Name: Atrium Hotel Heathrow
Address: Great South West Road, London, TW14 0AW, GB

10/10

Exceptional

16 Jul 2026

Olivia

The pool was great

Self

10/10

Exceptional

16 Jul 2026

Lynsey

All very good, rooms were lovely and so quiet. Breakfast was “OK”

10/10

Exceptional

15 Jul 2026

Sandeep

Very good spacious rooms

8/10

Excellent

15 Jul 2026

Elee

Stayed for one night due to having an early morning flight the next day. Service from the staff was friendly, welcoming. Although this was a 3-star place, for the price paid, the value was more like 4-star. I enjoyed it, convenient and adjacent to Metro.

Self

10/10

Exceptional

14 Jul 2026

Adnan

Over all good service & excellent experience. Only issues is no communel ash trays provide out side the hotel. Still a lot of smokers around and whenever I went outside people were smoking all over due to it is big 4 star hotel but no communal ashtrays. Hotel should reconsider policey.

Partner

8/10

Excellent

13 Jul 2026

Mark

Got an upgraded room which was nice, however it wasn’t laid out as a twin, so had to separate beds and divvy up the bedding. No spoons or stirrers in the room, card holder cover fell off when putting card in. Shower good (though water went everywhere as lip to shower was quite shallow) and bathroom and room decent overall.

Staff not that helpful or welcoming when checking in/out. No bar open when England game was on. Parking spaces were tight and an odd shape in basement. Breakfast good and a reasonable choice however the juice machine just dispensed pure water for the apple juice and extremely watered down orange juice. I also had to help one of the lady’s lift the cup tray onto the side as it was too heavy for her!?

Not a bad hotel overall for the price on London but they need to do some of the very basics better.

Friends_and_family Friends

8/10

Excellent

13 Jul 2026

Harshleen

The place was very pretty, the room was clean and the TV had things like YouTube and live TV. Pool area was nice and they had a good variety of food too.

Normally, when going to hotels, I have had extra pillows, however this room didn’t have it but I’m sure if I let them know they would have given extra. The room was pretty clean but we did find some sort of insect in the room. Other than that, it was a great stay.

Partner

10/10

Exceptional

13 Jul 2026

John

Location is great if you have a long layover in London. Right off the Piccadilly line.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Jose

Good service and staff realy friendly

Family

10/10

Exceptional

13 Jul 2026

Alison

Lovely room. Plenty of tea bags - good sized mugs. Good location for airport.

Self

8/10

Excellent

13 Jul 2026

Dave

Easy parking

Partner

2/10

Poor

12 Jul 2026

Bethany

Borderline diabolical. The star I’ve given is because of the decent location and the size of our room, even if it was grubby. I’d messaged the hotel the day before we were due to check in, asking if it would be possible to check in slightly earlier. I hadn’t had a response the next day so tried ringing, but it just rang out every time I called. We arrived 15 mins before check in time after purposely dawdling in London all day and went to our “runway view” room, which was laughable they are allowed to call it this, as the runway was only visible if you pressed your face against one of the windows in the far corner at an angle. Even then, you had to squint as the runway was just about slightly visible in the far distance, across 2 busy dual carriageways, car parks and fields; not quite what I imagined when I paid extra for this as part of a birthday present. The room was large, but was covered in dust. There were random stains on the walls, carpet and furniture - everything felt unclean. The air con was about as effective as someone blowing on us and the shower pretty much flooded half the bathroom, even with the bath mat down. The reception area was full at all times with people just congregating and we came back both nights we stayed to music being played on phones and takeaways being eaten by large groups of people. The location was decent enough for what we needed, but there’s not a chance I’d stay again or recommend it to anyone needing to stay in the area.

Friends_and_family Friends

8/10

Excellent

12 Jul 2026

Joanna

Pool and gym areas great addition.
Parking £18 for 24 hours but if you forget to pay straight away you can’t backdate the time of entry so currently hoping I don’t get a fine for the period I hadn’t paid for. Had to pay for a further 24 hours at 8am even though check out was at 11am, the only option is to pay for 24 hours.
Decent breakfast although dining room floor not kept clean, no hash browns or vegetable sausages available when I was choosing my food, and fruit juice machine did not deliver juice, more like coloured water.
Cafe offered meal deal for £12 but a service charge of £1.50 pp was added on top of this.
Room spacious bathroom and facilities clean and free to use safe in bedroom.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Michele

Great room.
Restaurant had a good deal on food/drink
Breakfast was just ok

Partner

8/10

Excellent

11 Jul 2026

Curt

The food at the restaurant was not eattiable, ordered what was promoted as a juicy burger and got a very dry cold burger on an old bun. The roomay be nice but the good is terrible.

