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8.8/10Excellent432 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort8.8/10 8.8
Condition9.0/10 9.0
Neighborhood9.4/10 9.4
Amenities8.6/10 8.6
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Mama Carlota
Indulge in onsite massages or enjoy the view from the terrace. This hotel offers complimentary Wi-Fi, concierge and wedding services, and a daily complimentary local cuisine breakfast served from 7:30 AM to noon. Featured amenities include a 24-hour front desk, luggage storage, and a library. Free self-parking is available onsite.
Each of the 11 guestrooms features a Smart TV, private balcony or patio, complimentary Wi-Fi, and cable programming. Private bathrooms are equipped with rainfall showerheads and complimentary toiletries. Hotel Mamá Carlota is located in Downtown Querétaro, within a 10-minute walk of Zenea Garden and San Francisco Temple.
This hotel is 1. 1 miles from Alameda Hidalgo Park and 1. 5 miles from the Aqueduct of Santiago de Querétaro. Nearby attractions include the Theater of the Republic, Monument to the Corregidora, and the Church of the Congregation of Our Lady of Guadeloupe.
The nearest major airport is Querétaro International Airport (QRO), 21. 1 miles away.
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Located in Querétaro (Downtown Querétaro), Hotel Mamá Carlota is within a 10-minute walk of Zenea Garden and San Francisco Temple. This hotel is 1.1 mi (1.7 km) from Alameda Hidalgo Park and 1.5 mi (2.4 km) from Aqueduct of Santiago de Querétaro.
Stay in one of 11 guestrooms featuring Smart televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Featured amenities include a 24-hour front desk, luggage storage, and a library. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Entertainment
Non-smoking
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:00 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No elevators
LGBTQIA+ friendly
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Special Instructions
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Secured self parking fee: MXN 150 per night (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
French
Dutch
Spanish
Nearby attractions
Theater of the Republic
0.4 km / 0.2 mi
Monument to the Corregidora
0.4 km / 0.2 mi
Church of the Congregation of Our Lady of Guadeloupe
0.4 km / 0.3 mi
Zenea Garden
0.4 km / 0.3 mi
Plaza de Armas
0.5 km / 0.3 mi
Government Palace
0.5 km / 0.3 mi
Ignacio Mena Rosales House of Culture
0.6 km / 0.3 mi
San Francisco Temple
0.6 km / 0.3 mi
Querétaro Regional Museum
0.6 km / 0.4 mi
Centro Cultural Casa del Faldón
0.6 km / 0.4 mi
Casa de la Zacatecana Museum
0.7 km / 0.4 mi
San Jose de Gracia Temple
0.7 km / 0.5 mi
Capuchin Crypt
0.7 km / 0.5 mi
Museum of the City
0.8 km / 0.5 mi
Museum of the Restoration of the Republic
0.8 km / 0.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2018
- Year of most recent renovation: 2018
- Total number of rooms: 11
- Number of floors (main building): 2
- Number of floors (annexe): 2
- Superior rooms: 9
- Family rooms: 2
- hotel
- City centre
- Wheelchair-accessible
- 24-hour reception
- Check-in hour
Show 15 more facilities & services
- Check-out hour
- Wi-fi
- Babysitting service
- Hotel safe
- Terrace
- Concierge
- Luggage room
- Library
- Towels and bed linen
- Printer
- Photocopier
- LGTBIQ friendly
- Non-smoking establishment
- Minimum check-in age: 18
- Sustainable building
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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Room QUEEN SIZE BEDRoom • QUEEN SIZE BED • 1 Bedroom • 22 m²ROO.QN
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Smoke detector
- Housekeeping
- Soundproof room
- Cable TV
- Fan
- Desk
- Toiletries
- 220V power supply
Show all 15 amenities
- Wake-up service
- Wi-fi
- Balcony
- Shower
- Hairdryer
- TV
- Ironing set
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Mama Carlota
Room QUEEN SIZE BED
Room photos
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.QN
Room amenities
- Smoke detector
- Housekeeping
- Soundproof room
- Cable TV
- Fan
- Desk
- Toiletries
- 220V power supply
- Wake-up service
- Wi-fi
- Balcony
- Shower
- Hairdryer
- TV
- Ironing set
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Mama Carlota
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Mama Carlota
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 22 m²ROO.2Q
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Cable TV
- Shower
- Hairdryer
- TV
- Ironing set
- Balcony
- Toiletries
- Fan
Show all 14 amenities
- Wi-fi
- Wake-up service
- 220V power supply
- Soundproof room
- Housekeeping
- Smoke detector
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Mama Carlota
Room TWO QUEEN BEDS
Room photos
8 photosSelect a photo to open the full-screen viewer.
