Name: W Toronto
Address: 90 Bloor Street East, Toronto, M4W 1A7, CA

8/10

Excellent

26 Jul 2026

Andre

The room was clean and the staff awesome.

10/10

Exceptional

21 Jul 2026

Elena

Great!!!

10/10

Exceptional

20 Jul 2026

Anis

Good place

Partner

10/10

Exceptional

20 Jul 2026

Lornice

So worth it! There are so many stores and restaurants available in and near the hotel. The staff were super sweet and the hotel was beautiful. They really made my birthday trip a special one.

Friends_and_family Friends

10/10

Exceptional

20 Jul 2026

Jennifer

The hotel itself was very clean, modern, and designed well. It is also in a great location for shopping and restaurants and not too far from any one area. The two queen room is an open concept so if you are sharing with someone other than a partner, you just need to know that the toilet and shower are the only private areas to get dressed. However we worked through that fine by taking turns showering and giving each other some space. Really great for a couple! I would stay here again!

6/10

Pleasant

18 Jul 2026

Scott

Do not like the building and floor layout. Not up to the standards I expect from the W. Lighting controls in the room were cumbersome. Good location and great staff.

Partner

6/10

Pleasant

16 Jul 2026

Sara

Excellent location. Best to ask beforehand what the layout of the room is as a king room with the toilet and sink laid out bare in the room without soundproofed wall enclosures is not ideal if you are travelling as a couple.

10/10

Exceptional

13 Jul 2026

Bryan

Great property, great staff

Partner

10/10

Exceptional

12 Jul 2026

Elizabeth

Great stay, awesome staff!

Partner

10/10

Exceptional

05 Jul 2026

Paul

Great staff, location.
Room service particularly good :-)

Partner

10/10

Exceptional

03 Jul 2026

Monica

I had a wonderful time staying at the W hotel in Memorial Day Weekend. The accommodations were spectacular, the staff were very friendly and professional. The restaurants were fantastic and delicious, I especially liked the Listening Bar. I came into town to see Bruno Mars concert (which was cancelled due to the torrential rain that poured that weekend); but I enjoyed my stay and meeting other people who were at the hotel. When I return to back to Toronto, will happily book my stay at the W Tornonto hotel.

Self

10/10

Exceptional

30 Jun 2026

Sophia

BEST TIME EVER!

Self

6/10

Pleasant

24 Jun 2026

Ally

Expected more for the money spent on staying here. When we got to the room, we found the mini bar area completely empty. No bottles, snacks or anything as advertised. The room could have been cleaner as we had found a cheerio on the floor. Wasn’t overly impressed by this hotel, sadly. Wanted to love the stay here and feel like it was luxurious but it did fall a little short. Breakfast was nice in the morning though, the quality was very good.

Partner

10/10

Exceptional

15 Jun 2026

Garvin

.

Family

10/10

Exceptional

14 Jun 2026

Sophie

Nice clean room, perfect location, helpful staff

Friends

8/10

Excellent

13 Jun 2026

Jaskaran

Property is clean staff is very friendly location of this hotel is close to the best restaurants in Toronto❤️

Friends

10/10

Exceptional

12 Jun 2026

Karly

Great service! Everyone was fantastic and went above and beyond!

Partner

8/10

Excellent

11 Jun 2026

Kelly

Very nice

Friends

10/10

Exceptional

11 Jun 2026

vanessa

Eveything was perfect! The room was so clean, staff was great we had an amazing stay!

10/10

Exceptional

09 Jun 2026

Nathaniel

My stay was amazing! The hotel’s location was ideal for our trip; centrally located, convenient, and very well maintained.

We arrived earlier than expected, and the staff was able to accommodate us with a room right away, which was greatly appreciated. Throughout our stay, the team was attentive and eager to assist with any requests we had.

The W Insider Team also checked in with us via text to ensure everything was going smoothly and that all of our needs were being met, which they absolutely were.

I would definitely stay here again. Thank you to the entire W Toronto team for making our stay so enjoyable!

