Name: Sunday Box Hill Burford Bridge Hotel
Address: At the Foot of Box Hill, Dorking, RH5 6BX, GB

4/10

Poor

26 Jul 2026

Mohammed

The air conditioning system was not working at all, no air coming out and the grill was not clean. The unit was so noisy.
The soap, shampoo dispensers in the shoer area was either not re-filled properly, they were not working as well.
The towel was not the bath size towels and pretty old towels.
The whole room especially bath area need renovation.

8/10

Excellent

26 Jul 2026

Christopher

Quick and efficient check in, great room nice breakfast.

10/10

Exceptional

24 Jul 2026

Thorsteinn

All good

4/10

Poor

19 Jul 2026

Mark

Not an experience we will be repeating

Partner

2/10

Poor

18 Jul 2026

Will

Terrible

Partner

10/10

Exceptional

16 Jul 2026

Dr Danny

Was a great stay

Partner

10/10

Exceptional

15 Jul 2026

Amber

My husband and I absolutely fell in love with this hotel. It was booked last minute for the last day of our trip in London before leaving, and happed to come up when I looked at hotels near Gatwick. We took about a 30 minute car ride to reach the property and were blown away when we got there. The scenery was so beautiful, and the hotel was in a good location. A lot of motorcycles do frequent the area, but we weren’t bothered by them. We dropped off our luggage since we got in so early, took a quick walk to Raykas for a delicious breakfast sandwich and then went on a hike up Box Hill, which was absolutely gorgeous. After we got back to the hotel and into our room (with air conditioning!) and freshened up before heading to the hotel bar for a couple drinks, then another short walk around Mole River before dinner at the hotel restaurant. They had a standard menu but also offered an Indian food menu, which we ordered from and enjoyed everything. We ordered wine from the bar and took it back to our room and soaked up the beautiful weather and the rest of our evening from the patio outside our room. We truly couldn’t believe our luck in finding this lovely hotel and later found out it’s existed here in some form since the 1200s, which the history buff in me found so exciting. We are going to plan a trip back JUST to stay in this hotel!

Partner

6/10

Pleasant

14 Jul 2026

Pauline

This place has so many things that should be great - a beautiful setting, building and amenities. Unfortunately it’s let down by poor management..

From what I can see - the pool is a separate business - run by great staff, as a lido. It’s fab.

The hotel is pretty but Fawlty Towers-like in its management. For example, my husband slashed his toe very badly on a broken glass on the lawn and the hotel staff had no idea what to do about it. The lido staff came to the rescue and did an excellent job at first aid. The hotel staff left them to it - and didn’t even ask if he was ok. There was no customer care at all. Not even a “can I offer you a glass of water, while you bleed on my lawn?!” Such poor customer care.

The food in bar was basic but expensive and I had to chase for cutlery and napkins. The waiting staff were v nice and seemed to be getting orders barked at them by management. Customer care doesn’t seem to be instilled as a management priority.

Also - if you want room service there is a £7 surcharge!

Overall, it feels like the hotel is there to make money and the customers are a bit of a nuisance. Love the lido though.

Partner

4/10

Poor

11 Jul 2026

Kevin

Very disappointing stay. Staff failed to mention air con wasn’t working during a heatwave until I came down from my room to ask why it was so hot and getting hotter.

Offered waffle and excuses. Very noisy all night.

Wooden floor sticky at breakfast. Looks like it used to be a nice place. Needs a good clean and some staff training.

6/10

Pleasant

11 Jul 2026

Simon

Hotel looks like it needs refurbishment.
However the swimming pool is excellent & the rooms are clean.
The access is a 6 digit code to your room, which you have to remember which is annoying.
Also you have to pay for parking.

Self

10/10

Exceptional

10 Jul 2026

Paul

Beautiful place, clean room. Friendly staff. Rooms a bit tired

Self

6/10

Pleasant

27 Jun 2026

Andrew

The reception area has clearly been refurbished, unlike the rooms and corridors which need some serious TLC. The staff are so helpful and friendly. Parking costs £10 per day which given the hotel is somewhere people drive to is basically a way of charging less for a room and making it up via the parking charge.

