Name: Premier Inn London Gatwick South
Address: London Road Lowfield Heath, Crawley, RH10 9ST, GB

10/10

Exceptional

22 Jul 2026

Andrea

Thank you very much for your place

6/10

Pleasant

12 Jul 2026

Breanna

This was a place that I used just to sleep for the night before an early flight home. It was very hot and didn’t have A/C however there were two fans provided.
One thing to note is that due to the fans needing the outlets there was only a single outlet available for charging or other means. There was also only 1 USB port next to the bedside. Other than that it suited what I needed it for. Bed was comfortable

Self

8/10

Excellent

07 Jul 2026

NOEL

Room was clean and had 2 fans for the high temperature. Breakfast was hot and fresh with eggs cooked to order. Full English or Continental lots of extras. Staff was very friendly and helpful.

Partner

8/10

Excellent

03 Jul 2026

Elmer

I like Cleanliness

Partner

6/10

Pleasant

22 May 2026

Kevin

Really heavy air freshener smell in rooms and hallways (instant headache!), only 1 of each towel so we had to share after a shower, weird entry/drive way with awful speed bumps. Comfy bed, reasonably quiet until 4am when people start getting up and leaving....

Partner

10/10

Exceptional

14 May 2026

Kevin

Other then no down stairs toilet. U need a taxi to get to it as it’s a bit out of the way. But it’s fine for sleep over

Partner

10/10

Exceptional

04 May 2026

Kevin

Staff rooms and all great. Stay.

Partner

2/10

Poor

25 Apr 2026

CHRISTOPHER

I never write reviews but I have to for this stay. I ended getting REALLY BAD food poisoning during my stay at the property and was up until 3am throwing up (5 times!!) and on the toilet. Understandably I could not move or travel the next day. I missed my flight and had slept till 12pm and was woken up by cleaning and management. I explained to them what happened and how I’d been up all night and I need to pay for another night cause I can’t leave the property let alone MY BED. I was visibly NOT WELL at the door. The front desk lady - ANNA - insisted I leave and vacant the room or pay NOW. She expressed NO CONCERN for me. NOT EVEN A “are you ok???” Or “do you need anything” or “can we help you”? NOTHING. SHE INSISTED I PAY ON THE SPOT OR PACK MY STUFF AND LEAVE. Even after I told her I was going to stay another night and am going to PAY. I just woke up. ANYWAY. THE STAFF ARE SO NOT TRAINED IN CUSTOMER SERVICE. HONESTLY if I could’ve moved hotels I would’ve and not given them anymore of my money but I was too sick and was in bed the rest of the day sleeping. I’m so disgusted by their attitude after being visibly ill and up all night and NO CONCERN FOR THE CUSTOMER YET DEMANDING MONEY ON THE SPOT. THANKS ANNA FOR AN UNBELIEVABLE STAY. never again will I stay at that hotel or recommend to friends / family. Horrible treatment.

Self

2/10

Poor

21 Oct 2025

Grace

I already told the rep I spoke with that they should modify the description of their property. It is misleading and there is a Gatwick South Premier Inn. This it way too far from the airport. We spent almost 3hours locating the property, only to end up paying more for transport, and we were just left in the road side, with limited lighting, I paved walkway going to the property, no available food to order, no AC which we wouldn’t mind if we didn’t walk too much for being instructed by workers of the airport to take this tram, take the bus, an so on. The receptionists were not even welcoming and told us they couldn’t find our reservation in their system. I showed them my confirmation and even said she will take us in but with them taking a high risk since we do not have confirmation on their end. The area is like in a horror movie. The property is newly renovated but with very limited help, the pictures of manors in the same lot looks dilapidated. For your travelers’ safety, please make sure they have the right ad on the website. I was given rewards of $50 but they took away my rewards for the 2 completed reservations…. Pleas do not fool your clients, too. I have been with Expedia and this so far has been the worst nightmare… in the end, one of your reps said “I’m giving you extra reward on my own.”… yes…but why take the rewards I had for other completed bookings? Just a bad way to insult your clients….

Leisure Partner

6/10

Pleasant

30 Sep 2025

Heidi

I can’t say enough about this charming little INN. The staff was very helpful and knowledgeable. Rooms and property very clean and breakfast was excellent.

10/10

Exceptional

26 Sep 2025

Robert William

All good. Great value for money

Leisure Self

10/10

Exceptional

06 Sep 2025

Jennifer

The property was very convenient for visiting family. I was very comfortable and really enjoyed my stay.

6/10

Pleasant

27 Aug 2025

Elena

Not terrible, but probably there are much better places at the same price.
We thought the shuttle bus for the airport was free (it is 5 pounds per person) and that it departed from the hotel. It is not so. You have to wait for it on the road and the reception girl did not give us proper timetable...just suggeested that the taxi was easier. Which infact it is (they have a direct line telephone in the hall). The taxi should have been 20 pounds...we ended up paying 30 (including tip).
No air conditiong in the room, just a fan...think about if you stay during the summer with 30 degrees temperature!
We also had a bad experience in the morning. Someone tried to run away from the police and was arrested just in front of our room when we were going out to have breakfast. It was quite shocking and frightening. We waited in the room and when we finally got down to have breakfast it was as nothing had happened with the police just outside the entrance...
The place is clean and the attendants in the breakfast lounge were extremely polite.

10/10

Exceptional

23 Jul 2025

NOEL

Nice and clean with friendly staff, easy check in and nice Pub next door for food and drink, 10 minutes to LGW South Terminal.

Leisure Partner

4/10

Poor

13 Jul 2025

Christi

85 degrees and No Air in the rooms!! Oh they do give you a fan.
I only stayed 1 night so it was manageable but not my ideal place to stay.

Leisure

10/10

Exceptional

05 Jul 2025

Robert

Amazing inn with a fantastic restaurant!! Highly recommend for families!

10/10

Exceptional

28 Jun 2025

Kamel

Amazing and accommodating staff. Thank you!

Leisure Family_with_children

6/10

Pleasant

24 Jun 2025

John

The temperature control did NOT allow me to cool the room down. Instructions say \"controls the heater operation but cannot cool the room\". Room wasovr 80 degrees!

Leisure Partner

8/10

Excellent

06 Apr 2026

Pablo

Buen hotel , no es el más cómodo de llegar desde Gatwick

Friends_and_family Family

8/10

Excellent

26 Jan 2026

Estelle

Chambre tres bien, le petit déjeuner était tres bon