Barnett Hill - Luxury Hotel

United Kingdom , Guildford
Guildford, Blackheath Lane
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100 reviews shown

6/10

Pleasant

25 Mar 2026

Victoria

The room was clean, unfortunately there was quite a lot of mold in the bathroom.
The sleep we had wasn’t great and the beds was so comfortable that I was really looking forward to a decent night sleep. I think the hotel need to be mindful when children are being booked on and to maybe place them away from people who don’t have children. All we heard was screaming and crying all night.
The staff was amazing, the food was out of this world and worth it!!

I would return, just hopefully have a good night sleep if I did

Friends_and_family Friends

8/10

Excellent

06 Feb 2026

Sally

The staff were very friendly, loved the history of the place.
a few things could do with a bit more love, but staff told us there were plans for a spa etc. So would think about a re visit in a year in the summer.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Felicity

Lovely surroundings. Inside looked rather tired - carpets old and dingy, headboard not very clean, bedside light didn’t work and tv had a dreadful signal so had to turn it off. Shower room excellent. Very limited menu in the restaurant but what I ate was good. Staff very friendly.

Leisure Self

10/10

Exceptional

04 Sep 2025

Grace

We love this quaint location and beautiful architecture.

8/10

Excellent

02 Aug 2025

claire

Lovely old Queen Anne style property. Beautifully maintained.

Leisure Partner

8/10

Excellent

14 Jun 2025

Claire

Pleasant stay, grounds well kept. Lovely treatment had. Friendly and polite staff on hand.

Partner

10/10

Exceptional

06 Jun 2025

Iris

Beautiful gardens with bench so you can sit aand admire or go for a stroll

Leisure Family

10/10

Exceptional

31 May 2025

Lauren

Really nice friendly people

Family_with_children

2/10

Poor

28 May 2025

Joanne

Dirty carpets, fan not working, paint coming off door double bed was just 2 singles push together. A very disappointing and over priced stay

Leisure Partner

6/10

Pleasant

26 May 2025

Richard

Staff were very helpful and friendly; mostly locals who could help with knowledge of the area.
Food nicely presented and flavourful; though dinner menu slightly restricted --- not that one wishes to see one that's too long. Wine list also a bit meagre, but those available were good.

Leisure Self

8/10

Excellent

22 Mar 2025

Angela

Great staff, lovely property, and the food was very good.

Leisure Family

10/10

Exceptional

18 Jan 2025

Steven

Beautiful gardens.

Leisure Family

10/10

Exceptional

06 Jan 2025

Angela

Stunning property and good people

Leisure Family

10/10

Exceptional

19 Dec 2024

Bob

Shout out to Leah for excellent lattes and great service

Leisure Partner

6/10

Pleasant

08 Dec 2024

Alison

Still awaiting reply to you as to our being charged £23 more via this website rather than what the hotel said ok Ur room cost. Bar staff lovely but only 16 and not allowed to serve alcohol!! We didn't manage to get a drink before going out. No lighting and path very dangerous going down to the Courtyard. Beautiful place just very poorly run

Friends_and_family Friends

10/10

Exceptional

01 Dec 2024

Darren

Lovely hotel, food great, staff really friendly, helpful and make you feel comfortable. Quiet location yet convenient for Surrey Hills

Partner

4/10

Poor

26 Nov 2024

Malachy

Avoid

Poor was in very poor condition, carpet damaged, bed side locker shelf broken.
Bathroom was very poor with grout missing on most of tiles and shower was tiny.

Business

6/10

Pleasant

24 Nov 2024

Natalie

Style, location, design of rooms. Staff were very friendly.

Leisure Family

10/10

Exceptional

15 Nov 2024

John

Lovely hotel

Partner

10/10

Exceptional

14 Nov 2024

Peter

Wonderful Barnett Hill

Another great stay at Barnett Hill. The service and friendliness of everyone working at Barnett Hill was again first class. They made Jane and I and also our dog Mia feel so welcome and they could do enough for you. This is an outstanding hotel, with a wide variety of drinks in the excellent 1905 bar and the a la carte menu also available to us in the bar so Mia could be with us.

Thanks to everyone at Barnett Hill

Peter, Jane and Mia

Business Family

8/10

Excellent

11 Nov 2024

Mike

Great except check in charge

Stay was great and room very comfy and clean, however the only downer was that check in wasn't until 3pm and if you wanted to check in earlier its £50 extra. which was a load of nonsense.

