Name: Holiday Inn London - Gatwick Airport
Address: Povey Cross Road, Gatwick, RH6 0BA, GB

10/10

Exceptional

02 Aug 2026

John

Room was dated tv would not connect to phone, love the Starbucks for a hot chocolate and it’s convenient

10/10

Exceptional

01 Aug 2026

Louisa Joan

Such a warm and helpful welcome - this may be a large airport hotel but the service is definitely more boutique hotel. Air con in room was fabulous - was actually too cold for the first time in 6 weeks! Breakfast was delicious - good coffee and plenty of choice. Would definitely stay again.

8/10

Excellent

01 Aug 2026

Nicholas

Great breakfast, good variety and quality on offer. Only issue was the inevitable sounds of people waking and leaving through the early hours to catch flights etc..... this is to be expected, but woke us up constantly. Soundproofing could be better.

10/10

Exceptional

15 Jul 2026

Sandra

Great hotel to stay at when I am visiting our Gatwick office. Very busy but service excellent.

Self

6/10

Pleasant

06 Jul 2026

Michelle

Loud and run down

Self

8/10

Excellent

05 Jul 2026

Kerstin

We were only there briefly for a nap due to missed flight but was comfortable and convenient for the airport with easy and cheap bus links

10/10

Exceptional

05 Jul 2026

Fiona

Really convenient for connecting flights from Gatwick

Family

10/10

Exceptional

01 Jul 2026

Andrew

This Hotel offered a wonderful experience for us as we were traveling through Gatwick Airport. The room was clean, comfortable and the breakfast was above and beyond what was expected.

Partner

10/10

Exceptional

01 Jul 2026

Valerie

Room was emaculate and staff very friendly

Partner

4/10

Poor

29 Jun 2026

Nanjie

Their mattress is too soft for my lower back and it hurts so bad

Self

2/10

Poor

28 Jun 2026

Rhonda

We had to pay again because I put the wrong date in. It should have been for June 19th. Was just checking on getting my money back or credit.

10/10

Exceptional

25 Jun 2026

George

Clean spacious room. Friendly staff. Restaurant\bar was good, good location for the airport. Shuttle for a fee.

Partner

10/10

Exceptional

23 Jun 2026

Amelia

Every thing was good. Breakfast had a lot of varieties.

Family

8/10

Excellent

23 Jun 2026

Ayanthi

The complimentary breakfast was excellent and the staff was very helpful. My one complaint is that there was a scratching noise in the walls, I think it was probably the pipes but it made it sound like there was a rodent or pest in the walls.

Self

10/10

Exceptional

22 Jun 2026

Jillian

Great location with a shuttle to and from Gatwick Airport (both terminals). Really great food menu down in the restaurant/bar area. My only criticism would be to explain to patrons that you need to go to the bar to place your order as there’s no server who comes and takes it. We waited longer than we could have.

Family_with_children

10/10

Exceptional

21 Jun 2026

Peter

1st time at this Hotel and it wont be the last rooms were comfortable and had kettles iron and board ,hair dryer All staff really friendly and helpful. Food was amazing and not too far to town in a taxi or bus. Hopper bus stops right outside the door too

Partner

10/10

Exceptional

21 Jun 2026

Thomas

Nice hotel by the airport with paid shuttle bus. (10 Euros).

Pros

- very comfortable bed
- nice bathroom
- clean rooms, nice decor
- very nice restaurant in hotel
- good bar

Cons

- hallways painted drab prison gray
- too few towels in room

8 out 10 for airport hotel

Partner

6/10

Pleasant

21 Jun 2026

Jacob

What we liked: the breakfast was great and I was impressed by the amenities in the fitness center. The shuttle and proximity to the airport were also a perk.

What disappointed us: we specifically booked this hotel because we knew it would be hot and saw this had AC. Unfortunately it didn’t work in our first room and I had to complain 3 times before being moved. Additionally the new room cooled but very slowly.

Family

10/10

Exceptional

20 Jun 2026

Andrea

That was a great experience even though I could noy pay my pizza with cash.

