Name: Mercure Hanoi La Gare
Address: 94 Ly Thuong Kiet Street Hoan Kiem Hanoi Vietnam, 94, Hanoi, 100000, VN

10/10

Exceptional

15 Mar 2026

Jayne

Wakable to the old quarter and other shops closer

Self

8/10

Excellent

26 Dec 2025

Julia

They're very care for relationships, and every day they're Cleaned. Great job 👏
Thank you for your care.

Leisure Self

8/10

Excellent

10 May 2025

Anne D L

The hotel is clean quiet and in a great spot for walking around the old quarter and train street.

8/10

Excellent

05 May 2025

THAN

Room is a bit small but friendly staffs and not the downtown area.

Self

6/10

Pleasant

24 Mar 2025

Choon Kah Adrian

Unacceptable for a Mercure

Location of the hotel is convenient for my work around the area however the room itself is not the most desirable.
The pillows provided was flat so I took the extra pillows from the cupboard and I couldn’t sleep the whole night.
My neck and my upper back was itching so bad that I threw the 2 pillows from the cupboard onto the floor.
Then I wrapped the soft pillow with towel before I could sleep.
I suspect it was dust mites from the 2 pillows in the cupboard.
For a Mercure, I find this unacceptable

Business

10/10

Exceptional

24 Feb 2025

Paul

this is an excellent hotel at a very reasonable price \"next door\" to the old quarter of Hanoi.

Leisure Partner

8/10

Excellent

01 Jan 2025

Trung

Clean and in a good location, close to many eateries. Bathroom lacked amenities.

Business_and_leisure Partner

10/10

Exceptional

30 Nov 2024

Michael

Excellent property and staff

Leisure Friends

10/10

Exceptional

12 Oct 2024

Darcie

Well kept room with very kind and helpful staff. Breakfast was excellent!

6/10

Pleasant

14 Jun 2024

Latha

The washroom is so tiny. No proper door in washroom. Washroom door can’t be fully opened as the toilet obstructs. I’m a short (5ft) and even for me the sink was really, really low. Water splashes everywhere, when tap is turned on.

Leisure Family

10/10

Exceptional

29 Mar 2024

Pamela

Nice accommodations just not crazy about Hanoi

Leisure

4/10

Poor

28 Nov 2023

husna

I will be making a formal complaint about this hotel! After a very long and tired day, I was feeling cold and there was limited hot water! I was showering and the water went cold. We called reception who quickly sent someone to look at the issues and they said that this is an ongoing problem and we would have to wait for the water to warm up. This is a joke, I would never have stayed there if I had known this. We stayed there for 2 days (4 of us in 2 rooms) and we all had that problem.

Leisure Family

8/10

Excellent

25 Oct 2023

Chen Hong

4 star service indeed

Very new room and good location. Definitely a 4 star room and service. But the breakfast is a bit disappointing. Coffee is bad and not many variety of food

Business

8/10

Excellent

13 Oct 2023

JORGE

hotel staff was very helpful and accommodating, great breakfast fare, very clean hotel.

10/10

Exceptional

30 May 2023

Raffles Kean Yee

There is a lack of restaurant for breakfast around the hotel. The safest option is to purchase a room with breakfast.

Business Self

10/10

Exceptional

01 Jan 2023

Masatoshi

部屋はいつも綺麗でした。
毎日の掃除もきちんとしていてスタッフも礼儀正しく印象良かったです。ネット接続が部屋の場所によっては少し不安定でした。

Business Self

10/10

Exceptional

28 Oct 2022

Viliam

Everything was good, cleanness, room comfort, breakfast.

Business

8/10

Excellent

24 Aug 2022

Yuichi

Clean and quiet

Business Self

8/10

Excellent

06 May 2022

Rajan

A value for money Hotel, located centrally

The toilets are a bit small n the toilet doors don't close properly. Otherwise, an excellent location n a neat and clean hotel with responsive staff

Friends_and_family Family

8/10

Excellent

04 May 2022

Rajan

Value for money Hotel in an excellent location

Housekeeping was a little slow in responding to requests.
Otherwise, a very good hotel

Friends_and_family Family

8/10

Excellent

19 Apr 2022

Lai Yuin

Fuss free business hotel. Will stay again

Business_and_leisure

8/10

Excellent

17 Apr 2022

Lai Yuin

For business travellers, Mercure would meet most needs.

Business_and_leisure

10/10

Exceptional

27 Dec 2019

Jonathan

Very enjoyable in Hanoi

Long Weekend quiet stay on the middle of bustling Hanoi. Soundproof comfortable rooms, with friendly and helpful staff PLUS COMFORTABLE beds, decent showers.

