The Saint James Hotel an Ascend Hotel Collection M

10/10

Exceptional

18 Jun 2020

Julia

Best little hotel I ever stayed

They are always accommodating. I am disabled and require special attention. I don't want to even have to consider another spot. Staff are excellent, very friendly.
I'm sure we will be back again.

Business

10/10

Exceptional

28 Apr 2020

Jeff

Good value. Due to COVID, some amenities were not available but rooms are large and modern

Leisure Self

8/10

Excellent

25 Apr 2020

Ryan

For the price of a down town Toronto , it was a good deal . Close to Eaton Centre. Room was clean . Beds comfortable . For the price , I would stay there again.

Leisure Family

10/10

Exceptional

08 Apr 2020

Verified traveler

Rooms were very clean, beds comfortable and Front Desk staff accommodating

Business_and_leisure Friends

8/10

Excellent

18 Mar 2020

Verified traveler

Newly renovated rooms very clean , friendly staff,

Leisure Self

10/10

Exceptional

16 Mar 2020

Verified traveler

good price. large rooms. clean.

Business Self

8/10

Excellent

16 Mar 2020

Verified traveler

Location was great especially for walking downtown. Parking was kinda strange next door under that building. Pool and hot tub would have been nice. L

Leisure Family

10/10

Exceptional

16 Mar 2020

Verified traveler

We really loved our stay at this hotel. Right from check in to check out the staff were so accommodating and efficient. They offered free parking and late checkout as part of our VIP booking with Expedia and even extended our parking until later on the checkout date, so we could visit my dad at Toronto General Hospital. Outstanding!!! Thank you for everything and we will see you again for sure. Shout out to Jin!!! Be well!

Friends_and_family Partner

10/10

Exceptional

12 Mar 2020

Debbie

From the little gift bag to the robe and slippers and the rainfall shower. My stay overnight was lovely. What a comfortable and clean spot

Leisure Self

8/10

Excellent

12 Mar 2020

Verified traveler

I did not like breakfast at all. For family with 2 kids the breakfast are not good enough. I was expecting something like table from I can pick up what I would like to eat... to have different possibilities what to drink (coffee, milk, tea,...).
What did I not like was that it was quite loud on the hotel other quests were noisy during night

Friends_and_family Family

8/10

Excellent

11 Mar 2020

Verified traveler

Room was great. Location was good. Staff very nice.

Business_and_leisure Self

10/10

Exceptional

10 Mar 2020

Noor

Awesome staff
Nice Resturant
Close to hospital 👍

Business Family

10/10

Exceptional

02 Mar 2020

Verified traveler

Really pleased with this hotel. The room was good, nice decor, clean and comfortable.

Business Self

10/10

Exceptional

24 Feb 2020

Verified traveler

Excellent Stay Great location Very modern clean Definitely will stay again

Leisure Friends

10/10

Exceptional

23 Feb 2020

Verified traveler

Gift bag upon arrival, two complimentary Freshii breakfast coupons, shower slippers, and robes. Fully stocked Keurig station.

Self

10/10

Exceptional

21 Feb 2020

Verified traveler

All very good. No complaints. Will stay there again

Leisure Friends

8/10

Excellent

21 Feb 2020

Francesca

The hotel was in an excellent location. If you are looking for something in the middle of downtown this should be an option for you. Rooms are small but comfortable. Our first room was at the front and we asked to move because of the traffic noise. Back of hotel or higher floor much quieter. Staff were very good - pleasant and efficient.

Friends_and_family Family

10/10

Exceptional

17 Feb 2020

Verified traveler

Large room and very quiet. Nice location to many restaurants. They've added safe and hairdryers apparently missing earlier. Bathroom was smaller and lighting for makeup was poor. An excellent value.

Friends_and_family Family

4/10

Poor

14 Feb 2020

Verified traveler

Nothing I liked. Only good thing is location.
Don’t fall for the good reviews. Great disappointment!

Business Family_with_children

10/10

Exceptional

13 Feb 2020

Amber

One night business stay

Awesome customer service upon arrival. Made sure to explain parking well. They offer nice bonuses for hotels.com VIP, like free parking, upgrades, and delayed checkout.