Photo unavailable
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Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 2
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2Q
Room amenities
- Cable TV
- Shower
- Hairdryer
- TV
- Ironing set
- Balcony
- Toiletries
- Fan
- Wi-fi
- Wake-up service
- 220V power supply
- Soundproof room
- Housekeeping
- Smoke detector
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKINGDBL.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Mama Carlota
DOUBLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room KING SIZE BEDRoom • KING SIZE BED • 1 Bedroom • 22 m²ROO.KG
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Toiletries
- Fan
- Cable TV
- Smoke detector
- Housekeeping
- Soundproof room
- 220V power supply
- Wake-up service
Show all 14 amenities
- Wi-fi
- Balcony
- Ironing set
- TV
- Hairdryer
- Shower
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Mama Carlota
Room KING SIZE BED
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.KG
Room amenities
- Toiletries
- Fan
- Cable TV
- Smoke detector
- Housekeeping
- Soundproof room
- 220V power supply
- Wake-up service
- Wi-fi
- Balcony
- Ironing set
- TV
- Hairdryer
- Shower
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO QUEEN BEDS NON SMOKINGQUADRUPLE • TWO QUEEN BEDS NON SMOKINGQUA.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Mama Carlota
QUADRUPLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Mama Carlota
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Mama Carlota
100
reviews shown
Dennis
Me gustó el lugar, muy tranquilo y los huéspedes no se escuchaban
Yuta
good staffs
Eduardo
It is well located. It is close to central on histórico.
Evonne von
The room was clean, all the towels we're in taters with large holes. The staff was helpful and got the plumbing fixed after 24 hour with no hot water. The front door was locked day and night so when you want to get in and there's no one at the front desk you bang on the door. There is no onsight parking, the off-site parking 3 blocks away costs $150 pesos a night. The restaurant is closed, no in room massage. Not exactly the 3 star hotel Expedia advertises.
John
Room was clean and comfortable. Tv and wifi excellent. Minimal traffic noise. Convenient location…safe/walkable to centro. Water temp in shower could have been hotter. Warm…barely. Lobby door is usually locked so someone must let you in and out.
Luis
No me gustó la estancia
Flavio
Place is well situated in the. Historic center the only trouble we had was the fan on the ceiling to loud and the room very hot
GUILLERMO FONSECA
Clean, quiet, courteous staff and nearby shopping and dining.
Michael E
okay
Fernando
La amabilidad de las personas , la limpieza , un lugar muy agradable.
John
Clean, comfortable room. Convenient location. Attentive staff.
RAFAEL
lack of supp
Stephanie
Room was very clean and the staff was so friendly. Great budget option in the heart of Historico Queretaro. I would definitely stay here again!
Amy
Clean room. Comfortable. Great location. Staff was pleasant. There was not a lot of seating in the courtyard. Main complaint was the lack of consistent hot water. Pretty cool during the evening and taking a hot shower was important to us.
Yona
Beautiful bright and cheerful hotel in the old town. It's located on a quiet street, just 5 minute walk to most central locations. Lovely decorated room and pretty lobby.
My room was on second floor with a balcony, sunny and with a lovely trees view of the inner courtyard.
Bonus- Great Cuban restaurant 2 doors away, make sure to try it!
The only thing I'd change is the hotel might need to increase the shower hot water temperature, especially going into winter. It was never warm enough, and the water pressure was low, but overall I recommend this place
My room was on second floor with a balcony, sunny and with a lovely trees view of the inner courtyard.
Bonus- Great Cuban restaurant 2 doors away, make sure to try it!
The only thing I'd change is the hotel might need to increase the shower hot water temperature, especially going into winter. It was never warm enough, and the water pressure was low, but overall I recommend this place
MARIANA
Everything was good! The only thing there’s no breakfast.
