Suburban Studios Kansas City Airport North

2/10

Poor

19 Apr 2026

Douglas A

This is an old, out dated hotel. It is understaffed and in poor condition.i waited 15 minutes for check-in because the front desk lady was folding laundry. The elevator didn't work. The tv didn't work. The hair dyer didnt work. The room phone wasn't connected. Hallways hadn't been vacuumed. Very dirty place.

Family

2/10

Poor

13 Apr 2026

Philip

This place should be shut down.

2/10

Poor

12 Apr 2026

Steven

This property was terrible. Staff was ok but only mildly helpful.

The hallway smells, the rooms smell, my kids said it was like the room from Diary of a Wimpy Kid (if you understand that reference). Towels were dirty, just overall bad bad bad.

Couldn’t recommend this property less. Avoid at all costs if you can.

Family_with_children

6/10

Pleasant

12 Apr 2026

MaKeshia

The floors were dirty, the tub was dirty, small hole and cracks in walls and foundation visible and big enough for a rodent to get in the room. The room I paid for was not available, parking was accessible but the elevator was out and my room was on the 3rd floor, the website offers shuttle service from airport but the hotel said they don’t. Had to find my way there after a late flight.

Self

4/10

Poor

11 Apr 2026

Cathy

Curtain falling off- tv sitting against wall vs on wall - patched wall

Family

2/10

Poor

30 Mar 2026

Brizan

Bugs crawling all over room and bed

Partner

4/10

Poor

16 Mar 2026

Wendy

The parking area was held up by 2x4. The tiles in the lobby and on our walk to our room were broken and it smelled mildewy in the room. We chose not to stay and were told we would be refunded. We were not. Not even the deposit

Friends

2/10

Poor

14 Nov 2025

John

The walls had holes and patch spots that weren't painted. The bath tub had holes and stains everywhere. The manager was rude and charged my credit card without my knowledge or permission. I could go on and on, I have a business here in town but I will not be returning there on my next trip out.

Business

8/10

Excellent

09 Nov 2025

Holly

A little outdated but clean...a little concerned about the end door being proped open to to card reader being broken

Leisure Partner

2/10

Poor

05 Nov 2025

Jared

Room smelled of mildew, stove top didn't work, bathroom door was missing the door handle, bathtub had black mold, door to the room had a broken frame you could see out to the hallway with the door shut. None of the amenities were usable everything said closed sorry for the inconvenience. Overall nasty

2/10

Poor

26 Oct 2025

Hope

No shower curtain, TV did not work, phone did not work, lamp had no bulb in it. Stepped on some kind of bug. Refrigerator was not stable and lunged when door was open. Bed only had sheet and coverlet, no blanket and temps were low. Elevator was broken. No breakfast only coffee. Will never stay there again.

Leisure Family

2/10

Poor

21 Oct 2025

Tiffany

Was not as it appeared online, not clean, not well kept, looked run down with damage to building visible and people passed out in parking lot. Did not stay and cancelled upon seeing in person.

6/10

Pleasant

19 Oct 2025

Nicholas

Didn’t match the profile pictures and room is very musty from old furniture and AC / curtains.

Leisure Self

4/10

Poor

08 Oct 2025

Larry

I have many things to say, but I will just write this, be careful about this Hotel, they will try and keep your deposit. I’m going to have to sue, to get back mine. I purchased for two days, ended up checking out early, the lady at the front desk said she would credit me, for the time I didn’t stay, I said it wasn’t an issue but she insisted, so I obliged. Come to find out it was a set up. The money she said see was crediting, another manager charged me, as well as kept my deposit!! Claims I took a towel and damaged a rug or something. I did not damage anything!! And I always check to make sure, before leaving any hotel!! This was made up to charge me and keep my deposit!! This bad and deceitful business practice will STOP!!!

