BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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9.0/10Excellent472 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort9.2/10 9.2
Condition8.8/10 8.8
Amenities8.8/10 8.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About UNKNOWN
n a prime location in the centre of Mérida, Hotel Unknown provides air-conditioned rooms, a restaurant and a bar. Featuring room service, this property also provides guests with a terrace. Guests can make use of a garden.
All units at the hotel are equipped with a seating area and a flat-screen TV. The private bathroom is equipped with a shower, a hairdryer and free toiletries. A continental breakfast is available daily at Hotel Unknown.
Popular points of interest near the accommodation include Main Square, Merida Cathedral and Montejo Avenue. The nearest airport is Manuel Crescencio Rejón International Airport, 6 km from Hotel Unknown.
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With a stay at Hotel Unknown in Mérida (Mérida Centro), you'll be within a 5-minute drive of Paseo de Montejo and Plaza Grande. This spa hotel is 1.1 mi (1.8 km) from Mérida Cathedral and 2.1 mi (3.4 km) from Yucatan International Convention Center.
Make yourself at home in one of the 20 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Popular amenities
Free WiFi
Dining services
Concierge
Laundry
Spa
Smoking areas
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Guests will receive an email with special check-in instructions
Guest will receive an email before arrival 24 hours
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 10:00 AM to 9:00 PM.
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Property Registration Number FHA190725TS5
-
Minimal age
18
-
Optional fees
- Pet fee: MXN 350 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Santiago Park
0.5 km / 0.3 mi
Casa Frederick Catherwood
0.5 km / 0.3 mi
Merida English Library
0.6 km / 0.4 mi
Parque Santa Lucía
1 km / 0.6 mi
Universidad Autónoma de Yucatán
1 km / 0.6 mi
Jose Peon Contreras Theater
1.2 km / 0.7 mi
House of Culture of the Mayab
1.2 km / 0.7 mi
Hidalgo Park
1.3 km / 0.8 mi
Casino La Cima
1.3 km / 0.8 mi
Centro Cultural El Olimpo
1.3 km / 0.8 mi
Municipal Palace of Merida
1.3 km / 0.8 mi
Plaza Grande
1.4 km / 0.9 mi
Mérida Cathedral
1.4 km / 0.9 mi
Museo Casa Montejo
1.4 km / 0.9 mi
Pasaje de La Revolución
1.4 km / 0.9 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2021
- Year of most recent renovation: 2025
- Total number of rooms: 17
- Number of floors (main building): 1
- Annexe (s): 1
- Number of floors (annexe): 1
- Single rooms: 11
- Twin rooms: 6
- Suites: 17
- Connecting rooms
- hotel
- American Express
Show 23 more facilities & services
- MasterCard
- Visa
- Small pets allowed (under 5 kg)Extra charge
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fiExtra charge
- Airport ShuttleExtra charge
- Room service
- Medical serviceExtra charge
- Air conditioning in public areas
- Hotel safe
- Garden
- Terrace
- Towels and bed linen
- Bar
- Restaurant
- Sun loungersExtra charge
- Parasols
- Spa centreExtra charge
- Breakfast
- Breakfast a la carteExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG
Room overview
Non-smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
DOUBLE KING SIZE BED
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 33 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE WITH PRIVATE POOLQUADRUPLE • WITH PRIVATE POOLQUA.PP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
QUADRUPLE WITH PRIVATE POOL
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Room code: QUA.PP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 42 m²DBL.ST
Room overview
Non-smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Disability-friendly bathroom
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
DOUBLE STANDARD
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 42 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Disability-friendly bathroom
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE WITH PRIVATE POOLDOUBLE • WITH PRIVATE POOL • 1 Bedroom • 35 m²DBL.PP
Room overview
Non-smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
DOUBLE WITH PRIVATE POOL
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
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Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 35 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PP
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE WITH PRIVATE POOLDOUBLE • WITH PRIVATE POOLDBL.PP-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
DOUBLE WITH PRIVATE POOL
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PP-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDROOMS WITH PRIVATE POOLSUITE • TWO BEDROOMS WITH PRIVATE POOLSUI.B2-PP
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
SUITE TWO BEDROOMS WITH PRIVATE POOL
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS WITH PRIVATE POOL
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2-PP
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIORSUITE • SUPERIOR • 1 Bedroom • 54 m²SUI.SU
Room overview
Non-smoking room- Room size
- 54 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityUNKNOWN
SUITE SUPERIOR
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 54 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about UNKNOWN
100
reviews shown
Jessica
Llegas y nadie te saluda. Pregunté si alguien me podría ayudar en la entrada y las señoras de limpieza no contestaron me dejaron con la palabra en la boca. Eso fue grosero.
