Name: Movenpick Hotel Hanoi Centre
Address: 83A Ly Thuong Kiet Str., Hoan Kiem Dist, Hanoi, 83A, Hanoi, VN

6/10

Pleasant

28 Jul 2026

Zunet Mohmed

The staff were wonderful and the bedrooms were well looked after in terms of cleanliness. Swimming pool was nice too.

The lounge in reception where drinks are served requires deep clean daily as flys were buzzing around.

Also mocktails could be better as the mix was not right.

Steam and sauna require renovation, needs to be modern and spacious for a 5 star hotel. Gym can be also be extended to be more spacious.

10/10

Exceptional

10 Jul 2026

Tina

Staff couldn’t do enough for you, so nice.
All areas were clean, breakfast was good and a good range of choices. Chocolate hour was enjoyable. Location was ideal.

5* well deserved

Family_with_children

10/10

Exceptional

02 Jun 2026

Carmel

Everything about this hotel was fantastic.

Friends

10/10

Exceptional

31 May 2026

Kerry

This hotel was absolutely beautiful. Staff were so accommodating and friendly, thr pool was beautiful and had shaded areas to sit. Would definitely recommend your hotel. Thank you for an amazing end to our Vietnam holiday Movenpick

Friends

10/10

Exceptional

08 May 2026

Dean

My stay at the Mövenpick Hotel Hanoi Centre in Hanoi, Vietnam was absolutely exceptional. From the moment I arrived, the service was warm, professional, and welcoming. The hotel perfectly blends luxury, comfort, and Vietnamese charm right in the heart of the city.

The rooms were elegant, spotless, and incredibly comfortable after long days of exploring Hanoi. The staff went above and beyond to ensure every detail was taken care of, making the experience feel truly first-class. The breakfast selection was outstanding, with a great mix of local Vietnamese dishes and international options.

One of the best parts of staying here was the location — close to many of Hanoi’s historic attractions, shopping, and nightlife, while still offering a peaceful and relaxing atmosphere inside the hotel.

If you are visiting Hanoi and looking for a hotel that delivers excellent hospitality, comfort, and convenience, I highly recommend Mövenpick Hotel Hanoi Centre. A true 5-star experience from start to finish.

Friends

4/10

Poor

12 Apr 2026

Jeffery

Rooms are extremely small and in need of a major renovation, our room had such a horrible mold smell it was unbearable, in addition to being extremely dirty.
Hotel isn’t located close to the action of old town and really requires an Uber to reach it.
For what they charge there are much better options for significantly less money as we found out after cutting our stay short due to the condition of our room.

Partner

10/10

Exceptional

04 Mar 2026

Ani

We had a wonderful stay at Mövenpick Hotel Hanoi. The staff were incredibly kind, professional, and always ready to help. The room was clean, comfortable, and very elegant. The breakfast was delicious with many fresh options. The location is perfect — close to the Old Quarter but still quiet and relaxing. Highly recommend for anyone visiting Hanoi!

Friends

10/10

Exceptional

26 Feb 2026

Anna

We had such a wonderful stay at this hotel. The staff was exceptionally friendly and attentive, and the breakfast exceeded all expectations with its wide variety of choices. The room was spotless, with fresh white towels and a tidy atmosphere. While the furniture had a slightly classic feel, it was beautifully kept. The location couldn’t have been better — just steps away from everything.

4/10

Poor

13 Jan 2026

Manish

Overall room was very small, bathroom was tiny, we asked for king bed and they put us on lower floor.
Breakfast was good, coffee was terrible. There are better options available around the area for that price point.

10/10

Exceptional

17 Nov 2025

Concepcion

I am happy to recommend this hotel in Hanoi - convenient location, excellent facilities and friendly staff!

