Kuku Ruka Quera Taro

Mexico , Queretaro
queretaro, Josefa Vergara 12 Col Centro Mexico
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41 reviews shown

8/10

Excellent

18 Mar 2020

SEONGJIN

main street casa

That is comfortable casa. Especially bed is lovely big size. Staff is very kind.

Friends_and_family Friends

2/10

Poor

20 Apr 2019

Katherine

Inaccurate to deceptive listing: avoid

I paid a bit more for a room with a view, however learned at check-in, that no rooms have views.

The rooms are different from the photos- all throughout the hotel there is dirty red, moquette over the floors. I could see watermelon seeds on the floor in my room.

The hotel is located on a noisy street- making it difficult to sleep.

Through the listing describes \"breakfast buffet,\" it is not actually a buffet. We had a choice of a fried egg or cheese with our bread - but couldn't have both. And not more than 1 egg. Also, they did not even have salt and pepper available.

The shower was not very warm / only has limited warm water.

Partner

8/10

Excellent

22 Jan 2019

Verified traveler

The property is older. Don’t expect much. But it’s what we need a place to sleep shower and close to everything. Staff was great.

8/10

Excellent

09 Oct 2018

David

Extremely accommodating and friendly staff. Good breakfast. Quiet. Conveniently located three blocks from Cusco's Plaza de Armas. Restaurants and shops close by. Hotel a bit run down; a bit of paint and a new carpet on steps would help. Good value for the cost.

4/10

Poor

16 Sep 2018

Nelly

The hotel is close to main pkaza in Cuzco, the staff is friendly but the room was not comfortable, no menu for breakfast just wanted to get what I could eat but they had to prepare and serve whatever was schedulef. Then they lost our keys and did not clean up the floor.

6/10

Pleasant

08 Sep 2018

Wlady

They gave us a tiny single bed, not the Queen size bed, Room was not ready even though we arrived at 3 pm, Hotel real name is Hotel del Inca - The place is a bit worn down, the bathroom is tiny
we asked to be changed, they said they'll come back to us to assign a new room, never happened.
There is better places to stay in Cusco.
It is close to the main places in the center so if you dont mind all the above i guess is ok to stay here

8/10

Excellent

27 Aug 2018

Verified traveler

You get what you paid for so don’t expect them to go above and beyond. At least the staff was nice.

6/10

Pleasant

27 Jul 2018

Reiko

Limited English, but helpful. Don’t ask for Landry

A night front desk guy was very helpful. He was trying to help me to cancel my tour even thought he does not speak English well.
However, I also had bad experience. I asked a receptionist for Laundry in the morning as the front desk said it would be by tonight. However, when I went to pick up the Landry, they completely forgot to do it. As there are a lot of places which offer Landry service around here, I was going to bring it to other place which can be done in 2 hours. The front desk insisted to do it here, but they charged double price for my 4.3kg for 50S (over 15 US dollars for my three pants and three t-shirts!!) It was supposed to be 5S. per 1 kg.
In short, don’t ask for Landry at hotel if you need to get it back on time.
Intermittent hot shower and Weak/slow WiFi signals.

Friends

4/10

Poor

26 Jun 2018

Verified traveler

The site mentioned free shuttle which wasn’t true. Then they tried to charge us an extra 60 upon our exit saying the site made a mistake. The “heat” as mentioned on the site was a box heater that had to be installed. There was no typical continental breakfast. Just coffee , one egg scrambled and fruit , no cheese (I always look forward to the cheese in Cusco). Also don’t come here if you need to wake up early. There is an all night karaoke club right next door. WiFi is iffy at best.

Partner

6/10

Pleasant

08 Jun 2018

Verified traveler

close to center of Cusco

the bedroom was nice except for the noise most of the night. it took a long time to get warm water for a shower.. good breakfast and the management was friendly.

10/10

Exceptional

27 May 2018

linus

Only stayed for one night but room was very clean and the hotel staff was very friendly. Loved the free breakfast and that they got us cheap transport to the airport (15 sol). Also nice of them to store our bags for a few hours after checkout while we toured the city. Would definitely visit again!