2/10

Poor

25 Jun 2026

Sebastian

Abysmal experience. We booked this hotel for the sole reason that it was advertised as having air conditioning, only to find that when we arrived there was none. The property is also in a serious state of disrepair with mould in the bathroom and damp on walls and carpet. On top of this, the pool was so full that it was impossible to get in, given that the hotel allows non-guests to use it. As my partner is pregnant, and due to the extreme heat, this property was not safe to stay in and we immediately spoke to reception and Hotels.com to request a refund so that we could move to a new hotel. We were assured by the receptionist that this would be provided in the next couple of days, and after speaking to Hotels.com they confirmed they would also pursue this with the property. However, once we left we were informed that we would not receive a refund. Avoid this hotel at all costs. There are many nicer hotels in the area for the same price or less, who do not lie about the amenities they have.

Partner

8/10

Excellent

20 Jun 2026

Roy

Had a room change after the first night
Noise from the nearby motorcycles meant that we couldn’t sleep
The second room was much better in location and size and the air conditioning was better as it was very hot weather
Location for getting around was the main reason for booking this hotel

Partner

8/10

Excellent

19 Jun 2026

Claire Louise

Lovely hotel and helpful staff

Self

10/10

Exceptional

02 Jun 2026

Christopher

Good clean property

2/10

Poor

31 May 2026

Suzanne

Hoped to use the pool before check in time but was told it was too busy on a very hot day

This was because the pool is basically a public lido. It was absolutely packed with people and children. Couldn't get a sun lounger and no towels available.
Room very dated furniture and stained carpet.
Ordered a pizza, which looked like it had been done in the microwave.
Staff unhelpful
Definitely not 4 star hotel, more like 1 or 2.
Had to pay for parking.
Not a relaxing stay at all.
Would not recommend

Self

8/10

Excellent

26 May 2026

Ahmed

The food was excellant, however outside noise from motorbikes was not great.

Business

8/10

Excellent

06 May 2026

Cathy

This hotel was in a beautiful location with stunning grounds (which needed a bit of maintenance). the bar, reception, restaurant & seating areas within the main hotel were beautifully updated but I stayed in a room out the back in a separate wing and my patio door was broken and could not be locked so i had about 1/2 hours sleep - worrying about someone coming into my room. This whole block needs serious renovation.
All in all though the room - even though it needed a complete update, the bed was comfortable and the linen on the bedding was lovely. Lovely meal in the restaurant & the breakfast was delicious

Self

10/10

Exceptional

03 May 2026

Joanna

The ‘mandatory’ online check in and codes for bedroom doors were a bit of a faff but the hotel has been significantly upgraded and the decor is very tasteful.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

C M

I feel this hotel has just changed management. For the price we were charged it was very tired, carpet stains in corridors, buckets to catch leakes. The room was spacious but needed a deep clean. We were charged £10 for the car park. We had an evening meal that was presented and cooked well. My portion was very small.
Breakfast was average.

Staff were very kind and welcoming.

Partner

10/10

Exceptional

17 Apr 2026

Yvonne

Good all.round hotel for exploring surrey hills

6/10

Pleasant

16 Apr 2026

Celeste

Parking charges are misleading. “Additional charges for parking may be applicable” is very different from not having their own carpark & having to use the public carpark opposite the hotel with charges starting from £10 for overnight & getting ridiculous when you stay longer. Payment is taken by hotel in reception. The room I stayed in faced the road. Large clean room with the strongest water pressure I’ve come across in the UK. But the traffic noise from the road was off the scale. No double glazing, busy road, very close to the roundabout and next to a bikers pub. It was too noisy to follow a phone conversation or watch tv, never mind sleeping. The staff were lovely.

Self

8/10

Excellent

05 Apr 2026

Gillian

.

Business

4/10

Poor

30 Mar 2026

Joanna

As a single woman travelling alone, I rarely feel unsafe in a hotel, but unfortunately at this hotel I did and I never leave negative reviews.

Upon arriving the reception area had a few Eastern European men ‘mooching’ about, there was nobody on reception to greet me, but knowing this is a check in remotely hotel that was fine, had it not been for the men hanging around the area.
My room although clean had a horrible smell and the balcony door was unlocked.
I had a terrible nights sleep, not just because the bed is so hard, but I woke at every noise thinking someone was entering the room.
At 4:45am there was a few knocks on my door - I don’t know if this was a room mistake, but just added to my concern.

There wasn’t any mention of having to pay for parking onsite, so was annoyed at having to pay £10 to park overnight- especially when in the morning I could see I could have parked outside the hotel for free.

