Name: Warren Lodge Hotel
Address: Church Square Middlesex, Shepperton, TW17 9JZ, GB

4/10

Poor

21 Jul 2026

Anna

Very disappointing stay. For £120 per night without breakfast, I expected a much higher standard.

The room had no air conditioning - only a small portable fan, which was very noisy and did little to cool the room. There was also a constant loud noise from what sounded like a generator outside the window, making it very difficult to sleep.

The room itself was poorly maintained. The chair was wobbly and felt unsafe to sit on, and the wardrobe was broken.

Parking was another issue. There was no parking space available at the hotel, so we had to park quite far away and walk back with our luggage.

The riverside location is pleasant, but unfortunately it doesn't make up for the poor room condition, lack of basic comfort, noise, and the high price. At £120 per night without breakfast, this hotel offers very poor value for money. I would not stay here again.

Partner

8/10

Excellent

19 Jul 2026

Carl

Great location, right by the river. Quiet but rooms are surrounded by a car park that tends to restrict privacy on the ground floor rooms. That aside pleasant enough experience. Breakfast was nice, well presented and good value for money.

Self

6/10

Pleasant

14 Jul 2026

Elaine

We have been making occasional stays at the Warren Lodge Hotel for many years, it is our go to stopover when we are visiting Shepperton,

On the positive side all good, clean room, excellent staff, good convenient free parking

On the negative side the lovely old place is looking a little tired these days, and loses out to more modern hotels in the area, especially in this current hot weather with \"NO AIRCON\" making it difficult to sleep, resulting in the hotel losing a breakfast booking as we couldn't sleep so we were up and gone before the breakfast restaurant opened

But it is still our favourite hotel in the area

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Susan

Stayed over night room ok had lunch which was fine .We didn't have breakfast

Partner

6/10

Pleasant

11 Jul 2026

Simon

Staff very helpful, room was in a seperate building with a great view of the Thames, however the paintwork is falling away & the sink & bath plugs were broken.
Whole place needs a makeover to bring it up to standard.
Parking was a nightmare, nowhere to park at the hotel so had to park 500 yards on a housing estate.
A lot of people go sailing so a lot of traffic by the hotel. Nice smell of weed as well lol.

Self

2/10

Poor

10 Jul 2026

Kim

Dirty and run down. No air con, no hot water and flies everywhere.

Business

8/10

Excellent

03 Jul 2026

William

Great location with parking but very poor menu.

10/10

Exceptional

01 Jul 2026

Michael

really beutiful spot and clean spacious hotel

Self

10/10

Exceptional

29 Jun 2026

stephen

Very comfortable room and location was excellent 👌

Self

8/10

Excellent

22 Jun 2026

Horace

We had two hit but very enjoyable nights stay in July 2026. The hotel is a bit quirky but it has a lot of old English charm and the outside areas overlooking the Thames are lovely. We will stay again.

Partner

6/10

Pleasant

21 Jun 2026

Joyce

Nice clean room and helpful staff. I requested a sheet instead of a duvet as it was very hot in the room and it was duly supplied. There was a small fan in the room but sleeping was difficult. I couldn't get the shower to get warm so had a cold shower both days we stayed. The breakfast was OK...nothing special and the bacon was too fatty for me and the poached egg undercooked. We both had an evening meal there which was very nice and good value as there was a promotion on.

Partner

8/10

Excellent

16 Jun 2026

Sally

Our second visit and we would be happy to stay again. Set in a lovely olde worlde part of Shepperton it is a nice quiet location very close to the river. Lovely bar area and restaurant with an out door area to sit and watch the river life. The bedroom was a good size and comfortable, water pressure for the shower was a bit low but adequate. The staff were very helpful and we enjoyed our stay.

Partner

6/10

Pleasant

14 Jun 2026

Scott

Hotel was ok. Looking and bit tired and walls paper thin so quite a lot of noise from other rooms. Good location, staff friendly and food was nice.

Self

10/10

Exceptional

12 Jun 2026

Cheryl

Reception staff were very friendly and helpful. Food was delicious!

Friends_and_family Family

4/10

Poor

12 Jun 2026

Maureen

I could only find one socket in the whole room with 3 beds in the room , I couldn’t use my hair dryer and straightener as the only socket was on floor level, none by any of the beds for me to change my mobile phone, I tried to use the sink was slow running. I don’t bother using the shower. As the shower was over the bath with high side due to my disability I was unable to access it. My room was outside the hotel, I got soaked every time I came out of my room to access the main hotel, with dangerous steps in the hard rain.

