Crowne Plaza London - Gatwick Airport

United Kingdom , London
CRAWLEY, Langley Drive
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100 reviews shown

8/10

Excellent

16 Mar 2026

Simon

Friendly staff, clean rooms & public spaces, close to Gatwick Airport & Crawley Industrial estates, plenty of parking.

Self

10/10

Exceptional

08 Mar 2026

Angelo

We didn’t use the gym

Partner

6/10

Pleasant

23 Feb 2026

Aedrian

Service pleasant and hotel common areas good. Rooms were tired and desperately needing refurbishment. Mattress sagging…wish I had gone to the Purple Palace down the road.

10/10

Exceptional

08 Jan 2026

Andrew

Room was great having us all in a 5 person family room.

Only one of the 3 lifts was working during our stay.

Leisure Family

8/10

Excellent

06 Jan 2026

Timothy

Nice room near airport with plenty of parking

2/10

Poor

06 Jan 2026

Jade

The room was clean and tidy however there was noise all night from the hotel, I'm not sure if we were behind a service/maintenance area in the building or whether it was from the heating system but it was a loud thumping/rumbling sound that went every 20-30 mins and kept us awake. The purpose of our stay was to be nearby to the airport for an early morning flight so we want to get as much sleep as possible to save the travelling on the day and we would have had a better nights sleep at home and to lose the extra hour sleep travelling the journey as we had no sleep at all and this wasn't just myself that slept poorly it was all 4 of us who were booked to stay.

6/10

Pleasant

05 Jan 2026

Christine

Although the rooms have been updated they are still dated. Rooms are extremely small. Really no room to move around. Stay was ok overall. Would stay again.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Christopher

Stay here a lot, polite and convenient for airport

Self

10/10

Exceptional

17 Dec 2025

Christopher

Lovely room and very polite staff

10/10

Exceptional

01 Dec 2025

Christopher

Quick easy check in as i arrived after a late flight.

Business_and_leisure Self

10/10

Exceptional

23 Nov 2025

Kristha

Everything was good

Leisure Partner

8/10

Excellent

22 Nov 2025

Christopher

Always the way with this place, whatever room you book they put you in the easiest for them, the room was the un refurbished ones, that was tatty and had a bath, walking past all the other rooms being cleaned it’s easy to see the difference, no one wants to go out there way these days to make you feel better

Leisure

10/10

Exceptional

03 Nov 2025

Bryan

This was a lovely Hotel to stay at for our last night in the UK. The man at check-in was so nice and friendly. He was accommodating and very helpful. The room was clean and modern. The food at the restaurant was excellent. Would definitely stay here again

4/10

Poor

02 Nov 2025

Ian

Old crappy hotel - premium as it’s close to airport very old and dated / overpriced

Business

10/10

Exceptional

29 Oct 2025

Shashikant

Clean rooms
Very helpful staff

10/10

Exceptional

27 Oct 2025

Felice

Abu was great help, well done! Even waived the parking fee.

Leisure Partner

8/10

Excellent

23 Oct 2025

Jaafar

Very nice quiet hotel

Leisure

10/10

Exceptional

03 Oct 2025

Linda

Stayed overnight as flying from Gatwick in the morning at 6am. Shuttle from hotel was easy to catch & the hotel is in an excellent location. The staff from reception to the bar were amazing

Leisure Family

10/10

Exceptional

02 Oct 2025

Katherine

They were wonderful! The room was great, as was staff

10/10

Exceptional

28 Sep 2025

christine

Great food choices.

Leisure Partner

8/10

Excellent

26 Sep 2025

Susan

Didn’t like the minute and a half walk to my room off of elevator - I’m not joking - I timed it!

Leisure Self

10/10

Exceptional

25 Sep 2025

duane

The staff were extremely friendly and the hotel was incredibly clean and tidy. Would highly recommend staying in there if you’re in the area.

There was also a large choice of gluten-free options on the restaurants menu, which was ideal for my wife

Partner

6/10

Pleasant

22 Sep 2025

Carina

Not for light sleepers - at least not the rooms on the 5th floor. It’s a shame because everything else was great. The staff are extremely friendly and the rooms have everything you need. But we heard suitcases being rolled along the floor above every couple of hours.

Leisure Family

8/10

Excellent

14 Sep 2025

Lutfur Rahman

There should be concierge service to assists guests to take luggage to rooms and down .
This service was lacking , there should be dedicated staff for this , front desk staff were very cooperative and courteous.

