Name: Hotel Las Quenas
Address: 1265 Calle Los Angeles, Cusco, 8001, PE

6/10

Pleasant

27 Jun 2024

Verified traveler

Shower not hot, need very long time to heat up but few minutes later it became cold water.

Self

6/10

Pleasant

26 Jun 2024

Verified traveler

Shower not hot, took long time to heat up

Self

8/10

Excellent

25 Dec 2023

Natesan

Nice

Leisure

6/10

Pleasant

01 Sep 2022

jeffrey

Quiet but far

Very quiet which was good for sleeping but further away from everything so not alot of restaurants around. Also unless your fluent in spanish not easy for english speakers.

Self

8/10

Excellent

28 Feb 2020

Luis

Very nice hotel and services for the crew it was so nice

Leisure Self

10/10

Exceptional

25 Feb 2020

kim

one of my best stays in Peru so far

I’m a solo traveler. The service is awesome. They tried hard to satisfied what you need and helped you from the bottom of the hearts. I felt like it was home when I came back from the town near Machu Picchu. I would say that’s one of the best hotels I had stayed so far in Peru. One disadvantage of it is the location, a bit far from the main plaza, however taxi is cheaper here, so it would bother much if the service is good.

Self

6/10

Pleasant

11 Jan 2020

Verified traveler

Budget hotel in Cusco

Really a budget option with basic facilities. Friendly stuff, rather clean room. It requires a taxi to get to the city center. Location is really sad but safe. Breakfast is available and it looks ok, but it made me sick every time I had it.

Self

8/10

Excellent

06 Jan 2020

Michelle

Good Hotel Close to Cusco Historic District

Las Quenas is a great hotel a bit off the beaten track in a less touristy area of Cusco, but still within easy walking distance of the Plaza de Armas and other attractions. The road outside of the hotel is currently being renovated but it wasn’t too tough to navigate.

Partner

8/10

Excellent

03 Jan 2020

Verified traveler

Good deal

Good breakfast, great staff, excellent shower. Hotel is 15 minutes walking from plaza de armas. The street it is on and the surrounding streets are under construction currently (january 2020). The hotel will call a taxi for you if needed, and proximity to a main avenue makes getting to the bus train or airport easy

Self

4/10

Poor

19 Oct 2019

Verified traveler

We were not lucky with room allocation and this is what we're reviewing. We've got ground floor room just behind reception. No windows outside. We were separated from the hall way by a thin glass. Same glass separated us from another room. Whatever we did in the bathroom could be heard in whole breakfast and reception area. Hope they enjoyed it. Whoever switched on the light in the corridor at 2 am would wake us up. The same with the noise: we were a part of every conversation in the corridor. It may be a nice place to stay but not in our room. Worst hotel we've used in Latin America so far. Our advise is to avoid it

Leisure Family

10/10

Exceptional

24 Sep 2019

Sarah

Great value, convenient location, would recommend

My husband and I had a wonderful stay here. Great service, clean room, strong showerhead pressure, convenient location, tasty breakfast with cooked-to-order eggs. The breakfast area and reception area were also very clean. One of the receptionists, Mirian, was super helpful and went above and beyond to help us make multiple phone calls over a couple days to our taxi driver so he could return a hoodie which we accidentally left in the trunk!

Partner

8/10

Excellent

19 Sep 2019

Shaun

My initial impression wasn’t that good since the first thing I saw was the dig up road outside the hotel. However once I got into the hotel it wasn

Self

10/10

Exceptional

18 Aug 2019

Darrell

Best deal for the price.

This is a great hotel for the price. It is away from the touristy spots but that's just a quick 7 sol taxi ride to the plaza de armas. The hotel itself is fantastic. The hotel employees are very helpful and tend to your every need. Their free breakfast is delicious. Now for the room itself, it's fairly small and the bed takes up much of the room, but it is clean. There is no heating and air conditioning, but there is a small plug in heater in the room and we used it at night to help warm the room up. The front desk called taxi's for us and even had a taxi ready for us on the morning of our departure to the airport. All you need to do is let them know what time you want to leave by. All in all, a great hotel to stay at and I would definitely recommend this hotel.

