La Casa de la Marquesa

10/10

Exceptional

03 Apr 2026

Fabiola

Did not have a car

10/10

Exceptional

28 Jan 2026

Jerry

Great location in the historic city center, friendly staff, clean room, historic building with interesting design

Leisure Self

4/10

Poor

28 Jan 2026

Louis

Let's start with hospitality, none of which was present from the beginning to the end. The charms of the place wears off when you have such terrible plumbing and wifi. The hotel was freezing cold and regulating the heat was tiresome. The wifi was something I have never seen, in and out constantly. It was impossible to work unless I went to the lobby. The bathroom was two rooms, but the shower had no curtain. Yea, the entire floor got wet when you showered. I stopped trying at one point given how hard it was to regulated hot and cold. The coffee in the room was some nondescript battery acid. The location is ideal and if it were run by folks who were eager to share and intrigue guests with its history, it would be great. As it is now, it is a sad story and very hard for me to recommend. I was happy to move on.

Leisure Friends

4/10

Poor

02 Jan 2026

Claudia

The Front Desk staff is rude, not welcoming we think that is was just Daniela but every single one of the front desk staff was rude, not attentive. The hotel do not have bellboy and the bathroom st both of our rooms were pretty poor conditions. In general the hotel is a jewel cause the history and location, but is shame the poor m and maintenance for a building of that importance. In history. Breakfast is average but Delmy is amazing and the only person that knows what service means.

Leisure Family

10/10

Exceptional

16 Dec 2025

Melodie

this historical gem is worth seeking out. power was out in town the night we stayed (all part of the adventure) so they treated us to breakfast. the room was spotless and the staff was incredible. the grand piano being played while eating breakfast was a plus. we will return to stay longer someday!

Leisure Family

8/10

Excellent

08 Dec 2025

Ricardo

Daniela was awesome. The rest of the staff was NOT.

Leisure Partner

6/10

Pleasant

03 Nov 2025

Mary

The hotel is a landmark and is exquisite, albeit in a worn-in way. The location is excellent -- couldn't get any better. The staff was very helpful and friendly. However, the room was old, worn, and tired, and lacked amenities. Given the fact they claim to be a \"luxury hotel,\" it was sorely lacking in so many aspects and it is most definitely not \"luxury.\" Most of the towels were old and worn; the bathroom, whilst large, had very old plumbing and fixtures. One had to wait for the hot water to get going. We were grateful the hot water was working in our room, because several other guests could not get theirs to work. Sometimes the maid-service would give us plenty of towels, other times, not. They did not provide us with toilet paper when it was very low, we ran out, and had to ask for more toilet paper. After the second day, a coffee machine mysteriously showed up in our room. The day after that, we were not provided with any refills. The TV did not work. There was no mini-bar/fridge. The armoire was large, but the bar to hold up one's clothes was not horizontal, it was slanted from back to front, and some of the hangers were broken (my husband repaired them). The internet connection was very slow. There was no concierge. We were very reluctant to eat in the restaurant, because when we arrived, my husband read some reviews about the kitchen situation, so we passed on dining in the hotel's restaurant. We will likely not stay again at this hotel.

10/10

Exceptional

01 Nov 2025

Brent

No comment

8/10

Excellent

28 Oct 2025

lauren

No free breakfast but 20% off. Beautiful property. Housekeeping did not replace bathmat, water and coffee . Friendly,helpful staff. Loved my room.

4/10

Poor

27 Oct 2025

Eva

No free breakfast
Charged $200 pesos for 3 lousy tea bags
No bottled water in the room on arrival no proper glasses No house keeping no service
No place in the bathroom to put your toiletries
Warm and cold water didn’t mix well in the shower The hotel lobby depressing the hotel needs a renovation

Leisure Friends

10/10

Exceptional

25 Oct 2025

maribel

Unbelievable place to stay
Love it

Leisure Friends

10/10

Exceptional

14 Oct 2025

Kevin Ann

Very convenient to points of interest in the city. Safe walking area. The hotel is beautiful and very historic. Everyone should get to know the back story. I never ate there, so can’t review the food.

