Name: Europa Gatwick
Address: Balcombe Road, Maidenbower, na, Crawley, RH10 7ZR, GB

6/10

Pleasant

03 Aug 2026

Cheryl

Dated, no USB ports, pay to swim, and pay to hire pool towels unless you use the hotel towels to swim.
Was ok for a night

10/10

Exceptional

03 Aug 2026

Paul

Great hotel in a great location.

2/10

Poor

02 Aug 2026

Megan

Staying there, was like going back in time, staff were unhelpful and almost rude, rooms totally dated, stinking hot, breakfast was uneventful, not hot, and NO coffee as both machines broken, will not stay there again

10/10

Exceptional

02 Aug 2026

Mario

Im wery happy,and i recomand

8/10

Excellent

02 Aug 2026

Natasha

The hotel is outdated but its such a relaxing great place to stay so welcoming and the children love it

10/10

Exceptional

02 Aug 2026

Tracey

Great location for Gatwick.
Hotel was clean and staff were helpful

10/10

Exceptional

31 Jul 2026

Abhishek

All good great location.

6/10

Pleasant

27 Jul 2026

Sarah

We arrived at hotel reception staff were polite bit not very informative. Didnt tell us where to go for breakfast and what times breakfast was. The property is very dated. It was clean but there had been a repair to the tiles in the bathroom. I think a two year old could of done a better job. We had an executive room which i still thought was basic. Room was very warm. Luckily we took our fan with us so would advise other visitors to do the same. Bed was comfy. We attended a wedding at this hotel. The bar staff were very slow and at times rude. My husband drinks jack daniels and ordered a jd and lemonade and he said the jd didnt taste like jd not sure if they had filled the bottle with a cheeper brand. Drinks were not badly priced to be fair. The bar staff ignored the very large queue of people waiting while they stood around chatting. Breakfast was ok once we had found where to go. The food seemed cheep. The bacon was good but the sausages were awful ( cheep) also the eggs had been out for a while and were solid.mushrooms were tinned not fresh. The fresh fruit bar was all tinned fruit nothing fresh. All in all the hotel was done cheeply from the repairs, furnishings and food. It could be an amazing hotel and wedding venue if money was spent on it. It needs a lot of work inside and out.

8/10

Excellent

27 Jul 2026

Anthony

comfortable stay

4/10

Poor

26 Jul 2026

Dene

Firstly, 2-3 star only. Leisure facilities are extra. No ironing board. Executive Double room was ok. Carpets a little grubby.No bath towels but other towels available. No shower gel in bathroom. Shower in bath…old fashioned- with plastic shower curtain. No elegance or opulence about. Breakfast was ok.shame about fruit available-as was tinned peaches, tinned pear and tinned orange segments. Bloody awful. No fresh fruit available. Spend extra money elsewhere for better value. Out of 10 around,5.

6/10

Pleasant

22 Jul 2026

Karen

Unfortunately the sink was cracked and we were given a small fan due to heat but was very clunky so had to turn off.
It’s convenient but hugely dated. Staff were lovely though.

Partner

2/10

Poor

16 Jul 2026

Mike

We chose this hotel because it was good value. Check-in was quick and, when we found our first room hadn't been cleaned properly, reception moved us immediately without any fuss.

Unfortunately, the first room contained rubbish, a towel on the floor, and an unclean bathroom with an unflushed, stained toilet.

The spa was disappointing. The hot tub was the highlight, but we were charged extra for towels and £5 for a locker, which wasn't made clear. The pool was very shallow, and the sauna and steam room were in separate male/female changing rooms, so couldn't be used together. The upstairs restaurant was closed and the downstairs bar food was mediocre.

The biggest issue came the following morning when my partner suffered a medical emergency and needed an ambulance. The room phone wouldn't connect to reception, so I had to call the hotel using the website number. Even the ambulance crew commented on how unhelpful reception had been.