Friends_and_family Family

8/10

Excellent

13 Dec 2019

Verified traveler

Everything is great, however I dislike the need to have to go around the room to turn off all the lights individually before sleep.

Business Partner

8/10

Excellent

07 Nov 2019

Daryl

Come back stay

The stay is good. The elevator is a bit too small n slow.
The chair in the room is quite noisy when drag n I can heard similar sound from other rooms.

Business

10/10

Exceptional

19 Oct 2019

Jenny

Wonderful surprises left and right

We chose this hotel because it was very close to the Thai Consulate.
The warm reception at check in started us off with smiles and great advice.
The restaurant there was excellent for both breakfast and evening meal; their happy hour was truly happy!
The night before our departure, the staff gave us a surprise send off snack!

Partner

8/10

Excellent

18 Aug 2019

Steven

Great Service

You cannot fault the service. Breakfast has a good selection and it was comfortable with good air conditioning.
Rooms are comfortable but bathroom is small.
Location is ok easy to get to but is 20 minute walk to lake and old quarter.

6/10

Pleasant

07 Aug 2019

Verified traveler

I liked the location
On the hotel : I think it is another building among apartments and other buildings. Room size is OK. Restaurant is pretty small one with mostly Vietnamese food. An average hotel , may be lower 2* catagory

Business Self

10/10

Exceptional

17 Jun 2019

Paul

Food very poor

Partner

10/10

Exceptional

04 May 2019

Federico

High quality service

High quality service

Friends

8/10

Excellent

24 Apr 2019

Verified traveler

The staff was very friendly. Good housekeeping. Gave us a bit of late check out which was nice.

Leisure Partner

8/10

Excellent

26 Mar 2019

Verified traveler

The environment of the hotel is a bit noisy because is in the center of the town close to train station. The soundproof of the room need to be upgraded. The shower room need wall rack/tray to put shower items for the convenient of occupant.

Business Self

10/10

Exceptional

21 Jan 2019

Janet

Great Choice!

Fantastic hotel with friendly staff and great location!

10/10

Exceptional

08 Jan 2019

Verified traveler

Great stay, loved this hotel. Clean, tidy and in a great location.

Leisure Friends

10/10

Exceptional

02 Jan 2019

Verified traveler

Located in a great location this hotel provided value for money for us.

Leisure Family_with_children

8/10

Excellent

04 Nov 2018

Verified traveler

Centrally located

It was ok.

8/10

Excellent

14 Sep 2018

Paul

Mercure in Hanoi

Convenient hotel for all to do in Hanoi

Friends

8/10

Excellent

03 Sep 2018

Narendra

OUr stay was very comfortable. The front desk staff was very helpful and knowledgeable. They gave us some great recommendations for eating places around the area. Very well located .

Partner

8/10

Excellent

20 Aug 2018

Nithiyananthan

Good hotel in a central location

Good modern hotel, nice and bright room, good central location with friendly and helpful staff.

8/10

Excellent

18 Aug 2018

Verified traveler

Just OK but needs lots of improvements.

Breakfast spread was unappetizing. Almost the same every morning.

8/10

Excellent

13 Aug 2018

Verified traveler

Good location, super friendly staff, and quiet room. King size bed is actually two twin beds combined, also pillows are too soft.

6/10

Pleasant

12 Aug 2018

Sierra

The price is expensive compared to the room facility and size.

10/10

Exceptional

29 Jul 2018

Christopher

Great service.

8/10

Excellent

25 Jul 2018

Verified traveler

Very good hotel. The room was clean and comfortable. I could not hear any noise from the street. Very close to the railway station.

The only problem I encountered was with the payment with credit card. My card was almost blocked. I told them that I did not want to enter my PIN code a third time since I was sure that I had entered it correctly. They finally found the problem and the payment worked without entering the PIN code a third time...

The breakfast and the mini bar are a little too expensive.

8/10

Excellent

03 Feb 2018

Francis

Great stay

Very nice staff esp. Ms. Duong of reception team. Quiet and comfortable stay. Easily accessible.

10/10

Exceptional

18 Jan 2018

Voltaire

The Mercure, a gem in Hanoi

The staff at the Mercure made my first trip to Hanoi memorable. Even though I didn't speak Vietnamese, the staff all spoke English well. The complimentary breakfast was a nice way of not having to worry about where to eat in the morning.

Family

10/10

Exceptional

02 Jan 2018

Agnes

Great value in the centre of town.

