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La Sinfonía Citadel Hotel & Spa

Hanoi and North · Vietnam

Dinh Ngang, Hoan Kiem, 12-14View location

9.8/10Excellent302 Reviews
Cleanliness9.6/109.6
Service10.0/1010.0
Comfort9.6/109.6
Condition9.4/109.4
Neighborhood9.6/109.6
Amenities9.4/109.4
See all ratings
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About La Sinfonía Citadel Hotel & Spa

Located within 1500 km from the town centre, the property allows easy access to all this destination has to offer. The hotel is close to main entertainment areas. There are public transport links just a short walk away. Travellers will find the airport within 40000 km.

The hotel comprises a total of 28 snug guest rooms. Moreover, there is a wireless Internet connection at hand in communal areas. This hotel offers 24-hour reception for guests' convenience. Guests are welcomed at the environmentally-friendly hotel. Everyone staying at this accommodation can make use of the airport transfer service.

All guests staying at this property may take advantage of its catering options. Some services of La Sinfonía Citadel Hotel & Spa may be payable.

Read more about this hotelShow less

With a stay at La Sinfonia Citadel hotel and Spa, you'll be centrally located in Hanoi, a short 8-minute walk from Hoa Lo Prison Museum and 11 minutes by foot from Temple of Literature.

This spa hotel is 0.9 mi (1.4 km) from Vietnam Women's Museum and 1 mi (1.6 km) from St. Joseph's Cathedral of Hanoi. Make yourself at home in one of the 28 air-conditioned rooms featuring minibars and flat-screen televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and bidets. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Spa
Smoking areas
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Pets not allowed Service animals not allowed

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately VND 265000 for adults and VND 235000 for children
    • Airport shuttle fee: VND 550000 per vehicle (one-way, maximum occupancy 2)
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: VND 1200000 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Vietnamese

    English

    Chinese (Mandarin)

Nearby attractions

Train Street 0.1 km / 0.1 mi
Food Street Tong Duy Tan 0.1 km / 0.1 mi
Goethe-Institut Hanoi 0.5 km / 0.3 mi
Hanoi War Museum 0.5 km / 0.3 mi
Flag Tower of Hanoi 0.6 km / 0.4 mi
Vietnam Military History Museum 0.6 km / 0.4 mi
Hang Da Market 0.6 km / 0.4 mi
Hoa Lo Prison Museum 0.7 km / 0.4 mi
Embassy of China 0.7 km / 0.4 mi
Vietnam National Tuong Theatre 0.7 km / 0.4 mi
Embassy of Cuba 0.8 km / 0.5 mi
Temple of Literature 0.9 km / 0.5 mi
Imperial Citadel of Thang Long 0.9 km / 0.6 mi
Center International Trade Fair Hanoi I.C.E 1.1 km / 0.7 mi
Hang Ma Street 1.1 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 28
  • hotel
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Entertainment Area
  • 24-hour reception
  • Wired Internet
  • Wi-fi
  • Car hireExtra charge
  • Transfer serviceExtra charge
Show 22 more facilities & services
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Bicycle hire serviceExtra charge
  • 24-hour security
  • Air conditioning in public areas
  • Lift access
  • Luggage room
  • CaféExtra charge
  • BarExtra charge
  • Restaurant
  • Smoking area
  • Highchairs
  • Show cookingExtra charge
  • Air conditioning in Restaurant
  • Rooftop barExtra charge
  • Spa treatmentsExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Set menu lunchExtra charge
  • À la carte dinner
  • Special dietary optionsExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • JUNIOR SUITE CITY VIEWJUNIOR SUITE • CITY VIEW • 1 Bedroom • 25 m²JSU.CV
    JUNIOR SUITE CITY VIEWPhoto unavailable6 photos

    La Sinfonía Citadel Hotel & Spa

    JUNIOR SUITE CITY VIEW

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.CV

    Room amenities

    • Smoke detector
    • Bathroom: 1
    • Hairdryer
    • TV
    • Internet access
    • Kitchenette
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Central heating
    • Safe
    • Balcony
    • Wheelchair-accessible
    • Wi-fi
    • Cot on demand
    • 220V power supply
    • Alarm clock
    • Toiletries
    • Telephone in the bathroom
    • Soundproof room
    • Children share the bed with parents
    • Housekeeping
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Satellite TV
    • Cable TV

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN EXECUTIVETWIN • EXECUTIVETWN.EJ

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    TWIN EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRAND WITH VIEWSSUITE • GRAND WITH VIEWS • 1 Bedroom • 40 m²SUI.GD-WV
    SUITE GRAND WITH VIEWSPhoto unavailable2 photos