Business

8/10

Excellent

13 Feb 2020

kumar

Like:
- Right on downtown
- Economical
Dislike:
- Morning breakfast was not that good, except for smoothie

Business_and_leisure Friends

10/10

Exceptional

12 Feb 2020

Mike

Wow! Great place to stay when in Toronto. We will definitely booked this Hotel again. The staff was very accommodating.

Friends_and_family Family

10/10

Exceptional

12 Feb 2020

Christine

A very positive firs time visit to the Saint James

Hotel was a very nice discovery. I arrived earlier than standard check in time but reception kindly gave me a room right away which was greatly appreciated as I had to get to an appointment and needed to freshen up. I requested a 45 minute delay in checkout time so I could get to a luncheon engagement which was happily accommodated. Overall a very pleasant stay with very nice front desk staff.

Self

10/10

Exceptional

10 Feb 2020

Oly

Close to everything, right across the street from Ryerson

Business_and_leisure Family

10/10

Exceptional

10 Feb 2020

Jose

Great stay at St. James in Canada

Nice and beautiful hotel well located near places of interest!

Partner

10/10

Exceptional

09 Feb 2020

Verified traveler

The room we stayed in was spacious. Everything we needed was provided - fridge, microwave, coffee machine, amenities, dryer, breakfast, etc. We want to stay there again when we go to Toronto next time. We will recommend this hotel for anyone who wants to visit Toronto.

Business_and_leisure Family

6/10

Pleasant

05 Feb 2020

Steve

The room itself was nice and reasonable, with a comfortable bed, and gorgeous bathroom. But the hallways were dark and dingy, not particularly clean. It seems that they are in the process of redoing the hotel, starting at least with the room quality.

Leisure Partner

8/10

Excellent

03 Feb 2020

Alex

I liked that it was right downtown but I didn’t like that it was right next door to a homeless shelter.

Leisure Self

10/10

Exceptional

28 Jan 2020

Andrea

From the moment we checked-in 'til our departure the
staff was very friendly. Available coffee and water in the lobby was a nice touch. Very central to many areas of
downtown Toronto. Parking next door was great and breakfast at Freshii was wonderful too.

Friends_and_family Family

10/10

Exceptional

28 Jan 2020

Verified traveler

Great VIP amenities!!! It was a pleasant surprise.

Leisure Partner

10/10

Exceptional

27 Jan 2020

Verified traveler

Located in the heart of downtown Toronto. Within walking distance of shops and other activities.

Leisure Partner

10/10

Exceptional

25 Jan 2020

Verified traveler

Liked location
Excellent staff and hep by on duty staff member

Self

8/10

Excellent

25 Jan 2020

Verified traveler

Excellent value and location. Great coffee. Big room.

Leisure Partner

10/10

Exceptional

24 Jan 2020

Verified traveler

I had to stay a week at this hotel and had a couple of special requests that they were able to accommodate easily. It really helped me out so I was grateful they were so flexible. Would recommend this hotel.

Leisure Family

4/10

Poor

23 Jan 2020

John

I didn’t like the property, the room felt very dusty, even the air in the room felt like your inhaling dust. The comfortability wasn’t great either due to those issues I just mentioned.

Business_and_leisure Friends

10/10

Exceptional

22 Jan 2020

Verified traveler

Great location, great staff. Complimentary breakfast and gym pass was wonderful.