2/10

Poor

30 Sep 2025

Holli

DO NOT BOOK HERE!! I travel frequently and have NEVER had to immediately check out of a room! The smell was horrendous, there was dead bugs floating in the toilet, plaster was crumbling all over the facility, and somethingthat looked like vomit on the stairs. I would not have bathed my farm animals in the bath tub. The furniture had suspicious white staines all over it. I don't believe the bedding had been changes since the last person stayed there. I didnt get any pictures because I was afraid to sit anything down in the room. There was bed bug shells and droppings on the mattress and a party going on in the parking lot that the cops showed up to as we were leaving. The staff was kind on check in and even after I immediately checked out so there was the only positive. I was 2.5 hours away from home at 10:30 PM and would have rather taken my chances sleeping in a parking lot than at this hotel. Honestly it should be shut down.

Leisure Family

4/10

Poor

24 Sep 2025

Kailie

Don’t let the pictures fool you

Friends_and_family Friends

4/10

Poor

15 Sep 2025

Pete

Well Below Average

Overall, well below average! Room Cleanliness of room was okay, bedding good. Here’s what wasn’t good: main door out of alignment and had to lift handle up to get the door to latch properly, bathroom door would only close a third of the way from full open due to rubbing floor tile. Vanity sink very slow drain. No Kleenex in room & no daily service. Ceiling had large area old water stain.

Self

6/10

Pleasant

12 Sep 2025

Michelle

Ended up not staying plans changed last minute had to attend a funeral. And was too late to cancel the hotel reservation sadly.

2/10

Poor

02 Aug 2025

Lawrence

Smelled old and like vomit. Not sure sheets were changed. Staff was 12 hours only. I left early.

2/10

Poor

27 Jul 2025

Verified traveler

Go somewhere else!

Bullet holes in the windows. Mosdt of the doors to go outside are broken. No room service. Have to bring your own trash to the dumpster. Only get 2 towls for the whole week and internet is terrible. The fridges leak and there are stains everywhere. Basically thr worst place ever to stay at.

Business

6/10

Pleasant

12 Jul 2025

Agar

The rooms smell and are abit too old

Business Self

2/10

Poor

22 Jun 2025

Lana

Very bad service and rooms were not nice. No blankets. Not worth the price.

Partner

4/10

Poor

21 Jun 2025

Michael

Not as clean as it should’ve been when arriving, room wasn't ready when we showed up. Building is dated and it shows a bit. Saw a hair or two in the bed when we arrived. We left within an hour after our arrival. Not a fan of the absence of carpet in the room either.

Frankly, the employees were pleasant to interact with but the product wasn’t the quality we thought it’d be

Leisure

2/10

Poor

09 Jun 2025

Cristina

Run down. Found a spider on my wall. Bad customer service. Would not stay here again

Business Self

2/10

Poor

30 May 2025

Marcasjha

Terrible

2/10

Poor

24 May 2025

Dennis

When we checked in, there was an unpleasant odor. We were placed on the third floor. The elevator was out of order and had been for quite some time. We get up to the room and there’s a “party” going on across the hall with loud music. We go into the room and the smoke detectors had been ripped off of the wall. At that point we decided it was unsafe to stay at the property. We got the feeling that this wasn’t a place where families stayed.

2/10

Poor

20 May 2025

Tony

This establishment was dirty and trash everywhere around the place,no breakfast and it states there is a morning breakfast. Bedding was stained yellow. Noisy people above on the next floor had to walk up and tell them to keep it down, come to find out they live there and there dog would not shut up and running around in there room. The gentlemen out front was working his ass off to make it right I applaud him for his effort. But the bullet holes and the locks drilled out on the doors were kinda sketchy to say the least

Leisure Friends

4/10

Poor

19 May 2025

Audrey

Don't waste your money!