Partner

10/10

Exceptional

15 Aug 2019

Verified traveler

The hotel staff was such a pleasure. The front desk clerk recommended one of the best restaurants for dinner...thank you! Taxi transportation to and from was happily organized for us. Great breakfast options and really clean hotel. Wish we had stayed longer.

Leisure Friends

8/10

Excellent

10 Aug 2019

Verified traveler

Nice little room in cusco

Wonderful customer service from all the front desk and kitchen staff. Room was a bit tight for the 4 of us who were staying in a 2 double bed room.

Family

10/10

Exceptional

09 Aug 2019

Samantha

Great find!!

Such a great find! The front desk was run by Luis on our arrival, and he was amazing!! His recommendations were spot on, and made our stay that much more comfortable. I regretted only staying one night!

Family

8/10

Excellent

01 Aug 2019

Leigh W

Decent Option Between Pricey and Hostel

The rooms are very nice, the beds relaxing (though a little hard for my preference), and the showers extremely spacious with deliciously warm water. This last part was most important to me when my husband and I returned from our Ancascocha Trail trek to Machu Picchu. Though the front desk employees struggle a bit with English, they were more than helpful and tried their best to understand our needs and requests. The location is also decent, though there are not too many places to eat nearby (unless you are craving local pollo with a variety of fried starches). It takes about 15 minutes to walk to downtown Cusco. You do have to travel through some very pungent (and sometimes dirty-looking) marketplaces on your way to downtown. We were fine with this, but some days the smell could be a little overwhelming. If you are struggling with altitude sickness, this can definitely exacerbate the problem. The breakfast selection was also decent--buffet-style with eggs to order. If you are looking for something between insanely-priced downtown Cusco hotels and cheap and smelly hostels, Hotel Las Quenas might be a good choice for you.
By the way, in the description of this hotel a winery is mentioned. However, there is no winery on site (from what I could see) and the front desk had no clue what I was talking about when I asked.

Partner

10/10

Exceptional

26 Jul 2019

Verified traveler

Great place to stay. Wherever you go in Cusco there is dirt and these guys work real hard at keeping their place really clean. Everyone was super helpful, respectful and kind. Rooms are tight but clean and cozy. We had one cold night but the area heater helped a lot. Rooms, beds, linens felt brand new. Place was very clean. My only complaint: they need a soap/shampu tray in the shower (we used the window) and more hangers in the bathroom for hand towels and towels. Hotel knows and will recommend good guides and taxi services. Hotel laundry service is too expensive (9soles/kg), there is a cheaper place around the block for half the price. Cheap eateries, atm, fruit shops nearby. San Pedro market 3 blocks away for souvenirs and eateries.

Leisure Family_with_children

8/10

Excellent

26 Jul 2019

Verified traveler

The hotel itself is very good but the location is not ideal.

10/10

Exceptional

20 Jul 2019

Verified traveler

The room was very clean. I arrived at the hotel at 6 am and even though the check in time was 12 noon, I received a room until mine was available. I very much appreciated the generosity of the hotel.

Leisure Self

8/10

Excellent

16 Jul 2019

Verified traveler

The best part l was the customer service . They were all the time taking care of our group with all our needs .

Leisure Family

4/10

Poor

10 Jul 2019

Matthew

Tiny room with something gooey on the comforter

We looked at the ratings before booking and think there is a discrepancy...although the staff was nice we left after one night (we booked a three night stay). There was something gooey on the comforter, as well as some dirt. The \"family\" room was so narrow two people couldn't pass between the beds and the wall without one person having to jump on the bed. The bathroom was so small it was difficult to have two people in at the same time.

Family

6/10

Pleasant

05 Jul 2019

Verified traveler

Reception staff need to strengthen English language skills to better assist with travel recommendations and requests such as taxi etc.

Partner

8/10

Excellent

01 Jul 2019

Verified traveler

Great service from staff. The rooms a bit confined, and lack some basics like well place sockets to charge electronic devices.

Leisure Family

10/10

Exceptional

01 Jul 2019

Verified traveler

Great customer service! Check in was easy and the staff was super nice!

