Name: Premier Inn London Gatwick Airport
Address: Crossway, West Sussex, RH6 0GQ, GB

2/10

Poor

19 Jul 2026

Erika

Close to the airport

10/10

Exceptional

17 Jul 2026

Lucy

A great one might stay before our flight. Really lovely staff , very helpful. Comfortable and clean . Would recommend. Also 5 minute walk to North terminal was amazing!

Family_with_children

4/10

Poor

15 Jul 2026

Gregory

Unfortunately, the building is terribly inaccessible. There are doors every 30 feet without automated openers. Would be an awful place for anyone with lots of luggage or mobility restrictions.

8/10

Excellent

13 Jul 2026

Shirley

Petit mais parfait pour une nuit avant de prendre l’avion

Family

6/10

Pleasant

13 Jul 2026

Vladimir

The room was clean and stuff was helpful.

Family_with_children

10/10

Exceptional

11 Jul 2026

Charlene

Great stay

4/10

Poor

10 Jul 2026

Claudia

Pleasant staff.

Food is awful! We waited over an hour for a dried out chicken skewer, watery and totally tasteless ravioli with pesto from a jar. My child’s steak was tough and inedible. The chicken tikka skewer was so dried out it was no longer edible - I spat out the only bite I took! At least it was removed from the bill.

We were NOT offered the dinner “bundle” for £19.99, we had to ASK. I only happened to notice the sign at the bar when asking for change. Otherwise, we would have paid an extra £7 for the same meal as the items were charged separately! Didn’t feel very honest. Personally think they’d do better reducing the menu variety and producing better quality food.

Room: Bathroom sink had its plug stuck, so the water couldn’t drain and we couldn’t fix it ourselves. We were way too tired to complain so we brushed our teeth in the shower. That didn’t drain terribly well either and there was something brown and yucky-looking growing behind one of the shower taps. Definitely didn’t like the scent of the shower body wash either - too strong like a cheap Lynx body spray.
I realise this is a budget hotel, but I think they’d can make better choices to preserve their margins and still deliver a better product and service. Also, I was annoyed to find that location I booked at the airport was not actually the closest option for our needs - I think this could be more clear. Not sure I would book/stay again, regardless of cost and proximity.

10/10

Exceptional

09 Jul 2026

Lesley

We have stayed at this Premier Inn multiple times, due to the proximity of the airport terminals. The rooms are spacious, clean, and the beds are extremely comfortable!! The restaurant has a good menu with great food. We especially like the fact that the front desk is staffed 24/7, and you need a key card to access the elevator,we felt very safe!!
Also, the shuttle bus to the terminals comes every 15-20 minutes, which is fabulous. I would highly recommend this property/

Partner

6/10

Pleasant

09 Jul 2026

Monika

The breakfast was unbelievably expensive that we forced to eat at the Petro station next door . The hallways were so narrow our airport barely fit thru anywhere not to mention the lift was so tiny hardly held two plus luggage .

Partner

10/10

Exceptional

08 Jul 2026

Alison

My room was clean, comfortable and quiet.
Meal deal was well worth it. Thank you.

10/10

Exceptional

08 Jul 2026

Wayne

It was a great clean hotel that was conveniently located near the airport. Good value for the price.

Partner

10/10

Exceptional

07 Jul 2026

Dylan

After back packing for 2 months this hotel was great. Clean, good bed, decent shower. Ticked all the boxes pre an early flight out the next day.

Self

8/10

Excellent

07 Jul 2026

Gabrielle

This hotel is a great location from Gatwick North terminal. It is only a 10 minute walk on a smooth path with just 2 flights of stairs when you enter/exit through the Hampton Inn. It is much more reasonably priced than the hotels inside the terminal. Ideal for morning flights.
There is a small selection of tea, coffee and milk in the room but right next door is a gas station with a large selection of drinks, milk, baked goods, snacks and a Prêt à Manger.