Leisure Family

8/10

Excellent

26 Oct 2025

Elizabeth

Great location, amazing staff + daily choco hour

Location was excellent, service team was v good - friendly, knowledgeable and made us feel v welcomed. Pillows were soft so affected our sleep on the 1st night. After requesting for harder pillows, rest was wonderful. Oh, the 5-6pm chocolate hour was a great touch. We enjoyed our stay overall

Partner

10/10

Exceptional

15 Oct 2025

John

Couldn’t fault the hotel. Hotel had all amenities and done beautifully. The cabana bar/pool was a great place to arrive back to each night and food/drink of top quality and staff throughout hotel kept an impeccable standard. Chocolate hour was a lovely touch and great choice including a chocolate fountain. A few minutes out from old quarter but Grab taxi’s took 5 minutes (c£1). Wouldn’t think twice ti book again if went back to Hanoi.

Leisure Family

10/10

Exceptional

16 Sep 2025

Abrar

We stayed for 4 nights, in two separate reservations as we went on a cruise at Ha Long Bay. The hotel staff were courteous to save our large luggage at their storage until we returned for the second stay.
The staff at the reception and the restaurants were helpful and courteous.
The room was clean. The bathroom has a bidet. There's a safe, iron, and ironing table.
There's a nice swimming pool and a good gym.
Overall, our stay was comfortable and enjoyable.
The breakfast buffet is big and has a wife variety of international and Vietnamese options. For halal meat seekers, they post a lable on meat items to indicate if it's halal or haram.
Our booking was half board, so we enjoyed the dinner (a la cart) from 6 to 10 pm. They offer either a set menu or a selection from a regular menu. The chicken and meat pho are very tasty (both are halal).
The hotel also offers a chocolate hour (5-6 pm) in the lobby, where you can enjoy a delicious treat of chocolate pieces, chocolate moose or cake, and fruits to be dippid in the chocolate fountain. The kids loved it!
There's a nice swimming pool and a good gym.

Leisure Family

10/10

Exceptional

01 Sep 2025

Theophilus

Excellent staff and great location. It's walkable to old quarter when weather is great and not so humid. Staff forgot my wake-up call. Thankfully, I also set my phone alarm esle I would missed my 6am flight. I was too tired and worried

10/10

Exceptional

10 Aug 2025

genesis

great service

10/10

Exceptional

03 Aug 2025

marco

The hotel staff is one of the best i have ever met.

Leisure Family

10/10

Exceptional

31 Jul 2025

Amal

Very nice and comfortable hotel in the French quarter. Good bed and appreciated the Nespresso coffee machine in the room. Walkable area toward the lake and the shopping district. Almost next door to the “Hanoi Hilton” prison museum which is worth while visiting. Other sites a bit further. Staff and service excellent - attentive, friendly and efficient.

Leisure Friends

10/10

Exceptional

30 Jul 2025

Rafi

Family stay in hanoi

We had a great stay in this hotel.
Comfortable beds, large rooms, great breakfast options.
The hotel has an excellent location.

Friends_and_family Family

10/10

Exceptional

19 May 2025

Nadine

Great hotel with extra friendly staff

Leisure Family

8/10

Excellent

17 May 2025

Anna Liza

Property is well maintained, clean and blessed with polite staff throughout. Catering is ok, though nothing special. For the cleaness and polite dtaff , I sure will recomend this fine place with confidence

Business_and_leisure Partner

10/10

Exceptional

25 Apr 2025

Verified traveler

Great location, good food, Starbucks is next door. Regular 5star features nothing out of the

Friends_and_family Family

10/10

Exceptional

18 Mar 2025

Sylvia

Great location and value for money

Leisure Partner

10/10

Exceptional

26 Feb 2025

Ching Koo

One of best stay for me in Manila due to good location, amenities within the hotel, proximity to airport and city and most importantly, the staff that makes you welcome starting from the reception to their impeccable house keeping.

Business

10/10

Exceptional

17 Jan 2025

Shin Min

Great location, walkable to many attractions and to the lake. Very comfortable, large, modern, clean rooms. Chocolate happy hour daily at 5pm such a treat! Breakfast spread very good, very friendly and helpful staff. Would definitely return.

Leisure Family

6/10

Pleasant

03 Jan 2025

Madison

I strongly believed our room had mold problems. both my husband and I had headaches, sinus, and congestion every single night we stayed at the hotel. When we were out and about, we were fine. As soon as we stepped into our room, we started getting sick. We went to Ha Long Bay after 3 nights; we were both fine. Never again staying at the hotel that you can't open the windows.