Leisure Self

8/10

Excellent

12 Oct 2025

Ginette

Beautiful hotel and well preserved. Food, especially breakfast buffet, excellent. Our room needed better lighting and a small nightstand beside the bed. The room was not prepared for three people (towels, coffee cups, bottles of water) although that was the reservation. No instruction for parking so we had to pay $468 with NO information how to eliminate or reduce this cost. Otherwise i would highly recommend.

Leisure Friends

10/10

Exceptional

29 Sep 2025

Michael

It was 1st class, safe, and very enjoyable

Business_and_leisure Self

10/10

Exceptional

22 Sep 2025

Martha

The experience was absolutely wonderful

Leisure Family

6/10

Pleasant

02 Sep 2025

Raul Miguel

Great historic building, it could be a great experience, but is extremly poorly manage. Must of the staff is friendly, but many drag their feet, don't expect solutions if anything turns wrong (it will), don't expect even apologies. I will not return there for sure.

Partner

6/10

Pleasant

10 Jul 2025

Jill

So this property was interesting. The bed was fantastic, like the best ever, and the building was beautiful. However it missed on more than one level. For example, no one greeted us upon arrival. There was not a soul, for minutes! We literally had to go find someone two rooms away. Then upon check in, we had to carry our own bags up three flights of stairs. I had asked for an exterior room, but got the opposite. No robes, and the floor was sandy. We had a skylight that was cover led maybe so it wouldn’t leak, but it flapped and banged all night in the wind. No replacement of things like washcloth, and tv was on when we arrived, likely because once we shut it off, it wouldn’t turn back on. Literally though, the most strange part was there was zero staff. We’d have to move our own ropes to get in and out of the building each time; made me feel like it could have EASILY been broken into. It was beautiful, but I wouldn’t stay again. Price extremely high for what it provided, and zero attention paid to us; and I had upgraded the room to as high as I could get. I can’t say it enough, the hotel was a ghost town!

Leisure Partner

6/10

Pleasant

27 Jun 2025

sergio

I like the location personel attention and the hotel building
Didnt like a lot of mosquitoes in room the distance to park your car (about 3 or 4 blocks from hotel) and the noise at night of a patio fountain i have in my room

Leisure Family

6/10

Pleasant

13 Apr 2025

Rodrigo

There was no AC in our room. Pretty hot! As they only offered a small fan.
Also, no hot water in our shower.

Partner

10/10

Exceptional

06 Apr 2025

Claudia

100% Historical

Historical hotel so some discomfort is expected, beautiful property, good bed, good old shower, dark room. You come here for the building. Everyone was very kind and attentive

Friends_and_family Family

10/10

Exceptional

06 Apr 2025

Diana

I felt safe. Great location. La Casa de la Marquez’s was an absolutely beautiful building. I felt like I was in the 1800’s. The decor and architecture were amazing. Staff extremely helpful and polite. I would definitely come back

Leisure Family

8/10

Excellent

27 Mar 2025

Christian

Disappointed about two items
1.- Hotel website indicates onsite parking - this is not accurate as the parking is 6 blocks away at another hotel's parking lot.
2.- Breakfast service was not available at 7:00 AM. My expectation is that on a weekday day this service is a must-have for business people

Otherwise, a very interesting historic place to stay in. Excellent location for folks who want to spend time in downtown Queretaro at night exploring.

Business Self

10/10

Exceptional

25 Feb 2025

Hebatalla

Hotel is perfect location in the historic center. Amazing old architecture and beautiful piano music every morning till lunch. Amazing staff and very friendly and very helpful. Would love to come back

Leisure Family

10/10

Exceptional

10 Feb 2025

Dora

Beautiful properly. It’s a wonderful experience. Everything is walking distance and accessible.

Business_and_leisure Friends

8/10

Excellent

07 Feb 2025

Neil

Hotel is very well situated in the historic center of the city and is an easy walk to the main plaza and restauraunts and bars.
The hotel building is interesting and an old colonial home and has hardly been changed from its original form.
The rooms are very large, plenty of space, but are very limited in what they offer. We received one small bar of soap and one small shampoo, there are no coffee making facilities nor glasses to have a drink.
There is no bar in the hotel and they shut the main door at 8pm, although you can knock to get in. Restaurant doesnt operate in the evening.
We did have breakfast in the hotel, it was excellent and it was really enjoyable to have live piano music accompanying the food.
It certainly is a different experience and would be worth it for those interested in old historical colonial homes.
It is very safe walking out from the hotel in the evening.

