HB
Half Board
Usually includes breakfast and one additional meal.
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Holiday Inn Express London Gatwick Crawley
London · United Kingdom
The Squareabout Haslett Ave East, CrawleyView location
8.2/10Excellent1,000 Reviews
Cleanliness8.6/10 8.6
Service8.4/10 8.4
Comfort8.0/10 8.0
Condition8.2/10 8.2
Location8.0/10 8.0
Neighborhood8.0/10 8.0
Value10.0/10 10.0
Amenities7.8/10 7.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Holiday Inn Express London Gatwick Crawley
Convenient Hotel in Crawley Town Centre with Breakfast IncludedHoliday Inn Express® London Gatwick - Crawley hotel is less than a 15-minute drive from Gatwick Airport (LGW). The hotel is just off the M23 near Crawley town centre.
It’s a short stroll to Three Bridges station for trains to London, Brighton and the Sussex coast. Catch a show at The Hawth theatre, a quick walk away, or wander into Crawley to browse the shops or grab a bite to eat at the County Mall.
You can tee off at the nearby Tilgate Forest Golf Centre, or take the kids to spy otters and owls at Tilgate Nature Centre. Hever Castle, Anne Boleyn's childhood home, is a 30-minute drive, and Wakehurst Place country estate is even closer.
Business guests are within easy reach of Manor Royal Business District, for meetings with Virgin Atlantic, CGG, Thales or Boeing. You can also host up to 25 people in our Crawley hotels conference room.
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At our hotel near Gatwick Airport you can enjoy:- Free WiFi- All Day Dining menus- Express Start™ Breakfast included in the room rate- On-site parkingRooms include blackout curtains for a good night’s sleep. If you’re travelling with kids, you can choose a room with a sofa bed.
Start the day with a hearty breakfast of scrambled eggs, baked beans and sausages. For lunch or dinner, our all-day dining menu is available.
A stay at Holiday Inn Express London Gatwick - Crawley by IHG places you in the heart of Crawley, within a 5-minute drive of Hawth Theatre and Tilgate Park. This hotel is 3.5 mi (5.6 km) from Tulley's Farm and 7.3 mi (11.8 km) from Wakehurst Place.
Stay in one of 138 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, and housekeeping is provided daily.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Crawley? This hotel has 532 square feet (49 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Childcare
Business facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
18
-
Optional fees
- Self parking fee: GBP 9.00 per night (in/out privileges)
- Pet fee: GBP 15.00 per pet, per day
- Service animals are exempt from fees
- Late check-out fee: GBP 10.00
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
Hindi
Portuguese
English
Italian
Polish
French
Urdu
Turkish
Spanish
Nearby attractions
Hawth Theatre
0.6 km / 0.4 mi
County Mall Shopping Centre
1 km / 0.6 mi
Crawley Town Hall
1.3 km / 0.8 mi
St. John the Baptist Church
1.3 km / 0.8 mi
Crawley Museum
1.6 km / 1 mi
Manor Royal Business Park
1.8 km / 1.1 mi
Cineworld Crawley
1.9 km / 1.2 mi
Tilgate Park
2.2 km / 1.4 mi
Broadfield Stadium
2.7 km / 1.7 mi
K2 Crawley Leisure Center
3.3 km / 2 mi
High Weald
3.5 km / 2.2 mi
Acorns Health & Leisure
4.2 km / 2.6 mi
Ifield Golf Club
4.7 km / 2.9 mi
Tulley's Farm
5.6 km / 3.5 mi
Effingham Park Golf Course
7.5 km / 4.7 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 138
- Number of floors (main building): 2
- Number of floors (annexe): 2
- Twin rooms: 17
- Double rooms: 85
- Accessible rooms: 2
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Maestro
Show 41 more facilities & services
- Visa Electrón
- City centre
- Bus/Train station
- Airport
- Beach
- Golf course
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fiExtra charge
- Room serviceExtra charge
- Laundry service
- Launderette
- Multilingual staff
- 24-hour securityExtra charge
- Hotel safeExtra charge
- Lift access
- ShopExtra charge
- Newspapers
- Luggage roomExtra charge
- Dining area: 1
- Clothes dryer
- Towels and bed linen
- BarExtra charge
- Restaurant
- Smoking areaExtra charge
- Conference room
- Meeting room
- PrinterExtra charge
- Business centreExtra charge
- FaxExtra charge
- TV lounge
- Pub
- Breakfast
- Breakfast buffet
- Continental breakfast
- Non-smoking establishmentExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
AI
All Inclusive
Meals and selected drinks/services may be included.