Self

10/10

Exceptional

07 Jul 2026

Abigail

Excellent for kids very easy walk in the morning to the terminal

Family_with_children

6/10

Pleasant

07 Jul 2026

Marlene

The hotel should include a detail message about taking the free tub shuttle from south terminal to north terminal and walking directions to the hotel which is a 5-6 min walk. We paid for the bus shuttle for the family to get to the hotel and could have save a ton of money if a simple note of directions for walking from the airport were included. We didn’t. Even use the return bus shuttle in the morning it was way faster to walk , but the staff were great and friendly at the hotel

10/10

Exceptional

03 Jul 2026

Sirisha

Closeness to gatwick airport. Also walking takes 10 mins compared to shuttle which takes 1/2 hour

Family_with_children

10/10

Exceptional

02 Jul 2026

Helen

Great hotel. Good food. Lovely staff.

Self

10/10

Exceptional

01 Jul 2026

HUIXI

It is easy to find the property with plenty parking lots. The owner is so welcoming and makes us totally feel at home. It is far beyond our expectation and worthy! Will definitely come again.

Partner

10/10

Exceptional

27 Jun 2026

Brent

Super late check in. Front desk made it seamless, I was exhausted. Got up and had a super breakfast buffet. Everyone was friendly and very helpful, after a long day of flights, lost baggage, and transport issues, they were a definite highlight and saving grace. Thank you!

Self

10/10

Exceptional

25 Jun 2026

Ian

A no frills hotel about 10 minutes easy walk from Gatwick north terminal. Room was clean, bed comfortable. Hotel needs some upgrades in common areas as looking tired. Suitable for short stays.

Partner

8/10

Excellent

21 Jun 2026

Linda

TWO PREMIER INN’S AT GATWICK... THIS IS THE OLDER ONE
Upon arrival at Gatwick for an overnight stay and a morning flight, I discovered that this hotel is a further 500 metre walk outside the airport than the newer one (North Terminal) located at the exit of the airport. It doesn’t sound like a lot, but it’s but it’s partly uphill along gravel footpaths. Thankfully, I was able to wait in the newer one until check in time.
The first room assigned to me had a defective TV, the second had a terrible, mouldy smell, however, the third was fine (shades of Goldilocks). The fabulous Paulina – who schlepped my large bag between these rooms – comped my breakfast for the inconvenience… great customer service can make up for most things.
The room was large with a chaise longue that I used as a luggage rack for both my open suitcases. The bed was very comfortable but with lumpy, hollow-fill pillows, so I used my travel pillow. There was a kettle, with tea & coffee, but no fridge. The bathroom with a rain-shower over bath was very good and had lovely bulk toiletries.
I had a comfortable night and the breakfast offered a good selection of hot and cold choices. Having said that, I think £13.99 is a little steep, unless you have hollow legs and keep going back. I certainly didn’t do it justice but was grateful for the comp. Overall a comfortable stay in an aging hotel with excellent staff.

Self

6/10

Pleasant

24 May 2026

Ian

There are two Premier Inns at the North Terminal, so be careful to arrive at the correct one. This is the one about 5 mins walk further from the terminal. Comfortable bed and reasonably quiet. It gets hammered with holiday makers, but the staff cope as best they can.

Self

10/10

Exceptional

23 May 2026

ROBERT

Nice and convenient

Partner

10/10

Exceptional

23 May 2026

Elizabeth

Great distance from the Airport (only about 8 minute walk from North Terminal) so it was perfect for our early flight the next day. The 5:00-10:00 unlimited breakfast was superb and staff were so friendly and helpful☺️

Partner

8/10

Excellent

19 May 2026

randy

Would recommend. Close to restaurants, activities, subway. Great location. Staff very helpful. Need to add small fridge and safes to rooms.

Friends

2/10

Poor

19 May 2026

Tyler

The bathroom had visible mold and a persistent damp smell throughout the room that should have been a red flag. Unfortunately, I ended up getting sick during my stay and strongly believe the air quality was to blame, I would not recommend this hotel to anyone.