Leisure Partner

10/10

Exceptional

21 Jan 2025

larry

An amazing historic property. Not for everyone, because lack of an elevator might be inconvenient for some
But it is a beautiful spot, and the staff were excellent.. A lovely spot to start your walks through town and to the many, many restaurants.

Self

10/10

Exceptional

06 Nov 2024

Jose A

The staff were great

Leisure Family

10/10

Exceptional

10 Oct 2024

daniel

Old World Charm

Beautiful old building, old world style, huge bedroom and a piano player serenading us at breakfast made it all stand out.

Friends_and_family Friends

10/10

Exceptional

03 May 2024

Warren

This is an incredible, elegant, historic mansion! We enjoyed our stay here. The architecture is wonderful and the staff are friendly and helpful. There is no elevator, but the staff will take care of your luggage. After all, this was built in the 1700s! Our room was was spacious and elegant. The location in the Centro Histórico is very good and within walking distance of the main sites. The restaurant serves delicious Mexican food and a fine pianist provides live music.

Leisure Partner

4/10

Poor

29 Nov 2023

Robert

big romantic room and balcony, comfortable beds. Historic and beautiful hotel. Staff was good but two mornings and full day with NO HOT water! Staff response disappointing. Also had to argue about discount for food on reservations. Restaurant was well below par.

Leisure

10/10

Exceptional

20 Nov 2023

Eduardo

Great location, and service was very good.

Business_and_leisure Family

6/10

Pleasant

23 Oct 2023

Nancy

The property is very unique (old mansion). It’s well located in the historic center. The bedding was very tired, old. The sheets didn’t fit the bed. Didn’t want to touch the bedspread. It was fine overall but wished I had booked somewhere else.

Leisure Partner

10/10

Exceptional

16 Sep 2023

DONALD

Drop-dead gorgeous property with amazingly beautiful rooms in a great location. After a tense encounter with a clerk who insisted a double bed was a king bed, we got our “upgrade” to a nicer room with an actual king bed, which is what we had reserved in the first place. Food discount doesn’t apply because the restaurant is conveniently not connected with the hotel.

Leisure Family

2/10

Poor

12 Sep 2023

Miguel

Worst hotel ever

The ac was not working and the room felt like an oven. They couldn’t find the key to my room. The manager was very unfriendly The receptionist was trying but the manager didn’t want to help

Business

8/10

Excellent

07 Sep 2023

Jessica

Wonderful ambiance for the hotel and friendly managers. It is an old building and the electricity did go out for one hour but was restored and no further issues The front desk could be a little more helpful and welcoming. The breakfast in the morning with live piano music was fantastic!

Business_and_leisure Partner

10/10

Exceptional

12 Aug 2023

Mattias

Beautiful one of a kind hotel.

Business Self

8/10

Excellent

20 Apr 2023

Marcela

First time in Queretaro, traveled with family, the hotel was beautiful, clean, staff very friendly, the hotel is in the middle of everything, easy to walk to several parks, churches. We loved our stay at La Casa de la Marquesa, Highly recommend.

Leisure Family

10/10

Exceptional

18 Mar 2023

Deborah

Beautiful room with some nice views

The place is charming, friendly, and accommodating staff.
I was surprised by the number of stairs we climbed to get to our room. The bathroom had several steps and you needed to be careful. The huge bathtub was difficult to get into without slipping.

Partner

10/10

Exceptional

17 Mar 2023

Juan

Awesome experience. Great breakfast with live pianist playing outstanding music. Great customer service. Internet soso.. no electrical outlets in room. All the rest great!

Business

10/10

Exceptional

04 Mar 2023

Michael

The property was perfectly situated in the city center near parks and services. The hotel is great and the service was outstanding.

Leisure Partner

10/10

Exceptional

27 Feb 2023

Natalie

Very attentive and friendly staff. Morning breakfast was delicious. Piano player in lobby was lovely to listen to.

Leisure Friends

10/10

Exceptional

07 Feb 2023

linda

In centro, walk to everthing. Beautiful rooms, excellent breakfast, professional staff spoke spanish and english. We would stay there again. Loved it.