RO
Room Only
Accommodation only. Meals are usually not included.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 12 m²TWN.ST
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
Facilities with extra charge
- Hairdryer
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express London Gatwick Crawley
TWIN STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Room amenities
- Bathroom
Facilities with extra charge
- Hairdryer
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin STANDARDDouble or Twin • STANDARD • 12 m²DBT.ST
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
Facilities with extra charge
- Hairdryer
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express London Gatwick Crawley
Double or Twin STANDARD
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Room type
- Double or Twin
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBT.ST
Room amenities
- Bathroom
Facilities with extra charge
- Hairdryer
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 12 m²DBL.ST
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
Facilities with extra charge
- Hairdryer
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express London Gatwick Crawley
DOUBLE STANDARD
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Room amenities
- Bathroom
Facilities with extra charge
- Hairdryer
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 12 m²DBL.ST-1
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Bathroom
Facilities with extra charge
- Hairdryer
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express London Gatwick Crawley
DOUBLE STANDARD
Room photos
11 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Room amenities
- Bathroom
Facilities with extra charge
- Hairdryer
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN AccessibleTWIN • Accessible • 1 Bedroom • 12 m²TWN.H6-2
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Hairdryer
- Bathroom
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express London Gatwick Crawley
TWIN Accessible
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 2
- Bed setup
- 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- TWIN
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: TWN.H6-2
Room amenities
- Hairdryer
- Bathroom
- Wheelchair-accessible
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 12 m²DBL.H6
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Bathroom
Facilities with extra charge
- Wi-fi
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHoliday Inn Express London Gatwick Crawley
DOUBLE Accessible
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 12 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Room amenities
- Wheelchair-accessible
- Bathroom
Facilities with extra charge
- Wi-fi
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Holiday Inn Express London Gatwick Crawley
100
reviews shown
Stacey
Really good
Really good place to stay, clean and friendly, some other guests where loud at early hours in the morning and slamming doors, the hotel close to theatre and harvester,
Chris
Located close to airport
Rodney
Holiday Inn Express, Crawley.
Just an overnight so my wife could fly out of Gatwick, but the hotel exceeded expectations. Very welcoming check in, a room that was more than adequate, nice drink in the evening before bed and a great breakfast set-up.
Denise
Excellent value!
Excellent value for money. Room was perfect and the breakfast was delicious, would definitely return.
Dids
The hotel and room were excellent for what my family needed for one night.
The breakfast was very good and I thought there was a lot to choose from, we left with full bellies. 🙂
The breakfast was very good and I thought there was a lot to choose from, we left with full bellies. 🙂
David
Staff are very helpful, rooms are nice and tidy, downstairs lobby area and breakfast area is very modern and comfortable, the breakfast is handy. Supermarket nearby if you need to grab anything and a close walk to the gatwick shopping areas as well as public transport/train station.
William
Very good customer service. Good location excellent food.
Michael
clean tidy and a great night sleep
Sue
A very pleasant stay, clean, quiet with very friendly staff
Rajiv
No eating places around.
Mr John
Friendly staff members
Always willing to answer any questions
Good local knowledge (shops etc )
Always willing to answer any questions
Good local knowledge (shops etc )
milly
the hotel was nice and clean and there were no issues there but on check in the room was under as my name and my card (im 17 turned 18 today, day we was meant to checkout) so the guy at the reception asks us both for id as im with my boyfriend who is 19 so he shows his but when i said i am 17 he told us we were unable to checkin as the room is under my name and i said cant we just change the name of the room or book another room under his name instead and they said no, i think 18 is the age to be to book a hotel room which is fair enough was just dissapointed that i didnt get to spend my birthday the way i wanted too.
C
Pet friendly hotel.
Happy to leave £100 security for our dog, but it was unexpected. Cant recall being advised of the charge when online booking. Will remember for next time. Great stay never the less.
Margaret
Nice pleasant hotel. Only problem was the key cards, sometimes did not work.
David
Very friendly staff , good service and room
Terry
Ii only like the veiw
Verified traveler
Staff very good, clean and tidy room
HOWEVER the pillows were very lumpy and uncomfortable. The air conditioning was also a bit iffy I also reported to reception that an electric plug on the wall was very very loose.
