Name: Alexander House Hotel & Utopia Spa
Address: East Grinstead, West Sussex, Turners Hill, RH10 4QD, GB

8/10

Excellent

09 Jul 2026

Cassim

Nice spa

Partner

4/10

Poor

28 Jun 2026

Ellie

No air conditioning, thick duvets, broken fans, poor window ventilation.

Partner

2/10

Poor

17 Jun 2026

David

Not great

10/10

Exceptional

08 Jun 2026

Kirti

Super helpful staff, amazing room, great spa

Partner

6/10

Pleasant

05 Jun 2026

Denise

At a cost of £196 per night, without breakfast. There is a charge of £20 per person to use the pool and sauna - no treatments. Never been charged to use a hotel pool, as a paying guest.
Dinner - 6 of us, steak arrived without the ordered mash and peppercorn sauce ( no sauce at all) took 14 mins to get sauce and potato. Sauce was separated, with a layer of ? Oil on top, terrible. 2 of the party got food 15 mins before the rest of us. My food was ok, bu I ordered broccoli as a side, which was cold.
Breakfast luke warm. Bath would not empty, switch broken. Blinds won't open.
Pool and jacuzzi were very cool. outside sauna took 15 mins to heat up.
Ordered coffee in the lounge beside reception on, as it was served we were ushered out to the 'champagne ' bar at the other end of the Hotel, as they had to set up for a conference lunch in the lounge.
Would never stay here again, and some guests we talked to had paid £350 per night!!

Business

10/10

Exceptional

31 May 2026

AMANDA

We have been number of times and have never been disappointed it is a lovely experience to have .And recommend it .

Partner

10/10

Exceptional

22 May 2026

Kajal

Lovely hotel. Great food and beautiful spa

Partner

6/10

Pleasant

27 Apr 2026

Dana

Beautiful building but lack of attention to detail. Upon arrival in spa, went to make a cup of hot tea and there was no sugar or stir sticks or spoons. Wanted to enjoy the hot tub before massage and it was like a barely warm bath plus the jets were spraying up at your face so you couldn’t sit without getting water in the face. Two lockers didn’t work. The massage staff was friendly but it was definitely fluff and buff- not much pressure so that was a disappointment. The main restaurant was fully booked and only time we could eat at the casual bar was 9 pm- so we had no dinner. Spa suite was spacious and well designed but the lights didn’t work and the hairdryer back piece kept falling off. Not impressed.

Partner

10/10

Exceptional

20 Apr 2026

Stephen

The character of the builder was amazing. The setting the location was perfect..

Partner

10/10

Exceptional

11 Apr 2026

clare

Stunning hotel set in amazing grounds. Comfy bed with lovely bath and wonderful spa facilities. Bar was also lovely

Partner

10/10

Exceptional

29 Mar 2026

Jenna

Everything was perfect and relaxing though the breakfast in bed was cold.

Partner

8/10

Excellent

27 Feb 2026

Ali

Quite Nice

6/10

Pleasant

03 Jan 2026

Rose

Room lovely and clean and spacious even though was in the cosy attic room, pleasantly surprised as thought it would be much smaller. Food in Reflections restaurant for dinner was lovely cannot fault it and staff great, drinks in Champagne bar also very nice although not sure a service charge for drinks is quite justified but as could not fault staff did not mind paying it. Breakfast was lovely also cannot fault it, very good value for money and good quality food, great choice of food and drinks, good portion sizes. Spa was lovely and clean and changing rooms were clean and spacious, however found the temperature of the water in the jacuzzis, hydrotherapy pool and normal pool all to be much too cold especially in the jacuzzis and hydrotherapy pool where you expect the water to be warm. Did not use the spa facilities as much as normally would due to the temperature of the water so was quite disappointed. A lot of other customers were also complaining of the same issue during our stay. Only other fault was that our bill at check out had quite a few errors on it and extra charges, there were drinks on our bill which we did not have, however this was quickly resolved and staff were very polite and helpful in rectifying this for us. Overall great stay, if was not a 5 star hotel would not be so picky but expect very high quality and standards for a 5 star especially when you pay a high price to stay and also pay extra to use the spa.

Partner

8/10

Excellent

01 Jan 2026

Rocio

Lovely hotel with very nice surroundings however the spa was very expensive and not included in the room price which other competitors do

Partner

6/10

Pleasant

05 Dec 2025

Vivien

It was OK nothing very special and didn't blow me away, Spa very nice but the pool app didn't work and it all was app driven for other services to book etc.

