Shelburne Hotel

United States , Long Beach - WA
SEAVIEW, 4415 Pacific Way
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100 reviews shown

10/10

Exceptional

09 Jun 2026

Abraham

This is a nice hotel. When getting 2 beds the rooms are more spacious. Very easy access to everything I wanted to do. We walked a lot but we also took the subway and the bus.

Family

4/10

Poor

08 Jun 2026

Dinara

Very old hotel, due for renovation or at least furniture upgrade. Bathroom is very old, cabinets are all scratched. All chairs in the lobby and overall very used feel.
Service was good but for this price, I would not recommend.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Damian

The rooftop bar was quite nice

Family

8/10

Excellent

06 Jun 2026

Thomas

Nicely sized room, well cleaned and maintained, few amenities, but a good casual restaurant bar attached. Wi-Fi was erratic,

Partner

10/10

Exceptional

05 Jun 2026

Kevin

This is a great hotel to stay in when visiting NYC. Great staff, good location, and friendly guests. Always a pleasure to stay.

Self

10/10

Exceptional

05 Jun 2026

Peter

Last minute booking of the 2-bedroom suite with terrace, turned out to be an excellent and spacious accommodation with terrific staff. The included breakfasts were robust and helped make the booking a better value. You can’t beat the views from the room’s terrace. This worked out really well for our family to explore Manhattan from the Grand Central station area.

4/10

Poor

05 Jun 2026

Keith

We booked a suite for two adults and an infant while attending a family wedding and specifically inquired about early check-in the day before our arrival. We explained that transportation for the wedding ceremony was scheduled for 4 PM, making early access to the room important so we could get ready.

The bride and groom had been told that accommodations would be made for guests needing a place to prepare and that we would be prioritized for early check-in. When I called the hotel the day before, I was informed that our room had been vacant the previous night and that early check in was likely available, but I was advised to call again the following morning to confirm.

As instructed, I called the morning of our arrival and was told that early check-in was available. I was offered a 1 PM check in time. Due to traffic, we arrived closer to 230 PM, but upon arrival we were told that the room was not ready. Staff acknowledged the notes in our reservation confirming the approved early check-in, yet the room was still unavailable.

We were told the room was being prepared and that we would receive a text message once it was ready. Unfortunately, we did not receive that notification until 4 PM, after the hotel’s standard 4 PM check in time. I was not able to access the room until approximately 4 PM, which caused me to miss the wedding ceremony entirely.

For anyone planning a family gathering or reserving a hotel block for a special event, this is something to consider.

Family_with_children

10/10

Exceptional

02 Jun 2026

WIKTOR

Excellent location in midtown in order to travel north or south of the manhattan. The rooms were large and comfortable, but the lighting in the room was very dim. We sent a note to the manager but there was no response.
The only thing that was not good was charging the resort fee which was about $50 a day for amenities that most people in the hotel do not use.
Restaurant off the lobby for breakfast and dinner was convenient and the staff were very attentive. However the breakfast was expensive ( $14- $18 for omelette / eggs or yogurt ) and it had a limited menu. We ended up going to various places on Madison which was half the price - eg. Pret n manger.
We would stay again.

Partner

10/10

Exceptional

31 May 2026

Judy

Very friendly front desk staff made a great first impression. The room was clean and spacious

Partner

10/10

Exceptional

30 May 2026

Ariana

Staff was really nice. Rooms were spacier that what you're used to in Manhattan. We were not facing the street so it was really quiet, except when people were talking in the hallway (you can hear everything through the door). Furnitures could be updated. Bed was really comfy though.

Partner

10/10

Exceptional

29 May 2026

Juan D.

We have chosen the Shelborne Sonesta for 15+ years, back when it was the Affinia and the Rare bar was a popular hangout! We did not make it to the rooftop this year, but the reopening and expansion was very nice the last time we visited. Some of the rooms are a little dated, but the location in midtown/Murray Hill and the welcoming staff, makes this an easy choice for return trips. See you next year!

Partner

10/10

Exceptional

28 May 2026

lynne

Loved large rooms with great views and nice beds … the staff was helpful and so friendly we loved the rooftop bar . It was stunning !
Such a great hotel and a nice lobby too ! So great and great location! Will stay again for sure !