After my partner left on a stretcher, I explained we'd return later for our belongings. Instead of any concern or flexibility, I was told I'd be charged another night's stay. There was no offer of a late checkout or any compassion. On returning my key, reception were dismissive and insisted I register my car again despite already giving my registration four times.

Over 12 hours later, not a single member of staff has checked on us. The complete lack of empathy turned what should have been an average stay into a truly disappointing experience.

8/10

Excellent

16 Jul 2026

Jenny

I stayed in the lodge which was excellent, the only fault was that of other guests slamming doors constantly through the night. Otherwise great clean tidy place to stop

Self

6/10

Pleasant

14 Jul 2026

Jaswant

Not sure why so many bad complaints about this was place it was alright and good value. Yes not the most luxurious but for a quick stay, and the pool was only £4 to go in....

Self

4/10

Poor

13 Jul 2026

Rebecca

From the outside the hotel looks lovely! You then enter the lobby which is grand and majestic, walk down the long Victorian corridors to get to your room thinking wow this place is stunning. And then you enter your room. Extremely outdated, the brass pipes on show have corrosion all down them and the bathroom was sub par clean. The sheets seemed clean enough to sleep on but didn’t want to take a shower as it was full of limescale. I appreciate there was a sign on the wall saying “caution floor slippery when wet” but there was no signs warning you of the scalding water that comes out the sink tap. You either had it scalding hot as hell or ice cold.. which in hindsight came in handy when I inevitably burned myself and another reason why I didn’t want to take a shower. For £70 a night it wasn’t worth the money and luckily I was only in the room for 6hrs tops (originally stayed as was attending a concert and would struggle to get home on the trains/tubes that late)! If I was going to be in the room for longer or have multiple days there I would have 1000% asked to change room, but for the sake of a few hours overnight I didn’t bother. Overall quite poor value for money and I wouldn’t stay here again.

Friends_and_family Friends

2/10

Poor

10 Jul 2026

Cliff Goldwin

This hotel is absolutely old and disgrace including

2/10

Poor

05 Jul 2026

Hannah

Very dated and strange.

8/10

Excellent

02 Jul 2026

Andrew

Nice hotel, convenient for Gatwick.

Partner

4/10

Poor

28 Jun 2026

Kerri

Toilet wouldn’t flush, feeses marks on bed sheets and hot tub was not working yet still was charged full price for spa area

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Cristiane

It could close later.

10/10

Exceptional

28 Jun 2026

Cristiane

The bar and restaurant closes after 9 PM and opens after 5 PM.

6/10

Pleasant

14 Jun 2026

Peter

I feel the breakfast is to expensive, I booked a room in the lodge. I know this is a budget room but the window doesn’t close and the room smelt of weed, the tv wasn’t plugged in or connected to the aerial. I know that sounds petty but I didn’t really expect to have to set a tv up when I got to my room. The internet wouldn’t connect so I was unable to carry out any online admin work. But on a good note - there was hot water and the shower pressure was good.

Self

8/10

Excellent

14 Jun 2026

Ryan

An older hotel, as most of the Britannia hotels are. Suitable for a night or two and good for Gatwick airport.

Family_with_children

8/10

Excellent

13 Jun 2026

Stephen

It is what it is..... a very cheap room very close to Gatwick it's not fancy or plush but perfectly acceptable if you want a cheap night before flying

Self

6/10

Pleasant

06 Jun 2026

Ankit Kumar

Ok for few night stay

10/10

Exceptional

06 Jun 2026

Furqan

Everything is perfect

4/10

Poor

26 May 2026

Ian

Hotel was ok, unfortunately not only was the jacuzzi out of order i had to pay to use the pool even though i was a hotel guest. Rooms was boiling and they block you from opening the windows fully and no air con in the rooms. Beds was very squeaky at night. All in all a bit of a disappointment for the price.