Andrea
Staff is superb and the grounds are beautiful
Luis Gustavo
El personal es muy atento y ayuda en tu viaje
Luis
Everything was great.
Alison
Lovely hotel and great pool and pretty close to the square. It’s walkable. I’d recommend. It was lovely.
Monica
Paid for the room with the individual dipping pool. It was dirty, full of leaves and mosquitoes. Not worth the extra money. Breakfast was ok, same thing fir 2 consecutive days, the swimming pool was nice and clean. Wouldn't suggest the upgrade with the individual pool.
Cynthia
Small hotel complex with nice grounds. Having our own suite and private plunge pool was very nice. The fans and a/c kept the rooms nice and cool in the heat.
Maria
Nos encantó que tiene muy buena ubicación y es muy tranquilo alrededor. Cerca del mercado Santiago donde puedes comer comida típica y otros antojitos. Aunque el hotel ofrece desayuno incluido y está muy bueno.
El servicio es de 10, súper amigables y atentos.
Lo único que yo cambiaría sería que el agua tuviera más presión. Sale muy poca y con poca presión tanto del lavabo como de la regadera. De ahí en fuera excelente servicio y estamos muy contentos!
El servicio es de 10, súper amigables y atentos.
Lo único que yo cambiaría sería que el agua tuviera más presión. Sale muy poca y con poca presión tanto del lavabo como de la regadera. De ahí en fuera excelente servicio y estamos muy contentos!
Halim
Maybe ..Que tengan pizzas o sandwiches en el lugar para no pedir Uber eats pero todo bien
Donald
The room was clean but still had a roach.
Assul
Tienen que promover con la verdad
El desayuno malo, no hsy servicio de comida ni cena lo cual es mentira. El personal atento y amable. Ninguna puerta en la habitacion cierra correctsmente. Ni la de acceso. Ni la del baño, ni la del closet. Realmente PUBLICIDAD ENGAÑOSA.
El desayuno malo, no hsy servicio de comida ni cena lo cual es mentira. El personal atento y amable. Ninguna puerta en la habitacion cierra correctsmente. Ni la de acceso. Ni la del baño, ni la del closet. Realmente PUBLICIDAD ENGAÑOSA.
Shane
The room was sparkling clean. Very spacious, well decorated. The pool is a hidden gem in the area.
Rosa
The staff were friendly and very helpful. The breakfast was excellent, I really liked their coffee. The room was very comfortable, clean and spacious. I highly recommend this hotel, we will be back soon!!!
Laureano
Excellent location and service.
Highly recommend it.
Highly recommend it.
jonathan
I came in late and left early so i did not enjoy the pool ,but it looked great. Only a small area for sun tanning, if thats your thing. The area has limited parking, so you may have to walk farther during busier times. The path to the rooms is bumpy but not a problem. The rooms are dim lighted and wish i had a brighter light for some things. I would stay here again, as a bonus the offered a nice light breakfast to start the day, that hit the spot.
Julieta
The wifi in our room was a bit spotty but we were able to use one from another room with no problems. The staff is amazing wifi is really not going to keep me from staying there again. Breakfast was good as well. Beds are comfy.
Adrian
It was good, but there's room to improve
Aurora M
We recently stayed here and were very pleased with how clean our room was. The staff was truly friendly and accommodating, which made our stay very enjoyable. When I unfortunately caught a cold toward the end of our trip, the staff was kind enough to provide hot tea, which was much appreciated.
