Plaza Mirador

2/10

Poor

19 Apr 2026

Noe

The worst fking experience ever expedia worst app ever exists i paid for a service a

Family

10/10

Exceptional

15 Apr 2026

Reyna

Best customer service ever breakfast is good room service super clean always parking space available

Partner

10/10

Exceptional

14 Apr 2026

Reyna

Was breakfast good clean room. The staff very friendly and parking always available

10/10

Exceptional

31 Mar 2026

Anna

Clean room ,great location

Partner

8/10

Excellent

07 Mar 2026

Patricia

Lovely atmosphere. Very helpful attendant/Lorenzo!!!

10/10

Exceptional

02 Mar 2026

Gisell

Stay was good

Partner

10/10

Exceptional

01 Mar 2026

Joseph

Easy checkin and they let me checkin 4 hours early. Comfortable bed close to centro.

8/10

Excellent

13 Feb 2026

Ireneusz ( Eric )

Good hotel, good prices, good location 10-15min walk from the zócalo

10/10

Exceptional

03 Feb 2026

Greg

Very nice affordable hotel near the ADO Centro. Staff was very nice and friendly and the rooms were very clean. Great stay.

Leisure Self

10/10

Exceptional

01 Feb 2026

Jerry

Very good and it is equal to any in Mérida based on my 45 years of coming here

8/10

Excellent

28 Jan 2026

Ruben

Friendly staff

8/10

Excellent

25 Jan 2026

Ruben

Friendly staff

8/10

Excellent

22 Jan 2026

Jenny

The room was always cleaned, as needed and I loved the pool and breakfast, but it was the friendly staff, from housekeeping to the staff at breakfast to the kind man who seems to do everything here, he walked me to my room at check in, to the cats and the kindness of everyone here. I am so grateful to have spent some time here and felt the heart of Mexico. 🇲🇽 Muchas gracias to you all!

10/10

Exceptional

04 Jan 2026

Juan

The room was spotless. The staff was courteous

10/10

Exceptional

25 Dec 2025

Juan

I had an amazing stay at this location. The staff was very friendly, specially an older gentle man, I cannot remember his name but he was very attentive. Rooms where clean.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Maricela

The staff was really nice.

Leisure Family

2/10

Poor

12 Nov 2025

Jack

The restaurant was not open the afternoon I arrived or for dinner. There were no washcloths in the room. Very poor lightening in the vanity area. Hot water took over five minutes to arrive. Shower was so small I could barely turn around. The shower head only trickled out water. One of my worst hotel experiences in Merida. I will never return.

Business_and_leisure Self

8/10

Excellent

10 Nov 2025

Alicja

We stayed at Hotel Mirador in Merida for one night during our trip across Mexico. It was one of the best hotels we found at a reasonable price. The hotel was clean and welcoming. At first, the reception staff seemed a bit unfriendly, but this was likely due to the language barrier. One downside is that the staff does not speak English, which made communication more difficult. In smaller and cheaper hotels we visited, communicating was much easier. Nevertheless, highly recommend this hotel. Very close to the ADO station and not that far from the city centre.

Leisure Partner

8/10

Excellent

08 Nov 2025

Romulo

Kind staff

10/10

Exceptional

24 Oct 2025

Emillio

Good hotel with good location.

8/10

Excellent

10 Oct 2025

Claudia

No ocupe estacionamiento, pero esta dentro de la propiedad lo que hace que sea seguro. No tuve oportunidad de probar el desayuno.

2/10

Poor

16 Sep 2025

Marisol

Room ac didn’t work and they not helpful tv too small and the bathroom didn’t flush well

Business Partner

6/10

Pleasant

28 Aug 2025

Lydia

Air conditioner was great alot of bugs in the room

Leisure Family

8/10

Excellent

09 Aug 2025

Frank

New mattresses. Friendly staff.

Business_and_leisure

8/10

Excellent

15 Jul 2025

Kristi

Good value budget hotel

We frequently stay at Hotel Plaza Mirador because it is close to the ADO bus station and the Church of Jesus Christ of Latter-day Saints temple. The staff is also friendly and helpful, the rooms are clean and spacious, and the pool is clean. The reasons I give 4, instead of 5, stars: 1) the mattresses are too firm; I wake up with a backache every morning. 2) the showerheads are so clogged with mineral deposits the water comes out as a fine, uneven spray, making it difficult to get a thorough shower. I can live with these two complaints because of this budget hotel's other fine amenities and service.