    La Sinfonía Citadel Hotel & Spa

    SUITE GRAND WITH VIEWS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width, Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    GRAND WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD-WV

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • TV
    • Internet access
    • Minibar
    • Tea and coffee making facilities
    • Carpeted floors
    • Centrally regulated air conditioning
    • Individually adjustable air conditioning
    • Safe
    • Living room: 1
    • Balcony
    • Wheelchair-accessible
    • Wi-fi
    • Cot on demand
    • 220V power supply
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Children share the bed with parents
    • Soundproof room
    • Telephone in the bathroom

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE CITY VIEWJUNIOR SUITE • CITY VIEWJSU.CV-1

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    JUNIOR SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.CV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH TERRACE WITH VIEWSSUITE • WITH TERRACE WITH VIEWS • 1 Bedroom • 25 m²SUI.TR-WV
    SUITE WITH TERRACE WITH VIEWSPhoto unavailable2 photos

    La Sinfonía Citadel Hotel & Spa

    SUITE WITH TERRACE WITH VIEWS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    WITH TERRACE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.TR-WV

    Room amenities

    • Slippers
    • Bathroom: 1
    • Hairdryer
    • TV
    • Internet access
    • Minibar
    • Tea and coffee making facilities
    • Individually adjustable air conditioning
    • Safe
    • Balcony
    • Wheelchair-accessible
    • Wi-fi
    • Cot on demand
    • 220V power supply
    • Toiletries
    • Desk
    • Bathrobes
    • Telephone in the bathroom
    • Make-up mirror
    • Satellite TV
    • Smoke detector
    • Housekeeping
    • Children share the bed with parents
    • Soundproof room

    Facilities with extra charge

    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE INNERSUITE • INNER • 1 Bedroom • 24 m²SUI.IN
    SUITE INNERPhoto unavailable13 photos

    La Sinfonía Citadel Hotel & Spa

    SUITE INNER

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.IN

    Room amenities

    • Soundproof room
    • Bathroom: 1
    • Hairdryer
    • TV
    • Internet access
    • Kitchenette
    • Minibar
    • Tea and coffee making facilities
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Central heating
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • 220V power supply
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Satellite TV
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Children share the bed with parents
    • Without windows
    • Telephone in the bathroom

    Facilities with extra charge

    • Turndown service
    • Extra beds on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin EXECUTIVEDouble or Twin • EXECUTIVEDBT.EJ

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    Double or Twin EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH TERRACESUITE • WITH TERRACESUI.TR

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    SUITE WITH TERRACE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH TERRACE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.TR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin INNER-DELUXEDouble or Twin • INNER-DELUXE • 1 Bedroom • 21 m²DBT.DX-IN
    Double or Twin INNER-DELUXEPhoto unavailable14 photos

    La Sinfonía Citadel Hotel & Spa

    Double or Twin INNER-DELUXE

    Room photos

    14 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    INNER-DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-IN

    Room amenities

    • Minibar
    • Ironing set
    • Carpeted floors
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Cot on demand
    • 220V power supply
    • Alarm clock
    • Toiletries
    • Desk
    • Bathrobes
    • Slippers
    • Make-up mirror
    • Satellite TV
    • Cable TV
    • Smoke detector
    • Housekeeping
    • Soundproof room
    • Telephone in the bathroom
    • Hairdryer
    • TV
    • Internet access
    • Kitchenette
    • Tea and coffee making facilities

    Facilities with extra charge

    • Turndown service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    Room EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CITY VIEWSUITE • CITY VIEWSUI.CV

    Photos are not available for this room type.

    La Sinfonía Citadel Hotel & Spa

    SUITE CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about La Sinfonía Citadel Hotel & Spa