Self

8/10

Excellent

08 Jun 2026

Michelle

The location is the best thing about the hotel. The terrace overlooking the river was lovely. Very relaxing to sit and watch all the wildlife and the boats. Room was a good size with a very comfortable bed. Food in the restaurant was nice. Staff were friendly and helpful. Room was a little noisy as near the bin area so we were awoken at 4.30am on two mornings when the bins were collected.

Partner

8/10

Excellent

07 Jun 2026

Stephen

The breakfast is lovely, the hot water in the shower takes a long time to come through but overall it’s a nice place to stay situated next to the river.

Self

8/10

Excellent

01 Jun 2026

Mark

Great location / comfortable bed and linen

Self

10/10

Exceptional

25 May 2026

kelly

The bed was very comfy the shower was also lovely perfect location by thames very quiet was parking to

Partner

10/10

Exceptional

18 May 2026

Lewis

Nice hotel in good location

2/10

Poor

16 May 2026

Nick

Run down beyond belief and staff have all the warmth and customer service of Herman Goerring. Seriously, how does anyone give this above two stars?

6/10

Pleasant

15 May 2026

Gerard

Toilet sink drain plug was blocked unable to open

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Claire

Lovely staff, basic room but great value for money and a very comfortable stay. Thank you

Self

10/10

Exceptional

10 May 2026

Vanessa

A really lovely, relaxing stay. Check in was easy, the room was nice and clean, very comfortable bed, had everything we needed except maybe a fridge. It is on the river and we had a lovely drink outside, watching the geese and goslings. Breakfast was great. Fantastic value and well situated for town and Thames walks. We’ll definitely be back!

Partner

8/10

Excellent

05 May 2026

Sue

Its a lovely hotel. Great location. Our room 31 was a little noisy as it had a connecting door with the room next to it and we could hear the other occupants.
Food was very good and a wide choice same for breakfast menu.
There was only one person on reception and the bar both in the evening and morning so service was a bit slow. Very friendly staff.

Partner

10/10

Exceptional

25 Apr 2026

Jeanette

Very nice room with a view of the river. Excellent breakfast an evening meal. Direct train from Shepperton to Waterloo.

Partner

10/10

Exceptional

23 Apr 2026

CLIVE ROBERT

Continental breakfast was excellent and good value at £9.Parking was available but could be difficult at busy times.
Our room was spacious and well-presented and opened out on to a terrace immediately overlooking the Thames.

Partner

8/10

Excellent

19 Apr 2026

Naomi

Great location

Self

10/10

Exceptional

17 Apr 2026

Chris

Really nice place with convenient parking. Only issue which wasn't much was the floor was creeky and loud, the shower pressure could have been a little better but was still a nice place to stay.

Self

8/10

Excellent

13 Apr 2026

Karl

The area is very quite and plenty of parking, good large clean rooms

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Chris

Stayed at Walton Lodge as a stop-off to visit Hampton Court Palace. Fabulous location - we were blessed with the hottest day of the year so far (April’26) which allowed us to sit out and appreciate the river views in the evening. Rooms were clean ours was a bit hot but a fan was included. Chatted to a fellow resident and agree that the place needs some TLC however would stay again if visiting this part of London Town.

Family_with_children

6/10

Pleasant

11 Apr 2026

Greg

Breakfast was ok, though not the biggest portions. Generally dated throughout and odd things like no plugs next to bedside tables.

Family_with_children

6/10

Pleasant

08 Apr 2026

brendan

I’ve stayed four times now. The rooms are fine, many with lovely river views. But two out of four times there was no hot water for a shower in the morning. That really needs to be fixed I’m afraid.

Self

10/10

Exceptional

31 Mar 2026

Wai

Parking very good 👍 staff 👍room clean and warm

Family

8/10

Excellent

25 Mar 2026

Debi

Good but needs updating, staff friendly. A small bar with good selection. Shower very poor in my room. Needs refurb.
Would stay again very convenient location.

Business

8/10

Excellent

22 Mar 2026

Daniel

Good value for what you get but rooms a little noisy . We had room 26 of the out building and the walls were pretty thin and was kept up a bit by noisy neighbours

Partner

6/10

Pleasant

22 Mar 2026

Philip

Room ok but very warm. Only way to regulate the heat was open the window. Not great when above outside bar area

Self

8/10

Excellent

18 Mar 2026

Russell

The staff could not have been more friendly and polite nor more helpful.
Top end, worthy of iconic hotels.

