Brooklands Hotel

United Kingdom , Surrey
WEYBRIDGE, Brooklands Drive
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100 reviews shown

6/10

Pleasant

08 Mar 2026

Leon

Pre-booked dinner for 2000. On arrival at hotel at 1830 nothing known. Only available table was 1845 so went straight to dinner. All evening there were empty tables near me so I could easily have had a later booking. When I went up to my room reported this to reception. Was promised a response. Nothing heard. Frequently stay at this hotel.

2/10

Poor

06 Mar 2026

Louisa

Hotel dated, toilet paper thin and cheap bathroom not clean, this hotel has gone down hill not worth the money staff in restaurant so slow on service

10/10

Exceptional

05 Mar 2026

Nicola

Nice hotel

Business

10/10

Exceptional

01 Mar 2026

Zara

The spa was lovely and the room was amazing!!

8/10

Excellent

20 Feb 2026

deirdre

Staff was great - found my sons coat left behind!

10/10

Exceptional

18 Feb 2026

Viv

Spotless hotel. Great staff

8/10

Excellent

08 Feb 2026

Emma

Outside of the hotel is looking a bit tired but this is not the case inside. Hotel room was great, very clean and spacious, had everything you needed. Only negative was the overpriced food and drinks.

Friends_and_family Friends

6/10

Pleasant

25 Jan 2026

Kevin

Room was nice but told if we had booked directly we would have had an upgrade in a sarcastic manor. Spa overpriced and overbooked. Queues for the single hot tub which we gave up on, no robes provided in room - you have to go down to get them. Car parking is an additional £20 if not booked with them directly. Restaurant lovely. Sorry to say I wouldn’t recommend at the current price point.

Leisure Partner

8/10

Excellent

11 Jan 2026

Justin

Very generous room size and comfortable. However room was far too hot regardless of air con setting on first night. Slightly generic chain hotel feel to common areas. Reasonable value for money.

Leisure Partner

10/10

Exceptional

09 Jan 2026

Gift

Loved our stay here, clean, friendly, spa experience.

10/10

Exceptional

05 Jan 2026

Joy

I enjoyed a relaxing stay at Brooklands Hotel for 2 nights. The room was big and clean. The bed was super comfortable and dreamy. I also enjoyed the spa and the deep tissue massage by Esther.
I was impressed with Olga's customer service at reception. She was warm, caring, patient, and professional. I will return to Brooklands Hotel, by God's grace.

Leisure Self

10/10

Exceptional

03 Jan 2026

Sally

Great stay, fab family room with a bed each for the children. Perfect for a trip to Mercedes-Benz world

10/10

Exceptional

29 Dec 2025

simina

Yes,indeed

Partner

8/10

Excellent

29 Dec 2025

Joanna

The room was comfortable and quiet, breakfast was included in the price. I enjoyed using the gym and spa.

Business

8/10

Excellent

26 Dec 2025

Theresa

The room was clean and spacious.
However, breakfast was a little stressful for me.
I am Gluten free as I have coeliac disease. There was no information to hand to advise on the ingredients of the food. Asking staff was a problem as they were very busy with other things. There a gluten free are for bread to toast and that was good, as long as people did adhere to it !
Comfortable stay otherwise.

Leisure Self

8/10

Excellent

25 Dec 2025

Olusoji

Staff were courteous and gave brilliant service. Amenities was great too.

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

Janine

Got a parking ticket not good

10/10

Exceptional

19 Dec 2025

Michael

Nice breakfast selection and good bar selection.

Business

10/10

Exceptional

14 Dec 2025

MICHAEL

Very pleasant staff great room , comfy bed

Partner

10/10

Exceptional

12 Dec 2025

Wathik

Lovely stay. Great staff and a lovely atmosphere. Breakfast was great.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Sean

Parking charges. Forced to pay even if less than 1 hour.
SPA is extra.