9.8
Excellent
302 Reviews
Cleanliness
9.6 /10
Service
10.0 /10
Comfort
9.6 /10
Condition
9.4 /10
Neighborhood
9.6 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
07 Jun 2026
Hai
Nothing that I didn't like while dtaying there. Thank you so much for everything!
Self
6/10
Pleasant
01 Jun 2026
Sydnei
I would stay here if you are only looking to book a short stay. The rooms were a decent size but the room we had didn't have any windows. However the rooftop bar was very nice.
Partner
10/10
Exceptional
22 May 2026
Karen
Staff went above and beyond. Thank you.
Partner
10/10
Exceptional
22 May 2026
Karen
Spa treatment was excellent and hotel staff amazing and helpful.
Partner
10/10
Exceptional
22 May 2026
Chihyu
The hotel location is excellent. It is located downtown in the old quarter, and the \"Train Street\" is just nearby. The staff is kind and professional, and the spa is great. I had a great experience there. Highly recommended in Hanoi!
Business
10/10
Exceptional
23 Apr 2026
San
Front desk staff was very nice and attentive
Friends_and_family Friends
10/10
Exceptional
02 Apr 2026
Philipp
Nice hotel, friendly staff and close to the train station
Friends_and_family Family
10/10
Exceptional
07 Feb 2026
Yeng eng
We are two couples stayed for 2 nights before leaving for halong bay and back at same hotel for one night. Staff were great, rooms were big and clean even for those inward window rooms. Breakfast and roof top bar were fabulous. On second stay, we were upgraded. When we requested for a rubber mat to be placed in the bathtub, they even went to their sister hotel to get one for us. On the day of departure, they went an extra mile to get a cable tie for us as we forgot our padlocks for our luggage. Overall, a very very pleasant stay.
Partner
10/10
Exceptional
06 Feb 2026
Yeng eng
We had a great stay. We booked 1 rooms and were given an upgrade of the rooms. As one of the rooms had a bathtub, the staff went to great length to get us a rubber mat from their sister hotel to be placed in the tub. On the day of departure,we rquested for cable ties to secure our overnight bags and the staff again didnt fisappoint and able to provide us. Really appreciate their efforts in making our stay comfortable.
Friends_and_family Family
10/10
Exceptional
27 Jan 2026
andy
Best hotel in Hanoi Vietnam
Business
10/10
Exceptional
07 Jan 2026
judith
The staff was so helpful and friendly. The hotel is beautiful and we enjoyed the spa and breakfast
Leisure Family
10/10
Exceptional
08 Dec 2025
Venezia
Everyone is so friendly and hospitable. Upon arrival, the front desk brought tea and snacks, allowed us for early check in. She also gave us a brochure explaining the places to visit, nearby bank/pharmacy and restaurant to go. They start their day early so it can be quite noisy especially when we stay right below the restaurant. Location is just beside train street and peaceful :) 5/5 would visit again!
Leisure Friends
10/10
Exceptional
09 Nov 2025
Frank
The staff is very friendly
The room is very nice and clean
price and quality is very good
Friends_and_family Family
10/10
Exceptional
10 Jun 2025
Loan
It's a quaint boutique in a quiet corner.
Leisure Self
10/10
Exceptional
25 May 2025
Kom Hui
Very very friendly and thoughtful staff! They take our comments seriously even though it might be some casual remarks! Breakfast option was ok but good enough with different type of eggs, different Vietnamese noodle and some sides daily! There’s also milk and Vietnamese coffee! Overall will stay again!
Leisure Friends
8/10
Excellent
27 Apr 2025
Rita
Excellent staff and service. We enjoyed our stay in Hanoi.
Leisure Family
10/10
Exceptional
23 Apr 2025
Wasim
Amazing hotel, high level services and staff are friendly. Very good location as well. Highly recommended.
Partner
8/10
Excellent
16 Apr 2025
Robert
Breakfast buffet was ok, subpar compared to other hotels in the area (like Trendy). Staff was helpful but again, not as helpful as other folks. Overall I would stay here again as it was safe, quiet and clean.
Leisure Friends
10/10
Exceptional
29 Mar 2025
SitiNurRabiatulAddawiyah
Hue made the stay the best stay possible. Whilst the hotel was of an excellent standard, Hue’s hospitality brings it up a level. She was super helpful with all recommendations, communication and providing a real personalised service. She was contactable at all times, even when out of the hotel! We based our 6 days in Hanoi, based upon what Hue said and it was the best decision we made. She gave excellent recommendations and really cares for her country. Perfect stay for our honeymoon!
Leisure Partner
8/10
Excellent
30 Jan 2025
Dehanka
Staff was really great and accommodating, they spoke really great English as well. This property was close to train street which was nice and only 15 mins away from old town. The service is outstanding, the only downside to this hotel is the lighting, however it does not hinder over all experience (if you mind dim lighting when getting ready I would recommend booking a balcony room for natural lighting).

