Aerotel London Heathrow

United Kingdom , London
London, Aerotel London Heathrow Terminal 3 Arrivals Hall
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100 reviews shown

8/10

Excellent

16 Jun 2026

Janet

This hotel is very handy to Terminal 3 and 2, with free intra-Terminal trains running to other terminals (allow at least 1/2 hour). It has great beds and is quite soundproof from air traffic noise. The upstairs lounge provides good free coffee. The only issue is locating the hotel, but helpful staff at the Terminal 3 DEPARTURES area will direct you far down to the end of a corridor. Look for overhead signage, not immediately, but later once you turn right upon entryto Departures. We would DEFINITELY use this hotel again at Heathrow Terminal 3.

Friends

10/10

Exceptional

15 Jun 2026

David

Simple and does exactly what you need for a short stay close to the terminal

Self

8/10

Excellent

15 Jun 2026

Sandra

Great airport location. Small but adequate room.,Windowless room so bit claustrophobic for me but otherwise no issues. Good value

Partner

6/10

Pleasant

13 Jun 2026

Ruth

The hotel was fine but what I didn’t expect was there wasn’t a window in our room. Felt more like a prison cell than a hotel, and I wouldn’t recommend for anyone who is claustrophobic.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Kenneth

The staf was so helpful food excellent could not fault experience

Self

6/10

Pleasant

08 Jun 2026

Abbie

We weren’t prepared for how tiny the room was. Like a room on a train, except no windows. It really didn’t matter because I fell asleep the minute my head hit the pillow.
Still, in the back of my mind I worried about what to do in case of fire.

Partner

8/10

Excellent

08 Jun 2026

sheena

Great location and perfect for an early flight a sit was right in the terminal!

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Graham

For a stop over or pre flight stay really convenient.

The one big downside is you want to sleep and reenergize
YOU CANT, doors all bang loudly design flaw
From time you check in, to the time you check out
Even with a white noise machine and ear plugs the constant banging, ruined what could have been a perfect stay

If you are a

Partner

2/10

Poor

04 Jun 2026

hani

No windows in the rooms !! You would definitely feel claustrophobic when staying in their rooms . When I booked this Terminal 3 hotel, Expedia did not advertise as such. I felt cheated . I had to psyche myself and go through the night with this, but it was not pleasant. Look for another hotel even if you have to use Heathrow's free inside airport train

Partner

6/10

Pleasant

03 Jun 2026

Trevor

This is a hotel room taken up mostly by the bed with a bathroom and toilet. It was clean and secure and perfect for an overnight stay at the airport. Good for no more than two days. I you want a regular hotel with room comfort this is not for you. That being said it was perfect for getting up ready for your flight the next day

Partner

6/10

Pleasant

03 Jun 2026

Trevor

Staff were super helpful with overcoming the shock of small room without natural light (all rooms without windows btw).
Lounge, library and coffee machine very useful.

Partner

6/10

Pleasant

02 Jun 2026

SARAH

It’s small but convenient

10/10

Exceptional

02 Jun 2026

Linda

Great hotel if you are departing/arriving at terminal 3 😁

Partner

4/10

Poor

02 Jun 2026

Walter

I seem to have been overcharged $209

Partner

10/10

Exceptional

01 Jun 2026

Luciano

The Duty Manager - Jackie was excellent and was of great assistance with our check inn. She was friendly and professional and made us feel very welcome as was the check in staff at the desk

Partner

4/10

Poor

01 Jun 2026

Dev

They didn't give me the free contintental breakfast and said my booking didn't include that even though it did

8/10

Excellent

01 Jun 2026

Manon

Nice room clean , great service

Partner

8/10

Excellent

30 May 2026

Justin

lovely location very comfortable and helpful staff

Self

4/10

Poor

29 May 2026

Chris

The elevator was broken so we had to carry all our luggage up several flights of stairs. The lobby restroom was out of order. The connected bar had a DJ and lights blaring until well after 1:30 in the morning-we had to wake at 4:00 for an early flight, no rest. Hotel needs some major updates.

