Carmel Pearl

6/10

Pleasant

12 Jul 2021

Verified traveler

The top pool was always under maintenance, the place conditions can improve 10x within very little budget, internet it is something you cannot count on it. I was working during my stay and it was a big disappointment and hustle for me. On the other hand, it's located in a great area, staff was willing to help but no actions were taken, I had problems with my aircon. Kept dripping water on my eye all night long. Over all it was a Ok experience.

Business_and_leisure Self

6/10

Pleasant

20 Mar 2020

Verified traveler

No one speaks English, the breakfast is very basic and too much construction next door. Love the different pools.

Leisure Family

8/10

Excellent

24 Dec 2019

Jacques

Great area, close to all but still a more quiet than central 5th.

Self

8/10

Excellent

11 Dec 2019

MrsTort

Great and friendly staff, breakfast could improve

Leisure Partner

8/10

Excellent

16 Jul 2019

Verified traveler

Very nice and kindfull personal... It has been a great Time there!!!

Leisure Family

6/10

Pleasant

21 Apr 2019

Roy

Good for the price

About what I expected for the pow cost. Hot water at sink did not work, but shower was great. No blanket, just a sheet. Check in was OK, but a little surprised by $500 Peso deposit, which was returned next morning. Had to walk across street through two gates to get to my room and back to the front desk the next morning.

10/10

Exceptional

27 Feb 2019

Verified traveler

We had rented a studio with a kitchnette. The check in started at 3h00pm but we arrived before. We were kindly invited to stay at the pool, put our luggage safe and to use the amneties while waiting for our room. The girls working there were very kind and helpful. The roof pools are amazing and you are 10 minutes away walking to the beach. To go dowtown it’s about 30minutes walk but la Quinta is very near to walk on it, half an hour goes so quick when you have so much action around you. Las perlas is not in the complex but just on the next street. Check carefully where the check-in office is before arriving. The breakfast was included, it was simple but everything you need, coffee or tea, juice, toasts and a fruit.
To be a positive critique : the kitchen would need some more accessories but you have everything to be pleased. For the cleaness, The bathroom, bed and kitchen were very clean i would pay I little more attention to the floor as it was a bit dusty when we arrived since no one used the room for a while.
We would definitely return there as we enjoyed our stay in playa del Carmen !

Leisure Family

8/10

Excellent

12 Feb 2019

Verified traveler

Great price and location. Pleasant staff. Would stay again.

Leisure Self

10/10

Exceptional

01 Feb 2019

Verified traveler

Front desk reception and ongoing support was most excellent. Clean comfortable place. All amenities as advertised

Leisure Partner

8/10

Excellent

29 Sep 2018

Yacine

Good deal.

Nice hotel, and really good service .
Really close to the city center and to the beach.

8/10

Excellent

19 Jul 2018

reagan

Great option

I have stayed at this hotel (or group of hotels) many times, probably about 80 nights in total. The staff is friendly and it’s in a great location. There are a few pools and none of them are ever very busy. They recently added an elevator to one of the one of the hotels, which is great for getting to the rooftop pool. The rooms are basic, but clean. The bedding isn’t the nicest, but for the price of the room it is doable. I have stayed in all of the types of rooms they have available, and the ones with the kitchenettes are definitely the way to go, and their 2 bedroom apartment is really nice. Wifi signal is weak in most areas of the hotel, but if you can get on it is free. No matter what hotel (blue coral, la playa or las perlas) I book, I seem to get whatever room they pick when I arrive, so I would say go for the cheaper option when you book.

4/10

Poor

02 Jul 2018

Verified traveler

Paid extra for breakfast to be sent to a restaurant (off campus) and told that food is not included only orange juice and that we had to pay 200 MXN$ per person for an omelette as that was the only option. The website and Expedia states there is a fitness centre, this is also not true. When we asked a receptionist they told us there has never been a gym at all and this is one of the reasons why we booked this place for our holiday. States on the website that the staff are bilingual, they do not speak much English so it was lucky that my partner speaks Spanish. Location is the only good thing about this hotel.

8/10

Excellent

08 Jun 2018

Flor

spacious, close to beach, no elevators, off 5th ave

2/10

Poor

04 Jun 2018

Verified traveler

Worst experience dont stay here

Worst experience dont stay here! Super far from the 5th avenue dangerous at night it is in a bad neighborhood.
The lady in the reception which I believe is from Argentina was rude, didnt even bother to greet us. We even grabbed a bottle of whater ourselves. Maybe she hates her job. The breakfast it said here it was included and she told us it was only 1 day as courtesy (we booked for 2 nights) supposely it should have been 2 days of breakfast.
The place was clean, the cleaning people were very nice.. however if you want to sleep in dont stay here by 8 am they have a ridiculous noise going on I woke up scared like what happen what is that loud noise.