Self

10/10

Exceptional

20 Nov 2025

Mike

Fantastic Spa and five star customer service from Hannah King. Thank you Hannah

Partner

8/10

Excellent

05 Oct 2025

Jodie

Good service from hotel staff and staff in the hotel bar.
Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.

Partner

10/10

Exceptional

25 Sep 2025

Sarah

Perfect

Leisure

10/10

Exceptional

18 Sep 2025

Kevin

Good

10/10

Exceptional

26 Aug 2025

Sharon

Most amazing place I have ever stayed. Staff was amazing. The grounds were beautiful. The supper was delightful.

Leisure Family

10/10

Exceptional

23 Aug 2025

liam

Lovely spa and hotel. Amazing service from all staff but in particular, Finley absolutely slayed.

Leisure Partner

10/10

Exceptional

22 Aug 2025

James

Spa mid week stay.

Excellent venue. Staff Excellent Facilities brilliant.

Partner

8/10

Excellent

22 Aug 2025

Andrew

All the staff were excellent and very helpful. Would highly recommend.

Leisure Partner

10/10

Exceptional

10 Aug 2025

DAVID

On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.

Leisure Partner

6/10

Pleasant

01 Aug 2025

Mark

Very average hotel and poor service.

Family

10/10

Exceptional

15 Jul 2025

Vikki

Beautiful

Stunning! The spa was amazing, just what we needed for a couple’s getaway

Partner

6/10

Pleasant

14 Jul 2025

Gordon

Room was very comfortable but air con totally inadequate. Water from taps and showers dangerously hot. Lounges comfortable.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Annika

Fantastic

8/10

Excellent

02 Jul 2025

Kaity

Incredible property and relaxing stay

I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.

Partner

4/10

Poor

02 Jul 2025

Nick

Disappointing Stay – Poor Value for Money

I paid £180 for one night at Alexander House, and with that price tag, my expectations were high.

Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos).

Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised.

Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either.

When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner.

Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.

Partner

10/10

Exceptional

19 Jun 2025

Natasha

The staff was great and made me feel very welcome and went above and beyond and even surprised me with a cake saying Happy Birthday for my birthday. Definitely would go there again

Leisure Self

10/10

Exceptional

02 Jun 2025

Matthew

Another enjoyable stay at AH

Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean.
We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna.
Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down.
After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere.
Breakfast in the morning was plentiful.
It was our 3rd trip, and we will definitely have a 4th.

Partner

8/10

Excellent

16 May 2025

Alistair

I thinking is need to improve Breakfast and some of menus on Restaurant also the mattress too

Leisure Family

2/10

Poor

03 May 2025

Sam

Room was boiling hot, and the toilet was running all night keeping us up

10/10

Exceptional

27 Apr 2025

Emily

Fantastic

We had a fantastic stay including a fantastic upgrade to a garden suite.
Reflections restaurant was lovely, shout out to Joely

Partner

8/10

Excellent

25 Apr 2025

Lee

Should fix sinks :faucets in room. Our

Business

8/10

Excellent

22 Apr 2025

Dawn

We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.

6/10

Pleasant

19 Apr 2025

Joanna

Quite disappointed really, although building & location lovely

Friends_and_family Family

6/10

Pleasant

13 Apr 2025

Xavier

It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.

Leisure Partner

10/10

Exceptional

04 Apr 2025

Elizabeth

Very nice hotel surrounded by nature. The staff was absolutely amazing. Greeted when you walk in cared for by concierge. Rooms were clean and property was well maintained. I would definitely recommend and as an extra treat for yourself by going and enjoying some of their great spa services!

Leisure Friends

8/10

Excellent

26 Mar 2025

Tracey

The staff were very friendly and helpful. Decor and environment was superb but a little tired in places. Rooms were very hot. Spa was too busy to use when wanted.

4/10

Poor

17 Mar 2025

Emma

Poor spa. Terrible, overpriced food.

The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up.

Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible..

The decor was dated and cheap looking.

Terrible value for money overall.

6/10

Pleasant

07 Mar 2025

Mireya and Sofia

Great food and service. Some areas of the property are tired for example the staircase carpet but we did enjoy our stay as the food and service was excellent.

10/10

Exceptional

23 Feb 2025

Verified traveler

Beautiful hotel with excellent service.

