Name: Manor House Hotel Guildford
Address: Newlands Corner, Guildford, GB

2/10

Poor

27 Jul 2026

vivien

We paid full price for a king room but on arrival room was just so small and dingy with just 12 inches clearance around the side of the bed, with a tiny little velux window in the roof. The bathroom was about 2m x 1m with a small shower which was filthy.
If you get allocated Room 55 at reception then ask to change as there is no way 2 adults can comfortably fit in that room. They said they were full so we couldn’t change.
Also when we arrived the room door was open which was really concerning.

I was so disappointed with this hotel as the pictures make it look so lovely. For the price paid it was an absolute rip off.

2/10

Poor

26 Jul 2026

Richard

The facilities were cool. Swimming pool, jacuzzi, steam room, sauna, gym even treatment services. Room was fine I paid extra for upgrade.
Staff were terrible, Treatment staff mustn't be connected to hotel. As a customer i asked them a question. The young lady seemed put out that I spoke to her. Abruptly said, try the reception. A restaurant staff member said to my wife you lok great, better than earlier. We were charged £50 each riff raff tax for room deposit. I left message it our anniversary and my wife's birthday. No mention from them. We've stayed in places over the year where they give a free drink, even had a bottle of wine. Nothing here. £10+ medium wine. We were on a budget the £100 they took meant we couldn't enjoy ourselves as if any accident in the room happened we'd lose that money. Won't recommend here at all.

8/10

Excellent

20 Jul 2026

Michelle

We chose the hotel for an overnight stay due to its close proximity to Silent Pool Gin distillery which was 5 mins away so location perfect. When engaging with staff mostly helpful. The one issue was there wasn’t a lot of staff. At 9 pm on returning to our room I expected fresh towels requested 2 hours earlier. Telephone calls to reception went unanswered. Visiting reception it took some time and 3 rings to finally get to see a member of staff. I then had to wait at reception to take towels back to the room rather than them being brought. The room amenities were adequate, tea and coffee provided but no biscuits. Bathroom toiletries were basic so would advise taking own. Indoor pool area showed some signs of wear and tear although were in working order. Towels provided were slightly larger than a hand towel and very thin. Both the outdoor pool area and sun lounge area had a number of broken sun loungers. We did book some spa treatments, facial and Swedish massage. Both therapists were excellent, however never saw any staff in the spa reception area nor were we given a health questionnaire to complete prior to treatments. As our treatments were at 11;00 the hotel did give complementary late check out, which was really helpful. Breakfast was limited but adequate and dinner Sunday evening the staff accommodated our request for an item not on the Sunday menu which was appreciated.
This could be such a lovely venue with more staff - those working there really are doing their best

6/10

Pleasant

14 Jul 2026

Robert

Please note not all rooms come with A/C
I think it was showing as listed but we didn’t have this in our room

Family

10/10

Exceptional

07 Jul 2026

Andrew

Lovely hotel with exceptionally well maintained gardens and facilities. Friendly and accommodating staff who went the extra mile to add that personal touch that made our stay so enjoyable.

Partner

2/10

Poor

04 Jul 2026

Donna

A terrible experience. Very tired hotel and spa facilities. Poor staff, rude and unhelpful. Complaints have taken a week so far to hear anything back. It appears there are a long list of people complaining.

Partner

10/10

Exceptional

03 Jul 2026

Andrew

I arrived and was met by a very polite young lady and evern tho I was early my room was ready and I was allowed to check in.
The gentleman in the bar (Scottish) was such a pleasure to talk to and so polite and informative about the local area.

It was nice to meet genuine people as I believe this amounts to more than the exceptional services offered at the hotel and spa.

I couldn’t recommend enough and when I return to the area I will rebook.

Self

10/10

Exceptional

30 Jun 2026

Lee

Very nice hotel and bed very comfortable had a good sleep

Business

10/10

Exceptional

26 Jun 2026

Christopher

The staff, food and room were all great. we had a wonderful overnight stay

Partner

10/10

Exceptional

25 Jun 2026

julie

Little gem of a place. I’ll stay again.

