Name: Merida Santiago Hotel Boutique
Address: Calle 74A Num 499 X 57 Y 59A, MÃ©rida, 97000, MX

10/10

Exceptional

01 May 2026

Rubi

The staff were attentive and polite. The room was spacious and clean.

Family

10/10

Exceptional

22 Mar 2026

Jennifer

Good location an easy flat walk to the main part of town.
Breakfast was good and the lunch and dinner options were delicious. A few nice places to eat close by too. The staff were very helpful especially Daniel who has excellent English skills. The cooking class was also entertaining.

Partner

10/10

Exceptional

20 Feb 2026

Kathryn

We stayed four nights in this beautifully designed 7 room boutique hotel in the historic district of Mérida. Our room was large and bright, with high ceilings, and had a very private terrace with table and chairs. The bathroom was large and had good lighting. There is a small restaurant and bar with a good variety of menu items and reasonable prices. Everything we ordered was delicious and presented beautifully. We enjoyed talking with the owner of the hotel, who is a wealth of information about Mérida and Mexico in general and provided lots of tips about the area. All the staff were very friendly and helpful; they booked a tour for us to Celestún which picked us up at the door. The hotel is a short walk from the main historic area of the city. We highly recommend this hotel!

10/10

Exceptional

22 Jan 2026

eumi

We enjoyed our stay at Merida Santiago Hotel Boutique. The staff are amazing, the room is immaculate, the restaurant serves delicious food, and the vibe is welcoming and laid back. We liked the location- away from the center but within walking distance to everything. Would definitely stay here again!

Leisure Partner

10/10

Exceptional

17 Jan 2026

Sheward

The Boutique Hotel Santiago is amazing. Everyone is always so welcoming and helpful. The room was perfect! Very clean and well supplied with more than we could ask for. We will be back for another stay and for many future meals at their Johannes Restaurant.

10/10

Exceptional

02 Jan 2026

Mary

Beautiful grounds, great food and friendly and efficient staff. Highly recommend.

10/10

Exceptional

18 Oct 2025

Carrie

The hotel was beautiful and clean. Everyone was very helpful and friendly!

Partner

10/10

Exceptional

16 Oct 2025

Darrell

This boutique hotel wasn’t our plan, but fortunately was just around the corner from the VRBO property we had booked and which turned out to not to be habitable because of some technical problems.

The owners were very nice and very helpful to us during the four days we stayed there. The restaurant was excellent and the margarita they made was the best one I had in Mexico.

From this location we were pleased to find eminently walkable streets and lots of dining and shopping options. It was quite close to the zoo as well (an amazing zoo, by the way).

Leisure Partner

10/10

Exceptional

24 Aug 2025

Tamara

This place made our stay in Merida the best ever! We had a room with a private patio that was superb. It was spacious, the cleanliness was unparalleled, the room had everything you could need-fresh towels and room service every day, tv, blanket, toiletries, coffee AND homemade complimentary cookies! The staff and owners are AMAZING! They will be sure you have the best experience. We had breakfast, dinner and drinks at the restaurant downstairs EVERY night and the food WILL NOT disappoint! OMG! Every meal was ⭐️⭐️⭐️⭐️⭐️! There is a pool, cooking classes, tequila tasting and a garden! It is truly an oasis in the city and I will definitely stay here again when I am in Merida. It would be a pleasure.

Leisure Family

10/10

Exceptional

11 Mar 2025

Daniel

This property is a true gem. It was like a hidden oasis with incredible food. The owner and staff were magnificent. We stayed for 4 nights while visiting our son and could not have felt more rejuvenated and relaxed.

Leisure Family

10/10

Exceptional

08 Feb 2025

Paul

The check-in was smooth. They reached out to us earlier asking when we would arrive. The room is very nice. We had tacos and empanadas by the pool at the on-site restaurant. Service and food are excellent.

