Name: Holiday Inn Toronto Downtown Centre
Address: 30 Carlton Street, Toronto, M5B 2E9, CA

Holiday Inn Toronto Downtown Centre

Toronto-ON · Canada

100 reviews shown

8/10

Excellent

22 Jul 2026

Joanna

Great location if wanting to be downtown/near subway. Not reassuringly clean in hallways but inside rooms good.

6/10

Pleasant

22 Jul 2026

Melissa

The accessibility bars in the bathroom were not designed for easy transfers and the bed was too tall that I couldn’t get into the bed without assistance. It would never work if I was travelling alone

8/10

Excellent

22 Jul 2026

Karen

The pool was out of service the duration of our stay; there were no signs posted in the lobby, in the elevator, at the front desk, nor did the staff mention it. You had to go all the way to the pool itself to find out, which was made more inconvenient by the fact you had to often wait a while for the elevator

Friends_and_family Family

10/10

Exceptional

22 Jul 2026

Reynald

Partner

10/10

Exceptional

22 Jul 2026

Yeu

great location

Partner

10/10

Exceptional

21 Jul 2026

Steve

Great staff and great place !

Partner

10/10

Exceptional

21 Jul 2026

Thomas

The room was clean and I slept really well. My view wasn't great but it help keep the room isolated so I slept well

Self

8/10

Excellent

21 Jul 2026

Maria Vera Mae

Clean, spacious

Family_with_children

8/10

Excellent

21 Jul 2026

Kafayat

It was good for a one night stay

Self

10/10

Exceptional

21 Jul 2026

Ifat

No comments

Self

10/10

Exceptional

21 Jul 2026

Geneviève

Bel hôtel, chambres biens équipées et employés très dévoués a leur travail.

Friends

10/10

Exceptional

21 Jul 2026

Milagros

The front desk was extremely helpful and respectful. The lobby have a tv where we saw the soccer games and that was a great amenity. The room was very clean.

Partner

6/10

Pleasant

20 Jul 2026

Bernadette

10/10

Exceptional

20 Jul 2026

Abhijeet

Good

Family

10/10

Exceptional

20 Jul 2026

Sharon

Room was clean and quiet. Supper at red was very good. Gloria with Housekeeping was amazing and super helpful

Partner

10/10

Exceptional

20 Jul 2026

Brock

Excellent location and pleasantly surprised by the quality of the location.

Rooms have been renovated and are very nice. That said, they are on the smaller side and consider getting something larger than the two double beds for a family of 4.

Family_with_children

6/10

Pleasant

20 Jul 2026

Sébastien

Beaucoup de problèmes avec la réservation et à avoir le crédit de 20$ pour le stationnement.

Family

8/10

Excellent

19 Jul 2026

Marguerite

Family

6/10

Pleasant

19 Jul 2026

Frederick

We always go at this hotel. This time, the employee at the check-in did the moral about an early check-in saying that that had a fee for it but that she was removing those fees this time. She was not that gentle doing it. Moreover, we already heard exactly the same case but for the parking. The employee can simply be gentle and I don't want to have a moral lesson when I am going at the hotel.

Partner

6/10

Pleasant

19 Jul 2026

chris

Lobby staff and cleaners are very helpful and friendly.

Rooms were clean and beds are nice. Little small.

Friends

10/10

Exceptional

19 Jul 2026

Lin

Very nice hotel.

2/10

Poor

19 Jul 2026

Marie

I spoke with Expedia day before check in. Expedia confirmed they spoke with hotel manager and that I could check in early at 12noon. Once I arrived at the hotel I was told there were no notes to my file and early check in was not possible. After waiting for an hour in the lobby they told me my room was available and could check in early for additional fee of $50. I would have chosen another hotel had I known this.

Family_with_children

10/10

Exceptional

19 Jul 2026

Sandra

On était en train et on a pu avoir notre chambre dès notre arrivée alors pas besoin de trainer nos bagages avec nous, c etait formidable!!!

Friends

10/10

Exceptional

19 Jul 2026

Brendan

Great location! Fantastic room with a comfortable bed. Close to everything you need plus a pool and restaurant in the hotel. Highly recommend for anyone visiting Toronto

Self

10/10

Exceptional

19 Jul 2026

Pamela

Very clean, great location, highly recommend for a smooth stay in TO.