10/10

Exceptional

27 May 2018

avalon

Accommodations were exactly as advertised. Clean room and very friendly staff. Wifi was fast enough to watch a movie late at night (4th floor). Complimentary breakfast was delicious (eggs, buns, fresh papaya juice, coffee & fruit bowl). They also helped us call an airport taxi for getting from the airport. There is a nice store on the 2nd floor where we were able to buy alpaca socks for a very low price. Overall great stay!

4/10

Poor

15 May 2018

Sab

Casona Qera Cuzco

I was very dissapointed ! I know this is not a luxury hotel, and maybe we got the worst room... It has an excellent location, but the eoom smelled like a cat pee, the bed spread was dirty, the toilet was leaking once you flushed it, we told them 3 times and they apparently went to check it out but never got fixed. The room
We got was in fron of the main st, way too noisy! Cara go by honking non stop, not to mention there is a karaoke bar next door, a party place across the st, even we were sooo exahausted from
Doing long tours and walking... we kept waking up...it is not my firt time in Cuzco, so I was dissapointed!

2/10

Poor

05 May 2018

Verified traveler

The hotel looked nothing like the pictures. It is in an old house that has not been renovated in a long time. The floor and the walls were uneven, the wooden closet was old and inconvenient. The bathroom and shower were also old and did not have anything except soap and toilet paper. There was also a staircase right outside the window of my room, and it was noisy.
Worse than the state of the hotel and the room was the lack of security. I had to wait a few minutes at the reception when I arrived because no one was there. Meanwhile, all they room keys were on display and anyone could just walk in and take any of them. The staff came down eventually and were quite cordial - no issue there. However, as soon as I got to the room they went away and again left the reception unattended.
I did not end up staying 4 nights as planned because when I got back to the hotel the first night at 1am or so, it took me about 20 minutes to get in. The front door of the hotel was locked, no one answered the door when I rang, and I called the number listed on Expedia. Turns out that wasn't the number of the hotel but of a manager that wasn't physically there, so he gave me yet another number to call. Again, this is all while I'm waiting outside in the street in the middle of the night. This is unacceptable, and the description on Expedia that says \"24 hours front desk\" is a lie.
There are plenty of other hotels in Cusco. Don't stay here.

6/10

Pleasant

24 Apr 2018

Verified traveler

Family owned friendly service

This place has Great customer service. Older structure fairly clean. On a busy street so not so quiet but you can walk everywhere close for eating, shopping, entertainment. Just depends on what you are looking for as to how you’d personally rate it.

Friends

8/10

Excellent

01 Jan 2020

Ramon M

Bello, cómodo, lástima la disco.

El lugar es muy acogedor. Tiene un estilo coloniales un edificio antiguo. Las camas muy cómodas. Lo único que echa a perder la experiencia es la disco que está a la par. Lo mejor es hospedarse en el cuarto piso lo más alejado para no escuchar el ruido.

Partner

10/10

Exceptional

20 Sep 2019

Dri

Muito bom

O hotel é perto da rua caracoles
Onde há restaurantes e agencias

Partner

4/10

Poor

16 Sep 2019

O hotel é simples e limpo, o problema maior foi o banho!! Por dois dias tomamos banho com água gelada, e no terceiro dia terminou a água no meio do banho! Os funcionários foram receptivos para tentar resolver, mas é um problema de estrutura do hotel! O café da manhã não é buffet e tem pouquíssima variedade! O hotel está localizado próximo à praça das armas, no entanto, a rua é cheia de bares e boates, o barulho na madrugada é altíssimo! Para quem tem dificuldade para dormir, se torna impossível! Importante salientar que os funcionários foram todos muito educados e cooperativos!

Leisure Partner

10/10

Exceptional

01 Sep 2019

Luis

Recomiendo el alojamiento tienes todo muy cerca plaza de armas, mercado san Pedro, restaurantes, farmacia tiene excelente ubicación... en cuánto a la atención al cliente nos fue de mucha ayuda Saraí y obeth! Siempre al pendientes de sus huéspedes y excelente trato.

