Name: Chelsea Hotel Toronto
Address: 33 Gerrard St West, Toronto, M5G 1Z4, CA

Chelsea Hotel Toronto

Toronto-ON · Canada

100 reviews shown

10/10

Exceptional

07 Aug 2026

Shelby Norma Jean

Beautiful property with very helpful staff.

Family

8/10

Excellent

07 Aug 2026

Amber

Overall, we had a good stay. Hot tub was too crowded to enjoy and the wait time for the elevators is atrocious; but otherwise positive experience. I recommend using the indigo parking down the street instead of hotel parking. It’s a fraction of the price if you book using the app. The longer you stay, the less expensive it is.

Family_with_children

8/10

Excellent

07 Aug 2026

Mark

It was a convenient stay. The elevators take forever though.

10/10

Exceptional

07 Aug 2026

Matt

Great customer services. They accommodated a

10/10

Exceptional

07 Aug 2026

Darrell

Filiberto at the front desk was very helpful. In our rush to check out and make it to a hospital appointment, my son left his charger and power bank behind. Once we discovered the issue, he helped us retrieve them.

Family_with_children

8/10

Excellent

07 Aug 2026

Denis

N/A

6/10

Pleasant

07 Aug 2026

barry

Good location. The cleanliness of the bathroom left something to be desired.

Partner

10/10

Exceptional

07 Aug 2026

Kassandra

My stay here was amazing. The hotel is very close to amenities, local eats, and the Eaton center.
Staff were friendly, accommodating, and helped with ensuring that my day was pleasant and smooth.

Check out was at 11, but they extended it to 12 PM for me. A very nice thing that they did not have to do.

Self

6/10

Pleasant

07 Aug 2026

Maryann

Hotel common areas and staff were excellent, as was food. Our room was noisy from some internal mechanical system, couldn't figure it out. Room also was skimpy on towels, toiletries.

Family

10/10

Exceptional

07 Aug 2026

Luis

Staff was fantastic. The family pool was excellent.

Family_with_children

8/10

Excellent

07 Aug 2026

Jefferson

N/A

10/10

Exceptional

06 Aug 2026

Saul

Will be back soon! Thank you!

10/10

Exceptional

06 Aug 2026

Harrison

Room was clean and comfy. Elevators work really fast and efficiently! And the location is super key. Just south of the hotel is Elm St, don't miss out all the food options! Elm Street Deli and Flippers for breakfast!

10/10

Exceptional

06 Aug 2026

Mani

Great place to stay. Everything is walking distance.

10/10

Exceptional

06 Aug 2026

Nicole

Clean room, attentive staff, excellent for families. Restaurants on site

6/10

Pleasant

06 Aug 2026

Gemma

The hotel was adequate. The rooms were very clean and the cleaning staff were very professional. But the rooms were also very dated. They hadn’t been refurbished for about 20 years.

Also our check in experience was terrible. We had booked the hotel six months in advance and requested two rooms close together or adjoining. The rude receptionist totally ignored my requests and offered two unsuitable rooms.

Only when I insisted (and our kids got upset) did she give us two rooms close together. Then when we arrived on the floor there was a member of staff using an electric metal saw to fix a water pipe. It was extremely noisy and she was so cross when we asked her to stop. Awful first impression.

10/10

Exceptional

06 Aug 2026

Melissa

L’hôtel était parfait, les chambres très confortables et le staff sympathique. On a adorer l’hôtel!

8/10

Excellent

06 Aug 2026

Anthony

Standard hotel and services.

8/10

Excellent

06 Aug 2026

Yasser

Emplacement est excellent
Trop de bruit

10/10

Exceptional

06 Aug 2026

Kirsten

Clean and comfortable. Conveniently located right downtown

10/10

Exceptional

06 Aug 2026

Heidi

My 11 year old child and I liked the amenities for families. The tween/teen hangout room and the pool/jacuzzi spa/waterslide were all well used by us when we went. Very close to absolutely everything, and the breakfast on site was excellent. Wonderful choices, and the wait staff were hustling and working very hard to make sure everybody was being well taken care of. Overall an absolute fantastic experience and would easily come back to this hotel for future visits!