Partner

8/10

Excellent

17 Jan 2018

Verified traveler

Very helpful staff - especially at the front desk

Joaquin at the front desk was so helpful and friendly.

6/10

Pleasant

07 Jan 2018

ignacio

Good location right on 5ta Avenida

The condo is walking distance from restaurants and bars on 5ta Avenida. The studios are small. The sofa bed is uncomfortable but the bed is very comfortable. The maid service was very good. The room was clean. The kitchen is simple but has all the necessities. I will stay there again.

2/10

Poor

05 Jan 2018

lucy

Terrible place! Would not recommend.

We only stayed there one night and that was enough! The place is located in a very derelict area. Our room was on the fifth floor with no elevators! Stairs are pretty bad. Front office was over two blocks away. We were not given any key to the front gate so we had to wait for some other guests to come in so we could get to our room. The next morning someone had wedged a rock to keep the door open! No blankets on the beds so we froze as the temperature was below 60 F. We had to use our towels to keep our feet warm! The room was pretty bare but clean. It actually looked like the room was still in construction as the plumbing was loose and there was barely a coat of paint in the bathroom. The front office gave us a map and showed us how to reach the beach. No beach access that we could find, only a fence around boats and no street lights so we did not go further. Not a place we would recommend.

6/10

Pleasant

15 Oct 2017

Kayla

Back hurts from hard bed

Far from most places. Boyfriend and I walked everywhere in playa so it was hard to get around. 24/7 guard was nice. Pool had bugs in it. Not really a great experience for us.

2/10

Poor

12 Oct 2017

sergio

Must be a joke!

I decide to give it a try to this “condo” I understand I got a good price but nobody told me under what conditions, just look at my pictures! This is not my first rodeo in playa del Carmen and let me tell you for that price you can have 1000 places Better that this, just imagine I check in and check out in less than 10 minutes, one image talk more than 1000 words.
One last thing when I check out the manager (I forget her name but she had an Argentinian) first thing up front instead of offering help, she said “you know you are not getting your money back right” hoooo thank you! That’s a coustomer service ha! Please do not go to this place, it’s true they are a few block from the beach and the Quinta venue, but it’s not the best location trust me it has lots of “if” around that descriptions.
Well please look at the pictures and be the best judge.

8/10

Excellent

07 Oct 2017

Gio

Overall great experience. Friendly staff nice room and bathroom and great location walking distance to everything beach and night scene. Overall experience was great would recommend and would stay again.

10/10

Exceptional

23 Aug 2017

Verified traveler

Nice hotel right by 5th Avenue and the beach.

Nice place to say right by 5th avenue and the beach. Everything is pretty much in walking distance.

2/10

Poor

08 Aug 2017

ik

horrible

The room smell bad, floor was wet, no elevators we stay on the 4th flower it was so hard going up and down with kids!

8/10

Excellent

25 Jul 2017

Verified traveler

Friendly and courteous personal

My overal experience was great clean facilities quiet rooms good location can beat the price I will definitely recommend it.

10/10

Exceptional

19 Jun 2017

Melissa

Vacation Ecstasy

I cannot say enough good things about this hotel! I paid a very low price and didn't have to comprise on amenities at all! I had a kitchen and separate bedroom with air conditioning. I was only a couple blocks from the beach and shops but the area was blissful because it was so quiet. I felt safe regardless, but I also noticed that they hired security to watch the hotel at night! I had a terrace and every time I went up to visit the pool on the rooftop I was alone. It is a tall building so the view you get of the ocean and of the city might just be the best. It was so tranquil and relaxing!! The maid service was top notch. Although, they didn't know any English they were so friendly! They cleaned the room everyday and went above and beyond, putting my shoes in a neat line and even putting my dirty clothes into a neat pile! I also caught them sweeping the grass outside! For the low cost and experience I could not be happier!

8/10

Excellent

19 May 2017

ms charlton

Comfortable bed and pillows...close to beach

Comfortable...close to beach and 5th ave. Clean, quiet and super comfortable bed. Very nice staff. Awesome pools.

4/10

Poor

03 Apr 2017

Mark

Not expecting a 5th floor walk-up !!

The room was small, no exterior window, NO ELEVATOR, and at the very far end of 5th Ave.
Construction noise all day.

8/10

Excellent

24 Mar 2017

Verified traveler

Nice hotel

We loved our stay here! The staff is friendly and always willing to help in any way. The rooftop pool was great with a beautiful view of the ocean to one side. The room was always clean with a nice, clean smell to it. The beds were a little hard and not all rooms had a safe in them. Overall we had a great experience!

