Name: Best Western Plus Kansas City Airport-Kci East
Address: 11130 N Ambassador Drive, Kansas City, 64153, US

6/10

Pleasant

16 Jul 2026

Katelyn

Front desk staff was helpful and easy to work with minus language barrier. The room was okay. Not somewhere I would want to spend an extended amount of time. Floors were vacuumed and clean. Flooring felt slanted in some spots. The bed is very hard. Amenity electronics worked well. Bathroom was questionable. No hand soap was available to wash hands. Toilet seat had a hair on the seat when we first arrived. No additional toilet paper available. A partial roll of toilet paper was left. Bathtub looked dirty. We did like that family size bottles of body wash, shampoo, and conditioner were available in the shower. We didn’t get to try the breakfast. Parking is a little cramped. Overall, 3.5/5. The place offered the needs we needed for just a couple hours of rest needed.

Partner

6/10

Pleasant

13 Jul 2026

VILMA

Clean room

Partner

2/10

Poor

13 Jul 2026

Peggy

Worst Hotel Experience I've Ever Had

We stayed here the night before a World Cup match, paying $250/night, and it was by far the worst hotel experience of my life.

The room itself was in terrible condition: a broken chair, visible mold/mildew in the shower, and towels that were stained and full of holes.

The service was even worse. Getting the shuttle from the airport required calling ahead, and the front desk staff gave unclear instructions and then made us wait 20 minutes outside once we arrived. At check-in, the same receptionist spoke so quietly she was hard to understand, and didn't know basic things like where the laundry room was, constantly having to call someone else for answers.

The next day we ran out of body wash mid-shower and called the front desk for a refill. Instead of sending someone, the receptionist told us to track down housekeeping ourselves. They weren't on our floor, so I had to go downstairs half-showered to find some.

It got worse. The hotel doesn't service rooms unless requested, but this isn't explained anywhere. When we asked for towels, we were again told to find housekeeping ourselves. We called back and waited over 30 minutes with no towels delivered. My husband finally went down to the front desk and was handed only two towels, both stained and full of holes.

For $250 a night, this level of disrepair and disorganization is unacceptable. I've stayed at hotels under $100/night with far better conditions and service. Avoid this hotel!!!

Partner

10/10

Exceptional

12 Jul 2026

Omar Negron

Mejorar la limpieza debajo de las camas! Gracias!!!

Self

8/10

Excellent

08 Jul 2026

Darrow

Staff was very helpful and extremely friendly. Bathroom had an odd stain on the wall. Room was clean and comfortable.

Family

10/10

Exceptional

07 Jul 2026

D

helpful courteous staff

10/10

Exceptional

05 Jul 2026

Paulo

Nice stuff and very clean place

Family_with_children

10/10

Exceptional

26 Jun 2026

Mary

Front desk staff member was very helpful, check-in was quick, check-out was quick. There was no one waiting when I checked out so I asked if he would print driving instructions for me which he did. He also set up my phone for me to do driving directions. 5 stars for the front desk staff.
Breakfast was OK, not great. The generic hotel breakfast. 2 stars for the breakfast.
Room was clean, not special, probably a 3 star rating for the room.
There seemed to be plenty of parking the night I was there.

Self

10/10

Exceptional

23 Jun 2026

Tatiana

Everything went great

Partner

8/10

Excellent

22 Jun 2026

Ashley

Shuttle was nice

10/10

Exceptional

22 Jun 2026

JOSE

Everything in general was excellent the best experience 👌 👏 I am very recommend easy and also in the center 😀 nice MR VRAJ excellent nice person very helpful 😀 👍

Family

6/10

Pleasant

22 Jun 2026

Patricia

Great room as long as it was on the back side of the building. Really cold on the front side as you could feel the cold air coming in around the air conditioner and window. Had to move rooms, as the bed was close to the window and the heat wouldn't work.

Business

10/10

Exceptional

20 Jun 2026

Renee

My flight didn’t arrive until after midnight, and I didn’t find out until I was standing out on the curb at the airport shuttle pickup that the shuttle only runs until 11:00pm. So, I had to call for a Lyft, wait an additional 20 minutes, and pay for a ride to the hotel, not arriving there until 1:30am. Thankfully, the bed and pillows were comfortable when I got there and I was able to sleep a couple of hours before I had to be up and going again.