Flavia
Lovely little hotel right in downtown on a quiet street. Parking is a couple blocks away - I would call first so they tell you where it is, then they give you a ticket at the hotel so there’s no cost. There’s a fantastic Italian restaurant on site, it looks unassuming but the food was incredible.
CHARLES
Overall a reasonable small hotel with limited facilities but very clean.
Maribel
Very close to Center of Querétaro
Darlene
We really enjoyed our stay. Gonzalo in particular was so helpful. I had an emergency and he helped us to find a doctor and got us sorted out. Truly wonderful hotel. Super clean, cute inside, and cute rooms. The Italian restaurant next door is super good as is the Cuban place up the street. We really enjoyed our stay and were treated like family.
Mayrin
Very homie vibe, if you’re looking for something chill, cheap, and not so noisy this right here is the way to go. You can go walking to the shops, plazas and more. Only downside was that the parking is a bit far, but other than that it was good.
Teresa
For the price of our room was very uncomfortable room.
Not enough furniture to put our staff, no closet you need to require the iron, no tissue in the bathroom.
The location very very inconvenient to unloaded our luggage.
The place itself was nice, but the patio got a very uncomfortably chairs and no place to put your drink while you relax.
The only good thing was a very delicious breakfast and was free.
Not enough furniture to put our staff, no closet you need to require the iron, no tissue in the bathroom.
The location very very inconvenient to unloaded our luggage.
The place itself was nice, but the patio got a very uncomfortably chairs and no place to put your drink while you relax.
The only good thing was a very delicious breakfast and was free.
Maria
Nice choice 💕
Hector
Great place in downtown Queretaro
Martha
Simple but cute...would stay again!
Frida
La ubicación es excelente para caminar y visitar Querétaro. El personal es muy amable, las habitaciones limpias y con lo necesario para una estancia agradable.
Edgar
Great place!
Deyanira
Muy lindo el hotel, lo único triste es el desayuno:(
Kristen
Cute, eco friendly. We arrived late and it wasn’t a problem. Sweet breakfast area too.
Renee
Humberto was a wonderfu helpful person.
Federico
Un hotel pequeño pero con lo necesario para funcionar perfectamente y sin problemas. La habitación cómoda y de muy buen tamaño al igual que el baño. Excelente ubicación, el estacionamiento a dos cuadras antes de llegar al hotel sobre la misma calle, lo volveré a utilizar sin dudas.
Carol
Cute boutique hotel with courtyard in a great location with very friendly staff. Large room with sitting area. What would have made it better, more selection at breakfast although it is a plus that breakfast is provided. Also as a boutique hotel newer looking towels could only help its image. I have already recommended this hotel and will stay there again. It’s a little gem!!
Melanie
Great location. Did not like that the door locks were like house locks that you lock from the inside. The chain lock was broken. New towels and wash clothes needed...they were worn and dingy. The staff was amazing although no one spoke English.
Angelica
The place is beautiful, staff are very helpful and friendly, the rooms are a little inconvenient as my mother is in a wheelchair and there is no accessibility, parking is safe and ample but it’s two blocks away which is understandable as the hotel is located in the historic center of Querétaro. Breakfast was good but not many options. Kitchen staff very friendly and welcoming. Overall all it was a pleasant experience!
Cesar
Great staff. Incredible stay. Very secure and great location.
Priscilla
We enjoyed our night here!!
Judy
Great location
Juana
Location
David
Comfortable
Lise
Enjoyed our stay of 4 nights. Room modernist with up to date facilities. Property manager spoke English and helpful. Extra water available on demand. Breakfast included served in restaurant adjacent to hotel.
Eugen
Parking is a few blocks away, this was not told on Expedia web site. Booked with breakefes inclooded. Was told the next morning by stuff, there is no braekefest. Safe your monney
Tatiana
El Hotel muy lindo, lo que si deben de cambiar son las almohadas, son extremadamente viejas e incomodas.
Ana Fernanda
Es un hotel muy bonito y cómodo, a mi me hubiera gustado que tuviera cafetera en la habitación pero fuera de eso todo muy y el personal super amable.
El desayuno si queda un poquito lejos pero esta rico una caminata en la mañana.