Self

10/10

Exceptional

26 Nov 2025

Andy

All in all one of the best hotels I’ve been in, the surrounding area, staff, facilities and view over the track (track side room)

Business

4/10

Poor

08 Nov 2025

Delene

The staff was not helpful or accommodating
Won’t stay again
Everything was too much - felt like they were doing me a favour by allowing us to stay there and it was a milestone birthday for me - very disappointed

Friends_and_family Family

10/10

Exceptional

03 Nov 2025

Ashley

Huge room, very clean, staff extremely helpful, great view of the Mercedes World circuit.

Leisure Family

10/10

Exceptional

31 Oct 2025

Lauren

The room and food in the restaurant, as well as the staff were all superb. Great for Mercedes World as you can walk over the road! Would definitely stay again!

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Lauren

Great room, fantastic food and lovely staff.

Friends_and_family Family

10/10

Exceptional

20 Oct 2025

Emma

From the moment I arrived to the morning I left I had the best customer service I could have asked for.

The room was exactly what I needed for an early work event the following day, the amenities in the room where perfect.

I would recommend if you have any golfing events in this area.

Business

6/10

Pleasant

05 Oct 2025

Ryan

2 x days out of the 3 day stay, they forgot to clean our room and we had to call reception and make a request for cleaners at midnight.
They charge an extra £14 per day for parking, when booking your stay through hotels.com, whilst parking is free if you book your room directly with the hotel !! I guess this is a loophole they have to recover the fees they pay hotels.com.
Carpets in the room are old and feel dirty.

Friends_and_family Family

6/10

Pleasant

25 Sep 2025

Lee

Not sure why I made more for the second room as both rooms were exactly the same!!

Friends_and_family Family

6/10

Pleasant

17 Sep 2025

Ryan

Disappointed

Excellent size room, Great location and views of Mercedes Benz track.
Extremely uncomfortable, aged soft spring mattress.
Very uncomfortable and basic pillows.
Extremely poor lighting in the room. Almost impossible to properly see anything.

Friends_and_family Family

10/10

Exceptional

14 Sep 2025

Stephanie

Absolutely perfect

Staff are incredibly helpful and genuine,
Hotel condition is exceptional. Breakfast was beautiful!
Cannot Recommend highly enough!

Friends_and_family Family

8/10

Excellent

13 Sep 2025

Naomi

Great location and facilities, arrived earlier and then had to pay another £15 to check in early which, considering this is not a budget hotel, I was not happy about. The bed was way too soft.

Spa facilities were good

Leisure Self

10/10

Exceptional

12 Sep 2025

Brian

Overall excellent, but I was charged a daily parking fee because it was booked via Expedia and not directly with the hotel.

Other minor complaints, had to used the hair dryer outside of the bathroom, it did not have a magnifying mirror or extractor fan in the bathroom, and no media charging plugs.

Leisure Partner

10/10

Exceptional

09 Sep 2025

Oli

Spa was lovely, room is spacious and clean

Leisure Partner

8/10

Excellent

05 Sep 2025

John

Mostly great

A great hotel but Spa shortcomings. Sun room lamps - only 2/3's working. Unhappy staff at breakfast. Other than that one of the most reliable hotels I frequent

10/10

Exceptional

02 Sep 2025

ELIZABETH

A 24 hour escape in a beautiful hotel and spa.
Rooms are luxurious a

Partner

6/10

Pleasant

29 Aug 2025

Chris

Poor value

Very slow bar service, not enough restaurant availability for hotel guests - we had to find a table at a different restaurant. Desk in the room was broken (drawer front hanging off). Parking very expensive at £14 per night. Better value accommodation available nearby for the price

Partner

8/10

Excellent

26 Aug 2025

steven

Lovely staff

Business

10/10

Exceptional

21 Aug 2025

marc

Clean, fresh , quiet, spacious , nice view of the track, would recommend and stay again