Leisure Family

6/10

Pleasant

07 Feb 2023

Rosie

Great location in a very unique historical house. Very dark with no amenities available in the evening. Lacking on attention to details. Only one towel was provided, no tv channels were accessible, broken hair dryer. Great potential for a fantastic experience.

Leisure Partner

10/10

Exceptional

30 Jan 2023

Aline

Un hotel muy recomendable, tiene una ubicación excelente. El hotel es un lugar histórico y muy frecuentado.

Las personas que nos atendieron muy amables.

Friends_and_family Family

10/10

Exceptional

14 Jan 2023

ANDREA

I loved my stay. The building is very historic. The staff was accommodating and the breakfast was delicious. I would recommend it.

Leisure Self

10/10

Exceptional

13 Jan 2023

Joseph

Staff very friendly and helpful. Room very clean. Excellent location in historic central.

Leisure Family

10/10

Exceptional

28 Nov 2022

Ismael

This hotel is amazing staff, location, services and food

Leisure Partner

10/10

Exceptional

20 Nov 2022

Chio

Fantastic Historical Property! Ambiance and service very good!

Business Self

10/10

Exceptional

20 May 2022

Mark

This is a five star if there ever was one. Beautiful place with a great number of balconies and private areas. Would be a great place for a group. Beautiful views high on the hill so does require cab ride up. Well worth the view

Leisure Self

10/10

Exceptional

19 May 2022

Lisa

Loved the character of this place, I felt like I was a guest of the contessa hundreds of years ago. The architecture, frescos, tiles etc are all still so authentic. It was wonderful

Leisure Friends

4/10

Poor

14 May 2022

Sara

I was assigned the wrong room.

10/10

Exceptional

22 Apr 2022

Kristina

Absolutely beautiful property in a great location. I highly recommend it.

Leisure Partner

4/10

Poor

17 Apr 2022

gloria

Pictures are deceiving. The building is beautiful as a museum but not as a hotel. No amenities, not even glasses or wash towels in the room. AC is extremely noisy, with poor lighting everywhere. Old towels and mosquitoes. We left a day earlier. The only two guys there were really nice but the management is another story.
On top of that, the place is really spooky.

Leisure Partner

10/10

Exceptional

27 Feb 2022

martin

Very clean excellent location will stay again on next trip very very good 5 star!! Muy limpio personal muy amable excelente ubicación todo esta cerca el ambiente excelente muy muy seguro definitivamente volveremos!!! Muchas gracias!!!!

Leisure Partner

10/10

Exceptional

21 Feb 2022

Grace

This antique mansion is so fantastic, I would go to Queretaro just to stay there! It’s the stuff of my dreams!

Leisure Partner

6/10

Pleasant

13 Feb 2022

william

I wasn’t able to check in on time. The room wasn’t ready until 3:30. The included breakfast was very minimal. I paid extra for a better breakfast.

Partner

6/10

Pleasant

01 Feb 2022

Verified traveler

Luxurious place, pedestrian service

Beautiful spot but lacking in customer service, and poor included breakfast. Good wifi but mattress very hard.

Self

10/10

Exceptional

25 Nov 2021

Joy

Gorgeous historic property; great location. Keep in mind that there may be some street noise depending on your room.

Leisure Family

10/10

Exceptional

19 Nov 2021

Zee

Great Hotel

Great Hotel. Have stayed here before but the Alhambra room we stayed in this time was especially large and well decorated.

Partner

10/10

Exceptional

12 Nov 2021

Samanta

Amazing property w good customer service and staff all around

Leisure Family

10/10

Exceptional

09 Nov 2021

Evgenia

Absolutely stunning historical building!

Leisure Friends

10/10

Exceptional

30 Oct 2021

luis

Entire place was beautiful

Leisure Family

10/10

Exceptional

11 Oct 2021

Diana

La Casa de la Marquesa is an experience. We felt as if we were staying at a museum.

Leisure Family

10/10

Exceptional

03 Oct 2021

Elias

Stunning

An absolute pleasure to stay at such beauty!!!
The architectures and frescos were stunning and timelessness.
The furniture ( english style) eeehhh not appropriate style for the space. But the hotels is a treat!