Partner

6/10

Pleasant

16 Jun 2026

Tammy

Would have been (ok) just for one night, but our room smelled like dirty dog.

Pet

10/10

Exceptional

16 Jun 2026

Deborah

The room was nice, clean, the bed comfortable and enough pillows. The breakfast was good and plenty of variety. The room is very close to the Airport and the car rentals. Enjoyed our stay.

Partner

6/10

Pleasant

15 Jun 2026

Karen

The room was okay. Carpet was dirty, but visually the rest of the room looked okay. The bathroom sink was plugged and barely drained. We were there for 3 nights and were told they only clean the room and refresh the towels every 3 days. Not a horrible stay, just okay. I guess you get what you pay for!

Partner

4/10

Poor

15 Jun 2026

Stephanie

I had to ask for a new room because of mold around the door frame, they brought a worker to my room and they tried to tell me it was just the color of the walls…it was 100% not the color of the walls. I told
Them I wasn’t comfortable and asked for a new room which they gave me. We had tornado sirens and weather and they did not offer any safe space or even talk to all of us that came down to the lobby to be safe. The whole hotel smelled, hallways and rooms. Beds were hard, blankets were thin and rough. I wouldn’t stay here again if I didn’t have to.

Friends

10/10

Exceptional

15 Jun 2026

Melissa

Very convenient for being close to the airport. And very nice property.

Self

10/10

Exceptional

14 Jun 2026

Joey

Great as always

Partner

10/10

Exceptional

12 Jun 2026

Sal

Everything great..

8/10

Excellent

11 Jun 2026

Randall

It was fine. Comfortable, clean, nothing more
to say.

4/10

Poor

11 Jun 2026

Michael

I was disappointed with my stay at this Best Western Plus. The hotel felt somewhat dingy and not as clean or well-maintained as I expected. One of the biggest issues was a very strong curry-like odor throughout the property, including the hallways and common areas. The smell was noticeable during my entire stay and made the environment less comfortable.
It also gave the impression that someone may have been living on the premises, which contributed to an overall feeling that the hotel was not being managed as professionally as it should be. While the staff was courteous, the condition and atmosphere of the hotel did not meet my expectations for a Best Western Plus.

Self

4/10

Poor

10 Jun 2026

Jennifer

Room had mold on ceiling. No arguments to move into different room but that room the tv didn’t work.

Self

8/10

Excellent

09 Jun 2026

Elizabeth

Friendly and helpful during check in

Family_with_children

10/10

Exceptional

08 Jun 2026

Debbie

Clean and comfortable

Friends

6/10

Pleasant

07 Jun 2026

Chauntelle

Very convenient to the airport. The hotel was muggy inside and beds were uncomfortable. But it worked

Family

4/10

Poor

07 Jun 2026

Carol

Stay here three times a year to visit my family. They are friendly, offer shuttle service to airport and even pick me up once I drop off my rental car. This last visit the gym AC didn’t work and seems like no one had checked it as they weren’t aware when I let them know. My TV didn’t work in the room and the ceiling in the bathroom looked l in e there had been a leak above with my places showing cracked and plaster missing. The service and staff are friendly they need to keep it maintained as it is a good place to stay when traveling in.

Self

8/10

Excellent

06 Jun 2026

Linda

The room was clean but very musty smelling, the only real issue we had was the smoke detector was gone and wires were hanging down! We also had a difficult time with the tv. There was no menu or guide that worked on tv so when it finally started to work we had to push the channel button to find a station! Every hotel usually has a channel menu or a flier with the channels on it not this one!!!! Also there was a side bar the kept popping up with commercials during a show or movie but not during the regular commercials VERY MUCH ANNOYING!!!!!!!!! Won’t make another reservation here….

Family

10/10

Exceptional

06 Jun 2026

Paul R

The airport shuttle was convenient. Be sure to call the front desk when you arrive at the airport. Dial 0 when you get the message. The staff are very kind and helpful.