8/10

Excellent

23 Mar 2017

Verified traveler

no more all-inclusive

When we got there we were welcomed and we felt welcome. Our room was just what we expected, and the rooftop terrace, what a great view, was outstanding, and the pool was great. We felt safe in the area we were in, and it was always a nice walk home. If we have the opportunity to travel next year we will book the same room. We would like to thank you for the great vacation!!!!!
Paul and Sylvia

8/10

Excellent

19 Mar 2017

Aldo

Great price

It was very affordable, nice pools, a little far from the action, but that was okay, 5 mins walking. Lot of construction around the hotel.

6/10

Pleasant

16 Mar 2017

Kevin

O,K, but lots of stairs. Long walk to the beach. Close to shopping.

2/10

Poor

14 Mar 2017

Pierre

This place is a scam

I reserved and fully paid my room at Las Perlas 3 month before my vacation. When I got there around 21;00 the desk person said that they did not have any room at La Perla and set me up on the other side of the street in probably the worst room I have ever stayed in. Noisy, Windows over the inside staircase, neon ceiling lights, no lamps, just an awful room.
The clerk said that they would change our room the next morning. So the next morning we had to stick around for a few hours, the person at the front desk said they did not have any standard room at la Perla and if I wanted to change room I would have to pay an Extra 600 pesos. So I ended up paying the 600 pesos plus an extra 500 pesos deposit (that they have never reimbursed even after 3 weeks) so it cost me an additional 1100 pesos and lost a full morning of my precious vacation.
This not the first time this situation occurs at this hotel.
This place is a scam unfortunately.

Partner

6/10

Pleasant

13 Mar 2017

Verified traveler

quick get away

the week spent in playa del Carmen was fun. there are a lot of things to do in the town, on the beach and amongst the local people.

8/10

Excellent

31 Jan 2017

Gwen

Newish hotel in the up and coming North end of PDC

Easy walk to new and trendier north end eateries and to nice beaches. Away from noise of the center of fifth ave. Plenty of room to spread out for a longer stay. Accommodating staff. Decent pools. Free garage parking. If you know this town you won't be put off by building projects in progress in this neighborhood. Interesting mix of locals and tourists and expats. Nice place to stay for the price if you don't have unrealistic expectations of getting the same amenities you'd have at the larger resorts on the beach.

8/10

Excellent

26 Jan 2017

Verified traveler

Good

It's a nice basic modern place, the only thing i do not like is they do not have an elevator.

Family

8/10

Excellent

22 Dec 2016

Jennifer

Nice hotel Close to shopping and restaurants.

The kitchen could be better equipped. The hot plate didn't work very well and we only booked the hotel because of the kitchen. The staff were friendly and courteous but be prepared as only one spoke English. The beds were comfy...better than most 5 star hotels we have stayed in but the shower was pitiful. The air conditioner wasn't working when we arrived but as soon as we mentioned it to the staff it was fixed. Underground parking was great and security was present at all times which was reassuring as the street looks a little rough.

2/10

Poor

14 Dec 2016

Verified traveler

NO!

- Loud construction (8am to 8pm) all over the property, but mostly right above my room
- No blanket, just one sheet.
- No table, desk, or any surface to put anything on (had to put bag / clothes on floor)
- Terrible water pressure
- TV didn't work
- Cockroaches

Never again!

2/10

Poor

06 Jul 2016

Dissappointed!

I broke my ankle and have never received any

Management refuses to even reply to me when i have contacted them for compensation!! I slipped on the outside stairs (no warning signs posted) while going to the lobby for gelp with my tv as there were no phones in my rm to call them

2/10

Poor

04 Jul 2016

david

Cheap hotel with a lot of stairs.

Cheapy hotel. Had a lot of stairs and reception did not have our reservation. They seemed unprepared and gave generic answers.

4/10

Poor

13 Mar 2016

C

Very Basic Hotel not meant for a Long Stay

Extremely difficult for anyone with mobility problems...more that 30 steps to get to 1st floor room. Staff seems untrained, and cleaning staff is extremely noisy, shouting and laughing to each other all day---4-5 hrs as they clean. Our refrigerator didn't work, only freezer. Took two days to get second fridge, (and that freezer didn't work), delivered to the room...not much space left with two fridges in room. I am reasonably bi-lingual but had a great deal of difficulty getting towels replaced in bath when they were removed during cleaning. We only had one sheet exchange in 10 day stay. toilet flushed poorly.

The pool pictured in listing doesn't not exist, by the way, just the furniture is the same. the rooms have dorm-style open shelves and no closet. Noise of furniture shifting in kitchens sounds like nails on chalkboard, and is constant as people use their kitchens and the cleaning crew moves them around to mop the floor. It may sound like a small thing, but tough if you are inside on rainy days or are trying to sleep. Staff is friendly but not responsive, no one seems to be in charge. I attended Language school in Playa and lived in the dorm, and had much better services and facilities at the student dorm.