Partner

6/10

Pleasant

28 May 2026

Francesca

Standard NY hotel. Not the best, not the worst. Very convenient location and had a room late at night when we had missed our flight to train connection.

Family

10/10

Exceptional

25 May 2026

Casey

Great stay

Friends

8/10

Excellent

25 May 2026

Syda

Staff was very friendly & attentive. This hotel suited us just fine for our short trip visiting a nearby friend. Rooms were clean & bathroom very spacious. Beds were comfy. Bottom (2nd) floor was a bit noisy from street noise as expected (cars honking, ambulances) but nothing good earplugs can't help. 3 adult women shared this room just fine. No bells & whistles but no complaints as well.

Family

10/10

Exceptional

25 May 2026

jennifer l

Great quiet location. Larger hotel for Manhattan. Clean and lots of stuff around the area

Friends

10/10

Exceptional

25 May 2026

Scott

This is a great hotel. The location is perfect. Very close to Grand Central Station and public transportation. It is clean and well maintained. The rooms are a nice size for NYC.

Partner

10/10

Exceptional

24 May 2026

Kathy

We especially loved the outside seating at the attached restaurant

Friends_and_family Family

10/10

Exceptional

24 May 2026

Alan

We had a very enjoyable 9 night stay here. The staff were both friendly and efficient and the room we had was as advertised, perfectly presented and cleaned every day to a high standard with in room coffee fully replenished.
The hotel has a rooftop bar/restaurant and I would recommend trying it out as the views and atmosphere were terrific.
Best of all is the hotel location in Murray Hill which is a quiet neighbourhood but with interesting bars and diners within a few minutes walk (try The Junction Bar and the Murray Hill Diner). It's an easy 6/7 minute walk to Grand Central Station with its excellent transport options including trains to JFK with one change at Jamaica.
All in all, I would thoroughly recommend this hotel and we will definitely be back!

Partner

4/10

Poor

22 May 2026

Elizabeth

I was very disappointed because of many things specially about the conditions of the bedrooms. I had a PH terrace 2 bedroom and not even had cute tips or cottons, the sofa and chairs were dirty and very old, even the housekeeper told us to get out of the room so she can clean it. She even said doesn’t understand why people go to NYC to sleep!!! Horrible experience at the restaurant and room service!!

10/10

Exceptional

21 May 2026

Woosung

Family

6/10

Pleasant

19 May 2026

Ronn Andrei

The staff, Kevin Buestan, is the rudest and condescending front desk person I’ve ever met in New York. We travel to NY on a regular basis and stayed at different hotels. We chose Shelbourne Sonesta this time because the room floor plans are big compare to other new hotels. I won’t be coming back to this hotel and WILL NOT recommend because of how Kevin treated us. We booked 3 rooms for 6 nights, so it wasn’t cheap. But we didn’t get the standard treatment with courtesy. The lady manager was nice but the staff especially Kevin were not.

Family

6/10

Pleasant

18 May 2026

Matthew

The room needs some TLC to fix some worn areas of the room. I did the upgrade to a balcony room and while it is more space it is right below the restaurant/bar so if you are a light sleeper, this is not the ideal room for you. The balcony itself is nice but does not have privacy as your neighbor can hear and see you on the balcony.

Location wise it is in an ideal spot close to Grand Central and anywhere on the east side you need to be in.

Self

8/10

Excellent

18 May 2026

Ping

The property is well-maintained and clean . The stuff is friendly. It is close to grand central and restaurants. So it is relatively convenient to get to places and enjoy foods. It’s somewhat noisy at night. There are two elevators in the building. Sometimes one has to wait for a while to use the elevators. In general I am happy with my stay :)

Family

10/10

Exceptional

17 May 2026

David

Good location, room sizes, amenities, and price.

Self

8/10

Excellent

15 May 2026

Mary

Nice room for the three of us, two queen beds, clean and comfortable, good restaurant and good scene at rooftop bar, helpful staff, good Location walking distance to everything in midtown, Times Swusre, Grand central, etc. only negative is room rates are high.

8/10

Excellent

15 May 2026

James

An older hotel, with more spacious than average rooms. Nicely refreshed in recents years. Excellent location.