Self

10/10

Exceptional

11 Mar 2026

PAUL

Bar worked for me!!
Bar staff and reception team excellent!!
Managed to get on site parking quite easily.
Room was very clean.

Self

10/10

Exceptional

08 Mar 2026

Julie

This is such a beautiful hotel. Great atmosphere in the bar and restaurant area, and the staff are really lovely.

Self

8/10

Excellent

06 Mar 2026

Donna

Lovely location out of the way of the nearby town. Quiet. Room was cosy, clean and had everything you needed. Bed was very comfy. Fresh supply of quality tea, milk, biscuits, etc., each day. Parking right outside the hotel was very convenient.

Self

2/10

Poor

19 Feb 2026

David

Noisy building work and builders with radio on loud outside room from 7.30 am. Nothing said about same at check in. Room tired and furniture damaged. Windows couldn't be opened and bathroom quarter light had to be wedged open with a toilet roll.
Towel rail hanging off wall and grouting dirty.

Partner

8/10

Excellent

26 Jan 2026

James

Reception staff very helpful, Alan in particular was very friendly and created a good impression

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Amanda

Stayed in room 30, we had a lovely view of the Thames. Nice big room. Excellent value for money. Shepperton is really jice.

Partner

10/10

Exceptional

01 Jan 2026

Julie

The room was lovely and warm. Really quiet so nice to come back to after a NYE party!

Friends_and_family Friends

8/10

Excellent

21 Dec 2025

Michael

The member of staff that booked me in and served me later during dinner was very polite and friendly.

Business Self

6/10

Pleasant

08 Dec 2025

Thomas

Minimal customer appreciation on arrival and when visiting the bar (didn’t get served so went elsewhere to have dinner and drinks).

Partner

6/10

Pleasant

29 Nov 2025

Ashley

Spider in window

Self

4/10

Poor

27 Nov 2025

RAYMOND

Room was in an out building up a flight of outside stairs. Room was neglected with lights not working

Partner

2/10

Poor

17 Nov 2025

Graham

In serious need of refurbishment. Walls between rooms very thin so noise an issue.

Friends_and_family Family

6/10

Pleasant

14 Nov 2025

Thomas

Ok

8/10

Excellent

03 Nov 2025

Christine

The room was clean, tidy and had everything that we needed for a 1 night stay, the bed was comfy too! For the price I paid, the accomodation was definitely acceptable. I was slightly disappointed with the breakfast. For the price I did expect a little more than one of each, considering my daughter only ordered a few items. Two sausages wouldn't have gone a miss, but I guess we didn't ask so didn't get! Apart from that everything was great. Great location, close to thorpe park which is why we were in the area. Staff were friendly. Check-in was quick.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Philip

Location - good. Convenient and quite easy to access.
Staff - sparse, but friendly and polite.
Facilities - main house was good, but the room itself was a bit rough. Door lock barely functioned and had clearly been forced open more than once. Chain was missing from door. Shower was a trickle.
Room wasn't filthy, but far from immaculate.
Fine for one night, but that was about it. We didn't even use the shower it was so poor.

8/10

Excellent

02 Nov 2025

Roger

N/A

Leisure Partner

8/10

Excellent

01 Nov 2025

Joanna

The room was good for what we wanted it for. The bed was big and comfortable. The hair dryer did stop working but the guy on receptionist was ever so apologetic.

The only thing I had any issues with was that it took awhile for the hot water to come through when I had a shower.

Partner

10/10

Exceptional

28 Oct 2025

anna

Very good breakfast. Nice staff

Business Self

4/10

Poor

19 Oct 2025

Katie

Poor standards of room
Needs full re decoration as would be a lovely place.
Shower pole broken
Broken window
Some smashed tiles
Unable to close windows properly therefore room very drafty

Leisure Partner

4/10

Poor

03 Oct 2025

ben

Squashed bugs on walls/tiles of bathroom and bedroom, toilet barely flushed, even after issue was mentioned, insects in room every day despite keeping windows shut all week.
Wouldn't stay again, though lovely area !!!!!

Business

2/10

Poor

02 Oct 2025

Christina

No hot water the entire stay
Blinds and curtains were falling apart.
Nice potential but needs some maintenance .