HOWEVER the pillows were very lumpy and uncomfortable. The air conditioning was also a bit iffy I also reported to reception that an electric plug on the wall was very very loose.
Abdul barry
Great stay great staff
Welcoming staff, we have a 5 month baby the staff let us have a room earlier witch help us out due to the baby crying etc etc
Thank you all the staff that help us
Thank you all the staff that help us
Jim
4th December 2021
We were disappointed that we waited in reception for 10 minutes before anyone appeared. The hroom was cold when we entered, and required some attention from your staff to get the heating to work.
Breakfast was good on the whole, but diluted orange juice did not go down too well.
Value for money OK
We arrived after dark, and went round your roundabout several times to find the entrance. The exit is just as difficult to find
Breakfast was good on the whole, but diluted orange juice did not go down too well.
Value for money OK
We arrived after dark, and went round your roundabout several times to find the entrance. The exit is just as difficult to find
Staceykay
The staff is super friendly, and the room was deep cleaned.
Anna
Would just like to say Thank You for making us welcome, excellent room, very clean and comfortable and great breakfast the following morning.
Mark
Quiet
Really good price and free parking, clean tidy and quiet.
David
Clean and well kept hotel next to a Harvester and plenty
Larking (£9) and free brekfast
Larking (£9) and free brekfast
Janice
good location foir gatwick. expensive paking £9 a night. basic breakfast . friendky staff. comfortable beds.
Debbie
Ok
Room was clean bed comfy. Shower not very hot or powerful.
Lyndsey
Unfortunately, the bed qas extremeley uncomfortable. Myself and my partner did not sleep well at all. I prefer firmer pillows, so asked for a pillow menu (which was said to be available according to my booking). The receptionist had never heard of it?!
Also our shower was dripping continously so we had to take it down to try get some sleep.
However, all staff were friendly and nice.
Also our shower was dripping continously so we had to take it down to try get some sleep.
However, all staff were friendly and nice.
Verified traveler
Overnight stay
I had contacted the hotel for transport information and was only given basic info theirs a public bus service. No other info was provided so I message the hotel again to get no reply. Upon arrival i went to the wrong area to catch this bus. I tried to ring the hotel a few times on two numbers and no luck. An hour later I finally arrived at the hotel pretty annoyed at this long slow process. Everything else was satisfactory.
Christopher
It was not clear at the point of reservation that I had to pay an additional fee per day to park. Also, my selected room type was not available and the room I was given felt overall quite dingy.
Gregory
Very clean and tidy. Very helpful staff
sharon
B/fast hot food could of been better
bedding in our room was ripped, and in the bathroom only little soap left in bottle including shower wash not good.
bedding in our room was ripped, and in the bathroom only little soap left in bottle including shower wash not good.
Edna
Friendly staff dirty room. Bathroom and toiletries were awful. Poor Internet too!
Julie
Good location
Good clean hotel . Friendly helpful staff. Very convenient
Sandy
Seen better days!!
A tired old Holiday Inn Express, past its better days. Check in was very slow
MR N D
Too many rooms, not enough space.
10 minute walk from Three Bridges or Crawley Station.
We were there at a weekend, and they were totally unable to cope with the numbers for breakfast. \"Happens every weekend\" they said, as they ran out of tables, cutlery, etc.
We were there at a weekend, and they were totally unable to cope with the numbers for breakfast. \"Happens every weekend\" they said, as they ran out of tables, cutlery, etc.
Nam
A reasonable hotel for the price. Plenty of parking space outside. Staff were very good to deal with and helpful if needed. Just a couple of things that spoiled our stay. Firstly we kept getting random women knocking on our door, when I answered they'd say sorry and walk off. I'm sure they were cleaners checking if we were in the room, but normally I'd expect them to have a list of who has checked already checked out. Not a major issue but still a bit strange. The second was that the hotel was so busy we had to queue for about 10-15 minutes to get seated for breakfast. The staff were very helpful though so it wasn't too bad in the end.
Jan Pieter
Wonderful warm welcome by the reception staff.
Sushil
It’s convenient place to stay near Crawley. Malls and shopping centers are just a walking distance.