Friends_and_family Family

4/10

Poor

11 Jul 2025

Salomon

Hotel of roaches

Old rooms with cockroaches told the front desk did nothing thinking I was trying to get free room very bad area of town really rundown

Friends_and_family Family

2/10

Poor

10 Jul 2025

Christi

The actual place/item looked completely different from the photos.

6/10

Pleasant

05 Jul 2025

Anick

For family

The place was very noisy. Children were running around and screaming at the pool — definitely not a relaxing hotel. It’s not really a hotel but more like a motel, very old and outdated. The room and the bed were uncomfortable and in need of serious renovation.\"

Partner

10/10

Exceptional

02 Jul 2025

Frank

Check in faster than ever! Less than 3 minutes for sure.
Quiet AC with quality beds.

Business_and_leisure

6/10

Pleasant

04 Jun 2025

Oscar

Buena ubicación pero falta de mantenimiento a la propiedad.

Leisure Partner

6/10

Pleasant

03 May 2025

Lorraine

Excellent stay for the price. Clean

Leisure Family_with_children

8/10

Excellent

30 Apr 2025

Kristi

Good hotel, but could be outstanding with 2 change

Hotel Plaza Mirador is my go-to hotel for my frequent travel to Mérida. The staff is wonderful and very accomodating. I have only 2 complaints: the mattresses are VERY hard and uncomfortable, the shower heads are very clogged with mineral deposits. If hotel management is reading this review, PLEASE upgrade the mattresses to memory foam and PLEASE make part it of the regular maintenance to remove the shower heads and soak them in vinegar overnight to remove the hard water deposits.

Self

10/10

Exceptional

16 Apr 2025

Irbin

Great stay

Leisure Family

8/10

Excellent

21 Feb 2025

Ana

Good place to rest

Leisure Partner

6/10

Pleasant

10 Feb 2025

Lynn

Our room was rather dated and while it was somewhat clean, it really needs a deep cleaning as well as updating. There were not enough outlets - just one in a convenient location by the bed.

The pool area was nice and the staff were polite but spoke limited English. The location is fairly central to various spots.

I booked my room with breakfast but Expedia did not include this on any of my receipts so we missed out.

Leisure Family_with_children

6/10

Pleasant

03 Feb 2025

Sandrine

Great staff, decent property and great location. Sewer stench prevalent and noise disturbance by staff and guests high.

Business Self

10/10

Exceptional

19 Jan 2025

Carlos

Relax and Enjoy

Its quite and you can relax even during the afternoon. Very good to get away from the movement and noise from Downtown.

Partner

2/10

Poor

08 Jan 2025

Daniel Édgar

run down hotel

the picture don't really represent the state of the hotel/ The hotel is pretty run down.

Friends_and_family Family

10/10

Exceptional

02 Jan 2025

Phoebe

All of the staff were incredibly nice.
Hotel is in a really safe area; not as grand as the exclusive downtown, but you can save money for more dinners out!
Would stay there again!

Leisure Partner

4/10

Poor

28 Dec 2024

Daniel

The price of the rooms not worth as the conditions of property is poor.
Regret not pay attention to reviews.

8/10

Excellent

27 Dec 2024

Kenneth

Wonderful place with easy taxi access to airport. The only reason we did mot rate facility as excellent is that the room had a slight moldy smell. Would definitely stay there again!

Leisure

6/10

Pleasant

25 Dec 2024

Jun

This is more like a 2 star hotel, not a 4 star hotel. We had a basic room which was really basic. It even smells at first night. The hotel does not have coffee or hot water available in the common area. The check-in staffs were not friendly. However, the price does match the room condition, so I do not complain.
The good point is that the breakfast is of good value. The hotel is a few minutes of walking from ADO centro bus terminal, but is more than10 walking from the real center. They have a swimming pool and some chairs around which may make their rating a little higher. Next time, I would book a better room if I would return to Marida and choose this hotel.