It's not your typical Mercure standard but it's a great value in Hanoi. Staff is wonderful and very friendly and helpful. It's a better western style hotel in a quiet neighbourhood. Probably one of the better sound proofed walls in Vietnam. Not directly in the old town area but uber is so cheap it's worth it to be away from the hustle and bustle.

Family

10/10

Exceptional

22 Dec 2017

Verified traveler

good stay

returning stay. good hotel. friendly receptionist and bell boy Mr. Hoan has been extremely helpful during my stay. many thanks!

10/10

Exceptional

02 Oct 2017

Verified traveler

Very welcoming & helpful staff

Partner

10/10

Exceptional

30 Sep 2017

Nagesh

A good place to stay. Nice, friendly and helpful staff.
The place is about 5-10 min taxi ride or 30-min stroll away from the night markets and old quarters (near the lake).

Family

8/10

Excellent

19 Aug 2017

Verified traveler

Upgraded to a lovely room. Reception staff very friendly but restaurant staff could have been more attentive close to station but a long walk from food shopping and restaurants

10/10

Exceptional

23 May 2017

Verified traveler

Happy stay

Very satisfied with my stay. Good service.

8/10

Excellent

26 Apr 2017

Ian Brisbane

Nice and comfortable

Stayed only one night but was a welcome rise in standard from earlier 4 star (self rated) hotels in Vietnam. Room was not spacious but was well appointed. Walking distance to and from the old town centre.

10/10

Exceptional

05 Feb 2017

Lai

Clean and friendly

It was great experience and a lot of fun. Things are generally low prices.

Family

10/10

Exceptional

14 Dec 2016

Verified traveler

Great Staff!

The staff went out of their way to assist in every way possible. One of them rushed out into the street to help when he saw my partner having difficulty deciphering the local currency whilst paying a taxi fare.

Partner

10/10

Exceptional

04 Dec 2016

John

Superb stay

Went to buy quinine. Staff very helpful for everything. Restaurant employees are really really good.

8/10

Excellent

20 Sep 2016

MARTIN

Great price-quality ratio

Great price-quality ratio: A hotel with international standards at local prices. Excellent and reasonably priced breakfast buffet, once again with international standards. Only issues with this hotel: 1. Rooms are furnished with carpets which look dirty and old despite the hotel having a new feel to it on everything else. So carpets need to be changed urgently // 2. Elevators are noisy and can be heard in the rooms which are adjacent to the elevators, all night long.

8/10

Excellent

14 Jun 2016

Yian Hwee

Very good hotel.

Very pleasant stay except for one moron who blast his horn non- stop at 5am in the morning.
Must compliment front desk staff members who are very nice and friendly esp Ms Chi.

10/10

Exceptional

06 Apr 2016

Verified traveler

Ideally located hotel with high quality service

Just a 10-15 minute walk from the old town and the same distance from the Ho Chi Minh complex, and ideal location for exploring Hanoi. The staff was very helpful, the breakfast is super. A good value for the price!

Partner

8/10

Excellent

17 Jan 2016

David A.

Good Place to Stay

Very nice place to stay and very central. Close to some good restaurants and many of the sights in Hanoi.

8/10

Excellent

10 Dec 2015

Verified traveler

Great value

10/10

Exceptional

18 Oct 2015

hiroshi

Guarantee pleasant stay

This isn't a luxury hotel, lobby is not big or gorgeous but I fully enjoyed one week stay. All staffs at receptions, restaurants and house keeping are very kind and friendly, always trying to help you. House keeping was almost perfectly done, might be better than 5 stars hotels. Need 15 - 20 minutes walking to old town, famous noodle(pho) shops or fine dining, but within 5 minutes walking, there sre each one French and Italian restaurants (both a bit pricey), and one big, popular, always crowidied and affordable Vietnamese restaurant is just around the corner.
Again this hotel was perfect for me.

8/10

Excellent

27 Sep 2015

Yu Hon

Good experience

No options to include breakfast when book

6/10

Pleasant

22 Jul 2015

Verified traveler

Great room but internet+bfast food are not good

The room and bed are great. The drawbacks are internet is slow and breakfast food is like 2-3 stars hotel. Other than those, it is good.

6/10

Pleasant

03 Jun 2015

Thomas

It's all right - we all make service lapses

Hotel Restaurant staff were polite. Unfortunately the kitchen staff a well as waitresses totally forgot about my lunch order. I think it was more embarrassing for them than it was inconvenient for me.

The rooms were clean and pleasant.