I had to get changed for a wedding in the toilet which was less than ideal. Staff were great

Partner

10/10

Exceptional

22 Oct 2024

Kim

Had a peaceful stay thoroughly enjoyed my stay

Leisure

8/10

Excellent

12 Oct 2024

Verified traveler

Always enjoyable luxury peaceful and perfect!!!

Partner

6/10

Pleasant

17 Aug 2024

Natasha

Everything was nice except breakfast which was akin to a holiday inn. Disappointing for a four star hotel.

10/10

Exceptional

04 Aug 2024

Kate

Great hotel for quiet recharge

Lovely hotel in nice quiet grounds. We upgraded to luxury king and recommend- huge bathroom! Very tasty breakfast cooked on order. Outside areas need some Tlc - original greenhouses need repairs & wooded area needs cutting back as couldnt walk through. Great base for drive into Guildford

Partner

6/10

Pleasant

31 Jul 2024

Verified traveler

Old fashioned and not a 4 star hotel

The hotel is really not a 4 star. More like 3 star. No luxury whatsoever. Our room as very hot and couldn’t open the windows. The bathroom was lovely but that’s about it. Very old fashioned and very small reception area. The spa is very crammed as well with very rude staff. We had one set of towels in a double room and toiletries for one person. The only nice thing about this hotel is the ground. Stunning place for a wedding as long as you are not staying there. Very overpriced for what’s on offer. Never coming back here.

Friends_and_family Friends

10/10

Exceptional

10 Jul 2024

Simon

Great room.

Lovely hotel and grounds.
Very tasty breakfast but wasnt expecting a 15% service charge dropped on it, made it over £20, expensive for breakfast.
Room was good value, breakfast not no much.

Business Self

2/10

Poor

09 Jul 2024

Brian

Just awful...

Just awful, dried toothpaste in the bathroom and no restaurant, the chef stormed out apparently. Pretty worn in places. Def not luxury.

Self

10/10

Exceptional

25 Apr 2024

James

Beautiful property

4/10

Poor

10 Apr 2024

Andrew

Costly option

This hotel is cheap during the week and designed for couples. Has very expensive \"treatments\" and a somewhat mediocre room option. Food was very expensive, (I ate out).

Business

8/10

Excellent

27 Mar 2024

Fiona

Very pleasant quite stay

Business Self

8/10

Excellent

18 Dec 2023

Ramakrishnan

Stay with Pet

Stay was good, room is small to stay with a dog. We booked king size room expecting a bigger room and it was not the case. Other than that the hotel was great

Friends_and_family Family

8/10

Excellent

24 Jul 2023

Teresa

Beautiful location and property with attentive staff. The room was ample and clean with modern design and lovely new bathroom.
We thoroughly enjoyed our stay there and will recommend to friends and family.

Leisure Partner

10/10

Exceptional

17 Jul 2023

Stephen

Excellent courtyard accommodation for two plus dog and lovely grounds to explore. First rate

Business_and_leisure Pet

10/10

Exceptional

17 May 2023

Robert

Great staff. Lovely location. Really good food. Thank you

Business

10/10

Exceptional

11 Apr 2023

David

Beautiful!

Leisure Family

6/10

Pleasant

05 Apr 2023

Glen

Nice hotel -but the extra costs not great

Hotel was pleasant enough. Booked a \"cozy double\" - and that is what I got. Hotel lets itself down in the cost for extras. Overpriced food and drink - portion sizes are questionable - £15 for a prawn cocktail - which was basically a mouthful! also, not the best ingredients used and breakfast orange was awful! Plus charged extra for an extra pot of tea at breakfast! Bit of a rip off - shame really. At check out tried to charge me again for the room - didnt know how to take off bill as paid hotels.com

Business

10/10

Exceptional

19 Mar 2023

Richard

Wonderful property. We enjoyed our stay immensely.