El desayuno si queda un poquito lejos pero esta rico una caminata en la mañana.
Kimberly
Really lovely, small hotel walkable to mist everything you want to see nearby. Rooms are simple but chic and great option for the price
Robert
Avoid most of the year.
this hotel has a good location and some charm but Queretaro gets very hot most of the year and the lack of air conditioning made the room unbearable. They have a roof fan but it made a horrible grinding noise all night long. Also, they say the parking is over 3 blocks away. Even with a working fan the room was very hot making sleep almost impossible.
Ivette
The photos showed a more modern hotel, however, it was quite nice. The staff super nice and friendly
Gabriela
Excellent… but
I liked everything! Location, service, parking included, breakfast location.
Only thing I did not like it, was the fan. Too noisy at night and was very hot the room.
If they are able to change the fan, that would be very helpful for the guests.
Only thing I did not like it, was the fan. Too noisy at night and was very hot the room.
If they are able to change the fan, that would be very helpful for the guests.
Gicela
I like the location of this property and that it was a good price. However, the towels were a bit too old!
Breakfast which was included was not in the property but rather a few minutes walk away and not great.
Great to know that it is an eco hotel, however I didn’t like the fact that I couldn’t have a cold shower in the middle of the day when the heat was tremendous!
Breakfast which was included was not in the property but rather a few minutes walk away and not great.
Great to know that it is an eco hotel, however I didn’t like the fact that I couldn’t have a cold shower in the middle of the day when the heat was tremendous!
Maria I
Highly recommend..Great service!
Excellent in service, cleanliness, and especially the queen size beds. This is a great benefit, most hotels only provide double beds. I suffer from a bad back and the mattresses were nice and firm. Humberto, the daytime manager and Alfonso, the nightime manager were very helpful, arranging for our ride to airport etc.
10 minute walk to main plazas and churches of Centro Histórico. Outside doors are always locked, you feel very secure. The choice of breakfast is quite varied and filling. It includes American coffee and fresh squeezed orange.
Only reason they did not receive excellent rating in condition was that water pressure was low in shower. We would also recommend a screen so the balcony doors could be fully opened and breeze would enhance the fan's breeze.
10 minute walk to main plazas and churches of Centro Histórico. Outside doors are always locked, you feel very secure. The choice of breakfast is quite varied and filling. It includes American coffee and fresh squeezed orange.
Only reason they did not receive excellent rating in condition was that water pressure was low in shower. We would also recommend a screen so the balcony doors could be fully opened and breeze would enhance the fan's breeze.
Jacob M
Cute hotel. Nice and helpful staff.
Sandra
This property does not have A/C nor heaters. When walking around in 80-89 degrees Fahrenheit weather you want to a cool room not a room that is hotter than the outside. The room also does not have a refrigerator to keep water cold to refresh yourself and the room also did not have a safe.
My kids and I had to stay at another hotel for the remainder of our vacation after 1 unbearable night where we couldn’t sleep because it was so hot. We were not offered a refund. Also, the food that is offered daily with your stay is at a restaurant that is about 10-15 minute walk away.
I would never stay there again, I have no idea how they can be in business without A/C or heaters for the winter.
My kids and I had to stay at another hotel for the remainder of our vacation after 1 unbearable night where we couldn’t sleep because it was so hot. We were not offered a refund. Also, the food that is offered daily with your stay is at a restaurant that is about 10-15 minute walk away.
I would never stay there again, I have no idea how they can be in business without A/C or heaters for the winter.
Carmen
We liked it. Only objection is not to have coffee available at the hotel (best would be at the room). That was the only factor not to rate our stay as excellent
Hector
Excellent service
Alonso
they had no hot water on the shower, they said they were going to fix it, but I had the same issue both nights I spent there, that really sucks, I had to take cold showers all my stay
marco
This hotel is very clean personal very friendly. The only thing I wish they would have is a coffee maker in room. I need my morning cup, also don’t expect breakfast they don’t have a restaurant.
Vicente
Beautiful, mini-hacienda like style. Full of art and plants. Common kitchen and dining area.
Everyone was super kind and attentive, going above and beyond to make us feel comfortable.
Everyone was super kind and attentive, going above and beyond to make us feel comfortable.