Friends_and_family Family

2/10

Poor

11 Sep 2025

Paul

This hotel sells executive rooms with executive lounge access on weekends but there is no service in the lounge on weekends.
The signs in the hotel say there is service but when you ask you are told otherwise.
Not told at check-in.
The main restaurant is closed as well.
If we were aware earlier we would have picked a cheaper room or a different hotel

Leisure Partner

10/10

Exceptional

08 Sep 2025

Tracy

Lovely hotel, polite staff, large comfortable room and a bathroom with large shower and a bath tub, the toiletries smelt delicious.
We ate in the restaurant and the food was hot and very tasty.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Gonzalo

The customer service at check-in were very friendly and answered all my questions. My room was good size, clean, and good air conditioning.

Leisure Self

8/10

Excellent

27 Aug 2025

Patrick

Proper working AC just wonderful

Amazing to find a Hôtel with proper working ac. 17 nights in different hotels this trip and this was only one with working ac. I really cannot recommend it enough. My special gratitude to the manager and staff for ensuring that the rooms have proper working ac. I actually got a great nights sleep unlike all the other hotels this trip.

Self

6/10

Pleasant

13 Aug 2025

Inderjit

Single EV charging point was occupied from the time we arrived around 9pm to the time we needed to leave in the morning (by the same car). Having a booking system and 1 hour slots rather than 'first come first served' with only a single charging point. I informed the front desk staff, but he was not particularly interested, could have suggested a nearby charging station it would have been something...this is going to be a common problem with more EV's.

Leisure Partner

8/10

Excellent

09 Aug 2025

Kate

Nice comfy beds to rest up before our long haul flight back to Australia.

Leisure Family

10/10

Exceptional

04 Aug 2025

Vincent

They made me a Ham Sandwich at 2:00 Am when I checked in and didn’t want to Charge for it , Vert Nice

8/10

Excellent

03 Aug 2025

Angelo

Stay at Crown Plaza

Good location. Only had breakfast which was good and the staff attentive and friendly

Partner

10/10

Exceptional

02 Aug 2025

Ellen

Good base for the night before a very early flight

Leisure Family

10/10

Exceptional

01 Aug 2025

Tony

Restaurant staff very friendly

Business

10/10

Exceptional

30 Jul 2025

Mohammad

Breakfast was great

10/10

Exceptional

26 Jul 2025

Shihomi

It was really good location and convenient highly recommend!

Partner

10/10

Exceptional

21 Jul 2025

Ann

Excellent location for Gatwick. Nearby shopping and entertainment. Good facilities. Hotel has nice decor and ambiance.

Leisure Partner

10/10

Exceptional

19 Jul 2025

Charles

Recommended

Stayed just one night. Friendly efficient welcome. Comfortable room and bed. Bathroom a bit small but v clean and newly appointed. Great breakfast. Easy checkout. Recommended and would stay again

Partner

4/10

Poor

14 Jul 2025

Stuart

Tired in some rooms and 6am wake up from housekeeping cleaning other rooms

Leisure Family

8/10

Excellent

11 Jul 2025

Christopher

Stayed here a good few times, so I know what’s available, it’s convenient to walk into town, Food and wine reasonably priced, but please look into the red wine selection by glass, I’d pay more as it’s all like liquid jam!

Business_and_leisure Self

10/10

Exceptional

07 Jul 2025

Charlotte

Great having EV charger but not located in a suitable space

2/10

Poor

20 Jun 2025

Marc

Awful

Business

8/10

Excellent

16 Jun 2025

Michael

You cannot change the air on in room, it was so hot we could not sleep properly

Leisure Partner

10/10

Exceptional

03 Jun 2025

hannah

Our stay ay Crown Plaza was very goʻd.We had an issue with the air conditioning on the first night ,where the room was too hot.We were given another room that was very acceptable.The staff were really pleasant and keen to ensure our stay at the hotel was a good experience.