Leisure Friends

10/10

Exceptional

30 Jun 2019

Hunter

The continental breakfast was great - they cooked fresh eggs for you per-order for free. The front desk is also great in helping you get a taxi to anywhere you might need to go and help get you a good price for the ride (as with taxis anywhere internationally, they will try to charge tourists much higher rates). Though the street the hotel is located on is quite dilapidated and the sign indicating the hotel isn't overtly obvious, it is safe, clean, and nice inside.

Leisure Partner

10/10

Exceptional

28 Jun 2019

Verified traveler

Very helpful the front desk is open 24 hours and are willing to assist with any in-house needs and transportation with trusted taxi services

Leisure Partner

8/10

Excellent

26 Jun 2019

Verified traveler

Staff was very accommodating and helpful. The breakfast was both wonderful and plentiful. They were very helpful with the challenge of the street construction around them. Our bed had lovely rose heart on it when we checked in. And the bed was VERY comfortable. The WIFI is a bit challenging as it is slow but I think it is just part of being in a large city in Peru.

We had a sewer smell in our room although the toilet flushed normally and when we returned to the hotel one day, our room had been left unlocked after being refreshed. All our belongings were fine though and we had a computer in the room. Thanks for a wonderful place to rest in Cusco.

Leisure Family

2/10

Poor

05 Jun 2019

Tak Chi

Not as service oriented as previous travelers seem to have found the hotel to be...I originally booked two nights, called the hotel to cancel the first night because I didn't need it anymore, and they confirmed. Upon check-in, they merely mentioned the receptionist had \"no authority\" to cancel, and demanded I pay the two nights. Communicating with the manager was no help as he refused to take responsibility for his employee's mistake. My room also pathetically did not have full walls; there were windows that connected to the outside stairwell/lobby, and the noise was very pervasive. The only redeeming part was the employee Luis' service.

10/10

Exceptional

25 May 2019

Xuelin

Best deal

8/10

Excellent

28 Apr 2019

Verified traveler

It was clean and the breakfast was out early for those leaving on excursions.

Leisure Family

10/10

Exceptional

03 Jan 2019

Kevin

Excellent Hotel Slightly Off the Beaten Path

This was my favorite hotel in all of Peru. It's facilities are very new and modern and all of the staff are wonderful. We booked this hotel the night before because we learned that our flight to La Paz had been cancelled, but they easily accommodated us. Because of vacancies, they were able to give us 2 separate rooms instead of the triple twin room we had originally booked. The rooms were actually well designed with power sockets on both sides of the bed and very comfortable beds as well as a desk and super modern bathroom. In addition, their hot water was wonderful. The wifi works well in the lounge; however, in my room it was slightly hit or miss since my room was on the edge of the hotel. The only thing I wish they would improve would be the breakfast. The other guesthouses in Peru I had stayed at had better breakfasts, but that is about it. The location of the hotel was initially hard to find because they were doing construction of the roads, but it should be done by the time you read this review. Finally, this hotel is located in an actual neighborhood in Cusco, so you'll be able to witness how Peruvians actually live on the walk to and from the Old Cusco Historical Center through their markets. I would highly recommend this hotel to anyone visiting Cusco as I don't think any other hotel is a better value for your money.

Family

10/10

Exceptional

19 Dec 2018

Kim

Clean hotel. Short walk into the city center. The owner Dan was extremely friendly and went out of his way to make sure we enjoyed our stay. He gave us some great restaurant recommendations and made taxi arrangements to the airport.

Leisure Friends

10/10

Exceptional

15 Dec 2018

Dot

Geat place to stay when in Cusco. The facilities are outstanding, good breakfast and the staff was super helpful.

10/10

Exceptional

28 Oct 2018

Verified traveler

Wonderful hotel in Cusco

We were warmly greeted when we arrived and check in was easy. The hotel is a short 15-20 minute walk to the main square in Cusco, or a $1-2USD uber/cab ride. It's in a less touristy part of town which I really appreciated and it made the walk to the square more colorful. The hotel Manager, Dan, was EXTREMELY helpful. He sat with us for about 15 minutes to go over a map of Cusco and took the time to give us tips and insights about the town. The rooms were nice and clean and the hotel breakfast was delicious. I would love to stay here again, everything was fantastic.

Friends

10/10

Exceptional

07 Aug 2018

Verified traveler

Value for money hotel with amazing staff!