Leisure Partner

10/10

Exceptional

21 Dec 2024

Richard

The property is centrally located. Walkable to all of the things we wanted to see and do in Merida. Super clean. Helpful friendly staff

Leisure Family

10/10

Exceptional

15 Nov 2024

Isabel

This hotel was a last minute life saver, from an BnB gone wrong scenario!
We chose the “King Suite”. It was just what we needed!
It has its own kitchen set up, utensils, cookware, etc.
It has a comfy, couch in living room area. A/C is powerful for hot days, yet plenty of hot water, for a relaxed shower!
Decent breakfast for a very affordable rate!
Parking included upon request, and nice pool!
Cleaned daily by staff.
Front desk staff will provide you with whatever you need. Taxi service, tour planning, maps, and local recommendations. Would book again!

Leisure Partner

10/10

Exceptional

01 Nov 2024

Frank

Plan to return for later events.

Business_and_leisure

10/10

Exceptional

31 Oct 2024

sarah

.

10/10

Exceptional

03 Oct 2024

Nieleidys

.

Leisure Family

6/10

Pleasant

01 Oct 2024

J de Jesus

.

10/10

Exceptional

30 Sep 2024

Ricardo de jesus

very good place

Leisure Family

8/10

Excellent

25 Sep 2024

Frank

Recommended economic stay!

Business Family

8/10

Excellent

17 Jul 2024

Luz

Me gustó la estancia, solo que tienen que enfocarse un poco más. En la
Limpieza, el aire acondicionado estaba tirando agua y tener toallas en la alberca.

Leisure Family

6/10

Pleasant

19 Jun 2024

Klaas

Not to bad for the price but have seen better. Not top notch but usable. Service was very good

Business_and_leisure Family

8/10

Excellent

27 May 2024

Jose

Room was fairly clean. Sheets and bed were clean. But furniture and lamp shades look like they werent touched in a while. Overall good

6/10

Pleasant

28 Jan 2024

Enrique

Es un cuarto sencillo (así lo buscamos), sin embargo no había toallas, jabón. Falta cuidar detalles de limpieza

Leisure Family_with_children

10/10

Exceptional

23 Jan 2024

Victoria Eugenia

Me encantó hospedarme ahí.
Muy conveniente el precio y la ubicación.
Mi habitación estaba muy limpia y todo bien mantenido. El personal atento y servicial
Una buena opción para hospedarse en Mérida!

Business Self

8/10

Excellent

14 Jan 2024

Gwen

The room that I stayed in was a little tired and worn but it was big with plenty of storage space for luggage & clothing. The pool was clean & refreshing with plenty of loungers & chairs.
The hotel had a stack of nice, new mattresses in the entrance so they were making improvements to some of the rooms.

8/10

Excellent

19 Nov 2023

Frank

Enjoyable stay. Booking Orbitz takes a while to enter system, causing some check in delays.

Business

2/10

Poor

11 Nov 2023

Wade

The room had bed bugs. The A/C unit did not work properly. The beds were uncomfortable. The bathroom was too small. The only things that were good was the price and the pool.

Leisure Friends

10/10

Exceptional

30 Oct 2023

Jose Carlos Vasquez

Staff is very friendly and helpful

4/10

Poor

30 Oct 2023

Karolina

The hotel is nowhere near a 4 star hotel. Its cruddy, our AC had wires hanging, the shower looked like it belong to 80s high school locker room. The shower head hasn;t been clean and it was clogged, so almost impossible to rinse out shampoo out of your hair. There were 2 towels provided, no hand towels or floor towel/mat. There was no mini fridge in the room, not a coffee maker. The pool tiles haven't been cleaned and the bottom was very slimy. Overall wouldn't stay at this place ever again, even if someone was to pay me for it.

Leisure Friends

8/10

Excellent

22 Oct 2023

Eduardo

Good

Business Self

8/10

Excellent

20 Sep 2023

Geraldine

Staff was very friendly and helpful. Hotel is a bit old but the price was what you get. Was also clean.

Leisure Family_with_children

10/10

Exceptional

20 Sep 2023

Frank

Check in is fast and easy! Did get value for my money. The furniture is getting well used and old.