A beautiful building with welcoming log fires.
The hotel is very comfortable and every member of staff went out of their way to be helpful with my disabled husband. They were unfailingly cheerful and created a lovely atmosphere.

Partner

10/10

Exceptional

20 Feb 2025

Debbie

Birthday celebration

The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.

Partner

6/10

Pleasant

04 Jan 2025

Verified traveler

Disappointing

Our Garden Suite was fabulous but food main courses were cold, extremely slow service, for desserts and drinks at spa.
Relaxation room cold and disappointing 85min massage.

Partner

6/10

Pleasant

24 Dec 2024

Jamie

Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant.
The staff are all amazing though and will immediately fix any issues raised.
Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout.
Management were great and moved us to a junior suite for the trouble and were also in agreement with us.
As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues.
We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.

Leisure Partner

10/10

Exceptional

16 Dec 2024

Oswaldo

Location

Leisure Partner

10/10

Exceptional

15 Nov 2024

john

Beautiful property both inside and out with nice parking

Leisure Partner

10/10

Exceptional

18 Oct 2024

Mandeep Singh

Just had a wonderful stay at Alexander House.

The room was amazing, the Spa was excellent and the staff were really friendly.

I'll definitely return again.

Leisure Partner

10/10

Exceptional

13 Oct 2024

Carolan

Great stop over close to Gatwick.
Beautiful pools at the spa to help with jet lag
Great dining options

Leisure Partner

10/10

Exceptional

30 Sep 2024

Lisa

Fabulous

Stunning

Friends_and_family Family

10/10

Exceptional

20 Sep 2024

Christopher

This place was better than expected no need to leave the property! Wish we did 2 nights here

Partner

10/10

Exceptional

12 Sep 2024

Stephen

Lovely hotel in beautiful surroundings .

10/10

Exceptional

11 Sep 2024

James

Couldn't fault the place. Fantastic

6/10

Pleasant

02 Sep 2024

CAMELIA

Beautiful property. Pricey dining but t just ok food. Need reservations. Time rooms with late start breakfast. No under 18 allowed at any of the spa facilities which wasn’t clear on website and very much limited our experience

Leisure Family_with_children

10/10

Exceptional

24 Aug 2024

Simon

Beautiful hotel. Great service. Loved it!

Business_and_leisure

4/10

Poor

18 Aug 2024

M Mozammel

It was far below a 5-star experience

10/10

Exceptional

15 Aug 2024

angela

Highly recommend

Excellent stay. Comfortable room, quality toiletries, air con etc.
Spa visit a must.

Relaxed dress code. Staff excelent in all areas.

Lovely garden and terraced seating

Partner

8/10

Excellent

01 Aug 2024

Ms

Lovely property, lovely spa. Receptionist not very friendly or helpful. We were told the Spa was an extra £20.00 per person per day of use. This was not put on the booking Website. We paid £880.00 for 2 nights stay and thought the extra was excessive. Lovely but would not stay again.

Leisure Partner

10/10

Exceptional

31 Jul 2024

John

Lovely stay in the hotel. A great get away for a few days in a beautiful surrounding area.

Leisure Partner

10/10

Exceptional

30 Jul 2024

deborah

Excellent spa hotel. Food go9d not great

Leisure Family

10/10

Exceptional

17 Jul 2024

Russell

Lovely Stay at Alexander House

We loved our stay at the Alexander House!! The staff was extremely helpful and kind and it was a very comfortable stay. Thank you!

Partner

8/10

Excellent

03 Jul 2024

Verified traveler

It is a good place but it starting to get run down a bit, needs sprucing up to bring back the wow factor it had before

Partner

10/10

Exceptional

19 Jun 2024

Eamonn

Amazing grounds and hotel. The spa was fantastic

Leisure Partner

10/10

Exceptional

29 May 2024

Verified traveler

Stunning Hotel

Stunning stay start to finish. Spa was beautiful not too busy but enough people for atmosphere. Would highly reccomend this hotel who anyone who likes a touch of class.

Friends_and_family Friends

10/10

Exceptional

26 May 2024

jo

Lovely location grwat facilities staff are very helpful 😀

Leisure Family

10/10

Exceptional

23 May 2024

PAUL

Luxury

Leisure Partner

10/10

Exceptional

10 May 2024

Sam

May Night

What an absolutely wonderful hotel and Spa! We upgraded to Garden Room and this was stunning with balcony. Food was great and reception staff very welcoming and professional!