Family_with_children

8/10

Excellent

10 Jun 2026

John

Very helpful staff

10/10

Exceptional

09 Jun 2026

Nicola

Absolutely fabulous the staff nothing but amazing super helpful and friendly. Room really nice would deff stay here again

Family_with_children

8/10

Excellent

06 Jun 2026

Chris

.

Partner

8/10

Excellent

06 Jun 2026

Matthew

Great room, easy check-in and in-room fridge was handy even for one night.

The restaurant experience was the only let down for the stay. Slow and un-attentive so not ideal when wanting something relatively quick.

Family_with_children

10/10

Exceptional

05 Jun 2026

paul

All good

Partner

8/10

Excellent

02 Jun 2026

Andrew

Parking and very near Gatwick wait

8/10

Excellent

01 Jun 2026

Stephanie

Front desk was nice and held bags before check in. I made a reservation for 3 guests and sofa bed was not pre-made. Fixtures and tiles in room were old or worn, carpet in hallway was stained. No vending machines or 24-hour spot to purchase small snacks or drinks at night. Shuttle service to airport not included with stay.

Family

10/10

Exceptional

26 May 2026

Wu

Registered my car to send and pickup friends staying in this hotel, staffs are very helpful.
The hotel is very close to North Terminal, good breakfast.

10/10

Exceptional

25 May 2026

Rosemary

Perfect for overnight stay with an early flight from Gatwick. Only negative point is that breakfast does not start until 6am. When guests are catching early flights that is no use at all.

8/10

Excellent

23 May 2026

judith

The room was clean . The shower/tub combination was very awkward to access. Food was good as well as service. Close to Gatwick and shuttle was very convenient.

Partner

8/10

Excellent

22 May 2026

Alan

We arrived to check in at about 11 PM.
Reception staff were very helpful, cheerful, polite and informative.
On the way to our room there was an empty take away bag and a not quite empty drink container left in the hallway ! Maybe nobody knew about it.
We popped outside for a quick cigarette. The tables opposite the entrance door were all covered with empty glasses, drinks cups and cigarettes bits. The only ashtray was overflowing with discarded cigarettes. Looked very messy. It was all clean in the morning at 6 AM.
Only stayed for one night so don't know if it was just a one off ?
Everything else was good. Breakfast was nice with a good variety of cooked and continental.

Partner

10/10

Exceptional

20 May 2026

Nnandi

I got there early in the morning, and was able to check in to 1/3 rooms I booked. The rooms were amazing, staff were very helpful and the food was amazing!

Family

10/10

Exceptional

18 May 2026

Steven

Good for airport , clean and nice bathroom/showe

Self

10/10

Exceptional

17 May 2026

Joanna

Loved staying here. Quiet, comfortable, convenient with a great breakfast. The only complaint is the pillows which were not super comfortable. Otherwise excellent. We would stay again.

Partner

8/10

Excellent

15 May 2026

Darlene

Needs facecloth in bathroom

Partner

10/10

Exceptional

15 May 2026

Toni

Room was light, cheerful and clean. Very quiet

Self

10/10

Exceptional

13 May 2026

Andrew

Breakfast was good room clean

Self

8/10

Excellent

13 May 2026

Sharon

Good location and neighborhood Shuttle was convenient Starbucks staff would not sell coffee in afternoon and evening claiming coffee machine was broke

10/10

Exceptional

12 May 2026

Bernadette

This was an awesome hotel for our quick two night stopover. The hotel was clean and staff were wonderful. The breakfast was worth every penny and fresh.

Friends

10/10

Exceptional

11 May 2026

Steven

Robert in the restaurant made our stay!! Friendly and amazing at his job! The hotel was quiet and our room was comfortable and spacious. Food at dinner and breakfast was lovely. Can’t fault it in any way. Thank you!

Partner

10/10

Exceptional

11 May 2026

Deborah

Everything was great.

Friends

2/10

Poor

08 May 2026

Jared

Mattresses felt like sleeping on a hard counter top....Remmote was missing but was replaced in time. Spiders in the room. Breakfast was good.