I have since read that this hotel is/was housing asylum seekers, so if you’re a lone woman travelling alone; I would avoid - equally if you don’t want to sleep on a rock hard bed avoid.

Self

2/10

Poor

17 Mar 2026

Phil

We stayed for 30 mins and checked out the room was dirty cold and depressing

8/10

Excellent

24 Feb 2026

John

Room clean, bit small but ok for one night.

Self

8/10

Excellent

22 Feb 2026

Philip

Room was good . I think window sills need a coat of care in room 207

Self

10/10

Exceptional

22 Feb 2026

Jayne

Friendliness and helpfulness of staff. Excellent food.

Partner

10/10

Exceptional

02 Feb 2026

Paul

Room for as perfect, staff helpful excellent

Friends_and_family Family

8/10

Excellent

19 Jan 2026

Richard

Wet clean room. Quiet. Great beds. Friendly receptionist. Great value

8/10

Excellent

18 Jan 2026

Natalie

Didn’t have breakfast

Friends_and_family Family

6/10

Pleasant

07 Jan 2026

Lee

Quite a bit of noise from neighbours

Business

10/10

Exceptional

01 Jan 2026

Paula

This is a lovely and peaceful hotel - the room was cleaned to a high standard, the food was really tasty, with a good menu and well presented food. I especially enjoyed the sea bass and there was a huge selection for breakfast. The staff are very polite and obliging - nothing is too much trouble.
The grounds will look lovely in summer, but even in the winter they are still nice. I really recommend a stay here.

Self

4/10

Poor

31 Dec 2025

Vineeta

Rooms were not clean enough. They had cobwebs and dirty glasses to drink from.
The smell of smoking and toilet made it pretty unbearable to stay for the first night.

We requested a clean up the next morning, and febreeze was sprayed and rest of left as it was for the next night.

Very disappointed and although this is a convenient location, won’t be returning 😭

Partner

8/10

Excellent

28 Dec 2025

David

Room was large and bed very comfortable. Lots of corridors to navigate to the room...mind old and beautiful building.

Shower was pretty poor though as took ages to get the water warm enough.

Great place though for hiking around Box Hill.

Self

8/10

Excellent

26 Dec 2025

Ian

Lovely clean and comfy bed. Repair to towel rail carried out immediately. Quiet setting despite the nearness of roads. Staff on the premises very good. Bar staff and breakfast staff excellent.
Booking was diabolical. AI was rubbish.

Leisure Family

2/10

Poor

18 Dec 2025

Helen

I stayed in a privilege room, there were birds singing loudly at 3am, for atleast an hour, went to find someone to help me, no one at reception over night, had to use a whatsapp code, managed to move rooms to a smaller room at 5am, with no assistance with luggage, to find ladybugs on the bed and lamp, int he morning I asked for compensation for the terrible night sleep, unclean room and poor service, the gentleman on the front desk said it was a management decision but still a week later I have hard nothing despite sending multiple follow ups and demanding a response. It was a terrible experience that could have been handled much different and I held off writing this review to give them the benefit of the doubt and opportunity to correct it but the lack of response is just astonishing. I travel all over the world on a regular basis (every month) and I have never left a poor review on this website.

Business_and_leisure Self

10/10

Exceptional

17 Dec 2025

Karen

Great reception. Arrived early and was allowed to go to room as we had just flown in from United States. It helped enormously to take a nap 😁

Thank you

Leisure Partner

2/10

Poor

16 Dec 2025

James

Upon arrival, the car park was unlit, despite being charged £10 to park in what was effectively a field. I was then directed to my room and informed that access required a passcode, which in itself was not an issue.

However, upon entering the room, the condition was extremely disappointing. The accommodation was visibly run down and poorly maintained, with stained carpets, damaged cupboards, and furniture showing significant wear. The desk had a glass top, beneath which there was a heavy build-up of dust and grime, suggesting it had not been cleaned for a considerable period of time. Overall, the room felt unclean and neglected.

Based on the property’s advertised star rating and the overwhelmingly positive reviews, my expectations were significantly higher. Unfortunately, the standard of the room was more in line with a budget, one-star property and did not reflect the price being charged.

I chose not to stay and immediately booked alternative accommodation elsewhere — something I very rarely do. Sadly, this stay fell well short of what was promised and was a genuine disappointment.