Friends

8/10

Excellent

18 Jul 2026

Miranda

This hotel had everything a traveler needs. Good amenities and courteous staff

Partner

10/10

Exceptional

18 Jul 2026

Godsave Eric

It’s a nice place to stay

Friends

10/10

Exceptional

17 Jul 2026

Songyeon

위치 좋고 조식도 좋습니다. 다음에 또 머물가치가 있어요

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Crystal

Was a bit skeptical after reading some of the previous reviews but my experience was GREAT! The room was small,but not a big deal for us. Hotel and rooms were clean, friendly staff and in a great location!! I’d definitely stay there again when visiting Toronto!

Partner

10/10

Exceptional

17 Jul 2026

Myrna Marielly

Excellent service

Partner

8/10

Excellent

17 Jul 2026

Douglas

The property is located less than a block from the College subway station and less than a ten minute walk from Yonge-Dundas Square/Eaton Centre Mall. The room was good and clean, though showed signs of its age (scuffs, chips on the fixtures). Air conditioning worked very well.

Self

8/10

Excellent

17 Jul 2026

Yannick

Les chambres ne sont pas très spacieuses

Self

10/10

Exceptional

17 Jul 2026

Oseyemi

Excellent staff.
Breakfast was overpriced

8/10

Excellent

16 Jul 2026

Lauren

The room was clean but the hallways needed vacuuming. The staff was friendly. The rooftop patio was nice, and the gym was large. The room was quite small and felt cramped though.

Family_with_children

10/10

Exceptional

16 Jul 2026

Susan

Excellent hotel. The cleaner Paulette was amazing.

Partner

6/10

Pleasant

16 Jul 2026

Saeed

Quick check in progress and good food, but rooms are quite small

Self

10/10

Exceptional

16 Jul 2026

Daljeet

Paulette was so kind and helpful

Family

8/10

Excellent

16 Jul 2026

William

Hôtel bien situé. Les employés sympathiques et serviables. Merci

Partner

10/10

Exceptional

16 Jul 2026

Jess

The staff were very nice, very helpful. It was during the World Cup, so the room was likely more expensive than usual.

Family

10/10

Exceptional

16 Jul 2026

frank

Room was nice. Floor wasn’t the cleanest but not terrible. Good location and beds were very comfortable.

Partner

10/10

Exceptional

15 Jul 2026

Diane

Dès l'accueil, le personnel est courtois. Tous les services offerts et les lieux de restauration sont de qualité. La chambre très confortable. Le petit déjeuner excellent.
Plusieurs accommodements nous ont été accordés en fonction de mon travail. Ce fut très apprécié!

Partner

10/10

Exceptional

15 Jul 2026

Wesley

Comfortable room, good location, nice gym, good swimming pool

Partner

6/10

Pleasant

14 Jul 2026

Madhav

The towels were dirty, the tap was not working and very flow water flow in bath tub as well

Family

10/10

Exceptional

14 Jul 2026

Wendy

Clean room and staff were friendly

Self

4/10

Poor

14 Jul 2026

EUN MI

6/10

Pleasant

13 Jul 2026

Sukhpreet

Friends

6/10

Pleasant

13 Jul 2026

Olivier

Arriver à l’hôtel, nous avons acheter avec Expedia les déjeuners finalement pas de déjeuner inclus ! Appeler Expedia finalement il faut les prendres et Expedia vas nous rembourser ! Finalement arriver au moment du Check out pas de facture pour les déjeuners !! Manque de communication de la part de l’hôtel !

Aussi nous arrivons la bas nous nous stationnons dans le stationnement de l’hôtel nous disent pas rien et finalement on se retrouve a payer 40$ par jour pour mettre mon auto dans leur stationnement

Partner

10/10

Exceptional

13 Jul 2026

Sarah

Good quality hotel, excellent location and helpful staff.