Partner

10/10

Exceptional

08 May 2026

Melanie

The Gatwick Hoppa shuttle bus is located on stop 11 on the north terminal. Not the opposite of Premier Inn as the airport staff says. The shuttle bus drops you off at the front door of Holiday Inn north side. Very convenient. The desk staff are kind to handle your luggage’s when you arrive too early for check-in time. In the lobby there are seating with charging port while you wait. Plus, you can order food and drinks.

Friends

6/10

Pleasant

06 May 2026

WILLIAM

Whenever I book using expedia I almost always get the room that nobody wants, the one next to the high traffic door, the elevator, or the ice machine area.

It seems to be a pattern and I suspect it is because I use the expedia app to do so because it is always mentioned when I check in. The staff will almost always say \" booked with expedia?\"

We have a ok time there. Ate at the hotel, service was slow, could see the restaurant manager having a bit of chat to one of the servers, it was obvious not a good one. Food was not great and they over charged me for food I did not have. Manager got it fixed and also deleted the service charge.

Used the shuttle to and from the Gatwick airport. Was seamless.

Partner

8/10

Excellent

05 May 2026

Maria

The reception staff are great. The location being in Gatwick is terrific of course, convenient for the airport and trains. The amenities are clean and comfortable however dinner service let the hotel down. No shortage of staff it seemed but totally disorganised the night we were there. Guests were asking for menus, following up on drinks, food and dinners. My husband finally received a dessert he was waiting for only to have another brought to the room long after we left the dining room. It seemed like disorganised chaos. The hotel if they rectify training and ensure some procedures in place in the dining room will nail it.

Partner

10/10

Exceptional

02 May 2026

Deborah

The breakfast was e cellent to start your day of travelling. The room was clean and the bathtub wss deep fir an excellent soak.

Partner

10/10

Exceptional

30 Apr 2026

Arnie

Nice restaurant. Nice fitness center. Convenient to the airport with a shuttle that runs all day and night.

Family

10/10

Exceptional

28 Apr 2026

Scott

I stayed only for a short overnight before an early morning flight and found this hotel perfect for the cause. Very convenient transport to and from Gatwick by shuttle (4-5 pounds), and a bar and restaurant on site so there’s no need to go elsewhere. Staff is very friendly and efficient, room was quiet and comfortable.

Partner

10/10

Exceptional

19 Apr 2026

Edgar

All

Partner

8/10

Excellent

18 Apr 2026

Jeffrey

room was clean very friendly stall

2/10

Poor

07 Apr 2026

Amit

Old carpets

No IHG loyality given despite Diamond

Rude receptionist

Quirky weird toilets . Could not use

Parking lot car was right at our window

No water provided

Hard to connect firestick . Controlled tv environment

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Roger

It was good

Partner

10/10

Exceptional

04 Apr 2026

Ivy

Excellent stay. Excellent staff

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Sean

Everything was fine except that the bed was really hard. If you dislike a comfortable bed, if you enjoy sleeping on stiff, hard surfaces, then you’ll love this.

10/10

Exceptional

30 Mar 2026

Elif Aycin

We didnt make breakfast as we had an early morning flight but staff were so friendly and helpful. I felt like the hotel was child friendly. The room was clean!

Friends_and_family Family

8/10

Excellent

29 Mar 2026

Faye

My stay was very brief - in late at night and out early next morning. Overall the rooms were spacious and comfortable. Nice place with shuttle service.