10/10

Exceptional

16 Dec 2025

Lily

Needed somewhere easy for a quick stopover. Very easy, room was clean, very quiet (and I am definitely one to notice noise), and the whole place had a lovely feel

2/10

Poor

03 Dec 2025

Nadine

We were in a room with a conjoining door..you could hear every word from next door..then they tried coming into our room!!..the place needs a good deep clean!! Wouldnt stay here again and parking is £10!!!

10/10

Exceptional

30 Nov 2025

Emma

Me and my partner stay here on a regular basis . All the staff are friendly and really welcoming. Front of desk staff steve was very attentive to our needs .
Pet friendly always a must .
The rooms are warm and cosy .

Partner

6/10

Pleasant

30 Nov 2025

Darrell

Didn't have breakfast as the price of £17 was to me, excessive.

Business

8/10

Excellent

29 Nov 2025

Nick

This was an excellent hotel under the Mercure banner. As a “Sunday” hotel it has lost some of its charm. Fortunately, some of the staff have been retained and they are as attentive, efficient, and pleasant as ever. But

2/10

Poor

07 Nov 2025

David

They rang just as we pulled up outside after a 3 hour drive to say they cancelled our booking. Eventually found us a room after someone else cancelled. Then water started pouring through the light fittings flooding the dining room. The place is badly run with sarcastic unhelpful staff

Leisure Partner

8/10

Excellent

30 Oct 2025

Sandra

A lovely room and view, very hot though!!!

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Mike

Great pool.

Partner

8/10

Excellent

25 Oct 2025

Katia

Hotel in perfect location for hiking up boxhill.

8/10

Excellent

18 Oct 2025

Annette

Lovely breakfast, very comfortable bed, nice room

Partner

8/10

Excellent

05 Oct 2025

Barbara

Great location for me. Staff were friendly and helpful. Good value for money.

Business

8/10

Excellent

03 Oct 2025

Charlotte

Really nice hotel, a bit of facelift needed in hallways especially carpets

Business Self

10/10

Exceptional

27 Sep 2025

peter

the managers were helpful carrying our cases up and down two fcloors. no lift there. we found the menu had the same thing on every night. i am a diabetic type two and not everything i could eat apart from the beef steak pie and chicken with rice. i did not want the peppercorn sauce but i asked for gravyt which was bought to me when i had nearly finished the meal. room service could have been better. sometimes no milk ortea bags . one occasion waste paper basket not emptied and cups npot washed. otherwise we were ahppy there.

Partner

10/10

Exceptional

14 Sep 2025

sefali

We loved the food; the stuff; the rooms and the swimming pool. A great place to relax, reflect and enjoy some luxury. I have been here twice and will come again.

Business_and_leisure Partner

10/10

Exceptional

13 Sep 2025

Sally

Great place to stay, food very good and great bar service, but just surprised that on-line check-in, as staff on site at reception.

Self

6/10

Pleasant

07 Sep 2025

Karen

Recommend

Lovely old fashioned hotel, with nice outside garden, and heated pool to enjoy. Stayed for a breakfast, and dinner, and both meals were of good quality. Service was friendly, and helpful, within the hotel. Cleanliness was good. Also, situated near Dorking town. Enjoyed the scenic walk around the hotel, fab view.
Only criticism is the hotel could use a bit of an update, as some areas need attention.

Friends_and_family Family

6/10

Pleasant

05 Sep 2025

Keshia

The alarm went off all night

I had a mediocre stay at this hotel, but I encountered a significant issue with their new keypad door system, which seemed to malfunction throughout the night. I was jolted awake multiple times by the abrupt and loud alarm, making it difficult to rest. When I brought this up to the reception, they acknowledged the problem but mentioned there was nothing they could do. Unfortunately, this experience overshadowed my visit, and I wouldn't choose to return.

Friends_and_family Family

2/10

Poor

03 Sep 2025

sowndariya

Bad experience

6/10

Pleasant

20 Aug 2025

Craig

Average

Room 117 is in need of a deep clean. Mouldy bathroom and dirty cushions on the bed. Food was ok and the service in the restaurant and bar were excellent. Stay in hotels on average around 15 nights a month.