However, there were a couple of areas for improvement. While we enjoyed the overall friendly atmosphere, I really wished our room had a mini-fridge to keep drinks cold and store snacks. The walkway to the room was difficult to navigate with luggage. Additionally, we booked a room with a pool, but we couldn't use it because it had a significant amount of debris and bugs. We ended up using the larger main pool instead.
Despite these issues, the great service from the staff made our stay a pleasant one.
However, there were a couple of areas for improvement. While we enjoyed the overall friendly atmosphere, I really wished our room had a mini-fridge to keep drinks cold and store snacks. The walkway to the room was difficult to navigate with luggage. Additionally, we booked a room with a pool, but we couldn't use it because it had a significant amount of debris and bugs. We ended up using the larger main pool instead.
Despite these issues, the great service from the staff made our stay a pleasant one.
Adriana
El personal excepcionalmente amable y cálido. Nos tocó la habitación 5, la cual en general está bien pero nos tocaron vecinos muy muy ruidosos y peleoneros, dos noches seguidas gritando con palabras altisonantes y desafortunadamente la habitación no tiene cancelación de ruido. El desayuno muy completo y delicioso. Gracias
Sandy
A perfect place to stay in Merida! Comfortable, quiet, excellent breakfast, relaxing pool, very nice rooms, and great people. Close but not TOO close to activities.
Yevette
The vibe is perfect! Super cute! Great staff!!
sarai
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
Cherie
The spaciousness and space design stands out. It was a comfortable stay. The breakfast is very good as well as the spa services.
Matthew
Nice, small locally owned hotel. Staff was helpful and willing to go above and beyond. Joanni and Mario stood out for excellent service.
Judy
Spacious room, friendly staff. Clean and simple breakfast Quiet location but not too far from Centro.
ADRIANA
Muy buen servicio
Lynn
Room was clean and staff was amazing at daily cleaning. Loved the courtyard area. What would really improve the rating would be a mini fridge in the room. All the staff were great people and friendly.
Pool area needs updated, comfortable furniture. It's a small pool but very nice on a hot day.
Breakfast is great if you're only staying a couple days but after that we went elsewhere for breakfast. A couple different options would be great. (i.e. if you're having a 2 egg scramble or omelet why do you need to pay extra for 2 eggs fried and a piece of toast)?
Pool area needs updated, comfortable furniture. It's a small pool but very nice on a hot day.
Breakfast is great if you're only staying a couple days but after that we went elsewhere for breakfast. A couple different options would be great. (i.e. if you're having a 2 egg scramble or omelet why do you need to pay extra for 2 eggs fried and a piece of toast)?
Camilla
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
Larkin
Nice staff, nice inviting environment
William
From the time we got there to the time we left, we were very pleased with the Hotel Unknown.
The reception we received was very nice...we arrived a day late and were welcomed as though we had been there before; such a good feeling.
Our room was always cleaned very well, the bathroom was spotless!
Thank you Andrea!
We were treated very well by the people in the restaurant - Mario was so attentive = Muchas Gracias!
We wished the restaurant was open for lunch too but, there are enough restaurants within reasonable walking distance.
Every staff member was friendly, very helpful and seemed to genuinely love working there.
Thank you for a great stay at your \"Unknown Hotel \"
The reception we received was very nice...we arrived a day late and were welcomed as though we had been there before; such a good feeling.
Our room was always cleaned very well, the bathroom was spotless!
Thank you Andrea!
We were treated very well by the people in the restaurant - Mario was so attentive = Muchas Gracias!
We wished the restaurant was open for lunch too but, there are enough restaurants within reasonable walking distance.
Every staff member was friendly, very helpful and seemed to genuinely love working there.
Thank you for a great stay at your \"Unknown Hotel \"
Holly
Clean room, friendly, accommodating staff. Very comfortable bed!
Loved their fresh fruit, eggs, frijoles, & chips for breakfast.