Leisure Partner

8/10

Excellent

23 Jul 2024

William

If like me you vacation at a hotel for a nice room to sleep in but not to spend your whole time there and thus requiring a lot of amenities and luxury, then this place is quite nice. The kitchen and hotel staff are excellent, friendly and anxious to please. Food fantastic for a small hotel. Peaceful locale and walk to points of interest. The only improvement would be hot water instead of luke warm (but the Merida heat makes it tolerable) and better toilet flushing (both of which are not uncommon). Great value for the money. I spent 5 nights. Give them a try!

Leisure Self

10/10

Exceptional

29 May 2024

Adam

Very nice people!

Leisure Family

10/10

Exceptional

15 Mar 2024

Stephen

The staff (Michelle and Masimo) were exceptional in answering questions, booking tours, and arranging for a pleasant stay!

Leisure Family

10/10

Exceptional

15 Oct 2023

Anthony

Very quiet location with a 10 minute walk to restaurants and bars. Alternatively UBER is always within 5 minutes. We parked our car directly outside in a reserved space. Market, supermarkets and ATM just around the corner. Really enjoyed our 4 nights there

Leisure Partner

10/10

Exceptional

06 Sep 2023

Emma

Property was lovely but the staff was the best part, every one we met working behind the desk or in the restaurant was so nice and helpful!

Leisure Family

10/10

Exceptional

21 Feb 2023

Scott

Amazing boutique hotel

Great service and the room was absolutely as advertised. Wish we had more time to spend there. Staff was great and suffered through our poor Spanish. 😳
Marisol was very helpful!!

Partner

10/10

Exceptional

31 May 2022

Atzela

This property is a piece of paradise in the middle of Merida. The bed and pillows were comfortable. The towels were plush, plenty of fresh drinking water. Breakfast was EXCELLENT. The only negative comment I have is about the air conditioning in the room. When we checked in, the room was on fire. And the bathroom was like a sauna. It was 37 degrees Celsius outside and they had left the window open causing the room to heat up even more.

We turned on the air conditioning but it took a long time to cool down the room. The bathroom does NOT have an air vent so it stays warm all day and all night. It has a ceiling fan but it is NOT enough.

When we would leave during the day, the hotel would turn off our air. For the price we paid, I expected to have a cool room waiting for me, not a sauna. This was very frustrating.

Leisure Partner

10/10

Exceptional

14 Jan 2022

Christina

The staff was amazing, so helpful, and readily available. The rooms were comfortable and spacious. The breakfast and regular menu were delicious. Very easy, relaxing place to stay.

Leisure Family

10/10

Exceptional

18 Dec 2021

Amer

I do appreciate all the care and attention I received along with my wife from the owner of the hotel and his staff during my stay. It’s a family atmosphere coupled with all modern amenities and very caring well trained staff. The location is very good where one can walk to Santiago park or the Plaza.

Business_and_leisure Family

10/10

Exceptional

04 Jun 2021

Verified traveler

We really enjoyed our stay, everyone was very helpful and attentive. The owners take great pride on taking care of the property and the guests. The location was also great for exploring the historical district, drive to Mayan ruins, or visit cenotes. We really enjoyed our stay, and it was great supporting local business owners.

Leisure Partner

10/10

Exceptional

07 Mar 2021

Verified traveler

all of the little details are so well thought out and addressed at this wonderful boutique hotel. The staff are all amazingly helpful and courteous, and the food is absolutely wonderful. I can see why it is rated by guests in the top 3 in Merida.

Business Partner

10/10

Exceptional

08 Dec 2020

JorgeGabriel

This property was amazing. Cleaned ample rooms, big shower, 2 sink vanity, comfortable bed, very quiet, fresh breakfast with delicious coffee made to order. In afternoon they offer u a complementary alcoholic beverage and delicious snacks Yucatecan style. Besides, all these great amenities, the staff and owners are there to help u with anything U need. From making dinner reservations, calling u a cab, planning a cooking class, sightseeing tours, etc. they truly make U feel at home. Cannot wait to come back.