Leisure Family

10/10

Exceptional

29 Dec 2024

John

Beautiful hotel. Comfortable bed , great shower & breakfast buffet was amazing.

Leisure Self

10/10

Exceptional

01 Nov 2024

Jose

It is a great hotel, just a bit far from the old quarter

Leisure

4/10

Poor

01 Oct 2024

Kadiman

Hotel water system link to my room was disrupted and no water to the toilet from 5am till noon.We have to use the gym or hotel other common toilet to do morning business and bath😲.The hotel could do was one apologised letter and one extra complement breakfast after such a morning hustle and frustration for my wife and I and also late for my morning meeting!!

Business

10/10

Exceptional

10 Jul 2024

Florence

Mövenpick Hanoi

Location and staff are good. Decor is really dated. Would be better with brighter rooms. Lights are dim. Breakfast is below average

Business

10/10

Exceptional

27 Feb 2024

Phan

Newly remodeled. Clean and cozy

Business

10/10

Exceptional

05 Mar 2020

Francis

Good location with plentiful restaurants just walking, spoilt for choice, hotel staff extremely helpful

Business

10/10

Exceptional

30 Jan 2020

Verified traveler

Good location, clean hotel, friendly staff
Would recommend to friends and have no hesitation in booking again

Leisure Family

10/10

Exceptional

18 Jan 2020

Peter

It's very good when compare with the others.

Self

8/10

Excellent

09 Jan 2020

Hiroyuki

Great stay

We stayed for 4 days. It was comfortable stay, and

Business Family

10/10

Exceptional

30 Dec 2019

Verified traveler

Love the rooms and the breakfast too! Location was great! Would definitely return!

Leisure Partner

8/10

Excellent

23 Dec 2019

Verified traveler

Friendly staff. Otherwise typical chain hotel: overpriced, small room and thin walls. Quite convenient location.

Leisure Partner

8/10

Excellent

19 Sep 2019

Tien Luon

Only two elevator, too slow.

6/10

Pleasant

15 Sep 2019

Ping

Good but something wrong

Friendly staff and Comfortable stay
but location is not closed to hot spot and Two shirts and one pant were missing in the room.

Partner

6/10

Pleasant

08 Aug 2019

Verified traveler

A 5 star hotel without pool, sauna, hot tub etc? Really?

Leisure Family

8/10

Excellent

29 Jul 2019

Verified traveler

We totally enjoyed our stay at Movenpick Hanoi! The staff were very friendly and helpful! Wide spread of food choices for breakfast! Cosy place to be in! The only cons I would say is that the curtains could not totally cover up the windows and hence, lights shine into the room when there's Sun. Secondly, the water from the shower rose would leak out of the shower cubicle when you are having a shower as there is not plastic sealer to stop the water from leaking from beneath the shower door. It makes the floor wet, would be good if the Technical Team could resolve this problem. Otherwise, it is really a lovely hotel to stay in and I will definitely stay here if I visit Hanoi again!

Leisure Family

10/10

Exceptional

26 Jun 2019

maxime

Great hotel. Will definitely consider again

Staff was amazing, the checkin and very early checkout as well. Fast wifi, great room. Everything was clean and over expectations. Will go again

Partner

10/10

Exceptional

09 Jun 2019

Vanitha

Good buffet spread

Leisure Partner

2/10

Poor

08 Jun 2019

Verified traveler

We stayed in room.918, the moment we steped into the room i could smell moulds coming from The aircon. The airconditioning wasnt working well. The technician didnt come back after reviwing after our complain at 2am. The wasnt any service recovery and We had to put up with warm room in our entire 2 nights stay.

Totally upset and frustrated with our 2 nights stay.