I have stayed in over 10 hotels in Veitnam and this hotel had one of the best breakfast options across the country. I would recommend this hotel.
Leisure Friends
10/10
Exceptional
25 Jan 2025
Dung
Great hotel! Excellent service. Nice design. We are very satisfied to stay here.
Leisure Partner
10/10
Exceptional
03 Dec 2024
San
We really enjoyed our stays. The room was nice and clean. The location is great also. The best thing is the wonderful staffs who were very helpful and courteous. Will definitely stay here again in the future.
Friends_and_family Family
10/10
Exceptional
24 Nov 2024
Trang
Nice hotel and service
10/10
Exceptional
09 Nov 2024
Alejandro
Great rooms, super clean, walkable to main attractions, but the best thing is the staff, superb !
Partner
10/10
Exceptional
13 Oct 2024
Gal
Great location, wonderful and extremely helpful staff and the bed is super comfortable!
10/10
Exceptional
26 Sep 2024
Charmaine
Excellent
10/10
Exceptional
01 Aug 2024
Ali
Memnuniyet verici bir konaklama oldu, teşekkürler.
Self
10/10
Exceptional
03 Apr 2024
Sara

Great service and staff !!

We stayed at this hotel as a last minute booking after our previous reservation fell through- the best thing about this hotel is the staff and service!! We had a small issue with our room and they dealt with it immediately with no quibble moved us and could not have been more helpful on all fronts. Very friendly place to stay would recommend!
Partner
8/10
Excellent
04 Feb 2024
Erik

High expectations, low results

Very very very friendly and enjoyable staff that goes over and above to help with any request. The property was very comfortable. My ac broke, but was repaired the next day. The wifi signal to our room was very low and I could not use my laptop or phone wifi. It was fixed by the time we left. The bathroom was too small for one person, let alone two. I had to sit on the toilet sideway because there wasnt much room. The backsplash behind the sink, and the shower were dirty. The walls had chips out of the paint next to the bed that needed to be painted. And lastly, the room and bathroom lighting was placed in the wrong places and not bright enough to see you face in the mirrors.
Partner
10/10
Exceptional
25 Dec 2023
Jenny
Hotel staff are friendly and helpful. Knowing that there is a birthday, they put effort to decorate the room and surprise with a birthday cake !!
Friends_and_family Family
10/10
Exceptional
24 Oct 2023
Randi

MUST STAY IN HANOI!!!!!

I am absolutely obsessed with this place!!!!! We searched for a while for a hotel and Hanoi and then finally came across this one and I’m so happy we did. This is by far our best stay in Vietnam. This is a new hotel so it felt like we had the entire place to ourselves. It’s extremely clean and quiet. I had the best shower of my life and we slept for literally 13 hours because the bed was so comfortable. I can’t begin to explain how perfect the staff was. Trang was there for our entire stay and she is the absolute sweetest person. She helped us so much with recommendations and made sure we were comfortable. I’m so sad our stay here ended. The only thing we can do now is tell everyone you MUST stay here. Without a question, this is your Hanoi hotel!!
Partner
10/10
Exceptional
18 Oct 2023
YOUNG

Boutique hotel

Great stay: comfortable beds, clean rooms and nice breakfast buffett. Excellent customer service at the front desk. We enjoyed our stay in La Sinfonia Citadel while in Hanoi and we'll gladly be back here again.
Friends_and_family Family
10/10
Exceptional
25 Sep 2023
Nathan
We had a very pleasant stay in La Sinfonia Citadel. The breakfast buffet is delicious, as we stayed for three nights, we didn’t expect they would change the food options each day. The staff are welcoming and the service was superb! And when we left they even have a small souvenir for us. The location would not be the most convenient, however you can get to the attractions easily. The area is relatively quiet comparing to the main spots which is a bonus for us, as we don’t really enjoy the crowds of the old quarters when you can get traffic jam easily.
Leisure Family
8/10
Excellent
19 Aug 2023
Yew Loi Ashley
Nice place location is okay.
Business
10/10
Exceptional
09 Jul 2023
Lauren
The hotel was beautiful and the staff lovely. They also have a really nice restaurant on the eighth floor.
Leisure Partner
10/10
Exceptional
26 Jun 2023
Shella
The staff I met here are the best. The team is very friendly and goes above and beyond to ensure guest have the best experience. Big shout out to Trang at reception.
Leisure Partner
10/10
Exceptional
07 Jun 2023
EMMA
I had a very pleasant stay at the La Sinfonia Citadel. Ms Trang Nguyen was particularly friendly and helpful. I would highly recommend this hotel. The staff were excellent. The spa was fantastic. I don't have a single fault.
Business_and_leisure Self
10/10
Exceptional
31 May 2023
Kevin
Beautiful design, clean and warm service
Leisure Self
10/10
Exceptional
20 Apr 2023
Guan Thong
Cosy design for room, but the corridor light a bit dim.
Business Friends
6/10
Pleasant
31 Mar 2023
Verified traveler