Self

10/10

Exceptional

05 Jun 2026

Michael

The room was clean and spacious. Un fortunately we had to leave before the breakfast hours.
Since it is basically an airport hotel. A few prewrapped pastries in the breakfast area would be helpful.

Partner

8/10

Excellent

05 Jun 2026

Jeffrey

We ended up skipping this property and drove directly to Kansas City International in the early morning.

Partner

6/10

Pleasant

03 Jun 2026

Michael

Breakfast was good

2/10

Poor

02 Jun 2026

Jennifer

The airport shuttle hours are not posted on the web site, when we got to the airport we had to get a Lyft. Entire hotel smelled like Indian food. Found bugs in the bed.

Partner

8/10

Excellent

31 May 2026

Jodee

Hotel needs an upgrade but its an OK place to stay for airport travel. I don’t know that I would’ve stayed there as a single woman. There is a shuttle and the charge is $7/day to leave car.
We flew too early to get breakfast.

Family

2/10

Poor

31 May 2026

Emilie

Called 4 times for airport shuttle to hotel. Waited 50 minutes.

Self

6/10

Pleasant

30 May 2026

Phillip

They didn’t clean my room between days

Self

6/10

Pleasant

29 May 2026

Tim

I was disappointed that I couldn’t get in touch with the hotel when I flew into the airport. There was no way of contacting the hotel as the Hotel.com site dors not provide a phone number. I was given a ride by a driver from Hilton Hotel. She was very nice and dropped me right in front of the doors at Best Western

Self

8/10

Excellent

29 May 2026

George

Parking was very easy.

6/10

Pleasant

29 May 2026

James

The cleanliness and upkeep were only okay. However, the staff, location, and environment around the hotel was great. The breakfast was also very good. It was a very quiet place to stay.

Partner

6/10

Pleasant

28 May 2026

Kristie

This property is a bit outdated. The room was cleanish...but when things are older clean doesn't improve the anesthetic. There aren't any restaurants in the area expect the hotel next door.

8/10

Excellent

27 May 2026

Corey

Good stay

Self

10/10

Exceptional

25 May 2026

Molly

Great stay near the airport with a convenient shuttle

Partner

6/10

Pleasant

25 May 2026

Joanne

Unfortunately there was no coffee. It was a very average stay

Friends_and_family Family

4/10

Poor

25 May 2026

Elisa

This property was really well maintained. Do not sleep here if you are particular about your bed. The beds are horrible, hard, and hard uncomfortable. They feel like an RV mattress.

6/10

Pleasant

25 May 2026

Rachel

parking

Family

10/10

Exceptional

24 May 2026

Mayra Marlene

The room was clean the staff was very nice, the breakfast was delicious the only one is the expresso machine doesn’t work all the time, for the rest was the best

Friends

10/10

Exceptional

23 May 2026

Qualea

Clean room
Friendly staff
Breakfast
Parking
Will definitely book again

Partner

6/10

Pleasant

22 May 2026

Melissa

The hotel smelled horrible and the carpet was extremely dirty. The bathroom wall outlet didn’t work. The breakfast was decent.

Pet

8/10

Excellent

21 May 2026

Rachel

Staff very friendly. Older hotel. Our room could have used some dusting. Breakfast was good, variety of choices. Would recommend again.

Pet

10/10

Exceptional

21 May 2026

Andrew

The staff is very helpful. Rooms are in great condition and very nice. Good value. Convenient to the airport and they provide a complimentary shuttle that seems to run all the time which is really nice.

Self

10/10

Exceptional

21 May 2026

Theresa

The airport shuttle service was very helpful, they followed me to return my car the night before my flight and then took me at 3:45 am to the airport.

Self

4/10

Poor

19 May 2026

Brad

The room had a strange smell and there were grains of cooked rice on the couch. The mattress was so hard I barely slept at all.

Self

8/10

Excellent

19 May 2026

Mike

Good beds and room was nice. Our only knocks: bathroom floor was dirty and the sink had water pressure that was a little more than a drip. Stayed there before and probably will again as I think it was the exception rather than the norm. Don’t book using Expedia, not just here, I mean ever.