Leisure Family

2/10

Poor

17 Aug 2025

Audrey

Arrived at Brooklands hotel there is one receptionist, on the telephone ignoring customers. If reception is busy I would expect two staff on reception. Car parking is not included in price that’s an extra charge, £14 which I would expect in a busy city centre but not an area with next to no public transport and plenty of land for parking. We arrived a bit earlier as the local roads were clearer than expected, I asked if we could check a little earlier 1.5 hrs if our room is ready, I was told your room is ready but we will be adding an extra charge of £15 if you want to get in early. Now I understand the concept of a charge for prebook early check in as housekeeping staff need to rescheduled etc but if your room is ready why add a charge. What happened to good old customer service? Brooklands need to understand they are in the hospitality industry.
The room it’s self was a let down our view should have been on the track we got trees in the way it definitely wasn’t as per what the pictures on line indicated
Tea and coffee making in the room, there was one cappuccino one hot chocolate there was two guests in our room so if both wanted a hot chocolate or the cappuccino one was unable. It just felt like penny pinching, the room was clean and decor was nice the bed was comfortable but over all the hotel is a let down I refused to use any other facilities after my awful reception experience. I would not recommend staying here stay in a better local hotel

Leisure Partner

10/10

Exceptional

16 Aug 2025

Ronald

Friendly staff- good food and service in restaurant

Leisure Family

10/10

Exceptional

09 Aug 2025

Imran

Spacious, well maintained, modern place

Friends_and_family Friends

10/10

Exceptional

02 Aug 2025

Penny

The hotel was really lovely and very convenient for Mercedes World and the Brooklands museum. I had a trackside bedroom which was brilliant for a Motorsport fan.
It would have been nice to have biscuits in the room with the tea/coffee facilities,but it didn't detract from my enjoyment of my stay . The shower was very powerful and great!
I would definitely stay again!

Leisure

6/10

Pleasant

20 Jul 2025

Melanie

Parking was £14 per night.
3 guests but only enough cups and supples for 2 but was quickly rectified.
Floor on terrace worn and peeling so was difficult not to walk the peeling paint into the room.

Friends_and_family Family

2/10

Poor

14 Jul 2025

Jacob

Hotel was not clean and staff were not friendly, also charged me £28 for parking for to days when arrived. Spa was £40 each even tho we had paid a high price for the room already. Room wasn’t cleaned while there and when we arrived our room had dust everywhere. I would not recommend staying here, plenty of nicer places to stay for cheaper.

Leisure Partner

6/10

Pleasant

02 Jul 2025

Susan

For our needs this was a great hotel: not cheap but clean and a lovely bed. However, despite being set in an open area with lots of empty land around the hotel, we were charged £14 for parking. I understand why hotels do this in city centres but this was unnecessary. The hotel told us that if we'd booked through them, they would waive the charge but as we'd booked through Expedia, the charge applied. Not happy!

10/10

Exceptional

29 Jun 2025

Paul

Excellent Hotel

Met and exceeded expectations. Easy check-in, lovely big room, very quiet. Comfy bed and pillows. Great shower. Tea and coffee. Nice bar / restaurant, great choice for breakfast. Didn’t use spa so can’t comment on that.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2025

Wayne

Great place to stay

Great location, lots going on,
Katie on reception was fantastic, a small mess up on the room was quickly resolved with no fuss,👌

Partner

10/10

Exceptional

24 Jun 2025

Adesola

The room was beautiful and spacious

Leisure Family

6/10

Pleasant

08 Jun 2025

Garry

Says sound proof rooms but the noise from the bar was quite bad on second floor. Not ideal with children

Friends_and_family Family

2/10

Poor

07 Jun 2025

Shane

Charged twice from Expedia and the propert second time this has happend

8/10

Excellent

06 Jun 2025

deborah

Fantastic room and friendly reception. Great breakfast
Overpriced bar with inconsistent service charges depending on who was serving! Bar ran out of draught beer - in London!

Partner

10/10

Exceptional

01 Jun 2025

Michal

great

8/10

Excellent

31 May 2025

Satvir

Great for a short break! Especially if you're travelling to Chessington or visiting Mercedes-Benz World over the road

Leisure Family

8/10

Excellent

29 May 2025

Nikki

Great Hotel

Great hotel - 2nd time we’ve stayed here. Great amenities. Welcoming staff. Good quality breakfast, the new pizzeria restaurant menu is also a nice addition. We stayed in a family room, they are enormous - great to have a second double bed and not a sofa bed. Also proximity to Thorpe Park was handy… Highly recommended!