Business Self

10/10

Exceptional

20 Jan 2020

Bruce

This is a small 38 room boutique hotel right in the heart of Toronto. Just 1/2 a block from Yonge St. it is within walking distance of the Eaton Centre and many restaurants. I was just gobsmacked when I entered my room. It was HUGE! the bedroom itself was larger than my master bedroom at home and the bathroom was larger than my guest bedroom! The bathroom was nicely appointed with a large shower and a free standing bathtub. The room itself had a king sized bed, small cube refrigerator, Keurig coffee maker, and microwave oven. Other amenities included hair dryer, steam iron and ironing board as well as bathrobes and slippers. The few things I could nitpick about are that beside the office chair for the desk, there was nowhere else to sit. The room certainly large enough to accommodate a sofa and chair. The bed itself was comfortable but the sheets felt overly starched and stiff. The refrigerator was positioned in such a way that the edge of the door would hit the hinge of the bathroom door when you opened it. I found this out the hard way when closing the door! Breakfast was included with the room and was provided by Freshii, a chain restaurant you would find in many food courts in the city. They offer \"healthy options\" such as wraps and bowls and smoothies with ingredients including kale, quinoa, and avocado. Would have been nice just to get a bagel or croissant. The place was kept immaculately clean and was very quiet. I would highly recommend this place to everyone.

Leisure Self

10/10

Exceptional

18 Jan 2020

Yael

The staff very kindly allowed me to check in early since the room was ready. Simple and clean hotel, and they partner with Freshii to provide a basic hot breakfast. Great budget stay in the downtown area, and I would absolutely go back!

Business_and_leisure Self

10/10

Exceptional

16 Jan 2020

Verified traveler

Love the location.
Easy access. Close to the subway and buses.
Quiet and safe location.
Plenty of god eating places around the hotel.
Room is impeccable.
Clean , modern and a joy to stay in.
Will be back.

Business_and_leisure Self

8/10

Excellent

11 Jan 2020

Verified traveler

Great shower and Internet was solid. Very good location value and nice to have Freshii as the breakfast option.

Business Self

10/10

Exceptional

11 Jan 2020

Verified traveler

DIREO was amazing. His was my original contact person and he was also there when we checked in. Always friendly, professional and highly accommodating. Excellent location relative to food choices and hospital. Our niece has a rare cancer and was in Toronto for her first consultation with the oncologist. Your hotel provided a safe and comfortable respit for her with every amenity that we needed. ALL staff were equally helpful. Thank you so much!

Friends_and_family Family

10/10

Exceptional

06 Jan 2020

Adam

Great stay!

Lovely experience from start to finish. Received a gift bag of goodies upon check-in and the room was very clean and spacious for our needs. Loved the keurig in the room plus the sliding closet and bathroom doors.

Partner

8/10

Excellent

05 Jan 2020

Verified traveler

Very central location, Able to walk to restaurants and malls, clean room and bathroom, comfortable beds, very friendly and helpful staff overall except for one cleaner. Would definitely stay there again.

Leisure Family

8/10

Excellent

03 Jan 2020

Jesse

Cool downtown hotel

Great location and hotel. Freshii breakfasts are wonderful!

Friends_and_family Family

10/10

Exceptional

02 Jan 2020

Jose

Lovely

Friends_and_family Family

10/10

Exceptional

31 Dec 2019

Verified traveler

Great location. Friendly helpful staff at front desk.

Leisure Family

10/10

Exceptional

27 Dec 2019

Warren

Easy parking next door . Front desk very helpful Complimentary
breakfast

Friends_and_family Partner

10/10

Exceptional

22 Dec 2019

Verified traveler

Great staff, spacious comfortable room and central location. Highly recommended.

Leisure Partner

10/10

Exceptional

21 Dec 2019

Rickhwhitejr

True boutique hotel in a great location. Very well maintained and modern feel.

Business Self

10/10

Exceptional

18 Dec 2019

Verified traveler

This is now the hotel I choose to stay when I'm in Toronto. Their rooms are neat, equipped with bathrobes, slippers etc. It is a smaller hotel and allowed me to feel at home.The best part was the complimentary breakfast at Freshii which is in the hotel. They had a number of options, all healthy and delicious. Will definitely be back at the St-James Hotel.

Leisure Partner

8/10

Excellent

15 Dec 2019

Lauren

Good!

Everything was good! Very convenient location. The only thing I didn’t like was the heating system. It was one of those old air blowing ones. Went from very cold to hit and stuffy. Hard to find a happy medium. But everything else was good!

Business

10/10

Exceptional

13 Dec 2019

Verified traveler

Very enjoyable stay. Good location with pleasant staff. Would stay again.