Partner

2/10

Poor

10 Jul 2026

hemant

I didn't have a good experience with the room I did request for a double bed but that didn't happen

10/10

Exceptional

10 Jul 2026

Matthew

Great hotel Great staff. Was hesitant at first after reading some reviews but overall my stay was very pleasant. Would definitely recommend and come back again if in the area.

Partner

8/10

Excellent

09 Jul 2026

Shimona

Well located next to underground
Clean, functional, good leisure facilities
Would benefit from a water cooler in reception

Family

8/10

Excellent

09 Jul 2026

Desislava

The hotel was decent and it was only a one night stay. I did find hairs from previous occupants of the room, which wasn’t a great experience.

Partner

2/10

Poor

09 Jul 2026

Lyndsey

I had booked a stay for 4 nights. Check in was at 3pm on 4th. I arrived at 12:30am on 5th. There was no room despite pre-booking. There was a lobby full of other people in the same situation. There had been a party and the place was crawling with at least 8 armed police officers. Staff at the time were not helpful. The reception staff member appeared to be on his own and was unable to leave to get us a glass of water to take medication. When we complained at the lack of room and pointed out that it had been paid for already, we were told that we would have to take it up with Expedia. At 3am we were offered a double room. (I declined as I had asked for a twin). We finally got a triple room at 3:30am.
Talked to female booking manager next day. She was very curt in her response. I needed a second room and managed to book that but told her I'd pay after speaking to Expedia about the refund for the undelivered room the night before. During my time talking to her, she was incredibly rude to other customers. She did agree to provide us with complementary breakfast for stay as requested in unanswered email from May.
Later that day, as a queued for the second key, I overheard reception staff being sarcastic and rude to customers as a matter of course when they raised concerns. This went unchecked by the manager in charge. I was offered a reduced rate for the second room rather than a refund which I accepted. Rooms were comfy and clean but breakfast was rank rotten. I won't be back!

Family

10/10

Exceptional

08 Jul 2026

Sarah

The let down was the parking-but if a free for all and staff could see people were confused and didn’t help.

10/10

Exceptional

07 Jul 2026

Toby

Excellent stay for Heathrow with the exception of the Goan Night event, being held the night we stayed which didn't finish until 12:30am, you could hear the bass on the 4th floor.

Free Parking & EV charging via Pod Point

Family_with_children

8/10

Excellent

07 Jul 2026

Jennifer

Breakfast was largely inedible. Quality of buffet style was sacrificed to quantity. Location is excellent. Beds firm and good sleeping. Only the kitchen disappointed. Everything else was good or better.

Family

10/10

Exceptional

07 Jul 2026

Michael

Very convenient and well run airport hotel, close to a great British Indian pub, prime plane spotting locations. Clean rooms, comfortable beds, and I must complement the soundproofing. Despite the hundreds of planes flying right over our heads, I didn't hear a single one. Definitely worth the two metro stops to stay here for far less than the hotels on airport grounds.

Family_with_children

2/10

Poor

06 Jul 2026

Hedieh

We booked a room for overnight stay as our flight was at 8am and needed to get to Heathrow super early. When we checked in, there was a huge party and the music was so loud. We asked for a room away from the party and we were told nothing is available. I found it hard to believe as the hotel has SO many rooms/ floor!!! The music was so loud that the curtains would move from boom boom sound impact. I managed to sleep for only few hours before getting up at 4:30 to go to the airport. It wasn’t a great stay for sure.
The room was clean but everything was outdated a bit. The location is great as there is an underground station across the street that connects to T3 in no time.

Partner

8/10

Excellent

06 Jul 2026

kevin

Perfect stay for what we needed.

Family

6/10

Pleasant

06 Jul 2026

Sadeesh

Parking is terrible, inside the hotel they charged me £18 per night

Partner

10/10

Exceptional

06 Jul 2026

Robert

Great location for plane spotters as the planes land, nice and close to both the tube and the airport, superb health/Spa facilities, comfortable beds and reasonably priced food.

Partner

6/10

Pleasant

06 Jul 2026

Alastair

Noisy party but staff placed me away on far side of hotel. Functional. Strong smell of urine in the room

Self

10/10

Exceptional

06 Jul 2026

andy

Booked at very last minute for an early flight. Everything excellent.