Friends_and_family Friends

6/10

Pleasant

02 Oct 2025

brendan

The hotel is a lovely spot on the river just a few minutes walk into town.

Lots of free parking.

My room was big, clean with a nice river view. Quite dated but clean with everything you need.

The continental breakfast was lacking (no cheese, meats or fruit) and I had no hot water for a shower in the morning .

Business

10/10

Exceptional

28 Sep 2025

Edwyn

Nce

6/10

Pleasant

19 Sep 2025

Keith

Room was noisy,hotel could do with a bit of updating

Leisure Self

4/10

Poor

18 Sep 2025

Maxine

Tired and unloved.

Very tired and unloved hotel. It could be beautiful. The room was clean, but numerous cracked floor titles, dirty walls, a hair drier out of the 70’s! Reception, hall ways thread bare carpets, just pretty gloomy. I wish I had a magic wand to transform it!

Business

6/10

Pleasant

15 Sep 2025

Wai Hung

Facilities were quite old

Business Self

2/10

Poor

14 Sep 2025

Jags

My room was awful. It smelt like a home.
The blinds in the bathroom didn’t close. The toilet stopped flushing in the morning. No door chain on my door and the kettle wouldn’t stop boiling and when the water was pores out it was white. I paid £31 per person through Expedia for breakfast but if I paid through the hotel itself I would have saved £16. I’m so disappointed

6/10

Pleasant

04 Sep 2025

Elaine

Very poorly maintained inside and out. Staff non existent. 10 min walk to train station if wanted london. Location handy for my needs.on the plus side the view of the river is stunning especially when the sun is out

Leisure Partner

10/10

Exceptional

26 Aug 2025

Julie

Beautiful part of the world

This hotel is in such a picturesque area and I always love staying here. The staff are lovely, friendly and go out of their way to look after the guests. The Warren Lodge is a gem. Don’t overlook it! ❤️

Self

8/10

Excellent

25 Aug 2025

Tracey

Nice stay

Lovely view . Staff was friendly Only downside was patio door was very hard to open , room was very warm and no fan or air con , could hear everything the people in the next room was saying and doing

Partner

6/10

Pleasant

21 Aug 2025

FRANCES

I picked this property as I was collecting someone from Heathrow and it was a good price. Room was clean. Staff very pleasant and helpful. Nice quiet location with the high street 5 minutes walk away containing all the facilities you’d need.
As others have commented, the property could do with some updating but it served my purpose for this visit.

6/10

Pleasant

18 Aug 2025

amanda

Beautiful surroundings but unfortunately the hotel itself is in need of an update.
Bed was comfortable but the shower was terrible.
Although I work in the area regularly and the scenery is stunning I would be reluctant to stay at this hotel again. It’s a shame.

Business Self

10/10

Exceptional

18 Aug 2025

Owner

Stay - Ashley Skaife

Great Value and location
Very Nice Room
Thank You

Business

2/10

Poor

17 Aug 2025

Verified traveler

Underwhelming

Don't stay here. Tired hotel. Rude staff. Few staff if you can find them. Tea in room turned into a brown sludge when milk added. No a very nice experience this time. Stayed over the years but now will defo avoid. Terrace smoking comes in through room windows and stays.

Partner

8/10

Excellent

16 Aug 2025

Stephanie

Had a great stay nice place nice hotel

Friends_and_family Family

8/10

Excellent

13 Aug 2025

Simon

Traditional hotel in lovely area next to Thames. Staff were friendly and very helpful. Room was comfortable and clean.Breakfast was good. An enjoyable one nights stay.

Friends_and_family Family

2/10

Poor

07 Aug 2025

Verified traveler

Unable to cancel and shocking service

I'll start by saying I did not stay here. For some reason, upon booking, when I selected 'dog friendly' this option came up. In the comments I noted that I was bringing a dog so asked a room away from noises etc. I booked after 10pm on 29th June for a stay on 21st July ie over 3wks later. The following afternoon the hotel sent a message saying that they do not allow dogs so I would not be able to check-in with a dog. I therefore explained that I wasn't sure how the search had shown their property and requested a cancellation. They advised me to contact Expedia as they'd charged my card but also said that they would have refunded if cancelled the same day (how could that have been possible when I wasn't aware of your pet policy and you didn't contact me until the next day? - it was still within 24hrs!)
After a lot of emails back and forth, even explaining that I had a lot going on, my husband had recently been involved in a serious accident and 11 days in hospital, the owner still refused to refund - I had also paid for 2 breakfasts which we were obviously not having - they even refused to refund those!
With 3 weeks notice requesting cancellation they could obviously have rebooked the room (which they probably did anyway).
Appauling customer service, no compassion, no sympathy, just greedy!