Business

8/10

Excellent

19 Aug 2025

Lindsey

Great location and pool

I chose this hotel for its location to Box Hill and the fab outdoor pool.
I was staying for work and meeting a friend locally for dinner. I had a lovely run up box hill then a dip in the pool. What a bonus! The room was comfortable. I found the code entry a bit unusual but ok although i couldnt get in after hours. Luckily someone else let me in. Would stay here again for the great facilities.

Business

8/10

Excellent

18 Aug 2025

Rod

Very comfortable room, pleasant staff. Food slightly disappointing

Leisure

10/10

Exceptional

12 Aug 2025

Paul

Dont chat with a bott

Hotel was awesome, but we had a hot day and aircon was broke on my floor. Ai was more than useless.

Business

10/10

Exceptional

06 Aug 2025

Gary

Great place to stay

Great place and location.

We only used the hotel as a place to sleep for a few hours before catching an early flight at Gatwick, but it was a perfect for us.

The room was very clean and the bed was very comfortable.

Partner

8/10

Excellent

05 Aug 2025

Jenny

Lovely location, right at the foot of Box Hill giving easy access to beautiful countryside walks and views. Parking was easy enough, you simply find a spot in the car park across the road then enter your car reg details on a tablet in the hotel lobby. Check-in was easy, if not rather impersonal (all done with access codes that are sent to you by email). Nice room, good shower, comfy bed. Room was clean and comfortable, but in need of a few small bits of maintenance - the bathroom sink took ages to drain, and one of the curtain runners was sagging, which made closing the curtains a little difficult. Other than that, we were very happy with the room. The biggest downside for us was that, while we did not book in for the breakfast, we had expected to at least be able to get a decent coffee in the morning…but for some reason the bar and restaurant were both closed. It seemed the hotel runs on minimal staff. There is, however, a cafe a short walk up the road. Another thing worth mentioning is that having booked the hotel on the basis that checkout was 11am, we later received communications stating that checkout was 10am. This was an error - we confirmed with the hotel that checkout is 11am. Phew! Overall, we felt the hotel was good value for money and we would stay here again.

Leisure Partner

6/10

Pleasant

03 Aug 2025

Karen

Mixed experience

Hotel was easy to find with parking directly opposite hotel. Staff friendly. Didnt eat at hotel so cant comment of food. Bar not great,several drinks out of stock. Hotel warm and air condition in room stopped working. Despite telling reception not sorted and no feedback given

Friends_and_family Friends

10/10

Exceptional

17 Jul 2025

Lisa

Great stay

Business_and_leisure Family_with_children

10/10

Exceptional

15 Jul 2025

Amelia

Pleasantly surprised

Pleasantly surprised given some reviews - prime location, clean room, great outdoor heated pool and friendly service. Would stay again!

Partner

4/10

Poor

15 Jul 2025

andrew

The Stay was good, however one of the meals in the restaurant was advertised as a 'Honey glazed rids' and was a single rib that was overcooked and inedible and was sent back uneaten.
The restaurant did nothing about this didn't explain offer alternative or remove the poor meal from the bill, we payed the bill and left and will never eat there or stay in the hotel again.

Business

8/10

Excellent

03 Jul 2025

Julia D

Good

Very comfortable but could not understand receptionist who was in training and observer took over. Apart from that a good garden room very quite

Self

8/10

Excellent

02 Jul 2025

Antony

I was just right

With outside temp in low 30s, the air con was most welcome.

Lovely garden area and a decent bar and restaurant.

Business

10/10

Exceptional

23 Jun 2025

Rich

Lovely place to stay

Lovely hotel with a really nice garden. The staff stood out as being incredibly helpful and attentive, was really impressed by them.
My only feedback would be that it would be nice if the pool had been open.

6/10

Pleasant

22 Jun 2025

David

Hotel was certainly clean, the staff good. However, the extremely officius WhatsApp message compelling me to log in prior to actually checking in was not what I wanted to do after a 200 mile drive!! In the web check-in it requires my nationality. OK fair enough, but searching on a drop down list on a mobile isn't the easiest thing to do on their site, especially when English or British aren't listed. I eventually chose United Kingdom as the closest, but \"United Kingdom\" isn't a nationality! The rest of the website is useless. We couldn't find a menu, so decided to go out for dinner, checking the restaurant on our way, in case it was OK. It was, and we had a good meal. But with no information in the room or on the useless website they very nearly didn't get our custom. OYO UK, seems very keen on technology, which is extremely badly implemented. The hotel is quite old, and while updated with en-suite rooms and VERY welcome air conditioning, the floor boards creak excessively and sound insulation very poor. Additionally there were various other annoying things, such as there wasn't anywhere to put used teabags! The most basic chain hotels provide things like this.

