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Holiday Inn London Shepperton

Surrey · United Kingdom

Felix LaneView location

8.4/10Excellent1,002 Reviews
Cleanliness8.8/108.8
Service8.6/108.6
Comfort8.2/108.2
Condition8.4/108.4
Location5.0/105.0
Neighborhood7.8/107.8
Value8.8/108.8
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn London Shepperton

The Holiday Inn London - Shepperton welcomes you to its tranquil 11-acre setting, complete with a meadow and pond. Located near the M25 and M3, this hotel offers convenient access to Heathrow Airport (less than 7 miles) and central London via nearby Shepperton and Walton-on-Thames stations.

History enthusiasts will appreciate the proximity to Hampton Court Palace and Windsor Castle. Enjoy free WiFi, the All Fit Health Club, and complimentary stays and meals for kids. Modern, comfortable rooms feature pillow menus and Smart TVs, while family rooms offer additional space with sofa beds.

Guests can also take advantage of the gym, pool, sauna, and steam room. For special events, the Storyboard venue accommodates up to 250 guests.

Read more about this hotelShow less

When you stay at Holiday Inn London - Shepperton by IHG in Shepperton, you'll be in the suburbs, within a 15-minute drive of River Thames and Hampton Court Palace. This hotel is 13.2 mi (21.2 km) from Windsor Castle and 13.8 mi (22.2 km) from Kensington High Street.

Make yourself at home in one of the 184 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Shepperton? This hotel has 2691 square feet (250 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 6:30 AM to 9:00 PM.
    • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately GBP 16.95 per person
    • Self parking fee: GBP 8 per day
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

River Thames 0.3 km / 0.2 mi
Thames Path 2 km / 1.2 mi
Kempton Racecourse 4.9 km / 3.1 mi
Bushy Park 6.6 km / 4.1 mi
Brooklands Museum 7 km / 4.4 mi
St George's Hill Golf Club 7.5 km / 4.6 mi
Hampton Court Palace 7.7 km / 4.8 mi
Sandown Park 8.1 km / 5 mi
Mercedes-Benz World 8.3 km / 5.2 mi
Hampton Court 8.3 km / 5.2 mi
Thorpe Park 10 km / 6.2 mi
St Mary's University, Twickenham 11 km / 6.8 mi
Strawberry Hill 11.2 km / 7 mi
Twickenham Stadium 11.3 km / 7 mi
Twickenham Stoop 12 km / 7.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 184
  • Number of floors (main building): 3
  • Double rooms: 79
  • Suites: 2
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
Show 50 more facilities & services
  • City centre
  • Nearest Bus / Metro Stop
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Room service
  • Laundry serviceExtra charge
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • ShopExtra charge
  • GardenExtra charge
  • Terrace
  • NewspapersExtra charge
  • Luggage roomExtra charge
  • Dining area: 1
  • BBQ facilities
  • Grill/BBQ
  • Electric kettle: 1
  • BarExtra charge
  • Restaurant
  • Smoking area
  • HighchairsExtra charge
  • Banquet hall
  • Air conditioning in Restaurant: 1
  • Breakfast room
  • Conference room
  • Meeting room
  • Printer
  • Business centre
  • Fax
  • Indoor freshwater pool: 1
  • TV lounge
  • SaunaExtra charge
  • Steam bathExtra charge
  • Hot tub
  • MassageExtra charge
  • Spa centreExtra charge
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
  • Cash Free
  • FitnessExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

AI

All Inclusive

Meals and selected drinks/services may be included.

RO

Room Only

Accommodation only. Meals are usually not included.