Leisure Family

2/10

Poor

11 Dec 2019

Verified traveler

Two nights. First night the heater didn’t work. It was winter. They moved us from room 401 to 501. Second night heater stopped working too. At 1am they gave us a space heater. In the middle of the night the circuit breaker blew. Woke up freezing. Will not stay in this hotel again despite the price. Front desk staff were friendly and location was convenient though

Leisure

8/10

Excellent

09 Dec 2019

Arja Maria

Great find.

Accommodations were exactly what we needed. Great location, friendly staff, breakfast was more than we expected. Will book again.

Partner

10/10

Exceptional

09 Dec 2019

Visitor

Its pretty close to US Consulate General Office in downtown and also to the CN tower

Business Self

8/10

Excellent

07 Dec 2019

Verified traveler

Location was great, staff is super friendly, my children enjoyed the stay.

Leisure Family

10/10

Exceptional

06 Dec 2019

Verified traveler

Modern clean rooms. The beds are very comfortable. Lots of pillows and towels. Quiet area. Great breakfast. Loved the grilled egg, cheese, spinach, and mushroom wrap. Will return!

Business Friends

10/10

Exceptional

04 Dec 2019

Verified traveler

Great location. Very clean, spacious room. Hotel provided slippers, which was a nicetuc

10/10

Exceptional

04 Dec 2019

Verified traveler

The staff was really friendly, and the place was kept clean and provided slippers and robes!! :)

Friends_and_family Partner

10/10

Exceptional

30 Nov 2019

Robert

Great location and nice clean comfortable room.

Self

10/10

Exceptional

26 Nov 2019

Karla

Great Hotel

I had a lovely stay at the St. James Hotel. We arrived a couple hours before check in but since there was a clean room available we were allowed to check in early. I arrived on my birthday and they very sweetly placed a birthday card and delicious box of chocolates in my room! Our room and the overall hotel was clean, service was good and the complementary freshii breakfast was great (except for the Cali bowl...I personally didn’t like it and thought it was runny and lacked flavor). The location was great as well, because it was so close to the city center we were able to walk virtually everywhere we wanted to go. It was also conveniently close to a subway station (Yonge/Dundas) when we had a slightly longer commute or needed a little shelter from the cold or rain. I would definitely stay at this hotel again and would recommend it to others.

Friends_and_family Family

10/10

Exceptional

22 Nov 2019

Verified traveler

Centrally located, parking available and quite a nice hotel

Business Family

10/10

Exceptional

17 Nov 2019

Volodymyr

Very nice service

Partner

8/10

Excellent

12 Nov 2019

Peter

The Saint James: Comfortable and Convenient

My girlfriend and I really enjoyed our stay at The Saint James. It is close to the subway, along with fun neighborhoods in downtown Toronto.

Partner

10/10

Exceptional

29 Oct 2019

Verified traveler

Nice rooms, friendly staff and great location. 2nd time staying here and will stay again.

Leisure Partner

10/10

Exceptional

29 Oct 2019

Verified traveler

The hotel is in a great location near 2 subway stops and lots of great restaurants. The parking is a little confusing as the parking is underground and located under the office building next door. It is secure, but hard to find. It was so easy to get around on the subway and buses we didn’t really need our car. The room was large and the bed was very comfortable. The breakfast was good for a snack, but not very filling. The staff was very friendly and even called around to help us find a place to watch a football game we were interested in. Great place to stay!

Leisure Partner

8/10

Excellent

23 Oct 2019

Myriam

All was good, except for the healthy breakfast included in the price that at least for us it is not that healthy, so we did not have breakfast in the hotel.

Partner

10/10

Exceptional

23 Oct 2019

Verified traveler

Staff was helpful and kind when we arrived. Room was immaculate and couldn’t have asked for a better location.

Friends_and_family Family

10/10

Exceptional

17 Oct 2019

Verified traveler

Nice little hotel right in the middle of downtown Toronto. Very convenient location to all the shops and restaurants downtown, and nearby transit stations. Our room was super spacious and lovely, and I have to say, the shower was incredible. For that shower alone, I'd stay here at every possible chance. Breakfast choices are a bit limited but the food itself is quite good. Parking is not free unfortunately, but the hotel offers parking at the garage next door for a pretty good price. All in all, definitely recommend staying here while in Toronto.