Leisure Partner

10/10

Exceptional

23 Nov 2020

IvonneMorales

This boutique hotel is very nice and the best part is that the staff are very welcoming and hospitable. They have a chef who makes delicious food and very well presentation, you feel like you are in a 5 star restaurant. Rooms are beautiful and very clean I will definitely be back soon.

Leisure Partner

10/10

Exceptional

14 Oct 2020

Daniel

The place to stay in Merida

Excellent people, beautiful place, great food, couldn’t be happier.

Partner

10/10

Exceptional

02 Oct 2020

Phil

A beautiful remodeled hotel on a quiet street. The facilities were excellent and well appointed. The service and concern for our comfort and safety regarding COVID-19 could not be any better. Our meals were delicious and had great presentation. Our walk to the central area was easy and pleasant, even late at night. Overall a very pleasant stay.

Partner

10/10

Exceptional

01 Oct 2020

Louise

Excellent staff and owners and exceptional cleanliness standards especially during covid. Felt safe the whole time. Excellent food and staff and super clean accomodations. Felt more like staying at a good friends house, with service. Would highly recommend if you need a sanctuary away from home.

Leisure Self

10/10

Exceptional

16 Sep 2020

AT

This property is super! The service is way beyond stupendous, we will definitely be back!

Leisure Partner

10/10

Exceptional

22 Mar 2020

Trish

The owners and staff were awesome. Informative, helpful and very accommodating.
The room was very comfortable with a small private patio attached.
The breakfast we were served was top notch. Dinner menu was limited but food was excellently prepared.
Very small inn, such a nice change from personality lacking large hotels.
Highly recommend.

Leisure Partner

10/10

Exceptional

18 Mar 2020

Sharon

Beautiful hotel, gracious service and great food

We were sad to leave this beautiful, well-run hotel. From the minute we walked in the door, the staff served us generously, efficiently and graciously. Our luggage was in our room before we finished our welcome drinks. We opted to eat both a late lunch and dinner at the hotel restaurant because the food was outstanding and it was served next to the pool and the lush surrounding garden. The room was immaculate and well furnished, including a small refrigerator, plenty of drinking water and complimentary toiletries. Because we had to leave for the airport before the breakfast hour, the staff offered to pack sandwiches we could take with us. The owner had a taxi waiting for the airport run and got up early to help us with luggage and checkout. The location is within a short walk of the central square, cathedral and several smaller parks featuring terrific restaurants. We definitely would stay at the Merida Santiago on a future trip to the city.

Partner

10/10

Exceptional

04 Mar 2020

Verified traveler

Second stay at this beautiful 6 room boutique hotel. A slight walk to central square and further to the paseo but worth the walk or a cheap cab ride. The owners Jan and Rita are excellent, very helpful and knowledgeable. Included breakfast is the best I’ve had in Mexico, fresh fruit, fruit juice and pastries made in the open kitchen daily. Simple yet intricate American or Mexican breakfast. Happy hour daily with free drink and snack. Pricey but worth it in my opinion. Will return and definitely recommend.

Leisure Partner

10/10

Exceptional

03 Mar 2020

Wanda

Should have stayed longer...

We had the great pleasure of staying at this Boutique Hotel for 2 nights. I wish we had stayed longer! The room was beautiful with an ensuite bathroom that included a soaker tub and a large walk-in shower. The beds were very comfortable. The location was a short walk to parks and shopping. We were welcomed at a reception with a drink and snacks; a nice touch. The staff was very welcoming. A nice vibe- everyone loves working there and it shows.

Friends_and_family Family

10/10

Exceptional

28 Feb 2020

Verified traveler

The staff was extremely helpful and friendly. The hotel was excellent; it had every amenity we needed, was extremely clean and the food was delicious.

Leisure Partner

10/10

Exceptional

25 Feb 2020

Mary

I totally love this place and the staff was very friendly and helpful I will definitely come back again.

