Name: Tru by Hilton Fort Lauderdale Downtown
Address: 315 NW 1st Avenue, Fort Lauderdale, 33301, US

2/10

Poor

28 Jul 2026

Tranicka

First, let me say that I truly thought this was going to be my favorite hotel. I’ve stayed at this brand twice in Georgia, once in Tennessee, and once in Tallahassee, Florida. This was my fifth stay, and by far the worst. No one explained I had to scan my room key before selecting my floor, so I rode to multiple floors before another guest helped me. Our first room smelled awful, and the shower had hair and stains. The second room had soap left on the bathroom counter and stained pillowcases. I wanted a refund but was told to contact Expedia. I was also given conflicting information about my $150 deposit. The customer service was rude, the coffee station was dirty and empty, people were smoking marijuana outside, and only one of three elevators worked in a 17-floor building. Overall, the hotel was dirty, uncomfortable, and very disappointing.

6/10

Pleasant

27 Jul 2026

Maria

We stayed for 2 nights. When we first arrived, two hours prior to check in time, we were told that the room was not ready, which is understandable, but the attitude of both the front desk and the parking attendant was not acceptable. We returned to check in at 4:00pm, and received our parking pass for the garage. That was not working and we needed to wait there for another car to come from the inside and open the gate. The garage is extremely poorly designed and when you first enter, you need to use extreme caution in making the first turn. Our room was located on the 8th floor and the hallway smelled of garbage. There were 3 elevators and only 1 was operating. In the mornings, during busy times, we had to wait in excess of 10 minutes due to the fact that each elevator car that arrived was full.
Breakfast was complimentary and was decent.
Our room appeared clean at first but after walking on the floor with new white socks, we realized that the floor was extremely dirty. The shower was dangerously slippery and being a disabled woman it was very difficult to shower! After spending all day out, upon returning to our room, we discovered that housekeeping had not entered and nothing was cleaned. Wet towels still on the floor, bed unmade, etc.
Will most likely look elsewhere next time.

10/10

Exceptional

27 Jul 2026

Wilfredo

It’s a great property but parking is not included and there’s a public parking lot in front which we used and it wasn’t bad.

10/10

Exceptional

26 Jul 2026

Edgard

Nice place

10/10

Exceptional

25 Jul 2026

Antonio

Staff was extremely helpful

8/10

Excellent

24 Jul 2026

Zalyne

Parking was a little annoying but everything else was good

10/10

Exceptional

23 Jul 2026

Patrick

Great stay

10/10

Exceptional

22 Jul 2026

Cassandra

The front desk gentlemen was super helpful...very kind abd friendly. This is our second time staying here and it has always been amazing.

6/10

Pleasant

20 Jul 2026

Haimwant

Not much

Family_with_children

10/10

Exceptional

20 Jul 2026

Derek

No microwave

2/10

Poor

20 Jul 2026

Cydnee

I want to start by saying the front desk staff provided excellent customer service—especially Kee-Kee, who was friendly, professional, and welcoming throughout our stay. The pool area was clean and well-maintained, and the bartenders were fantastic, especially Anthony, who made the experience even better.

Unfortunately, the positives ended there. We requested that our room be serviced, but no one came until the third day of our stay, which was disappointing.

The complimentary breakfast was decent, but it was served on Styrofoam plates with disposable plastic utensils, which made it feel more like a grab-and-go meal than a hotel breakfast.

The biggest issue was the cleanliness of the room. It honestly felt like someone told a child to clean it. There was hair left in the bathroom and shower, the bed sheets were visibly stained, and the towels and washcloths had holes in them. For a Hilton property, I expected a much higher standard of cleanliness and attention to detail.

Based on this experience, I would not choose to stay at another Tru by Hilton property. While the staff members I interacted with were wonderful, the housekeeping and overall room condition fell far below my expectations.

Family_with_children

8/10

Excellent

20 Jul 2026

Gadiel

Breakfast was less than ok.

Family

10/10

Exceptional

19 Jul 2026

Stephen

Convenient location. Quiet rooms. Staff friendly. Parking at city lot easy. Sqeeky clean building.