Partner

4/10

Poor

18 May 2026

Yvon

Thé hôtel address is not clear. We have to Walk with with heavy luggage to find thé A23

Partner

6/10

Pleasant

18 May 2026

Monica R

Convenient to Gatwick North Terminal, about a 10 minute walk.

Some mold issues in bathtub need to be addressed, and shower curtain needed washing. This was reported to front desk.

Friends

10/10

Exceptional

18 May 2026

ROBERT

Very close to the airport but be aware there is a premier inn closer

Partner

8/10

Excellent

17 May 2026

Robert

Helpful staff, clean room and good food

Family

4/10

Poor

16 May 2026

Janet Lea

Not located where expected. Shabby and felt unclean. Should be really a 2 star property. Have canceled our return stay and booked the Hilton instead. Would not recommend the premier Inn to anyone.

Friends

10/10

Exceptional

11 May 2026

chris

We arrived very late as our flight was delayed and were met by friendly staff despite being much later than intended.
Room was so quiet. Bed very comfortable
Ideal for flights from Gatwick, just a short walk from north terminal. Late checkout (12) also appreciated.

Partner

6/10

Pleasant

10 May 2026

Patrick

Be mindful that there is no air conditioning! Room was warm and stuffy.

Partner

6/10

Pleasant

08 May 2026

Khadijah

We stayed for 1 night. The room was ok, very strong smell of damp and mold. Carpet wasn't that clean. Staff is really nice

Family_with_children

10/10

Exceptional

07 May 2026

Mitch

Decent for what it’s worth. No glaring faults.

Partner

8/10

Excellent

05 May 2026

chris

Staff were helpful and friendly
One criticism the room felt stuffy and hot as if air con was not working

Partner

8/10

Excellent

12 Apr 2026

Tracey

Nice room, 5 mins from Gatwick. Lady at check in area, not particularly helpful as we couldn't check in on do it yourself screen. Seemed like too much bother to help us 😞

Partner

6/10

Pleasant

11 Apr 2026

Brian

The breakfast was good. The room was alright. Overall the hotel is showing its age with some dated furnishings and worn fixtures.

Self

10/10

Exceptional

30 Mar 2026

Olena

Good location. 8 minutes walk from North Terminal . Beds are comfortable. Nice staf

Self

8/10

Excellent

18 Mar 2026

Michelle

Breakfast was good. Beds comfortable. Room did smell musty and damp. But otherwise a good place for the price

Friends_and_family Family

8/10

Excellent

17 Mar 2026

Lorne

I picked this hotel as it is

4/10

Poor

11 Mar 2026

Urve

The room offered was down a dark and dated corridor, the room was damp, cold, very strong smell of mildew. A plug-in heater was provided, which helped, but I couldn't sleep because of the overbearing smell. The room had everything available, accessiblity etc taken care of, it was just not used, or not heated enough to keep the dankness out of it. Very disappointing.

Self

10/10

Exceptional

10 Mar 2026

john

Great restaurant and staff

Business

8/10

Excellent

27 Feb 2026

JOHN

The Staff were excellent
And the room was very good

Partner

10/10

Exceptional

24 Feb 2026

Christopher

Nothing to complain about

10/10

Exceptional

22 Feb 2026

Denis

Hood

6/10

Pleasant

17 Feb 2026

Keith

Tired decor

8/10

Excellent

16 Feb 2026

Suhaila

Clean Rooms

Leisure Self

8/10

Excellent

05 Feb 2026

Preston

Not much to say we got exactly what we paid for. Nothing more nothing less. Clean,friendly, convenient.

Leisure Family_with_children

6/10

Pleasant

31 Jan 2026

Rolan

The room was nice, but we got food poisoning from the breakfast eggs.

4/10

Poor

29 Jan 2026

Vakur

The room had a terrible smell...
The bed was very small for 2...