Ian
Functionsl
David
Holiday Inn Express Crawley is clean, has quiet rooms, decent sized rooms, great shower and decent breakfast. Parking is good and there is a Harvester next door. 15-20 minute walk to the town centre.
Nicola
Good I would recommend
Good quiet family break.
Sherrie
Good family friendly hotel
Nice clean room, basic breakfast and have to pay £9 per night for parking
John
👍
Stay was lovely comfortable clean and staff where friendly only down fall break feast area is to small other than that lovely place to stay
John
Good location
Staff very helpful as always and very friendly
Lisa
Fantastic hotel
Staff were friendly and welcoming. Hotel reception, corridors, and dining area was clean and tidy. Hotel rooms (we had 2 boooked) were both clean, tidy, smelt lovely, and had adequate bedding and towels etc. We requested the 2 rooms to be close together and this was arranged for us without any problems. Had a lovely overnight stay and couldn't fault it at all.
Lisa
Wondeful hotel
Friendly, and very helpful staff. Rooms were spotless. Bedding was clean and beds were very comfortable. In fact the whole hotel was welcoming, clean and tidy. Nothing was too much trouble. Would definitely use this hotel again for an overnight stay or even longer.
MR N J
Excellent and enjoyable and comfortable stay.
Only surprise was the parking charge; I had not noticed this when booking. If it is there, it should be made clearer so as not to be a surprise. I have stayed before and know that the hotel has a large car park; pity they have to charge for residents to use it.
Only surprise was the parking charge; I had not noticed this when booking. If it is there, it should be made clearer so as not to be a surprise. I have stayed before and know that the hotel has a large car park; pity they have to charge for residents to use it.
Verified traveler
The stay was perfect, but breakfast was a a huge let down, could do with staying open til 10am, and more of a variety, ran out and had to wait, then time was running out.
But had a good nights sleep, very clean in the room, and seeing that it is a 24 hour hotel it was very quiet.
But had a good nights sleep, very clean in the room, and seeing that it is a 24 hour hotel it was very quiet.
Verified traveler
Great and comfy hotel
Good location, walking distance to town centre. tea and coffee provided in the room very comfortably bed and pillows, duvet. Checkin was very quick. Only downpoint is you have to pay for parking but breakfast is included in the price if you xan make it down before 0930.
Hyo Been
amazing amazing amazing
I don’t usually write my experience but since this was amazing stay I could not avoid “write us a review” email.
We stayed there one night unexpectedly, very last minute booking. We booked it one hour before we arrive. Even though it was abrupt booking rooms were ready with excellent condition. Every staffs take covid very seriously with highly detailed arrangement. I felt safe in there. Breakfast tastes amazing, served very diligently with such a care.
We stayed there one night unexpectedly, very last minute booking. We booked it one hour before we arrive. Even though it was abrupt booking rooms were ready with excellent condition. Every staffs take covid very seriously with highly detailed arrangement. I felt safe in there. Breakfast tastes amazing, served very diligently with such a care.
John
Friendly staff
Verified traveler
Fast hassle free check in.
Verified traveler
The bed was uncomfortable , air conditioning did not work and the restraunt was fully booked .
Deborah
Holiday visiting family on the south coast
Exceptionally clean, excellent service and an overall quality sray.
VENKATESAN
Good affordable hotel
It was really amazing to have chosen to stay with them. Very nice and friendly staff and nice environment. Room was a bit small for family anyway.
Verified traveler
Nice stay
Nice centrally located hotel. Reasonably priced. Did the job of having a base to visit beaches .
Nice breakfast. Very busy though.
Nice breakfast. Very busy though.
Sam
Comfort at a reasonable price, would recommend!
Friendly staff on reception, made us feel welcome and check-in/check-out was smooth and easy.
The room was well cleaned and the bed was very comfortable.
Lack of fridge meant our room beers didn't stay cold, but we paid for the standard room so knew what to expect.
Great public transport links (bus stop) within two minutes walk from reception, train station nerarby too.
Catered for our dietry requirements at breakfast, which for a free breakfast wasn't too bad. Can't fault it - especially for the price!
The room was well cleaned and the bed was very comfortable.
Lack of fridge meant our room beers didn't stay cold, but we paid for the standard room so knew what to expect.
Great public transport links (bus stop) within two minutes walk from reception, train station nerarby too.
Catered for our dietry requirements at breakfast, which for a free breakfast wasn't too bad. Can't fault it - especially for the price!
paul
needs some money spent on it !!