Would I stay again? No

I don’t know what to feel about this hotel for the following the reasons:
1. Room was clean, bed comfy but the bathroom was really small
2. The hotel had a funky smell in the hallways and the reception had a pungent cigarette smell because there is always a smoker in front of the lobby doors
3. The breakfast was pretty good
4. The receptionists were quite pushy. We had no intentions on using the spa or the rooftop bar (because the prices were outrageous) but they kept on convincing us to try out the services.
5. One of the “managers” approached us while we were eating breakfast asking us how was our stay but his demeanor (he had both of his hands on his pocket) seemed a bit rude
6. The most ridiculous part was that we were charged for the two coffee capsules. Usually when you have a coffee machine and coffee capsules placed next to it you will assume that these are complimentary but it wasn’t. It was confusing because it was right next to the complimentary tea bags…
7. Location is not the best because you need to cross multiple streets to get to the bustling french quartier zone
Partner
10/10
Exceptional
20 Mar 2023
RANDY
The front desk is very friendly, breakfast service is best and all service employees is fantastic and they when over my expectations. I gave them 5 star in service over all. We will be back again soon. And definitely to stay here again.
10/10
Exceptional
27 Feb 2023
Kim
Good location, lovely hotel, attentive service
Business Family
10/10
Exceptional
26 Feb 2023
Daniel
Excellent
Friends_and_family Family
10/10
Exceptional
22 Feb 2023
Pedro
It was a very special stay. As it is a small charming boutique hotel, you feel very well taken care of. The staff are extremely helpful and friendly. Overall a great experience. I ate in the restaurant and received stellar service from Haivu, who went above and beyond the regular service to make sure that I was satisfied with the experience.
Self
10/10
Exceptional
19 Feb 2023
Eskander
Everything was great, especially the staff!
Leisure Family
10/10
Exceptional
12 Mar 2020
GARY A

highly recommend

It is a very nice stay at this property. A good location as it is accessible to all your needs. The room has a nice setup and amenities are as expected for a 5 star property. Services are all superb with very attentive and warm service from all. Three months in Asia and I can say that this hotel has the best quality for such a minimal cost that I have come across. A wonderful experience indeed and I highly recommend friends to come.
Self
10/10
Exceptional
09 Mar 2020
MRS H

excellent hotel !

Excellent hotel. Small and friendly , very close to all the sights . The staff just can’t do enough for you . Excellent roof top bar and fabulous restaurant too ..what more could you need ?!
Partner
10/10
Exceptional
28 Feb 2020
Felicity

The hotel staff make you feel like a movie star

This service at this hotel is EXCEPTIONAL! From the snack when you arrive, to walking with us to the pharmacy and helping us find medicine, to remembering our names, to providing recommendations, to packing us a breakfast since we left earlier than their breakfast started, the staff here made you feel like royalty.

The hotel is beautiful too. The room is well outfitted and the rooftop bar was a fun spot for drinks. We enjoyed the happy hour. The location is great too.

This is the only place we will stay in Hanoi in the future, and I will recommend this hotel to all of our friends.
Friends_and_family Friends
10/10
Exceptional
19 Feb 2020
Tyler
These folks treated us like royalty. Caring for all our needs in such a lrofessional manner.
Leisure Family
10/10
Exceptional
13 Feb 2020
Des
Anna was very kind and thoughtful! The place is clean!
Leisure Partner
10/10
Exceptional
04 Feb 2020
Verified traveler
The hotel was clean and the breakfast was good. The staff were lovely and so helpful. My only complaint would be that we could hear quite a lot of noise from outside the room over night.
Leisure Partner
10/10
Exceptional
22 Jan 2020
Michael
Excellent hotel, staff were very helpful at all times. They sorted transfer to the airport for a very fair price.
Partner
10/10
Exceptional
16 Jan 2020
Verified traveler
The staff could not have been nicer or more helpful. All were wonderful.
Leisure Partner
10/10
Exceptional
15 Jan 2020
Verified traveler
Great location, friendly staff, relaxing accommodation. What more could I ask for!
Leisure Partner
10/10
Exceptional
12 Jan 2020
Verified traveler
Hotel is well located and a short walk to the Old Quaters shops and restaurants.
The rooms are clean and nicely styled although the walls are a little thin.
Breakfast is delicious with hot meals and fresh juices.
The hotel is well served by a team of dedicated and professional staff who made our 5 days stay a very pleasant experience.
Friends_and_family Family
10/10
Exceptional
11 Jan 2020
Danny
A beautiful boutique hotel with wonderful staff who go above and beyond to make your stay comfortable. The turn down service was great as well as the rooftop bar which does 2 for 1 drinks from 4-7pm. The breakfast is fantastic with everything and anything available.
They organized a taxi to the airport for 350k which was nice. The hotel is located just outside the old town which means it is a little quieter. An easy 5-10 minute walk to the center.
My only concern would be the cheaper room doesn’t have a lot of natural light however that makes for an easy sleep in. Would highly recommend this hotel!
Leisure Friends
10/10
Exceptional
07 Jan 2020
PUI KIU KAREN