Partner

10/10

Exceptional

07 Aug 2025

Michele

Bed a bit uncomfortable

Business Friends

6/10

Pleasant

06 Aug 2025

An

The room was massive, it was clean but the hotel is very dated, needs a refurbishment its in a good area !¡

Business Self

10/10

Exceptional

03 Aug 2025

Sandra

A great place to stay with a stunning view of the river. Comfortable and clean room. Plenty of outdoor sitting including terrace by the river.
Would recommend for a short stay.

Leisure Partner

8/10

Excellent

02 Aug 2025

Verified traveler

Great location. Quiet & comfortable. Could do with some modernisation & consistent hot showers... would stay again.

Business

10/10

Exceptional

29 Jul 2025

Dawn

A night away.

Great service given that only 2 people were shouldering all of customer service. Front desk/ bar service excellent. The girl on breakfast service was rushed off her feet, but provided great service. The room was comfortable ( in need of a little TLC) ,the bed & linens good.

Partner

6/10

Pleasant

28 Jul 2025

Verified traveler

Overall was a good experience, the curtains wasnt great and the blinds didnt work slighly old intirior. Views and atmosphere are very nice would stay again good out weighed the bad

Friends_and_family Family

6/10

Pleasant

26 Jul 2025

Louise

Comfortable sleep and good tv channels xxx

Nothing is clean properly
The blinds are full
Of dust and are broken
The carpet had a massive bleach stain on it that was HALF covered by a old shabby Matt , curtains were filthy ripped and frayed food is fine ONLY of you have a burger other wise the food was not nice at all
Staff are kind helpful and there is always plenty of guest parking space .
It’s a beautiful place Outaide , so it makes up for it.
The lake the boat the club the wild life sucks etc it’s just perfect for a lovely couple nights work break
Take care xxxx
L. Warren

Self

6/10

Pleasant

22 Jul 2025

Julie

Quaint setting. Easy to book in.
Though reported nothing was done about the broken lock on bedroom window - it was a ground floor room.

10/10

Exceptional

20 Jul 2025

Andy

Hotel was great and the staff were lovely! The spa was intimate and relaxing. Awesome place to get away to when visiting the lakes.

8/10

Excellent

16 Jul 2025

anna

very pretty , nice staff

Business Self

8/10

Excellent

16 Jul 2025

Marius

Very nice place

Self

6/10

Pleasant

10 Jul 2025

Sandra

Hampton Court visit

Nice being by the river and a short walk into Shepperton village. We didn't eat at the hotel, so we cannot comment on the food. The room was ok, but a little tired. The bathroom definitely needed updating.

Partner

2/10

Poor

08 Jul 2025

Lawrence

I didn't have any expectations so wasn't disappointed !
Allocated a room in the roof was always going to be a challenge with luggage and no lift !
Granted, it was a very hot day, but it was after 11pm when I checked in and the room was still unbearably hot with no air-con or fan, not even a complimentary bottle of water
And then when trying to have a shower the following day, having tried to sleep on a towel while sweating, there was no hot water ! So a cold shower had to be tolerated !
No apology from the management !
Not a venue I could recommend in the slightest !

Leisure Self

8/10

Excellent

07 Jul 2025

Stephen

Overall good the only downside is the shower, it needs to be larger and in a cubicle so water doesn’t flood the floor, this might not be possible with space at a premium

Self

8/10

Excellent

07 Jul 2025

michele

room was fine,area was nice only problem beer at the bar was warm

Partner

2/10

Poor

05 Jul 2025

David

Shocking Experience

Shocking. A Hi De Hi holiday camp would be 5 star in comparison. Bathroom was a nightmare, toilet wouldn’t flush. The bedding had blood stains, the windows didn’t close so felt unsafe as you could get access to the room via them. And to top it off the blind fell off so had light coming at 4.30 am

Partner

6/10

Pleasant

01 Jul 2025

Michael

Room was grubby. Sevice desultory.
Breakfast was pretty good. Location OK but nothing walkable other than 2 closed pubs.