Business

10/10

Exceptional

11 May 2019

Guanye

The hotel is pretty and very good location. I left two jackets when I checked out and flew to HCMC. I tried to call to hotel when I arrive in HCMC at 9:30pm to ask them to courier my jackets but no one answered the phone. I tried the number for 1 hour on 24 3822 2800 still no one answers. I will ring them tomorrow and hopefully they will answer the phone. I am leaving for another country on Monday and I hope to get my two jackets for conference before I leave Vietnam. I think someone should answer the reception phone 24/7 as a five star hotel

10/10

Exceptional

06 May 2019

Verified traveler

i like the complmentary chocolate bar ... and the overall ambience of the hotel reception and room anmd people service
i did not like the walk away from the hoan kiem lake although not far ..
it would help with a nice pool amenity together with a bigger gym 24 hrs access even if there is no attendent

Leisure Friends

4/10

Poor

30 Apr 2019

Verified traveler

On 29 Apr, we wanted to ask how is the weather for the day, in deciding whether to bring our raincoats or umbrella out, and received the following response from the hotel receptionist with the initials “Dz...”

“I do not have superpowers, so I cannot tell you how is the weather like today”

Given the branding of Movenpick, it was definitely an unexpected response to hear.

Leisure Partner

8/10

Excellent

23 Apr 2019

Verified traveler

Clean and comfy, but surrounding dors not have any shopping mall or nearby food outlet. But is a 10 to 15 min ride to old quarters.

Business Self

8/10

Excellent

19 Mar 2019

Monica

Happy to return

Back again this hotel and expierence was great as in the past. All staffs are friendly, accomodating, helpful. Moana the interna from Switzerland working at the front desk concerns her guests, proactively offer anything needed. Shall come back if I visit Hanoi again.

10/10

Exceptional

19 Mar 2019

Kwok Hung

Comfortable Experience

We stayed here a total of 5 nights over 3 check-ins within 8 days. The building, the rooms and the amendities were well maintained, decently decorated and was in good condition. Very comfortable.

What stood out most and what probably will bring us back to Movenpick Hanoi is definitely the friendliness of the staff here. The service you ecieved from the moment you stepped out of the cab to the moment you get back into another Was probably a true reflection of the altitude of the people in this beautiful country. But the service here was more than courteous. The staff we encountered were always kind, friendly, soft-spoken and were always willing to offer assistance. The Front Office staff would addressed us in our last name. And, when they heard form my wife that I was down with a flu and had to stay in bed to rest, they took the initiative to offer to bring me soup or other comforting food. A nice and a heart-felt gestures.

Thank you. Thanks especially to the you Swiss lady who is on interership.

Partner

8/10

Excellent

17 Mar 2019

Jeffery

Overall location is good, room is clean and comfortable, breakfast is good. Front desk can be improve as I ask for single king bed instead of double bed, my request was rejected by saying the hotel was very full. Yet I am able to “test” book the same room with single king bed and was available. As a VIP properties, I was not informed on the additional benefit as well.

8/10

Excellent

19 Feb 2019

Verified traveler

Nice hotel, wonderful staffs and very convenient location

Business Partner

8/10

Excellent

26 Jan 2019

Tse Chuan

Great

Second time staying there. Check in process was professional and friendly. Rooms are clean, big and comfortable. Was pleasantly surprised by the welcome fruits and desserts. Only thing was came back to my hotel room at around 4pm and my room was still not cleaned. The nice lady came to clean my room shortly. Probably just an exception as opposed to a common issue since this was the first time this has happened during my stays with this hotel. Overall very good experience and will stay there again. Great if you want a place that is away from the hustle and bustle of the Hoan Kiem and Old Quarters area but yet close enough to walk there.

10/10

Exceptional

14 Jan 2019

Verified traveler

The location is excellent for access to some of the most interesting tourist sites in Hanoi.

Leisure Friends

10/10

Exceptional

01 Jan 2019

Verified traveler

Good 5 star Hotel in good location

Very nice hotel, staff was friendly, room was comfortable and clean and location was good.
Would stay here again.

Family

8/10

Excellent

23 Dec 2018

Vicky

Good hotel but need to improve wifi

Good rooms, food , cleanliness but need good wifi . Very poor wifi

8/10

Excellent

19 Nov 2018

Gigi

Nice hotel, although it is not at the central area of Hanoi (at least 20-25 minutes from the city centre). They managed to arrange connecting rooms for my parents and I, but forgot about my request for their birthday celebration. I was also taken by surprise that the hotel staff said breakfast was not included at the beginning, although I bought it as a package through expedia. Luckly, it was all sorted out. Anyway, it was a pretty comfortable and nice hotel and the hotel staff were all friendly.