Isn't worth the cost. Room was dirty. Sheets stained. Dingy towels. Room keys didn't work right. Bathroom door was hard to open and shut because it was scraping on the floor. There's about a 2 in gap under the door to the room so you hear everything in the halls and the light shines in bright. They only had one person at front desk who had to go look to see if rooms were ready AFTER check in time. Manager was called to come in and help help because the kid working front desk had to keep leaving the desk and run around trying to find the 4 King rooms that the group of bikers in front of us reserved over a week ago. The poor kid at the front desk did the best he could and by the time the manager showed up he fiound 3 queen and 1 king room for the guys. The guys were frustrated by that time and said whatever it's fine we're not riding 3hrs back home we're tired and there's no where else to go at this point. The Manager did NOTHING to help in ANY way. He just left. All we needed was our room keys reprogrammed so we could get back in our room. The manager didn't ask if he could help any of us waiting so we had to stand there we 2-3 other couples waiting in line for at least 20min or longer. The young man at the front desk apologized to us. He was polite. It wasn't his fault they overbooked and didn't have rooms ready. He deserved better from the manager & raise for how well he handled upset bikers on his own. Will not be staying at that place again. Not impressed at all.

Partner

2/10

Poor

18 May 2025

Jenni

RUN AWAY

Absolutely awful! When we went to check in at night they told us sorry we overbooked 20 rooms so best we can do is give you a refund. Left me and my family stranded. Heard from another hotel what they did was sell our room out from under us for more money bcuz there was absolutely no other hotel rooms anywhere in the whole KC area. The kid and yes I say kid behind the front desk said sorry first come first serve on check in. We were dumbfounded like what!?! What’s the purpose of a reservation then? He was on the phone with the manager trying to get him to talk to me but he refused. I demanded his phone number and called him and he said we’re done here and hung up on me. Watched 3 other families while we there told the same thing. When you go to look online they were still even showing they still had rooms yet were turning away. Worst part still have not got our refund yet. Will be pursuing legal action if we don’t. Oh and another customer told me they got a room but no working shower and they wouldn’t give her a refund or discount. This place needs shut down. All they are doing is scamming people out of money. Cannot believe they are part of Choice Hotels!

Friends_and_family Family

2/10

Poor

18 May 2025

Alicia

The photos for this property are so misleading. The property is old. Door knob missing for bathroom, trimming on walls falling off, bath faucet falling off, the door to room looked like it had been torn down.

Leisure Family

8/10

Excellent

22 Apr 2025

William

Good for the money. Property is a bit aged. Sheets and furniture have staining. Other guests are a bit noises. Neighbors to the rear in residential have barking dogs. Everything in room worked. It’s cheap and convenient in a low crime area. 7/10

Business Self

8/10

Excellent

14 Apr 2025

Earl

Good

2/10

Poor

07 Apr 2025

Nicole

We showed up and had a very nice guy check us in and mention that they were short staffed and he was hustling to keep up with multiple roles. He was great! However walking to our room the hallways were filthy with what looked like construction debri (paint flakes) and trash through the whole corridor. Got to our room and the door was open (creepy) and wouldn't close all the way unless forced and still didnt act like it was secured. The room was not clean and did not look like it had been vacuumed or wiped down in a minute, the sheets looked clean (didnt inspect too closely, I honestly should have) the fixtures in the bathroom while outdated (not a biggie) were falling off the walls and looked to be in bad shape. We went to leave for the evening and the side exterior door closest to our room did not close or even lock from the outside, the security measures were literally non existing. Once you got outside the door the steps down in to the lot were also non existing, the concrete step was missing and they had cinder blocks just sitting there to use to get up and down. We usually stay in this hotel once a year for a yearly get together in the next town but it had been a couple years and needless to say we will NOT be coming back.

Leisure Partner

2/10

Poor

29 Mar 2025

Todd

This place either needs upgraded or torn down.

Leisure Self

4/10

Poor

14 Mar 2025

April

Place is run down

4/10

Poor

01 Mar 2025

Christina

Had a lot of issues with checkin and reservation and staff.