B2

Breakfast For Two Guests

This meal plan may be available depending on the selected room/rate.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUM • 1 Bedroom • 19 m²DBL.PI-2
    DOUBLE PREMIUMPhoto unavailable4 photos

    Holiday Inn London Shepperton

    DOUBLE PREMIUM

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-2

    Room amenities

    • Hairdryer
    • Bathroom
    • Wi-fi
    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUM • 1 Bedroom • 19 m²DBL.PI-1
    DOUBLE PREMIUMPhoto unavailable5 photos

    Holiday Inn London Shepperton

    DOUBLE PREMIUM

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–4 • Adults: max. 2 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI-1

    Room amenities

    • Wi-fi
    • Cot on demand
    • Hairdryer
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 19 m²TWN.ST
    TWIN STANDARDPhoto unavailable2 photos

    Holiday Inn London Shepperton

    TWIN STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Bathroom
    • Hairdryer
    • Wi-fi
    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUMDBT.PI

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    Double or Twin PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE PREMIUMSINGLE • PREMIUMSGL.PI

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    SINGLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 19 m²SUI.KG-1
    SUITE KING SIZE BEDPhoto unavailable5 photos

    Holiday Inn London Shepperton

    SUITE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–4 • Adults: max. 2 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Room amenities

    • Wi-fi
    • Cot on demand
    • Bathroom
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 19 m²ROO.ST
    Room STANDARDPhoto unavailable3 photos

    Holiday Inn London Shepperton

    Room STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Room amenities

    • Bathroom
    • Cot on demand
    • Wi-fi
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 19 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable3 photos

    Holiday Inn London Shepperton

    DOUBLE Accessible

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Cot on demand
    • Wi-fi
    • Wheelchair-accessible
    • Hairdryer
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 19 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable4 photos

    Holiday Inn London Shepperton

    DOUBLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Cot on demand
    • Wi-fi
    • Hairdryer
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Holiday Inn London Shepperton

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUM • 1 Bedroom • 19 m²ROO.PI-1
    Room PREMIUMPhoto unavailable2 photos

    Holiday Inn London Shepperton

    Room PREMIUM

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    19 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI-1

    Room amenities

    • Bathroom
    • Cot on demand
    • Wi-fi
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn London Shepperton

8.4
Excellent
1,002 Reviews
Cleanliness
8.8 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
8.4 /10
Location
5.0 /10
Neighborhood
7.8 /10
Value
8.8 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
26 Jul 2026
Anthony
Really nice hotel. Comfy bed.

Didn’t use but the gym and swimming pool looked great.

Breakfast was lovely - and Julie (one of the team clearing away breakfasts) is a superstar. She was incredibly helpful and friendly all whilst working like a demon (a real asset to the hotel!)
10/10
Exceptional
23 Jul 2026
Nikhil Kumar
We had a very good stay. Service was incredible. Hassan took great care of us!
10/10
Exceptional
17 Jul 2026
Jane
Lovely and clean. It would have been nice if complimentary coffee was offered as only coffee bags in bedroom
Self
10/10
Exceptional
16 Jul 2026
Dean
Really good stay, nice hotel, good pool and good food
10/10
Exceptional
13 Jul 2026
Michael
Check in was quick and easy. A nice room with air conditioning with very comfortable beds and pillows. A very nice all round stay. Would recommend.
Partner
2/10
Poor
11 Jul 2026
Susan
If u need to cancel your stay, it is very difficult to get to the correct email address to do so!!
10/10
Exceptional
09 Jul 2026
Olivia
Fantastic stay from arriving to leaving . Room was great . Air con was brilliant. Breakfast was great everything you wanted and more
Friends_and_family Family
10/10
Exceptional
04 Jul 2026
Nicola
Couldn’t fault the stay from arriving to departing
Friends_and_family Family
8/10
Excellent
03 Jul 2026
Michelle
modern and clean
Partner
10/10
Exceptional
01 Jul 2026
Sharon
Under refurb, so was disappointed we cd not use pool, this wasn’t shown on website at time.
However room nice, breakfast good.
Partner
8/10
Excellent
29 Jun 2026
Rachael
The hotel was well presented internally - modern, well maintained, bright. The bar area was spacious, well lit, lots of seating, child-friendly, and included an outdoor seating area which overlooked a garden which was nice in the summer weather. The hotel had good amenities (bar, restaurant, swimming pool and leisure centre etc.). Staff were friendly and helpful. Breakfast was decent and had lots of options, including GF options (although this could have been better managed). The pool and leisure centre were well maintained, as was our room (we did have a slight issue with the shower switching between hot/cold but we were able to get by with this). The hotel itself was relatively well priced and we were pleasantly surprised with our stay - the only things I'd really highlight as issues would be that the gluten free section of the breakfast buffet could be better managed for cross-contamination (there were people using the GF toaster for normal bread), and that parking could be offered at a cheaper/free rate for hotel guests. Overall, a decent hotel in a nice location - we'd stay again if visting the area.
8/10
Excellent
29 Jun 2026
Neil
Great stay. Good food. Don't think you should have to pay £8 for parking .
Partner
8/10
Excellent
28 Jun 2026
Derek
All good, one star deduction for only putting ONE small biscuit in double room!!!!
8/10
Excellent
27 Jun 2026
Michael
Good
10/10
Exceptional
18 Jun 2026
Scott
Helpful staff, reasonably priced food and a nice clean room.
Self
10/10
Exceptional
15 Jun 2026
Kelly
Great place to stay, leisure centre, great breakfast, nice room
Partner
6/10
Pleasant
15 Jun 2026
Delyth
Air con not working and not fixed despite reporting it.