Partner

10/10

Exceptional

15 Jun 2025

philippe

Love this hotel, and people are so nice

Leisure Family

8/10

Excellent

06 Jun 2025

Ellie-Kate

Arrived late at night and the person checking us in was extremely unenthusiastic (we'd had a 6 hour drive so would've been nice to feel welcomed). We weren't told about usual things such as wifi, breakfast, parking. Later found the pool was closed which was the main reason we booked it. Room had a double bed and a sofa bed.. sofa bed was made even though we only had 2 people staying and new this so would've been better to have it as a sofa and more space. Rooms are quite spacious, nice shampoo, conditioner and shower gel. Was a good location for the wedding we went to at ridge farm, was close drive to the down and the vineyard.

Leisure Family

10/10

Exceptional

05 Jun 2025

Erin

Lovely hotel with beautiful grounds. Clean and fresh, especially considering it’s in an older building, which was lovely to see. Staff were pleasant and friendly.

Self

8/10

Excellent

02 Jun 2025

Graham

The room was compact but on the upside there was a bath. This is the first time that I have used this hotel and, subject to price, would be happy to do so again.

Partner

8/10

Excellent

30 May 2025

Amy

The only thing that let it down was the breakfast, but the staff were fantastic!

Leisure Partner

8/10

Excellent

29 May 2025

Lindsay Richard

Quiet and comfortable. Not ridiculous pricing.

Leisure Self

2/10

Poor

20 May 2025

Robert

Hotel had changed hands \"about 3 months ago\" yet contact details provided by Expedia referred us to the previous owners. Upon arrival, we asked if our room, given us by the automatic check-in, was a quiet. The receptionist then gave us a different room toward the rear of the property. The food in the restaurant was poor so the waiter only charged for one meal. On returning to our room there was a drone of what we believe was a fan coming from above. Around 10:30pm, there was a knock on the door from the guest who had been given our room via his automatic check-in.
Then either guests or staff stopped for a chat and a smoke underneath our window, therefore, with that and the never-ending drone, at about 11:30pm, we decided to leave.

4/10

Poor

19 May 2025

Dave

Open the pool

No pool even though its advertised and weather superb. Glasses and plates left from yesterday at top and bottom of stairs. Standards slipping?

10/10

Exceptional

19 May 2025

Verified traveler

Great stay, friendly staff and lovely location.

Partner

4/10

Poor

26 Apr 2025

Michelle

Rooms very basic and not cleaned properly in between guests

Leisure Family

10/10

Exceptional

20 Apr 2025

Dawn

Having stayed in this lovely hotel previously, I decided to treat my daughter to a couple of days in this idyllic setting. We had a wonderful time & did a couple of wonderful walks. The staff at this hotel cannot do enough for you. We will definitely be returning.

Leisure

6/10

Pleasant

17 Apr 2025

Patricia

The rooms were clean but they only put one towel in a twin room each time so we continually kept having to ask for another one.
Positive is they now serve food in the bar area in the evening which is far better than in the dining room.

Leisure

8/10

Excellent

16 Apr 2025

Jeanie

We stayed for two nights and were impressed by the staff's attention to detail. We had an evening meal which was perfectly cooked, delicious and good value. The breakfasts were generous, plenty of fresh fruit and a help-yourself cooked breakfast with freshly cooked eggs to order. The manager, Stephen, was very helpful in providing information. The hotel is well situated for walking in the Surrey Hills.

Leisure Partner

10/10

Exceptional

15 Apr 2025

Stephen

Staff have been very helpful with an issue that arose

Partner

8/10

Excellent

14 Apr 2025

Kenneth

Generally a good experience

Overall it was good, unfortunately the thermostat didn't work in the room, nor did the soap dispensers function in the bathroom
I did report both issues but neither were rectified during our stay

Partner

10/10

Exceptional

13 Apr 2025

Dawn

Day one of our weekend..

A lovely check in experience with Steven who was very professional patient and with my lack of IT skills. The room is great. Lovely linens & towels. Room service was a great treat for us.