Self

8/10

Excellent

25 Jun 2026

Tony

Stay was good, food (breakfast) was good. Noisy early neighbours disturbed my night’s sleep.

Self

6/10

Pleasant

21 Jun 2026

Gareth

We got there after 8 and it took a while to find any staff to check us in.

Family

10/10

Exceptional

20 Jun 2026

Tony

Great hotel, didn’t have time to use the spa, but restaurant and bar were lovely. Thankyou.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Rosaria

What an amazing place! Absolutely beautiful place with magnificent gardens.
The staff were friendly and helpful, even though we checked in a bit early.
The room was a decent size and comfortable bed.
Tea, coffee and water provided.
The shower room was lovely and spotless with small soap and gels provided.

My only gripe was the 2 cleaners talking unnecessarily loudly eaning the room next door at 8.30am. I wanted a lie in but was rudely awoken by their noise.

Friends_and_family Friends

6/10

Pleasant

14 Jun 2026

John

Great location for what we wanted to (visit silent pool and Shere). Thought spa was tired looking, our room was ok and staff ok without being overly polite or helpful. Didn't realise breakfast wasn't included in price of room so had to fork out £15pp for this. Charged £20 for early check in too so overall value for money wasn't brilliant

Partner

6/10

Pleasant

05 Jun 2026

Elizabeth

Very tired in need of some tlc

Self

10/10

Exceptional

22 May 2026

Rajan

Nice hotel

8/10

Excellent

20 May 2026

David

A good stay that could have been better. Things are a little tired and could do with an upgrade. But good value for money.

Partner

8/10

Excellent

30 Apr 2026

john

The room was very comfy, and clean. But it is not well soundproofed, and there was a lot of noise in the corridor at 730…..
otherwise, a good place to stay and very good value

Partner

10/10

Exceptional

22 Apr 2026

Sam

Amazing

8/10

Excellent

18 Apr 2026

Robert

Our family room was spacious, airy, bright and clean. For more than 1 child a bigger room may of been needed. As a spa hotel the facilities were good, however I would not recommend for families with younger children, this hotel is clearly aimed at an adult experience. During our stay a civil ceremony took place, daytime was civilised and did not intrude too much on our stay, however at night loud music and raucious guests kept us awake until nearly midnight, I would advise checking if anything is going on at the hotel during your stay before booking. Overall good value spa and pool facilities, not a family friendly hotel, would recommend for a short stay adult only.

Friends_and_family Family

4/10

Poor

15 Apr 2026

Barry

First time staying at this hotel and will be the last severe lack of stuff I may as well put the sign that they have constantly on reception saying they will be back shortly on their payroll.
Time given for food service wound correct spa area is unmanned with no towels for use

At at 1 am, there were other people staying in the hotel that were very drunk arguing fighting music blasting loud alongside a TV which went on until after 2 am. Again tried to contact reception not possible to get someone to come and resolve the issue.

On check out the receptionist couldn’t have been any less interested and she obviously knows it’s not a good place to stay as she didn’t even ask whether to stay with them was okay

Self

10/10

Exceptional

10 Apr 2026

Toron

As a repeat guest, it’s was a good stay, value for money.

Partner

6/10

Pleasant

09 Apr 2026

Alistair

Spa was good

Partner

10/10

Exceptional

03 Apr 2026

james

Clean and classy room, i personally like the more classic country manor decor. Good facilities available and the food was nice. All in all i would definately stay again

Self

6/10

Pleasant

31 Mar 2026

Boyd

As I was on a business trip I needed to be out by 8am. Surprisingly, they don't start breakfast service until 8am on weekdays so not an option.
Room was fine, a single with enough space.

Self

10/10

Exceptional

25 Mar 2026

Keith

Welcoming staff, room of a high standard and spa facilities very good. Excellent value stay, this was my second visit and I will come again.

Self

10/10

Exceptional

11 Mar 2026

Nicholas

beautiful place and grounds

Business

6/10

Pleasant

10 Mar 2026

Louis

I travel and stay in various hotels in the area for work. Mainly Travelodge or premier inn to keep the costs down. For the rate they charged me, (which at booking was considered a lower price), I do not recommend this hotel based on my experience.