Business

6/10

Pleasant

28 Apr 2024

Lauren

Very nice property, but considering the price wouldn’t expect to pay to go in the spa. Also tried charging me for the room on my card even tho it had been paid for in advance. Nice place to go, but wouldn’t go again!

Leisure Family

6/10

Pleasant

07 Apr 2024

Darren

Manage your expectations

This is a pricy hotel. Staff were welcoming and affable and I certainly don't fault their service.

What I do fault are the 'basics'.

An expensive hotel that charges £20 per person per day to use the pool? Unreasonable and quite frankly a joke if you're there for 'the weekend'.

A gym that doesn't have a treadmill? We've had hotels without gyms but this is the most basic of basics

Unusable WiFi in the room? It's 2024!

Overall I feel we've paid a premium price for an underdeveloped product.

Partner

8/10

Excellent

19 Mar 2024

G

Good location; great wine options; friendly reception staff and nice rooms.

Leisure Self

10/10

Exceptional

05 Feb 2024

Gazelle

The staff were absolutely amazing, they were attentive and very friendly. They catered well for us (vegan). I love the attention to detail, our room had alternative milk (plant based), special birthday treat for my wife and we were upgraded to a luxury room (complimentary). I cannot fault anything, this was just perfect from start to finish.

Leisure Partner

6/10

Pleasant

04 Jan 2024

David

A little bit tired, spa treatments were average, not enough staff for the number of customers. There are definitely better spa options available in the area.

Leisure Partner

8/10

Excellent

20 Nov 2023

Ben

Good overall but some areas could be improved. Staff v friendly and helpful. Spa is great, clean and never feels overcrowded.

Leisure Partner

8/10

Excellent

30 Oct 2023

Samantha

Was okay, wouldn’t stay again.

Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel.

We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful.

Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.

Partner

10/10

Exceptional

12 Sep 2023

Jessica

We will be back soon!

Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs!
We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible.
The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building.
The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay!
Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too!
I would love to add how well they catered for my partners gluten allergy too! We will be back soon!

Partner

10/10

Exceptional

12 Sep 2023

Tracey

Stunning hotel with amazing service - first class

The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.

Business

10/10

Exceptional

09 Sep 2023

Verified traveler

Had an amazing trip. The treatments I had were fantastic.
Dinner and breakfast were lovely, a couple of niggles, the vegetarian breakfast could have been hotter. I sat at the same table for all meals, and the same traces of food down the side of the seat from when I first had dinner hadn’t been cleaned up, and a few splashes of something on the wall also.

Self

10/10

Exceptional

04 Sep 2023

Jack

Couldn’t fault anything about this place.

Partner

10/10

Exceptional

07 Aug 2023

john

Beautiful hotel in lovely grounds

Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.

Partner

4/10

Poor

03 Jul 2023

Verified traveler

Very overpriced hotel

Feel the hotel is very over priced. The setting is beautiful, but when you move through the communal areas the rooms / corridors are shabby and the decor outdated. A hotel charging these rates should have far higher standards. Breakfast was very disappointing, it took over 40 minutes for it to be delivered. When it came, I had a very sad looking vegetarian sausage, some overcooked spinach, 3 very small / sad looking bits of potato etc. etc. Really wasn't good enough. Also the breakfast room was dark, dingy with wood effect wall paper on the walls. Just not good enough for a hotel charging these rates

Partner

10/10

Exceptional

30 May 2023

Kevin

Great couples retreat.

What a wonderful place.. The only issue here was that we only booked one night and should have done two.. The spa is just fabulous and every member of staff is fantastic.. There is not much more to say except if you want a fab place to stay to chill and get out of the city. Just come here. Well worth it.

Partner

10/10

Exceptional

09 May 2023

Michelle Jacqueline

Excellent service from the team.

10/10

Exceptional

25 Apr 2023

andrew

Service 5*

It is mice to have good service
On arrival concierge at the car
Reception fesk fully personef
Any request quickly sorted

Partner

10/10

Exceptional

22 Apr 2023

Karen

This is my third visit to this property and I was still impressed with the ease of checking in , the friendleness & helpfulness of the Staff.
The room was impressive & well worth the price charged.The bath was divine.

Leisure Friends

4/10

Poor

17 Apr 2023

James

Not quite as it looks.

Not as nice as it looks, a bit poky and probably 40-50% overpriced. Charging for the spa feels like price-gouging.

Partner

10/10

Exceptional

17 Feb 2023

Nursen

Amazing spa, one of the best I’ve been to would highly recommend it.