Leisure Partner

10/10

Exceptional

14 Feb 2020

Verified traveler

Lovely small well run boutique hotel in the old town. Nice pool, friendly management and staff. Great room (we stayed upstairs). Excellent locally prepared food. A bit of a walk in the heat up to the main square. Mérida is fascinating. Overall a great stay.

Leisure Partner

10/10

Exceptional

11 Feb 2020

Perry

Great place to stay in Merida.

Fantastic boutique hotel. Very friendly and helpful host.
I suggest you partake in the mescal tasting with Rodrigo (Roe). He is very knowledgeable and engaging.
Also the cooking class offered daily is fun and instructive. The chief David knows his stuff.
The visit to the market to get our groceries was great. Lots of food at the end of it for lunch so bring your appetite.

Partner

10/10

Exceptional

07 Jan 2020

Carlapk

Convenient, large rooms with huge bath (large jacuzzi tub), really nice and helpful staff. We had keys to the front door of the hotel, so it’s like home. Fantastic food and breakfast included 👌 Parking was easy as well. Easy breezy 🌟

Leisure Family

10/10

Exceptional

08 Nov 2019

Javier

The property is actively managed by the owners Rita and Jan who are there ready to help and happy to share they knowledge of things to do in Merida and surroundings. The included breakfast is amazing! You get to chose everyday from a well designed menu. This is definitely the place to stay in the Santiago area.

Business_and_leisure Family

10/10

Exceptional

21 Oct 2019

Leo

The Hotel is in a central location nearby downtown; walking distance. It’s very clean & the staff rather cordial & helpful. Food was excellent, as well as the accommodation... clean, tv & WIFI services...
Overall, I was impressed with this Hotel..
Thx

Business_and_leisure Self

10/10

Exceptional

09 Oct 2019

Maricela

Rita and her staff are super helpful and super friendly. We were treated like family. The food and service were amazing. Clean, neat and comfortable.

Leisure Partner

10/10

Exceptional

08 Oct 2019

PedroandRaqueli

Fantastic people, kind, knowledgeable, treating us like royalty.
Spectacular food with amazing creativity and very fresh ingredients.
We bought an unforgettable seminar about tequila and mescal that included delightful details about mexican history.
Warm, beautiful environment in the common areas.
Very nice room with a huge bathroom with jacuzzi.
Looking forward to going back

Friends_and_family Family

10/10

Exceptional

05 Oct 2019

Jorge

We really enjoyed our stay, not to mention it was the best hotel out of our vacation trip. We felt very welcomed, safe and comfortable. We were given a refreshing drink as we checked in. Hotel owners recommended many places to visit shich was very helpful. They are very detail oriented to EVERYTHING. Would highly recommend this place and if we ever go back to Merida we would stay there without a doubt.

Leisure Partner

10/10

Exceptional

05 Oct 2019

Verified traveler

Great service, from the moment you checkin. It was a pleasure to stay here.We definitely recommend it.During our week vacation this place was the best of all hotels we stayed at , not to mention the food was also great.

Leisure Family

10/10

Exceptional

01 Oct 2019

Verified traveler

Great stay! Wonderful staff and gourmet breakfast included. Location is quite convenient for walking to Plaza Grande.

Leisure Partner

10/10

Exceptional

08 Sep 2019

P.Garcia

wonderful place to relax and feel as home.
Friendly staff and open to provide us any information about the cities places and events to visit.

10/10

Exceptional

21 Apr 2019

Riche

The building is in immaculate condition. The rooms are large and spacious with good air conditioning. My room was on the second level with a great view of the pool. The restaurant area, lounge and lobby are nice and not loud. The pool is nice and clean all the time.

Leisure Self

10/10

Exceptional

03 Apr 2019

jaime

From the friendly owners to every single one in the staff treat us amazing, thank you all and keep up the good work!! See you soon, can’t wait to come back.
Food and drinks where awesome from breakfast to dinner. 👏👏👏

Partner

10/10

Exceptional

14 Mar 2019

Patrick

Highly recommend this gem in Merida!