Leisure Partner

6/10

Pleasant

01 Jul 2025

A

Dated images online ...Very tired

Looking at the pictures online , its apparent these pictures are from years back or re touched ,
This barely makes 3 star, at best,location 4 star,
Lets start with the positive
Location is phenomenal,
Just right on the Thames ,beautiful view, 3 minute drive or 15 minute walk into Shepperton, this town is a real lazy hazy town, personally i loved it .
Housekeeping have a massive task to do its just grubby worn out desperately in need of a makeover,

Dealing with hotel staff, apart from two ladies ,and one gentleman in housekeeping i found them very unhelpful,
No matter my request, the answer was no every time,
I needed to extend my stay,
Even though the fire alarm went off my first night for hours, the water pressure was nothing but a strong dribble to the shower, one morning zero hot water, maintenance couldnt fix the issue the managers, only concern was money pay now, i was not expecting, a discount ,just recognition and maybe an apology,
But alas ,the money for the extra night was top priority,

The menu is dated, ( vegetarian) where i only had really one choice, which after having tasted the food i felt not worth eating ! The bread clearly had been in the freezer for months ,i could not even cut through with a knife,
I asked if they would be sble to do a simple dish spaghetti,
Florin most unhelpful member of staff ,was not interested ,
So they lost my custom as i popped into Shepperton for some wonderful service and food.
Just location wins this..

Business

10/10

Exceptional

29 Jun 2025

Jay

Lovely hotel with great location.

Fantastic location with amazing view over the river. It was lovely to be able to sit outside with a nice cold pint watching the world go by.

Partner

8/10

Excellent

27 Jun 2025

janet

Little gem

Quiet location in need of updating. The English breakfast was outstanding!

Self

8/10

Excellent

25 Jun 2025

Lynn

Overall good hotel.

It was good despite a couple of small things, the sink plug was difficult to release and o e electric plug didn’t work

Self

4/10

Poor

22 Jun 2025

Karen

In photos the hotel looked quite pretty, unfortunately it was let down by the following.
Reception has high desk & you look over & down to receptionist. She finished her previous task in silence, head down - remained head down & seated whilst asking if we had a booking & our name Pointed to where we should be signing & just about saw her face whilst she directed us to go left, upstairs to the top. She very quietly bid us good day whilst remaining seated.
It was in the middle of the heat wave, our room was the attic room, suffocatingly hot despite windows being open. No air conditioning but I would have thought a fan would have been put in the room knowing weather conditions (our onward hotel provided pedestal fans in their rooms without requesting).
This room was in need of decoration, white yet grey walls, stained carpet that looked like a bleach spot from cleaning of ??
Before our evening meal, we sat outside on the edge of the river opposite a small sailing club. This was very peaceful, picturesque.
On going back into the hotel we walked around to what in the online pictures looks a lovely veranda with white tables & chairs. I went to sit on a seat to overlook the river but the chair was full of cobwebs. There was another patio with wooden tables & chairs which was ok. We decided to sit inside to eat. The food was ok thankfully.
Outside the hotel is short on parking (we warrived about 5pm yet by 7pm they were full.) The village itself is pretty, quaint & quiet

Leisure Partner

2/10

Poor

20 Jun 2025

James

Opening the door to the bedroom was like opening the door of an oven, the heat just hits you in the face. There is a hot pipe running under the floor that heats the bathroom tiles, so the room essentially has underfloor heating in the summer with no aircon, and no fan was offered on arrival. The industrial extractor fan for the kitchen is situated about 1 metre from the small window (the only source or fresh air). It runs all day from about 5:30am and woke me up with a start. I asked for a different room for the 2nd night, and they said they would see what they could do and call me; they never called me. When I got back to the hotel they said they could not change the room but offered me a fan (only after I asked). I only went in the room to change my dress and leave but in that 5 mins I was sweating – the heat in the room was stifling. The room is clearly not fit for guests in the summer, and I suspect would fail a health and safety inspection.

Business

2/10

Poor

20 Jun 2025

Coyle

Room was awful condition, Health and safety concerns due to room smelling damp and wet. Didn’t allow refund when in shocking condition. won’t be booking there again!

Business

10/10

Exceptional

18 Jun 2025

Steven

Friendly staff, decent parking, good breakfast, great location to have a drink with lovely views across The Thames. Overall good value and not pretentious. My second visit and probably not my last.

Friends_and_family Friends