6/10

Pleasant

02 Mar 2023

Andrew

Flatters to deceive

Very grand exterior and of course with the title luxury hotel. It clearly leans towards corporate and wedding functions which is fine but to the detriment of the hotel. We ate in the bar first night where staff seemed confused. Our starters were left of the order and the food took an extraordinary long time to be served considering it was only a burger and club sandwich with chips. Breakfast although nice was a long wait, had a limited choice of juice and again there seemed to be a lot of unorganised staff. Our room was the biggest disappointment. It was at the top of the building and reached via very steep stairs. decor nothing special and the shower was over bath. The bath was high and seemed short. There was a slopping roof at the end so you have to play twister to get in. The shower head was low so even at average height I had to stoop to get under it and the water pressure was low. Not a very enjoyable experience all round to the point we did not look forward going back to the room. It seemed this is a spare room so not sure why I was booked into it. The hotel did not seem fully booked and there were several rooms available when I booked it. Maybe because I checked late or I booked via Hotels. Poor value for money. I suggest you request not to have room 9 if you book this hotel.

Partner

10/10

Exceptional

11 Feb 2023

Claire

Great service, food, rooms. Beautiful setting and grounds. Would recommend.

Leisure Partner

10/10

Exceptional

21 Nov 2022

Andy

Luxury, enjoyable and well worth a visit

Beautiful old house and grounds this was a superb hotel an very well renovated and really well thought out accommodation. The staff were efficient and friendly, the restaurant was superb, lightly expensive bar for final tipple but didn't detract from a wonder experience

Partner

8/10

Excellent

12 Sep 2022

Hayley

Lovely place, clean and friendly staff, drinks very overpriced so make sure you have plenty of money 💰 if you want a few drinks, we visited for a wedding which was all day so felt they could have reduced the price of drinks

Friends_and_family Family

6/10

Pleasant

25 Aug 2022

Gary

Should hav been fantastic

Very small room, all 4 guests crammed in the same block. Children upstairs and housekeeping supplies at the door under the stairs.
Acres of room and I had to sleep with earplugs due to the noise.
Have to keep blinds all the way shut - gardeners looking straight into the room / and watering during rain and a hose pipe ban.!

Friends_and_family Friends

10/10

Exceptional

11 Aug 2022

Paul

Barnett hill hotel spa

Great experience and stay at a lovely grade listed building. Everyone was friendly and lovely place to visit.

Partner

10/10

Exceptional

04 Jun 2022

Toby

Overall a lovely stay, a great property with stunning grounds. The food we had was delicious as were the drinks (great cocktails!)

Partner

10/10

Exceptional

17 May 2022

Karen

2nd visit to this Hotel, would recommend this country hotel. surrounding area and hotel grounds beautiful.

Partner

8/10

Excellent

25 Apr 2022

Amy Siu may

Light not fantastic

A bit pricey but very good hotel, splendid grounds, attentive staff and excellent service. Shower very good, as was breakfast. Only one problem: a powerful nightlight in the bedroom ceiling which could not be turned off and flooded part of the room with a lurid half-light not conducive to sleep for anyone but a nyctophobe.

Partner

10/10

Exceptional

22 Jan 2022

Trevor

Very happy.

Lovely old Country House. Comfortable bed, good sized room, excellent breakfast, well maintained grounds to walk in. Would stay here again.

Business

8/10

Excellent

14 Nov 2021

David

We enjoyed a very relaxing short break at the hotel .
The only criticism is the coffee offered in a cafetière at breakfast was undrinkable . It was truly awful .

Partner

8/10

Excellent

10 Sep 2021

Daire

A lovely hotel with immaculate grounds. The potential to be a real luxury stay.
Friendly staff and free parking a real plus.
2 major down sides you should think about before staying here:
1. Dinner is average and pricey
2. We stayed in a cottage beside the hotel. Lovely bathroom but very small and walls made of pape the

10/10

Exceptional

08 Sep 2021

Karen

Best Luxury Hotel in the South Downs

Superb Hotel and Stunning Location.
Worth 10 out of 10

Partner

6/10

Pleasant

28 Aug 2021

Trudy

Poor reception for such a grand building

Amazing grounds. Checkin and out poor. No where to put your clothing or bags while checking in and out. Attempt to rebill when paid in advance through hotels.com.
On entering smells old and stale

Partner

10/10

Exceptional

31 Jul 2021

Verified traveler

Beautiful suite with excellent extras. Staff so friendly and always willing to go the extra mile with a smile. Would recommend this hotel unreservedly to anyone looking for a special getaway.