Business Family

10/10

Exceptional

25 Aug 2023

Alexa

Es mi segunda vez en El hotel y realmente me siento comoda ahora estoy en habitacion 129 abajo y duermo muy Feliz no se escucha ni ruido

Business_and_leisure Self

10/10

Exceptional

26 Jul 2023

Alexa

Good service

Leisure Self

6/10

Pleasant

20 Jul 2023

Dr.

Esta bien ubicado pero si nesecita mantenimiento y el elevador más lento q me he subido

Leisure Self

4/10

Poor

01 Jul 2023

Juan Eduardo

El staff muy amable. La propiedad no cuenta con suficientes toallas, pedimos 2 toallas extras y nos comentaron que no tenían más, la plancha no funcionan bien, el ascensor tarda mucho en subir y solo tiene capacidad para 3 personas. La piscina cuenta con daños, una menor de edad se corto el pie con un vitro piso roto. La ubicación de la propiedad es céntrica, segura y tranquila.

Leisure Family_with_children

10/10

Exceptional

06 Jun 2023

Sally

Safe and friendly

Very friendly, large room.

Friends_and_family Family

10/10

Exceptional

31 May 2023

Robert

Safe. Quiet and clean

Leisure Family_with_children

10/10

Exceptional

30 May 2023

Lauge

From the moment we arrived, the receptionist was very friendly and treated us very well. The bell boy was respectful and directed us to our room which was very clean and perfect. Excellent service. Highly recommended. Will definitely be there again.

Leisure Partner

8/10

Excellent

24 Feb 2023

Yuliana

Nice option for a short saty

Well located and easy to find. The pool is pretty cool. The rooms are basic and can't say that the bathroom is the greatest confort.
However the staff is extremely nice.

Partner

8/10

Excellent

19 Feb 2023

Preston

Great Location

The location was great as we were able to walk everywhere we wanted to. Great place, but didn’t realize it wouldn’t have a fridge.

Friends_and_family Family

8/10

Excellent

11 Jan 2023

Frank

Enjoyed the stay, with value for money.
Facility maintenance upkeep is a challenge.
Plan to stay again in the future.

Business Partner

4/10

Poor

03 Jan 2023

Ernesto

Should not include it in your options !!

Very old unkempt place! Not friendly staff. Couldn't switched hotels to the lack of bilingual Hotels. Com personal. Tried twice but not results from you. Water coming out of toilet, crack paint in walls,ceiling n bathroom. They don't dust the rooms out at all !!.

Friends_and_family Family

8/10

Excellent

02 Dec 2022

James

Located a couple of blocks from the ADO bus station, this no frills hotel offers a safe, clean room at a reasonable rate. The staff was friendly and the AC was ice cold. Only the noise from other guests was a downside, easily solved with earplugs. Great for one night before or after a bus ride.

Leisure Partner

10/10

Exceptional

24 Jun 2022

Tabitha

Very accommodating staff. Rooms were clean and open. The water was a bit funky smelling in our 4th floor room, but the other ones were great

Business_and_leisure Friends

10/10

Exceptional

04 Feb 2022

ALONSO

Good if want to be in downtown area

Excellent service, well located conveniently near downtown avoiding been in the crowdy and noisy streets.

Business

4/10

Poor

04 Jan 2022

Joseph

Pool area was excellent

Business_and_leisure Self

10/10

Exceptional

25 Dec 2021

Alex

It was lived staff of another person in the room

Leisure Family

6/10

Pleasant

17 Dec 2021

Matthew

Old and run down

The place is quite run down and old. It's fine for just one night but i wouldnt stay there longer. There are a lot of nicer hotels for the same price.

Self

8/10

Excellent

12 Dec 2021

Rafael

Pros:Limpio, agradable, en buen estado buena ubicación
Cons: Alberca, necesita limpieza diaria, servicio de restaurant

Leisure Self

8/10

Excellent

28 Nov 2021

Lourdes

Towel was very old and ripped.
I put the do not disturb sign but housekeeping knocked twice and opened once while I was showering.

