026

tina

Very nice room. Breakfast was good

10/10

Exceptional

07 May 2026

Amy

So glad we went with this hotel - great price and airport shuttle excellent - All of the staff were very helpful and kind - good clean safe choice near the airport.

Family

8/10

Excellent

05 May 2026

Tim

Our go to place to stay! Always a quiet stay, clean room and the full breakfast has us coming back every time we visit friends and family.
The elevator is not always working, but the management is on top of it.
Great location. Convenient to great food, Airport and the mountain attractions!
Always a good stay here!

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Mike

Good stay. Relaxed atmosphere

Self

4/10

Poor

24 Apr 2026

Melissa

First off I requested a first floor room because I walk with a cane. They put me on the top floor in the room farthest away from the elevator. Then they blocked off ALL handicap parking to paint so I could not use it the entire time. The third morning there was a guy painting outside of our window and he was loudly singing, before 8am, waking us all up!! We asked for housekeeping the 3rd day there and all they did was give us new towels. Didn’t make our beds or anything. I purposely looked for a facility with washer and dryer and, of course, they were not even plugged in at this time. We had no hot water for like an hour and all they did was offer to move rooms. We had been there for 4 days and were not into packing up. There was only 2 small drawers for clothing (I was traveling with 5 people) and no freezer in the fridge (husband recently had surgery and needed to ice but couldn’t). The elevator got stuck halfway open at least 6 times. The entrance light to the room would frequently flicker on and off. Beds were very comfortable and the staff were pleasant. We go to TN every year and will not ever stay here again sadly. We like this area.

Friends_and_family Family

6/10

Pleasant

18 Apr 2026

Alicia

Our room was clean, but it had an old smell to it. They could update bathrooms by adding a towel rack in addition to the hook on the back of the door. Staff was very friendly and helpful. It was quiet and the beds sleep well!

Family_with_children

10/10

Exceptional

13 Apr 2026

Teresa

Clean room

10/10

Exceptional

11 Apr 2026

Charles

Business related

Self

10/10

Exceptional

11 Apr 2026

Jeremiah

The breakfast was fresh and yes I got to the airport shuttle okay

4/10

Poor

07 Apr 2026

Josiah

Clean room. Pull out couch extremely uncomfortable like sleeping on rocks. Pool area was disgusting missing tiles, rotten wood, and hot tub wasn’t workin either.

Family

8/10

Excellent

29 Mar 2026

Russell

Hotel needs some updates, but it’s a decent price and located very close to the airport.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Melissa

Room appeared to be in need of updating

Partner

10/10

Exceptional

20 Mar 2026

Dag

We did the park and fly. Perfect location for this

Partner

10/10

Exceptional

17 Mar 2026

Dontavius

Yes everything seemed fine to me during my stay

Self

2/10

Poor

16 Mar 2026

Georgina

Had Bed bugs verified by my Dr the following Monday.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Shandalier

Very Clean

Partner

6/10

Pleasant

16 Mar 2026

Salam

Outdated

Family_with_children

4/10

Poor

10 Mar 2026

Richard

First thing I saw was a dirty front door then as I walked in the vending machine was so dirty I would get nothing from it..Walking to our room you could see the walls being dirty as well as the doors..Our room..Bathroom in the corner you could see a patch of mold and they tried to paint over it. The curtains had stains on it..Lucky I brought my own cleaning supplies and sheets..

Partner

4/10

Poor

23 Feb 2026

Mabel

For a nonsmoking facility the room we got smelled very bad,asked for another room and breakfast was not great

Family

8/10

Excellent

15 Feb 2026

Sanford

Airport shuttle was late causing us to almost miss our flight. Had to beg to skip the line to make it.

Leisure Family

10/10

Exceptional

15 Feb 2026

Andrea

Spent less than 6 hours in this room but it was much better than waiting at the airport!