Self

10/10

Exceptional

06 Jul 2026

Roger

Close to Heathrow and accessible from downtown London via train and bus but there is no free shuttle to Heathrow which I had seen advertised and one of the reasons I booked the hotel, in fact there is no shuttle at all to Heathrow, you have to take a 5 minute walk over to the Hilton Garden Inn that has a 7 pound shuttle. Uber is approximately 27 pounds. The indoor pool, hot tub and sauna were a nice bonus and there is a decent restaurant/bar onsite which makes it very convenient if you are catching a flight out the next morning.

Self

2/10

Poor

06 Jul 2026

Graeme

Function in hotel went on til early hours. Staff unavailable on phone so impossible to complain. Hotel is depressing.

Self

2/10

Poor

06 Jul 2026

Elizabeth

We were given a room with four twin beds when we had paid in advance for a queen and a twin. The beds were extremely uncomfortable. There was a very loud dance party that was going on until 1:30 am. We were on the second floor, but it was so loud the bed and floor were vibrating. There was AC as advertised but it did not work and there was no way to open the window. The room was dirty with trash under one of the beds and a large collection of half used shampoo and soap bottles in the bathroom. There were many stains on the walls and carpets and significant mold and grime in the bathroom. The breakfast buffet was not good.

10/10

Exceptional

05 Jul 2026

Reza

Pleasant one night stay.
Room and premises were clean and well maintained.

Friends_and_family Family

2/10

Poor

05 Jul 2026

Akram

I do not recommend

Family_with_children

10/10

Exceptional

05 Jul 2026

Kaleb

Staffg

Friends

10/10

Exceptional

05 Jul 2026

Leland

The pool, spa, clean room, sauna, hotel staff, comfortable beds and delicious breakfast

Self

6/10

Pleasant

04 Jul 2026

Kendra

The hotel was very booked - when we arrived there were two large groups that the reception were dealing with. The staff worked through the crowd pretty quickly which we were glad of. The room was fine - very nice glassware. We looked out the window and felt very disturbed to see a huge trash heap below. We had booked the hotel for the pool (evening entertainment for kiddo) and proximity to Heathrow. We were very disappointed to learn the pool closed at 8pm, and we later learned that getting to Heathrow was costly and expensive. Uber was from £27 and the tube (which we took) - was 10 minutes, wait, but then, we had to sit on the train for 10 min before we moved to our terminal.

The manager was very nice - he offered us buffet dinner given we missed out on the pool and overlooked a trash heap. We probably wouldn't stay again - there's nothing much around, and it's not convenient enough to get to Heathrow.

Family_with_children

8/10

Excellent

04 Jul 2026

Ronald

Very good all round, the room was very clean and comfortable, one down side was the two single mattress placed together to make a double mattress but other than that it was great. The staff was very helpful and friendly.

Partner

10/10

Exceptional

03 Jul 2026

Georgia Mae

Amazing hotel the rooms were clean I stayed for 2 nights and the room was cleaned for the 2nd night. Hotel staff are very helpful and friendly.
The hot tub and pool were well maintained and I made good use of them. Will definitely be back!

Partner

2/10

Poor

03 Jul 2026

Christiane

I really wish I had not booked to stay there - it was awful. Having arrived at reception at 21:15 I asked what time the restaurant closed and was told by the young receptionist it would be at 22:00. I rished into the restaurant only to be shooed out by a waitress there who told me it was too late for dinner. There was an elderly American couple who halso wanted to eat and they, too, were turned away. There was nowhere nearby where one could get food. I managed to source a lonely BLT-sandwich at a nearby filling station ... My room had not been prepared - I had specifically asked for a double bed so someone rushed up to push two single beds together. when I looked closely I found a bundle of used bedlinen thrown into the corner of the room. I ended up sleeping on top of the duvet because I did not wish to roll into the gap in the middle between the two beds so did not have a good night's sleep. The pool closes at 20:00 so too late for me to use; the cafe was taped off with construction-site tape and the staff all round seemed poorly trained. Metal room doors painted a dark brown like a YH or prison. Rooms are carpeted so extremely unhygienic. The hotel clearly does not thrive on repeat business. They seem to cater mainly for tour groups. At the time of my stay these seemed to arrive in their majority from Asia (India and China). The saving grace is location as the Hatton Cross tube station is right opposite so it was easy getting to the terminals.