Came home to find that my credit card had been charged for the weekend stay on checking in despite having already paid on booking in April! Hoping this will be resolved in the next few days.
Partner
2/10
Poor
10 Jun 2026
Jinya
Very disappointing stay.
I stayed at this hotel during an extreme heatwave, with outdoor temperatures exceeding 30°C and reaching as high as 34°C. Unfortunately, the air conditioning in my room did not work at all, despite being set to 16°C.
The room became unbearably hot, making it very difficult to sleep. Reception was unable to offer a room change and only provided a small fan, which simply circulated warm air. I spent several nights sweating and struggling to get any proper rest.
The hotel later acknowledged that there were issues with the air-conditioning system, but no effective solution was provided during my stay.
As a result, I was forced to check out four nights early and book another hotel at my own expense. The difference was immediate: the new hotel had fully functioning air conditioning and a comfortable room temperature, allowing me to finally get a good night's sleep.
I understand that maintenance issues can happen, but the lack of a working air-conditioning system, alternative accommodation, or a satisfactory resolution made this a very disappointing experience.
Friends_and_family Family
8/10
Excellent
09 Jun 2026
sally
Breakfast was nice, good area, basic room, felt it was a lot of money for the room.
Self
8/10
Excellent
05 Jun 2026
Andrew
The staff were all very helpful, we had our 7 year old grandson with us and the staff made a fuss of him to, breakfast and evening meals all great. The only slight downside was the room service element where we didn't have enough bath towels, 1 between 3 and even when requested the best that could be provide were a few extra hand towels. Similarly milk for the room tea and coffee not replaced until asked for. But apart from that I'm sure we'll stay again.
Family_with_children
10/10
Exceptional
03 Jun 2026
Paul
Love this hotel
We stay here regularly when down south. Free kids meals is a great incentive and money saver for parents. Staff are brilliant.
Friends_and_family Family
10/10
Exceptional
01 Jun 2026
Laura
We arrived at 3pm, the check in staff were lovely & helpful. Our room was clean, tidy (1 Double Premium Sofa Bed) - the aircon was lovely as it was already on! Some of the room could have used a lick of paint, some areas needed some moderate fixes to have lifted this up to five stars. Overall though clean, comfortable & the tea / coffee facilities were lovely. Milk in the fridge too :)
We had cocktails & bar snacks around 4pm which were tasty, good sized portions. As the weather was so nice we sat outside which had a nice atmosphere and was regularly cleared up by the attentive staff.
We chose to use the pool, jacuzzi, steam room and sauna. All were small but perfect for us -it was quiet after 7pm (no children) & very few others in there so felt that we had a very relaxing time. Showers & facilities poolside were good & had everything we needed.
We had drinks at the bar & were well looked after by Eamonn (brilliant barman) and had dinner in the restaurant where Ishma gave outstanding service. Our main meal was delicious and quite a big portion for the money, so we were very satisfied!
Great night sleep had by us in our very comfortable bed and sofa bed! Highlight of the stay - breakfast was incredible! Included in our hotel price - which was a bargain rate! Julie and Alison did an amazing job taking us through the huge buffet and you could eat as much as you like. I have travelled a lot and this buffet was one of the best that I have seen. Fabulous stay -great value
Friends
10/10
Exceptional
27 May 2026
marcine
Happy with everything from the room to the leisure facilities and breakfast. The staff were very friendly and helpful.
Friends_and_family Friends
10/10
Exceptional
27 May 2026
Elise
Staff is helpful and cheerful. Lots of parking space
Family_with_children
10/10
Exceptional
25 May 2026
Jessica
Enjoyed my stay, lovely hotel with gym , swimming pool and sauna and steam room
Partner
10/10
Exceptional
25 May 2026
N S
Pool was nice and they let the kids have inflatables. Nice outdoors seating. Most of the staff were great and made you feel welcome. They were great with kids and made them feel important. Food is nice enough, added bonus as children eat free from the kids menu.
Friends_and_family Family
4/10
Poor
24 May 2026
Charlotte
I would never normally leave a negative review but unfortunately our stay at the Holiday Inn Shepperton was disappointing - the staff were not welcoming and sometimes rude. The corridors had crockery on the floor from the night before which had not been collected, and in the room there were garments from a previous guest which had not been cleaned away. I would not recommend a stay here.
Friends
10/10
Exceptional
24 May 2026
Fiona
Lovely stay
Excellent breakfast
Very clean
Partner
10/10
Exceptional
18 May 2026
Ruth
Had a great short break, hotels was good, food, the breakfast was good too. Had a dip in the pool which was lovely.
Can not fault my stay, slept very well.
Partner
10/10
Exceptional
17 May 2026
C.S.
Super tasty breakfast...very well organised, supervised and an amazing selection
10/10
Exceptional
14 May 2026
Robin
Staff were very helpful. All day Dining Menu not much variety especially if you spend more than a couple of days.
10/10
Exceptional
10 May 2026
Chloe
Great hotel! Affordable price and lovely staff. Breakfast included lots of options.
Friends_and_family Family
10/10
Exceptional
10 May 2026
Russell
Excellent hotel in a peaceful location.
2/10
Poor
08 May 2026
Ali
A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate.
One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting.
Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected.
A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards.
10/10
Exceptional
05 May 2026
hakan
We had a great stay, the kids loved the pool, the staff were amazing