Verified traveler
Cerca del centro y excelente estancia
Excelente estancia, cerca del centro perfecto para caminar y descubrir los alrededores
Luis
Very clean and quiet place. Modern snd minimalist decor. The bed and pillows were very comfortable. We had good sleep. Well maintained. The kitchen was closed, so we can't comment on that. Walking distance from all the museums and historic center. The staff was very friendly. This is gonna be my kept secret place when I return to Queretaro.
Maria Fernanda
Very nice, kind personnel, very clean with a nice ecofriendly concept. We were very happy to stay overthere.
Stephen
Great boutique hotel, loved it! Well located, near many tourist attractions.
Dwight
Pleasant stay
My stay was pleasant. The hotel is in a good location, minutes walking distance to most activities and landmarks in centro.Friendly staff. I would definitely recommend this hotels to others.
alma
Coffee would have been a nice added touch
CAROLYN
Great value, quiet, easily accessible to downtown
We spent 5 nights at Mama Carlota because it was so convenient and easy. Very affordable, quiet, super clean, modern but with comfortable touches. I was able to work comfortably on my computer in the restaurant/lounge and we could walk around downtown super easily too! Very accessible to everything in Queretaro.
The only thing to be aware of is that the bathroom has separation away from the bedroom but it didn't have a door (in our room at least).
Overall great value and comfortable stay. Thanks!!
The only thing to be aware of is that the bathroom has separation away from the bedroom but it didn't have a door (in our room at least).
Overall great value and comfortable stay. Thanks!!
Verified traveler
Clean and accommodating
Very clean and accommodating.
Monte´
A simple, minimal, yet beautiful place in the historic center of Queretaro! Part of me wants to let the world know about this fantastic little gem and part of me wants to keep it a secret! :) We thoroughly enjoyed our time at the hotel and the staff could not have been more accommodating. There was an issue with the ceiling fan in our first room, so the staff relocated us to a bigger room and was so friendly about the entire exchange. It felt as if we were staying in a friend's house! We cannot wait to return.
Larry
New, modern and very comfortable
This is a wonderful hotel...it is brand new and is very cool. Sort of wood shop chic (raw wood) combined with very modern seating with an ikea 50’s vibe. Plus it is very ecological with solar panels, refillable water carafes and refillable soap, shampoo and conditioner with very fun and informative info. The staff is extremely friendly and helpful. The neighborhood is only 3 or 4 blocks from the center of town thru working class area that is not touristy
Evelyn
Very nice and perfect position. Only thing, water should be hotter.
Beatriz Alejandra
El hotel muy bonito, amplio, limpio, excelente ubicación para pasear el centro, el personal muy amable en todo momento, sin duda cuando regrese a Querétaro me hospedaré de nuevo ahí.
ABIGAIL
Un lugar hermoso para visitar Querétaro, propiedad pequeña, habitaciones muy cómodas, TV con Netflix, personal súper amable, a dos cuadras del centro, sin duda me volvería a hospedar ahí, fuimos en familia y el lugar muy lindo, no esperen lujos, es una propiedad pequeña pero muy bonita y céntrica. El único detalle es el estacionamiento que está a 6 min caminando pero nada del otro mundo, por 150 pesos mexicanos tu auto estará seguro durante toda tu estancia.
Edel
Dice que tiene estacionamiento, no es cierto. Te mandan a uno a dos calle y tiene costo extra. Por lo demás, bien.
Adrian
Todo muy lindo
Greta
Todo muy limpio, el personal es amable y muy servicial. Recomiendo al 100% y definitivamente volvería a quedarme ahí
Luis
El hotel está muy bien ubicado en el centro y puedes caminar y recorrerlo sin problema hay un estacionamiento cerca a una cuadra y media solo las toallas les hace falta una renovación.
ana
Me encanto super céntrico y limpio
Alejandra
Buena ubicación, personal amable, limpieza aceptable, solo que no salió agua caliente en la ducha y las toallas tenían agujeros del desgaste.