10/10

Exceptional

20 Mar 2015

Robin Tan

Extra Mile by Front Office

Quality Services during my stay in Jan 2015, my colleagues from Australia wanted to go for massage. The staff recommended and the center send a taxi to pick him and wife.Unfortunately, my colleagues did not gave us the Massage Center number and did not answer his tel. Two hours later we asked the Front office Office Ms. Sang who has ended work at lunch time returned back to hotel at 3.00pm to provide the Massage Center contact. I appreciate the extra effort of Ms. Sang, Guest Relation Manager.
Overall the hotel is clean and breakfast and drink are good.Will be back because of quality front office staff.

10/10

Exceptional

15 Mar 2015

Robert

Just right

Pleasant place. Not too many good restaurants in area. The hotel bisto was great. Very sophisticated menu.

Partner

10/10

Exceptional

11 Mar 2015

Peter

Very conveniently located down-town

Excellent value for money if you get the special deals offered by on-line hotel agents ( make sure you pay for a room with breakfast included). This will fill your stomach up for the whole day and you won't need much lunch.

The staff are very friendly and helpful. The little bar area ( including some convenient outside seats on the patio next to the street) was a comfortable place to unwind after a day's sightseeing. They have a happy hour for house wine and beer ( 2 for 1) which made drinking there really cheap ( cheaper than buying your own from a supermarket)

The only negative aspect about the location is that the hotel is near the station and twice during the night /early morning I was awakened briefly by the horns of a departing train. Only disturbed for a couple of minutes or so and soon manged to get off to sleep again. Overall excellent value and I high commend.

Oh and a tip....if you are only in Hanoi for 5 days or less suggest you skip the excursions way from Hanoi. Many of these are three hours travelling time each way which really kills off a day. There's plenty to see and do in Hanoi is you like museums and heritage sites Don't miss the water puppets. Splendid entertainment you will never be able to see elsewhere.

10/10

Exceptional

28 Dec 2014

Marc

I'll stay again!

My second stay at this hotel. I was just as happy as the first time. The best part is the excellent staff!

8/10

Excellent

18 Nov 2014

Dave loves travelling

Clean hotel in Hanoi

This hotel was a step up from the previous hotel I stayed at (which carried the same star rating). The premises were very modern and clean and the room had all the amenities you'd expect. It is a few blocks further away from the centre of town than I'd have liked.

8/10

Excellent

03 Jun 2014

gyrineum

No frills business hotel

Great service in a small but cosy hotel. Staff were friendly. Will stay again for business.

8/10

Excellent

22 Apr 2014

Gary L.

Good Service

Staffs are helpful and provide good customer service...

6/10

Pleasant

04 Apr 2014

Noronha

comfy beds

It a bit far from the main happening place, a 20 mins walk. B/Fast could be better spread and variety.

6/10

Pleasant

31 Mar 2014

ami

standard hotel all average

the room was tiny, the lobby as well. it is more a 3 star hotel than 4

8/10

Excellent

01 Mar 2014

Business traveller

Comfortable stay in the hustle and bustle of hanoI

Being a light sleeper, I had emailed the hotel in advance requesting a quiet room. I was provided a room on a high floor away from the Main Street. The staff at the front desk was helpful and provided information on restaurants close to the hotel which were very reasonably price. Staff spoke good English. There was free wifi In the room. I would stay at this hotel if I was in hanoi again at this price.

8/10

Excellent

26 Jan 2014

Verified traveler

Nice clean hotel

Typical Mercure hotel,clean tidy with excellent staff.In a fairly quiet area away from the noise of the old quarter,but taxis are plentiful and cheap.We would stay here again if we return to Hanoi.

Family

10/10

Exceptional

01 Dec 2013

Lan-Tu Le

Beautiful hotel

I love the design of this hotel. It's very chic and modern. The room was very clean and comfortable, though the bathroom is a bit small and lacks hangers (in my opinions). Overall, we were very satisfied with our stay there. There's not much in the surrounding area except for a few coffee shops.

6/10

Pleasant

16 Oct 2013

Flora

Comfortable room

Nice room with comfortable bed. Some staff are helpful but some are not as friendly.

Family

8/10

Excellent

22 Mar 2013

Peter N

close to many hotels and casinos

The hotel was nice and spacious rooms, nice il liked it! will saty again there!

4/10

Poor

11 Apr 2012

clearheavens

Tiny rooms and super thin walls made my sleep really poor

Overall, I wasn't unhappy, but I wasn't entirely happy with my stay either. I would not stay again because there are better hotels for the same cost.

I would only recommend this place if you absolutely prefer a European-style room with chic contemporary decor. There's not much hint of Vietnamese anywhere except for the receptionists wearing ao dai.

Otherwise, I think the combination of having to PAY FOR INTERNET each day and the walls being very thin and traffic waking me up every day before dawn will make me go elsewhere.