Friends_and_family Family

2/10

Poor

27 May 2026

Carol Anne

A tiny cubicle with not even a window. Extremely difficult to flush the toilet. Sink wouldn’t drain. The tiniest room for $300+. Could barely turn around. The only thing good about it was it is very convenient for Heathrow.

Partner

6/10

Pleasant

27 May 2026

Selina

zthe hotel was very convenient very compact..not microwave or closet area but I gurl because it's for really short stat. Had the same experience thar I had at another hotel under I H G staybridge. Staff kept checking on us for our room number.. as if we should not be there. More than likely because we were black.

Family

10/10

Exceptional

26 May 2026

Hayley

I was really impressed with aerotel at Heathrow. Staff were friendly, room was spacious, clean and comfortable. I'd definitely stay here again.

Friends_and_family Family

6/10

Pleasant

26 May 2026

Daisy

The room was too small for 3 persons to stay ,
I will not come back again

Family

10/10

Exceptional

25 May 2026

Teresa

clean, convenient

Partner

4/10

Poor

24 May 2026

swati

Good only if you are in transit or catching a flight. The room had no windows, felt like being in a bunker. Bathroom was clogged. Not a pleasant stay.

Friends_and_family Family

8/10

Excellent

22 May 2026

Donald

Tiny, tiny room but directly connected to terminal 3 so well worth it. The bed was comfortable, the shower was excellent, and they had in-room coffee. If you have an early flight out of Heathrow terminal 3 it works very well.

Partner

8/10

Excellent

19 May 2026

Barb

We found it somewhat disconcerting to be in a room without a window. We were also disappointed that the hotel did not have luggage storage. That forced us to spend the day sitting at the airport until we could check in.

Partner

8/10

Excellent

19 May 2026

Karen

Good hotel if you want to be close to the terminal but expensive for standard of room and options locally for dining are limited

10/10

Exceptional

19 May 2026

Matthew

I enjoyed my night thank you! And Jesus loves you so much

Self

6/10

Pleasant

17 May 2026

Marie

Although modern and clean, the room was very small with no window. Ideal location in the terminal but expensive, as doesnt include breakfast and no facilities.

Partner

8/10

Excellent

14 May 2026

Elizabeth

The room was perfect for a one night stay in Terminal 3 for a flight the next m

Self

6/10

Pleasant

13 May 2026

Rowena

Toilet flush was temperamental and (tiny) sink was very slow to drain. Washcloth was stained.
Despite having no window, room could not be darkened because of glaring thermostat and other points of light from various electronics.
Beds were comfortable and clean, check-in and check-out were quick and efficient.
Chose the hotel for the convenience of staying in the terminal between flights, but thought it was overpriced even so.

2/10

Poor

12 May 2026

James

What a terrible hotel. They charge a luxury price and have nothing to show for that. NO AMENITIES! Nothing except lounge un- attended and without anything to offer.

Do not stay here when there are so many better locations that are still convenient for Heathrow travel.

Self

10/10

Exceptional

10 May 2026

Stephen

Great convenient hotel

Partner

10/10

Exceptional

08 May 2026

Elizabeth

Beautiful clean bed linen and clean fluffy towels.
Room size adequate for my needs

Self

8/10

Excellent

08 May 2026

Katy

Great place for a sleep for a super early flight. Very convenient. The tv in my room didn’t work but as I was there just to sleep it didn’t bother me. Room is tiny but again it served its purpose perfectly. I would stay again.

Self

6/10

Pleasant

07 May 2026

Krystal

Clean. Located conveniently in arrivals in terminal 3. Great staff. I booked a double room. Very small room for myself and husband to manoevre 2 large suitcases and a hand luggage in this space. Price for one night 300 USD which we felt was high for that size of room. Bathroom very small. Shower divided by a half partition from adjacent toilet so a lot of water got onto the floor and mats were all soaked. No physical space to hang up towels in bathroom. Not enough space to rest things on around the sink. Overall just too small for a couple in the double room.

Partner

8/10

Excellent

07 May 2026

Simon

Room was clean and whilst small, not the smallest airport hotel room by any means. Very handy location for T3 but a ten minute walk from T2. Plenty of options nearby by food. Aircon worked fine so temperature was comfortable.

6/10

Pleasant

06 May 2026

Sylvie

La chambre était petite pour 4 et sans fenêtre.