Partner

10/10

Exceptional

23 Sep 2021

Pedro

Historical building. Luxurious rooms

Leisure Partner

10/10

Exceptional

12 Sep 2021

Stephen

An amazing place from 1700's...did not receive my vip room upgrade, very unfortunate.

Business_and_leisure Partner

10/10

Exceptional

08 Sep 2021

Verified traveler

Superb experience...truly a beautiful hotel, and a fantastic location that holds a ton of history.

10/10

Exceptional

29 Aug 2021

Jose

Historic place beautiful incredible

Leisure Family

10/10

Exceptional

24 Aug 2021

Adriana

The building is a piece of art!

Leisure Family

8/10

Excellent

18 Aug 2021

Verified traveler

The Marquesa is a beautiful hotel. We stayed in The Alhambra Room. The staff is very attentive and friendly. We had an early flight and had to leave at 3:45am and there was staff to help us with our luggage. The only drawback to this room is when we checked in the air conditioner was off and the temperature was 83 degrees. After turning on the air conditioner, the room never really cooled down to be comfortable.

Leisure Family

10/10

Exceptional

18 Aug 2021

Verified traveler

This was a beautiful old/restored property. Well taken care of. Nice attention to detail. Common spaces were phenomenal. Room was big and comfy. Views out of balconies very nice of plaza and side streets.

Leisure Partner

10/10

Exceptional

01 Aug 2021

Verified traveler

A beautiful historic building with friendly staff in a superb central location. Our room was grand with an incredible high ceiling and excellent view from the small terrace.

Leisure Partner

8/10

Excellent

27 Jul 2021

Verified traveler

Historicand beautiful

Leisure Partner

6/10

Pleasant

25 Jun 2021

Verified traveler

Falta atencion a detalles como tener agua en la habitacion. El restaurante no es muy bueno- no hay cafetera en el cuarto y el cafe en el restaurante no es muy bueno…

There is a problem with attention to details… for example water or even glasses in the rooms. The restaurant isn’t the best- there are some super yummy ones nearby (TIKUA) and the coffee in the reastaurant is sub-par not to mention that there is no coffee maker in the room.

Leisure Family

10/10

Exceptional

09 Jun 2021

Verified traveler

Beautiful hotel in centro historico. Excellent rooms

Leisure Partner

6/10

Pleasant

24 May 2021

Sandra

Much nicer options are available.

The casa is beautiful and walking through it is like being in a museum. We were in the La Pinta suite, which unfortunately had an uncomfortable bed and noisy air conditioner. We were told there was a balcony, but there wasn't anything close to a balcony and windows opened to views of the roof, tinacos and trash. There was no continental breakfast, which was supposed to be included and when I tried to get a cup of coffee around ,8:00am, i was rudely told, \"no cafe\".

Partner

8/10

Excellent

22 May 2021

Verified traveler

The building is unique, so antique

Leisure Self

6/10

Pleasant

26 Apr 2021

Verified traveler

It wasn’t what I expected unfortunately. The air conditioner made a lot of noise. They said breakfast was included, but then when I got there they said it was only fruit and coffee. The bathroom water ran super slow with low pressure.

Leisure Family

10/10

Exceptional

23 Nov 2020

Theodore

Magnífico

Stunning hotel that I would happily stay at again. Only wish the WiFi had been better.

Partner

6/10

Pleasant

03 Nov 2020

Verified traveler

internet was not good. hard to get back in the property even early at night

Business Self

10/10

Exceptional

23 Oct 2020

william

Great staff

Very helpful and friendly staff

Partner

2/10

Poor

02 Oct 2020

Santos Yancarlo

Terrible estancia

Terrible!
No luz
No agua caliente

Friends_and_family Family

8/10

Excellent

21 Sep 2020

Nancy

The hotel is beautiful, stately and elegant. The staff was attentive, welcoming, and very helpful. Our room with a balcony was comfortable and quiet. We had two breakfasts there and they were very good. The location can’t be beat. It is in easy walking distance to restaurants , museums and parks.
We were there to celebrate my 70th birthday. If you have any mobility problems, you may want to consider another hotel. There are no elevators and stairs are steep.