I stayed in hotel Las Quenas in July 2018 for 4 nights as a solo traveller. The hotel is new and clean and the price is very reasonable for what you get. They allow early check in if the room is available.

The staff/ owner were very nice and helpful. Dan the manager spent time with me (and all the other new guests) giving information about Cusco and Peru in general. This helped a lot in my travel plans as its my first time in South America. There is a also 24hr reception that could call taxi for you which is very handy for early morning tours.

I am happy i stayed with them and would not hesitate to be back. Thanks a lot!

10/10

Exceptional

24 Sep 2024

THIAGO MARCOS

Ótimo custo/benefício

Quarto novo, limpo e silencioso. Funcionários muito atenciosos. O hotel não está no centro histórico, porém, fica muito próximo, 15 a 20 minutos caminhando da plaza de armas.

10/10

Exceptional

28 Aug 2022

FELIPE

Excelente hospedaje súper recomendado buena atención

Friends_and_family Family

10/10

Exceptional

18 Mar 2020

Laisa

Atendimento impecável

Excelente atendimento da equipe do hotel, em especial ao Luis Miguel que sempre estava a disposição para nos ajudar, atencioso e simpático. Resolveu 100% do que precisávamos. Hotel novo, um pouco afastado, com obras nas ruas próximas que atrapalharam um pouco mas quando estiverem prontas vai melhorar o acesso.

Friends_and_family Family

6/10

Pleasant

17 Mar 2020

Salvatore

Bisogna adattarsi. Comunque sia ha un personale gentilissimo ed una buona pulizia

Leisure Friends

8/10

Excellent

16 Mar 2020

Håvard

Greit hotell i Cusco

Rimelig og greit hotell med blide og serviceinnstilte medarbeidere i Cusco. Kontinental frokost. Det eneste å sette fingeren på var problem med å få fjernsynet til å virke, og at hotellet ligger litt utenfor sentrum. Ingen problem å få tak i drosje, som er greit og rimelig. Veiarbeid i gata utenfor da vi var der.

Partner

6/10

Pleasant

14 Mar 2020

Verified traveler

Muy austero, solo tiene una mesa de noche, no elevador, la zona no se siente muy segura y lejos del área turística, lo que si es que está nuevo y muy limpio, la atención del personal excelente

Leisure Partner

10/10

Exceptional

15 Feb 2020

Felipe

Necesita la habituación algún tipo de percha para colgar la ropa.

Self

10/10

Exceptional

04 Feb 2020

John

Buen servicio, lugar agradable. Recomendable y si vuelvo a visitar la ciudad volvería al mismo hotel

Leisure Partner

6/10

Pleasant

28 Jan 2020

Nataly

El hotel está bn pero la zona está fea y sucia con obras en la vía, la vía de acceso está cerrada toca caminar con maletas hasta el hotel desde la esquina.

Leisure Partner

8/10

Excellent

22 Dec 2019

Walther Rene

Un hotel muy bonito, ya q esta recién remodelado
Sin embargo esta lejos del centro a unos 7 o 10 minutos en taxi!!
Los jóvenes de la recepción muy atentos y colaborativos

Family

8/10

Excellent

03 Dec 2019

Virginie

Bonne adresse

Personnel très accueillant et attentionné, chambre spacieuse, bon emplacement et bonne qualité de services (excellente laverie, organisation de notre transfert à la gare et recherche d’un parking malgré notre arrivée tardive, ...).

Partner

10/10

Exceptional

30 Oct 2019

marcelo

Excelente atención

Excelente!. El hotel y la amabilidad de las personas que trabajan allí es increíble. Nos hicieron sentir de lo mejor en todo momento.

Partner

8/10

Excellent

04 Oct 2019

Giuseppe

Visita Cusco

Ben posizionato ma in area in corso di ristrutturazione, privo di ascensore, personale attento e premuroso, colazione più che sufficiente

Friends

8/10

Excellent

26 Sep 2019

chen

Excelente y recomendado!

Todo lo del hotel puntuación completa! Muy amables, servicio de guarda equipaje, desayuno rico y variado. A 20 min caminando a la plaza pero tiene servicios de taxi accesibles. El único pero fue que estaban reparando la calle de afuera y los vehículos no llegaban hasta fuera del hotel, pero era un factor externo.

Family