Friends_and_family Friends

6/10

Pleasant

25 May 2026

Chad

older building, bathroom set up akward

Family

10/10

Exceptional

25 May 2026

David

Enjoyable and perfect. Great breakfast in morning would Rey at time of writing 9.99

Partner

2/10

Poor

25 May 2026

Farahnaz

Worst experience we’ve ever had. There was no A/C in the room, not even a fan, which made the stay extremely uncomfortable. The staff was not helpful at all, and both breakfast and dinner were terrible.

There’s supposedly a bar with a food menu, but they only serve food when the restaurant is open for dinner, which was very inconvenient. The beds were awful, and overall the entire experience was just terrible.

The hotel advertises itself as pet friendly, but our dog was only allowed in the room or outside. We couldn’t even enjoy breakfast or dinner together as a family because one of us always had to stay behind with the dog.

We would never go back and definitely would not recommend this place to anyone.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Emma

Hotel desperate needs attention to detail, but bar area, reception and gardens are nice. The pool area was very poor on the eye, jacuzzi deconstructed for fixing or maintenance but it looks dreadful in the pool area when swimming! Pool area needs cleaning/tidying up. Split panels, broken panels, windows all hazy, just looks a bit in a state of disrepair. No notification that jacuzzi wasn’t working, pool temp ok, closes 1900hrs but you have to be out by 1845! Last pool entry 1800hrs and hotel guest cost is £4 per person inc children £1 to use towel too. Ate in bar food was very nice, simply selection but plenty of choice! To summarise value for money but needs maintaining somewhat in a few areas!

Partner

6/10

Pleasant

22 May 2026

Wing Sum

The hotel was okay overall. The rooms were clean and the staff were polite. The stay was comfortable, though a few services could be improved. Good for a short stay.

Self

10/10

Exceptional

19 May 2026

Megan

The room was basic but had everything we needed and was clean. Staff at the desk were friendly and helpful. There was loads of parking even though events were on

Friends_and_family Family

8/10

Excellent

06 May 2026

Peter

Needed a stopover to pick up from airport. Chose this place due to low cost but this did not mean low quality. The room was great, nice swimming pool for a quick dip. Had a drink in the bar and the buffet carvery was great and inexpensive. Took about 5 mins to drive to North Terminal carpark.
Will definitely use this hotel again if we need to be at Gatwick early.

Partner

10/10

Exceptional

29 Apr 2026

Tracy

Listen! It's not The Ritz, but then neither is the price. For what we paid I couldn't have been happier. It's clean, you have everything you need. The food was good. We didn't get to make use of the spa unfortunately. But that's just gives me an excuse to return!

Yes it needs a little update in places, but I feel it just added to the charming the place.

Friends_and_family Friends

8/10

Excellent

26 Apr 2026

Calum

Comfortable hotel, good facilities, fitness area was practical, looked like needs a little attention to spruce it up.

Partner

4/10

Poor

21 Apr 2026

Anthony David

Loud, Eastern European teenagers on a bus tour, very loud running in the halls and such till 2am. The staff did nothing.

The pool was 4£ extra, I don't like hidden or added fees. You have a pool I want to use the pool. It was a scam.

Family_with_children

8/10

Excellent

12 Apr 2026

joanne

The room was dated but clean. it was good value and a comfortable stay. No negatives except the age of the property - it’s dated and tired but it suited our needs fir a cheap & cheerful one night stay.

Friends_and_family Family

6/10

Pleasant

04 Apr 2026

Christina

Looking a little tired and scruffy but for £65 it did the job

Partner

10/10

Exceptional

03 Apr 2026

Johnny

Wonderful stay. Helpful staff and lovely rooms.

Family_with_children

4/10

Poor

03 Apr 2026

Adrian

Wouldn’t stay again charge of £25.00 to park van on site

2/10

Poor

28 Feb 2026

EWA

On arrival I waited for 20 minutes because the receptionist was chatting with other guest about their relatives. When I tried to catch her attention after 20 minutes she was unpleasant. The men which she was chatting to was much more polite than she.