Self

4/10

Poor

13 Jul 2026

Reginald

The rooms were dated, worn and old carpeting. The drawers opened awkwardly and could not open drawers and fridge at the same time. House keeping never came to our room once over the three days we were there. I had to go to housekeeping to get fresh towels, toilet paper and coffee for the room. Made my own bed and took out the trash as well. When i checked out I asked if this was common and the lady at check out said no.
She said she would speak to the staff team, Overall I really questioned value for your money

Partner

6/10

Pleasant

13 Jul 2026

Room is quite small but overall clean. Really helpful doorman telling us how to get to different places around downtown Toronto.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

DIAMOND

My stay here was great! It was my first trip to Toronto so I wanted to ensure I got my full experience and sometimes that was me rushing out my room before having time to fix my bed, etc. However, Ruba was amazing, I always came back to new towels, a nicely made bed and complimentary water. Thank you Ruba! :)

Self

10/10

Exceptional

13 Jul 2026

Tracy

Loved this hotel
Room was a bit small but loved the location as well as the sitting area on 6th floor.
You didn’t feel like you were Downtown Toronto at all.
So close to everything and we walked everywhere. Lots shopping and restaurants close by. LCBO and Loblaws were steps away.

Partner

8/10

Excellent

13 Jul 2026

Caitlyn

The staff was extremely helpful. I needed band aids and ear plugs and they happily supplied those. The rooms were pretty clean and I was able to adjust the air conditioning super low. My one complaint is I booked two rooms that were supposed to be the same, but one didn't have a bath tub which was not ideal with a toddler. Thankfully the other room was my parents so we were able to give her a bath there. But just a warning if it matters to you when booking. The place was clean, friendly, conviently located.

Expensive parking but I guess typical of Toronto. There was however lots of places to park in a covered lot.

Family_with_children

10/10

Exceptional

13 Jul 2026

Marc

Personnel serviable et accueillant. Avons eu un ajustement pour la chambre qui correspondait mieux à nos besoins à notre arrivée sans frais!
Chambre propre et confortable!
À y retourner sans hésitation!

Partner

8/10

Excellent

13 Jul 2026

Mary

The elevators were very slow, small and crowded

Self

10/10

Exceptional

12 Jul 2026

Allan Monge

Muy bueno

Family

10/10

Exceptional

12 Jul 2026

Emily

Room was clean! And pretty small standard room for one night. Nothing crazy, just simple

10/10

Exceptional

12 Jul 2026

SERGIO

The location, convenience and everything else were excellent

Partner

6/10

Pleasant

12 Jul 2026

Grace

Great staff. They were super friendly and ready to help.

Like most downtown properties, breakfast was not included which adds to the cost of visiting, although breakfast diner options are close by. We found the restaurant was overpriced so went elsewhere.

Beds were comfy and the room was clean and tidy.

Right next to the subway station and easy walk to most places you may want to visit. Next door to old Maple Lead Gardens.

Would stay again.

Partner

10/10

Exceptional

12 Jul 2026

Craig

Central location
Clean and reasonably priced

Family

6/10

Pleasant

11 Jul 2026

Mary-Beth

The area is really scary. Halls need updating. Room was OK but very small.

Partner

10/10

Exceptional

11 Jul 2026

Ron Carlo

Budget Friendly, Relaxing. Best summer in Toronto.

Family

10/10

Exceptional

11 Jul 2026

Mario

Tout parfait……………………………..

8/10

Excellent

11 Jul 2026

Kaylan

Perfect locations. Nice hotel. Friendly staff. Will definitely return.

Partner

8/10

Excellent

11 Jul 2026

Nikita

Clean room, friendly staff. Swimming pool was very nice. A few things required attention but overall a very good experience.

Family_with_children

8/10

Excellent

11 Jul 2026

Robin

The property is in a convenient location if you are visiting downtown Toronto. Bed was very comfortable. Room was more than suitable for one overnight stay.TV did not work.
Front office staff were great and accommodating. However, attempting to contact the hotel from outside the building was frustrating with numerous advertisements but no human being ever answered. We were on hold twice for 20 minutes and then their line hung up.
Ended up using Xpedia contact the property by messaging but no response was received.
Overall, would look for another downtown hotel on next visit.

Partner

4/10

Poor

10 Jul 2026

Tyler

I stayed here for a 1 night stay, and have stayed at this location multiple times. I am making this review so people are aware of the situation I was in the last time I stayed. There was in fact mould all over the curtains of our room when we checked in, and was not offered a new room until we had to ask. They offered to clean it… did it need to be cleaned? Yes. Is mouldy curtains something that can be properly cleaned quickly? No… staff was super kind, but no reimbursement or anything for the mouldy room, which was unfortunate.

Friends

10/10

Exceptional

10 Jul 2026

Precious

Everyone was pleasant, Bartender was a superstar!