We stayed at the Merida Santiago Hotel Boutique for 2 nights and it was fabulous. The staff was super friendly and helpful. The chef Jacob is a star and the place was very clean. I’ve stayed in thousands of hotels (really) and this one is definitely in the top 10%. It’s a small hotel with excellent service and great food.

Friends

10/10

Exceptional

04 Mar 2019

Christina E

Stay here, it's wonderful!

Incredible experience from the moment we walked in. Hostess greeted us and offered to take our bags and poured us a glass of wine. She walked us through the city map and what sites/restaurants not to miss. When my husband and I took a break at the pool the staff asked us if we'd like anything to drink or eat. Comfortable bed and beautiful large bathroom. One thing to note is that it's a bit of a walk (maybe 20 minutes or so) to Plaza Grande, and a half hour walk to Paseo de Montejo. This did not bother us - the area is totally safe. Upon departure, the hotel knew we had an early flight, so they made us sandwiches to take on the plane. The owner also woke up early to say goodbye. Overall, super impressed and would not hesitate to recommend this hotel to anyone. We'll be back!

Partner

10/10

Exceptional

11 Feb 2019

Tim

The owners and staff are wonderful. The location is close to sights, shopping and restaurants. The neighborhood is quiet. The hotel is immaculate and the rooms are large and very comfortable. Their food is delicious and inventive. Sitting by the pool with a glass of wine in the evening, looking at the courtyard flowers is a great way unwind after walking around the bustle of Merida. We loved staying at Merida Santiago and highly recommend it.

Leisure Partner

8/10

Excellent

03 Jan 2019

Verified traveler

Personalized service from our arrival, Rita was always ready to help.

10/10

Exceptional

02 Jan 2019

Verified traveler

This is a proved why we love to stay In Boutique hotels, because the service is so personal and kind, you never can beat that o a chain hotel. Defenetly this a hotel will came back every time if we are in Merida.

10/10

Exceptional

24 Nov 2018

Verified traveler

The owners were very friendly and attentive. They helped suggest things to do in and around Merida. Rita helped plan out trips to the Mayan ruins, cenotes, and places to visit in downtown Merida. The hotel itself is gorgeous. The rooms were very clean and aesthetically pleasing. It is located not too far from the city center. They have a bar and a restaurant onsite. My wife and I really loved this hotel. We have nothing but good things to say. My wife wants to stay here again.

Friends_and_family Family

10/10

Exceptional

08 Nov 2018

Fran

If going to Yucatán, Mérida should be considered a must and the MSBH is the perfect place to stay. Rita and Jan are the perfect hosts- very friendly and knowledgeable about the whole area. Their staff are great, the food delicious and the rooms very well equipped, clean and comfortable. I can’t recommend more highly.

10/10

Exceptional

15 Aug 2018

Howard

Hotel staff is very knowledgeable and friendly.
Ana was very helpful. She is a gem and very much appreciated!
Next time we are in Merida, we will choose the Santiago Hotel!

10/10

Exceptional

28 Apr 2018

Rhiannon

Beautiful hotel with super friendly owner & staff

Beautiful hacienda style hotel with incredibly friendly owner and staff who went out of their way to make our stay as enjoyable as possible. Room and pool were beautiful; breakfasts delicious with lots of choice; and social time (free drink and a chef-made snack) was a real highlight. Also a nice peaceful location whilst being only a short walk into the centre of town. Would thoroughly recommend to anyone visiting Merida!

10/10

Exceptional

25 Apr 2018

Ryan

Perfect Hotel for Any Type of Travel

Great experience. If I am ever back in Merida this will be where I stay.

Partner

10/10

Exceptional

20 Mar 2018

Verified traveler

Not cheap but worth it

We loved this hotel and it’s owners. Really friendly and you felt part of the family.