Self

10/10

Exceptional

18 Jul 2026

jose

Front Desk could use a little refresher course on welcoming the guest..

Partner

10/10

Exceptional

18 Jul 2026

Isabel

I have been staying at Tru the nights I leave from the late shift and the experience has been great. Staff available at all hours, room is clean and the black-out curtains are perfect to fall asleep fast. Haven't enjoyed bfast but the smell is amazing. Location is great, across from the Brightline station and many good coffee places.

Self

10/10

Exceptional

18 Jul 2026

Andy

5 mins walk from the bus station and approximately 10 mins walk from centre of fort lauderdale including bars, restaurants and river walk! Reasonably priced during the World Cup and staff were very amenable! Rooms were a good size, breakfast was decent!

Friends_and_family Friends

10/10

Exceptional

18 Jul 2026

Scotty

Had to pay for parking. I thought my husband was going to lose it. But very clean . Good breakfast

Partner

10/10

Exceptional

17 Jul 2026

Arturo

Room was very good. Staff helpful. Wi-Fi very good. Breakfast was now a big Breakfast but it was good.

Self

2/10

Poor

17 Jul 2026

Otennia

The room states that it would be cleaned daily, that did not happen

Family_with_children

6/10

Pleasant

17 Jul 2026

Phattaranid

Hand wash wasn't been refill prior checkout. So we have to use body/ hand soap at shower area to wash our hand after used restroom. Parking is $35 dollars and very tight turn if you got big suv might have to be careful.

Partner

8/10

Excellent

17 Jul 2026

Stephen

It was just what I expected

6/10

Pleasant

17 Jul 2026

Maria

Beautiful hotel with a nice pool and bar; Anthony is the best. The room was nice and clean, however the front desk staff were bad enough to make me look into other hotels as we decided to extend our stay but not here, not with this staff. Not friendly, not helpful, just not a good experience. Anthony, the bar tender was extremely personal, friendly, made recommendations of things to do and reminded us that we were supposed to get 2 free bottles of water when we checked in, which were didn’t.

Family

8/10

Excellent

16 Jul 2026

Nicholas

Really nice hotel, good comfy bedrooms and great facilities available, including swimming pool, pool table, gym and bar area. Only disappointment was bar shutting early on the Saturday. A couple of blocks directly between hotel and town centre were ropey with high levels of homelessness

Friends_and_family Friends

6/10

Pleasant

15 Jul 2026

Carissa

Rude man up front. Unable to check late at night, have to wait until 3:30 am to check in if you arrive after 12 am.

10/10

Exceptional

15 Jul 2026

wendall

Overall experience was good

Friends

4/10

Poor

14 Jul 2026

Rose

Overall experience wasn’t something i expected. I booked the place since i wanted something convenient and reasonable for just a night , was mainly looking for a bathtub only to find out it wasn’t something i expected the tap kept on running dirty water for the price .

Self

10/10

Exceptional

14 Jul 2026

Emillyn

Everything was amazing during my stay.
The staff is awesome, quick to help out and take great care of us.
Erik helped me check in and extend my stay.
Breakfast was a great treat for us!

Pet

10/10

Exceptional

13 Jul 2026

David

Location was excellent for traversing to and from

Partner

4/10

Poor

13 Jul 2026

Walter A.

I am a long time frequent Hilton member. This location fell below expectations bc of a few things: parking process for a $35 addtional charge absolutely the worst. If you charge that much it should be super beyond easy if its not valet esp for the area. Way better hotels in the area at THE BEACH charge that price for parking but valet you to the max beyond, not do it yourself and make it super tuff to figure out. Breakfast was an absolute joke especially when they post a framed picture at breakfast that says the following:
\"Home2 guarantee: we guarantee an engaging & clean, comfortable accomodations. If you aren't satisfied, let us make it right or that night's on us.\"
The person managing breakfast that morning was super nasty, unwelcoming, and literally was pulling items out of the buffet while folks were asking for help or other items. This person was also completely rude when asked questions by multiple customers unrelated to us and also was selectively helpful to others. All of these factors will make us sure not to ever return to that particular location. Super lame.