8/10

Excellent

18 May 2026

Catheryne

Older hotel but clean room and comfortable bed.

Partner

10/10

Exceptional

17 May 2026

Solomon

The breakfast was great and the room was clean.

Self

6/10

Pleasant

17 May 2026

Anita

The bed was extremely uncomfortable. So hard- I never slept a wink! Won’t stsy at this location again.

Partner

10/10

Exceptional

15 May 2026

Jim or Lenise

Beds were very comfortable. Everything was great!

Partner

10/10

Exceptional

13 May 2026

Rhonda

The staff is incredibly kind and helpful!! We took the shuttle to the airport, everything went smoothly!

Friends

10/10

Exceptional

12 May 2026

Valerie

Breakfast was mixed. The hot items (biscuit, eggs, etc.) were subpar, but the fresh-made waffle was great, and my husband said the muffins were some of the best he's ever had.

Partner

10/10

Exceptional

10 May 2026

Debbie

Clean , and best breakfast we have eaten at a motel for sure.
Staff was so sweet and very attentive to out needs. Will 100% use them again .

6/10

Pleasant

08 May 2026

Tammy

Only 1 ice machine worked, entire building smelled like curry

Self

10/10

Exceptional

07 May 2026

Ung

Clean, spacious room. Helpful staff, ok continental breakfast.

Partner

10/10

Exceptional

06 May 2026

Jennifer

S

8/10

Excellent

05 May 2026

Mayra

Overall the stay

10/10

Exceptional

03 May 2026

Francelia

I think only expand the lobby area and the menú in the breakfast

Business Family_with_children

6/10

Pleasant

03 May 2026

Victoria

The airport shuttle was helpful.

10/10

Exceptional

30 Apr 2026

Margaret

Ice machines could use update but the staff was wonderful!! Breakfast was delicious and the room was exactly what we needed!

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

Gary

The airport shuttle was very helpful. Staff was very pleasant. Our bed needed a new mattress.

Family

8/10

Excellent

25 Apr 2026

Staci

Breakfast was fresh. Check in was speedy

6/10

Pleasant

23 Apr 2026

Shannon

They need yo update the rooms. Beds were old and very hard. Bath tub faucet leaked. TV is old in the took Needs updated. Just over all not bad just need a new look and fresh paint everywhere. Pool was out of service. Don’t really know what was up with that.

Friends

6/10

Pleasant

22 Apr 2026

Darron

Hotel seemed busy, frequent used by guests travelling to/from airport. Easy access to the airport and parking and shuttle avaialble at a daily rate. Overall good but could tell the hotel has a hard life and lacks a little TLC compared to other BWplus hotels

Partner

8/10

Excellent

21 Apr 2026

Gary

Breakfast was standard and the AC was dated and slow, but it did the job.

Family

10/10

Exceptional

20 Apr 2026

shari

staff @ check in & shuttle driver in AM were very friendly, hotel very clean. bed was super comfortable. a great stay

4/10

Poor

20 Apr 2026

Danielle

The hotel is old, my room was dirty. The furniture is old with stains. I had a broken chair in my room, also there was a strong curry smell in the hallways, the curry smell is masked with scented cleaner but it's still comes through. The towels are very thin as well. The website advertise a bar but there's no bar anymore. I will never stay here again. However the staff was very nice.

Self

10/10

Exceptional

15 Apr 2026

Joyce

The staff was so helpful. The room was comfortable and clean and the breakfast was great.

Self

10/10

Exceptional

15 Apr 2026

jennyfer

The AC was rattly and the room was clean but a little shabby. It was nice to have a microwave and coffee maker in the room. There was no hair dryer.

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

Erin

Close to the airport, easy shuttle ride.

Family_with_children

10/10

Exceptional

13 Apr 2026

bonnie

Room was clean , bed comfy , breakfast was good .. the room window had thin glass cause it seemed like I could here outside like the window was open ..budget friendly .. I would stay again

10/10

Exceptional

13 Apr 2026

christopher

My only problems pet charge not mentioned untill check in extra 55 dollars for 2 night stay

Friends_and_family Family

6/10

Pleasant

10 Apr 2026

MAHADEVAN

Nice Staff with Airport shuttle option.