Friends_and_family Family

10/10

Exceptional

25 May 2025

matthew

Had a lovely stay in a family room overlooking the Mercedes race track. Quiet room and a good sized room. Didnt get a chance to use the Spa. Will definitely stay again

Leisure Family

4/10

Poor

25 May 2025

Saalim

it’s one of those properties that were clearly amazing 10/15 years ago, it’s got the sort of feel of what wants to be a W hotel but just isn’t quite in the right places for that magic. but alas the experience just isn’t great for it could be it starts from the nickel and diming approach in incremental fees, much like an airline. But that’s kind of okay for the Premier Inn not so good when you’re claiming to be a four star hotel. Service is so so. It’s okay, but at the price point it seems to charge most days, you’re expecting much better experience. Particularly irritant was parking.The hotel has parking, but it is in the middle of nowhere and there is a literal free car park next door to it but it still insists on charging for car parking. Or if you need to stay half an hour later , they will charge you £20. All legitimate fees and absolutely they are entitled to do so and it’s their business model however a four star luxury hotel, certainly they dis incentivise me spending any money on anything extra. I’d like to do like a spa trip or a nice meal.

Leisure Self

10/10

Exceptional

25 May 2025

Nick

Business meetings in Cobham and have stayed before .. very accomodating, easy if you have a car, good quality rooms and very friendly staff .. all works.

Business

10/10

Exceptional

24 May 2025

Gaynor

Such a lovely welcome from receptionist. Thank you

Leisure Partner

10/10

Exceptional

05 May 2025

Brendan

Really enjoyed the hotel and the spa!

Leisure Family

10/10

Exceptional

03 May 2025

Andrew

All ok

10/10

Exceptional

09 Apr 2025

Kim

Excellent hotel right next door to Mercedes World . Every member of staff were friendly and helpful . Restaurant was a bit pricey but breakfast was very good . Was impressed with the gluten free station outside of the main breakfast food area . Good selection of food , well cooked and presented . Room was spacious and clean . Very comfortable apart from being very warm but well inpressed with the hotel and would definitely stay again if we visit Mercedes World

Leisure Family

8/10

Excellent

22 Mar 2025

Craig

Decent stay

A hotel that we’ve stayed at before. We arrived 45 mins early for check in and they kindly offered to let us check in early for £15. We kindly declined. We mainly went for Mercedes Benz world which was undergoing renovation so a bit disappointing. The room was large and comfortable.

Partner

10/10

Exceptional

19 Mar 2025

Oliver

Excellent …. That’s it …

Business Family

8/10

Excellent

24 Feb 2025

Aimee

The room was clean and spacious. The staff were welcoming, friendly, and always willing to help. However, the spa wasn’t what I expected. For the price of the room and the amount we spent for a three-night stay, I felt that access to the spa should have been complimentary. It was a bit disappointing considering the overall cost and it wasn’t that great.

Leisure Partner

8/10

Excellent

17 Feb 2025

Frances

Highs and lows

Family rooms are huge and have a view of the Mercedes World track which was great entertainment for my car mad family.
Ohla on the front desk was great.
Paying for parking was annoying.
Breakfast was mediocre, though the kids enjoyed the pancake machine. The coffee was terrible and very expensive.

Friends_and_family Family

8/10

Excellent

02 Jan 2025

FABIO

My 3rd visit always a pleasant stay

Leisure Partner

8/10

Excellent

28 Dec 2024

Verified traveler

Good location if visiting Brooklands museum.

We decided to stay at the Brooklands Hotel, as we were visiting the Brooklands museum. We had an executive room booked but we weren't impressed with the overly soft mattress, or the poor lighting in the room. The breakfast wasn't great either. The hotel is a good location if visiting Brooklands museum but feel the hotel is overpriced!

Friends_and_family Family

10/10

Exceptional

25 Dec 2024

Darren

We are a family of 4 and had a wonderful stay, rooms were very spacious , will definitely return for a longer stay and make use of the spa and restaurant facilities.

Leisure Family

10/10

Exceptional

19 Dec 2024

Wendy

Had to book this hotel last minute and it did not disappoint. We only stayed one night but I could have easily a couple more nights. The rooms are absolute massive!