4/10

Poor

10 Jul 2026

Cheng

receptions need to get well trained on how to help customers.

Family_with_children

2/10

Poor

10 Jul 2026

KARIMA

Rooms to small. Staff very rude

Family_with_children

4/10

Poor

10 Jul 2026

Arlette

Buffet Breakfast staff very very nice,

Breakfast not bad but No pancakes, or waffles; why?

Bedrooms very very small....too noisy; the air conditionner made a big noise....

Did not like my stay

6/10

Pleasant

10 Jul 2026

Chalika

Staff was great. If you have a large van - you will park in a public parking time are 6am- 6pm/ 6pm- 6am. It is locked behind the hotel. ($15-18) per shift. The location Does not have continental breakfast, food is $26 per person. There are many options of food outside- including the grocery store on the corner. Rooms are very small so pack light. Location is close to subway and other attractions for getting around the city.

Family_with_children

8/10

Excellent

10 Jul 2026

Martin

Great location, price and garage. But room was a bit small and gym needs a few more equipment.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Devindra

The location is in central Toronto. Our concern was the noise level and we were able to hear the train at night.

If you’re looking for something very central at Yonge and College right downtown this is great.

Partner

10/10

Exceptional

09 Jul 2026

Dawn

Quick easy check in despite it being busy. Cold citrus water was so good on such a hot day. Pool and outdoor lounge were great and relaxing. Breakfast offered so many choices. Room was clean and comfortable

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

SHANTANU

great

Family_with_children

6/10

Pleasant

09 Jul 2026

Michelle

This hotel had lots of helpful staff. It was very clean throughout and our bed was very comfy. Our bathroom was clean and worked well. There was an in room coffee pot with coffee and bottled water, and it also had a mini fridge. Despite how wonderful all this was, the drab lighting and carpeting made it feel dreary and old. The room was really small and had only a tiny window that was set back so no natural light could get in. Despite this, I would stay again. It was a great price point for downtown Toronto and was steps from the subway, drugstore and restaurants. We walked to Sick Kids hospital in about 10 mins.

Friends_and_family Family

2/10

Poor

09 Jul 2026

Praneel

Its a small room with dial up speed water pressure

Family_with_children

10/10

Exceptional

09 Jul 2026

Candice

It was our first time at this location and we will definitely be back. Fabulously clean and staff were helpful

Partner

4/10

Poor

08 Jul 2026

Alannah

This hotel is not accessible for wheelchair users. The hallways and elevators are too narrow. The breakfast buffet was not accessible either, and my family and I had to go sit and an entirely different area. I am so disappointed in this hotel for not following the Accessibility for Ontarians with Disabilities Act, 2005. I do not recommend.

Family_with_children

8/10

Excellent

08 Jul 2026

VICTOR

The hotel is ok elevators old and rooms can be better maintained but all good

Self

6/10

Pleasant

08 Jul 2026

Janet

We stayed 2 nights and had 2 fire alarms. Both at 1:30am and 2:30am. And parking wasn’t included. $80 for 2 days. Ridiculous.

Partner

10/10

Exceptional

08 Jul 2026

Jenifer

Fantastic breakfast staff.

Family

10/10

Exceptional

08 Jul 2026

Christina

Room was clean and smelled fresh. Staff was friendly. Breakfast was delicious with lots of variety.

Self

6/10

Pleasant

08 Jul 2026

Olga

Overall the property is good, excellent location, friendly staff, good housekeeping. The only two notable things are: dirty floor carpet everywhere, in the hallway, in the rooms, it's visible these are very old, worn out and need replacement. Second - they have weird plumbing system, you can hear the water going down the drain even when you're not running the water. Not sure if other drains go into the neighboring rooms or another arrangement. Very odd.

Family_with_children

10/10

Exceptional

08 Jul 2026

marcel

Excellent. Good location, includes parking, clean and modern.

Friends

10/10

Exceptional

08 Jul 2026

Evelyn

Great location

Family_with_children

10/10

Exceptional

08 Jul 2026

David

The room was clean and modern. We ate dinner on the rooftop patio which is beautiful. The breakfast was very good. The location is about a half a block from College subway station so it is very easy to get around.