Friends_and_family Family

10/10

Exceptional

01 Jun 2025

Tiffany

Close to airport, stayed only 1 night. Room was clean and spacious. A little noisy at certain points, i guess the kitchen or area where trash is thrown was right outside our bathroom window. The day we were checking out they asked us on several occasions what time we planned to check out. I can understand asking once but we were asked 3 times. One point the staff member mentioned that there was no smoking in the rooms. Well that is standard in all hotels, not sure why they mentioned it the day we were leaving, thats something you do the time of check in. My husband smokes and we stepped outside many times in front of them so was very odd, almost insulting for the staff to happen to mention that to us just minutes before check out. Besides those situations the hotel met our needs but staff needs to have better communication skills

Leisure Partner

10/10

Exceptional

29 May 2025

Charles

Friendliest & most helpful staff I’ve experienced

Very comfortable stay! Close to the airport, the staff couldn’t have been better and the breakfast in the morning is very good. Will stay here before any flights from Gatwick now!!

Partner

10/10

Exceptional

02 May 2025

krystha

Staffs are good

Leisure

8/10

Excellent

29 Apr 2025

kerry

The hotel was nice and convenient for the airport. The only reason I have for marking it down a star is that the air conditioning just didn’t work throughout the hotel. We asked for a fan in the room as it was so hot which was provided quickly. When I mentioned it again at check out I was advised they have to set the temperature throughout the entire hotel. Apparently the week before when it was cooler people were too cold so they turned the temperature setting up. Surely each room should be able to individually control the temperature? This is the UK and temperatures fluctuate. There’s a control panel on the wall yet it does nothing. Please sort it out, people don’t pay £150-£200 for a room to not be able to sleep.

10/10

Exceptional

30 Mar 2025

Susan

Fantastic

Great hotel, the restaurant good and staff were fantastic, can't fault our stay here

Friends_and_family Family

8/10

Excellent

24 Mar 2025

christopher

Stayed here since the Arora has closed to the Normal traveller, handy for Gatwick

Leisure Self

10/10

Exceptional

23 Mar 2025

Phumzile

Staff was friendly, hotel very clean and safe area. Staff very informative and offered information on things to do around. Walkable distance to restaurant and downstairs restaurant was great.

Self

10/10

Exceptional

08 Mar 2025

Robert

Amazing experience, i was pleasantly greeted on arrival and my room was upgraded to a suite for free! The room was lovely, very comfy and a nice large bed. Food and room service were excellent and all of the staff were very polite and helpful. Will definitely book there again when in next staying in the area

Business Self

10/10

Exceptional

17 Feb 2025

Jennifer

Perfect stay

Quick overnight between flights. Slight problem at check in as the computer went down but we were immediately given a free drinks voucher and led to the bar to wait, then once sorted, the key was brought to us. Room absolutely perfect - a king sized bed and 2 singles. Included breakfast was great, and given the price we paid for the room, it was a real bargain. Would 100% recommend. Shuttle bus to/from airport was handy, and cost £5 pp each way.

Friends_and_family Family

10/10

Exceptional

17 Feb 2025

Jennifer

Excellent family room

Really happy. Booked almost a year in advance and got a great price. Friendly staff - even offered my kids a much appreciated chocolate bar on arrival. . Quick check in, taken to the room as it was hard to find, and it was excellent. Booked a family room and it had a double bed (might have been king sized, not sure) a double pull out sofa and a separate camp bed, for 4 of us. Clean comfortable and had everything we needed. Really appreciated the little bottles of water in the room. I’ve stayed in loads of different chains with work and for pleasure and Crowne plaza is a cut above.

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Heather

I was greeted by Anna on Reception who noticed I had parked using my disabled badge and was trying to pay for car parking in reception (as the signage outside said I must do)/ She told me to stop downloading the app and paying online as the price of parking was included with my overnight stay. She helped me with my luggage and stored it for me. The hotel had upgraded me to a room but it was furhter away from the lift and she could see that I would be checking out at 3:30am and needed to walk as little as possible. She changed the room booking for one closer to the lift, provided me with a complimentary voucher for a drink and gave me a kit kat whilst I waited for the room to be made up. She stored my luggage and came to find me when the room was ready having put my luggage in it for me. As I had been travelling since 5:30am, this was very welcome.

Leisure Self

4/10

Poor

01 Feb 2025

Verified traveler

No proper management In issuing of bill.
Making mistakes and duplicates invoice charge.
This is inconvenient to do back and forth and cost time consuming.

Friends_and_family Family

2/10

Poor

25 Jan 2025

Karen

The room was so cold, the air con was flashing with ‘filter needs cleaning’ on screen, could not sleep because of the cold- even got up and had a bath to try and warm up but just couldn’t get warm. Reception said they would speak to manager but we have heard nothing

Leisure Partner

10/10

Exceptional

11 Jan 2025

Great hotel and service.