Leisure Family

8/10

Excellent

16 Mar 2020

Fernando

Night at the museum

Hotel is beautiful but impractical and not as comfortable as expected. It’s exclusive, yes, but it’s not worth the price. It’s like sleeping in a museum with grumpy guards instead of helpful staff.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2020

Verified traveler

Beautiful property and lovely staff! We had an excellent stay.

Leisure Partner

10/10

Exceptional

03 Mar 2020

Verified traveler

Room was beautiful and spacious! Hotel conditions superb although construction is 200 yrs old. Enjoyed the service

Leisure Partner

6/10

Pleasant

28 Feb 2020

JOSE

THE PHOTOS ARE BETTER THAN THE REALITY. IT HAS NO ELEVATOR AND OUR ROOM WAS ON THE THIRD FLOOR

Leisure Friends

6/10

Pleasant

23 Feb 2020

Rafael

Beds were uncomfortable, super hard mattress. The WiFi was awful, didn’t even work well in the lobby area.
No open air space in the building.
For the price we paid breakfast should have been included.
On top of it, we prepaid our stay three months in advance to get a better rate. Approximately $135 a night for a double bed.
There’s much better deals in the center of Querétaro for $150 a night with superior amenities.

Friends_and_family Friends

8/10

Excellent

30 Dec 2019

Verified traveler

Great location. Very nice colonial style. Close to all downtown attractions.

Leisure Family

8/10

Excellent

21 Dec 2019

Eileen

They downgraded my room from king suite to queen with a lie about a call from expedia. Beautiful hotel but be careful of bait & switch. Expedia took care of it after my stay.

Self

8/10

Excellent

12 Nov 2019

Irfan

Wonderful experience! La Casa de la Marquesa hotel is exceptional with its history, artistic & extravagant interiors, courtyard with mosaic, murals, paintings, engraved wood entrance & superior decorations! We enjoyed staying in this one of a kind majestic hotel!

Leisure Family

10/10

Exceptional

01 Nov 2019

Verified traveler

Very old, historic property in a very nice central location.

Business_and_leisure Family

8/10

Excellent

15 Oct 2019

Verified traveler

Location is excelent and the house is beautiful.
But air condition did not work well. The stories of phantoms, did not let us sleep well

Leisure Family

10/10

Exceptional

12 Oct 2019

Dixon

Very unique, beautifully preserved. The atmosphere is relaxing and interesting at the same time.

Friends_and_family Partner

10/10

Exceptional

09 Oct 2019

Verified traveler

Great boutique hotel in the middle of Queretaro! We had a great stay and would recommend this hotel!!

Friends_and_family Family

10/10

Exceptional

31 Aug 2019

Verified traveler

Architectural Gem

This hotel is absolutely beautiful. It is rich with history and that gives it something really special that is not found in your typical modern hotel. I thoroughly enjoyed my time there. The pianist was the cherry on top! Thank you, Ricardo, for making our stay that much more special.

Friends_and_family Family

10/10

Exceptional

31 Aug 2019

Verified traveler

Historically and architecturally a real gem; one of a kind in the world. A lovely place. I will come again.

Business Self

10/10

Exceptional

29 Aug 2019

Verified traveler

This hotel is a must experience. Carefully, respectively, artistically restored from its original constrction from Colonial Mexico - it is magnificent. This description applies to the lobby, the public rooms, the guest-rooms themselves, and the bath-room facilities (up-to-date in a way that also reflects Mexican design). Location is perfect (close to museums, cathedrals, plazas, yet on a people-only street) . Staff is efficient and gracious without being obsequious - helped in any number of ways - a special thank-you to David. La Casa de la Marquesa is a jewel - yet with all the amenities and services of a top-flight, five-star hotel. The restaurant - outstanding. And finally, and perhaps most charming, are the lobby pianists who are present during most of the day, sitting there for you offering Mexican music, as well as more general compositions.Don't miss this one .I'll say that again. Don't miss this one. It's a trip into the past, a very Mexican experience, and overall beyond perfect.

Leisure Family

10/10

Exceptional

22 Jul 2019

Verified traveler

Do not miss staying at this landmark hotel

AMAZINGLY BEAUTIFUL

Partner

10/10

Exceptional

18 Jul 2019

Verified traveler