Leisure Family

10/10

Exceptional

15 Oct 2019

Alison

Location, location, location. It is located walking distance to all of the locations we were going to in the downtown core.

Leisure Family

8/10

Excellent

14 Oct 2019

TerryW

The location is great, accessible and walkable to everywhere@

Leisure Partner

10/10

Exceptional

14 Oct 2019

Karen

Checking was seamless as will as information about the parking
Staff were knowledgeable and we loved the pictures of old Toronto

Leisure Partner

8/10

Excellent

13 Oct 2019

Verified traveler

Room was very nice, but the view was meh. The hotel was difficult to find for me, with busy rush hour traffic, but after circling the block a couple of times, I found it, then had to drive to an underground parking lot which was not included In The price of the hotel. Other than these issues, nice central location. 45 min walk to CN tower. 10 min walk to Eaton centre. I was able to leave my car the entire next day which was nice.
Breakfast was excellent, and bed was super comfie.
I would stay there again

Leisure Family

10/10

Exceptional

06 Oct 2019

Sheri

Loved the freshii on site.. the cute slippers and gift bags provided by the hotel

Leisure Family

10/10

Exceptional

04 Oct 2019

Marylyn

Great value in a good area

Excellent facilities in the room - 2 large comfy beds and 4 lovely squishy pillows per bed. Extras including coffee machine and microwave. The best shower I think I have ever encountered. All spotlessly clean.
Convenient location- do take a walk into Cabbage Town, about half a mile along the street - really eclectic housing and interesting area.

Partner

8/10

Excellent

01 Oct 2019

Glen

kellys travels

Hotel is a ten minute walk from Dundas Station and busy Eaton Centre a very busy area, so no shortages of shopping and places to eat. We were welcomed with a little gift bag a nice touch. Public transport is everywhere and very efficient to get around. Hotel is just out of all the noise so is nice to come back to after a full day of sightseeing. We had room 404 at the front of the building it was very spacious, big comfy bed, nice big shower. The only thing was it said we had breakfast included, so when we went down to have our breakfast it was a small shop within the hotel and we were told we could have an egg dish which was in a pocket bread or a yoghurt and fruit. This does not equate to breakfast a bit of a let down. Coffee machine in lobby was handy

Partner

10/10

Exceptional

30 Sep 2019

Verified traveler

This is our second time staying at the Saint James and everything was excellent. Jin was fantastic in accommodating the coming and going of our team throughout the weekend. We will plan to be back again next year!

Business

10/10

Exceptional

25 Sep 2019

Angela

I loved the cleanliness and the service. Bedding and shower were great, free expresso and cappuccino at the lobby were a great plus.

Leisure Family_with_children

8/10

Excellent

22 Sep 2019

Verified traveler

Room was huge, with a comfortable seating area and a big bed. So plenty of room to chill out at the end of our 3 week trip. Very busy area and convenient for College subway stop.
The incuded breakfast is from a food outlet, part of a chain. The breakfast items are maybe not to everyone's taste.

Leisure Partner

10/10

Exceptional

17 Sep 2019

Heather

My room was clean and quiet. I had a good night's sleep and would stay here again.

Business Self

10/10

Exceptional

16 Sep 2019

Sara

I was slightly worried that we were able to secure a room, at a great price, during TIFF, but the location and hotel was excellent. Very clean, the room was great and staff was very friendly and helpfull.

Friends_and_family Partner

10/10

Exceptional

02 Sep 2019

Verified traveler

Nice stay, liked the location

Coffee line was always long and coffee wasn't great but everything else was fantastic.

Friends_and_family Family

10/10

Exceptional

30 Aug 2019

Clark

Check in was smooth and staff very helpful larger room than expected for location in city.Parking was reasonable for downtown Toronto close to everything walking distance.Plus feel safe.