Loved their fresh fruit, eggs, frijoles, & chips for breakfast.
Christina
Room was amazing, staff was very friendly and breakfast was wonderful.
Sami
Great staff. Enormous amount of mosquitoes, wish there was something done about that or atleast offer or sell repellant.
Breakfast included is also a plus & location also.
I would come back but with a lot of mosquito repellent 😅
Breakfast included is also a plus & location also.
I would come back but with a lot of mosquito repellent 😅
Ralph
Everything was perfect. The breakfast was very good and the staff very nice.
Miguel Angel
The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!
Irais Daniela
Staff :)
Ariel
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
Luis Antonio
It was a very pleasant stay, enjoyed the location, atmosphere, large rooms, and friendly service.
paul
Feels like a second home for me. It is my third time staying here and the staff is terrific..
Marco
Very cozy hotel
John Adriaan
The staff are amazing. The location is great. The rooms are spacious, clean and well cared for. We love the small garden and pool! The breakfast is filling, the coffee is hot and the staff are wonderful
Enrique
Very spacious room. Good internet service. Had a decent sleep. There was some construction goi g on outside the property in the morning. Not their fault. It’s a nice location.
Michael Francis
Friendly and helpful staff. Very safe and mellow vibe in the middle of the Santiago neighborhood, which feels like a middle class area. Spacious room and great bed. Nicely maintained grounds and pool. It’s about 1 mile from the heart of the historical district, or roughly a 15 minute walk.
Ashley
Beautiful hotel, rooms and pool.
Heather
Friendly staff room was well equipped.
One improvement would to be to have bigger plastic glasses in the room as the ones provided are too small.
One improvement would to be to have bigger plastic glasses in the room as the ones provided are too small.
candance
Lovely staff. Large room with patio and small ante room with couch
Rocio
Amazing experience in Merida
The moment I enter It felt relaxing our private suit was wonderingful , quite, cool with good A.C. The tranquility of hotel and pool was a great experience would highly recommend.
Erick
Excelente Lugar! Supero Mi expectativa
Todo el personal muy amable! El lugar excelente, privado, habitaciones muy bonitas y ubicación excelente.
Rose
We had a wonderful time. The staff was very attentive and friendly and our room was clean and comfortable. We loved our stay
Leila
I am requesting a refund. Last night I tried to contact you, but nobody followed up on my complaint. Around 10:30 p.m., I saw one large dead cockroach and another one alive in my room, which I had to kill. When I reported this to the receptionist, he told me I could use a spray — which is a completely inappropriate response. I explained that I have asthma, and he replied that I should have told them earlier. I said that I should not have to notify the hotel in advance in order to avoid being exposed to pesticides.
I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
I was moved to another room, but I still could not sleep well. There was no blanket, I was unsure if there were more cockroaches, and there was no fridge in the room. Overall, I am very upset with Expedia for this experience and the lack of proper support.
harinder
Hotel is located in a quiet neighborhood. Need DiDi/Uber to go places. It is a different kind of hotel, coming from western country. Only give you limited things for breakfast. Pool is ok, but you have to claim it. If some family is using it, you cannot use it, there is no place to just hang out. Rooms are unique, with sitting area. Because of the greenery at the hotel, lots of mosquitoes, I got bit many times. It was decent hotel, but, I will not be staying there next time.
Ana
The hotel itself is beautiful, with a lovely atmosphere. I do wish the customer service had been a bit more attentive. The property is still undergoing some construction, and we noticed tools left along the walkway and near our room. We only tried breakfast once, so I can’t speak much to the food overall, but that one experience wasn’t our favorite. On a positive note, I did enjoy a wonderful massage during my stay—it was truly relaxing and a highlight of the trip.
Abigail
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
Imelda
Rustic Living
The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
Cesar
Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.
Eugenia
I love this hotel. I am moving to Merida and I wanted a Merida type hotel not a big chain hotel and I found the best with hotel unknown the rooms are set up very nicely. The toiletries are excellent. I have a room with a pool. it’s delightful and the staff has been outstanding. They don’t speak a lot of English and I don’t speak a lot of Spanish but we work together to get the very best outcome for me. They were so very helpful. I could stay here forever.