Self

10/10

Exceptional

02 Jul 2026

Antonio

Super convenient and so close to the train station.

Partner

2/10

Poor

30 Jun 2026

Julianne

My stay at the Atrium Hotel was extremely disappointing. Due to severe weather, my room became completely flooded. Despite the seriousness of the situation, it took over two hours for staff to provide me with an alternative room.

The customer service from the night management team was poor and lacked empathy throughout the incident. As a result of the delay and disruption, I missed a day’s work because my replacement room was not ready in time.

When I initially raised my concerns, management appeared reluctant to assist. It was only after speaking with the day manager that my complaint was taken seriously, and I was assured that my stay would be refunded. Unfortunately, I am still waiting for that refund to be processed.

I have video evidence of the flooding and the condition of the room. While I appreciate the efforts of the day manager, the overall handling of this situation fell well below what I would expect from a hotel.

Self

8/10

Excellent

30 Jun 2026

David

A good option when travelling trhough Heathrow. Handy for Feltham , Twickenham and Richmond also (good bus and train links nearby)

Friends

6/10

Pleasant

29 Jun 2026

Kulsum

Stay was comfortable, breakfast was just average with both the coffee machine shutting off twice. Hotel does not even have shuttle service to the airport.

Partner

10/10

Exceptional

29 Jun 2026

Laura

Excellent new hotel. Comfy beds, great food. Indian cuisine is well done!
Hotel is NOT connected to the airport shuttle though. Be prepared to hire a cab. $30

Self

6/10

Pleasant

28 Jun 2026

Thomas

Ok place to stay after a long flight but wouldn't stay more then 1 night..

One nite and move on

Family

6/10

Pleasant

27 Jun 2026

Genevieve

Room had a damp old smell, bed was comfortable and breakfast was good.

6/10

Pleasant

27 Jun 2026

R

No microwave anywhere in the building.

6/10

Pleasant

26 Jun 2026

Bhakti

Had some issue with air con cooling. Otherwise everything was good in terms of cleanliness, breakfast. Staff is very good polite and helpful

Self

6/10

Pleasant

25 Jun 2026

Leslie

On a positive note, our room was quiet - despite our proximity to a runway.

The bed was barely adequate. Very small. We were irritated by guest room dishes in the hall. Especially as housekeeping was working in nearby rooms. They never cleaned them up. They were there the next morning. Bad form IMO.

The lounge was closed without explanation. So no World Cup game.

It seemed like the hotel was on life support.

Partner

6/10

Pleasant

25 Jun 2026

Nickheisa

the beds are tiny. i don't know what they have against full size beds they do this for money.

Self

6/10

Pleasant

24 Jun 2026

Suman

I was given a room that has no wifi connection and even my phone had very bad reception as the room is surrounded by other rooms and there is window with daylight.

Family

6/10

Pleasant

24 Jun 2026

Bryonie

No hair dryer in room. Staff were helpful. Long line ups at Breakfast.

Self

8/10

Excellent

24 Jun 2026

Russell

Unfortunately the breakfast was a little lack lustre with the majority of items either just warm or cold sadly.

This is a great hotel barring breakfast.

Self

10/10

Exceptional

23 Jun 2026

Laura

Stay here night before early morning flights. Very clean hotel, ideally situated. Friendly and helpful staff, very good restaurant with good range of food choices but the curries are the best.
Nice room, quiet, comfy bed, air conditioning which is very welcome. Recommend staying here before/after a flight.

Partner

10/10

Exceptional

22 Jun 2026

Carl

Everything was immaculate, from the first Welcome (Very Friendly Staff), Food & Drink, Rooms, Costs of Everything & The Amenities..... it was Amazing! It was Amazing how quiet the rooms were and we loved watching the Planes come in from our room! We cannot wait to come back again! Thank you to All the Staff for making our stay the Best hotel we've ever been in and making us feel welcome from the moment we stepped in through the front doors!
And with having disabilities everything was made very easy to access!!! 12/10

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Mark

Very convenient for overnight stays at Heathrow.
There is a nice pub a 5 minute walk away.

Partner

6/10

Pleasant

18 Jun 2026

Krista

Pictures on Expedia for the property were somewhat misleading. It’s a very unique hotel
In an equally unique spot - the middle of a busy intersection near London Heathrow T4. It seems the property, although completely booked, is not using the dining areas to their full extent & we found the menu wasn’t very extensive. The lobby & coffee area were completely crowded out.
The best thing was discovering I could watch planes landing or taking off coming right by our window. The sound proofing of the building is amazing. Also, a very good pub Within walking distance.