Bed to hard for me.
Big gap between window and frame that had been stuffed with loo roll to stop wind coming in but wasnt too succesful.
Turned on kettle to make a drink and power blew but this was quickly replaced.
Shower had an overflow pipe coming into it through wall which had water running out of it into shower and also had some insulation coming out of the pipe which wa lovely to have a shower with !
Big gap between window and frame that had been stuffed with loo roll to stop wind coming in but wasnt too succesful.
Turned on kettle to make a drink and power blew but this was quickly replaced.
Shower had an overflow pipe coming into it through wall which had water running out of it into shower and also had some insulation coming out of the pipe which wa lovely to have a shower with !
Joe
Fine
Staff friendly - little opportunity to use facilities owing to Covid but generally fine. Have to request housekeeping, was not informed of this until I called reception three days into my stay.
Edward
Excellent service & compliance.
Under the challenges of covid compliance the hotel and all staff provided an outstanding service on all levels.
The staff were particularly helpful and efficient.
The staff were particularly helpful and efficient.
john
Great service from all staff and vg breakfast under the circumstances. Room was tired but comfortable
Arie
An oasis of tranquillity and comfort
Welcoming, comfortable, very clean and good food! With special thanks to Lorena who made sure I got on a taxi in time to catch my flight after two exhausting night shifts!
Andrew
Property was clean and comfortable and the staff were all very pleasant, I was disappointed with the cooked breakfast though.
Marc
Getting it right
Well done to this hotel for applying sensible covid precautions while still delivering good service.
Verified traveler
Matter is with the general manager. Breakfast was the downside plus the additional parking cost.
David
Great location and friendly staff on hand to help all the time
Sue
Good welcome.Room was spotless.breakfast was plentiful and good.everything was very clean.felt a bit worried about staying in a hotel in these times.but neednt have worried as it was a fantatic stay.
Michael
Great Stay
Great stay. Was there for work. Staff very helpful. I was working nights shifts while there. Staff friendly and helpful. Prepared a breakfast bag for me in the morning for my return to the hotel as I missed breakfast.
William
Read this!!
Very friendly staff helpful. Room very small for a “family “ room but cheap. Wouldn’t recommend the harvester next to here though the staff are nice but the food is disgusting!! Cold food undercooked unbeatable.
Mrs S F
Great stay
We are keyworkers on a business visit. Professional, and clean, social distancing rules clear and adhered to comfortable stay
Verified traveler
This place was a glorified dump. Don’t stay here. The room was unkept, there was hair in the shower and some mold as well. I had been misled into thinking that this place was adjacent to the airport but it is about 5 miles away. It really felt like one of those places you rent by the hour (really nasty)
Verified traveler
I like it the breakfast and the service provided by the staff
Verified traveler
The property was adequate for what we needed, a location close to Gatwick that allowed vehicle parking. There was a decent restaurant adjacent to the property that was a nice surprise.
Niyaman
Great place I would definitely recommend and excellent facilties and, best of all, very friendly and helpful staff ready to offer advice for places to eat and visit. Couldn't fault it!
Victoria
Bathrooms full of meldew
Verified traveler
Clean. Convenient. Excellent staff.Great breakfast.
Verified traveler
good location
Convenient place to stay for a flight to Gatwick.
Parking also available at £9.
Parking also available at £9.
Verified traveler
Rooms are cold. Although you have the impression that you can control the temperature of the room, you can’t the rooms are cold
Verified traveler
Nice and clean friendly staff and close to the air port
Verified traveler
Not what I expected
Althought it is possible that other guests may have had a different experience if they were staying in a different flioor other than the ground floor, I must say that mine was not good. The soap dispenser in the bathroom was broken. The ground floor seemed to have been neglected. The carpet was very dirty at some areas. Some areas were used as storage of old staff.It just did not feel like being in a holiday inn express like I am used to.
Not sure what the upper levels look like.
I ordered chicken wings and onion rings to take to my room. The onion rings were soft and not tasty.
The guy at reception was nice. He asked if I wanted to change rooms but I was tied a had already unpacked. Besides I was not expecting to have the ground floor get better. I recomment that the ground floor be made better to the stadards of Holiday inn express.
The other good thing is that the bus stop is right next to the hotel. It costs €2.60 one way to the south terminal Bus # 20. Perfect if you only have hand luggage. The trip is 15 minutes.