8/10

Excellent

16 Nov 2018

Verified traveler

Good location, well maintained, courteous and helpful staff.

Leisure Family

8/10

Excellent

12 Nov 2018

Davital

Good hotel, comfortable room although not very spacious. Badly surprised by the price required for breakfast, brings the overall cost equal to better and more luxurious hotels

8/10

Excellent

08 Nov 2018

Ang

The staff was very friendly and helpful. The location of the hotel is very good and close to commerce and sightseey spots.

8/10

Excellent

03 Nov 2018

Wang chi

Good choice

Nice hotel and good location.

Friends

10/10

Exceptional

13 Sep 2018

Gov

Nice Hotel

Tasty Pho for breakfast.

Good access to the city with the use of Grab.

10/10

Exceptional

04 Sep 2018

Verified traveler

Excellent Stay at Moverpick Hanoi.

It was a fantastic stay at Movenpick Hanoi. The staff were approachable and competent to converse in English. They were helpful and able to answer our queries about local transportation and places of interest. The hotel was also very understanding to allow us to check-out late as our flight back to Singapore was in the evening. The breakfast spread was good and the pho served at the restaurant was superb. Overall, I rate this 5/5 stars.

Family

10/10

Exceptional

27 Aug 2018

Vivian

Close to old quarter. Convenient near coffee shop and easy access to museums

8/10

Excellent

14 Aug 2018

Monica

A short stay but a good one

It was just one night stay for few hours. Room as nice. Service was good. Overall I am satisfied.

8/10

Excellent

08 Aug 2018

Billy

A clean and sophisticated hotel. A bit of a walk to both the old and french quarter. I felt speaking to the concierge the few times i wanted her assistance was very challenging as her English skills arent sufficient. Quickly redeemed by the wonderful front desk staff who had someone deleiver a sim card for me. Bery fomfortable room, beds and pillows.

10/10

Exceptional

09 Jul 2018

Verified traveler

Nice place to stay in Hanoi

Nice hotel, good amenities. Coffee machine in room would be helpful

Partner

10/10

Exceptional

06 Jul 2018

Verified traveler

Great hotel, very modern and clean. Staff where really helpful. Location is slightly out the way from the old town and shopping but nice restaurants in walking distance and convenient for business trip.

10/10

Exceptional

02 Jul 2018

Verified traveler

Great old quarter hotel

Movenpick hotel is elegant with traditional touch. Service is top notch. Close to eateries and bars.

8/10

Excellent

08 Jun 2018

shay

Clean and comfortable

Long way from the sights if you want to look around... got sent to the wrong hotel by staff when leaving and taxi driver could not understand so paid again for another taxi to take us to correct hotel. Travel desk was average. Surcharges were a bit excessive.

10/10

Exceptional

04 Jun 2018

Verified traveler

The staff was really nice and accommodating even though we arrived later than expected.

10/10

Exceptional

03 Jun 2018

Verified traveler

Clean, quiet hotel with very attentive staffs

A clean, comfortable, quiet hotel with very attentive staffs who not only take good care of their guests while they are there but also even after they left the hotel when they followed up on some of my clothes that I left behind by mistake. Makes you feel to come back anytime.

8/10

Excellent

21 May 2018

Charles

Great hotel. Previous 2 nights we stayed at 2 different boutique hotels. We found the boutique hotels staff at the check in a lot friendlier and keener than MovenPick, who were more matter of fact and less passionate in their attitude.
MovenPick restaurant and door staff were great and helpful. perhaps the front office staff should learn a thing or 2 from the restaurant staff.

6/10

Pleasant

08 May 2018

Gordon

Crap wifi

Wifi was crap... elevators wereslow and often card rwmeader didnt work. Staff was friendly

10/10

Exceptional

03 May 2018

shah

I totally loved the room, excellent colour combination, soothing lighting, and good room amenities, reminding me of hotel room in France

8/10

Excellent

24 Apr 2018

Craig

Fantastic centrally located city hotel

Hotel and staff very good, the general manager was always visible amongst all the staff and hosted excellently.
The amenities, and quality of food in conjunction with staff who would go the extra mile to ensure all your requirements were catered for.
All in all a fantastic base a short walk to the old quarter and Hoan Kiem Lake.