Self

10/10

Exceptional

23 Feb 2026

Sandra

Room very clean and large, plenty of space. Check in smooth, large car park but they do provide a parking for when you go on holiday

Restaurant very good, excellent value for money food very nice

Partner

10/10

Exceptional

22 Feb 2026

Mike

Really good value you for money

Partner

6/10

Pleasant

16 Feb 2026

David

The staff were very nice and the service good, how ever I thought that the hotel decoy was dated and old fashioned too many dark colors. Wall paper coming away in the bed room on wall next to bed. Broken loos and cracked glass on lamp shad next to TV above desk. Bathroom was very nice clean and looked fairly new. Pillows on bed cheap and nasty how ever the bed was good. Breakfast was overal quite good but I would not rate it as oustanding.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2026

Allison Jane

The staff are warm and friendly and looked after us well.

Business

10/10

Exceptional

31 Dec 2025

Ty

Clean rooms, friendly staff and a very reasonable priced bar

10/10

Exceptional

22 Dec 2025

Rehana

Room was clean and comfy beds. Friendly staff.

Leisure Family_with_children

10/10

Exceptional

17 Dec 2025

James

Really present stay. Reception was very welcoming and room was clean, tidy and warm.

Business_and_leisure Self

6/10

Pleasant

16 Dec 2025

Sheila

Didnt have breakfast.Drinking glasses in the room were dirty. Tea bags fell to pieces. bath taps did not work.

Partner

8/10

Excellent

14 Dec 2025

Sonia

Good hotel for the price.

2/10

Poor

13 Dec 2025

Ray

The hotel did not recognise the booking and left our client anxious and confused while one of our managers had to pull e-mail confirmations at 1am while our client was left anxiously waiting to find out if they had a bed for the night, hundreds of miles from home.

The hotel was misleading and was not the luxury accomodation suggested in the advert but in fact a Britannia hotel.

The hotel’s “check in” link that was sent in advance did not work and the hotel did not respond when questioned about this.

All in all a very poor expierience.

Business

4/10

Poor

09 Dec 2025

ANDREW

Though advertised as having a gym, it is not clear that there is a charge. The hotel is extremely tired, food is mediocre at best. I will not be staying here again

Business

8/10

Excellent

21 Nov 2025

Deepak

Room met requirements. Upgraded and nice and warm

Business

8/10

Excellent

09 Nov 2025

Nikila

Hotel was tired but clean and great service and exactly what we needed at a great price.

6/10

Pleasant

03 Nov 2025

Tammaria

.

Partner

6/10

Pleasant

31 Oct 2025

Katherine

The staff were very welcoming and helpful at the hotel. The room wasn't so great. Room 2127 one of the sliding doors was flapping around and not connected properly, 2 lights in our room did not work, the TV did not connect to any channels, there was hot water in the sink but this didn't transfer to the shower. It was too cold to use as a shower. The pressure from the cold was v high which potentially affected the hot in the shower. The bed was the worst bit which we didn't realise was bad until we go back from our function and then it was too late to ask to change rooms. The whole double had a hard bar across the bed and the bottom of one side was lower than the top so your legs kind of hung down and the other side it was the opposite legs too high. Tea and coffee making facilities in the room but no teaspoon so had to use a pen to stir.
We visited the pool was OK last entry for children 5pm and out by 6pm. Bring your own towel for the pool or its £1 extra per person.
Breakfast was OK cooked breakfast, fruit, cereals and toast buffet style. The hotel also had a bar but we didn't use that. Car park v busy as people stay before going on holiday and leave their cars but we managed to park round the back.

Friends_and_family Family

2/10

Poor

25 Oct 2025

linda

Room very dated and broken tiles in bathroom
Bed very hard and small
Pillows flat and lifeless
Carpet threadbare and dirty

8/10

Excellent

16 Oct 2025

Moira

nice hacienda feel to the hotel, gardens and pool.