Lovely stay here and so reasonable.
We were in a very large room, nearly too big. It was in an unusual part of the hotel, but we didn't mind.
Would absolutely recommend this hotel.
The only drawback is the choice on draft in the bar, they just weren't to our taste

Partner

6/10

Pleasant

24 Dec 2024

Jason Chun Hin

Good location for flights but pretty much it…

Stayed for flight in Gatwick. Great location to park, stay and take a bus in to the airport.
Other than that everything is average to bad. Room looks newly renovated, but the ac heating isn’t good enough as the windows are not well insulated and room stays cold. The doors are small and old, which does not isolate sound at all. Consistent noise throughout the night and you can hear it quite well. Shower pressure is weak. Breakfast is fine but the seating and service is bad. Also, placed the do not disturb door sign, but the attendant still tried to come in and ask if we want housekeeping.

Partner

10/10

Exceptional

28 Nov 2024

Brett

Ideal night stay prior to our flight

10/10

Exceptional

26 Nov 2024

Angela

Great stay

Really excellent service and very clean rooms.

Friends_and_family Family

8/10

Excellent

24 Nov 2024

Stephen

Enjoyable stay

Hotel reception, bar and breakfast areas were good and the breakfast options were great. However the staff were not as attentive at Breakfast as expected in such a high standard hotel. The coffee machine was always being emptied of products and always running out of cups to use and it was difficult to access the additional items on the menu. The bar and restaurant food was very good and we enjoyed a lovely evening in the bar with family for drinks. The rooms were small but adequate, but could do with a little TLC regarding painting, renew the showers with a better performing shower. Cleaning staff of the room was excellent and ensured the room was cleaned regularly. The beds was very comfortable with great pillows and I enjoyed a good night sleep.

Partner

8/10

Excellent

11 Nov 2024

Jennifer

Crown Plaza Gatwick

Apart from the awkward size & exit of the lift to the accessible room everything else suited the purpose of the stay.

Partner

10/10

Exceptional

11 Nov 2024

Matthew

Great hotel

Great place to stay pre holiday flights

Partner

8/10

Excellent

03 Nov 2024

Richard

Clean but tired. Food was excellent but waiting staff removed my plate while my husband was still eating!! A small thing but…!

8/10

Excellent

02 Nov 2024

Ines

No hair dryer in the room

Self

10/10

Exceptional

26 Oct 2024

Robert

Good hotel

Really nice hotel. Excellent staff. We arrived early and they stored our luggage and we had a nice, reasonably priced, meal in the bar area.
We missed this on the site, but they do have a shuttle service from the airport for just 5 pound each (we ended up paying 29 pounds for a taxi)
Overall a great place to stay after a long flight.

Partner

10/10

Exceptional

25 Oct 2024

henry

Wry clean convenient and friendly staff.

Business Self

8/10

Excellent

20 Oct 2024

Keith

Lovely room, good service in the restaurant

Leisure

10/10

Exceptional

15 Oct 2024

Jose A

GGOD VALUE. CONVENIENT TO GATWICK...

One night stay just to catch early flight out of Gatwick. - Very convenient since it is the last stop on the airport shuttle bus (about 20 min ride). We could not have breakfast but the dinner menu was great..

Partner

10/10

Exceptional

13 Oct 2024

James

Great hotel, 1 little flaw

Great hotel and great location for the airport. Great service and all good but ….. one thing ….. no plug sockets at the head of the bed. I use a CPAP machine which meant we had to trail cables across the room.

Partner

10/10

Exceptional

11 Oct 2024

Moira

Good stay.

We were lucky enough to get upgraded to a club room. Very comfortable. Staff on checkin were very helpful.

Partner

10/10

Exceptional

08 Oct 2024

lynne

Great pre flight hotel

Partner

10/10

Exceptional

06 Oct 2024

Alison

10/10

Exceptional

04 Oct 2024

Denise

There was a shuttle to the airport at convenient times.

Leisure Self

10/10

Exceptional

03 Oct 2024

shailendra

Easy to find easy to stay and easy for travellers

Business_and_leisure Family

8/10

Excellent

02 Oct 2024

Fareed

Everything is fine, only thing is there is no full room service, you have to go fetch ice yourself from the lobby

10/10

Exceptional

30 Sep 2024

Andrew

Perfect Hotel for Gatwick Airport

Reception lady was very friendly and welcoming and was extremely helpful.our room was spacious and comfortable and spotless. The breakfast was a buffet which catered for all tastes a very nice start to our holiday. The shuttle bus was right outside to take us to the airport definitely use this hotel in future.