Nice getaway in Hanoi

We enjoyed our stay at the hotel so much!
Partner
10/10
Exceptional
06 Jan 2020
Verified traveler
Excellent service, great rooftop bar, and convenient location!
Leisure Partner
10/10
Exceptional
05 Jan 2020
Luke

Brilliant on all counts

Brilliant boutique hotel where the staff go above and beyond . The breakfast was great as well
Partner
10/10
Exceptional
03 Jan 2020
Verified traveler
The staff was exceedingly helpful with Both recommendations and transportation. I needed to go to a pharmacy after dark and the bell boy walked me both ways. The management was excellent-professional and accomodating. Breakfast was delicious. Large variety of food. The room was comfortable and clean. I would highly recommend this hotel.
Leisure Partner
10/10
Exceptional
02 Jan 2020
Maha
I loved my stay here. I'm not sure why Google reports this as a 3 star hotel, it is definitely 4 star if not 4.5 stars. One of my favorite hotels during my trip in SE Asia. The staff is so kind and helpful. Clean, spacious rooms and centrally located. Anna was the star of the show. I really enjoyed talking to her and she helped me navigate the city. The staff can give you a ride on a motorbike if you need to run an errand. They even mailed my postcards back to United States! The restaurant is also one of the best in the city. Stunning views. Highly recommended.
Self
10/10
Exceptional
01 Jan 2020
Verified traveler
The service here was absolutely incredible! The staff truly went above and beyond with great local recommendations for food, incredible customer service, and the highest possible professionalism. This was one of the nicest hotels we stayed at in Vietnam — incredible value for the price.
Leisure Partner
10/10
Exceptional
29 Dec 2019
Peter
Nice
Self
10/10
Exceptional
21 Dec 2019
Verified traveler
Great hotel, central location, beautiful rooms, restaurants and amenities.
Leisure Family
10/10
Exceptional
20 Dec 2019
Zhang
Kind and friendly staff, they are always there to make you feel welcomed. High recommend this place
Leisure Partner
10/10
Exceptional
16 Dec 2019
James
Every aspect of our stay at the Delicacy was stellar.
Partner
8/10
Excellent
15 Dec 2019
Verified traveler
We liked the location and the friendliness of the staff. But when we went to have breakfast in the hotel, there was a cockroach sitting on the salad tray, alive.
Leisure
10/10
Exceptional
14 Dec 2019
per

Nice new property

All good at this hotel. Nice room and nice breakfast
Partner
10/10
Exceptional
14 Dec 2019
Verified traveler
It's my first time staying in a boutique hotel for vacation and was sceptical about it. I travel on business monthly and am used to the big chains of 5 and 6 stars hotels, so was concerned about its claims and photos.
However, Delicacy Hotel with its fantastic employees from check-in to F&B were better than good. They were very knowledgeable and most willing to assist in anyway they can and made my stay really memorable.
I will definitely recommend this hotel and will stay here again.
Leisure Friends
10/10
Exceptional
06 Dec 2019
Mary
Tremendous attention to detail.
Wonderful massage at spa
Fun rooftop bar
Wonderful room
Self
10/10
Exceptional
01 Dec 2019
Verified traveler
The Delicacy is such a beautiful property. The staff were absolutely incredible, and the service we received from the check-in staff, the restaurant staff, and all other members of staff was nothing short of amazing. We loved the rooftop bar, and the breakfast choices were fantastic. I wouldn't hesitate to stay here again next time I'm in Hanoi.
Leisure Partner
10/10
Exceptional
27 Nov 2019
Verified traveler
The Delicacy Hotel and Spa was the best hotel we have stayed in during our holiday in Vietnam. The room was spacious and luxurious as well as very clean. However, what really impressed us was the friendliness and warmth of the staff, especially Anna. We were so well looked after by them and the service was impeccable. They even accompanied us to places we were interested in going to and for two women travelling together in Hanoi for the first time, this was so reassuring. Thanks again Delicacy Hotel. Will definitely stay at your hotel again.
Leisure Family
8/10
Excellent
23 Nov 2019
Nguyet M
very happy with the service
Partner
10/10
Exceptional
22 Nov 2019
George