2/10

Poor

21 Apr 2018

Eugene

Shocking service and facilities.

I was extremely disappointed with this property due to several things that happened during my stay. First of all, as Expedia VIP+ member, no adequate amenities were offered upon arrival, which I didn't mind too much. Upon entering the room however, the air conditioning was not working. It took house keeping a few hours to get it up and running after uncomfortable visits from staff and the use of ladders in the room. I was so tired from the long day of traveling to Hanoi and hoped that the room would be adequately prepared. On the third day of my stay, I was away from the room until late and when I came back, there was a smell of dead rats or something. House keeping sprayed something over the room which smelled very sour and entirely ruined my room service dinner. The smell returned after an hour and I was forced to sleep in a room suffocating.
Late in the evening I received a call from the concierge asking if I wanted to use the airport hotel transfer. After I told him it was too expensive, he pushed for me to book a taxi quoting a price twice the market fare. I declined, but he kept pushing 3 more times! This kind of service is absolutely shocking from a 5 star hotel!

Upon check out 10% VIP+ discount was not offered and I forgot about it in a rush. Overall, this was an unpleasant experience, full of hiccups and surprises. Will not be staying at an Movenpick hotel again.

8/10

Excellent

16 Apr 2018

Tony

you are not allowed to vape in the smoking rooms

hotel staff told me the spa was open when it was not

smoking room smells funny

room reclining chair did not recline.

6/10

Pleasant

16 Apr 2018

Piggy

Nice small hotel with drawback on staff

This is a nice small hotel near Hoa Lo Prison and 15 mins walk to Old Quarter. Its like a French old mansion. Obviously there's renovation, but somehow it still couldn't cover the damp smelling which seems from a long past.

The staff varies......Ms. Lam who helped me to check in is a very polite, helpful, patience, and help us out with everything we need. She could greet me by my name, feels like home.

However, I also had an experience with a terrible staff. I asked that staff about sending a post card, and he just bluntly asked me for USD 2 and gave him the post card. He didn't say what is he going to do with it.

After back home, I felt a bit uncomfortable with my missing post card, so I emailed the hotel about that, but never get a reply. Feel pretty disappointing about that, as I have completed my stay and the hotel can just ignore me.

2/10

Poor

16 Apr 2018

Verified traveler

Ridiculous

can anyone imagine this brand of hotel with no water for shower?

10/10

Exceptional

14 Apr 2018

Thao

Great services, great food in hotel restaurant

Amazing. We got a honeymoon treat with a better room with free upgrade , beautiful flowers +cake

Family

10/10

Exceptional

14 Apr 2018

Shaun

Nice business hotel

Great location. Room were clean, spacious and comfortable. Good for both business and travelers on vacation.

8/10

Excellent

13 Apr 2018

Verified traveler

Convenient hotel near city centre

Convenient, Friendly, Clean and great value with efficient staff

10/10

Exceptional

11 Apr 2018

steven

Smallish hotel with big room

Staff were courteous and helpful from the minute you step into the hotel. Were pleasantly surprised with the large room. Clean and well kept. Gym fairly well equipped.

Partner

10/10

Exceptional

10 Apr 2018

George

Five star hotel, five star rating in all services.
15 minutes walk to old quarter.

10/10

Exceptional

09 Apr 2018

Carlos

Nice Hotel - Good Location

It was a great vacation with great staff service! Both my wife's Birthday and our anniversary were well celebrate. Minimum technical problems (appliances) which were all addressed immediately and provides multiple solutions.

It is only missing a pool!

10/10

Exceptional

27 Mar 2018

Verified traveler

Lovely hotel

Lovely hotel, friendly staff, easy location to get around Hanoi.

Partner

10/10

Exceptional

24 Mar 2018

Yo

Nice hotel, breakfast buffet, shops, restaurants

Nice hotel, good breakfast, close to restaurants, shops, staff are courteous and efficient.