Lots of one-night stays, with lots of young people moving in and out at all hours. All in all, there were few quiet nights, no quiet days. We counted the days till we could go on to our next hotel.

6/10

Pleasant

23 Feb 2016

Yoly

It was ok

Too many stairs,no elevator one of the guest has knee problem. Wi-Fi was HORRIBLE!!! Staff was great, helpful and friendly. Room was clean.

10/10

Exceptional

04 Feb 2016

Luke

Nice Hotel in upcoming area

Las Perlas was refreshing; as the third place we stayed in Mexico, it was the first place where we felt like the staff was trying to make us happy. They spoke plenty of English and put up with our attempts at Spanish. The rooms were really clean and modern looking, super high ceilings. Views of the ocean and sunrise were great. Huge balcony.

We were about three blocks from the Northern end of the nice part of 5th Ave. You can tell the area is up and coming with lots of construction all around, but not quite there yet. The area comes across as a little rough at this point, but we never felt unsafe. All things said, I don't think the location can be beat, especially for the price, with some great local places to eat nearby and the proximity to the uncrowded northern end of the beach.

Partner

8/10

Excellent

01 Feb 2016

Verified traveler

Just read the details please

Simple review, but judge which things are important to you.
Roof-top pool, view, facilities are fabulous. Staff very helpful.
Rooms are fine, only pretty small, but comfortable. Just not a lot of sitting around area. We don't spend much time in the rooms, so no problem for us. (Have to watch TV in bed). Little kitchenette helps.
Emerging tourist area on Calle 50, we know it very well, but for others might seem \"still a locals\" area. I can tell you this, we walked up and down all the non-tourist areas day and night, and felt very safe. Just understand if you are a \"resort\" person, go to a resort.
Great deal for what you get in our opinion, as Playa is getting pretty expensive.
WiFi decent, but had to move around occasionally to get the best signal.

Partner

8/10

Excellent

29 Jan 2016

Verified traveler

Great location

Loved the view and everything looked great. Had trouble with hot water aka there was none.

4/10

Poor

20 Jan 2016

Not Provided

Christmas in Playa

Do not be fooled by the pictures. This area is still under development and neighborhood is not pretty at all. The hotel building itself is new but a lot of construction going on and a lot of old ugly buildings with a lot of trash around.
Stuff was friendly but just a few spoke English. 4 days no room service I had to request it

Partner

10/10

Exceptional

19 Jan 2016

Ornella&Luca

Great hotel feels like you are at home!

First time , felt like the hotel is brand new , clean very well kept me and my husband will go there again!

6/10

Pleasant

07 Jan 2016

Verified traveler

We wanted to tack a few days in Playa del Carmen onto our week at a resort in Cancun. This was pretty good for the price. Im glad I got the resort staff to help me confirm the reservation before I left Cancun. The Phone number on my confirmation letter was wrong. Even then, they didn't tell us the address was wrong too. The taxi driver drove around awhile before we asked for directions and discovered that we were actually there. The name on the building was different and different street was different but they had our reservation and very nicely apologized for the confusion. Check in was easy and as expected. The unit was clean and tidy. Internet is included. Yeah! And it worked most of the time. Yeah, yeah! The noise from the pool pump/filter kept us awake on he first night. Our refrifgerator didn't work so our food spoiled before they figured out it needed recharging. The cooking unit didn't work either but the microwave did. No ice or ice maker but there are a couple of small markets nearby. It is a fair walk to town (or short taxi ride) but the beach, small eateries and markets are very close. Overall, it met our needs for the few days we were there. Most important for us was the very pleasant and very helpful staff who helped in confirming our transportation to the airport, solved the issues with the pool pump the refrigerator, gave excellent directions to places we wanted to go, and made good morning coffee in the lobby.

8/10

Excellent

02 Jan 2016

Angelica

The hotel is good

The hotel is close to 5av which is the Main Street in Playa Del Carmen, u can also walk to the beach mamitas beach club, Coralina day club are close, the hotel is kind of new so the beds and the staff it is good, there is Air conditioning who works well, the pools are good, the room just had a small fridge not microwave or small kitchen as I thought, sometimes if u are in the four floor u can hear noises from construction or the wind, was plain but comfortable, there is not elevator so if you have disabilities u should know this. The main parks Xcaret xplor are close too

8/10

Excellent

26 Dec 2015

Allen

Great except nearby beach not great

Nice, modern condo with balcony, nice bathroom, cool pool, friendly staff, but the nearby beach isn't very nice.