Business_and_leisure Partner

6/10

Pleasant

29 Aug 2019

Verified traveler

Everything looked rather cleanly however I did realize I had been bitten by something while sleeping the first night of our stay, I did not say anything to staff since it is a smaller property and did not think another room would be an option. It wasn't until I arrived at home that I realized I was actually bitten on both legs and am hoping it was just a spider and not bed bugs :(

Leisure Family

10/10

Exceptional

24 Aug 2019

Verified traveler

Very hospitable staff. There wasn’t a gym, but it seemed like they had a partnership with one nearby. Healthy breakfast options.

Leisure Partner

8/10

Excellent

19 Aug 2019

Verified traveler

Location is excellent in downtown and free breakfast and coffee

Business Family

10/10

Exceptional

18 Aug 2019

Verified traveler

Historic, not a high rise, nice morning light free breakfast- food & shopping within a block.

Leisure Family

4/10

Poor

16 Aug 2019

Verified traveler

The room is facing the road and very noisy. And the AC in the room also noisy, I have to shut it off.

10/10

Exceptional

01 Aug 2019

Verified traveler

Great hotel great location highly recommended to stay in

10/10

Exceptional

18 Jul 2019

Verified traveler

We had a very positive experience. Although the breakfast selections were rather limited for my tastes and the safe didn’t work.

Leisure Family_with_children

10/10

Exceptional

17 Jul 2019

Verified traveler

Location great. Breakfast was basic (and not enough) but overall good value.

Leisure Partner

10/10

Exceptional

07 Jul 2019

Harry

The rooms we comfortable. Very centrally located downtown. Good area.

Leisure Family

10/10

Exceptional

07 Jul 2019

Celia

Lovely dog friendly hotel!

Loved the hotel. The room was super spacious and the bed extra comfy. It was so nice to be able to take our puppy with us too. The hotel is next to the Ryerson campus which has beautiful gardens and parks. Breakfast was simple but tasty. I would recommend that hotel to anyone, especially animal lovers!

Partner

8/10

Excellent

29 Jun 2019

Elaine

Nice place with good sized rooms and very comfortable. However the breakfast place needs more people working there and there was always a wait for the coffee. That silly machine that slowly grinds out one cup at a time should be replaced with a coffee pot or urn that is quick and easy.

Family

10/10

Exceptional

25 Jun 2019

Verified traveler

From the time we checked in we felt welcome, comfortable and happy with the whole experience. We stayed for three nights and didn’t want to leave. The decor and style of our room was lovely, and all the staff were friendly and welcoming. This hotel is right downtown near both College and Dundas subway stations, and it is very easy to get around. For the price and area it was a fantastic as well. A not-so hidden gem! We will definitely be staying here again, thanks for a great vacation!

Leisure Partner

10/10

Exceptional

24 Jun 2019

DR

Good location within easy walking distance to most places.

Leisure Partner

10/10

Exceptional

24 Jun 2019

Verified traveler

AMAZING. Far exceeds expectations. Super friendly staff. Pristine room. Awesome toiletries, free REALLY GOOD coffee. Complimentary breakfast was the best I’ve ever had. So happy we found this place; cheers to management and owners.

Leisure Family

10/10

Exceptional

20 Jun 2019

Verified traveler

Nice place. Ideal location we were late getting ready in the am and hence the room wasn't clean up

Leisure Family

8/10

Excellent

15 Jun 2019

disappointed

good service, large, well equipped room, absolutely horrible disappointing, breakfast

Friends_and_family Partner

8/10

Excellent

12 Jun 2019

Verified traveler

St James is in a good spot just off Yonge so easy to get around. About a half hour leisurely walk to places like CN Tower, Ripleys and the waterfront. Our first room had a plumbing problem and we were moved to a 2nd room unfortunately the 2nd room although larger wasn’t as nice as the first on our last day a different guy on reception said the first room issue could have been fixed without us having to move which was very disappointing to hear obviously too late to move back. Most of the staff we interacted with were friendly and helpful. Complimentary breakfast at the in hotel Freshii was a plus. Rooms quite dark in the evenings ceiling lights only in the door area I moved a lamp to give more light in the room but it was moved back by housekeeping.

Friends_and_family Partner