Self

2/10

Poor

15 May 2026

Melissa

Bugs. Cold and no heat avail

Self

10/10

Exceptional

14 May 2026

Peter

Clean rooms, very comfortable bed. Great location

Self

10/10

Exceptional

14 May 2026

Jeakeitha

Everything was great from checking in and check out. The room was very clean and just about an eight minute walk to Times Square. I like that it had an attached restaurant which we did get a chance to have a late lunch the food was great !

Partner

10/10

Exceptional

13 May 2026

Jean

Great stay

Family

10/10

Exceptional

12 May 2026

Alexis

By far the best stay at this hidden gem. The staff were beyond accommodating and made me feel safe and welcome while I was there. I will be staying here ever time I come back to NYC.

Self

10/10

Exceptional

11 May 2026

Greg

Spacious suites!

8/10

Excellent

10 May 2026

Ronald

I appreciated the friendly staff and location of the hotel. Our specific room had some odor that we suspected came from the vents or outside the window.

Partner

10/10

Exceptional

10 May 2026

Jean-Charles

The best is the vintage green rooftop. Great hotel

Partner

6/10

Pleasant

09 May 2026

Nicoletta

Hotel is def in need of some renovations. It’s very dated. The rooms were semi clean although I don’t know if the bed sheets were switched during my stay? Very spacious rooms though, I was impressed. Temperature in the room was perfect (never had to fiddle with it) which is usually a struggle for me as I run cold.
The staff was AMAZING though. Very friendly, welcoming, and ready to help at any minute. That def made up for the dated look of the hotel.

Self

10/10

Exceptional

08 May 2026

Jennifer

Great central location that is easy to get around to many areas of the city. Staff and rooms were helpful, polite and well maintained.

Family_with_children

10/10

Exceptional

08 May 2026

Lise

O did mot

10/10

Exceptional

07 May 2026

Jason R.

This was definitely one of the better hotels in which I’ve stayed in NYC. Large rooms, friendly staff, respectful guests and the rooftop is fantastic.

Business Partner

10/10

Exceptional

06 May 2026

Arlenys

It’s ok

10/10

Exceptional

05 May 2026

Catherine

We had the best weekend at the Shelburne Sonesta. We were celebrating a big birthday and the staff treated us so well and made it a very special occasion. We will definitely stay here again!!

Friends_and_family Family

10/10

Exceptional

05 May 2026

Suyi

Location is great close by subway station. Room is clean. Friendly staff.

Family

10/10

Exceptional

30 Apr 2026

Christine

One night stay. Was nice room comfy bed. Beautiful bathroom. They held our luggage after we checked out so we could enjoy the St Patricks Day parade. Great trip

Partner

10/10

Exceptional

29 Apr 2026

Alexis

Clean room, clean property. The thermostat didn’t work great but it didn’t bother me enough to mention, I just opened the window.

Self

10/10

Exceptional

29 Apr 2026

Prachi Arunkumar

Overall clean and helpful staff

Family_with_children

10/10

Exceptional

29 Apr 2026

Adelina

Great location. Comfortable stay. Friendly staff.

Friends

6/10

Pleasant

29 Apr 2026

SCOTT

The lobby and room are really tired/faded, the hotel is overdue for renovation. Bed was good and room large.

Self

8/10

Excellent

27 Apr 2026

Hector

All good

10/10

Exceptional

27 Apr 2026

Wanchee

I got a queen size regular room on the 4th floor. It was of a good size although the bathroom was on the small side. Not much of a view overlooking air conditioning and heating equipment but it was very quiet. Everything was very clean and well maintained. The staff is helpful and friendly. Really liked the restaurant attached to the hotel because the food was good and staff was friendly. I will stay here again.

Self

8/10

Excellent

25 Apr 2026

Jennifer

Clean and quiet room. Comfy bed. Bathroom was very tiny. Staff was nice.

Self

10/10

Exceptional

25 Apr 2026

daphna

Friendly service, clean, great location

Friends

6/10

Pleasant

25 Apr 2026

Anthony

Decent one night stay.