8/10

Excellent

06 Aug 2026

carmen

The hotel is in result busy and it was loud, due to the location outside. The restaurants and stores in the hotel were convenient. The only issue I had was, how expensive their parking is.

10/10

Exceptional

06 Aug 2026

Aaron

6/10

Pleasant

06 Aug 2026

Guetty

The paint on the bathroom ceiling is peeling in places

10/10

Exceptional

06 Aug 2026

Jaden

So convenient having a bar to relax at when needing to kill some time.

10/10

Exceptional

06 Aug 2026

David

Nice place

8/10

Excellent

06 Aug 2026

Ram

yes

8/10

Excellent

05 Aug 2026

Kelsey

The hotel itself was wonderful whether you are traveling alone or with family. The amenities are thoughtfully designed and have unique touches that set them apart from other hotels. However the staff was not overly friendly and not always helpful. My room was very clean and the beds were very comfy. I would definitely consider staying again.

8/10

Excellent

05 Aug 2026

Kathleen

Expensive for age but good

6/10

Pleasant

05 Aug 2026

ISABELLA

I got nothing more or nothing less than what I paid for so 3 star is a fair rating.
And I don’t believe fulfilling duties or do what they are paid for deserve any encouragement.

8/10

Excellent

05 Aug 2026

Garth

Great location

2/10

Poor

05 Aug 2026

Jocelyn

Very disappointing stay. After arriving at the hotel after a long, exhausting day of travelling I was not impressed upon entering our room to find two double beds with only two pillows on each bed. None the less I thought we’d make the best of it for the time being. We were only there two nights and didn’t plan to spend much time at the hotel anyway. I did notice a thick layer of dust on the ledge under the tv. The room was clearly outdated and in need of some serious dusting. The beds were very uncomfortable as well. But we didn’t complain as we only had two nights. However, upon packing to checkout I moved my pillow to check there was nothing left under it. To my absolute horror I found a big patch of black mould. I spoke with someone at the front desk and was offered a free upgrade for my next stay but unfortunately this was a once in a lifetime trip for my family. We all left feeling dirty and sick to our stomachs over the mould.

10/10

Exceptional

05 Aug 2026

Molly

Super helpful staff. The adults only pool / gym and rooftop balcony are excellent. Very clean and quiet, chill vibes. The kids pool and play area is also great. Amazing location, steps from Yonge Street and down to the Eaton Centre, Ed Mirvish Theatre, Dundas Square, etc. We only stay at the Chelsea when in Toronto, whether we stay as a couple, with our teenagers, and/or with our young kids. The Chelsea perfect.

10/10

Exceptional

05 Aug 2026

Raquel

Absolutely AMAZING!!!! And I never do reviews but THE CHELSEA was EVERYTHING AND MORE!!!! Will DEFINITELY VISIT AGAIN!!!! Screw 10/10… NO 11/10

8/10

Excellent

05 Aug 2026

Flora

Hotel was super nice and centric, but that comes to a cost (being downton) There is a lot of construction around the area and construction in Toronto starts at 6am!!! Also it was not the best soundproof hotel, something it's important when you go on a business trip. The staff was super friendly and helpful from the reception to the cleaning staff. I would stay here again, maybe not for business,

10/10

Exceptional

05 Aug 2026

Aisys Jeal

Had a wonderful two-night stay. Great downtown location. Clean, spacious room. Wifi was easy to connect to and had no interruptions. Helpful staff upon check-in and easy check-out process at the kiosk. The only real critique I have, which is a very small one, was that I didn't like the smell of the shampoo/conditioner provided. Otherwise, I'm glad I took the recommendation from a friend and would definitely stay again!

10/10

Exceptional

05 Aug 2026

Natalie

Favorite place to stay when in Toronto!

8/10

Excellent

05 Aug 2026

Marlene

Pour le prix et le standard de l’hôtel, la propreté/état de la chambre était un peu décevant. Un panneau de ventilation pendait dans la chambre ainsi qu’une pôle dans la salle de bains. C’était tout de même assez propre, mais le rapport qualité/prix était décevant. Je me serais attendue à beaucoup plus au tarif payé.