Friends

10/10

Exceptional

18 Jun 2026

Alta

Close to Heathrow. Across the street from the train station. The room was clean and comfortable and attractive. Staff was friendly and helpful. The restaurant/bar was excellent, the staff was very friendly and attentive. The food was good and reasonably priced.

Family

10/10

Exceptional

17 Jun 2026

Raymond

Good

Partner

10/10

Exceptional

16 Jun 2026

Helena

Excellent hotel. The staff is friendly and always helpful and there is a 24/7 staffed reception. The hotel has a great location next to Hutton Cross station from where you can take buses and metro. Each room has a mini fride and an ironing board

10/10

Exceptional

16 Jun 2026

Mark

Ideally located right next to Hatton Cross underground station, allowing an easy connection to Heathrow airport, it has a swimming pool, hot tub and Sauna plus a gym, fully air conditioned, good choice of buffet breakfast, cafe and restaurant onsite also.

Self

10/10

Exceptional

16 Jun 2026

Deepak

Everything is cleaned

Partner

10/10

Exceptional

15 Jun 2026

Darren

Ideal for Heathrow airport

Partner

8/10

Excellent

12 Jun 2026

Yuet Ming Antonio

Location is very close to station, trasportation convenience, gas station nearby, shopping convenience, staff very nice and friendly, the only complaint is the restaurant less food selection.

Partner

10/10

Exceptional

12 Jun 2026

Melinda

Great hotel and perfect for a night before or after a flight

Partner

10/10

Exceptional

10 Jun 2026

Colin

Great room. Comfortable bed. Staff very friendly. Breakfast could be better quality - pass marks, just.

10/10

Exceptional

09 Jun 2026

SHERON

A very comfortable stay. The room was clean, very relaxing, and the staff were amazing. They went above and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting. This emphasises cleanliness, comfort, and exceptional service.

Partner

4/10

Poor

08 Jun 2026

Punam

Bathroom smelt like sewage

10/10

Exceptional

05 Jun 2026

James

.

Partner

6/10

Pleasant

05 Jun 2026

Shawn

The bed was really hard. But the room was huge. Great location to Hatton Cross Station

Partner

6/10

Pleasant

03 Jun 2026

Nicholas

Isolated location without having to use tube.

Partner

10/10

Exceptional

02 Jun 2026

Alison

An excellent hotel for an airport stopover. Cannot fault service or quality of the room and all the facilities. Very good price for great accommodation. Would definitely recommend and stay again,

Partner

10/10

Exceptional

02 Jun 2026

Carolyn

Very clean and quiet. Will definitely stay every time I travel to London.

Self

4/10

Poor

02 Jun 2026

CHERYL

NOT HAPPY AT ALL

Friends

8/10

Excellent

02 Jun 2026

Helen

A good room, although the interior window was a bit of a surprise. Although there was air con, it kept cutting in and out and we had a broken nights sleep as a result. Breakfast was in the atrium but felt very canteen like and there was no atmosphere.

Friends

10/10

Exceptional

01 Jun 2026

Ismail

Nice and clean and comfortable bed

Partner

10/10

Exceptional

01 Jun 2026

Alison

Love this hotel

Partner

10/10

Exceptional

01 Jun 2026

Matthew

Great spot, clean and modern bathroom, spacious room.

Friends_and_family Family

4/10

Poor

31 May 2026

Philip

How can you have a hotel at Heathrow that doesn’t serve food or drink at 10.30pm on a Saturday night.! Staff said the Petrol Station up the road is your best bet. That was closed too!

Self

10/10

Exceptional

31 May 2026

Julia

Really easy to find being next to the station, had a room towards the outside and couldn't hear any noise from the airport, nice view of the fields

Self

6/10

Pleasant

31 May 2026

peter

Room nice and quiet, welcome was very rushed and I did have a enquiry, said they speak to a manager, didn’t hear a thing back. Stay was 2 nights.

Self

8/10

Excellent

30 May 2026

Dean

Good overnight hotel - breakfast OK

4/10

Poor

30 May 2026

Denise

I stayed 3 nights and the first 2 were ok. Third night I noticed the air conditioning wasn’t working. Long story short, I phoned Reception 3 times, was told a maintenance person was “on his way” but he never turned up. Said they only have one maintenance person for the whole hotel and he was busy!! And they didn’t offer another staff person to possibly come and help me.
I got fedup waiting for maintenance, had to go to bed as I was catching a flight the next morning. Slept very fitfully.
Location very convenient for Heathrow. I had actually stayed there before but there wasn’t a heatwave at that time!
Bed comfy. Breakfast buffet very good.