CRISTINA
Es un lugar super acogedor, me senti muy segura!
Aissa
Me encanto todo muy limpio y el personal muy amable
Alejandro
Excellent
KARIN
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Ariel
Lovely architecture and interior design.
jose josafat
Lindo lugar en Mérida
Acogedor y céntrico. Staff amable, habitación limpia que olía muy bien, baño muy bonito, el desayuno es bastante bueno.
Matthew Dionne
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely.
Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice.
Air conditioning worked great though!
Overall a solid place that offers a lot of value for the cost.
Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice.
Air conditioning worked great though!
Overall a solid place that offers a lot of value for the cost.
Jean-Marc
As soon as i arrived I wanted to leave. The person at the front desk make me feel as I bothered her.
Boutique hotel,means attention to details
Boutique hotel,means attention to details
Jose Luis
Very relaxed a nice hotel!! Will definitively stay there again!!
Timothy
Pleasant staff!
paul
The entire staff is so welcoming and helpful. And having a private and public pool is fantastic in 100° weather.
Claudia
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
Tom
Amir is amazing
paul
Rooms are lovely and spacious with a living room, courtyard with dipping pool. Breakfast is tasty. And Karina at the desk is incredibly helpful. Staff throughout the property are terrific. Ive stayed three times.
Cheryl
Beautiful Oasis.. friendly staff.. my only recommendation would be a full length mirror.
Yael
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
mohammad
Was good
Roberto
Loved this place!
Excellent staff and service!
Verified traveler
Economic and comfortable stay
The rooms are quite spacious, which is nice. The hotel makes an effort for clients and accommodates requests for extra blankets etc. Convenient fifteen minute walk from Merida Centro.
A few downsides: despite the netting on the windows, our room was full of mosquitos. The pool was also full of dead insects. Breakfast is mediocre. Finally, sound travels easily between the rooms.
A few downsides: despite the netting on the windows, our room was full of mosquitos. The pool was also full of dead insects. Breakfast is mediocre. Finally, sound travels easily between the rooms.
Julie
The hotel is in Barrio de Santiago, a quiet, gentrifying area just west of the Centro. I liked the staff very much - they were super helpful and super nice and patient with my rusty Spanish. The plunge pool was very welcoming and clean, great to cool off after a hot day walking around. Walking to the room was quite tricky. Not great for unsteady walkers. The coffee at breakfast was limited to 1 cup and really, it was awful. There was a coffee maker in the room which was also limited to 1 cup each, but we didn't use it. The hot water in the shower lasted 5 minutes or so, but a tepid shower was OK given the heat. There was nowhere to hang a wet bathing suit to dry (if anything ever really dries in Mérida.) A clothesline in the shower would've been perfect. The room had a bedroom and an anteroom with a couch but it felt cave-like in that it was very dark, even with the lights on. Not enough hangers. Generally, the room was just OK though the bed was very comfortable. The location is good. The nearby Parque de Santiago has a mercado with some \"taquerias\" and \"loncherias\". Plus music and dancing on Tuesday evenings. There are cafes nearby the hotel with very good coffee. A 20-minute walk to the central plaza and to Paseo Montejo. 30 minutes to the central mercado. All-in-all, it was a pleasant stay but I will not use the hotel again. I'd prefer something lighter and brighter.
Agnieszka
We came from New York and stayed for three nights. We loved everything about our stay: the cute swimming pool located in the sun, the charming suite, the friendly and welcoming staff, and the location. Thank you! We’ll be back!
Leanne
This is a great hotel in a very good location. The rooms are large and very quiet. There is a beautiful pool. The included breakfast was very good. WiFi is a little inconsistent as was the hot water for the shower but overall we had a great stay and I would definitely stay again.