Pros:
-good central location in Hanoi
-clean, good room service
-hot water
-delicious breakfast
-reception desk spoke good English
-free shampoo/conditioner/soap
-TV had good variety of channels

Cons:
-internet was NOT FREE except for in the lobby, which was ridiculous
-lobby was small in the first place and not much place to sit except for a seat booth right by the elevator
-the rooms were super tiny!!! I only had space to walk on both sides of the bed
-the walls were thin and the streets were very noisy--woke me up at 5am in the morning every day
-the shower faucet was very tricky to figure out (and I've traveled internationally quite a lot) and the water pressure wasn't very strong
-everything in the wet bar was highly priced, moreso than you'd expect even in an American or European 4-star hotel

10/10

Exceptional

30 Mar 2011

Albert

I would like to compliment staff

I would like to compliment staff from the front office, room service and F&B outlet for being helpful, friendly and prompt response in providing service requested for. They made my stay at Hanoi a memorable one. I wish to single out all the front line service staff from the Front Office Manager, Front Office Service Staff and not forgetting the Bell Hops are fantastic! Please convey my compliments to them for their good service and my wishes that they continue to keep up the good service at Mecure!

8/10

Excellent

09 Dec 2010

Wei

Mecure Hanoi La Gare

1) very polite and helpful staff, eager to offer good service and satisfy customers' demands
2) rooms are pleasant and comfortable
=> what i expected of Mercure brand

8/10

Excellent

30 Apr 2010

Anonymous

Hotel room was nice, with interesting

Hotel room was nice, with interesting colour schemes. Location was acceptable once you know where you are in the city. Internet charge was expensive.

10/10

Exceptional

10 Mar 2010

PAUL

The Hotel is relatively new and

The Hotel is relatively new and its amenities impeccable. I had two wonderful nights of good sleep due to its comfortable bed and sheets. Location is great especially for those travelling to Sapa as the Train Station is just a two minutes walk away.

The Bathroom's glass shower is great for a single person or a newly wed but too open for older couple or friends staying together inspite of the roman blinds. I would recommend opaque film should be used instead.

Nevertheless, I would definitely return to stay at this great hotel on my yearly trip to Hanoi.

10/10

Exceptional

25 Oct 2009

James

Great hotel, brand new!! Good

Great hotel, brand new!! Good location, close to the old and French quater(walking distance) and reasonably priced.

10/10

Exceptional

14 Jul 2026

Martin

Very nice hotel in perfect location of Hanoi

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Martin

All good!

8/10

Excellent

10 Jun 2026

Domenico

Gym ain't worth the hassle

Business

10/10

Exceptional

03 May 2026

YASUYOSHI

静かできれいな部屋、充実した朝食などとても良いホテルだった。お勧めできる。

Self

10/10

Exceptional

27 Apr 2026

Christophe

Petite chambre mais bien concue

Self

10/10

Exceptional

17 Apr 2026

Lærke Boendorf

Super beliggenhed. Pænt og rent. Venlig personale

Friends_and_family Friends

6/10

Pleasant

24 Jan 2026

Domenico

Buone condizioni ma niente di ché

Business

8/10

Excellent

29 Dec 2025

Pernilla

Det var trevlig och hjälpsam personal. Rummen bra och rena. God frukostbuffé. Snabb tvättservice.

6/10

Pleasant

17 Oct 2025

Prasath

Business like room

Business

10/10

Exceptional

12 Sep 2025

Rafael

Amazing hotel

The hotel is excellent. Its location is perfect, close downtown, restaurants, laundry services, markets, etc. The breakfast is amazing, with fruit, scrambled eggs e omelettes made on time, coffe, Vietnamise coffee, yogurt, bread etc. The room is so comfortable and the service is polite. I defintively recommend it.

Friends_and_family Friends

6/10

Pleasant

08 Apr 2025

MIHO

色々なところに徒歩やgrabで行けて便利。ビジネスホテル感覚で利用すれば不満はない。1日2本の水、スリッパ、シャンプーコンディショナー、ボディーソープ、歯ブラシ、ドライヤーも全て揃っていた。ちゃんと清掃もしてくれる。チェックインが深夜でスタッフが1人しかいなくて待たされたのとフロント薄暗く印象が良くなかった。洗面周りなどは少し汚れが残っていたが許容範囲。

Leisure Friends

10/10

Exceptional

23 Feb 2025

Fusako

シャワーとの切り替えが壊れていたので、使いにくかったのが残念でした

Leisure Friends

8/10

Excellent

07 Nov 2024

Fumiyuki

Thank you