Partner

6/10

Pleasant

30 May 2026

Dora

I only stayed 1 night in the hotel with my 9 years old daughter. Overall it is a good hotel for 1 night, but we had some challenges:

Hotel car park (£18/night) is very small, it was full when we arrived, had to look for an alternative option near by. Better have a plan B before you arrive.
Swimming pool has restricted schedule for children. The pool is open until 8.00pm. We arrived at 6.00pm to the pool and been told that the children session is over. I booked a hotel especially for the pool. We went next day early after breakfast and before check out, but the pool was too busy.
We wanted to have a meal in the hotel restaurant, we got a table after 20 min. queuing up, but we decided to leave as we saw other guest are complaining that they are waiting 45 mins for their food. We went to the nearby Indian restaurant what was lovely.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Susan

Great

8/10

Excellent

28 May 2026

Adrian

Rooms are good, clean. Breakfast is excellent. Parking on a Saturday is a nightmare! Very small, tight garage. Got parked in front and back outside the hotel and couldn’t depart the next morning. Absolute s**t show. Apart from the parking nightmare, rest of hotel is good. Would stay again without the parking!

Family

8/10

Excellent

28 May 2026

Michelle

The room was spacious and clean. In addition, the room was quiet even though it is next to Heathrow Airport. The restaurant staff, especially the maitre d was friendly.

During breakfast it would be helpful if areas around the toasters, pancake makers and coffee makers were cleaned periodically. With so many people using them over several hours they get rather sticky and covered with crumbs.

Family

6/10

Pleasant

28 May 2026

Benjamin

Excellent pool and good depth for kids. Rooms were pleasant enough. TV in room was a great size. Food was poor, although not too expensive. Breakfast was one of the worst I've ever had at a hotel. Bar and restaurant weren't somewhere we wanted to stay long

Friends_and_family Family

10/10

Exceptional

28 May 2026

Paul

Hot tub is fantastic and the soundproof is very good. Great hotel to stay at.

Partner

10/10

Exceptional

28 May 2026

Jayne

Great access to the airport!

Partner

10/10

Exceptional

28 May 2026

Pik To

The staff are friendly. The runway view room is really good. My son enjoy it so much. The room was hot at first but the air-condition is cool enough over night. The over all experience is very good.

Friends_and_family Family

10/10

Exceptional

27 May 2026

nicola

Great hotel to suit my needs

Self

2/10

Poor

27 May 2026

Christopher

1) No Fridge in the room as advertised
2 Missing channels on the TV including free channels like CNN
3)Safe Not fixed to the wall
4)WiFi not working
5) Room Serviced at 6pm
6) Kids running down the corridor
7) Not answering the phone
8) Faulty USB ports
This hotel fixes nothing

Family

8/10

Excellent

27 May 2026

marien

Was very close to airport but did not hear planes all night. The buffet was not good at all. Catered to the Indian population probably because it was run by Indian, but the food was not good. The pool was extremely crowded and did not seem to be very organized or well maintained.

Family

8/10

Excellent

27 May 2026

DANIELLE

Room was lovely and clean, the restaurant and pool not so much. However needed more staff were needed to keep on top of tables and pool cleaning.

All the staff that were there were pleasent and helpful, a fair few even smiled 😁

We did really enjoyed the pool and the facilities, but it could have done with a little more cleaning, especially around the pool edge from plasters and such, maybe it's because we went later in the day and it may have been cleaner first thing. But lovely addition to have in a hotel 😊.

The restaurant was slow service even though it was just our family of 4 and another family of 4 in the restaurant..... with an additional 12.5% added on for a Service charge, it was expensive. We didnt eat again the second night.

The room was lovely, well presented and clean. The air-conditioning was a very valued asset with the heat wave going on at 35 degrees, and the kids were impressed with the tv size.

Breakfast had a vast variety of of food to choose from and my son loved the pancake machine 😍.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Alison

Love this hotel, we stay one night a week and have done for the past 6 weeks or so, totally recommend

Partner

10/10

Exceptional

25 May 2026

John

I found the hotel nice and close to the tubes handy for the airport easy to get around from the hotel