Partner

10/10

Exceptional

25 Apr 2026

Eric

Great location, larger than average rooms, wonderful rooftop bar

10/10

Exceptional

19 Apr 2026

James

Great

6/10

Pleasant

18 Apr 2026

Yauheni

Just fine.

8/10

Excellent

16 Apr 2026

Veronica

The rooms
On the street are a bit loud. Cannot sleep in for sure. Otherwise great

Business

8/10

Excellent

14 Apr 2026

Kristen

Stayed with our pup. Rooftop dining was perfection!

Pet

10/10

Exceptional

14 Apr 2026

Gisele

Wonderful place to stay with a family

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Violeta

All good

Family_with_children

8/10

Excellent

10 Apr 2026

Anat

It was a good choice, good neighborhood. Staff was nice and helpful, rooms are big for Manhattan. Water were not hot and we switched rooms. Some flies from the pipes.

Family_with_children

10/10

Exceptional

10 Apr 2026

Nancy

Great

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Marti

Was in for two days for quick shoulder surgery. The staff from the front desk to the restaurants were amazing! Made the experience less stressful.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Erin Carter

Clean! Very friendly staff!

Partner

10/10

Exceptional

04 Apr 2026

Leslie

Great service!

Partner

10/10

Exceptional

01 Apr 2026

Monolina

Clean, comfortable and surprisingly large room in a NYC hotel. We loved our stay.

Partner

10/10

Exceptional

31 Mar 2026

Hilary

Hotel was clean overall. Could use some updating with in room furniture and furnishings. Overall the location was great for our family trip.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

Doreen

Staff was spectacular! Luis at the front desk as well as the Manager were so friendly and helpful. Our room exceeded our expectations. Very spacious, clean and comfy beds. 100 stars.

Friends_and_family Friends

10/10

Exceptional

30 Mar 2026

Judi Anderson

We thoroughly enjoyed our stay at the Shelburne Sonesta hotel in Murray Hill, NYC. The staff was incredibly helpful and friendly. We made liberal use of the restaurant off the ground floor (the food and service were excellent), had brunch at the rooftop restaurant (lovely views), and were conveniently located to sites and transportation. Our room (a standard queen, accessible) was very comfortable. We're looking forward to returning.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Yvette

Pros: Nice hotel and the room was sizable for NY which is one of the reasons we picked this hotel.

Cons: gnat like flies, mostly in the bathroom but a few in the room area. No killing them off, because more just show up. The hotel says they are working on the problem. Hopefully will be fixed soon

10/10

Exceptional

29 Mar 2026

FRIDA J

The hotel was very clean and quiet, and its location was excellent. The front desk provided outstanding service. The food at the restaurant was delicious; however, the staff had a poor attitude, with the exception of the manager.

Family

10/10

Exceptional

29 Mar 2026

ROMINA

The room was extremely comfortable and quiet as it faced the interior. I wish that we had a room with a view, but then it probably would not have been as quiet. The hotel is perfectly located and easily accessible. The breakfast downstairs was delicious and the upstairs bar was a nightly treat!

Friends

10/10

Exceptional

28 Mar 2026

Andre

Great!

10/10

Exceptional

27 Mar 2026

Frida Nohemi

Super friendly staff, walkable and great food on site

8/10

Excellent

27 Mar 2026

Lee

rooftop restaurant well worth the visit!

Friends_and_family Family

2/10

Poor

25 Mar 2026

Joshua

Did not like the surprise facility fee gross practice on a guest. And the temperature of the room was a nightmare no way to cool the room at all only heat and took nearly 12 hours to even reach a suitable temperature. Was set to 80 degrees when frist entered I set it 68, it got to 74 by 2am. I did eventually sleep but very little. And then the gym next to the room had very loud people at 6am till I left.