Family_with_children

10/10

Exceptional

25 Mar 2026

Mike

Lovely hotel

Partner

8/10

Excellent

22 Mar 2026

David

Very convenient for airport. Great. Car park

Friends_and_family Friends

10/10

Exceptional

22 Mar 2026

Sunil

Convenient place to sleep before early flight

Partner

6/10

Pleasant

21 Mar 2026

Diana

Breakfast was terrible with some very soupy scrambled eggss

Partner

10/10

Exceptional

21 Mar 2026

Jay

Very clean, modern amenities, and helpful staff

Partner

2/10

Poor

21 Mar 2026

Adrian

This hotel is very deceiving. The lobby, main entrance, dining area are very modern, clean, and well decorated. Checking attendant was very courteous. However, once you get into the rooms, it is a completely different story. Rooms are run down, carpets stained , smelly, and old . Seems like somebody has died in there. Furthermore, the bathroom is a death trap, specially if you are by any means not a gymnast. We truly understand cultural differences , but in order to get into the shower/tub you have to climb probably about 24in. To make matters worse, the top is extremely slippery and they give you one of those old-fashioned nasty mildew contaminated bath mats. They even have a sign on the bathroom suggesting you to use it because of how slippery it is. The shower/tub combination does have handles, but that is not enough even for an athletic person. This is an accident and the corresponding lawsuit waiting to happen. Besides that, in general, the bathroom is not clean nor modern ;in our case the toilet had a makeshift opening on the top cabinet with a loose cover. Nasty! And the sink was also partially clogged. Mattress very very hard!!We could not change Rooms or go to another hotel since we arrived very late in the evening with only a few hours to sleep to catch an early morning transatlantic flight. Otherwise we would have run! We are loyal IHG customers and have stayed in your hotels for multiple times. This is not up to IHG standards; a very regretful experience.

Family

10/10

Exceptional

12 Mar 2026

Amy

Incredible, affordable, beyond our expectations.

My boyfriend and I stayed here for 3 nights for his birthday. I didn’t have the biggest budget so when I saw the excellent price at Holiday Inn for what looked like a great hotel, I was somewhat sceptical-

However, our stay was perfect. From the moment we arrived the staff were extremely pleasant, we came early to leave our luggage instead of dragging it through london and they were very happy to assist and hold on to it until we checked in later. When we returned we were checked in swiftly.

The staff offered us great advice on transport to/from london. The bar staff are very friendly, the cleaners are polite and will knock and ask if you need anything in the afternoon- The service is 10/10.

The room was massive, spotless and well-stocked. They use eco-friendly shampoos / body wash. There’s an ironing board and hair dryer, free teas and sugar etc. The huge tv has the ability to cast stuff from your phone and many channels available. Theres a telephone with access to 24/7 room service. I’m an extremely cold person and the heating comes on fast :) You also have full control over the thermostat.

Overall the whole experience was excellent for the price, despite having a small budget it felt as though we were staying in a 5 star hotel that would generally be wildly over budget. It really exceeded our expectations and we plan to return again later this year after we’ve saved up for another london trip :)

Partner

10/10

Exceptional

10 Mar 2026

Silke

Das Zimmer war sehr sauber, das Personal ist sehr freundlich und kompetent. Das Frühstück hat uns sehr gut geschmeckt. Der Shuttle Service zum Flughafen war praktisch. Haben wir gut genutzt.

10/10

Exceptional

09 Mar 2026

Terriann

Great property. Close to airport, frequent shuttle.

Family

10/10

Exceptional

07 Mar 2026

CHARLIE

Nice room great staff good food

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

elizabeth

Gym was great , restaurant meals very nice and the Ukrainian lady at reception was superb ! She was so kind friendly helpful and efficient with everyone and extremely welcoming especially appreciated after a long journey

Self

10/10

Exceptional

06 Mar 2026

Gillian

We were very impressed by the friendly and helpful staff. The room was clean and spacious and the food was excellent.

Partner

10/10

Exceptional

01 Mar 2026

Jonathan

All good.

Partner

4/10

Poor

20 Feb 2026

William

Not in the best shape

10/10

Exceptional

20 Feb 2026

Tom

Room was clean and had everything we needed. Choice of food and quality was very good. All the staff were very vhospitablevehospitable

Partner

10/10

Exceptional

20 Feb 2026

Paul

Nicely refurbished and comfortable rooms, hot shower and a nice TV

Self

10/10

Exceptional

10 Feb 2026

Karl

Everything

Business

10/10

Exceptional

07 Feb 2026

Susan

Excellent service and comfy room.

10/10

Exceptional

05 Feb 2026

Christine

Room was spotless and very comfortable, we ate in the restaurant, delicious food and reasonable prices. So convenient for Gatwick Airport, we’ll stay again.

Partner

10/10

Exceptional

30 Jan 2026

Bodil

I stay here frequently and the staff is beyond fantastic! It’s a very clean hotel and super convenient to Gatwick Airport on the Hoppa bus (approx 5 minute ride ) Menu options are very good offered both in dining room and in spacious bar/lounge area. Room service is available. Full breakfast buffet is also very good! My favorite part is the outside terrace with tables where guest can enjoy coffee, drinks or even eat their meal.