Santiago
Will come back to Unknown Hotel
Beautiful hotel, staff was very friendly and the pool in the room was the highlight of our trip. The hotel is a bit far from Plaza Central (about 20 min walk), just to keep in mind. Rooms are spacious and bed was comfortable. Breakfast were basic and small portion but Plaza de Santiago is just 2 blocks from the hotel with the best tacos/tortas of cochinita and lechón great for breakfast. It's a must!
Ellene
Great Hotel!
Great service, super quiet room, comfortable king bed, nice bathroom amenities, great breakfast included. Location is close to the airport but also conveniently located near the historic center. Highly recommend!
Michael
A lovely boutique hotel with delightful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celebrations. About an hour's drive from the beaches of the Gulf, and nearby cenotes. A perfect hideaway from winter's wrath. Breakfast is good too.
Michael
A lovely boutique hotel with wonderful staff and lush greenery surrounding a pool that is built for short laps and cooling off. The rooms are spacious, some with their own plunge pools and comfy couches on which to lounge. The in-house massage therapists are an extra bonus. The hotel is conveniently located in a quieter part of Merida but close enough to the center of town, a 20-minute walk away. The Marcado Santiago is but 5 minutes away on foot and offers authentic local fare along with a living gallery of community activities such as dance and celeb
Dawn
Unknown slice of heaven!
It truly was the unknown and then you walk through a door into heaven! I had to remind myself that I had not left Mérida! We switched from busy Paseo de Montejo area to the quiet, peaceful neighborhood of Santiago. We booked a room with a private pool & loved the peaceful small, but perfect outdoor space. The 2 bedroom was perfect for our family of 3 adults. The staff was very accommodating and helpful. One thing to note is there are a few somewhat strict rules: only one coffee pod per person/per day. Breakfast is one drink, coffee refill is extra. Be sure if you book online that your reservation has the correct number of guests. There was a little glitch with that on check in, but the staff was patient and very helpful to straighten it out. Breakfast is good! Fruit plate & eggs prepared to order! We had wonderful massages at the spa here too! There is a photo in the lobby showing what the place looked like before they renovated it! Amazing! It is truly an oasis in the city. My only complaint, but not really a complaint, is the beds are a bit hard. We still slept well because it was quiet and turned the ceiling fan on and the door with screen open to our pool. Woke up to the birds singing in the morning.
We even extended our stay here! I highly recommend Hotel Unknown! It will soon be known!
We even extended our stay here! I highly recommend Hotel Unknown! It will soon be known!
Verified traveler
Great choice
We returned to this small and welcoming hotel and it felt like coming home. Not ultra fancy but stylishly decorated with a lot of tasteful wood accents. Really very nice and well located, close to the Santiago Park and very walkable to the main plaza and other parks. Staff very friendly. Many rooms have a little dipping pool and there is a mid sized central one on the grounds which we've always had to ourselves. The restaurant is small but pleasant and the lobby counter extends into a small bar where they'll serve you a drink. TV, safe, coffee service, all fine. Only things I'll mention are no fridge (seems common) and the pathway to rooms is sort of like railway ties, not sure how easily a wheelchair navigates the path.
Stephanie
They had a large updated TV and we were able to hook up our Fire stick to get US Utube and our Prime Video programing. The room was very private and breakfast was included and very convenient. The bathroom was large and plenty of counter space. The patio was attractive with a small pool but they might provide outdoor seats. Bring a small power strip with you because outlets are limited as they are in most older Mexican hotels. The staff was helpful and attentive.
Gregory
The Perfect Getaway
Hotel Unknown is one of the best hotels I've ever stayed in. The rooms are huge, incredibly clean, and come with a separate living area. The \"Standard Room\" should be called the \"Standard Suite.\" It comes with a small private garden. The room comes with solid furniture. Honestly, it's better than the pictures and rivals what I've seen in four and five star luxury hotels. The staff are very friendly and helpful and give you plenty of privacy. It's in a quiet, artsy, safe neighborhood close to the central area. There are some great cafes and restaurants very close by. The hotel allows pets. If that bothers you, you might want to ask them to put you in a room away from the lobby.
The breakfast consists of a small fruit plate, eggs, and tortillas.