Leisure Partner

10/10

Exceptional

23 Jul 2021

Verified traveler

We love this place very much so we chose it to be our wedding venue. The food and services were superb and the staff were fantastic.

Leisure Family_with_children

10/10

Exceptional

05 Jun 2021

Kelly

Beautiful Country Hotel

Absolutely fantastic ! The hotel and grounds make it a wonderful location for a break away and their afternoon tea is lovely. The staff were attentive and friendly and made sure we always had what we needed. Food was great and matched by the service too. Have already recommended to friends and we are planning to come back ourselves too !

Partner

8/10

Excellent

17 Oct 2020

kerry

Exceptional stagf

The staff here were lovely. So friendly and helpful, especially the lady who checked us in when we got there. We couldn’t have asked for anything else. Will definitely be staying here again

Friends_and_family Family

8/10

Excellent

11 Oct 2020

Michelle

A hidden gem...

A hidden gem, gorgeous property and grounds with lovely staff. The rooms are immaculate but I wouldn’t pay extra again to upgrade from a comfy king to luxury superking. The comfy room my friend had was just as nice and was a lot warmer. Spa treatments are very limited and not worth the ridiculously high price especially when the treatment room was cold too. Food was excellent and we’d come back for that alone. Overall a nice stay if just a little chilly!

Friends_and_family Friends

10/10

Exceptional

25 Sep 2020

Marian

Such a lovely place. It was such a tranquil and peaceful location with lovely gardens. Also what makes the place even more special is the staff. We had the pleasure to be checked in by Andrei. He is such nice guy that could not do anything more for us. Exceptional customer service from Andrei. Thank you.

Leisure Friends

10/10

Exceptional

07 Sep 2020

Yass

Always quiet and relaxing. Food is always great and the staff are very friendly and helpful.

Leisure Partner

8/10

Excellent

17 Aug 2020

Charlotte

Lovely old property and grounds, rooms are pleasing with beautiful freestanding bath. Food very nice. We had treatments too which were good. Little TLC needed in some places, but all in all a nice night away.

Leisure Partner

10/10

Exceptional

27 Jul 2020

Verified traveler

I would recommend this hotel. Beautifully decorated clean and great location.

Leisure Family_with_children

8/10

Excellent

08 Mar 2020

Verified traveler

Nice hotel

Nice room, a little on the small size, but very comfortable.

Business

10/10

Exceptional

14 Jan 2020

Verified traveler

It was a bit cold. Time of year and an old building didn’t help. Had

Partner

4/10

Poor

27 Nov 2019

Mpumelelo

Excellent experience spoiled - DISAPPOINTED!!

The location is serene. The hotel rooms are luxurious and well supplied with necessary accessories that one would expect from a hotel of this star rating. However, breakfast was a DISASTER. Breakfast is an important meal for me. I was shocked by the standard and the quality of the food. Besides, the variety was limited for a hotel of this class. Their standard price of breakfast is £15, and in my opinion and experience with hotels, as I travel a lot around the country on business, one would expect an excellent breakfast at that amount. For example, the Clayton chain of hotels which are in the same star rating as this hotel charge slightly less than £15 for their breakfast, but their food and the variety that they provide is light years ahead of this hotel. I would have given this hotel a five-star rating, but because of the disappointing breakfast, I will give it a three. Barnett Hill Hotel really needs to do something about the standard of their breakfast.

Business

6/10

Pleasant

18 Nov 2019

Verified traveler

Beautiful hotel. We were relieved to not actually be in the main building in the end as there was a wedding on both nights. Didn't seem to be anywhere to really relax other than our room. Food was a big disappointment at breakfast and we have eaten better in a premier inn. We didn't try dinner as it seemed very expensive and we had found a lovely local pub with excellent food. The room was nice but a little tired. Coffee maker great but we had to remind them to give us another dressing gown as the room only had one in it.

Leisure Partner

10/10

Exceptional

30 Sep 2019

Richard

Classic yet modern decorated Manor House in beautiful surroundings

Leisure Friends

8/10

Excellent

30 Sep 2019

Sam

Lovely grounds and friendly staff

The hotel was clean and comfortable. However, we asked for a quiet room on a higher floor but we were allocated overlooking the car park. There was a conference while we were there and these people took over the bar in the evening and were drunk and very loud. Some of these guests were outside in the car park smoking and making a noise after 1am. Then slammed doors when finally going to their rooms. Same slamming doors from 6am. It's a shame as this spoilt our stay as we had disturbed sleep.