Partner

4/10

Poor

01 Jun 2026

Jamie

I forgot my photo ID at check in, and the manger came down and made the situation much more difficult than necessary. I understand policies must be followed, but the interaction could have been handled in a more professional and customer friendly manner.
There was also confusion regarding our room. We were initially told that the room was ready, but the manager informed us that a room still needed to be prepared, which was frustrating and inconsistent. All of a sudden, the room was miraculously ready.
Additionally, the outdoor lounge area was closed during our stay. The mirrors in the room were distorted, and the bathroom layout seemed better suited for a single guest rather than multiple occupants.
I would choose a different property for future stays.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Mario

Loved TONO. Check in Team were especially helpful. Great location.

Partner

10/10

Exceptional

31 May 2026

Feeling

Great location. The room is spacious and clean. I would definitely come back.

Partner

10/10

Exceptional

26 May 2026

Brant

W Hotel Toronto was both a treat to myself and a necessity as I was in town for business. The central location is hard to beat, allowing me either walking distance, or a very short Uber ride to where I needed to go.
The rooms are very unique and I love the level of automation on things like the drapes, lights and climate (all touch screen panels, conveniently located throughout the room). The restaurant on the 9th floor is spectacular, both in food quality and service quality.
I was amused by the rotating welcome mat that was changed with the time of day.
My one suggestion would be to ensure there is vacuuming and floor care happening regularly. I stayed for 2 nights and the cleaning that happened on the room during that time had everything cleaned except all the same threads and small debris that had appeared on the floor remained upon my return. A small, yet easily rectifiable thing.
This stay was memorable and I would recommend the property to others.

Partner

10/10

Exceptional

26 May 2026

Susie

Great room, very clean. Great location.

8/10

Excellent

25 May 2026

Allison

Clean and spacious room, good location for downtown, very warm and friendly staff. A bit noisy at times, but manageable.

Partner

10/10

Exceptional

24 May 2026

SCOTT

We chose the W Toronto for our 38th anniversary weekend (May 22–24) and it exceeded all expectations. Check-in was fast and friendly, and we were thrilled with a complimentary upgrade to a higher floor. The room was spacious, spotless, and ultra-modern, featuring an impressive INTEREL touchscreen automation system for the lights, blinds, and climate control that we loved. They even left us sparkling wine and chocolates to celebrate!

The hospitality didn't stop there. Our afternoon server, Sachin, who was brand new to the hotel, took amazing care of us. When he found out we were only a short distance away north of the city for our anniversary, he surprised us with prosecco and an anniversary cake with a candle.

Don't skip breakfast here, either. The smoothies, mixed berry yogurt, and the shared avocado toast (two pieces of sourdough with poached egg and a delicious balsamic drizzle) were phenomenal. Thank you to the whole team for making our celebration so special!

Partner

10/10

Exceptional

18 May 2026

Kendall

The staff were super nice and helpful

Partner

6/10

Pleasant

15 May 2026

Mark

Very nice hotel overall. Staff was friendly and professional. Room was clean and in good condition. My only gripe was with the suite I booked. I have stayed in a non-suite previously. While the suite was much larger, it felt more like the room was just spaced out more. Being open concept, the bed and seating area were simply pushed farther apart, leaving an empty space the size of a small dance floor in the middle. The TV on the wall sat awkwardly between the bed and the seating, having nothing directly in front of it. While open concept is nice, it felt like a poor use of space and provided little to be desired over the base room.

Self

10/10

Exceptional

14 May 2026

Isaac

Didnt have breakfast there

10/10

Exceptional

11 May 2026

Elliot

You can’t beat the location of this hotel. It’s the classic, Yonge meets Bloor. I get to see my family in 20 minutes. Amazing room, it’s quiet and the staff is attentive and went above and beyond.

Ask for a kettle, it doesn’t come with one. And the room is pretty high-tech; it took a while to figure out how to turn on the lights.

I arrived at the hotel close to midnight, and the hotel informed me that they had sold out the whole hotel including my confirmed room. The assistant manager owned up to the problem and tried to explain diligently to me what they would do to me next.

To my absolute surprise, they upgraded me to a beautiful suite the next day I got back.

They won me back.

They turned a negative NPS into a very positive NPS and I already booked my next stay.