Leisure Friends

10/10

Exceptional

08 Dec 2024

ahmad

Very comfortable

Business Self

10/10

Exceptional

07 Dec 2024

Louise

Stayed for work and loved my room and breakfast

Business

8/10

Excellent

24 Nov 2024

Jessica

Only issue we had was where it was windy and staying on floor four you could constantly hear banging all night long but other than that it was good

Leisure Partner

10/10

Exceptional

13 Nov 2024

Shanell

Staff were polite and attentive, rooms were lovely as was the grounds, the spa was a plus and the spa workers were very hospitable and friendly!

Leisure Partner

10/10

Exceptional

10 Nov 2024

Nathaniel

The hotel was clean and the staff were extremely helpful after we had an issue during the evening. The rooms are decently sized and have everything you need for a short stay.

Leisure Partner

8/10

Excellent

21 Oct 2024

Reuben

Great hotel and room but bed to soft

Hotel, staff and room were great but unfortunately the mattress seemed too old and was sinking in in the middle and woke up with a back ache.

Breakfast service was great.

Business

10/10

Exceptional

21 Oct 2024

Shahid

Expensive parking but overall good stay.
Kids loved the stay.

Business_and_leisure Family_with_children

8/10

Excellent

20 Oct 2024

ridwan

Decent property, we stayed in the family room and the shower was dirty- all white stains in the shower!!!!

Apart from that an OK property.

Leisure Family_with_children

8/10

Excellent

10 Oct 2024

Jarle

A Comfortable Stay

Brooklands Hotel offers a comfortable stay, but it falls short of high-end expectations. While the design and decor give off a luxurious feel, the rooms are fairly average for the price. The presence of carpet on the floor and noticeable dust in the corners detract from the overall experience. Despite being advertised as featuring a rainfall shower, it turned out to be just a standard one.

Housekeeping services, including bed-making, are only offered every second day, which may not suit guests expecting daily upkeep. On a positive note, the hotel’s proximity to attractions like Brooklands racetrack and Mercedes-Benz World adds a unique touch for motorsport enthusiasts. However, if you're seeking an upscale experience, the hotel may not fully meet your expectations. The spa wasn’t relevant for our visit, so we cannot comment on that aspect.

In summary, while Brooklands Hotel offers a decent stay with some luxurious touches, there are areas where it could improve, especially given the price point.

Friends_and_family Family

10/10

Exceptional

08 Oct 2024

Daniel

Excellent hotel, very posh with lovely staff

Leisure Family

10/10

Exceptional

29 Sep 2024

Kelly

Brilliant stay for our 10th wedding anniversary :)

Great first impressions and service from Nina who checked us in. The room and view were 10/10 - so spacious and lovely and clean with a special little touch for our anniversary which was very much appreciated.
The hotel was conveniently located with Mercedes-Benz World and Brooklands Museum just along the road and we also visited Garsons and Smith & Western which are both close by.
The staff in the 1907 Restaurant this morning (29/09) were also great and breakfast was delicious.

We would definitely stay again!

Friends_and_family Family

8/10

Excellent

22 Sep 2024

Verified traveler

Hotel was great, clean and nice decor.
Food very expensive but delicious

10/10

Exceptional

16 Sep 2024

John

Excellent Hotel, good value.

First time stay at this hotel, definitely would like to stay again sometime soon. Everything done to a high standard, room was great and very spacious with clean and modern bathrooms. Food was very good although a little pricey for some items.

Self

10/10

Exceptional

12 Sep 2024

Ruth

We really enjoyed our stay at the Brooklands Hotel the staff were very friendly and helpful and went above and beyond to make our stay more comfortable 😀 The room was amazing very spacious and beds were so big and comfortable. The only downside was £14 charge for overnight parking! But we would definitely return 👍

Leisure

10/10

Exceptional

11 Sep 2024

Lesley

Hotel was chosen for its proximity to Mercedes Benz World. We were not disappointed. The room was huge, bed very comfortable and bathroom was an excellent size. Would definitely stay here again.