Leisure Partner

6/10

Pleasant

05 Feb 2023

Carolyn

Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.

Leisure Self

6/10

Pleasant

27 Jan 2023

Richard

Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.

Leisure Partner

10/10

Exceptional

27 Dec 2022

Gregory

We thoroughly enjoyed our stay. The staff were friendly and both the food and the facilities excellent. I booked the Alexander because we had been before and I new it would be a great place to celebrate my Wife's birthday and it was. Thank you all for making her birthday wonderful.

Leisure Partner

8/10

Excellent

21 Nov 2022

Georgie

Lovely room, huge bathroom!
Disappointed about how noisy the room was, must have been above the kitchens - the hum of the extraction fan could be heard through earplugs. We also needed to request a heater as the room was cold - it arrived quickly and did just the trick.

Leisure Partner

8/10

Excellent

14 Nov 2022

Ricardo

It was in a nice location and the staff were helpful in terms of facilitating a dog friendly room. Only problem is I was booked for a 45mins body massage and only got about 37mins, even tho it’s not a big difference but for £125 I would expect the full time. Apart from that a lovely stay all in all.

Leisure Pet

8/10

Excellent

28 Oct 2022

Rupal

Beautiful country hotel with wonderful spa facilities including an outdoor jacuzzi and sauna. The rooms need to be checked before guests arrive, our room had a problem with drainage in the shower and the safe was not closing.

Leisure Partner

8/10

Excellent

27 Oct 2022

Verified traveler

Very good, could be outstanding…

Stunning location, plenty of parking and the main building is lovely. The grounds are very pretty (although we felt weren’t being maintained as they could have been to bring the feel of the outside space up to a level commensurate with a good 5 star hotel).

We were upgraded into a luxury room which was very nice and very welcome. The room was beautifully appointed and characterful with a lovely bathroom.

The food we had was very nice, service in the Reflections restaurant not as good as it could have been. We felt a bit rushed and perhaps expected a bit more of a personal service.

The Utopia spa was very pleasant. Busy on our first day with lots of spa day clients taking all but one of the pool beds but on our second day, it always much quieter and very enjoyable. The outdoor sauna and hot tub in particular were lovely, just a bit of garden maintenance would have made it truly stunning.

We will definitely return though.

Partner

6/10

Pleasant

09 Sep 2022

leia

Not what it used to be!

Previously stayed and great experience. But this time was not impressed and quite disappointed, room wasn’t very clean and carpet was all stained. Outside area needed a good clean and cushions to sit on. Hair on the bedding that was not mine. Good also wasn’t that great. I wouldn’t rate a 5 star hotel anymore and wouldn’t stay again sadly. Due to it being so unclean. (There was also food under the bed, I only know this as our one year old was trying to get it!!). But staff was very nice.

Friends_and_family Family

8/10

Excellent

20 Aug 2022

Esther

Hotel staff were very nice. Room was clean/nice but was lacking proper air conditioning. We had a portable unit that you add ice too which did not cool the room or provide ventilation so it was not great for sleeping.Opened the windows but there was no breeze. The hotel restaurant had very good food, drink service was on the slow side. Breakfast was great. I would stay again in the summer only if I could get a room with good a/c.

Leisure Partner

8/10

Excellent

28 Jul 2022

Chris

Nice room but no AirCon.

Business Self

10/10

Exceptional

04 Jul 2022

Adam

Really beautiful‘s day.

Interesting to note that the spa is not included anymore if you book via Expedia it’s additional £20 a person per night. We also walk to a local pub rather than eat in the hotel as we meeting in the hotel before we wanted to try something different. It was only a mile to walk up the road to a local pub. The spa an outside is a lovely addition to this hotel the rooms are clean small but very functional. This is a go to local spa hotel for us

Leisure Partner

10/10

Exceptional

28 Jun 2022

Jonathan

A Sussex gem

On arrival, the front of house manager came out to offer a greeting and a porter was immediately there to take the bags. The check in was flawless, the spa and grounds fabulous and AG's tasting menu truly scrumptious. Room service rapid, precise and polite. Throughout, the service was impeccable. My only negative? The in-room refrigerator door was positioned in a manner that made it hard to open! The stay here was dictated by a morning Gatwick departure, but this place merits being a destination. In an era where most hotels are wretched beyond belief, it is wonderful to stay somewhere that still aspires to delivering a great experience. Thank you Alexander House!

Partner