Self

10/10

Exceptional

11 May 2026

Kelli

This hotel was great. My room was clean, bright and spacious. They had 2 bars, one with live acoustic music in the evenings. All of the staff were friendly, professional and helpful. We loved all the seating areas in the lobby - made it easy for us to all gather. One night, we even sat and had a few drinks on the couches, which was nice as it allowed us to hang out together and talk.
The subway line was located right next to the hotel, which was very convenient. Public transit was clean and easy to use. Location provided a great base for us as we walked around Toronto.
I do wish they provided a way to tip the staff via Venmo or a QR code, as I ran out of Canadian currency.

Friends

10/10

Exceptional

11 May 2026

Suyash

Excellent property - would definitely come back.

Partner

10/10

Exceptional

10 May 2026

Kristen

Unique room layout. Clean. Lights were a bit tricky to figure out

Partner

10/10

Exceptional

03 May 2026

Marisa

had such a great stay at the w! went for a girls night out celebrating my friends birthday. the staff was kind and helpful - even going as far as to set up balloons and a treat for her upon our arrival! great stay, would definitely come back again!

Friends

6/10

Pleasant

29 Apr 2026

Ronald

The breakfast sucked. Manager should visit Park Hyatt to compare

8/10

Excellent

20 Apr 2026

Carol

No privacy in the bedroom / bathroom

8/10

Excellent

17 Apr 2026

Tracie

Dfhnbsdhn cd

Friends

10/10

Exceptional

17 Apr 2026

Joelle

I booked this room for my friends birthday weekend. The room had water, beds were well made, we didn’t use the bar … but there was cute cups and martini glasses. The hotel provided us with a complimentary bottle of sparkling wine hehe my friend loved it. The staff Mahyar and Marco were amazing so sweet nd accommodating. Helped us in every way possible when there was issues and got us bookings to their restaurant Tono for her birthday well. The staff helped me bring my bday girl back to her room after a we had a very fun night out. All I can say is it was worth every dollar !! Every tip !! Everything when it comes to staffs customer service absolutely amazing and as a travel agent myself I would definitely be recommending this location more often when asked haha. The inside decor is mint, didn’t try the room service but even the bar tender on the main floor by the lounge was a vibe and amazing to speak to.

Friends

10/10

Exceptional

16 Apr 2026

Alan

All good

6/10

Pleasant

13 Apr 2026

James

Never going back due to the restaurant staff

10/10

Exceptional

12 Apr 2026

Trayona

I had the best stay at W Toronto this weekend!! Before I arrived at the hotel, concierge had contacted me with a welcome email that outlined everything I needed to know. They also suggested I eat at their new restaurant Tono and made me a dinner reservation. I’m so excited I agreed because it was the perfect restaurant to dine at my first night. Once I arrived, I was immediately greeted with the same hospitality. Mayhor and the entire W Toronto staff made sure my room was clean and esthetically pleasing, I had directions on how to get places, and there were plenty of stores and shops in the area! The hotel location is perfect for walking, Ubers, or taking the Metro or Streetcars. The area was also very safe and welcoming. Thank you so much W Toronto for making my birthday weekend extra special. The small touches really added to the perfect weekend and I can’t wait to come back and stay again!

Self

10/10

Exceptional

11 Apr 2026

Basit

Outsatnding

Self

10/10

Exceptional

07 Apr 2026

J. Allen

We had a wonderful time at the W. It was nicely located with plenty places to see. Also close to public transportation.

10/10

Exceptional

07 Apr 2026

Kailyn Renee

Housekeeping services were amazing. Hotel located near great shopping and food options. Great and friendly staff .

10/10

Exceptional

06 Apr 2026

Martin

Clean, quiet, spacious room with good amenities. Friendly courteous staff.

Partner

10/10

Exceptional

05 Apr 2026

Prashant

Yes

8/10

Excellent

31 Mar 2026

Ana

T

10/10

Exceptional

30 Mar 2026

Michelle

The staff and manger went above and beyond for me! I had made a mistake on my booking and they went above and beyond to ensure I would be accommodated.

8/10

Excellent

30 Mar 2026

Deborah

Only complaint was partying noise in the wee hours.

Family

4/10

Poor

30 Mar 2026

Karim

Very disappointing W. I have stayed at W’s all over the world and must say this is the worst. No minibar. Cleaning was atrocious. Basically made the bed badly and left all scattered. Poor room heating. Barely any amenities. Usually W is known for that. For example no shower cap, no toothbrushes, etc. poor lighting in rooms. Etc.