Partner

6/10

Pleasant

03 Sep 2015

janett

is ok , but the information offer is not correct

the condo is clean and nice , but the AC do not work that good and it takes for ever to cool, the AC is only on the bed room not on the hole property.
there is no ocean view , and on the hotel publicity say is partial ocean view.... not true.
also is close to the fifth street but like at the end and around the property is not good looking at all. is a little bit scare to walk around. we got the 4th floor no elevator not nice to take the baggage down.
but the condo and pool is nice

6/10

Pleasant

27 Feb 2020

ChristianT

Propre mais inconfortable exemples: porte sans poignee ca prend 2 main pour ouvrir porte les portes de frigos ouvre sur mauvais cote dans tous les condos les chaises de bous sans sous pattes tres bruillantes les matelas sont comfortables les poste tv sans cables 7 seulements tous mexicain pas de marches dans la picine de 4 pieds de profondeur plusieurs personnes ne peuvent pas s en servir chaise longue en bois inconfortable. Bref pas comode et inconfortable mais prix abordable . Ha oui bruyant construction otour et chiens et coqs qui hurlent a tout heure

4/10

Poor

03 Dec 2019

Mario

Ideal para quien va de fiesta, 1 sola noche.

El hotel tiene 4 nombres: Las Perlas, Encantada, Coralblue, La Playa. Comparten recepcion, elevador, alberca y restaurante.
Se trata de un condominio con muchas habitaciones que miden como 15m2, tienen TV y frigobar. Todo en buen estado, pero se ve recién construido, se siente polvoso, todos los cables de fuera, etc.
Olvídate de cualquier servicio tipo hotel, nadie te prestará una secadora de cabello, la habitación no tiene teléfono, el restaurante no tiene cenas, etc.

Importante considerar que:
La limpieza se hace cada 2 días. En serio, hasta hay un letrero.
El desayuno incluido, es de pan tostado con café.
El agua de la alberca no tiene calefacción. En invierno es imposible utilizarla.
El checkout es a las 12, si te tardas más te cobran extra.

Aunque hay estacionamiento, no me dejaron meter una Trax, dicen que solo es para autos como March o Spark porque es muy pequeño.

Se encuentra en la Colonia Colosio, la verdad está bastante feíta… Recomiendo no llegar al hotel en la noche cruzando toda esa colonia, mejor entrar por el centro de playa del Carmen y luego moverse hacia la Colosio por la 10. Aunque esta a media cuadra de 5ª avenida, esta en donde ya no hay nada… la zona de antros está bastante lejos.

Las puertas no aíslan el sonido en lo más mínimo, ruido toda la noche.

Family

8/10

Excellent

11 Nov 2019

Ana

Que no limpien todos los dias ..........................

Leisure Family

10/10

Exceptional

26 Jun 2019

Verified traveler

Très bonne hôtel appartement super piscine tres bonne wifi appartement avec cuisine équipée je conseille.

8/10

Excellent

04 Jun 2019

Verified traveler

C'est la 2ème fois que je viens dans cet appart hotel calme et propre. 3 piscines à disposition selon ses envies. A quelques minutes de la plage.

Leisure Self

2/10

Poor

13 Apr 2019

Evelyn

no sirve el aire acondicionado y el personal de recepcion muy mala actitud al cliente

Family

2/10

Poor

06 Apr 2019

Verified traveler

Lo único que rescata a este lugar es su alberca. Las habitaciones no tienen buena distribución y decoración. Les hace falta un buen diseñador de interiores. 15 minutos antes del checo out te cortan el agua. Así qué estén listos y no se confíen de preferencia entreguen una hora antes la habitación. No incluyen desayuno y por el precio por noche pueden encontrar en playa del Carmen un mejor hotel con desayuno incluiido

Leisure Family

8/10

Excellent

25 Mar 2019

Dominick

Las instalaciones están súper bien, el servicio bien, lo único que no me gusto fue que además de lo que yo ya había pagado me estaban haciendo un cargo extra por noche en el hotel.

Leisure Friends

8/10

Excellent

17 Mar 2019

Verified traveler

Convenient location, good price, kind staff, close to everything.

Business Self

10/10

Exceptional

25 Feb 2019

Anita

Väldigt bra boende till ett bra pris. Extra plus för poolerna. Däremot blir det minus på grund av att det inte fanns någon som talade engelska, hade tur som fick hjälp av annan gäst med översättning.

Family

6/10

Pleasant

23 Feb 2019

Alexiara

Positivos:
1. Habitación agradable y espaciosa con cocineta, refrigerador y balcón.
2. Buena ubicación en área tranquila. A tres cuadras de donde terminan los locales de la 5a Av.