Friends_and_family Family

10/10

Exceptional

27 Sep 2024

Lisbia

Everything was amazing. The staff were great, kindly and helpful. I definitely recommend it.

Leisure Partner

10/10

Exceptional

19 Sep 2024

Ray

This is my go to hotel when flying from Gatwick, good facilities, friendly staff with good food at reasonable prices.
Long may it continue

6/10

Pleasant

17 Sep 2024

Cameron

4/10

Poor

16 Sep 2024

Verified traveler

Very tired and dated hotel in need of aome love and investment. Only stayed for one night due to an early flight but there are plenty of other options close to the hotel that are very nice. One thing to note is a 7 minute taxi ride from the hotel to the airport will cost £30. There are better and similar priced options closer

Business Self

10/10

Exceptional

16 Sep 2024

Karen

Fab Gatwick hotel.

Highly recommend this hotel if you need somewhere to stay near Gatwick. All of the staff were extremely kind and attentive. The room was very comfortable and clean and well soundproofed (unless people were talking in the hallway)
The staff at the front desk were particularly helpful and I’d particularly single out Humani for helping us get checked in early when our early morning flight was suddenly cancelled.

Partner

10/10

Exceptional

15 Sep 2024

Carlos

quiet, clean, excellent

Leisure Family

10/10

Exceptional

15 Sep 2024

Jennifer

Nice hotel, friendly staff, spacious and well equipped rooms. Close to downtown shopping/dining options and quick access to airport.

Leisure Family

10/10

Exceptional

11 Sep 2024

Keith

Convenient for the airport

Leisure Partner

10/10

Exceptional

03 Sep 2024

Pratheepan

Overall a nice place

8/10

Excellent

02 Sep 2024

Fiona

Overnight stop before outbound flight.

The hotel is advertised as ‘Gatwick airport’ but in fact, it’s about a 10-15 min drive to the airport. We did use the shuttle service on the morning we were flying out, but it was expensive from the station to the hotel itself. Room was comfortable.

Partner

10/10

Exceptional

02 Sep 2024

John

Great stay. Very happy with the continental breakfast and airport shuttle!

Partner

10/10

Exceptional

26 Aug 2024

Jana

Great service good hotel for a good price

Leisure Family

10/10

Exceptional

25 Aug 2024

Zukiswa

exellent and convinient

10/10

Exceptional

23 Aug 2024

Lyndon

Crown Plaza Crawley

The staff were very welcoming , the room was well equipped with fridge, tea coffee making facilities. The hotel is ideal for Gatwick airport.

Partner

10/10

Exceptional

22 Aug 2024

William

Great breakfast. Worth the money! Super nice staff

Leisure Self

6/10

Pleasant

22 Aug 2024

David

Not brilliant

Single quilt on a double bed not good

Friends_and_family Family

6/10

Pleasant

20 Aug 2024

Kimberly

Close to Gatwick. Good sized gym, nice check in, glad the room had air con and the ability to open windows for fresh air.

I think overnight parking should be free for hotel guests.

Leisure Partner

10/10

Exceptional

18 Aug 2024

Anne

Beautiful room. Excellent staff

Leisure Partner

8/10

Excellent

16 Aug 2024

Mark

Excellent staff good food but price is high and limited other options without driving

Family_with_children

10/10

Exceptional

16 Aug 2024

Andrew

Good stay.

Business Partner

6/10

Pleasant

12 Aug 2024

Nicola

Rooms great, reception not so

The room was impressive and well equipped and the beds were comfortable. Everything was very clean. My only disappointed
Is the lack of interest from the reception team. On each encounter the experience was not personal and instead seemed to be
A Chore. I was also disappointed
That I checked in as one adult with
Two young
Children, 2 large suitcases and 4
Bags and
Struggled to my room (allocated at the furthest point of the corridor from reception on floor 3) and was offered no help, or to store any of the bags for me to return later to get. Also on departure
The receptionist was disinterested sadly. The lady who waited on us at dinner was fantastic though and very friendly.

Friends_and_family Family

6/10

Pleasant

11 Aug 2024

Heather

Great place to stay although a coffee station in the foyer would be great

Friends_and_family Family