There was no WiFi for the first two days of my stay. Given the hotel was in a dead zone for signal it left me unable to do any work, or keep in contact with the wider world for that matter, while at the hotel. Reading other reviews this seems to be common.

Overall the hotel was of an ok standard. However the beds are the most unbelievably uncomfortable things I have ever laid on. A bed of nails would have been nicer. I might as well of used a concrete block for pillows. Since this is described as a spa hotel it seems bizarre that the bed was this bad.

Though I was working slightly unsociable hours while I stayed the house keeping staff have to be the loudest I have ever experienced. Would have been quieter on a building site.

My room also seemed to be very close to the pool pumps. There was low drone constantly 24hours a day in my room.

As the gym and pool facilities. I don’t think they have been deep cleaned ever. Though well equip the gym really needed a good scrub. The shower changing rooms were diabolical. Discarded shampoo bottles, towels etc everywhere.

Very frustrating stay. Would not recommend since there are plenty other hotels in the area.

Avoid

Self

10/10

Exceptional

10 Mar 2026

John

We had a fabulous overnight stay where our room was spotless overlooking views of the countryside. The gym had everything and the pool a great size for swimming and both a sauna and a steam room. We also enjoyed an excellent evening meal in a well decorated restaurant and a fabulous breakfast in the morning. The stay was alsi very reasonable in orice

Partner

10/10

Exceptional

09 Mar 2026

Charlene

Free on site parking, lovely food in the restaurant. Staff were very friendly.
Could do with some water in the sauna and steam room area.

Self

10/10

Exceptional

08 Mar 2026

helen

Parking was a little crowded and not clearly marked.
Pool changing area and poolside flooring need some refurbishment
.

Partner

4/10

Poor

05 Mar 2026

Adrian

The hotel is clean and attractive with good facilities.
Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund.
I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one.

4/10

Poor

03 Mar 2026

Rob

There was no WIFI for the 2 days and somebody was already in my room when I was given my keys! Walking into a lady getting dressed was awful for her.
The pool changing room was dirty and the general feel was poor. Nobody was prepared to respond to my email either. Poor. Avoid.

Business

2/10

Poor

26 Feb 2026

Rachel

Horrible box like rooms, non working TV, no working internet, no mobile reception. Checked out after 45 minutes and was promised a full refund!!!

Friends_and_family Friends

6/10

Pleasant

24 Feb 2026

James

Dated rooms, visible moisture stains all over the ceiling. Wifi non functional

10/10

Exceptional

23 Feb 2026

Scott

Such a great place to stay

10/10

Exceptional

22 Feb 2026

Matthew

Great room, amazing staff and restaurant including great cocktails and food

Partner

8/10

Excellent

16 Feb 2026

Jack

Room was pleasant and clean, the spa was really nice and not too busy (Sunday night in February though). Outdoor pool and grounds very pretty. Hotel overall a bit dated. Despite arriving 45 mins after check in started (15:45) ourselves and another couple were told our rooms weren’t ready, but then 1 minute later they suddenly were when I queried the time. Our TV also randomly came on in the early morning and woke us up. The toiletries weren’t great- would recommend bringing your own shower gel and shampoo.
Overall we got a great price (well under £100) and it was well worth it, but think it’s normally a lot more expensive and not sure it’s justified at a high price.

Partner

10/10

Exceptional

15 Feb 2026

rebekah

Stayed here a few times, easy parking, food is good, room is clean and great to use pool.

Business Self

8/10

Excellent

12 Feb 2026

Kam

Good
Nice staff
Great facilities

Leisure Self

10/10

Exceptional

07 Feb 2026

Liam

Clean room and excellent gym and pool facilities

2/10

Poor

01 Feb 2026

Steviejo

The hotel is filthy, the shower cubicles are tiny in the bedrooms, no hot water in the bath... we changed rooms only to find the room was again dirty and to be honest we'd had enough. We booked 2 massages, there was no one in the spa on arrival, We were collected late for our treatments, alot of stalling, we paid for 50 minutes but we was lucky if we got 30 minutes. The massage was awful. Left me in more pain than i started with. We ended up givibg up and leaving the gotel within 3 hours of checking in.