Good location
Very friendly staff

Leisure Self

10/10

Exceptional

29 Sep 2021

Herman

Just a block from ADO bus
station next to La Calle spanish school

Leisure Self

10/10

Exceptional

16 Aug 2021

ALONSO

Good, cheap and clean

Room space was ok and clean, internet signal was poor, but only in my room which was at the 3rd floor, on ground levels was ok. Pool was clean. Restaurant service is limited to breakfast only.

Self

10/10

Exceptional

05 Aug 2021

Verified traveler

Great service, the Hotel needs maintenance

Business Self

2/10

Poor

01 Jul 2021

Verified traveler

General service terrible!

Business Self

2/10

Poor

23 Jun 2021

Daniel

Missleading pictures, different building

The pictures show the \"new\" hotel but you can be moved to a building behind that seems to be an old hotel, the place is cheap and low quality might be expected but the pictures and description are misleading or fraudulent.

Friends_and_family Family

8/10

Excellent

05 Jun 2021

Verified traveler

The hotel is nice however needs furniture update in rooms. Rooms are very spacious, the elevator wasn't working during our stay.

Leisure Family_with_children

10/10

Exceptional

12 May 2021

Verified traveler

Staff was very helpful and friendly.
Everything is well maintained and clean as you would expect in a more expensive hotel, but they are priced competitively.
No restaurant on site, but good food is available nearby.

Leisure Self

2/10

Poor

20 Mar 2021

Verified traveler

I literally found underwear behind a desk and some food inside one of the wooden furniture.
It was very unpleasant.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2021

Verified traveler

The cordiality of the staff, how clean they keep the hotel, it is a safe place to stay now with the pandemic, they have all the necessary care.

Business Partner

10/10

Exceptional

30 Aug 2020

Karla

The place was nice, the service was excellent!!! Rooms were clean, look forward to stay at this hotel in our future trips to Merida..

Friends_and_family Family

10/10

Exceptional

02 Jul 2020

Jacqueline

Great stay at a great hotel

When we initially checked in, I had to ask that we be moved to another room because there were so many insects in the other room. We were moved quickly into another room. We had a great time and the service was wonderful. There is hot water.

Friends_and_family Family

6/10

Pleasant

17 Mar 2020

Verified traveler

Everything was going perfect until the vitamins from my son were thrown into a garbage can. We were sitting by the pool and my son was eating some snacks when suddenly he wanted to go to the bathroom. We went to the closest bathroom leaving everything on the table, when we came back the table was empty! The conteiners where my son had his snacks, his vitamiins, my water, everything was gone! I asked a lady who works in the kitchen and she said that as she saw nobody then she throw away everything and clean up the table. Those vitamins were giving to me by my son’s pediatrician in Miami 3 days ago. I notified the staff in reception about the situation and nothing was done! They should have replaced the vitamins for my son or compensate somehow for the whole situation.

Friends_and_family Family_with_children

6/10

Pleasant

11 Mar 2020

William

The only two things i liked were the parking and the pool.

Business_and_leisure Family

8/10

Excellent

01 Mar 2020

Manuel

Ok property for a day or 2.All personnel is nice except people in the dining room.Strange, since everybody in Mérida is so nice.

Business Family

10/10

Exceptional

21 Feb 2020

Verified traveler

Good location close to Centro nice staff they went out of way for my family

Business_and_leisure Family

6/10

Pleasant

17 Feb 2020

Mike

The benefit here is its close to the ADO bus if coming by bus. If your coming another way there are so many hotels in the better area. When you walk back here at night there are about 3 blocks you see NOBODY. I think its still safe but its an extra walk. Also noise carries through the air vents, atrium and the halls are all tile with nothing to absorb sound so you hear kids and doors slamming. Shower head is overhead and most spray goes sideways. No desk or table with a plug and light where you can plug in and work. But the shower and desk/light/plug seems to be the norm in almost all cheaper Mexican hotels.

Leisure Self

8/10

Excellent

29 Jan 2020

Verified traveler

Old school hotel. Good staff and breakfast buffet. Excellent water pressure. Kind of cramped and not even an alarm clock.

Leisure Partner

8/10

Excellent

11 Jan 2020

Verified traveler

Supposedly free brake fast, when we wen to get it, was told only includes some fruit and coffee or juice.