2/10

Poor

09 Apr 2026

Darlene

Quick check in but charged $20 extra to check in early. USB ports didn't work. Toilets are child height. Couldn't plug in curling iron into bathroom outlet. Bathroom outlet needed to be finished, needed finishing paint. Don't think I'll stay here again. Shuttle driver was excellent.

Self

4/10

Poor

09 Apr 2026

Kathleen

The lobby had a strange, funky smell the moment we walked in, which didn’t give us much confidence about the stay ahead.
Our room was clean, but the bedding was extremely uncomfortable. The sheets felt like plastic — every time you moved, they crinkled loudly. It made it difficult to relax or get any real rest.
The ice machine also wasn’t working and had no ice available, which was frustrating after a long day of travel.
Overall, while the room itself was tidy, the comfort and basic amenities just weren’t there. I wouldn’t choose to stay at this location again.

Family

10/10

Exceptional

07 Apr 2026

Calvin

Clean, close to the airport

8/10

Excellent

05 Apr 2026

Michael J

Property was suitable and met my needs.

Self

8/10

Excellent

29 Mar 2026

Heather

Great location if you don’t mind the road noise. Decent hotel, clean and comfy room and pretty nice breakfast. I wish there was yogurt or fruit. Nice coffee/espresso machine. No TV guide or dog bags. Overall a good place to stay for one night with our dog.

Pet

10/10

Exceptional

29 Mar 2026

Keith

Clean, nice staff and close to the airport.

Self

8/10

Excellent

28 Mar 2026

Joe

Great location very convenient for flights

Family_with_children

8/10

Excellent

26 Mar 2026

Kayleigh

They have an airport shuttle and that wasn’t advertised!

Partner

6/10

Pleasant

25 Mar 2026

Greg

Issue was I was flying out in early the morning and the fire alarm kept beeping. When they came to fix it they couldn't. So, they just removed it. Got little sleep. Positive, the staff was very great at getting me to the airport early in the AM.

Business

4/10

Poor

24 Mar 2026

rod

Not what i thought

Business Self

6/10

Pleasant

24 Mar 2026

rod

Beds were old i thought only 1 ice machine.did not follow my instructions that great .staff was real nice and friendly

Self

10/10

Exceptional

23 Mar 2026

Balaji

Good breakfast menu and clean rooms.

Family_with_children

8/10

Excellent

22 Mar 2026

Brian

Rodge

6/10

Pleasant

21 Mar 2026

Rea

1st room didn't have a working tv or phone. Dirty sock under the chair, some garment behind dresser and broken bed frame so the lady moved us to a new room. This room and mens undergarment under the chair and a polo hanging in the closet so obviously they don't move items to clean thoroughly.

All other aspects was clean but there were no beddings provided for the sofa

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Jim

Close to the KC MCI airport and the KC Expo center. Staff was friendly. The free breakfast was adequate.

Self

10/10

Exceptional

17 Mar 2026

Travis

We stayed before flying out for a trip. The room was clean. The beds comfortable and the staff was pleasant! We love the option to keep our vehicle there and be shuttled to the airport

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Wendy

Very close to the airport!

Family_with_children

6/10

Pleasant

16 Mar 2026

Kayla

I only needed a place to stay for the night and it was in a nice location and budget friendly! Airport shuttle service was very convenient and they allowed parking for $7 a night. I’ll be staying again when I need to fly out of KS!

Self

8/10

Excellent

16 Mar 2026

Matthew

It was decent, no frills but met our need.

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Linda

We stayed here one night when bad weather caused a flight cancellation. The airport shuttle didn't work for us in either direction. We waited 25 min for pickup in 15 deg weather and never saw the shuttle. I tried to call the front desk twice but couldn't get to speak to a person. The automated message said the shuttle was running. We eventually took the Hilton's shuttle and walked over from the Hilton to the Best Western. The next morning we tried to get the shuttle back to the airport but we're turned away because we didn't make a reservation (it was full). We were never told there was a reservation. The \"shuttle\" was just a regular minivan.