Partner

10/10

Exceptional

01 Feb 2026

Chevonne

Such a lovely restful stay, great, clean room.
Spa facilities are fabulous. Breakfast was outstanding quality. Definitely be going back

6/10

Pleasant

27 Jan 2026

Hazel

Room was cold, mattress and pillows were awful

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Ben

Loved it here. We've come here before and would highly recommend.

Partner

6/10

Pleasant

23 Jan 2026

Stuart

It’s ok

Business_and_leisure Family_with_children

2/10

Poor

19 Jan 2026

Stuart

I booked this hotel as it had a hot tub and pool. I arrived really looking forward to soaking away my aches and pains.
It closed as I arrived at 8pm. I checked the details here and no mention of early closing.
My room turned out to have no towels. I found out after already getting undressed for a shower. So after getting redressed I popped downstairs to be asked what was wrong by a staff member. I explained and was asked “did you check in today”. Today I said.
Off he goes and comes back asking one towel or two. At no point was any apology made. I felt that I had disyurbed his evening by asking!
My room then turned out to not have a thermostat on the shower, so I had a shower that varied between scalding and ice cold.
Finally I got to look out of my window at the pool and spa, having the perfect view of the facilities that I couldn’t use.
To really finish my evening off the pool pumps and heating were just outside my window. I was kept awake by the noise, which at times could be felt through the bed.
I had to turn the main lights out as one was flashing too. Great.

Poor bloke on reception seemed to be doing everything including running the bar! Needs more staff!

No sleep

No pool.

Business

8/10

Excellent

27 Dec 2025

Chau Tung

Next room was too noisy til 2am

6/10

Pleasant

21 Dec 2025

Cora

Room was smelly and a bit grubby. Same with communal areas, needed a bit of a clean. Would be nice to have a few more towels and to have the tea, coffee and milk replenished. Food was okay and good range of drinks. Pool and gym area was great. Never any staff there though so would recommend to bring own dressing gowns and towels. Could do with better lit up signage outside for night time arrivals.

Friends_and_family Friends

2/10

Poor

20 Dec 2025

Ayman

I’m really disappointed to be writing this, especially because I’ve stayed at this hotel before with my friends and had a great experience. That positive visit is exactly why I recommended it to my husband and why we decided to come back. Unfortunately, this stay was nothing like my previous one.
When we arrived, the air conditioning and the toilet radiator in our room were not working. We reported it to reception, and the staff member said he would “check the control” and asked us to give it time to heat up. We waited almost three hours with no improvement. A maintenance person was eventually sent, but he couldn’t fix it either.
We asked to change rooms, and both the manager and the receptionist assured us that the new room would be the same size with the same view. This was not true. The new room was noticeably smaller, including the bathroom, and the view was of bins and a car garage. They also told us the air conditioning and toilet radiator were working, but the toilet radiator did not work at all during the night or the next morning. The bathroom was freezing, and our belongings were damp.
On top of that, we couldn’t sleep because the couple in the room next to us were extremely loud from around 9:30 pm until 4:30 am. Between the cold room, the broken facilities, and the noise, it was impossible to rest.
The only positive part of our stay was the spa facilities, which are genuinely good and enjoyable, just as I remembered from my previous visit.

Business_and_leisure

10/10

Exceptional

16 Dec 2025

Yasmine

Yes everything was amazing. Breakfast buffet could be better though

Self

8/10

Excellent

12 Dec 2025

Leo

Curious place, some great stuff, friendly staff — really lovely room and great service. Vibe overall is a little strange but nice. It’s not quaint or classy but it’s very comfortable.