10/10

Exceptional

03 Mar 2018

A

Amazing boutique hotel

This was our last stop on our 3 week honeymoon in Mexico, and this lovely hotel as well as the beautiful city of Merida made it our favourite stop. Jan and Rita truly deserve the amazing reviews. Thank you for making us feel welcomed and comfortable from the start to end. We appreciated all the little touches, from keeping the restaurant open late so we could have dinner there when we arrived after a long drive, endless bottles of water during our stay, social hour snacks and drinks (which were delicious), advice on what to do/eat in Merida, and just the overall friendliness and warmth of everybody working there. The hotel itself is beautiful and charming, especially the restaurant area which is colourful and overlooks the lovely pool. The breakfast was the best we had out of all the hotels we stayed at during this trip, and the guacamole we had here one night was also the best we had tried in Mexico! Will definitely return here.

10/10

Exceptional

27 Feb 2018

michael

Boutique hotel in quiet area close to old city

Wonderful experience. Owners and staff very knowledgeable and helpful. Easy walking distance to old city, but far enough away to escape city noise and have free parking. Beautiful central courtyard with pool.

10/10

Exceptional

19 Feb 2018

Andy

Great little hotel

Hotel was very nice and clean, well painted and great atmosphere. Fantastic breakfast is included and cooked in the cleanest kitchen I've seen in Mexico. Owner Yan was extremely helpful and interesting to talk to. He is helpful in explaining why things are the way they are in Merida and the Yucatan. The only thing that I didn't like was paying $35mex for a coffee before complimentary coffee started at 7:30am. One km from plaza grande is a little bit of a walk but the cabs are very cheap. Excellent hotel, would recommend and would definitely return.

10/10

Exceptional

09 Feb 2018

Verified traveler

Lovely

Lovely B and B in the heart of Merida. The staff was very helpful in recommending things to do and places to eat. They also made our taxi reservations. Wonderful place.

Partner

10/10

Exceptional

23 Jan 2018

Jaime

JACKPOT!

This gem was the perfect stay for our honeymoon in Merida!! Location was very close to many amazing little restaurants And historical sites. The neighborhoods we're safe and friendly to walk in. Jan and Rita and thier team are AMAZING and so personable. We are huge fans of the little things and there are so many perks and surprises here that make the stay unforgettable. The rooms are super clean, conditioned, and always a fresh little bottle of Mexican Coke in the fridge. Front desk is so helpful with information on local things to do and how to do them. Although my wife and I speak Spanish, English is not a problem here or throughout Merida for that matter. Breakfast every morning makes you feel like you're waking up at your favorite relative's house with a full spread of yummy fuel to start your day. Thank you to the hotel for the love and perfect accommodation on the most special vacation in our memory!!

10/10

Exceptional

18 Jan 2018

Anna

Lovely small hotel with great atmosphere

A lovely place for our 3 night stay in Merida. the hotel is a little tucked away so make sure you ask the taxi driver for the \"Merida Santiago\" as there is also a hotel called \"Santiago\"! The street is quiet and area feels secure. The hotel facilities are atmospheric, smart and clean. A courtyard pool provides a delightful outlook for all rooms. The management are very approachable and on hand to offer suggestions for eating, outings and general town experiences. A social hour is included early evening, giving travellers a chance to catch up, compare with others and quiz the owners for things to do.
We thoroughly enjoyed our stay and would highly recommend.

10/10

Exceptional

10 Jan 2018

Avril

Quiet hotel short walk to the busy centre

Lovely small hotel, very helpful and friendly staff, quiet but short walk to centre.

4/10

Poor

03 Jan 2018

Verified traveler

Bad value for money.

The hotel is overrated and overpriced. There are no individual reading lights, no closet space to speak of, and a reception by someone in shorts, t-shirt, and flip- flops. No cancellations possible - all for just under $200.