Partner

10/10

Exceptional

27 Mar 2026

larry

Beautiful room. Breakfast overpriced but good

Self

10/10

Exceptional

27 Mar 2026

Kathryn

Great staff

Friends

10/10

Exceptional

20 Mar 2026

Wayne

The staff at The W were amazing and welcoming. Total 5 star service. I highly recommend staying with them.

Family_with_children

10/10

Exceptional

20 Mar 2026

Bradley

Wow what an amazing hotel. We were there for an IVF process just down the road. Upon finding this out the hotel put a heating pad and a whole basket of comforting snacks and items in our room for support. The hotel is gorgeous and unique-even has a recording studio!

Partner

10/10

Exceptional

04 Mar 2026

Angel

Nice hotel

10/10

Exceptional

03 Mar 2026

Dr Ruth

Didn’t have breakfast at the hotel because it was a little pricey.
The W Hotel is in an excellent location. It’s next to the metro so travelling around Toronto was very easy.

10/10

Exceptional

01 Mar 2026

Colin

Thank you for a great experience.

Partner

10/10

Exceptional

01 Mar 2026

Xiaoli

Great service!!

10/10

Exceptional

01 Mar 2026

susan

The level of customer service from the moment I arrived to the moment I left was top notch! The valet , bellman , check-in , housekeeping, restaurant servers , concierge—everyone went above and beyond . My stay & experience was beyond wonderful . Will be back again .

10/10

Exceptional

24 Feb 2026

Paulette

Great stay, Rooms are extremely clean. Staff is very courtesy and knowledgeable.

Family

10/10

Exceptional

19 Feb 2026

Tammye

Everything about our stay was amazing! The valet, the staff, amenities were great. The room was very clean and was stocked with everything we needed. The staff was extremely accommodating with all our requests. Would definitely recommend when staying in toronto

Partner

10/10

Exceptional

19 Feb 2026

Devin

The room was amazing, very clean. Staff was very helpful and accommodating throughout the stay.

Partner

10/10

Exceptional

18 Feb 2026

Kedny

Staff was very accommodating and attentive!

10/10

Exceptional

15 Feb 2026

Josee

Our stay was great. I recently had an injury which left my mobility limited. They were so kind and helpful and really made sure we had everything we needed. The space was so clean and beautiful, we loved it. Unfortunately, we had some unruly neighbours who tried to sour our stay but overall 10/10 would definitely recommend!

Leisure Partner

10/10

Exceptional

15 Feb 2026

Al

Great property all around!

10/10

Exceptional

11 Feb 2026

Nathalie

had a wonderful stay at the W Hotel Toronto. From the moment I arrived, the experience was elevated by the exceptional staff. The manager and front desk team — especially Ruben — were incredibly welcoming, professional, and attentive.

The Living Room restaurant was another highlight. The food was excellent, and the service truly stood out. George and Cathy went above and beyond to make the dining experience memorable with their warmth and attentiveness.

On top of that, the hotel’s location is perfect, making it easy to enjoy everything Toronto has to offer.

A beautiful hotel made even better by outstanding people. I would absolutely return.

Nathalie

Leisure Family

10/10

Exceptional

09 Feb 2026

Alexandra

Kind and helpful staff. Spotless and comfy modern room

Business_and_leisure Self

10/10

Exceptional

01 Feb 2026

Cornelia

Gorgeous room, exceptional service, very personal and accommodating. We couldn’t have asked for a better experience

Leisure Family

10/10

Exceptional

31 Jan 2026

Logan

Fantastic

10/10

Exceptional

30 Jan 2026

Osanna Ka Yin

Convenient location. Staff are very friendly and helpful. Clean room. Gym is great. It has lots of equipments just like a regular gym with water, towels, and sanitizing wipes. You can go to the subway via the underground without going outside. Dollarama, Shoppers Drug Mart, Eataly, Holt Renfew are all close by and they are accessible via the underground.