4/10

Poor

05 Oct 2025

Emma

In need of a revamp and better beds!

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Aneta

Nice hotel

Friends_and_family Family

8/10

Excellent

04 Oct 2025

Allan

Ok

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

sarah

Good place to stop

We were on a flying visit, literally one night and left the next morning. During our stay the staff were really helpful, informative and polite. The rooms were nice and clean but the bathrooms were very tired and dated but clean. The beds were clean and comfortable and kept us more than warm enough throughout the night. No complaints from us and we enjoyed our short stay here and breakfast was a good morning starter for us all too.

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Marie

Good

8/10

Excellent

28 Sep 2025

Aldas

Rooms must be walked around everyday, parking was another story.

Friends_and_family Family

2/10

Poor

22 Sep 2025

Andrew

Honest review of hotel

Family room was a disaster, wardrobe broken and off the rails, lamp shades broken
Chunks out of the walls, carpet soaking wet as bath must be leaking. Bad smell

Bar wasn’t open hours advertised on their website
Pool table broken and staff can’t give you change for it anyway as it’s all contactless

Car parking is horrendous

Hire car got damaged in car park because of poor spacing between cars

No phone signal inside hotel and WiFi poor

Only thing it has going for it is near the airport otherwise I would avoid

Business Family

8/10

Excellent

21 Sep 2025

Kevin

Great stay

Great place to stay for local area, have use of a swimming pool and great food and restaurant, gave us a free upgrade and no silly early check in charges like some other Hotels do, really nice staff, my only slight complaint was the extractor fan in the bathroom stayed on? It wasn’t too noisy but unnecessary.

Friends_and_family Family

2/10

Poor

19 Sep 2025

TL

The staff on reception

2/10

Poor

19 Sep 2025

Deanna

Terrible stay

We tried to find a car parking space which was near on impossible as car park was rammed. Checked in and found we were in the lodge well room so small no room to relax couldn’t dry hair as mirror was behind tv, , curtain didn’t fit properly, window couldn’t open. Was worst hotel room I’ve been in before. Asked at reception if I could change room, told no hotel full

Partner

4/10

Poor

17 Sep 2025

Nicola

Drab basic hotel room.

The most disorganised and chaotic car park lead to trying to find a space for 20 mins at 9pm on a Tuesday night. Then had to queue at hotel check in as only 1 assistant. Who apologised and was friendly.
The hotel and room are very beige, brown and drab and a piece of bright artwork somewhere would go amiss. I choose not to shower as the bath did not look too great to stand in. The bed was clean and comfortable, if you like 1 paper thin pillow.

Partner

10/10

Exceptional

13 Sep 2025

Eileen

A PLACE THAT HAS NEVER LET US DOWN

Check in were most helpful - the receptionist recognised discreetly that I had had problems and helped

Partner

10/10

Exceptional

02 Sep 2025

e

Always helpful staffs

Leisure Partner

10/10

Exceptional

02 Sep 2025

e

Very helpful.

Leisure

2/10

Poor

31 Aug 2025

Verified traveler

On checking in got spoken to rudely, was told that

Friends_and_family Family

2/10

Poor

25 Aug 2025

Vainius

Disappointing.

The only positive is a comfortable mattress. The rest — from terrible service to the room falling apart — were dire.

8/10

Excellent

24 Aug 2025

Tracy

Very difficult to park as people leave their car at the hotel whilst going abroad.