Partner

10/10

Exceptional

07 Jul 2026

Jasmeen

room was so clean, felt so comfortable and easy to get used to compared to stays at other places!! staff was so helpful we didn't had cutlery so we called the front desk and they delivered it within 5 minutes. the breakfast buffet was so ice too. everything was so fresh 10/10 recommend would definitely consider booking again in the future

Partner

10/10

Exceptional

07 Jul 2026

Charlynn

I had no issues. The staff were friendly, my room was clean with everything I needed. Its walkable to the mall and downtown.
Would recommend!

Self

8/10

Excellent

07 Jul 2026

Brittany Diane

More elevators!

Partner

4/10

Poor

07 Jul 2026

Hai Hoan

The hotel is old and the staff are unfriendly

Self

6/10

Pleasant

07 Jul 2026

Sarah

Perfect location in Downtown Toronto but double beds are so small for two people. The room was incredibly cramped. Hit my shoulder twice on the TV that protruded into the walkway around the bed. Couldn't use the chair at the desk as there wasnt enough room to pull it out. Why bother putting a desk in such a small room?

Family

8/10

Excellent

07 Jul 2026

YOLANDA

Great location. Property is decent. The rooms are quite small along with the bathroom . I was only there for a 2 day birthday trip and didn’t stay in the room much, so it wasn’t really a problem for me.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Sophia

The location is great! It's steps away from Starbucks and Loblaws grocery. The Hot Pot restaurant is a great experience. We took a stroll down Yonge Street and got ice cream. The pool and fitness area are nice. I really enjoyed the outdoor patio area just by the pool. The staff were very helpful and nice.

Family_with_children

6/10

Pleasant

07 Jul 2026

baran

I wish the were slippers inside the room and more bottle of water!

Partner

10/10

Exceptional

07 Jul 2026

Shaun Mary

Stayed during FIFA events & Pride Week. Staff provided advance notice about Pride parade road closures & suggested alternate routes, which helped with planning.
Purpose of our trip was surgery at a Toronto hospital. The location was ideal—less than half a block to the subway & streetcar, under a 10-minute walk to the hospitals, or about a $5 Uber ride. Union Station was about a 30-minute walk or a short subway ride away.

We paid extra for the breakfast package through Expedia, & it was worth it. Breakfast included French toast, sausages, scrambled eggs with toppings (cheese, olives, salsa & bacon), vegan options (spinach & beans), oatmeal, yogurt, cereal, croissants, scones, muffins, fresh berries, melon, juice & coffee served at the table. Apples & oranges were available to take, & staff provided containers & bags for guests who couldn’t stay to eat.
Our standard king room was small but clean & modern. Request a higher floor for less traffic noise & a better view.
We didn’t use the pool but spent time relaxing on the attached outdoor patio. It was quiet, with lounge chairs, & a nice place to eat takeout while my spouse recovered from surgery. Restaurant food can also be served on the patio.
Despite the busy week, elevator wait times were minimal. When one elevator was temporarily out of service, a manager directed guests & kept everyone informed.
The location, breakfast, clean rooms & outdoor patio made it a good choice, especially for anyone visiting nearby hospitals.

Partner

6/10

Pleasant

07 Jul 2026

Derrick

If you have anything bigger than a compact car, you will have to park elsewhere. There is paid parking a couple blocks away.

The property was clean. Room was very small considering I reserved a King Sized suite.

There was a fire alarm around 1am both nights I was there. False alarrm. The stairway is very narrow and evacuation was very slow. Good thing there wasn't a fire

Partner

10/10

Exceptional

07 Jul 2026

Jennifer

Had a short and nice stay at this hotel. Will surely recommend. The location is very convenient. Would've loved to stay longer, but I was on a transit back home.

Self

10/10

Exceptional

07 Jul 2026

Tammy Ann

My friend and I had an absolutely fantastic stay at the Holiday Inn Downtown Toronto Centre on Carlton Street for a birthday weekend getaway. From the moment we arrived, the experience was wonderful.

The staff were incredibly friendly and couldn't do enough for us throughout our stay. We both had lovely rooms, the beds were exceptionally comfortable, and everything was clean and well maintained.

The location is excellent—you can walk almost anywhere. The Eaton Centre is about a 10-minute walk away, and Yorkville is also easily accessible on foot. It made exploring the city so convenient.

I also enjoyed the pool, which was a great bonus and perfect for a relaxing swim.

Overall, it was a fabulous girls' weekend, and we would definitely stay here again. Highly recommended.

Friends