Little gem

Definately not short of customer service. Very friendly and helpful. Bar has a great view and food is good. Travel to Vietnam often and will stay there again
Business
10/10
Exceptional
21 Nov 2019
Verified traveler

Great accommodation with the best spa experience

Its an amazing experience. From bellboy, receptionist and even to masseuse was polite and helpful. Friendly staff, nice welcome drink and the best spa!
Partner
10/10
Exceptional
20 Nov 2019
Jan
The staff is there to make your stay more enjoyable and they are very efficient at their jobs. Rose was always around if we had a question and everyone spoke English beautifully!
Leisure Family
10/10
Exceptional
18 Nov 2019
Polly

Best hotel experience

First visit to Hanoi ever and was very happy to have chosen Delicacy Hotel & Spa. All the staffs from bell boy to reception and spa go beyond their responsibility to help and assist, which gave us the best stay and visit in Hanoi. We must say without Delicacy warm welcome and care, this visit wouldn't have been as good.
We can't thank everyone at Delicacy enough for their true hospitality.
Friends_and_family Family
10/10
Exceptional
04 Nov 2019
Ross

Clean and cozy room with amazing service

Great spot in an ideal and central part of town near French and Old Quarter. The manager Anna is exceptional! She goes above and beyond to take care of your stay and everything in between. We are already planning to return!
Partner
10/10
Exceptional
02 Nov 2019
Verified traveler

Amazing Service

Customer service is second to none! Every member of staff goes out of their way to make you welcome and to help make your stay as enjoyable as possible.
A special mention to Harley, Julia, and Ana from reception.. they’re suggestions for day trips really helped make the most of our time.Laura from the Deli sky bar..and the lovely young chef at breakfast. We were
treated like royalty.
Thanks to Ana for our car to the airport and our lovely gift.. much appreciated!
The Delicacy is New, small and perfectly formed.. best of luck to you all in the future.
Partner
10/10
Exceptional
01 Nov 2019
Verified traveler
Excellent customer service, very friendly and informative staff. Nice modern decor and very big comfy bed. Would definately come back!
Leisure Partner
10/10
Exceptional
29 Oct 2019
Joe
The hotel service and staff are excellent. Rivera at the Chestnut Restaurant and The Manager Anna were exceptionally friendly and helpful.
Leisure Partner
10/10
Exceptional
28 Oct 2019
Jacob

Stellar Stay

This was my 3rd visit to Hanoi. I have stayed in 5 different hotels around the city. And this by far was the best stay I have had not only in Vietnam, but in any vacation I have ever taken. This place was super classy. With an extremely professional staff. If I didnt want to explore more of the places in town, I would get a place here 100% of the time. LOVED this place
Partner
10/10
Exceptional
26 Oct 2019
Verified traveler
The staff in this hotel are the best and most helpful experience we have had in Vietnam. Big shout out to Anna, she is amazing! The hotel is new, rooms are nice and the location of the hotel is very central you can pretty much walk everywhere you want to go. I would stay at this hotel again without hesitation
Leisure Partner
10/10
Exceptional
20 Oct 2019
Verified traveler
This hotel is one of the most exceptional examples of customer centric service! Every member of staff was so helpful, friendly and informative. They anticipate all of your needs in advance.
We eat out a lot during our weekend in Hanoi in the best rated restaurants but the best food we had was actually at the hotel rooftop at the Delicacy Hotel!
I can’t recommend this hotel enough, it should be a 4* rated hotel in terms of room and quality. The staff and experience is better than most 5* hotels around the region. Well done to everyone at the Delicacy Hotel and huge thank you to the lady manager for taking such good care of us. See you again soon :)
Leisure Partner
10/10
Exceptional
20 Oct 2019
Susan

Wonderful hotel

Exceptional hotel with fantastic staff, beautiful rooms and a great bar and restaurant. Could not fault anything
Friends_and_family Family
10/10
Exceptional
19 Oct 2019
Verified traveler

ravel yogi

It was really pleasant stay. Highly recommended. The hotel staffs were so nice and kind. (Breakfast and Dinner both were excellent as well. Nothing can go wrong. Very happy.
Partner
10/10
Exceptional
18 Oct 2019
MikeMcGinley
Loved the staff: Annie, Jenny, Carl, Moon and more. Great attention to guests and hotel amenities. Above and beyond expected care!
Beautiful hotel. Opt for family room for more space.
Leisure Partner
10/10
Exceptional
11 Oct 2019
W C

Amazing!