Especially lucie at reception and Julie from
The restaurant. These staff are an asset to the hotel

Can’t wait to stay again
Friends_and_family Family
10/10
Exceptional
04 May 2026
ROBERT
Fantastic location, ample parking and a lovely, modern and clean hotel
Partner
10/10
Exceptional
03 May 2026
Stef
Excellent stay, great location for Legoland and Chessington. Lovely staff (bar man on Friday night lovely helped fill a bottle of milk for our 1 year old after a very long, late drive, really appreciated it). Great breakfast and comfy beds too.
Family_with_children
10/10
Exceptional
28 Apr 2026
Paul
Lovely hotel, can’t wait to stay again
Business
10/10
Exceptional
28 Apr 2026
brendan
Excellent hotel for the airport. Parking easy and well priced. Hotel nice with excellent staff. Highly recommend and will use again. Using the dart which is just outside gets to to the airport in 4 mins :)
10/10
Exceptional
23 Apr 2026
arne
Yes it was good.
Self
10/10
Exceptional
22 Apr 2026
Claire
Gym, pool, breakfast all great. Paid parking
Self
8/10
Excellent
19 Apr 2026
Kay
Nice hotel lovely helpful staff. Great breakfast choice.

Cut off for residents accessing outside seating would be appreciated at night. We were disturbed by wedding party guest in garden till after 3am

Only downside to the stay
Friends_and_family Family
10/10
Exceptional
19 Apr 2026
Gary
Excellent breakfast.
Partner
6/10
Pleasant
16 Apr 2026
Keith
Unfortunately they renovating the premium room we booked and they therefore put us in a standard.
Would have been nice to know that renovations would affect our booking
Partner
10/10
Exceptional
16 Apr 2026
Gary
Wonderful place - great food drinks and polite staff - bed very comfy