Negativos:
1. El refrigerador hacía mucho ruido durante la noche y no sé si la bomba de agua o algo junto al baño también, así que era necesario cerrar la puerta de la habitación para intentar dormir.
2. El internet no estuvo funcionando e ir a avisar a la recepción implicaba bajar dos pisos, cruzar la calle, entrar al otro edificio y cruzarlo hasta la recepción (en la noche no se antoja hacer todo eso).
3. Al pagar por expedia sale + impuestos. Una vez pagado el precio y los impuestos salen más cobros extras como $30 de limpieza diarios y $500 de depósito que se devuelve al hacer check out (este no es problema). Al momento de llegar al hotel, me cobraron $50 diarios por concepto de LUZ! Jamás había visto tal cosa, así que el precio de la habitación es muy diferente al que uno ve y cree pagar al principio. A pesar de que les enseñé mi reservación y que no decía nada al respecto y me quejé del internet, aún así me cobraron el extra. No había opción de pagar ahí, así que tampoco me quisieron dar factura.
4. Dejan el mueble del closet lleno de grasa que podría manchar la ropa, así que es necesario hacer una limpieza extra antes de colocar tus cosas.
5. Quieren ponerte un brazalete de plástico que no se quita durante la estancia. Me negué y la pusieron en las llaves.
6. Hay construcciones junto.

8/10

Excellent

23 Feb 2019

Verified traveler

Établissement très bon versus qualité/prix
L’emplacement est idéal juste un peu en dehors du bruit de la Quinta et assez près pour y aller à pied.

Leisure Family

8/10

Excellent

16 Feb 2019

Verified traveler

Très bon rapport qualité prix, emplacement de choix. Parfait pour voyage économique

Leisure Partner

8/10

Excellent

12 Feb 2019

Fernando

Me cobraron 50 pesos de la luz, solo para bajar el precio de Expedia.

Leisure Partner

8/10

Excellent

07 Feb 2019

Verified traveler

Bien placé et belle vue de la piscine

Partner

8/10

Excellent

26 Jan 2019

Michel

Excellent rapport qualité/prix.

Hébergement très bien considérant le rapport qualité/prix. Bien que la construction ne soit pas récente, la propreté des installations et le travail du personnel d'entretien étaient remarquables. L'environnement est moins intéressant dû à la construction à proximité. C'est un coin où il y a plusieurs chiens errants mais non dangereux. La réception est toujours prête à nous aider. Attention, il n'y a pas d'ascenseur dans tous les édifices.

Partner

10/10

Exceptional

07 Jan 2019

Claudia

Excelente hotel..

Muy buen hotel recomendado, buen personal amable todos ellos y absesibles muy limpio hotel y sercas muchas cosas, playas y restaurantes de lo que quieras comer tanto comida típica u extranjeras,

Family

8/10

Excellent

19 Dec 2018

Verified traveler

El hotel en general bien, como iba con personas grandes y no habia elevador les costó un poco de trabajo. La alberca no estaba limpia y el primer día se les pasó hacernos la limpieza en el cuarto.

Leisure Family

10/10

Exceptional

18 Dec 2018

Sandra

La atención recibida por recepción fue maravillosa.
El lugar en buena ubicación, cerca de 5a avenida pero no tanto para interrumpir el descanso con el ruido.

Leisure Partner

2/10

Poor

24 Nov 2018

rsanchez70garci

Compré desayuno incluido y no me gustó muy caro para ser solo café con pan francés

Leisure

8/10

Excellent

03 Jul 2018

EFREN

El hotel tiene buena ubicación y la relación precio/bendiciones exelente

Family

8/10

Excellent

22 Jun 2018

Verified traveler

The hotel was fine for what it cost. Some of the personnel miss informed me about the ammenities however, such as the swimming pools. The Wifi never worked in my room, and the rooms are not sound proof whatsoever, so I was woken through the night with lots of noise from the pool, hallways etc. The room only had the rubber blackout curtain on the window, no other. The tv channels were scarce. I did like the location ...it was easy to walk and enjoy the 5th avenue and the beach was walking distance too.

8/10

Excellent

13 Jun 2018

Jessica

Bien

Condo básico y de precio muy accesible para estancia tranquila. Queda lejos del área importante de 5ta avenida y la ubicación aun se siente un poco insegura, da tranquilidad que tienen personal de vigilancia afuera por las noches. El personal muy amable. Puntos a mejorar: wifi es muy malo, hace falta elevador, ampliar un poco el horario para uso de albercas y falta servicio de regaderas (tanto en área de albercas como en algún baño de huéspedes). El check out es a las 12... quienes tenemos vuelos por la noche queremos aprovechar el día en la playa, pero ya no tienes dónde bañarte...no creo sea complicado asignar un área y los pequeños detalles cuentan.

Partner

8/10

Excellent

11 Jun 2018

Edgar

Todo bien

Partner

10/10

Exceptional

26 May 2018

Jair

Excelente ubicación, y muy buen servicio

8/10

Excellent

16 May 2018

Eric

Appartement conforme à la description, avec balcon et spacieux pour 2 personnes. Par contre l'équipement de la cuisine manque un peu, il faudrait au moins ajouter une casserole.
La piscine sur le toit est superbe avec vue sur la mer, levé et couché de soleil. Accès à la plage en moins de 5 minutes à pieds, je recommande.