Service was amazing. There was a bit of hiccup and this was sorted out by the Front Office Manager, Ms Anna. I was addressed by name during check-in and during breakfast! I always love small boutique hotels, whereby the personalized service would be extended. Looking forward to return!
10/10
Exceptional
09 Oct 2019
Verified traveler
This property is absolutely beautiful , fantastic location, large, clean and comfy rooms. Anna who helped with check in was brilliant and the service was second to none - extremely professional and personalised service during our stay. We actually checked out and left our luggage there whilst we travelled to Halong Bay for the night before returning and checking in for 1 more night. This helped us to save on costs for those who are budget conscious.
Breakfast was good with lots of choices.
Leisure Partner
10/10
Exceptional
08 Oct 2019
James
While traveling to Vietnam, my brother and I booked this hotel on short notice, due to its proximity to the Old Quarter, French Quarter, and various Hanoi attractions.

And I must say, this is one of the finest hotels I believe I have ever stayed in, short of a literal resort.

The room was pristine and comfortable, the dining room on the 6th floor served us a delicious breakfast (Western and Vietnamese fare) and the rooftop bar boasted a splendid view of the city while we enjoyed a variety of cocktails.

But what really set this place apart was the quality of the staff who attended to us, especially Harley, Anna Ha, and Julia (they learned our names, so I definitely remember theirs!), who were all extraordinarily knowledgeable about the city and helpful in recommendations for anything we might be interested in, specifically a place for silk pajamas and the areas best tailor.

Furthermore, they helped us book reasonable cruises around Ha Long Bay at short notice, which must surely be near the top of the most beautiful sights of my life. During this trip, I accidentally left a momento from my GF on the cruise ship, and the ladies from the hotel promptly recovered it and mailed it back to me in the USA. Like I said, remarkable service at this place.

If you are looking for a calm oasis, right smack dab in the middle of the merry chaos of Hanoi, I highly recommend the Delicacy. When you get there, tell them Jamie sends his best!
Friends_and_family Friends
10/10
Exceptional
07 Oct 2019
Verified traveler
The service was excellent from all staff - great hotel and good food
Leisure Self
10/10
Exceptional
03 Oct 2019
Florian

Very good

Very good
10/10
Exceptional
29 Sep 2019
Verified traveler
Such a great hotel with excellent rooms and facilities. Absolutely standout service. Would not hesitate staying here again if we were to visit Hanoi.
Leisure Partner
10/10
Exceptional
28 Sep 2019
Devon

Brilliant Stay, Excellent service and very conveni

Brilliant Stay, Excellent service and very convenient. The staff went above and beyond to make this a very special and memorable stay.
10/10
Exceptional
25 Sep 2019
Kv
We booked this hotel based on the good reviews and they live up to it. EVERYONE of them is friendly and helpful, and I know the reason after we met the GM. Great location and excellent service. That’s all you need for a holiday.
Leisure Family
10/10
Exceptional
20 Sep 2019
Dawg888
Delicacy Hotel is a gem in Ha Noi. Service and front staff go the extra mile with a smile, and speak very good English. The Chestnut Restaurant has the real upscale presentation of fresh fusion even with the free breakfast, kudos to the kitchen and staff. Highly recommended and look forward to a return stay.
Leisure Self
10/10
Exceptional
13 Sep 2019
Liam

Great hotel in Hanoi

Great hotel and location. Staff are extremely friendly and the food is great. Can’t recommend more.
Partner
10/10
Exceptional
10 Sep 2019
Atul

Great value for money

Amazing Budget Hotel. Staff is very attentive and took care of everything very meticulously.
Impressed by staff service.
Breakfast was also great.
Great value for money
Family
10/10
Exceptional
09 Sep 2019
Ida

Perfect hotel

I had a wonderful stay at Delicacy Hotel and Spa. It was in a convenient location, I really liked 'my' little street that the hotel was located on. Also fun that it was right around the corner from the 'train street'. I liked my room. The food in the restaurant was good and the rooftop bar was lovely. Staff was friendly and helpful. I would definitely recommend this hotel to anyone staying in Hanoi.
Self
10/10
Exceptional
09 Sep 2019
Verified traveler
Tastefully designed interior at very affordable price
Leisure Self

Location & surroundings

La Sinfonía Citadel Hotel & Spa
Dinh Ngang, Hoan Kiem, 12-14, Ha Noi, Vietnam

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La Sinfonía Citadel Hotel & Spa

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