6/10

Pleasant

12 Dec 2025

Robert

Room was fine, disappointed that cups and towels not changed daily

Partner

10/10

Exceptional

11 Dec 2025

Barbara

Everything first class

Leisure Self

6/10

Pleasant

04 Dec 2025

Nick

Check in easy, room warm. Weirdly slightly sloping so head was downhil a bit. Hard pillows and a slightly old feel to the mattress. Overall a good experience tho as only for one night.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Lee

Everything was clean and tidy, the staff were very friendly and helpful and the Spa a great place to relax after a hard days work

Business

10/10

Exceptional

30 Nov 2025

Anthony

Great place and a lovely dining room

10/10

Exceptional

07 Nov 2025

Jean

It was prefect

Self

6/10

Pleasant

02 Nov 2025

Kim

It was ok. The staff were nice. However, the rooms are loud, the spa treatments were 5-10 mins late for both me and my partner and the time was not added onto the end. And on the first night, we had no hot water.

Leisure

6/10

Pleasant

30 Oct 2025

Michael

in need of new carpets, bed wasn't comfy I'm not tall & my feet hit the bottom board. didn't use the spa as the the rooms were not up to much decided not to go in.

Business

10/10

Exceptional

28 Oct 2025

Keith

Really great stay. The public areas of the hotel are very welcoming and the grounds surrounding it fabulous. Room very well appointed and spotlessly clean. I used all the spa facilities which were a real bonus. The staff were really courteous and helpful. All in all, thoroughly recommended.

Self

8/10

Excellent

20 Oct 2025

Eleanor

Comfortable stay

Lovely, quirky, comfortable stay. Didn't get to use the spa but it looked great. Only slight issue was soundproofing, I could hear people running on treadmills in my room. Still, I slept like a baby on the very comfortable bed. The food is excellent too. It is in the middle of nowhere, 25 minutes walk from the nearest bus stop, with no footpaths, so I spent a lot on cabs getting to and from.

4/10

Poor

19 Oct 2025

Jennifer

The good news is that the gym and pool were both great - the photos on the website don’t do them justice - and the chap on the bar was friendly and welcoming. Unfortunately, the same can’t be said for the room itself.

The shower was pretty grim, with hairs and a thick build-up of grime that made it hard to feel clean. There was missing grout around the tiles, and the shower fitting was loose and wobbled alarmingly every time we adjusted it. The water temperature was also all over the place - one minute hot, the next freezing - which made showering a bit of a gamble.

The bed throw was another low point, with large visible stains and what looked like blood splatters. When we flagged it to reception, we didn’t get an apology or a replacement, just a comment about how hard they are to wash and that finding a replacement throw would be difficult. Not exactly reassuring.

On top of that, the walls were paper-thin. We could hear full conversations from the room next door, as well as their blinds opening and closing, plugs pulled in and out, and general movements, so getting a restful night’s sleep wasn’t easy.

It’s a real shame, because with such a pretty location and great facilities, this place could be fantastic, but the hygiene and lack of basic care really let it down.

Leisure Partner

8/10

Excellent

09 Oct 2025

Robert

Good stay

Arrived in a storm so heavy entrance doors proved a challenge in the wind whilst carrying luggage. Once in it was all fine! Spa and pool were excellent.

Partner

6/10

Pleasant

02 Oct 2025

Deraun-Duval

One of the windows in the bedroom didn't close properly which made temperature control questionable. The shower head didn't function properly, but the water temperature was fantastic. The restaurant is very pleasant with comfortable seating and plants within. The food was prepared well although nothing to write reviews about. The rooms are really quite nice, full of character. The on site gym is really well equipped and the indoor pool is good size. Getting to the sauna and steam room are a little tricky but both are available and not far from the gym

Self

10/10

Exceptional

01 Oct 2025

Chanel

Very very nice. The gardens were spectacular

Partner

8/10

Excellent

23 Sep 2025

peter

Good value , nice gym and pool

10/10

Exceptional

22 Sep 2025

mbuso

it was soo good and its a very good place to relax and enjoy

Partner

8/10

Excellent

18 Sep 2025

Mike

Gym and pool facilities are excellent.
The food is good value.
Some of the rooms are a little tired.
Overall a very nice hotel.