Partner

4/10

Poor

13 Jul 2026

Danny

The area surrounding the hotel was dangerous. There was an ice machine on the floor but nothing to get the ice in! And no coffee available in the room. The towels were also damp.

Partner

8/10

Excellent

13 Jul 2026

Lesly

The front desk personnel need to be more friendly and different attitude with the customer. The front desk was rude when I checked in. Otherwise the hotel was good other aspects.

Family_with_children

4/10

Poor

09 Jul 2026

Katericka

The room was not clean. I even requested an accessible room and they did not have in which that room was dirty. Then I ended up getting a smaller room with the accessible tub, but it also had mild dirt. I love hotels that don’t have carpet.

Family_with_children

10/10

Exceptional

09 Jul 2026

Jorge

The Room was very neat and clean
The Staff were very friendly and helpful
The Breakfast options were very great
Overall the experience was wonderful

Partner

8/10

Excellent

07 Jul 2026

Carla

The room was nice and clean. The staff were helpful. We enjoyed the gym and the pool view outside of the gym. Breakfast was good. Shopping area around the hotel wasn’t far. Las Olas is near by, we had a ball!

Friends

4/10

Poor

06 Jul 2026

Patricia

Bathtub extremely dirty, staff rude and not helpful at all (only ones working at check in) the check out clerk was very nice and professional, too and it was his last day there.

Friends

10/10

Exceptional

06 Jul 2026

aziel

The room was a little small for me. And doesn’t have closet but everything else was great.

Self

10/10

Exceptional

06 Jul 2026

Dalma

Everything is excellent...

10/10

Exceptional

06 Jul 2026

RUSSELL

Everything was just fine

Partner

10/10

Exceptional

05 Jul 2026

Nora

One of the elevators did not work causing delays
Other than that my stay was joyful, the staff were friendly and helpful:)

Partner

8/10

Excellent

05 Jul 2026

Digna Orta

Good for the price! Stay less than 12 hours.

Family_with_children

10/10

Exceptional

05 Jul 2026

María sol

Staff was great. Specially Ms Kiki at the front counter. Even though she was off the clock she helped and was so nice.

6/10

Pleasant

05 Jul 2026

Edward

Decent breakfast, and decent amenities. No housekeeping for my room, and never got the extra towels I requested, ended up picking towels from the gym.

Self

10/10

Exceptional

03 Jul 2026

Amanda

The staff was always attentive and happy to help.

Family_with_children

8/10

Excellent

03 Jul 2026

Seejo

Rooms are clean. Staff were nice. Good breakfast.

Glass windows are not cleaned. Hard to see outside through glass windows. But overall nice place to stay

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Giovanna

Overnight Amtrak trip. Would stay here again. Hotel was clean. Friendly staff. Decent Breakfast options. (No to the turkey sausage!). Easy access to Amtrak station. Close to downtown Ft Lauderdale and eateries!

Friends

8/10

Excellent

01 Jul 2026

Elijah

Good hotel, great for one night. I must mention the breakfast was one of the best i've had from a hotel! The surrounding area wasn't terrible however a lot of unhoused people.

Self

10/10

Exceptional

27 Jun 2026

Victor

The Tru by Hilton is great, my only complaint is that I asked the night shift manager if there was a possibility for late checkout? And I kept getting told that they didn't know and that I had to wait until the morning.

Partner

10/10

Exceptional

27 Jun 2026

Erica

Great property. Helpful staff

Family_with_children

6/10

Pleasant

27 Jun 2026

Kenneth

I found the noise level from outside and inside to be excessive.

Self

10/10

Exceptional

25 Jun 2026

Hyong Sup

Thanks for accommodating my request to have my luggage stored for training trip!

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Zachariah

Small, but clean room. Breakfast was good. Good place to stay for both airport and cruise terminal.

Partner

6/10

Pleasant

24 Jun 2026

Jason

The property was very well maintained and the staff was friendly and helpful. However, the room size was extremely small for a family of four. During our stay, there was a strong sewage smell on the 16th floor and the 5th floor (near the gym).