ELIZABETH JURADO
Buen hotel
Gabriel
La climatizacion es mejorable
Edith
Unico
OSCAR
SUPER COMODA LA PROPIEDAD UN CONCEPTO MUY MINIMALISTA CON TOQUES MEXICANOS Y LA ATENCIÓN DE LA PERSONAS DE RECEPCIÓN EXELENTE BAÑOS SUPER LIMPIOS CAMA COMODA ME VOLVERÍA A HOSPEDAR CON MAMÁ CARLOTA
Fernando
La habitación estaba limpia, el hotel es bastante agradable, tranquilo y muy céntrico.
Las instalaciones dentro de la habitación estaban en regalar estado, el ventilador de techo no servía pero existe uno de pedestal roto y pegado con cinta masking tape. Algunas toallas estaban rotas.
Lo demás estuvo bastante bien.
Las instalaciones dentro de la habitación estaban en regalar estado, el ventilador de techo no servía pero existe uno de pedestal roto y pegado con cinta masking tape. Algunas toallas estaban rotas.
Lo demás estuvo bastante bien.
Francisco Miguel
Buena ubicación limpieza personal amable regresare pronto
Marisol
La ubicación es buena pero deberían mejorar la limpieza de las habitaciones y pensar en colocar aire acondicionado, el calor es muy fuerte y no es suficiente con los ventiladores que hacen mucho ruido.
Hugo
Hotel boutique, muy bien ubicado cerca del centro histórico
Mar
Habitación sin ,ventilacion adecuada, almohadas con mal olor, toallas en las últimas, agua tibia, cada vez que regresas al hotel hay que estar tocando la puerta para que te abran, lo único rescatable es la ubicación.
Luis Enrique
Habitación Limpia
Nahum
Es un gran lugar , limpio , amables , hermosa las habitaciones se siente como en casa una excelente opción , la ubicación bien
luis manuel
muy buen hotel, muy bien la atención, tienen trips ahi mismo que salen en muy buen precio.
lo único es que el agua no salía tan caliente, sale tibia.
lo único es que el agua no salía tan caliente, sale tibia.
Karina
Limpieza de la habitación. Acogedor del lugar
Fernando Ricardo
Amabilidad del personal, tranquilo y silencioso, bien ubicado
EDUARDO
La persona queeeta en la mañana en recepción muy grosero, llegó
Axel Antonio
Muy buen hotel
Bonito cuarto
Bonito cuarto
Rosa Laura Ramirez
Nos gusto mucho la habitación muy iluminada y ventilada
Estuvimos muy agusto
GRACIAS
Estuvimos muy agusto
GRACIAS
Estefy
La habitación está limpia y muy linda, el personal es muy amable
GABINO
Es una pena que se hagan llamar hotel boutique, de vergüenza las toallas y sabanas, rotas, viejas, manchadas, el estacionamiento está a 300 mts del lugar y cierran temprano. La cadena de seguridad de la puerta rota. No vuelvo aunque fuera de cortesía sin costo, definitivamente mil opciones mas en Querétaro por ese precio
Alejandra
Muy buena ubicación, solo que hay que especificar los horarios en los que tienen disponibles su estacionamiento. De ahí en fue muy agradable.
Stephanie
Tuvimos una estancia agradable, pudimos descansar. Tiene lo necesario y aunque es un hotel pequeño, es un lugar privado, comodo, limpio y muy lindo. La atención del personal fue muy buena, siempre muy atentos y amables. Sin duda regresaría.
Bertha
Tiene muy buena ubicación
DIANA
Muy bien ubicado, ambiente de casa, cómodo y limpio. Es importante considerar que el estacionamiento está a 2 calles, así que si llevan maletas grandes esto puede ser incómodo. El agua de la regadera no era caliente y el contacto no corresponde, tuve que buscar otra forma de comunicación con la propiedad.
Luis Enrique
Excelente ubicación, Excelente atención y habitaciones muy bonitas y limpias aunque si un poco sencillas.
El estacionamiento es bueno, no tan lejano al hotel lo cual se agradece.
El estacionamiento es bueno, no tan lejano al hotel lo cual se agradece.
Claudia
Todo muy bien, a una distancia adecuada al centro histórico a pie, cuenta con estacionamiento a 2 cuadras y gratis
Location & surroundings
Hotel Mama Carlota
24 Calle 15 de Mayo Centro, Queretaro, Mexico
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Hotel Mama Carlota
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