Family

10/10

Exceptional

23 Sep 2019

Verified traveler

Very friendly and professional service
Beautiful setting,very flexible and attractive menu,very well appointed en suite bedroom

Friends_and_family Partner

6/10

Pleasant

30 Aug 2019

Verified traveler

Magnificient buildings and grounds ; well kept lawns, shrubs and pond.
Did not like the absence of air conditioning in the bedroom and no lifts.

Leisure Partner

10/10

Exceptional

27 Aug 2019

Verified traveler

The grounds were very relaxing and a great respite from the city

Leisure Family

2/10

Poor

25 Aug 2019

Verified traveler

Stay somewhere else on your wedding night!

We booked a suite for our wedding night, it was facing a loud party downstairs, one of the blinds was broken in the room. The bathroom was smaller than the standard double we each had the night before, and they continuously ran out of food at breakfast, it took 25 mins to get breakfast from a buffet!

Partner

10/10

Exceptional

23 Aug 2019

Verified traveler

beautiful setting, charming gardens, like being in a fairytale...

Business_and_leisure Family_with_children

6/10

Pleasant

01 Jul 2019

Verified traveler

Room was very hot and unable to open windows. Limited and rather expensive menu.

Friends_and_family Partner

8/10

Excellent

24 Jun 2019

Dani

I stayed in the courtyard area of the hotel, it was lovely. Modern, clean and quiet. I did see my friends room that was staying in the main hotel and their room was very tired and dated. Bearing in mind they paid the same they were very disappointed. We spent one of the evening's in the bar and the service was very slow to begin with, no staff to actually serve us, until I asked. Would expect a little bit more from a hotel like this.

Leisure Family

10/10

Exceptional

20 Jun 2019

Andrew

Perfect Hotel

Excellent hotel and excellent staff..
Everything about this hotel is perfect.

Partner

8/10

Excellent

27 May 2019

Verified traveler

Loved the gardens and atmosphere at Barnett Hill

The taxi service Barnett Hill uses charged us almost twice as much for the fare to the train station as the taxi service from the station to Barnett Hill. Ridiculous!

Leisure Friends

8/10

Excellent

26 May 2019

Verified traveler

Fabulous location and grounds. Lovely clean room with a view.
Bar staff very slow. Breakfast service a bit casual.

Leisure Partner

4/10

Poor

26 May 2019

Verified traveler

We chose this venue as it was close to Loseley Park where we were attending a wedding.
The property is set in stunning grounds and we were in a newly refurbished room. Check in was straight forward and the helpful young man showed us to our room.
Sadly the dining experience was disappointing. My sea bass served with crab and potato was devoid of any taste. Service was very much concentrated on the large wedding reception that was taking place on Friday afternoon/evening.
Shame, as we have stayed at the wonderful Rowhill Grange which is part of the same group and it was a very different experience.

Friends_and_family Partner

10/10

Exceptional

22 May 2019

Verified traveler

Clean , beautiful garden and very nice historic gardens and grounds around the property which is set way back off the main road. I had no mobile signal on Vodafone and my room was in the Courtyard building

Friends_and_family Family

2/10

Poor

20 May 2019

Verified traveler

Wanting an anniversary treat in a country house hotel, where we could hopefully relax in tranquil surroundings, i booked the master suite for my wife and I, the most expensive room in the hotel.

Whilst the general hotel, grounds, food and staff were all ok, we were extremely dismayed to find that we were constantly disturbed by loud noise until 130am - drunken guests talking loudly and the bar sounds of bottles being dropped into recycle bins.

A very bad decision to locate the master suite above the hotel bar.

We complained to reception at 1am and again at 130, and next day were only offered that our service charge would be removed.
Do not book the master suite in this hotel if you want a relaxing break and value your sleep

Leisure Partner

4/10

Poor

20 Apr 2019

Verified traveler

This is mainly a wedding venue with lovely, well-maintained gardens. The staff is very pleasant but management is lacking. Some of the bedrooms are dark, cramped motel-style rooms; others are more spacious and nicely decorated. But both rooms we stayed in had maintenance issues -- broken things in the room that they didn't/wouldn't repair. Breakfast is mediocre to poor. Hamburger served in the bar was awful.