10/10

Exceptional

03 May 2018

DANIEL

Bom custo beneficio !

Hotel simples, mas com funcionários muito simpáticos e solicitos ! Atendeu nossa necessidade, pois só iamos para hotel na hora de dormir

Partner

6/10

Pleasant

06 Apr 2018

celeste

Estancia corta por trabajo

Fue muy rapida, la zona esta alejada de la parte turistica pero estas a unas cuadras de los primeros restaurantes ricos para desayunar y comer. Lo recomiendo para estancias rapidas.

8/10

Excellent

15 Mar 2018

NATALIA

PERSONAL MUY AMBLE !!!

UN LUGAR IMPECABLE QUE CUENTA CON UN PERSONAL EXCELENTE MUY PREDISPUESTO Y ATENTOS, QUIERO DESTACAR A BELÉN EN TODO MOMENTO SE PREOCUPO POR NUESTRA COMODIDAD .

DESDE YA MUCHAS GRACIAS POR SU HOSPITALIDAD Y VOLVEREMOS PRONTO !!!

6/10

Pleasant

11 Mar 2018

Verified traveler

El único problema fue el internet y la tv n

El único problema fue el internet y la tv.
También te mandan a una anotación que no aparecía en la publicación ya que son más de un condominio pero de ahí en más todo bien

8/10

Excellent

04 Mar 2018

Verified traveler

Muito bom.\n

ficamos 5 dias no hotel, gostamos muito da recepção
O unico problema foi um cheiro desagradavel no ralo da pia da cozinha

8/10

Excellent

28 Feb 2018

Aris

vacaiones

tiene muy buena vista una de sus albercas asi pues me parecieron agradables las instalaciones aunque les faltaria un poco mas el cual ofrecer dentro de las instalaciones pero en general sencillo pero bonito, tranquilo es lo que podria decir pues me la pase mas paseando que estando dentro del hotel.. jeje.

8/10

Excellent

17 Feb 2018

Audrey

Simple mais bien

Nous avons loué un studio,comprenant le nécessaire pour ce faire un déjeuner. Nous avons apprécié les piscines. La 5 avenue est facile d’accès. Malheureusement, il y a beaucoup de construction dans le secteur donc assez bruyant.

Partner

8/10

Excellent

09 Feb 2018

Joakim

Prisvärt

Partner

8/10

Excellent

05 Feb 2018

Ytzel

Hotel agradable

Cerca de la 5th avenida , lejos del ruido
Cómodo , sencillo pero bonito
La alberca un poco sucia pero nada que afecte su uso

6/10

Pleasant

24 Jan 2018

NAHUM GUADALUPE

Area de estacionamiento.

Toddo muy bien a excepcion de que no respetan las reservaciones como lo dice, ya que reserve con area de estacionamiento el cual si me lo otorgaron, pero al siguiente dia llego otro visitante y le dieron mi estacionamiento y me dijeron que no podian hacer nada, creo que deberian de poner mas atencion y control en esa seccion.

saludosa cordiales.

Family

10/10

Exceptional

17 Jan 2018

Verified traveler

Comodo

Excelente

Family

6/10

Pleasant

13 Jan 2018

Inger Danielsson

Okej. Bra pris, rent, trevlig personal men väldigt lyhört.

Family

4/10

Poor

04 Jan 2018

Laura

Mala experiencia

El personal de recepción fue muy amable. Pero no siento que este establecimiento deba aparecer como hotel pues no lo es, es una habitación muy básica, y tenía un olor muy desagradable. Para completar mi impresión... mi hija dejó olvidado un suéter y al regresar a buscarlo la persona de limpieza dijo que lo había “tirado a la basura”, era nuevo... lo que me da es mucha desconfianza. Me voy con una pésima impresión de este lugar, no lo recomiendo.

Family

10/10

Exceptional

01 Jan 2018

Gladys Vanessa

Excelente ubicación

Nos fue muy bien ya que el personal de recepción siempre fue amable y dispuesto a ayudar!!!! Las habitaciones estándar son buenas solo que las camas son un poquito duritas, la ubicación fue excelente para poder llegar a las mejores áreas de playa del Carmen, el parqueo es según disponibilidad.