Only negative was no charging area for my car -
Business
10/10
Exceptional
14 Apr 2026
Tamsin
The staff are so friendly and care about making sure your stay is comfortable. They were really accommodating to our child’s needs and our requests.
Friends_and_family Family
10/10
Exceptional
13 Apr 2026
Jen
Great hotel, plenty of amenities and the rooms are well equipped with little extra touches!
Business
10/10
Exceptional
13 Apr 2026
Leeanne
Celine was very helpful
10/10
Exceptional
09 Apr 2026
Owen
Get
8/10
Excellent
08 Apr 2026
Andrew
The breakfast was amazing but the sofa bed wasn’t big or comfy. But overall everything was great
Friends_and_family Family
10/10
Exceptional
07 Apr 2026
Sara
Loved my stay
10/10
Exceptional
06 Apr 2026
Kirsty
Excellent stay at the IHG Sheppterton. It was a great location and the hotel itself, staff and amenities were great. Perfect for families and they have a kids area which my kids throughly enjoyed. Good size swimming pool and everything was clean. Food was delicious and grest value - kids eat free. Will definitely be returning.
Family_with_children
10/10
Exceptional
02 Apr 2026
Lowri
Such a wonderful hotel, happy attentive staff very clean good food and kid friendly
Friends_and_family Family
10/10
Exceptional
30 Mar 2026
Samuel
The same waitress as served us on 2 previous visits who is great with children requires a special mention
Friends_and_family Family
10/10
Exceptional
29 Mar 2026
Sarah
A couple of issues like the pool being closed for a repaint for a couple of days. This is as out of their hands though so not the hotel’s fault. They were wonderful and gave us a free upgrade to compensate for the lack of pool. The staff went above and beyond to make our stay memorable and relaxing. They were happy for us to have an extra hour the next day as we had slept in, The bed was far too comfortable. It was the best night’s sleep we have ever experienced. We didn’t have breakfast but the breakfast area was modern and had plenty of space. The interiors were modern and well kept. There was a little bit of paint that needed a new coat due to peeling in the bathroom behind the door but that was the only possible thing that could be done to improve the interior that we saw. It certainly made no difference to our stay. They had decorators in doing some upkeep other rooms so I am sure they are making sure they keep their high standards. The service is that of a five star hotel. They really go that extra mile. Even calling us a taxi for an event we were attending, without hesitation. The staff were extremely friendly, so much so, that we would not hesitate in staying here again. They are a huge asset to Holiday Inn. Infact, I was extremely impressed with the interior design, the bar and restaurant area looked very up to date and well maintained. Book, you won’t be disappointed.
6/10
Pleasant
29 Mar 2026
Sue
The room was clean unfortunately we could smell damp in the hallway and the carpet looked a bit old
Partner
8/10
Excellent
16 Mar 2026
Kevin
Wasn’t working
Partner
10/10
Exceptional
11 Mar 2026
Gary
The staff went above and beyond to make our stay enjoyable
Friends_and_family Family
10/10
Exceptional
09 Mar 2026
Julie-Ann
I was here for a sewing retreat weekend. The hotel and especially the staff was excellent - the food in particular as I am a coeliac so cannot eat gluten, but the range and volume of GF foods amazing!
Self
4/10
Poor
07 Mar 2026
freddie