10/10

Exceptional

22 Jan 2026

Susan

Excellent breakfast and excellent server for dinner. Robert.

Leisure Self

10/10

Exceptional

19 Jan 2026

charles

The room was clean and spacious. The staff and check in was nice and quick

Partner

10/10

Exceptional

18 Jan 2026

Irum

Room was spotless, staff was very helpful, plenty of car park space with reasonable prices.

Partner

8/10

Excellent

17 Jan 2026

Gillian

All of the above

Leisure Friends

10/10

Exceptional

16 Jan 2026

Dr.Mariangela

Convenient location, friendly and helpful staff, clean rooms of decent size

10/10

Exceptional

16 Jan 2026

igor

the reception and the room perfect.
good Wifi and good GYM.
breakfast was okey also.
What I do not like is to pay a parking of about 11Pounds.

Business

8/10

Excellent

12 Jan 2026

Arturo

Really convenient for long-haul flights. I arrived the day before, enjoyed a good night's sleep and a nice breakfast. The Gatwick Hoppa is very convenient for getting to and from the airport.

Leisure Family_with_children

8/10

Excellent

12 Jan 2026

Stuart

Good sized room, tv and decent shower. Breakfast was good, plenty of options. Would be good if it had a few more EV charging options as the one charger (2 vehicle) was always occupied, meant a 20min stop in the charger offsite before we could leave

Partner

8/10

Excellent

04 Jan 2026

Ritu

Yes

8/10

Excellent

03 Jan 2026

Paul

Clean tidy, very courteous and friendly staff.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Delia

Lovely staff

10/10

Exceptional

01 Jan 2026

Amod

Place is conveniently located from Gatwick airport and there is shuttle service every 15 minutes.

The room was very clean, with everything properly arranged. The staff were excellent—cheerful and always willing to help.

Breakfast was delicious, with a wide variety of choices available.

Leisure Family

10/10

Exceptional

28 Dec 2025

Pauline

We arrived late (1 am) - and were given the wrong room - but the manager saved it with a quick room change aided by a friendly/chatty member of staff - and two comped breakfasts.

Partner

6/10

Pleasant

21 Dec 2025

Richard

Check-in was long due to only one staff member working

Clean and specious room.

Location ideal for either north or south Gatwick terminal

Lots of noise all through the night from people outside - stayed on ground floor

Partner

10/10

Exceptional

19 Dec 2025

Steve

Yes

Partner

10/10

Exceptional

17 Dec 2025

neil

it was all in all a pleasent stay with an AMAZING breakfast, I would definitely stay here again during transit.

Leisure Family

8/10

Excellent

16 Dec 2025

Ahmed

good experian

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Trisha

Excellent hotel for a short stay. The restaurant food was also pretty good. And the HOPPA shuttle makes it so easy to get to and from the airport

Leisure Self

8/10

Excellent

14 Dec 2025

David

Breakfast excellent. Transport to and from airport not well communicated but good once we knew where to go. Room was good.

Leisure Family

10/10

Exceptional

13 Dec 2025

Claire

Room and service great

Friends_and_family Family

10/10

Exceptional

11 Dec 2025

Stavros

All good, nice and comfortable room, great breakfast, friendly staff.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Alan

Sofa bed was not made up and we had to phone reception at 1am! Check-in was seamless but the hotel is very hard to find.

Friends_and_family Friends

8/10

Excellent

07 Dec 2025

David

Started with a room with a blocked sink so had to move but well handled by tge gentleman on reception. Although we didn't get the room chosen it was fine

Friends_and_family Family

4/10

Poor

03 Dec 2025

Rebecca

Uncomfortable bed. Room too hot

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Delores

I had to catch an early flight from Gatwick Airport and chose the hotel for location. I was pleasantly surprised by the cleanliness, the staff, the amenities and the convenience. I would recommend this hotel for anyone who is searching for 5 star accommodations near the airport, which is rare to find.

Leisure Self