10/10

Exceptional

04 Aug 2026

Jennifer

The location was great for my hospital visit. Also very close to the Eaton Center.
Room was clean; mattress was comfortable.

10/10

Exceptional

04 Aug 2026

Gayle

The only issue i had was that my room safe was in the top of the closet and me being short couldn't reach it,I did talk to reception the night I arrived and was told they couldn't do anything about it which I wasn't happy with but it was late like 3am,talked to reception next day and they we're great and moved me to a different room at no extra charge where the safe was at ground level under the bathroom sink

10/10

Exceptional

04 Aug 2026

Yumie

It was nice hotel
Location is good.
I didn’t notice that the parking and breakfast was not included when I booked. You should confirm them carefully

10/10

Exceptional

04 Aug 2026

Annina

Pool

10/10

Exceptional

04 Aug 2026

Emmanuelle Louis

Big perk about the hotel is that, everything is close and at a walking distance. Even if you need to go far across the city, the subway is a 2 minute walk from the hotel and it connects to pretty much everything.

8/10

Excellent

04 Aug 2026

shelley

Old but- Clean rooms, helpful staff, centrally located.
Comfortable bed and pillows.
Our stay was very nice.

8/10

Excellent

04 Aug 2026

Abdulkader

The swimming pool was a bit filthy .. the parking is a bit pricy .. the room is good night

10/10

Exceptional

04 Aug 2026

Jasmean

Had an amazing stay very nice hotel and perfect location.

8/10

Excellent

04 Aug 2026

Jon

The bad:

The bedsheets, curtains and one of the pillows had a stain (looked like dried blood but idk). The rest of the room was pretty clean.

The bathroom didn’t have much toiletries, and the shower was a tub+shower, and the water pressure was on the low end.

On arrival, the parking entrance machine shutdown after I pressed the button so I had to wait about 15 mins for someone to come and the people behind me didn’t speak English, and were trying to tell me how to use the machine, I couldn’t tell them that’s exactly what I did.

The good:
The bad didn’t outweigh the good.

The pool was a ton of fun, my kids really enjoyed it. The slide is nice and actually fairly long. The lifeguards were aware but not strict which is nice. They had some other entertainment rooms, didn’t get a chance to try those yet.

The location is great, right outside the entrance you have plenty of food places, a few mins from subway station.

The breakfast was great, but a bit on the pricey side. My kids don’t eat much, especially in the morning, so to pay the kid price when they eat just a bit of eggs and toast isn’t quite worth it (one kid eats free per adult, if they are under 5)

10/10

Exceptional

04 Aug 2026

Éric

Bon rapport qualité prix

10/10

Exceptional

04 Aug 2026

Roza

Customer service was great !

2/10

Poor

04 Aug 2026

Lynea

fees!

10/10

Exceptional

04 Aug 2026

Stephanie

No free breakfast

10/10

Exceptional

04 Aug 2026

Gustavo

Great pool! Great breakfast

8/10

Excellent

04 Aug 2026

Kathleen

Trop loin un peu des grosses attractions, beaucoup de marche à prévoir. Le setup pour la piscine est pas top( temps d’attente parce qu’il y a trop de monde!

8/10

Excellent

04 Aug 2026

John-Paul

There were a lot of positive attributes about this hotel and others I was less impressed by. Positives: it was clean, centrally located, the temperature control was responsive and the staff, when you could with them, were great. Negatives: the digital checkin was confusing and frustrating. Putting in my passport didn't work, and typing in my name was equally useless as my name was not spelled in their system precisely the way I spell it. The hotel is huge and was very, very busy, and at times the elevators simply could not keep up. I don't think all of them were working, which exacerbated the situation. Although the room was great, the bathroom was small and subpar. Overall, decent hotel, but I have had much better VFM in Toronto.

10/10

Exceptional

04 Aug 2026

Kevin

I like that the hotel was right around everything I need to go to

2/10

Poor

03 Aug 2026

Karim

8/10

Excellent

03 Aug 2026

Alberto

my stay here was good room was decent I did enjoy the pool and the overall fitness area , staff were friendly. Although it was very hectic when I arrived check in was pretty smooth and I was able to check in earlier it is a very large hotel so there are many floors and divided sections by color so at times you can feel overwhelming the rooms do look a bit outdated judging by the rugs also their bath products aren’t the best other hotels Iv stayed in Toronto usually have dove products which are better quality the locations great near by many things so that’s good aswell I would stay here again

10/10

Exceptional

03 Aug 2026

Hiram

Great

10/10

Exceptional

03 Aug 2026

yves

Tres propre bien situer

8/10

Excellent

03 Aug 2026

Michael

Personnel sympathique et emplacement de choix.