Leisure Partner

4/10

Poor

30 Aug 2019

Bianca

Infelizmente não recomendo

Nossa estadia no hotel não atendeu ao esperado. Não tivemos água quente nos dois dias de estadia, mesmo falando com os funcionários eles não conseguiram resolver o problema, e como estava frio era impossível tomar banho em uma água morna para fria. O hotel fica em um local um pouco barulhento, o que atrapalha um pouco se a pessoa tiver o sono leve. No café da manhã também é muito restrito, o pão que eles serviram só podia escolher um acompanhamento (OU presunto OU queijo) e apenas ovos fritos (mexidos não podia). Péssimo. O wi-fi caía bastante e a cama não era confortável, tinha umas ondulações no colchão. Além disso, um dia fizemos passeio muito cedo e perguntei se poderiam oferecer algum lanchinho para levarmos (os outros hotéis estão acostumados com isso, então geralmente providenciam um café da manhã para levar), mas disseram que não era possível.
Na hora do checkout queriam cobrar um valor para lavar a roupa de cama que infelizmente sujamos de alimento quando tentavamos resolver o problema da água gelada.
Enfim, não recomendo. Por um valor próximo é possível encontrar hotéis melhores.

Partner

2/10

Poor

01 Aug 2019

Verified traveler

Falta mantenimiento.

No muy recomendable

Family

8/10

Excellent

24 Apr 2019

Adan

La cercania a plaza de armas, te quedan un monton de lugares cerca del hotel, para tours, tren a machupicchu

Leisure Friends

10/10

Exceptional

01 Oct 2018

Karen

Buena ubicación y excelente trato

En lo personal, el hotel se me hizo muy comodo, tanto de las habitaciones como de la ubicación. El personal que atiende es muy amable y servicial.

2/10

Poor

25 Sep 2018

Deborah

Hotel antigo, sem manutenções. Corredores em carpetes e limpeza péssima. Estávamos em 5 pessoas e todos tivemos alergia. Não recomendo. Fomos enganados pelas fotos e avaliações.

Family

8/10

Excellent

15 Sep 2018

Rachel

The hotel has a great location, staff is super nice and helpful. A good hotel for the price!

Partner

10/10

Exceptional

06 Sep 2018

Alessandro

Otima Localização

Quarto agradável e limpo.
Bom café da manhã.
Funcionários atenciosos

6/10

Pleasant

25 Aug 2018

Ricardo Antonio

Hotel cerca del centro

Este hotel está a muy cerca de la plaza principal
El cuarto que nos tocó estaba demasiado frío, a pesar de contar con calentador podamos frío
La alfombra ya está muy vieja y el restaurant no abrió a la hora que nos dijeron

Partner

10/10

Exceptional

15 Aug 2018

Sérgio

Otimo custo beneficio

O hotel esta bem localizado. Fomos bem recepcionados e atendidos, quarto confortavel. A recepcionista foi bem solicita e nos ajudou a arranjar um taxi para rodoviaria. O cafe da manhã foi servido apenas pão, manteiga, suco, chá e café.Poderia ter pelo menos um ovo.

Friends

6/10

Pleasant

15 Aug 2018

Tiago

Ok pelo que cobra

O local é muito próximo do centro histórico e de onde tudo acontece. É plano para quem pretende chegar puxando malas e isso é ótimo.

A parte ruim é que o hotel e aposentos são meio decrépitos e mal cuidados. Apesar de ter o que precisa para quem vai passar o dia caminhando pela cidade, é bem mal cuidado e longe do padrão mundial ibis.

Family

4/10

Poor

10 Aug 2018

Jacob

Not very good

Not very clean and felt old overall

Friends

10/10

Exceptional

04 Aug 2018

Carlos

Muy buena la atención del personal, excelente ubicación, camas cómodas, únicamente el desayuno no estuvo a tiempo. Gracias

Family

8/10

Excellent

25 Jul 2018

CLEBER

Hotel legal.

Hotel com uma excelente localização, equipe da recepção muito boa. Café da manhã estranho. No geral um bom hotel.

Family

6/10

Pleasant

22 Jul 2018

Ignacio

Cumple

La ubicación del hotel es muy buena, se puede acceder a todo caminando. Sufrimos con lo frío que estaba el cuarto.

8/10

Excellent

05 Jul 2018

Carolina

Muito bom!