Not sure if I am going back to this hotel.
Glen
The staff were superb. The hotel is a little dated; but more than adequate for a stay before flying out of Gatwick, which is only a few minutes drive. The free breakfast was great.
Verified traveler
Enjoyed my stay there. The staff at the check in counter was very pleasant and polite, i ended up extending my stay another night. The breakfast was good.
Verified traveler
Food was horrible and either burnt or uncooked, there were bed bugs and everything was covered in dust. My first night I had to be moved to an entire new room because there was a BLONDE HAIR in my bed.
Amy
Staff were friendly and helpful. Didn’t get there till 10.15pm so they stopped serving food which was disappointing, however helped with finding a local takeaway
Verified traveler
This hotel was cheap and did just what we needed. We were caught overnight in Gatwick with a cancellation
The bedrooms are decent and beds are comfortable. Harvester pub/restaurant on the grounds was decent
The bedrooms are decent and beds are comfortable. Harvester pub/restaurant on the grounds was decent
Sarah
Lovely night sleep
Amazing breakfast
Helpful staff
Amazing breakfast
Helpful staff
Verified traveler
The hotel is Quiet and neat. The hotel is very close to public transportation.
Verified traveler
Very helpful staff. Somewhat convenient to rail and bus lines but not really close to the airport, needed a 10 min taxi ride.
Nice to have breakfast choices.
Nice to have breakfast choices.
Verified traveler
Friendly staff, room was freezing and heating didn’t work
EJ
Quality Venue that is hard to fault
The room was spacious and modern with all the necessaries. Reception were excellent on arrival. The included breakfast was very good. Overall it was great and I would consider staying here again.
Verified traveler
i suggest holiday in express for any traveler from gatwick airport , nice and clean room with in 10 mn wal to county mall i was just happy about all that trip from airport with taxi can cost 22 pound , had an issue with mu reservation as i had baby and room allowance only 4 they finaly helped me out other than that i was very happy
Verified traveler
Room was very shabby, looks very uncared fr and run down
Verified traveler
nice shower area
breakfast area adequate for price paid
Beware £9 parking for over night
breakfast area adequate for price paid
Beware £9 parking for over night
Tolu
Lovely place and lovely staff
Verified traveler
The hotel was acceptable for a nights stay. The breakfast wasn’t as good as some of the reviews. My main issue is though is that I have just returned from a 2 week holiday to a £100 parking fine. We checked in, asked about parking and was told it was £8, paid it, no mention of logging our details in a tablet as we are now being told. There were 3 members of staff there when we checked in and we were chatting to them about our holiday, Christmas etc so why wouldn’t one of them say about putting our car details in. There was definitely NO mention of it! The only help Holiday Inn Crawley will give us for US to follow it up with the parking company. Poor customer service all round.
Verified traveler
If you are going there from gatwick airport, go to the south terminal, then to the bus stop on the ground level. Take the metro bus that says Crawley on the screen & get off at the 7th stop I believe which is (square about) it’s located across from the hotel entrance. Cost 2.50 GBP
The free internet was really high speed & the free breakfast was ok.
Mattress & pillows are comfortable. But only one kind of soap in the bathroom to wash & shower. No shampoo, no body wash.
I would stay there again comparing to the other hotels for money value & location is very convenient to go back to the airport. It takes about 17 min to get to the hotel & it take about 15 min to go back to the airport with the metro bus.
The free internet was really high speed & the free breakfast was ok.
Mattress & pillows are comfortable. But only one kind of soap in the bathroom to wash & shower. No shampoo, no body wash.
I would stay there again comparing to the other hotels for money value & location is very convenient to go back to the airport. It takes about 17 min to get to the hotel & it take about 15 min to go back to the airport with the metro bus.
Zina
Ok
Good
Verified traveler
friendly staff, clean room, although the chair in the room had dubious stains on it!
Thiago
Good space in the room and good breakfast, very good to short staying as it is close to Gatwick airport but far from main touristic points.
Verified traveler
Walls damaged ... only two small towels. No bars of soap,
RAJESH KUMAR
Our stay was just fantastic.
Location & surroundings
Holiday Inn Express London Gatwick Crawley
The Squareabout Haslett Ave East, Crawley, Crawley, United Kingdom
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Holiday Inn Express London Gatwick Crawley
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