La salle de bain nécessiterait quelques mises à niveau.
Longue attente pour les ascenseurs

10/10

Exceptional

03 Aug 2026

Allison

All good

10/10

Exceptional

03 Aug 2026

Jean-François

Good renos. Friendly and helpful staff. Location is very central.

6/10

Pleasant

03 Aug 2026

Steve

The room was clean and the staff were helpful and friendly. Price was a bit high for 3 days another hotel same # of star a block away was 500 cheaper and offered more in room amenities

10/10

Exceptional

03 Aug 2026

Emma

10/10

Exceptional

03 Aug 2026

Claude

The staff was very friendly and helpfull.

10/10

Exceptional

03 Aug 2026

Monifa

From check in to the room, the pool and transportation nearby to events was great at this hotel!

8/10

Excellent

03 Aug 2026

Laila

Bonjour
J ai trouvé l hôtel bien placé tout est proche et j ai payé moins d argent.
Tout est propre et bien organisé
Sauf le prix de 200CAD par nuit n inclus pas le petit dej et j ai été un peu déçu

10/10

Exceptional

03 Aug 2026

Art

the entire staff were very friendly and helpful. The room was will appointed and comfortable. The overall experience was great.

4/10

Poor

03 Aug 2026

Gregory

The pool experience was one of the biggest disappointments of our stay. We had to wait more than 20 minutes just to get in because of the waitlist, only to find that the hot tub was out of service. The pool itself was so overcrowded that children could barely complete the required swim test to gain access to the hot tub area, even if it had been operating. The facility was clearly beyond a comfortable capacity, making it difficult to swim, relax, or enjoy what is advertised as one of the hotel’s main family amenities.

Unfortunately, the condition of our room was just as disappointing. It was obvious that the room had not been thoroughly cleaned. There was a thick layer of dust under furniture that clearly hadn’t been moved in a long time, and when we pulled out the sofa bed, we found old food and debris underneath. Finding leftover food from previous guests was unacceptable and left us questioning the overall cleanliness of the room. Combined with the overcrowded pool and unavailable amenities, this stay did not meet the standards we expected.

10/10

Exceptional

03 Aug 2026

Tanya

We always enjoy our stay at the Chelsea Hotel. Most time where we book our stay here when we are in Toronto.

10/10

Exceptional

03 Aug 2026

Gregory

Clean room, friendly professional staff,

4/10

Poor

03 Aug 2026

MINA

Needs improvement from all aspects

6/10

Pleasant

03 Aug 2026

Victoria

Great location right in the heart of downtown and convenient for getting to major tourist attractions like CN Tower, Ripleys Aquarium and City Hall. Positives were some staff were very helpful and accommodating when I needed help with how to get somewhere or for my room. However, the rooms lack soundproofing and you can hear the sirens and people coming out from bars and clubs at night. So not great if you’re a light sleeper.

6/10

Pleasant

02 Aug 2026

Chantal

Our shower didn’t work and we didn’t get a refund or any alternative room.

10/10

Exceptional

02 Aug 2026

Carlos

In general is a good and convenient hotel

10/10

Exceptional

02 Aug 2026

Lucia

Great location, with great amenities for little kids .

10/10

Exceptional

02 Aug 2026

Katie

We loved the hotel and the amenities. It was clean and the staff was very helpful. My only wish would be that they would not allow guests to smoke right outside of the large front doors as the lobby often smelled like smoke.

10/10

Exceptional

02 Aug 2026

Michaël

Ben endroit et bien situé.

8/10

Excellent

02 Aug 2026

Marlene

Family friendly, clean, great location, in room kettle instead of coffee maker (much appreciated as a tea drinker), unfortunately no microwave.