10/10

Exceptional

18 Mar 2018

Verified traveler

Perfect City hotel - great service

Kind staff, good service all around hotel from driver to front Desk to restaurant and cleaners, good location and nice clean hotel, will come back

Family

6/10

Pleasant

16 Mar 2018

tajmahal

Average Hotel in Hanoi

All the staff at the hotel was friendly and very helpful.
There is road noise which you can hear even on 9th floor if your room is facing the road side.
I noticed the following issues that are related to Hotel's Management and their training of staff:
1) When I arrived at my room , I found it to be open and ajar.
Room did not have enough towels or any soap. I had to call the front desk.
2) While I was checking out I was made to pay some hotel charges in cash . Hotel's excuse was that their credit card connection to the bank doesn't work. Paying in Cash was the only option the hotel offered me.
This is supposed to be a five star hotel that doesn't have a back up plan for such situations.
. So it kind of looks to me that one might end up in prison if he doesn't have enough cash in person.
I will not charge anything to the room in this hotel.
3) Every time I went to get some more food at the breakfast buffet, I found out that my seat is assigned to other customers.
Waiting staff doesn't have a clue how to seat customers and where !

10/10

Exceptional

07 Mar 2018

Peter

Perfect hotel

Super stay at our hotel, everything was quite perfect, service was excellent nothing negative to say. They sent me back an item, that i forgot- brigitte & peter.

Family

10/10

Exceptional

07 Mar 2018

AN

Cozy, Spacial and Good Location

Location: Great for those new to Hanoi city, to explore its more quite streets and local views

Room: The interior was especially nice and cozy. The lighting was just nice, not to dark or dull. As for the plugs were enough for guest's convenience.

Overall: Would highly recommend for guests who wants to feel at home away from home to come stay at this hotel.

10/10

Exceptional

06 Mar 2018

Tony

Excellent Hotel

Excellent hotel.

10/10

Exceptional

27 Feb 2018

NKH

Close to shopping places

Hotel staff were friendly,helpful & quick to respond to our needs.Thanks esp to Linh
for accompanying me to the clinic

10/10

Exceptional

23 Feb 2018

NGA MAN

Hotel is clean and location is good

Family

8/10

Excellent

14 Feb 2018

Verified traveler

Nice central hotel

Very good

10/10

Exceptional

04 Feb 2018

Verified traveler

Swiss hospitality at its best!

An amazing establishment that will make me wanna come back. Great breakfast spread and room was such a haven to rest and relax in.

8/10

Excellent

03 Feb 2018

Jane

Fabulous location

Great location, service and excelllent room comfort.

10/10

Exceptional

13 Jan 2018

CvD

Wonderful stay in Hanoi

I am thoroughly impressed with this property. From the warm welcome at check-in, to the comfortable, clean, well-appointed room, and finally, to the service received at the restaurant during breakfast. The staff is friendly and very hard-working, across all levels. I initially had some feedback after my first stay (I stayed here twice, during one trip), and the GM was responsive, he listened, and really set the bar high during my second part of my stay.

I highly recommend this hotel to anybody looking to visit Hanoi. The price is great, and while it's not as close to many restaurants and the famous Hoan Kiem Lake as some other hotels, it is easily walkable (and walking around Hanoi is quite pleasant once you understand the flow of traffic). I do like the area the hotel is located in, as it's quiet (near various embassies) and away from the chaos that one can find in the Old Quarter.

And while Hanoi has some amazing food, I must say that the breakfast at the hotel was delicious and included a great spread of Western and Asian (and specifically, Vietnamese) options. Their croisssants and pain au chocolat were my favorite.

I won't hesitate to book here again!

8/10

Excellent

12 Jan 2018

Werner

Love the rooms and staff

comfortable stay, nice rooms, very friendly staff, exellent

Partner

10/10

Exceptional

07 Jan 2018

jennifer

Gym and wellness spa

Friwndly , helpful staff at the gym and wellness spa.
Some issues with the shower doors and water leakage and requests are met well. Reception could be less officious though.