Partner

10/10

Exceptional

05 May 2026

Iain

Room was small but very convenient for flight

Partner

10/10

Exceptional

04 May 2026

suzanne

No microwave so the food we bought at M&S we couldn’t heat up. Otherwise great

4/10

Poor

02 May 2026

Janet

The room was overpriced. It was tiny and had no windows. No chair and no desk.

Self

6/10

Pleasant

01 May 2026

Linda

Very small room with no window. Tiny bathroom. The shower is so close to the toilet and the water sprays onto the floor.

Partner

8/10

Excellent

01 May 2026

Simon C

Unfortunately they dont storage bags and want 20 pounds per hour to get a room early. But I understand holding bags is a hassle.

Partner

10/10

Exceptional

01 May 2026

Rebecca

Exceptionally clean room and comfy beds with great quality bedding

6/10

Pleasant

01 May 2026

Michael

Its all about convenience being inside T3 (land-side).
It's basically a shoe box with no windows, bathroom is very, very small and water floods the entire space.
No luggage storage facilities
Indifferent staff.

Self

8/10

Excellent

01 May 2026

Courtney

Clean room and communal areas , staff very friendly , right in terminal would stay again

Family

8/10

Excellent

28 Apr 2026

Kim

A very good airport hotel for travellers to stay on a short term prior to catching their flights especially early in the morning.

Family

10/10

Exceptional

27 Apr 2026

Elizabeth

Such a wonderful place to relax and refresh between flights! Very clean and quiet.

Self

10/10

Exceptional

27 Apr 2026

Timothy Or Sue

Nice hotel to catch a morning flight.
Tim L.

Partner

10/10

Exceptional

27 Apr 2026

Caroline

Perfect for short stay betwern flight at Heathrow

Self

6/10

Pleasant

25 Apr 2026

Lewis

Shame about the lack of facilities but convenient for an overnight stay

8/10

Excellent

24 Apr 2026

Murray

Clean, convenient, pleasant staff

Partner

10/10

Exceptional

22 Apr 2026

Amy

If you are departing out of Terminal 3 at London Heathrow, I can’t recommend this hotel enough. We were there to get a good night’s sleep, shower and repack for our flight the next morning. Early check in time is so helpful. The front desk staff were awesome. We requested 2 twins, they made a mistake and gave us a double bed. They quickly corrected it and even gave us a complimentary choice from their food/drink purchase area.
Once we got into the room and started to relax and shower, we never left again until the morning. We didn’t see the library or coffee/tea bar on 2nd floor, but I’m sure it was nice. No windows=total darkness if desired. We also had a nightlight behind our headboards. The beds were comfortable, sheets were nice and clean. Towels were large and they had washcloths. It exceeded our expectations and completely met our needs. We had our own food and were perfectly content to use the in-room kettle to have a coffee in the morning. I wouldn’t stay there just to stay there, but for its purpose, it was perfect. Bring earplugs or noise canceling. The walls are thin. But my noise canceling headphones handled that with no problems. Would absolutely stay again if we had a need for this. 5-8 minutes walk to departures area. Most relaxed travel day I’ve ever had.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Brihanna

Perfect for a good sleep before a flight at Heathrow easy overnight stay thank you

Self

8/10

Excellent

21 Apr 2026

Gal

I stayed at this hotel 6 or 7 time, it's practical simple hotel and th most important it located right insid the terminal which is perfect if one need to catch morning flight as I often do.
My only complain is the carpet I the corridors, it's so difficult to roll any su8tcaase on, hotel at this location should know better.

Self

6/10

Pleasant

20 Apr 2026

Ameae

Trainee on the check-in desk was officious and not friendly. I would stay again for convenience if flying from terminal 3 but for no other reason

Self

8/10

Excellent

19 Apr 2026

Xiao Dong

Toilet can’t flush

Self

10/10

Exceptional

19 Apr 2026

Shamina

Very conveniently located directly in Heathrow Terminal 3, so was great for our early morning flight. Stayed as a family of 5 in one of the family rooms for which they also provided a small baby crib, which was really helpful. Room size was good for our room type and was clean & modern. Staff were very polite & helpful. Would definitely stay again when flying from terminal 3

Family_with_children

10/10

Exceptional

18 Apr 2026

Lisa

Room is clean, staff are friendly and location is amazing. Please note there are no windows in the rooms due to the location.
We are fine with that but it’s worth noting.
They also provide tea and coffee in the room and a coffee machine in the common area.