2/10

Poor

20 Feb 2025

Jonathan

Unfortunately this hotel is very outdated
Bed bugs - restrooms need major upgrades

Business

2/10

Poor

03 Dec 2024

Veronica

Roaches in the fridge!!!! DO NOT stay here!!!

roach infested. If i wasn't needing a place with a late check in (2am) I would have never stayed here. The next morning I contacted the front desk informing him of our disappointment and desire to check out earlier than expected and wanted our money back for the nights we didnt stay, he (Chris) presumes to curse at me, threaten to call police (for whatever reason) and told us we needed to leave after we already explained we wanted to leave. He threatened to keep our deposit and not refund us. Then when i come to the front face to face he pretends the conversation neve happen and presumes to refund me (which I still have no received)

Friends_and_family Family

8/10

Excellent

17 Nov 2024

Cristina

Family trip.

Decent room and accommodation for a last minute visit near Weston,MO.

Friends_and_family Family

2/10

Poor

16 Nov 2024

Julie

The entire place smelled awful. There was a wad of hair in the shower drain as there was no drain guard. One of the occupants in the motel played \"music\"(mix between rap and heavy)metal until long after midnight. The ceiling had huge water stains. One of the washcloths looked and smelled like a cleaning rag. The sheets and bed cover all smelled, pillows were bad, and furniture and entry doors were damaged.

Business Self

2/10

Poor

15 Nov 2024

Kevin

Just save your money and sleep in your car.

This was by the far the WORST hotel I have ever stayed at. The room was dirty, refrigerator wasn’t plugged in and when we opened it - the smell about knocked you over. There were stink bugs everywhere, even in the bed. The floor was absolutely disgusting and falling in.
Front desk wasn’t helpful at all. Spoke with the manager Crystal about the experience, she ended up hanging up on me multiple times and telling me that because we didn’t check out within a few minutes of checking in - nothing could be done. Even though when we did try to talk to someone at the front desk that was ‘closed’ we were told we had to call the next day and speak to a manager.
Overall TERRIBLE and DISGUSTING experience.

Business

2/10

Poor

14 Nov 2024

Matthew

Never again

We found bugs dead and alive on the bed and pillows. Called front desk and told them. They said they would refund money so we could go find another hotel.

Called back days later and they are saying house keeping couldnt find any bugs.

The bathtub was not clean and it was missing paint.

Friends_and_family Family

4/10

Poor

10 Nov 2024

Mohan Krishna

Bathroom tub is not in good condition as paint was peeling off. some bugs were flying inside hotel room

Friends_and_family Family

2/10

Poor

10 Nov 2024

David

Got to the room and was told the overbooked and did not have a room available. No phone call, np email, just sorry and call orbitz for a refund.

Leisure Family

10/10

Exceptional

02 Nov 2024

Pauliza

Great stay

Business_and_leisure

2/10

Poor

03 Oct 2024

Julie

If zero was an option this place qualified. There is never anyone at the front desk. Check in was miserable, they insist on $100 incidentals hold (although there is nothing to purchase except through a vending machine) almost a week since checking out & still haven’t gotten my money back. Have called twice- no help.
The rooms: security chain broken on the main door and the adjoining room door. Chair broken for the table set. The room smelled clean, but the floors made our feet black.
The staff/owners: when I questioned the need for $100 hold since there weren’t any services to use them for I was meet with the response well you don’t have to stay here. Well ma’am I’m traveling with two small kids and we unfortunately pre-paid through Expedia or trust me we wouldn’t have stayed.
There’s a full kitchenette in the rooms and a microwave and apartment size fridge. That was nice. However no coffee maker & no staff made coffee Sunday morning. Was informed by another person staying that he called the help number and they said they weren’t on duty until after 9. So no breakfast and no coffee as advertised.
Not at all a restful night. People up all night playing loud music and walking the halls. Save yourself the headache and book elsewhere.