Partner

8/10

Excellent

09 Sep 2024

Anthony

Good hotel with great spa facilities. Wish I’d booked direct though rather than through Expedia as we’d have got free parking rather than having to register car details and pay for parking.

Leisure Partner

10/10

Exceptional

08 Sep 2024

Geoff

Convenient for McLaren, Woking and Mercedes World. We had time to spare so visited Brooklands Museum a short walk away. Restaurant excellent, service very good.

Business_and_leisure Partner

8/10

Excellent

08 Sep 2024

Zoe

Another good stay at the Brooklands hotel.

Very welcoming and great service. Staff all very professional and nothing too much trouble. So well placed to get to London with buses straight to train station right outside. For us a big bonus they take cash. Helps with budgeting. Lots to do on the doorstep too. Would recommend.

Partner

10/10

Exceptional

03 Sep 2024

Lucy

Lovely hotel to stay in . Especially if you are travelling for work. The dinning was excellent from food to the service.
Will stay here again. Did not get to use the spa hopefully will do next time.

Partner

10/10

Exceptional

27 Aug 2024

Rachel

Great check-in and rooms ready prior to check-in time.
Breakfast had a good selection and lots of choice.
Spa available to boo for a small extra charge.
Staff are all friendly and professional. Highly recommend. Have stayed a number of times at this hotel and I am yet to be disappointed.

6/10

Pleasant

21 Aug 2024

Underwhelmed. Extremely large room but nothing special- too expensive for what we got.

Leisure Family

10/10

Exceptional

18 Aug 2024

Verified traveler

Very good. Particularly the staff, very friendly and efficient

Friends_and_family Friends

10/10

Exceptional

14 Aug 2024

Mark

One of my best days

When we checked into the hotel, we were assigned a room that was different from what we had booked. I believe this was due to a technical issue rather than human error. After a short while, the hotel resolved the issue and upgraded us to a stunning suite. The lady at the front desk, who I believe was called Niina or something similar, was fantastic and very helpful. This hotel quickly became one of my favorite places to stay, and I have stayed in many hotels.

We enjoyed a delicious evening meal in the restaurant with high-quality food. The breakfast had a wide selection of fresh items, unlike other buffet breakfasts where the food can be dried out. The staff were friendly, and the setting was brilliant, overlooking the track. A bonus was the Mercedes village and Brooklands Museum next door, which both offered plenty of activities for everyone to enjoy. Overall, we had a fantastic day and highly recommend this hotel.

Friends_and_family Family

10/10

Exceptional

07 Aug 2024

CHAN

Professional and attentive staff will make your day!! ^^

Partner

6/10

Pleasant

31 Jul 2024

Bernice

Four star hotel and make your own bed

I have stayed at many 4 and 5star hotels and I have never had to make my own bed. When asked why at reception she said it was the eco policy of the hotel, where making a bed and washing up two cups . I would say it’s a great way of saving money

Partner

10/10

Exceptional

29 Jul 2024

Dan

Would happily stay again.

Really nice hotel, staff were really easy to talk to and helpful. Rooms were a great size and good quality items in the rooms.

Friends_and_family Family

10/10

Exceptional

29 Jul 2024

Maureen

Excellent

Everything was great including the view of the racetracks.

Friends_and_family Family

6/10

Pleasant

27 Jul 2024

Rachel

Not a hit

Rather underwhelming. Slow check-in. No upgrades, or mention of our \"bid\" for one (they sent an email earlier in the week saying offer a price for an upgrade) No water in room. Terrible bed, so bouncy was like sleeping on a trampoline. £20 charge for parking. Spa only available if you booked a slot. Good location for visiting Brooklands museum or Mercedes Benz world, but if you're not then there are better hotels in the area.

Partner

8/10

Excellent

27 Jul 2024

Dan

Great stay. Shall come again.

8/10

Excellent

27 Jul 2024

Joanne

Service in restaurant

Enjoying the stay BUT at dinner the starter plates was being picked up as main meal was delivered . Not good
The waitress ( on table ) was wonderful in sorting out the issues
Also the obsession telling people how long they have the table for is not inviting and would put some off returning . Breakfast was the same but I highlite the service of the staff

Partner