Business

10/10

Exceptional

14 Sep 2025

Anton

Great check-in, easy and polite. Logged me into the wifi straight away.
My executive room no. 18 was furnished very well and decorated with style from the owner with a middle eastern tasteful but lavish style which continued throughout the rest of the hotel
Amazing view from the rooms massive feature windows.
The bathroom was large and ,i was very happy with that space. Althoigh it would have benefited with inderfoor heating or the towel rail being able to switch on. I like a warm bathroom!
The bed was comfortable inc the pillows!
Massive TV and chairs that were ideal .

Business

8/10

Excellent

11 Sep 2025

Michael

Garden setting.

Beautiful gardens. Lovely view. Friendly staff. Easy parking. Good breakfast and dinner.

Self

10/10

Exceptional

10 Sep 2025

Tom

Beautiful gardens

Leisure Friends

8/10

Excellent

31 Aug 2025

Tony

Lovely property situation. Unfortunately for two of our three night stay there were very loud wedding parties going on until midnight.

Leisure Partner

2/10

Poor

30 Aug 2025

Nicola

Terrible. We went home rather than stay.

Awful hotel. Never done this before but we packed up and went home rather than stay. Room had broken furniture, bed and chair.
A wedding was right outside our bedroom window. Loud, couldn’t have blinds open as right in the middle of the wedding, this was awkward for us as well as the wedding guests! We couldn’t sit on the patio and a chef was flipping burgers at our window.
They couldn’t offer another room but said they would refund us, have chased this but they have not been in contact.

Partner

8/10

Excellent

29 Aug 2025

Marcia

The only reason I gave 4 stars is because I was given a room with a skylight, there was no view, & the shower would be better off with a folding partition, as you were a bit restricted entering and leaving the shower.
All that aside, I had a wonderful stay.

Leisure Self

10/10

Exceptional

24 Aug 2025

Karen

Beautiful venue, attentive and helpful staff

Friends_and_family Friends

4/10

Poor

21 Aug 2025

Yolanda

On my second time staying at this property and I was extremely disappointed. On one of the warmest days on record, I learned the front desk monitors the air conditioning for the room. The quality of the iron left rust stains and a black substance on one of blouses. I had requested just bar service instead of full housekeeping and nothing had been brought to the room even after calling downstairs three times for just some bottled water. One of the front desk young men bargged into my room one afternoon without announcing and explained that he had the wrong room.. he was attending and emergency from a different room. This was incredibly unnerving for me as I was traveling by myself and some strange man came barging through the door!. Needless to say after talking to the manager on each item, all he could say was \"we are sorry\". Also your room may be in one of three floors with no lift, so beware

Leisure Self

6/10

Pleasant

20 Aug 2025

Jan

Nice gardens, very nice outdoor spa . Restaurant ambience good . The coffee machine had broken down as had the filter machine so only awful instant coffee with plastic pots of sterilised milk available . Had apparently been an issue for several days !!!

Leisure Self

10/10

Exceptional

19 Aug 2025

Ayat

I liked the area and the hotel facilities

Business_and_leisure Family_with_children

10/10

Exceptional

14 Aug 2025

Mike

The gym and spa are excellent.
The food is very good and great value.

10/10

Exceptional

13 Aug 2025

Peter

Facilities excellent. Breakfast disappointing

Very comfortable rooms. High quality furniture and decoration. Quality not match by breakfast. Choice limited which puts people off. Shame that hotel doesn’t offer breakfast as part of the room rate. You have to purchase separately once you are there.

Partner

8/10

Excellent

12 Aug 2025

David

Friendly staff, great surroundings,
Only downside was the breakfast, not really worth the money

Business

10/10

Exceptional

12 Aug 2025

Rev

Nice and peaceful, great grounds, friendly staff. Only drawback is because of location WiFi can be patchy.

10/10

Exceptional

11 Aug 2025

Jonathan

Exceptional hotel

Beautiful hotel. Friendly helpful staff. Gorgeous well-kept gardens. Delicious food.

8/10

Excellent

09 Aug 2025

Mark

Sadly my room let down the venue, the excellent receptionist and the overall presentation of the Hotel and grounds. Why, well the extractor didn’t work in the bathroom, the overhead shower underperformed making that task protracted and the pop up plug wouldn’t close making washing and shaving challenging and very wasteful of water.