Business Family_with_children

4/10

Poor

30 Aug 2024

Gretchen

It’s very dark no lighting around the property. Elevator is out of service. Nice rooms and better cable than the other hotels in the area.

Business_and_leisure Self

2/10

Poor

03 Aug 2024

Brad

They overbooked for the night and i had to sleep in the vehicle

2/10

Poor

03 Aug 2024

Kenneth

Staff rarely on duty.

6/10

Pleasant

03 Aug 2024

Chris

No swimming pool even though it states there is one and no hot tub.

Business_and_leisure Family

6/10

Pleasant

02 Aug 2024

Cody

.

2/10

Poor

13 Jun 2024

Pauliza

They charged me more then online reservation

Business Family

10/10

Exceptional

01 Jun 2024

Willy

Very clean and well maintained!!
Staff on top of everything!!

Business Family

4/10

Poor

20 May 2024

William

The property is in need of remodeling. Broken, missing and poor functioning items. Tub was peeling and floor dirty.
Staff was very nice and helpful and apolajetic for the disrepair of the property. Stated it was being remodeled. But it's been being fixed up since 2021?? Stay somewhere else!!!

Leisure Family

2/10

Poor

26 Apr 2024

Verified traveler

Photos are not real

This place looks nothing like the photos. They gave me a key to a room that was already occupied. Place is a mad house

Business

2/10

Poor

25 Apr 2024

Heather

This place is awful!! Never ever stay here.
There was hair in the sheets, the water wouldn't drain in the shower, dog hair on the chair, the whole room smelled horrible.
The floor was sticky and there was weird sticky spills on the floor and on the tables etc. Linens were stained.
Just horrible. I paid $171 dollars for this and we didn't even sleep in the beds, it was too terrible.
0 out of 5 stars.

Leisure Friends

2/10

Poor

24 Apr 2024

Sandtara

Horrible

Leisure Family_with_children

2/10

Poor

05 Apr 2024

Anthony

The place was dirty and smelled like dogs. There was a dog in the next room barking. I didn't even unpack my bags. I went to the front desk gave them my cards and left.

2/10

Poor

24 Mar 2024

Cory

This hotel is very run down. Rooms are dirty, walls and ceiling are stained. No one staying at checkin counter.

Leisure Friends

6/10

Pleasant

24 Mar 2024

Jesus

Is a good place and it has a big room.

8/10

Excellent

20 Jan 2024

ernest

Great value

Leisure Self

4/10

Poor

30 Dec 2023

Johanna

The bed was comfy, but there was a blood stain on the sheets that was discovered in the morning. It could have been much cleaner overall. There was just a lot of wear and tear. We won’t be staying there again.

4/10

Poor

19 Dec 2023

Ricky

My room had lots of outside bugs in the room

Leisure Self

2/10

Poor

07 Dec 2023

Aidamir

I even have videos of the bugs and of the dirty water coming out in the bathroom

10/10

Exceptional

26 Nov 2023

Nichole

I

Business_and_leisure

2/10

Poor

04 Nov 2023

Nelson

Bed bugs in the room horrible stay

4/10

Poor

26 Oct 2023

Maryke

The hotel is clearly 2 star and no more. However, I am sure this review will not be seen by anyone. I submitted it before and am not seeing it. I had booked twice by mistake and was charged for both bookings. Not a chance I would get money back. Though only one receipt was issued. Dishonest. Management should be ashamed.

Leisure Family

6/10

Pleasant

22 Oct 2023

Cynthia

From what the website picture provides to personal shows umm a lot of difference. The towel regulation is not okay the mold ceiling is concerning within the whole room plus the whole building. The bathroom is the most concerning.

Leisure Family_with_children

2/10

Poor

13 Oct 2023

Linzy

Showed up after paying online to be told I have no room.