Leisure Family

10/10

Exceptional

25 Jan 2026

Melanie

Fantastic experience from check in to check out. Staff really went above and beyond; meticulous attention to detail was greatly appreciated. A true gem, keep up the great work guys

Leisure Partner

10/10

Exceptional

16 Jan 2026

Jill

Extremely accommodating cleaning staff. They were always happy to help.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Lynn

Absolutely everything was top notch. Thank you. And I will definitely spread the word about, my experience. Kindly, Lynn

Friends_and_family Friends

6/10

Pleasant

09 Jan 2026

Jashanjit

When visiting Toronto, the W in Yorkville is typically my number one choice. Unfortunately, this stay started off quite rocky. Additionally, there were issues with cleanliness in the room and hallways; the rooms on floor 9 looked nothing like the room I stayed in on floor 10 (dated and needing renovation). Service was extremely slow when needing to reach the front desk - and I overall didn't feel as welcome as my initial stay. I'll be visiting again next month and am rethinking my stay!

Leisure Self

8/10

Excellent

09 Jan 2026

Chung Wah

Love the staff, the room is very clean and I like the ambience and the location is great.

10/10

Exceptional

07 Jan 2026

Linda

The wonderful W Toronto was hit. Conveniently located, beautiful inside, staff fantastically friendly and helpful, rooms lovely, restaurant first class. Definitely recommend.

10/10

Exceptional

06 Jan 2026

J

Always a top notch stay.

6/10

Pleasant

04 Jan 2026

Kimberley

Pretty clean.

10/10

Exceptional

04 Jan 2026

Natacha

Great staff who know how to provide superior customer service.

Leisure Family

8/10

Excellent

02 Jan 2026

Alberto Hernandez

Perfecto

Business_and_leisure Family_with_children

8/10

Excellent

01 Jan 2026

Mikail

My kids enjoyed our stay at your establishment, so I love it too.

Leisure Family_with_children

8/10

Excellent

29 Dec 2025

Sharieka

The room was clean, not superclean. The staff was nice, but not super nice. The food and location was great.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Fereshteh

Great stay. Location is amazing, rooms are beautiful and easy check in.

10/10

Exceptional

26 Dec 2025

James Bryan

clean room, courteous staff

Business_and_leisure Partner

10/10

Exceptional

22 Dec 2025

HANI

Great hotel, staff is fantastic

Leisure Partner

8/10

Excellent

22 Dec 2025

Bonnie

Waa was clean, staff were courteous.

8/10

Excellent

19 Dec 2025

Bonnie

everything was nicely updated, staff were very polite

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Lilian

The staff was fantastic. Super efficient. Friendly. Probably the best service I have received checking into a hotel. Upon departure they held my luggage and shopping bags while I went out for breakfast, put my bags in the car and had my car ready upon departure. Best stay and I highly recommend.

Leisure Self

10/10

Exceptional

16 Dec 2025

Mary

Room had a slightly odd design but ended up being great. Staff was very helpful and courteous. Location ended up being better than expected.

Leisure Family

10/10

Exceptional

14 Dec 2025

Claude

Clean

10/10

Exceptional

14 Dec 2025

Susan

Every single employee was very accommodating. Quick service, efficiency, unique hotel and food options. Bell staff and the valet amazing. We felt so welcomed here for a weekend, 2nd time here and just so impressed with the staff.

Leisure Friends

10/10

Exceptional

14 Dec 2025

Matthew

Staff was extremely attentive to every need. Hotel is perfect for a weekend getaway accessible to everything in toronto

Partner

10/10

Exceptional

09 Dec 2025

Liz

Excellent customer service .

4/10

Poor

06 Dec 2025

Zelei

Air conditioner was so loud

Business

10/10

Exceptional

30 Nov 2025

Milton

Great overall experience. Wish the bars stayed open later.

Leisure

10/10

Exceptional

30 Nov 2025

Ikechukwu

Yes

2/10

Poor

30 Nov 2025

Rita

I booked on Expedia. As soon as I hit the “confirm” button I realized I had booked the wrong weekend. My fault.

Immediately called Expedia and asked them to
move the reservation to the following weekend as I’d made an error. No help. Said the hotel wouldn’t cooperate even though they had lots of availability

10/10

Exceptional

30 Nov 2025

Meena

Great experience

10/10

Exceptional

29 Nov 2025

Jeff

Nice hotel, upscale rooms, friendly staff.

Leisure Partner