We loved the place and can't wait to go back. If you like small boutique hotels, this place is *perfect*.
The breakfast consists of a small fruit plate, eggs, and tortillas.
We loved the place and can't wait to go back. If you like small boutique hotels, this place is *perfect*.
William
Private plunge pool.
All things combined lead to a pleasant three week stay.
All things combined lead to a pleasant three week stay.
ELENA
El staff fue super amable y atento. Los precios son muy decentes para alimentos y bebidas. Hay un spa dentro del hotel con un gran servicio. El cuarto es grande y muy lindo. El patio privado con alberca da un extra para disfrutar la habitación. Camas y almohadas muy cómodas. No tiene estacionamiento pero se puede estacionar en la calle. Muy lindo volvería.
Cristina
el servicio es muy malo; y no se parecen a las fotos :(
Corinne
I KNOW THE UNKNOWN
Very accommodating folk. Had to change my stay due to immigration issues and they were able to without any additional fees or headaches.
Staff very warm and professional.
Staff very warm and professional.
Mario
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
MARIA
I like the hotel, is clean and have a lot space the rooms, but the breakfast is poor.
Abigail
Nuestra experiencia por 7 noches en el \"Hotel Unknown\" fue excelente. El \"staff\" del hotel es muy amable y disponibles para ayudar con cualquier cosa o duda, como consejos de actividades y arreglos del transporte particular, etcetera. La piscina con plantas tropicales alreador es muy bonita para relajarte y refrescarte. Hay varias opciones para el desayuno diario, todo muy rico y abundante. Los cuartos son muy comodos con diseno sencillo y calmante, bien equipado. El hotel esta bien ubicada para caminar al centro o coger transporte a cualquier paseo dentro o fuera de Merida. Sobre todo nos gusto los masages que recibimos de Guillermo en el Spa que esta ubicada en el Hotel. Hay un menu de ofertas de masages diferentes que se puede escoger, y los precios muy razonables. En fin, el Hotel Unknown es \"super chil\" (calma y tranquilo) y fue perfecto para nosotras. Esperamos regresar!
Esteban
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
Claudia
Todo excelente las habitaciones divinas y de gran tamaño solo el transportar las maletas de la recepción al cuarto es complicado por el
Caminito
Caminito
Diego Mauricio
Hotel muy bonito, el staff muy amable y atento, la opción de desayuno incluido es excelente porque no sales con el estómago vacío a realizar tus actividades, además de que puedes pedir algo más a la carta.
La habitación estaba limpia y dotada de aire acondicionado, mosquitero, ventilador, el baño muy amplio.
Sin dudarlo volveríamos.
La habitación estaba limpia y dotada de aire acondicionado, mosquitero, ventilador, el baño muy amplio.
Sin dudarlo volveríamos.
Josefina
This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
Cesar
Great hotel for a romantic getaway
The hotel is beautiful and we recommended specially for couples. Is quiet and cozy, very romantic. The staff is very friendly and helpful.
Do not be put off by the exterior of the street, once you are inside is very nice.
Our room had its own private pool and it was really nice.
The only possible downside is that is about a 15 minute walk from downtown or a 8 dollar UBER ride. We chose to walk and it was not bad at all.
About two blocks from the hotel is the Mercado de Santiago where you can find good food at very affordable prices.
Do not be put off by the exterior of the street, once you are inside is very nice.
Our room had its own private pool and it was really nice.
The only possible downside is that is about a 15 minute walk from downtown or a 8 dollar UBER ride. We chose to walk and it was not bad at all.
About two blocks from the hotel is the Mercado de Santiago where you can find good food at very affordable prices.
Elizabeth
Everyone was very helpful and kind.
laura
Padrísimo !
El hotel está padrísimo, las habitaciones son espaciosas, con alberca privada, camas grandes, el baño es amplio, cómodo y moderno. En el centro de la ciudad. Tuvimos una estancia muy placentera!!
Location & surroundings
UNKNOWN
53, 559 B y C por 74A, Merida, Mexico
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UNKNOWN
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