10/10

Exceptional

02 Aug 2026

Khalil

Great staff, that were very helpful. The hotel location is great and was extremely convenient for our family.

10/10

Exceptional

02 Aug 2026

Sylvain

Super emplacement. Personnel courtois

4/10

Poor

02 Aug 2026

Ciera Krystine

I stayed four days with my sister. Lets start with the bathroom.Our sink was broken where the tap wouldnt turn off If you had a shower the whole bathroom would get soaked clothes included, that were placed off the floor. Room was extremely small but clean. The air conditioner did not work and it was 30 degrees outside. No coffee maker...it was a kettle with instant coffee. Next the pools. They have 2 pools, a family pool and an adult only pool. I went to the adult only pool to find small children in it... the hot tub was a joke it was so shallow it didn't even get ur chest wet and no jet power at all. I was extremely excited to stay at the Chelsea, it seemed like a high end hotel and it should be awesome and it wasn't. It was a pretty low end hotel trying to act high end.. wasn't impressed with my stay at all especially for the price.

8/10

Excellent

02 Aug 2026

Maxime

Great place for business accommodation.

10/10

Exceptional

02 Aug 2026

Nancy

Great staff

8/10

Excellent

02 Aug 2026

Cheryl

The hotel was extremely busy but every time I needed something, ie. extra towels and pillows, my needs were met almost immediately, I called the front desk and they were brought to my room in less than 15 minutes.

The room was clean and comfortable the only thing I didn’t realize was that the beds are double not queen sized which was a bit small for 4 people.

The location was great, I like that there are multiple entrances on different streets so you can walk around and get back easily. We didn’t have a chance to use the pool or other amenities.

I would stay again and would recommend.

8/10

Excellent

02 Aug 2026

Hamid

La première chambre qui nous a été octroyée n'était pas du tout du standing 4 étoiles dont l'hôtel se targuait: baignoire mal lavée, pas de support bagage à l'entrée, robinet qui fuit, certains clients bruyants.; donc 3étoiles et c'était bien payé. Pas plus. Et la publicité disait ''hôtel entièrement rénové'' ??!
Après m'être plaint le lendemain de tous ces problèmes, une autre chambre m'a été offerte sur le même étage (11e), un peu plus spacieuse, une machine à café, un meuble plus grand pour la télé, une salle de bain plus propre et un petit déjeuner gratuit pour les inconvénients rrencontrés..

10/10

Exceptional

02 Aug 2026

Wes

Always a good stay at the chelsea

10/10

Exceptional

01 Aug 2026

Helen

Room was clean and the staff was friendly.

10/10

Exceptional

01 Aug 2026

Amy

The hotel was so clean and staff was so helpful
The second floor had an area for our kids to burn off some energy and the kids room were so perfect for you

The location was very central and we were able to site see everything.

8/10

Excellent

01 Aug 2026

Mélanie

L’hôtel rapport qualité prix est bien , situé en ville d’accès facile. Mais l’hôtel est vieillissante chambre petite . Pour la famille c’est bien pour les activités.

10/10

Exceptional

01 Aug 2026

Davah

Great experience! We’ve stayed here during multiple trips to Toronto and keep coming back. Clean, amazing location, never any issues.

8/10

Excellent

01 Aug 2026

Marc-Andre

Bien situé, less personnel est

10/10

Exceptional

01 Aug 2026

Joshua

perfect spot to stay. had a blast

6/10

Pleasant

01 Aug 2026

Cynthia

Lobby is very nice and the hotel location is good. However the rooms are small and outdated. In addition, the bathroom was extremely cramped and in much need of updates. The garage is extremely tight. Large vehicles SUVs and trucks BEWARE horrible garbage!

8/10

Excellent

01 Aug 2026

Kim

Chambre propre
Nous notre chambre manquait un peu d’amour dans la salle de bain et tapis à grandeur sauf salle de bain pour personne asthmatique pas idéale sinon personne serviable bon petit restaurant en bas et pleins d’autre autour

10/10

Exceptional

01 Aug 2026

Daniel

Clean room, nice staff, very well located, walking distance too many things.

10/10

Exceptional

31 Jul 2026

Remi

A great family-friendly hotel downtown Toronto!

10/10

Exceptional