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Nora

Great staff
Great amenities
Great location
Great vibes

Self

4/10

Poor

24 Jun 2026

Shanice

This was probably one of the worst Hilton hotels I’ve stayed at. There were roaches in the rooms, breakfast was nasty, the hot water dispenser for tea in the lobby area was cold, and the keycard for the parking garage was inoperable. I had to step out of my vehicle and walk across to press the call button each time I needed to get into the paid parking garage.

Self

10/10

Exceptional

23 Jun 2026

Anahy

Very friendly staff! I travelled with my pet and they were all super friendly and welcoming towards the both of us!

10/10

Exceptional

23 Jun 2026

Eric

Stayed one night before cruise. Close to Port. Lots of restaurants around. Clean and safe area.

Family_with_children

10/10

Exceptional

23 Jun 2026

paul

Great service will stay there again

10/10

Exceptional

21 Jun 2026

WENDY

Breakfast was good, the wait for pancakes , one by one by one, caused quite a delay as well as the ONLY 2 waffle makers added the agony of waiting over 10 minutes. Grits, oatmeal and cereal were great 👍. In all if there is not an event going on the breakfast lines would be tolerable.

Business Pet

8/10

Excellent

21 Jun 2026

Georgette

Overall nice and friendly staff. Only complaint was our room had no hot water to shower.

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

Pierre

Good

10/10

Exceptional

18 Jun 2026

Te-rah

Awesome stay! Staff is very frienfdly and fun! Helpful

Self

10/10

Exceptional

16 Jun 2026

Gerardo

Very clean and staff was very nice

Family_with_children

10/10

Exceptional

15 Jun 2026

Christian

The room was clean, downstairs staff were friendly and helpful. The free breakfast was adequate. The pool area was nice and the gym was excellent for a little work out during my short stay. It's close to restaurants, coffee shops and all other needed places on vacation. We will definitely use this hotel again for our next trip to Fort Lauderdale. Also walking distance to the Brightline station which is super convenient.

Partner

4/10

Poor

14 Jun 2026

Kim

The breakfast was included. Coffee and juices were great! The food quality was kind of poor. Best thing I had was the bagel and the oatmeal. We had an issue with our shower head and they sent someone to fix it right away which was great. The maintenance man was super sweet. The air conditioning at this hotel is kind of outdated. I enjoyed my stay as best as I can. Staff was friendly and accommodating. So 50/50 for me. I still enjoyed my stay with my husband but wished there was some things that could of been different.

Partner

10/10

Exceptional

14 Jun 2026

Schnelange

Great hotel
Great location

Friends

8/10

Excellent

14 Jun 2026

Gary

Front desk personnel were exceptional. Only complaint was we thought hallways needed vacuuming. Very nice stay

Partner

10/10

Exceptional

14 Jun 2026

Diana Berenice

Good price excellent breakfast and good service and great hotel !!

Business Self

8/10

Excellent

13 Jun 2026

Lenox

Good hotel

Friends

6/10

Pleasant

12 Jun 2026

Brent

The room is sparse. There’s an ice machine but no cups whatsoever in the room. It was clean but for a handicap room it had a bathtub? Breakfast was decent but for the price I’d stay elsewhere.

Partner

6/10

Pleasant

11 Jun 2026

Gianna M

Paying for parking on-site is wild.

Partner

4/10

Poor

09 Jun 2026

Veronica

I booked for 2 nights but end up staying 1 night. They charged me for 2 nights, charged me for parking 2 nights as well and after a week I didn’t get my refund back. Not even my deposit. When I’m calling to the hotel , the front desk personnel tells me that I have to send an email to the accounting department about this!! Like the mistake was made by the hotel staff and expect me to send an email??

Self

8/10

Excellent

08 Jun 2026

Guerda

I had minor issues with my room that I was too busy to address at the beginning of my stay due to my emotional well being. Upon check out I notified the front desk and was immediately tended to with a partial refund and honor points. That meant so much to me and for that I will return. The customer service was A+ and the breakfast was a hit.

Self

10/10

Exceptional

07 Jun 2026

Susan

From the check in to the check out staff was very helpful

Family_with_children

10/10

Exceptional

05 Jun 2026

Kristen

The staff was amazing! They made my day.