Leisure Family

10/10

Exceptional

10 Feb 2026

Cindy

The room was amazing an very clean. The lobby and breakfast area were very clean and the hot tub was amazing.

Business Self

10/10

Exceptional

02 Feb 2026

Doug

Staff was great

Partner

10/10

Exceptional

25 Jan 2026

jorge

Exellent

10/10

Exceptional

19 Jan 2026

Tammy

Yes

10/10

Exceptional

17 Jan 2026

Elizabeth

Friendly staff

Business_and_leisure Self

8/10

Excellent

06 Jan 2026

Cheryl

Yes

6/10

Pleasant

25 Dec 2025

Walter

Its older than what is on the pictures but good for a couple of nights. Free airport shuttle service the driver is amazing and kind. Great stay if you are catching a flight.

8/10

Excellent

21 Dec 2025

Scott David

Black out curtains would have allowed for a better nights sleep. The parking and street lights were too bright in the room.

Leisure Self

10/10

Exceptional

16 Dec 2025

Tammy

Yes

Friends_and_family Friends

2/10

Poor

14 Dec 2025

Rajesh

I had urge

10/10

Exceptional

11 Dec 2025

Samuel

Quick check in. Surprisingly large room with very comfortable bed and bedding.

Business_and_leisure Self

8/10

Excellent

25 Nov 2025

Brent

Room was nice and clean.. Staff was courteous and professional

8/10

Excellent

23 Nov 2025

Breanna

A decent place with a good bargain!! Would stay again.

Business_and_leisure Friends

2/10

Poor

21 Nov 2025

Patrick

Disgusting! The rooms, hallways, everything smelled so bad as soon as we walked in. There are stains all over everything!!! Had to ask for clean linens for all the beds. So disgusted.

Business Family_with_children

8/10

Excellent

20 Nov 2025

Debbie

We got the run around referencing the airport shuttle . Called the hotel multiple times and was told the shuttle makes rounds to just wait . We waited over 45 minutes , called hotel and finally a person said he would text the number to the shuttle company we needed to schedule the pick up . Needless to say he texted the wrong number and no one ever answered the phone , after multiple calls and no one answering the phone we ended up contacting a uber
Pick us up .

Leisure Friends

2/10

Poor

14 Nov 2025

mike

Probably the worst hotel in Knoxville

Will never stay here again

10/10

Exceptional

12 Nov 2025

william

Comfy room, great staff and nice little breakfast :D wrestled with the waffle maker for a moment as id never used one before, but worked it out in the end and enjoyed my short stay, thankyou

Leisure Self

6/10

Pleasant

10 Nov 2025

Cynthia

Bathrooms a little tired

4/10

Poor

02 Nov 2025

Mike

Room smelled like dirty mop water or a flooded home with mildew and mold. In major need of renovation as well. Definitely not a $300/night establishment.

Leisure Family

8/10

Excellent

01 Nov 2025

Brenda

Ok

Leisure Family

8/10

Excellent

27 Oct 2025

Todd

Good room layout, great airport shuttle.

2/10

Poor

22 Oct 2025

Frances

Our room was cancelled without warning when they claimed they called us asking for a new credit card to pre authorize the room 24 hrs in advance and no one ever called.

10/10

Exceptional

19 Oct 2025

Charles

Helpful staff.

Leisure Self

8/10

Excellent

19 Oct 2025

Shane

Yes

Leisure Friends

2/10

Poor

10 Oct 2025

Michael

New management just took over a week or two ago and this place needs it. The carpets on the third floor look like somebody left a mud trail down the middle and dropped the rest of the mud in front of the elevator. The second floor isn't much better. I wasn't able to turn off the shower in the morning in the first room I was in, but they were kind enough to move me to a new room.