2/10

Poor

08 Oct 2023

Molly

This hotel is deplorable, I have never seen anything like it, it was disgusting, the room was beyond terrible, just nasty, no shower curtain or towels or soap in the bathroom, toilet barely flushed, mold in shower, no wi-fi available, couldn't get cell reception except for outside, could push the door open without the key, elevator broken, advertised indoor pool well it had no water in it, it was full of boxes and misc. Couldn't go on outside deck because it was falling apart. It was unsafe with not so respectable people hanging around, needless to say my daughter and I left shortly after arrival and went to a different hotel. The advertising is so inaccurate, it is nothing like the pictures and description, it needs to be removed from all the hotel booking sites. I will fight this for a full refund and repayment for the hotel we had to book after leaving. It was definitely unsafe for 2 women to be there. I was scared.

2/10

Poor

23 Sep 2023

Callie

We checked out immediately because the elevator didn’t work, key entry was broken and it was dirty.

Friends_and_family Family

4/10

Poor

11 Sep 2023

Travis

DONT STAY HERE

Used wash cloth in the shower and a used bar of soap, ants in the sink. NEVER STAYING HERE AGAIN! Hallways hadn’t seen a vacuum in probably a month, ice machine and elevator out of order. Terrible stay!

Business

2/10

Poor

26 Aug 2023

michael

bad night

it was terrible the staff at frint desk was disrespectful the room espically the bath tub was dirty and we did not like it

Friends_and_family Family

4/10

Poor

27 Jul 2023

Allie

The staff was nice but the hotel itself was not. There were broken windows, missing parts to the sidewalks, and our room was supplied with one towel but no comforter on the bed.

Business_and_leisure Family

8/10

Excellent

22 Jul 2023

Hope

Staff was amazing, especially Kathy. She went above and beyond to ensure I had the room I needed on ground floor. The room itself was super clean, fresh smelling and good quality! Bed comfortable, linens and pillows clean and soft. I felt safe there.

Business Self

2/10

Poor

19 Jul 2023

Nick

It was dirty and the staff were horrible.

2/10

Poor

18 Jul 2023

Carmen

Frond desk attendant busy caring for her baby, computer systems down, room assigned was already occupied, horrible pot smell, very dirty and… absolutely could not and would not stay here. I would rather sleep out in the car. Almost $140 for something I wouldn’t stay at for free.

Friends_and_family Family

2/10

Poor

17 Jul 2023

Kimberly

Yuck

I'll start from checking in it took a half hour to get checked in the king bedroom suite had three pillows on the bed of one which had blood stains on it. There was hair in the shower. They have an ice machine in the main lobby but there is no ice bucket or cups in your room. The room was booked for two people but there was one set of towels. We tried multiple times to call the front desk but to no avail we could get no morning wake up call or even an answer at the desk for that matter at every hour of the night we tried to call. We were woke up at 5:00 in the morning by dogs barking in the hallway. They have a breakfast room that serves no breakfast. Two of the main doors to the hotel have been shot out by BB's. It was a horrible experience and this is the kind of place that makes you feel like you should take your clothes off before you come home.

Partner

6/10

Pleasant

14 Jul 2023

Verified traveler

Unfit Room

The bathroom in room 323 is horrible. Pl us there was smell of marijuana on that floor. Also the place needs a thorough cleaning. The are filthy and needs to be vacuumed.

Friends_and_family Family

2/10

Poor

14 Jul 2023

Bradley

The sheets and pillowcases had make on them. They were not even cleaned from the previous guests. The towels int the bathrooms were also not cleaned. They simple made the bed, folded the towels and used it from the last guest. Disgusting. There was also some slime on the sink. There were several things in the room that were broken or removed from the wall and never repaired. The back door was supposed to lock but the lock was broken. We didn't even stay, we left the property and drove home late at night because we were so disgusted.

Leisure Family

2/10

Poor

14 Jul 2023

Shiela

The building and grounds have not been kept up at all. The only reason we even considered staying there was the unavailable hotels closer to the airport because of a Taylor Swift concert !