Partner

10/10

Exceptional

17 Apr 2026

Alessandro

Yes

10/10

Exceptional

15 Apr 2026

Pauline

Very easy to catch an early morning flight.

Partner

10/10

Exceptional

14 Apr 2026

Jiri

All good - serves it’s purpose

10/10

Exceptional

14 Apr 2026

Raquel

Simple room. Not a lot of bells and whistles. It’s an excellent and convenient place to stay for a long transit (18+ hours). Since there is no bag storage, I wish there was an agreement with the luggage storage opposite the hotel for discounts or free storage under a certain length of time.

Self

6/10

Pleasant

12 Apr 2026

Ameae

No restaurant, no windows in many rooms. Bathroom looked OK until I wiped up a spill on the floor and it became obvious it had not been wiped between guests. I booked for both convenience and because the ratings were excellent. In future, I will go back to Hilton garden at terminal 2.3

Partner

10/10

Exceptional

12 Apr 2026

Vicki

I was traveling with my elderly mother with mobility issues so this was a great choice for our flight with virgin airlines as the hotel is just steps away. I booked a family room with accessible bathroom. It was perfect, except for having no windows. The room features a kettle with tea, coffee, hot chocolate, etc. and free bottles of water. Heathrow assistance came to the hotel and help transfer us to check-in and throughout the airport to our gate. The hotel was not inexpensive, but worth every penny just for this service.

Family

10/10

Exceptional

10 Apr 2026

Vonni

This was the perfect place to lay our head down and sleep before getting up early for an international flight.

Partner

2/10

Poor

09 Apr 2026

Holly

Left after three hours. Sink was completely blocked and some horrible brown stuff came up from it. Room felt like a hospital. No windows. Lights were like a morgue. Never again. Staff friendly and polite.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Susannah

The room was clean, well soundproofed and the wi-fi was okay, dropped out now and again, but otherwise fine. The bed and pillows were very comfortable. A good choice if you need to be close to the airport for an early flight.

Self

8/10

Excellent

08 Apr 2026

Noble

Everything was fine but SMALL. Me and my 2 suitcases took up almost all floor space. Strict orders not to shower with bathroom door open or it triggers fire alarm!! Still
Figuring that one out. But location for my morning flight was key. I’d probably stay there again

Self

2/10

Poor

08 Apr 2026

Sheila

A charmless, windowless goulag. Many patients and prisoners enjoy more humane accommodation. Avoid at all costs.

8/10

Excellent

08 Apr 2026

Tim

Very convenient for Gate 3 Departures, literally inside the airport. Good Wifi, Comfortable but no food to speak of. Room has no window which is a little claustrophobic. Would use again.

10/10

Exceptional

06 Apr 2026

Adam

While the room was small and windowless, it was super clean and efficient and right in Terminal 3. It was less than a 5 minute walk to the departures in Terminal 3, so it was super convenient. I would absolutely stay here again if I have an early morning flight or need a brief stopover.

Family

8/10

Excellent

04 Apr 2026

Rosemary

Great hotel option for early morning flights... be mindful the hotel is at one end of Terminal 3 and the checkin for departing flights is on the other side of the terminal. Also, we found the carpet an impediment to moving our rolling luggage easily. Rooms are small so a bit pricey for what you get but worked for our needs.

Family

8/10

Excellent

02 Apr 2026

Jane

Rooms small for 2 but functional and very convenient

Family

10/10

Exceptional

30 Mar 2026

Michael

Convenient location in the airport, no frills

Family

8/10

Excellent

29 Mar 2026

Thomas

No breakfast

Partner

8/10

Excellent

28 Mar 2026

William

Conveniently located in terminal 3, a bit of a walk to 2 but not too bad. If you have an early morning flight it’s a good choice. Room was comfortable. Only real complaint is lack of food choices in terminal, you’re pretty much stuck with buying a cold sandwich

Friends_and_family Family

6/10

Pleasant

28 Mar 2026

David

6/10

Pleasant

28 Mar 2026

Irena

Expensive but ideal for just sleeping if you have an early morning flight or just need a few hours during the day.
No food served except snacks from vending machine so they should update their description. (M&S is 2 minutes away but nearest restaurant is a 20 minute walk across the terminal).
Unfriendly reception staff.