The people at the front counter are wearing hoodies and skull caps and barely can be understood. The carpets behind the counter look like the result of a flood. Not sure how long ago it was, but it looks like it's been there a while. The breakfast is bare minimum and I mean less than you would find over at a Holiday inn Express or La Quinta next door, etc. I put the oatmeal out they were too lazy to do it themselves. There were problems on the elevators, the washer and dryer were out of service in the laundry facilities - even though I was told they were okay when I called ahead for my 2 week stay. The little guest trays that hold small soap and shampoo samples in the bathrooms were absolutely filthy - and they never got cleaned while I was here.

They changed their service policies in the middle of my stay where they were not servicing the room on a daily basis. You have to call for a daily turnover. Nobody let us know. The next several days, service was requested, but they never cleaned the room or changed the towels. Talked to management but nothing got done.

Business Self

8/10

Excellent

10 Oct 2025

Coleen

Our one night stay was good. Its an older hotel but our room was large and comfortable.

Leisure Family

6/10

Pleasant

01 Oct 2025

Michael

The room was nice but with dirty floors. All of the employees we interacted with spoke English as a second language and were difficult to communicate with. They often made jokes and laughed at guest in their native language.

Leisure Family

8/10

Excellent

19 Sep 2025

Barry

Good Value

Leisure Family

10/10

Exceptional

19 Sep 2025

Cynthia

The hotel is old and it shows in in the bathroom

The bathroom needed some repairs and the room had a funky smell

Friends_and_family Family

10/10

Exceptional

08 Sep 2025

Robin

Family friendly staff was really nice the whole area was clean

Leisure Self

2/10

Poor

05 Sep 2025

James

Fine

Business_and_leisure Self

10/10

Exceptional

24 Aug 2025

Sendy

Staff was always friendly

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Mechelli

Clean

8/10

Excellent

16 Aug 2025

Teina

Convenient to airport

Leisure Family_with_children

6/10

Pleasant

30 Jul 2025

PAMELA

Property gives the appearance of having seen better days. Shabby carpet in the corridors, shower faucet didn't work and we had to be moved to another room. Beds were fine, no problems. Breakfast was O.K., except the sausages appeared uncooked (Brown & Serve, unbrowned) and the scambled eggs were overcooked. Another guest had to report that the waffle batter was \"like water\". There at least was an attendant on hand, who I'm sure was doing her best, but clearly didn't know anything about preparing food. Biggest disappointment was that the indoor pool was closed. Had looked forward to that.

Leisure Family

6/10

Pleasant

20 Jul 2025

Glenda

Pool out of service and the room wasn't clean. We open the sofa bed and was crumbs in the mattress plus I have to go to the lobby for the sheets and blanket and the guy there with the pants very low.
cleanliness no good at room or hotel.
Is good because is close to the airport.

Leisure Family_with_children

4/10

Poor

14 Jul 2025

Greg

Upon arrival to the room it had a musty smell. The bedding was stained. The ceiling in the room had been repaired due to a water leak at some point, it wasn't properly repaired and just thrown together. The pool had a closed sign and wasnt available for use.

Leisure Family_with_children

4/10

Poor

12 Jul 2025

MAX

The staff members were very friendly at the hotel which is the only reason I gave the facility more than one star.
The room itself was in terrible condition. The most alarming part of the stay was the blood splatter on the bathroom wall. The bathroom door was very torn up on the inside, it was all quite disturbing. The in-room sprinkler in case of a fire was completely rusted over, I doubt it actually worked.
The hotel shuttle was not running, forcing me to use taxi service to get to the airport. And lastly the pool was closed.
Overall this hotel stay was rather horrible, I will never stay here again and I would advise others to find an alternative.

Leisure Family_with_children

10/10

Exceptional

12 Jul 2025

Jeremy B

Transportation

10/10

Exceptional

25 Jun 2025

Nelson

I read all the reviews after booking.
I almost canceled but decided to rough it out.
Boy!! Nothing could be farther from the truth.
The staff was friendly, the room was impeccable, bathroom was clean and sheets were clean.
Breakfas area clean and good food.
I don't know if I was even at the right Hotel.
Seriously nothing to complain about.