10/10

Exceptional

23 Dec 2017

Ali/Felicitas

Off the Beaten Path Gem in Merida

We chose Merida Santiago Hotel Boutique based on overwhelmingly positive reviews. We were very satisfied. From the moment we arrived tired and hungry, co-owner Jan arranged for us to have a light meal, even though the kitchen was closing down, and then provided us with a thorough inspection of our room. The lovely couple who own the hotel, Jan and Rita, were friendly and gracious hosts. In fact, the entire staff was welcoming and helpful. We started each day with a delicious (included) breakfast that consisted of fresh local fruit, coffee, a different fresh fruit juice each day, pan dulce and a delicious main course. The hotel is a 20 minute walk from the Plaza Grande and is in the much quieter Santiago neighborhood. Taking a short taxi ride to town is also an option. Rita and Jan patiently provided us with extremely helpful tour, dining, shopping and cultural information. Each evening between 6:30-7:30PM, we looked forward to interacting with our fellow travelers during the nightly social hour. Complimentary drink and appetizer were included. When we were hungry, we easily ordered a delicious and reasonably priced meal from the menu. The tour company that does business with the hotel, Maya Heritage, was also superb and had reasonable rates. This hotel is clearly designed for friendly visitors who enjoy socializing with the hotel family and fellow travelers. Our stay was a genuinely rewarding experience and we enthusiastically recommend Merida Santiago Hotel Boutique.

10/10

Exceptional

14 Dec 2017

Nigel

Recommended boutique hotel

Lovely hotel run by extremely helpful owners and staff.

Partner

10/10

Exceptional

10 Dec 2017

Bronson

Delightful

Delightful. Very pretty renovated boutique hotel with everything a traveler could want. The couple that runs the place are joyous people that are very helpful. The place is a 12 minute walk from downtown which avoids the crowds and noise of downtown.

Partner

10/10

Exceptional

08 Nov 2017

Tom

Great boutique hotel!

Kind, knowledgable and helpful staff in a beautiful, quiet, peaceful setting. Fine pool , courtyard, tropical plants, terraces etc. Very clean, comfortable and aesthetically pleasing rooms and facilities. Haven from the hustle and bustle of the streets when it is time to relax, enjoy the hotel's food and bar services, or just hang out on the terrace, by the pool or in your room.
Highest recommendations. Thanks for a great experience in every aspect! The best small hotel with individualized services in a life-time of traveling.

10/10

Exceptional

19 Sep 2017

Meagan

You need to stay here!

We stayed here for two nights in August. Everything about this hotel is perfect! The staff could not be more friendly and accommodating, it was so clean and it is only a 5 minute walk from the centre of town. Would definitely recommend!

10/10

Exceptional

23 Aug 2017

D

Perfect!

A great experience made even better by Jan, Rita, and their attentive staff. The rooms were lovely and the service was prompt and professional. All of their recommendations for restaurants, activities, and attractions were spot-on. If you're hoping for a low-key vacation and more intimate view of the city, Hotel Merida Santiago is ideal.

10/10

Exceptional

29 Jul 2017

Adrian

Exceeded all expectations

An example of the commitment demonstrated by the staff of this boutique hotel was that the owner insisted on waking at 0500 in the morning to carry our luggage to the taxi for our early airport departure,
We spent 9 relaxing days and enjoyed our time poolside after doing tourist activities during the day.
It was also good to mingle with other guests over complimentary drinks and snacks.

Partner

10/10

Exceptional

07 Jun 2017

Genecag

Ideal Boutique Hotel

We spent a week in Merida and as usual, we prefer boutique hotels over chains. Merida Santiago was one of the best run hotels we have experienced and everything from staff to the owners and their cute dog made our stay comfortable and welcoming.

10/10

Exceptional

13 May 2017

Angela

Beautiful boutique hotel

From the moment you walk in Jan and Rita make you feel like valued guests.
They explain where you are in relation to the town and essential services like ATMs etc and what you might find of interest close by. Jan booked a tour to Chicha nitza for us which was great and a good price and worded is up on a good bar for a refreshing beer. The rooms are spotless, the beds are comfortable and the hotel itself is beautifully layed out with nice little corners to relax. The food is all tasty and basically it can not be faulted. Enjoy!