Pool was closed and was being painted. For £150, seem alot
Business
10/10
Exceptional
01 Mar 2026
Andrew
The was well up to standard and the staff were 100% helpful so everything was great 👍
Partner
4/10
Poor
28 Feb 2026
Natalie
Room was dirty, empty bottle under the bed, showered t drain properly. Paint coming off the walls. Locks were replaced to the room without notification which meant work was done in the room while all my things where in there. Asked for oat flat white and got semi skimmed with no apology. Overall just disappointing
Self
10/10
Exceptional
27 Feb 2026
Stephen
Spotless, modern comfortable
Friends_and_family Friends
8/10
Excellent
26 Feb 2026
richard
given room upgrade!
4/10
Poor
20 Feb 2026
Deejey
Room was okay, shampoo had ran out asked to get refill but that didn't happen. Swimming pool and sauna was closed.
Partner
10/10
Exceptional
19 Feb 2026
Nikolaus
Clean, comfortable, good fitness oprions - including running in the surroundings.
Business Partner
6/10
Pleasant
18 Feb 2026
Paul
Last minute notice about closure of facilities with no response to messages sent. Sink in bathroom didn’t drain, bath didn’t drain very well either. Reception upon arrival weren’t very welcoming.
Self
10/10
Exceptional
15 Feb 2026
Amanda
The room was clean, food fantastic and staff friendly and helpful. Our mattress wasn't very comfy with a couple of sunk spots but overall we'd 100% stay again ans recommend to others.
Leisure Partner
10/10
Exceptional
09 Feb 2026
Tim
Excellent stay! Everything was perfect
Business
10/10
Exceptional
03 Feb 2026
Eric
Nice room .Extremely friendly staff.
Business_and_leisure
10/10
Exceptional
01 Feb 2026
Zara
Friendly staff, nice hotel & facilities, rooms clean.
Partner
10/10
Exceptional
19 Jan 2026
Jason
Unique location. Friendly staffs. Lovely breakfast.
Partner
10/10
Exceptional
14 Jan 2026
Ben
Waleed on reception was very helpful.
Business
10/10
Exceptional
12 Jan 2026
Gavin
Great room and facilities. Friendly staff and good breakfast!
Partner
6/10
Pleasant
11 Jan 2026
Ryan
Breakfast was good but one day we had to order as the breakfast wasn’t out which meant waiting and out a delay on the morning.
Business
6/10
Pleasant
09 Jan 2026
Allison
£8 to park overnight and £16.95 for breakfast which is excessive if you want yoghurt and fruit and a cup of tea I wish they’d have a way of offering a minimal breakfast at a fair price say £8? Not just here obviously. The facility is what you expect from IHG. When I mentioned the smelly drain in the bathroom they were very responsive and the staff are professional and helpful.
Business Self
8/10
Excellent
08 Jan 2026
Rosalin
Really lovely room
Staff were welcoming and helpful.
6/10
Pleasant
04 Jan 2026
Philip
Clean, but it has started to remind me of \"Master of the House\" from Les Miserables - if they can charge you for something, then they will. Feel like a cash cow, rather than a guest.
Friends_and_family Family
10/10
Exceptional
04 Jan 2026
vinod
everything is good
10/10
Exceptional
03 Jan 2026
pan pan
Holiday Inn London–Shepperton by IHG has always been our family’s most favourite hotel in the UK. Whenever my son’s school term break or a long holiday begins, this is the first place we want to come to refresh ourselves and truly enjoy some chill family time.

During this Christmas and New Year season, we enjoyed two unforgettable and amazing stays here (22nd–23rd December 2025 & 2nd–3rd January 2025), and once again, the hotel exceeded our expectations.