Leisure Self

8/10

Excellent

24 Jun 2025

Robin

Friendly and a good breakfast. Room was a bit noisy A/C and mini frig.

Leisure Family

10/10

Exceptional

23 Jun 2025

Woodrow

Front desk staff were so nice and friendly!

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Gilberto

Everything was good

Business Friends

8/10

Excellent

23 Jun 2025

Verified traveler

Off of a split highway

Bad location if trying to cross highway

Friends_and_family Family

6/10

Pleasant

23 Jun 2025

bill

Poor customer service

The female clerk that checked us in was beyond enormously, rude and disrespectful. She did not want to let me check in because my name is William on my drivers license, but the reservation was under Bill and she argued with me for 15 minutes saying that it was not the same person or the same name. She asked me if I was stupid for not understanding her. I had her call her supervisor and he cleared it. The hotel itself was very clean, very spacious and very quiet, but she is a very bad fixture of that hotel the next day she continued to give me dirty looks And shrug her shoulders

Partner

2/10

Poor

23 Jun 2025

Donna

The evening young man was outstanding.
The morning staff not so great

Leisure Family_with_children

8/10

Excellent

21 Jun 2025

Amy

Hotel was fine. A/c would not stay on nor blow cold air even after calling the front desk. They did come up...hit the continuous button...and that made the fan come on but not the cold air a/c. Hallways were also overly warm.

Business

10/10

Exceptional

20 Jun 2025

Alyda

Clean, easy check in, well mannered staff.

Leisure

2/10

Poor

19 Jun 2025

Lisa

Dirty , damp , huge spider in room , didn’t look like it was cleaned . Was in the hot tub and ants all around . Pool area did not look inviting, chipped paint . Didn’t even stay one night , ended up in another hotel near by

6/10

Pleasant

08 Jun 2025

Rebecca

The dripping tub in the bathroom was really wasteful.

Leisure Self

6/10

Pleasant

05 Jun 2025

Jacqueline

Rooms were a little dirty. Bathrooms need a huge deep clean. Other than that, the stay was great. The pool was enjoyable for my kids. Friendly and helpful staff. Even with the bathrooms being a little dirty, I would definitely stay here again.

Leisure Family_with_children

2/10

Poor

25 May 2025

Chelsea

Not clean or well maintained

Leisure Family_with_children

2/10

Poor

23 May 2025

Shannon

This hotel was filthy. The hot tub is a joke. You can sit waist deep. I checked out early because I simply could not spend more than one night.

10/10

Exceptional

23 May 2025

Mike

EVERYTHING WAS PERFECTLY PREPARED ABOVE WHAT i EXPECTED!!

Business Self

2/10

Poor

18 May 2025

Brandi

This place needs a visit from health department. We had to be moved room 1' because literally was mold on the bed. Room 2' had to be moved because they gave us keys to a room already occupied. The 2nd set of rooms were not much better. Very dated, musty and damp.. humid at the same time. Mold on curtains in both rooms. Hallway ceiling tiles covered in mold. Stair wells dirty, stuff all over the floors. Mold everywhere. Black mold to be exact. Staff more concerned with personal calls while \"helping \" you check in. The free breakfast is nasty. Not sure what \"eggs\" they serve.. toaster only does one side of bread and takes about 4 min to make. Sausage isnt even cooked to look done. Butter is basically frozen. But at least the yogurt was in date and good.
If we had a back up available we would have just ate the $1000.00 we paid for 2 rooms for 2 nights and went elsewhere. Being military, all 4 of us couldn't imagine how it could possibly be worse than anything we slept in before. Beds are not clean.. floors nasty. Pretty sure we are all sick now....Staff rude.... we felt so gross when we left, as soon as we got home we all showered and washed anything that had been in those rooms. I brought my pillow from home to use. As ive had issues with my neck since Iraq...after we seen the rooms I didnt even bring it out of my vehicle. If your reading this... AVOID THIS PLACE AT ALL COSTS.