Excelente localização, próximo a Plaza de Armas, restaurantes, pontos turísticos e mercados.
O hotel é simples, mas fomos bem recebidos pela equipe.

Partner

8/10

Excellent

02 Jul 2018

Jesus

Céntrico. Atención en promedio buena.

Nuestra estadía en este hotel fue, en promedio, buena. LO POSITIVO: El hotel cuenta con ascensor; lo usamos. La habitación tenía un calefactor que también usamos pues en esta época del año el tiempo en Cusco es muy frio. La vista desde el comedor que está en el 4to piso es bonita. La atención en recepción fue muy amable. El hotel se ubica a 3 cuadras de la Plaza de Armas (4-5min caminando). QUÉ MEJORAR!: Al baño le falta una barra de pared o toallero. Solo tiene una pequeña pero si se va en pareja, es insuficiente para 2 toallas. Faltan tomacorrientes. En el cuarto solo había uno disponible pero estaba flojo. En el baño también tenía tomacorriente; usé ese. El control remoto de la TV no funcionaba pero tampoco pedimos asistencia. LO QUE NO ME GUSTÓ: Nos indicaron que el desayuno se servía de 6 a 10am. El primer día no tomamos desayuno pues salimos de madrugada a un tour. Pero, el segundo día que fui para el desayuno 9:45am no querían atendernos. Les insistí que desde un inicio me dijeron que el horario era hasta las 10am, luego de mi insistencia y con algo de pesar por parte de ese par de chicas encargadas del comedor, me atendieron tal y como si me hicieran un favor. No hay ningún tipo de justificación para esa mala atención.

Partner

8/10

Excellent

22 Jun 2018

Sugie

素晴らしいスタッフがいる宿です。
朝食会場からの眺めも抜群です。

温かいシャワーも問題なく出ます。

10/10

Exceptional

08 Jun 2018

CHOI

아르마스광장에서 가까운 호텔!

여행 마지막날 잤던 호텔인데, 아르마스광장이랑 도보5분이면 갈 수 있고, 근처 중국집이나 피자 스파게티 파는집 있습니다! 무엇보다 프론트에 계신 부부가 반갑게 맞이해주었습니다.
가성비로 최고인 호텔이였습니다.

10/10

Exceptional

04 Jun 2018

Vanessa

Excelente lugar.

Achei o hotel bem acolhedor, e super confortável. Fui bem recebida e mto bem tratada em toda a minha estadia. Cheguei tarde, e ainda assim ajudaram com as bagagens, e ainda serviram chá de coca para mim e meus amigos. Ficamos no quarto com 4 camas de solteiro, elas são maiores do que as de costume, e a roupa de cama é bem reforçada com várias cobertas grossas. O café da manhã é simplório, mas servido com muita atenção e simpatia. Tudo é mto limpo, o quarto, banheiro... Ótima localização, fiz tudo a pé e sem dificuldade. Todos que tive contato foram mto atenciosos e se dedicaram ao máximo para que eu sempre estivesse bem. Inclusive, na minha saída, me chamaram um táxi até o aeroporto.

Friends

8/10

Excellent

24 May 2018

Bere

El hotel es viejo, tal ves no era lo que esperaba cuando llegue, pero esta en una super ubicación, las camas son super cómodas y siempre hay agua caliente en la regadera, sin embargo, debo resaltar la atención del personal, siempre estuvieron al pendiente de nosotros, super amables y serviciales, me hacían sentir como en casa, muchas gracias Omar y Miluzka por sus atenciones, definitivamente volvería a su hotel.

10/10

Exceptional

23 May 2018

Rúbia Carolina

Ótimo serviço e localização

Eu e meu namorado nos hospedamos duas vezes no hotel... Na chegada à Cusco, ficando 3 noites e na volta de Aguas Calientes, ficando duas noites. Os pontos principais do hotel são localização e presteza do serviço do pessoal do hotel (muito amáveis!). O hotel está passando por melhorias, pois está sob nova direção há pouco tempo, mas nada que incomode e atrapalhe... O custo x benefício é ótimo!

Partner

8/10

Excellent

23 May 2018

Gabi

Localização e atendimento

Excelente localização, atendimento nota 10.
Loja do Hotel com preços bons. Vários lugares para lanchar na proximidade.