Business Partner

4/10

Poor

14 Jul 2023

ARDITH

While the staff was friendly and our beds and rooms were ok, this place needs a lot of work. Our tv and remote didn’t work, there isn’t a coffee pot or any cups nor shampoo, conditioner, hangers, limited towels, lamps don’t work, no blankets, missing a dial to control temperature and the ice machine on the second floor doesn’t work.

Leisure Partner

10/10

Exceptional

11 Jul 2023

Barbara

I couldn't be more happier with the staff!! I showed up and of course choice over booked them, so they had a room that was down for maintenance, they offered it to me, me knowing and have worked in the business and knowing what ot was like having overbooked with Taylor swift being in town i was happy with it. All thatvwas wrong was it was recently painted, refrigerator was put in backwards so u couldnt open the door and the floor was new. Gave it to me with discount. They wished everyone was as easy to work with than me and i said the same to them!!

Friends_and_family Family

2/10

Poor

10 Jul 2023

Terri

DO NOT BE DECEIVED

Would not stay again. This hotel has a rating of 7.0 and not sure how. We had a funeral unfortunately the same weekend as the Taylor Swift concert. Hotels was all booked up & the few choices we had was this one, Lawrence KS (an hour away), or pay $400-$1000/night We have stayed at a 7.0 rating hotel before and even tho it’s not our preference it wasn’t this bad. We get to check in and the lady was very nice (best thing I can say about this hotel). They had us in a King even tho we paid for a suite. She fixed that. The elevator is down and doubt they will be fixing it so be aware. We walk to our room and the halls our filthy and they smelt. We get to our room and it didn’t look too bad. We checked the bed and it was clean. We parked closer to our room 323 to bring our stuff in it and the door to the hotel has gunshot holes in it. We walked up the stairs and the window frame is broken. We should have left but no other option besides sleeping in our car. Half the lights didn’t work, bathtub is peeling, and then as soon as you turn on the water it doesn’t drain so you are taking a shower in your dirty water, no toiletries not even hand soap, no cookware, very thin and worn out towels/washcloths, Wi-Fi would never connect (used our personal hotspot) not even a coffee maker. We was going to use the sofa bed so needed a blanket and sheet. The other front desk lady brought it up and even asked if she can enter our room which we appreciated. She apologized f

Business

4/10

Poor

10 Jul 2023

Steve

Won't be back.

Only hot water in the shower. My daughter got scalded. No water pressure in the bathroom sink. The workout room, pool and breakfast area all closed. We paid full price for nothing more than a room. The people were good, but the services advertised were not there.

Friends_and_family Family

2/10

Poor

05 Jul 2023

scott

This was the dirtiest most disgusting place I’ve ever stayed at. Smelt like dog urine and smoke. Hair up and down all the hallways and stairwells. Shower had so much paint peeling it couldn’t drain. One sheet on the bed with no blanket. Staff had no idea how to provide a blanket. Staff had a baby on site while checking in. Took 45 minutes to get that done. Do yourself a favor and stay away from this place.

Leisure Partner

2/10

Poor

03 Jul 2023

William

The only good thing I can say about this place was the people who checked me in. The first room I went to was not cleaned at all. The second room was I thought clean but the first bed I pull back the comforter and it was full of hair. The second bed was clean( I think). When I went to shower in the morning the bathtub hadn’t been cleaned, so I washed it out and jumped in. When I finished I noticed that their were no towels. So I dried myself of with a tee shirt of mine. I booked this location because it had a 7 star review well let me tell you that’s a lie. The only reason I spent the night was because of my exhaustion from driving all day. Avoid avoid avoid!

Leisure Family

4/10

Poor

01 Jul 2023

LeDonna

I booked this hotel because of the breakfast and shuttle service, neither of which they provided.