Partner

8/10

Excellent

15 Mar 2025

Lindsay Richard

Unexpected large hotel with nice lobby and communal areas. Large gardens and outside spaces for warm weather visits. Convenient location near Dorking for drivers and convenient for hill walkers. Quiet during my stay which I enjoyed. Car parking unusual but satisfactory.
Perhaps it was the quietness in the hotel but service could be slow.

Leisure Self

4/10

Poor

15 Mar 2025

Malin

Wouldn’t stay again. Very disappointed.

Unfortunately a rather disappointing stay. Best part was the five minutes we spent checking in. After that it just sort of went downhill. I tried to stay positive but the morning experience and all the accumulative little bits made this review more unpleasant than it should’ve been.

I wanted to surprise my husband with a little get away and we were upgraded to a superior room before arriving. I must say it was what I would’ve expected a normal room to look like and nothing superior.
The pool, although heater, is seasonal only (I might have missed info about that) which was disappointing. Decided to have a bath instead but the bottom was stained and it was covered in hair.
Hairdryer doesn’t work in a superior room and neither did my bedside lamp.
The fan in the bathroom sounds like a plane taking off.

Got woken up at 7 from music from the breakfast room blaring up to room.
Excited about breakfast we went down. Nobody really greeted us even tho sign said wait to be seated.Then we didn’t get seated.The menu was confusing even tho I had paid for breakfast it wasn’t made clear what the deal was and nobody explained nicely.Tea water was cold.All juices warm. No labels telling you what the juices were. My husband breakfast was missing bacon and the eggs were too uncooked.When I asked for bacon and new eggs the lady was very unpleasant.Took another 20 mins and she wasn’t apologetic at all.When checking out he didn’t ask how our stay was and barely said anything.unprofessional

Partner

10/10

Exceptional

21 Feb 2025

Paul

Received a warm welcome from the staff, great to be able to check in at 2pm too! Room was excellent, warm and well appointed. Food in the restaurant was first class and not overly expensive.

Business

6/10

Pleasant

17 Feb 2025

Pauline

Clean throughout was a great positive.

Very basic otherwise.
Shampoo and soaps attached to the wall about 1.5 metres higher than the bath, can’t be reached without standing up!
Bath panel hanging off.
Extractor fan doesn’t work.
Two sachets of coffee each day, between two guests.
Have to walk outside in the rain to get to some rooms.
Reception chaotic during check in.
No smoking, not even on balconies.

Priced as 4 star hotel, 3 star at best with 2 star personal touches

Leisure

10/10

Exceptional

10 Feb 2025

susan

Hospital and welcoming environment. Nicely arranged good decor and great to have the bar facilities. Breakfast was great, lots of choices
One issue is the car park. We suffered damage to our car as there are large holes/puddles that are deep and no warning or cones over them

Leisure Partner

10/10

Exceptional

26 Jan 2025

simon

Thanks to all the great staff

Great hotel staff very friendly and all know what they are doing and are very good and happy at what they do
Nice rooms and very comfortable
Will use again

Partner

10/10

Exceptional

19 Jan 2025

Helen

We have stayed at this hotel several times. The rooms are clean and spacious and the beds are comfortable. Good power shower. The staff have always been very friendly and helpful.
The negatives are we generally stay in January and the central heating in our room has never worked. The hotel provides an electric heater for the room but it would be better if they could sort out the heating. Also for this standard hotel, the towels are very poor quality - old, thin and very rough.

Leisure Partner

8/10

Excellent

27 Dec 2024

Denyse

Great staff. Lack of power outlets in the room. Cleaning of room was a little hit and miss, we rn out of toilet paper!

Leisure Partner

10/10

Exceptional

19 Dec 2024

Mark

Trip for work but a lovely hotel and room is very spacious, and the staff are excellent.

Business

8/10

Excellent

17 Dec 2024

David

The pool was closed and this wasn’t made clear at booking. If you want a pool, book somewhere else. But the hotel was very nice, the bed fantastic and the staff were professional and polite. Easy check in and check out, would stay again but in the summer when the pool is open

Leisure Self

10/10

Exceptional

17 Dec 2024

Martin

Great all round, would definitely stay again

Great all round, would definitely stay again

Business

8/10

Excellent

14 Dec 2024

Rebecca

Great location and hotel stay

Lovely location, great size room and loved the shower, bed was comfy and plenty of plug sockets, staff were friendly and inviting, would definitely stay again and recommend to others 😊

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