Leisure Family

10/10

Exceptional

15 Aug 2025

Abdallah

N/A

Leisure Family

4/10

Poor

08 Aug 2025

Natalie

Have to pay to swim as a guest of the hotel
Very hard to find a parking space and then get blocked in
Breakfast expensive for what it is

Leisure Family_with_children

10/10

Exceptional

06 Aug 2025

Sinead

Really nice stay

Leisure Partner

6/10

Pleasant

04 Aug 2025

Simon

Overpriced

The hotel seems to be modern and offering clean well-presented rooms. The truth is far from it. The room was old and tired and not particularly clean feeling. The pillows were uncomfortable. The bathroom was basic and it was a struggle to get the stand-in the bath shower working properly. No soap. Had to use the shower gel in the shower/bath instead to wash hands. Tea/coffee making facilities very basic. The car park was absolutely jam packed and it took us 20 minutes to find a place (and that was only because a member of staff had finished his shift). We heard drum and bass music playing loudly from somewhere as we tried to get some sleep. Overpriced for what it offers.

Friends_and_family Friends

8/10

Excellent

04 Aug 2025

Jonathan

Ok for a 1 night stop near the airport

Friends_and_family Friends

4/10

Poor

03 Aug 2025

Richard

Close to Gatwick Airport. Food was ok. Standard pub food.

Leisure Family

10/10

Exceptional

01 Aug 2025

Chris

It was great the swimming pool was great the staff where very good the reception staff where great and very helpful and the the food and drink qhere reasonable priced

Leisure Family

2/10

Poor

24 Jul 2025

parita

The external view seems nice, unfortunately the same cannot be said for the inside of the hotel. It appears run down with very old decor.

The family room was big in size but it stops there. Our particular room had:
No working TV
No hot shower
No hairdryer
Creaking bunk bed
Very springy bed

When we rang to explain this to the front desk we did not get through to anyone (approx. 23.00) so was left with it.

Overall you will get what you pay for :(

Leisure Family

2/10

Poor

24 Jul 2025

Marijus

No soap or shower gel, I asked at the reception, they provide me with two small soaps. I asked can you top up shower gel in the bathroom. They say don’t do that. So I went to petrol station to buy shower gel. Not very hygienic

8/10

Excellent

18 Jul 2025

Marianna

We booked our stay overnight due to an early flight from Gatwick . From check in to checking out, the comfort of the room, the clean room and bathroom, the very helpful reception staff who went out of their way to help with me an urgent document I needed printed - it was an all round lovely , easy and very welcome experience .

Leisure Family

8/10

Excellent

18 Jul 2025

Emma

Clean

For the price of the room it was clean and tidy. A bit outdated but that showed in the price

Friends_and_family Family

10/10

Exceptional

18 Jul 2025

Yvonne

Was a short stay but perfect location

Leisure Partner

8/10

Excellent

16 Jul 2025

Salima

Great for business and Leisure

Leisure

8/10

Excellent

15 Jul 2025

Robert

Good value for money

Leisure Family

6/10

Pleasant

13 Jul 2025

isabella

Good for a one night stay

Great check in. Really nice lady!
Rooms was okay, got what we paid for. Bathroom could have had a soap dispenser by the sink and maybe some more options for soap and shampoo taking the price into concentration. Parking wasn't fantastic. Not clear on what was a space and what wasn't. We did find somewhere but could probably be more organised.

Partner

8/10

Excellent

11 Jul 2025

Jordan

Good hotel

Hotel was lovely garden is beautiful especially during the night nice little balcony. only downfall for me was the beds were bit hard. Staff are all friendly too!

10/10

Exceptional

07 Jul 2025

Arunas

Great hotel

Leisure Partner

2/10

Poor

29 Jun 2025

david

terrible , avoid

cheap and cheerful ? xheap yes cheerful no
advertised on menu s etc food served till 10pm but tried to order at 9:35 and told kitchen closes at 9:30 , vending machines for snacks out of order so nothing to eat for us that evening . when complained to duty manager was told nothing she could do with an attitude of i dont really care

Friends_and_family Family

6/10

Pleasant

28 Jun 2025

Salima

Staff are very helpful

Leisure Pet

6/10

Pleasant

28 Jun 2025

Salima

Boring area