Our wonderful experience began at reception. When we discovered that something in our room was not working properly, the amiable and professional receptionist Ms. Tea approached our room immediately. She showed us the utmost care and concern and helped us exchange for a much more comfortable and convenient room, especially suitable for my only son. As the kids’ swimming time was set until 7:00 p.m., Tea kindly suggested that we go swimming first and return to reception later to collect the new room keys. Thanks to her thoughtful arrangement, we had more than enough time to fully enjoy the excellent swimming pool, Jacuzzi, dry sauna, and wet steam room. It truly helped both adults and kids to relax and chill completely.

After our swimming session, we were very hungry. At that moment, Restaurant Manager Mr. Nadeem approached us and brought my son some board games and painting sheets. My son was extremely excited, especially because Nadeem remembered him. His warm and thoughtful gesture made us feel very close and cheerful.
Friends_and_family Family
8/10
Excellent
31 Dec 2025
Jonna Mae
Breakfast was great
6/10
Pleasant
30 Dec 2025
Mick
Breakfast some of the food was cold there was food that had run out and we had to keep asking chasing for it staff some times would disappear and in the evening there was one lovely lady running the reception and the bar
Leisure Friends
10/10
Exceptional
28 Dec 2025
Liz
Clean room, spacious shower water available at reception.
Partner
10/10
Exceptional
26 Dec 2025
Kayla J
The staff were very nice!
10/10
Exceptional
24 Dec 2025
Kim
Lovely clean room with a great view, great amenities. All the staff are lovely in all areas.
Breakfast was ample and very tasty.
I would just ask for one thing; decent coffee please?
Leisure Self
8/10
Excellent
23 Dec 2025
Keith
Very noisy toilet system sounds like drilling so they moved us to another room but should not havevhappend and was an inconvenience
Friends_and_family Family
10/10
Exceptional
19 Dec 2025
David
Good standard hotel, customer service in a pleasant location overlooking a lake with trees and birds. Lovely breakfast with plenty of choice of fresh fruit, cereals and cooked food with several machines dispensing quality coffee. Comfortable bed and quiet room for a good sleep.
10/10
Exceptional
13 Dec 2025
Phil
Superb check in, extras and a refurbishments to the hotel resulted in an excellent stay that I would highly recommend to anyone staying in the area or looking to commute into London
Friends_and_family Family
8/10
Excellent
08 Dec 2025
Neil
Very friendly helpful staff. Room was spotless and spacious. Loved the heated floor in the bathroom. Lovely breakfast and good choice of foods. Very nice stay thank you.
Partner
8/10
Excellent
04 Dec 2025
Alison
Reliably good!
2/10
Poor
01 Dec 2025
Paul
No thanks
Leisure Family
10/10
Exceptional
27 Nov 2025
Andrew
Staff
Business
10/10
Exceptional
22 Nov 2025
Suresh
Excellent service from staff
Leisure
6/10
Pleasant
20 Nov 2025
Luke
Slow chek
10/10
Exceptional
18 Nov 2025
Teresia
Really good variety of breakfast.
Friends_and_family Family
10/10
Exceptional
16 Nov 2025
Amy
Excellent hotel, very good breakfast. Excellent staff on reception.
10/10
Exceptional
14 Nov 2025
Janean
We had a great time, from the spacious, clean room, food & the friendly staff
10/10
Exceptional
14 Nov 2025
Jose
Staff, amenities, clean room
Leisure
8/10
Excellent
14 Nov 2025
John
Very slow check in. Maid told me to check out was 10am not 11am which was frustrating
10/10
Exceptional
14 Nov 2025
Matthew
Love this hotel. We will return next year
Business Friends

Location & surroundings

Holiday Inn London Shepperton
Felix Lane, Shepperton, United Kingdom

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Holiday Inn London Shepperton

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