Friends_and_family Family

10/10

Exceptional

16 Apr 2019

Aled

Audition

Very comfortable hotel within easy distance to gsa university

8/10

Excellent

16 Apr 2019

Verified traveler

The interior decorator is stunning. The bedroom was luxurious and very comfortable.

Leisure Family

10/10

Exceptional

12 Apr 2019

Timothy

Thomas Cook would be proud

Amazing transformation of historic mansion & grounds.

6/10

Pleasant

18 Mar 2019

Luke

Room 26

The grounds and hotel in general was beautiful but the room had faults - the tv did not work and there was no other option offered and the shower drain was blocked so the shower tray just filled up.

Partner

8/10

Excellent

28 Feb 2019

Roxanne

It was very nice everyone was very polite and helpful. We did find the food very expensive. The location is very bad the maps took us somewhere else and we got lost we did call you twice for help but there was no answer so we had to ask at shops and pubs and people that live close to you for help that’s how we managed to find you

Partner

8/10

Excellent

08 Feb 2019

Verified traveler

Good hotel in nice gardens. My room was comfortable and clean if a little small.

10/10

Exceptional

22 Dec 2018

Verified traveler

Lovely one night stay . Staff very helpful and friendly. Will return we hope.

8/10

Excellent

04 Dec 2018

Samantha

Really nice quiet location and staff are very friendly.

10/10

Exceptional

16 Nov 2018

Sarah

Excellent

Perfect ; excellent service

8/10

Excellent

12 Nov 2018

Verified traveler

Nice buildings and room

Room w bath and coffee maker was booked but shown to a room w shower only and no coffee machine. Staff obliged w an upgrade but the whole thing was tedious. Good burger. Clean quiet room and comfortable bed. Lovely historic building w free parking

10/10

Exceptional

12 Nov 2018

Fung Yi Ofanny

Beautiful hotel, though a bit far from town.
Very nice people, good food and ambidence.

Family

10/10

Exceptional

08 Nov 2018

Ali

Only stayed one night, wish it had been longer. Lovely hotel, room and grounds

10/10

Exceptional

04 Nov 2018

Rachel

Gorgeous location and stunning views from our room upgrade. Loved pottering around the grounds and the room was so comfortable. Thanks!

8/10

Excellent

01 Nov 2018

Verified traveler

Comfortable stay for our business trip,thank you

8/10

Excellent

29 Oct 2018

Ian

2nd stay in Surrey with my lady & our dog

Excellent base for walking holiday & the Grantley Arms pup being a short walk away was perfect (but remember your torch)

Partner

6/10

Pleasant

26 Oct 2018

Martin

Barnett Hill Hotel

Great Country House, with lots of character. Service was slow /poor - not enough staff on duty. Food is expensive. My bedroom was in an old out building, which was fine, except at night the pathways from the main building to the out buildings were very poorly lit as was the track from the car park to the reception. Better lighting is a required. They need to review their pricing policy, as currently it is over priced for what it offers.

10/10

Exceptional

22 Oct 2018

luke

Anniversary stay

Great room, staff gave us a better room as it was our anniversary. The food in the restaurant was nice.

Partner

4/10

Poor

11 Oct 2018

David

Not a luxury hotel

Booked a luxury double, was put in room 18, large room and comfortable but had an infestation of ladybirds and other insects. All over the window and corners of the room. The room was not cleaned properly as these didn't arrive overnight. We went to reception and had to search for a member of staff, after about 10 minutes we where seen and moved to 19 which had a worse infestation than the previous room so was moved to 20 which looked ok but the room was tiny. It was cold and the window wouldn't close so had to wedge with a spoon. So glad we was only there for 1 night. Asked for a refund as put in a smaller room, still waiting for a call back. Breakfast was ok and the grounds are beautiful but lacking in the quality touch you pay for.

Partner

8/10

Excellent

10 Oct 2018

Garth

Loved the old buildings and the location and gardens
Rooms have been done up beautifully
Had to change rooms as first one had stairs with only handrail half way up and very steep
Rooms were very clean but breakfast room needed a good clean. Windows and sills had spider webs and dead flies. Evening meals were good but the room lacked character. Needed a couple of paintings to brighten it up