Friends_and_family Family

8/10

Excellent

28 Jan 2026

John Meirion

Great room
Great dinner and breakfast combo deal
Food good

8/10

Excellent

18 Jan 2026

Devasahayam

Comfortable

8/10

Excellent

11 Jan 2026

Ken

It was OK I didn’t find it dirty or it was easy to stay there

Friends_and_family Friends

10/10

Exceptional

07 Jan 2026

Mounir

clean room nice staff walking distance to the airport

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

Esther

The staff members are friendly but they are unable to provide an extra blanket or an adaptor for charging cell phone

Leisure Friends

8/10

Excellent

17 Dec 2025

Megan

Difficult to identify which Gatwick Premier Inn.

Leisure Self

10/10

Exceptional

08 Dec 2025

Rumina

Clean spacious & very comfortable room 👌
The staff were very friendly & welcoming. I did pay £15 more for early check in but it was totally worth it.
The washroom with bathtub was a very decent size.
I did opt to take a double bed, and got one with a single bed extra for free.
I honestly didn’t expect the room to be this good size so definitely recommending it for a small family.

Leisure Friends

6/10

Pleasant

08 Dec 2025

Michelle

Nice Staff, the room was clean,

8/10

Excellent

05 Dec 2025

Spencer

Great stay :)

Leisure Family_with_children

6/10

Pleasant

05 Dec 2025

carol

Room was not as clean as I would have hoped for. Hair on the bathroom sink, spots on the furniture. Staff are very friendly and professional.

Leisure Self

8/10

Excellent

03 Dec 2025

Zeynep Oncu Uygun

Evet temiz ve personel ilgili.

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Nicole

The bed was very comfy with nice linens, it was quiet, and the on-site restaurant was surprisingly good. The hotel was dirty, though. There are two Premier Inns very close together, make sure you go to the right one!

Friends_and_family Family

8/10

Excellent

26 Nov 2025

Erica

There was a bloody tissue in my bed . They offered free breakfast but it just simply didn’t make up for it

Leisure Family

6/10

Pleasant

18 Nov 2025

Margaret

The location is unclear, mixed up with the other one at airport.
The staff there is very irresponsible and give wrong direction for guests

Partner

10/10

Exceptional

08 Nov 2025

Carlos

Staff was great. Room was spotless. Only thing missing was a plug near the bed for a Cpap machine. Dinner & breakfast were great

Leisure Family

10/10

Exceptional

29 Oct 2025

Brenda

Very convenient stay next to gatwick airport..staff were fabulous..

Leisure Family

8/10

Excellent

11 Oct 2025

Linda

This hotel is simply convenient. It's tired and worn the edges. It is very clean and quiet. I don't like the sutomated check in

8/10

Excellent

03 Oct 2025

Steve

Rooms are large and clean, albeit a little musty. Perfect for a short hop. 5 minutes walk to North terminal. Make sure you arrive at the correct place as there on a larger Premier Inn at the North terminal with the same post code..

10/10

Exceptional

01 Oct 2025

Alfred

We staid one night great place clean safe great customer service great breakfast , the breakfast was not included with the booking but still was reasonable and was very easy to get to the airport by walking we loved it

Leisure Family

10/10

Exceptional

30 Sep 2025

CRISTINA

THE ONLY INCOVINIENCE IS, THE PROPERTY DOES NOT HAVE RESTAURANT FOR LUNCH TIME, ONLY BREAKFAST AND DINNER, AND IS NOT AROUND ANY CLOSE RESTAURANT. EVERYTHING ELSE IS VERY GOOD, I LOVE IT. THANKS

10/10

Exceptional

28 Sep 2025

ASJAD

Very nice and clean place to saty. Friendly staff and close to Airport .

Leisure Self

6/10

Pleasant

22 Sep 2025

Carolyn

The property looks run down and needs a face lift.
Thr bathroom floors need an update and the carpets need a good cleaning.

6/10

Pleasant

19 Sep 2025

Bev

Family room was cramped & hot with 2 adults & 2 kids. No fridge in the room was unexpected & meant some food had to be thrown out because room was too hot.

A short 10 min walk from Gatwick North terminal so not too bad.

Great buffet breakfast!

Leisure Family

10/10

Exceptional

28 Aug 2025

Cassandra

Comfortable one night stay.

Leisure Family