8/10

Excellent

28 Jun 2023

Brook

I liked everything about it except the Wi-Fi didn’t work and I didn’t have signal in or around the building

Leisure Family_with_children

4/10

Poor

22 Jun 2023

Mike

Well below standards

4/10

Poor

19 Jun 2023

Verified traveler

Dont go by pictures.

Front desk looked very nice. However, room was not. Shower had stuck on dirt. Only two towels for 4 people in room. Very dinky pillows. They were accommodating on keeping the same room for the next day. Went to get towels only got two. One bed only had one blanket. When asked for another blanket, we were given a sheet. The checkin lady was very nice.

Friends_and_family Friends

4/10

Poor

12 Jun 2023

Verified traveler

Disappointing visit overall!

We arrived to the room and were overwhelmed by the smell of smoke. The room was mostly clean but there were not enough towels or washcloths in the bathroom. I also had to ask for toilet paper. The next morning we realized one of the beds did not even have a comforter on it, just a thin decorative liner. Not comfortable at all! Very disappointed with this hotel stay.

Friends_and_family Family

4/10

Poor

01 Jun 2023

Joey

Our first room we went to was not cleaned/prepped for us so we went and received a second room. The second room was prepared and the beds were made but it was filthy. There were hairballs on the ground and we found one in the bed, the beds were COVERED in what looked like dog hair, the TV box was dangling under the TV, the mirrors were dirty, and there was PUBIC HAIR IN THE BATHTUB. We also found two spiders in the bathroom which was displeasing. We were very upset especially since we have two children. We did not even think about taking showers because of how unsanitary it was.

Leisure Family_with_children

2/10

Poor

29 May 2023

Marianne

It was like the cleaning person did the bare minimum. The bed was clean and made but, there was only 1 washcloth, toilet paper was empty, Kleenex empty. Tub was peeling and floor dirty. Advertised breakfast , pool and hot-tub but all were under construction. When I pay for hotel I consider that breakfast is included bit, it was not.

4/10

Poor

24 May 2023

Emily

Horrible smell. Completely mediocre. Gym that was advertised was unusable.

Leisure Family_with_children

2/10

Poor

23 May 2023

Marc L

Staff propped open security card doors outside. Nothing was cleaned. Internet was effectively off (0.2Mb on 3 tests over three days). Curtains were not hung on rods. AC was broken. No screens in windows. Worst experience in a Choice Hotels property ever.

Business_and_leisure Self

2/10

Poor

21 May 2023

Paulette

The floors were dirty. The elevator was broken so being a Senior citizen I had to climb 3 flights of stairs. There was no doap and bathtub was in terrible condition.

Business Self

2/10

Poor

19 May 2023

Kara

Wellll.... i checked in around 10 pm after a 2 hour drive. Asked about the shuttle service and was told i would get information and never got any. I even walked to the front desk and pushed the bell but after 2-3 mins i decided not to worry about it. I had a very early flight so i woke up at 330 am to take a shower... which did NOT work. The shower function didnt work at all... it would have had been a bath and i didnt have that much time. Its fine, whatever... tried to check out and tell the front desk but no one ever came out after ringing the bell a few times at 4:15 am... there was even another peraon sitting there watching tv... just waiting for someone. No one came... i had to leave so i left the keys on the counter. When i got to the Kansas city airport i realized when i checked in with my military ID... i never got it back from the employee. May have been my fault... but why couldnt they kindly just bring it to my room when it was found? Not a great start to a travel day! :(

Leisure Self

10/10

Exceptional

09 May 2023

kelly

The staff was excellent and accommodating to my special needs. The hotel is beautiful in it's own right it just needs some TLC which is slowly happening

Business_and_leisure Partner

6/10

Pleasant

07 May 2023

Travis

So so

First room I got the TV didn’t work and the door would not lock, got another room where all that worked but the refrigerator still had someone else’s food left in it and pea ants( not a lot) where on the counter and floor. The (security) doors wouldn’t let me in half the time, so I would have to go to the main lobby to get in

Business