Leisure Self

8/10

Excellent

08 Aug 2025

Jennifer

We went for a wedding the room was lovely and the hotel was beautiful . The food was ok maybe not wow . Love the 11oclock check out we could of even done longer . Didn't use the spa so can't comment on that . Parking easy and easy to get to will be back

10/10

Exceptional

05 Aug 2025

Marina

Happy returning customer

Perfect…
Enjoyed an amazing spacious room
Brilliant staff that were extremely accommodating
Now my second visit in less than 3 weeks
Just wished I lived closer as I would definitely join with a membership to use the facilities
Spa ….gym and extra special feature an outside jacuzzi
Menu choices in the restaurant were great too as was the food
My only criticism is the special offer of 2 choices for a set price £25 was misleading as certain food choices which was the majority of the menu included a surcharge which I felt to be unreasonable with exception to maybe the steak dish to include a surcharge!
Two courses would of not been charged at £25 as advertised
That said I thoroughly enjoyed the dinner
Would happily return
Highly recommend

Friends_and_family Family

6/10

Pleasant

04 Aug 2025

Megon

The room is small and the bed is small.

8/10

Excellent

29 Jul 2025

Dave

very pleasant stay

we had excellant value for money staying there on a Monday, very quiet and lovely gardens. There are some areas that need attention before they become tatty, for example the jacuzzi step handle is very loose, the windows in the pool all need cleaning, you can hardly see out of them and the stair banisters need painting.

Partner

8/10

Excellent

27 Jul 2025

mr steven

Overall we were happy with our stay, only downside was the hot water seemed to take forever to come through taps and then seemed to disappear

Leisure Partner

8/10

Excellent

24 Jul 2025

Marina

Overnight break away

Had an enjoyable stay
Facilities are great as very relaxed not too busy
The only upset was the safe did not work in our room and the towels in the rooms are of very poor quality

Partner

4/10

Poor

24 Jul 2025

Jo

Definitely room for many improvements. Would definitely not stay again! Be aware no lift. Gardens were nice.

6/10

Pleasant

23 Jul 2025

Christina

Cleanliness was not high on the list here. The bannister up to the bedrooms was dirty and sticky and the carpet looked like it had not seen a hoover for quite some time. However the room itself was clean and comfortable. Breakfast was not great and certainly not worth the extra price. Staff were friendly and helpful,

Leisure Partner

8/10

Excellent

21 Jul 2025

Katrina

A charming hotel 3 minutes from Newlands Corner

The room was lovely for 2 adults & a child.
My son really enjoyed the lovely trundle bed in Room 1 and the double bed was comfy and good size. Spacious room. Spacious bathroom. All good.
Dinner.. We did the 2 course menu for £25. The waiter seemed to be running the restaurant on his own for most of the early evening. Seemed slightly chaotic. One of those guys that is very exuberant on the face of it but can rapidly change to stressed and grumpy… sadly I hadn’t really looked into the outdoor hot tub area so we didn’t bring swimming costumes and didn’t use it but it looks lovely.

Friends_and_family Family

6/10

Pleasant

14 Jul 2025

Ian

Property was lovely,
Nice settings etc , however the Restaurant let’s it down badly . Very limited evening meal options, & breakfast was possibly the worst I’ve had at any hotel. Understaffed & over priced.

Leisure Partner

6/10

Pleasant

11 Jul 2025

Verified traveler

Must try harder

The hotel was very tired it needs some TLC. Information book in room was torn and damaged reported they had no replacement. The drink and menu information in the room were all out of date price wise . The menu in restaurant showed a discretionary payment of 4.5% when the bill came it was 7.5% it was taken automatically, the meaning of discretionary did not apply you just took it. Breakfast white sliced bread no choice, cheap fatty streaky bacon would expect more for the £15. The tea tray in the room was short of things. Regarding eco friendly somebody was running water all day on the 9th July when the country is in the middle of a very hot summer when water is precious?

10/10

Exceptional

09 Jul 2025

dawn

great spa

such a lovely hotel, the spa was great

Business

10/10

Exceptional

07 Jul 2025

Hannah

If you want good customer service come here!