Self

10/10

Exceptional

28 Mar 2026

Richard

Wonderful location, helpful staff, nice breakfast/work room.

Self

10/10

Exceptional

27 Mar 2026

Diana

Location! Signage! If you arrive at Terminal 2, there is one tiny sign to the Aerotel directing you outside. Once outside there is nothing more. To find the hotel you must know it is in Terminal 3. Nothing to do with Terminal 2. So take the lift and follow the signs to Terminal 3. It's a long walk, but there are signs. Once there check-in was easy and the room was fine. Small and no windows but for an overnight stay after a long flight it was heaven. There are breakfast options in the terminal.

Partner

10/10

Exceptional

26 Mar 2026

Emma

Very clean and comfy rooms. Slept really well, so quiet. Would definitely recommend to book between flights for long layovers.

Family

8/10

Excellent

26 Mar 2026

Geraldine

Room clean and neat. Compact but adequate

Self

10/10

Exceptional

25 Mar 2026

Melissa

So much more than I expected. Room was nice - beds were large and comfortable. Room comes with water bottled, hot chocolate, tea and cookies! Staff is very nice. Very convenient to catch and early flight. The tube runs through the airport and you can take an easy trip into town

Family_with_children

6/10

Pleasant

25 Mar 2026

Sonia

Decent room and convenient because it is right in the airport. But you still have to go through border control even if you had a connecting flight the next day. I would probably get a more spacious hotel with windows slightly farther away next time.

Family_with_children

4/10

Poor

24 Mar 2026

Duncan

No hot water. Staff not interested

Family

10/10

Exceptional

22 Mar 2026

Stephen

Clean and efficient and right in the same terminal as our flight, could not be more convenient.

Partner

8/10

Excellent

22 Mar 2026

Andrew

A basic hotel, perfect to crash in after a lo g flight into T2 or T3 at Heathrow. Room had no window, but that didn't bother us on this occasion.

Partner

10/10

Exceptional

21 Mar 2026

Nikki

Came in late and this was perfect for early departure!

Family

6/10

Pleasant

19 Mar 2026

Amie

Staff ignored our request for twin rooms and allocated doubles instead, despite acknowledging our request and agreeing in advance we’d have twins. The sink wouldn’t drain. The light from the air conditioning controls was very bright and the room was horrendously stuffy so we slept terribly. The location was good though and very convenient

8/10

Excellent

19 Mar 2026

Ryan

Very friendly staff and room was small but did the job.

Friends

10/10

Exceptional

17 Mar 2026

Mary

The hotel was very clean, staff was so helpful even arranged for wheelchair assistance in am. The beds and bedding were so comfortable.

Family

8/10

Excellent

17 Mar 2026

Justine

Convenient, comfortable and on budget.

Only complaint would be bright green light on ceiling for smoke detector & room stuffy as no windows

Partner

10/10

Exceptional

16 Mar 2026

Chris

Excellent

10/10

Exceptional

14 Mar 2026

Alan

Location ideal for morning flights, or late arrivals.

10/10

Exceptional

14 Mar 2026

Antony

Staff were very friendly. Room was up to date, very clean with all amenities to hand.
Easy to find.
Library lounge on second floor with tea, coffee facilities with a tv - that was nice.

Partner

8/10

Excellent

12 Mar 2026

Not easy to find in the terminal but nice. Room basic but fine for one night layover. In terminal 3 not 2!!

Partner

10/10

Exceptional

10 Mar 2026

Helen

It is such a fantastic location, inside the Arrivals terminal 3 , just a 2minute walk to departures , it is our second stay here and would definitely use again.

8/10

Excellent

07 Mar 2026

Vicky

Easy to find, and such a convenient location. Stress free catching the early morning flight.