10/10

Exceptional

05 Jun 2026

Scott

Great service, and clean property

2/10

Poor

04 Jun 2026

Denaisha

This was the worst experience I had with tru ! I came there to book for the second time because the first time was the best experience! When I came the second time it was the absolute worst ! I arrived a little late and the card machines were down I had to wait over 2 hrs to get into a room instead of getting a better solution pillows were dirty sheets were dirty just a mess I was already tired from a long drive before I only stayed for 8hrs no discount was given or sympathy

Partner

10/10

Exceptional

03 Jun 2026

Meli

Great

Family

10/10

Exceptional

03 Jun 2026

Nicole

Staff was great. Parking can be an issue late at night. All around great stay

10/10

Exceptional

02 Jun 2026

Bonnie

Great Breakfast and Evening Kickoff snacks and drinks.

10/10

Exceptional

02 Jun 2026

Scott

Exceptionally friendly and helpful staff. Hotel is well maintained. Food options are limited. Pool Bar has strange hours. Breakfast is well maintained and a good selection.

Self

10/10

Exceptional

01 Jun 2026

Mary

Everything was clean. Staff was friendly. We accidentally booked an accessible room. So I would not do that again because we would’ve liked to have a sofa in the room. But everything worked out just fine. Close to everything we needed. Breakfast was very nice.

Family

10/10

Exceptional

31 May 2026

CHARLOTTE

Great stay - clean and safe

Self

10/10

Exceptional

31 May 2026

Damian

Great property I’ll be back

4/10

Poor

31 May 2026

Itallian

Room not cleaned. Hair in sink and shower, used cup in bathroom.

Family_with_children

2/10

Poor

30 May 2026

Rengin

They charged me for my service dog. They violated my federal right. The room was too small. The bed and pillows were very uncomfortable. They charged $50/ day as security deposit which is ridiculous. I paid $350 deposit for a week. The area is full of homeless people and it was very dirty. The area is not safe. I don't recommend this hotel to anyone.

Self

4/10

Poor

27 May 2026

Ester

Rowdy neighborhood. House keeping is not daily. Hotel ran out of clean towels.

Family_with_children

10/10

Exceptional

26 May 2026

Damian

I like everything about this property

Self

6/10

Pleasant

22 May 2026

Brenda

Rooms need to be cleaned better. Hair in the shower, finger prints on mirror. Liquid residue on walls. I had to throw my socks away, they were filthy

Self

10/10

Exceptional

19 May 2026

Javier

Awesome

10/10

Exceptional

19 May 2026

Bekki

Always a great place to crash after a long flight

Partner

10/10

Exceptional

18 May 2026

David

It was a brief stay, though it was great. Thank you

Partner

10/10

Exceptional

18 May 2026

Anny

Exelente

Friends

10/10

Exceptional

18 May 2026

Veraldo

We stayed there from Friday and checked out on the Sunday. We left tip on bed Saturday morning and came back Saturday evening and no one came to clean the room or change towels 😔 didn’t bother to call the front desk. Otherwise it was a wonderful stay

Family

10/10

Exceptional

17 May 2026

mikaela

The staff was wonderful and so friendly.

Self

10/10

Exceptional

17 May 2026

Demitrius

Great hotel friendly and helpful staff definitely recommend it to anyone

8/10

Excellent

17 May 2026

Evelyn

The room was clean. The shade was broken so we ended up with lots of light early. The pool was gorgeous and nice and relaxing. Fun fact is they don’t tell you that you need to get your ice bucket from the 5th floor. The staff were super nice. Breakfast was not bad but not great.

10/10

Exceptional

14 May 2026

Gitte

Easy check-in and comfortable room.

Self

8/10

Excellent

13 May 2026

Leon

The decor isn't very elaborate but it is modern I guess.
Clean and comfortable and slept great

Partner

8/10

Excellent

13 May 2026

Paul

Nice property in the heart of downtown...Construction on adjacent properties kind of killed the early morning vibe as well as the limited parking...On site Breakfast was a high point...with a very friendly staff.

Partner

10/10

Exceptional

12 May 2026

Bernardo

Great place to crash. Staff makes theyvstay well worth it.