8/10

Excellent

24 Mar 2026

Ligia

We booked the hotel for a 7 day visit. The location was amazing, especially if your trip is focused on midtown: we walked to Times Square, Bryant Park, Grand Central, Empire State... lots and lots of food options nearby and an amazing bodega right around the corner and a cozy and delicious little cafe.
Shout out to reception desk who were amazing all the time there, the doorman (he rocks), and housekeeping. Everyone was cordial, including the waiters at Take Care restaurant.
The room was ample of the 3 of us so we were grateful for that (that was one of the reasons that sold us the hotel) and there were plenty of space for our clothes and luggage.
It was also quiet: we requested a quiet room and they gave us one in the corner of the 5th floor. Amazing. It had a view to Lexington street and even so we heard nothing but the occasional door slam (nothing that bothered us) and sometimes a car below, but it was really really quiet!)
Our reservation let us choose 2 items every day from their selection, which we liked (apple juice, water bottle, chips, gatorade, etc). We were able to refill our water bottles in the fitness room every day.
The restaurant in site, Take Care, is nice and the waiter was amazing, but the pancakes were not tasty

10/10

Exceptional

23 Mar 2026

Byeong Hak

Staff are the best

10/10

Exceptional

23 Mar 2026

Michelle

Room was clean and pretty updated. The front desk staff was very friendly and helpful.

Self

8/10

Excellent

23 Mar 2026

Mary Ann

Great location. Very helpful staff at reception desk and overall.

8/10

Excellent

22 Mar 2026

Lillian-Han

The room is spacious compared to other hotel in the areas. However, it was little far from the subway and Koreatown.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Natasha

Room was freezing- patio door broken- in penthouse suite. I do not recommend this hotel.

Family_with_children

10/10

Exceptional

21 Mar 2026

Lola Cecilia

Excellent service

10/10

Exceptional

20 Mar 2026

jose

Cleam room, good service and nice area

Partner

10/10

Exceptional

19 Mar 2026

Nicole

The staff was very accommodating and helpful. They were also very pleasant.

The room was clean and large

Family_with_children

10/10

Exceptional

19 Mar 2026

Kevin

Great location. Rooftop bar was a fun place to hang out after work.

Self

8/10

Excellent

17 Mar 2026

karen

Was initially put in the room that shared a wall with the gym. 202. No one should be given that room. My daughter and I were there in ny to attend an early morning doctor appt at NYU. We were woken up at 10:30 by banging coming from the gym. I called and they moved us to a quieter location but we lost some sleep since we had to repack and move and get resettled for our early morning. That room should not be given out to guests ever.

Family

10/10

Exceptional

15 Mar 2026

Zacchaeus

Clean room and staff were really nice and friendly

8/10

Excellent

12 Mar 2026

Jeffrey

Staff very accommodating.

10/10

Exceptional

09 Mar 2026

Margo

I have now stayed two times at th

10/10

Exceptional

05 Mar 2026

Joanna

We found the location to be very convenient for our needs. There are restaurants nearby, we could walk to a Broadway show, Rockefeller Center, the Empire State Building and other NYC highlights. The staff is friendly and helpful and the restaurant attached to the hotel is pleasant with good food. The Shelburne Sonesta is a great find.

Partner

10/10

Exceptional

03 Mar 2026

SEBASTIEN

Staff are very aware that everything is going well. Restaurant of the hotel is really nice! 👌

Friends_and_family Family

10/10

Exceptional

02 Mar 2026

Roxane

Everything was amazing! Luis & David were true gentlemen !

Friends

8/10

Excellent

02 Mar 2026

James

Excellent

Partner

8/10

Excellent

01 Mar 2026

Terrance

Rooms were clean staff very friendly and respectful

Partner

10/10

Exceptional

28 Feb 2026

Carmela

Lovely stay . Clean room . Very quiet ! Would recommend !

Partner

10/10

Exceptional

25 Feb 2026

Maria

Staff was great and room was very clean.
Valet parking was a big plus and very efficient and convenient.

Partner

10/10

Exceptional

24 Feb 2026

Michelle

Excellent staff and overall a great stay

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

Scott M

awesome experience from welcoming to checkout!

10/10

Exceptional

23 Feb 2026

Lisa

Typical New York rooms are so small, our room at the Shelburne was far from small, great size for myself and my 2 teenagers. Every member of reception staff and concierge were super friendly but professional and when we needed some bedding it was delivered without delay… location also amazing, a quick walk to Grand Central which linked to wherever needed. Would most certainly stay here again, highly recommended..

Family_with_children

10/10

Exceptional

23 Feb 2026

Melita

Extra special service, friendly staff.

Self