Business Family

8/10

Excellent

18 May 2025

Denise

Nice hotel for price

2/10

Poor

16 May 2025

bill

Terrible

There was blood stains on the sheets for pull out couch. Washer and dryer were broke needed that as we were traveling. Front desk clerk had a personality of a gnat! We were there for 15 minutes wouldn’t give us a refund never offered another room. We packed up and stayed next door at another hotel

Partner

8/10

Excellent

13 May 2025

Tristan

Not horrible

It was ok. The pool area is beat up. But the room as decent.

Business

10/10

Exceptional

05 May 2025

Mayank

Perfect location if flying from Knoxville airport. Clean rooms, decent breakfast.

Leisure Family

8/10

Excellent

03 May 2025

Sharon

Nice

Leisure Family

10/10

Exceptional

01 May 2025

Christopher

Total dump.

This is probably one of the dirtiest and smelliest hotels I’ve ever stayed in. The entire hotel had a very strong aroma of coconut oil. It was so mad that I was brewing coffee at 11pm and then smashing up the coffee grounds in a plastic bag in an attempt to make the room smell better.
The comforter and the cover that was thrown on top of the comforter, looked like they had not been washed, so I had to rip them off the bed and just sleep with a sheet. The AC unit was a window unit and kicked on and off randomly, not by the thermostat setting. The window was unlocked and when I went to raise it to air out the room, the window started to fall out, so I shut it and eventually managed to get it up lock. All they had for breakfast were runny scrambled eggs and some odd looking white colored sausage links mixed together in the same pan. Needless to say, I decided to pass on breakfast and just grab a coffee. There was no shampoo in the bathroom or shower, just two types of conditioner and body lotion. If I had not been desperate for a hotel room for the night, I would have requested a refund and walked out.

Business

4/10

Poor

30 Apr 2025

David

Staff cleaned room and two days in a row locked us out. Bathtub is a major slip hazard. Needs a coating or bath mat. Asked for a mat and got nothing. Breakfast was adequate. WiFi was okay. Checkin was smooth.

Leisure Family

4/10

Poor

28 Apr 2025

Shane

2 lights with no light bulb. Toilet ran all night long. Leak on side of bath tube.

Business Self

8/10

Excellent

27 Apr 2025

Bruce

Staff were all awesome! They were friendly and helpful. The pool and hot tub were not maintained— algae were growing in both.

Leisure Friends

8/10

Excellent

27 Apr 2025

Eileen

Bathtub was dirty and a used bar of soap was left in there

Leisure Family

2/10

Poor

25 Apr 2025

DEIRDRE

Went to check in and was told the manager had canceled my reservation. Would have been nice if they were any type of human and gave me a call, or email...stupid MFer's!

Leisure Friends

10/10

Exceptional

24 Apr 2025

Randy

Great location

6/10

Pleasant

24 Apr 2025

Ashley

Not so greag

The room was pretty dirty. Mold spots on ceiling in several places. Couch was stained. Several surfaces were dirty as well. Curtains were stained.

4/10

Poor

21 Apr 2025

Maureen

Our first room had brown spots on a counter that were still wet, dirty tub, and floor around the toilet was spotted and not clean. We were moved to a second room that was marginally better, but the two rooms that we saw were not too great. Tub tile was moldy or mildewy. The pool was cloudy. The AC unit cooled the room but didn't seem to remove the humidity. Location very convenient to airport and free airport shuttle nice. Our flight was too early so we didn't get to try their breakfast. I would stay somewhere else if I was in the area again.

Leisure Partner

6/10

Pleasant

21 Apr 2025

Hattie

Rooms were older condition. Chose it for the pool and jacuzzi but did not use either because they looked like they needed to be cleaned.

Friends_and_family Family