Partner

10/10

Exceptional

23 Dec 2017

Verified traveler

muy agradable el hotel

lo único malo es las escaleras para las personas de la tercera edad

2/10

Poor

04 Dec 2017

Oscar

Llegando al lobby, te hacen mención de que se trata de una especie de complejo hotelero, el cual consta de 4 edificios (4 hoteles), y ellos te dan la habitación en el hotel que ellos tienen disponibilidad, sin importar en cuál reservaste

Partner

4/10

Poor

01 Dec 2017

Julio

Por cuestiones personales llegue un día después al hotel cuando tenia reservadas 3 noches y ellos cancelaron mi estancia, le habían dado mi habitación a alguien mas por lo que tuve que esperar mas de media hora en que me dieran mi habitación siendo que tenia reservado de domingo a miércoles, no entiendo por que cancelaron. Ademas las instrucciones dadas en la reservación eran muy distintas a las que me dio el personal, el correo decía una cantidad de deposito y el personal me pedía otra, ademas las instrucciones decían que después de cierta hora ya no podía hacer check-in por que cerraban la recepción, por esta razón llegue un día después para no quedarme en la calle. Realmente fue pésimo el trato del personal.

6/10

Pleasant

27 Nov 2017

ben

Hotel convenable

Condo assez agréable en soit. Excentré de l'activité nocturne. Quartier en rénovation complet donc pas mal de bruit de construction durant la journée. Le soir place aux aboiements des chiens errants...

10/10

Exceptional

13 Nov 2017

Victor

Tranquilo y bien ubicado

Bueno, bonito y barato. Excelente ubicación, personal muy atento. No tan céntrico pero lo suficientemente cerca para caminar a la playa y a comer. Las habitaciones sencillas pero muy cómodas.

10/10

Exceptional

10 Nov 2017

victor hugo

hotel agradable y céntrico

El hotel me pareció bastante como y agradable, al igual que la atención que te brinda el personal

8/10

Excellent

07 Nov 2017

Claudia

El hotel está muy cómodo y limpio, sólo algo lejos

El hotel me pareció muy bueno es 3 estrellas y cuenta con todas las comodidades. La atención también fue muy buena, lo único no tan agradable que está algo lejos, pero la playa que está cercana al hotel está muy bonita, limpia, segura y no tan aglomerada de gente, y hay hoteles de lujo que dan a la misma playa.

6/10

Pleasant

07 Nov 2017

Tadeo

Un buen Condo para descansar y visitar Playa

Es una muy buena opción para hospedarse siempre y cuando el plan sea visitar Playa u otros lugares y no estar todas las vacaciones dentro del hotel ya que no cuenta con playa, restaurante o bien áreas comunes (solamente la alberca en la parte superior). Está localizado a unas 3 calles de los restautantes importantes de la 5a avenida, es bastante tranquilo caminar hacia la zona comercial de la 5a avenida sin embargo llegar hasta la zona de los ferris a cozumel (Final de la 5a avenida) toma aproximadamente 30 minutos caminando sin detenerse. El área común de la alberca es cómoda y sencilla es notablemente más pequeña de lo que aparenta en la fotografía. Las habitaciones estudio cuentan con lo necesario para preparar alimentos así como mesa y sillas para comer cómodamente, el baño y regaderas son amplios, la habitación cuenta con caja de seguridad y espacio suficiente para colocar equipaje o bien colgar ropa, el balcón es pequeño y no creo que lo usen mucho. La limpieza de la habitación fué excepcional, siempre que llegamos por la tarde o por la noche todo estaba en orden y limpio, sábanas y toallas limpias, además de amenities nuevos como shampoo, jabón y papel. La atención en recepción fué eficiente y solo cobran un depósito de quinientos pesos mismo que se devuelve si la habitación está en las mismas condiciones. No recomendamos este hotel para: Personas mayores ya que no hay elevador. Personas que no caminan. Familias grand, ya que no tienen mucho espacio las habitaciones

8/10

Excellent

10 Oct 2017

Verified traveler

Super günstiger Preis und gute Lage. Alles sauber und die Mitarbeiter freundlich. Schöne Poollandschaft.
Leider sind gerade Baumaßnahmen, was ab früh morgens viel Lärm beschert. Die Zimmer erfüllen ihren Zweck. Leider kein Fenster ( nur zum Flur hin).

8/10

Excellent

05 Oct 2017

t

従業さんが優しいホテル

悪いとこ
アメニティはシャンプーと固形石鹸のみ
水が臭い
ドライヤーはなし
良いとこ
水圧強め
部屋は清潔で広い
従業員さんの笑顔と接客態度が素晴らしい
映画は片言でも嫌な顔せず聞いてくれる

6/10

Pleasant

05 Sep 2017

María

Condominio básico y de buen precio

Es un condominio tranquilo y ubicado lejos de la playa, pero se puede llegar caminando fácilmente a la Quinta Avenida. Las instalaciones son viejas y descuidadas, y para colmo el personal de servicio hacía muchísimo ruido en las mañanas, la televisión está desvencijada colgando de un clavito en la pared, con todos los cables de fuera :( El aire acondicionado literalmente sobre la cabeza, de tal manera que en lugar de enfriar la habitación, solo te enfría la cabeza :(