Name: The Close Airport
Address: 10 Harlington Close, Hayes, UB3 5BW, GB

10/10

Exceptional

14 Jul 2026

Amir Ryan

Helpful person to help with self check in.

Self

4/10

Poor

18 Sep 2025

Chris

I appreciated getting feedback. I had a lot of questions because we knew we would be getting in late. Based on their description, I saw nothing about a shared bathroom. I have a bad bladder, and this gave me anxiety. There was a potential for 8 people sharing yhe bathroom. This would have been problematic if they had a packed house. We had to pay $30 US dollars to drive less than 4 miles. They took a 25 pound deposit and if they don't pay me back, I will be relentless.

2/10

Poor

22 Dec 2024

Tori

Horrible

Leisure Friends

2/10

Poor

01 May 2024

Redwan

I have stayed to check in until midnight And heating is not working Dirty poor service

Business Family

6/10

Pleasant

29 Mar 2024

Rhonda

After we completed to million mile march getting to the house we were feeling like pack mules that had just been herded across the desert. We did give it a cute name though “Jack The Ripper Prospect House”. Baby we was so deep in the hood I got to watch Fridays live out of the window.

Leisure Friends

10/10

Exceptional

17 Mar 2024

Robin singh

nice experience

2/10

Poor

09 Mar 2024

Neelam

To much noises, very difficult to get in for checking so much confusion! In the room no where to hand the towels and clothes! Very dissatisfied

Leisure Family

2/10

Poor

19 Feb 2024

Amudat

This is not an hotel bit a home stay.
It has an old wretched bed for one that they class as double with springs underneath the sheets that they call a mattress, a chair and a tiny table. No wardrobe , no basis amenities and shared bathroom.
Please do not advertise this as an hotel any longer. The receptionist is also very very rude. The so called hotel debited my card with another £26. I do not know what for.

Business Partner

2/10

Poor

17 Feb 2024

Graeme

Not impressed.

Booked a deluxe double room. Definately not what we got. Room was so tiny. Enough room for a double bed and not much more. Definately not for 2 people with luggage. Heater barely worked. Location good for getting back to heatrow but not much more. Would not stay here again. Definately not in tiny room 5. Should be a single room at best. Sent a message about dis satisfaction but no response. Lots of messages before the stay about confirming identity and account details for a security deposit though.

Partner

2/10

Poor

14 Feb 2024

Ilham

I don't recommend

I didn't expect it to be this bad. I found condom in the room even if it was new, but I felt disgusted, the wardrobe is filled with things belonging to the owner so i put my staff on the floor. The kitchen is not clean. The cooker is not working, and because I have a heart condition, I can't order food from out that contains salt. I wanted to cook something for dinner, but unfortunately. The kettle is so dirty that no one can use it. The toilet is not clean. Bed and pillows were acceptable

Self

2/10

Poor

05 May 2023

Daisuke

Terrible.
I could not stay and needed to book another hotel.
Please refund smoothly.

Business Self

2/10

Poor

21 Apr 2023

Chris

After receiving the notification that the accomidation was booked i was dropped off in a dark and unwelcoming area.

I knocked on the door rang the bell and knocked on womdows for 15 minutes before thinking of reporting this as a scam abd rebooking into another motel.

Eventually a voice comes (i guess the management)over the intercom askimg me to log on. I had to use their wifi and pray my low battery on my phone held out and didn't die.

I had to put photos of ID and bank account details into a wattsapp message?! I ended up getting a code for door. Had to see in the dark with no lights.

Then i had to find my key? I asked the neighbours who were no help and luckily another person at the place showed me where to get the key and where the code was.

Absolute joke. Wont be back.

Business_and_leisure Self

8/10

Excellent

11 Feb 2023

Katie

It was great for one night before we went on our holiday, though there was only 1 glass and 2 mugs for 2 people

Leisure Family

4/10

Poor

01 Jan 2023

Elaine

The property is clean, it was a bit tricky to get in the door and we totally missed that we needed to check in again by showing our passport to the camera by the door. Kitchen: Great that there was cutlery and plates etc. There were no paper products to wipe anything off. The “dish towel” was a pillow case. The “sponge” that I assume was left for our use in the kitchen was obviously very old and used. I had to hunt through the cupboards to find the housekeeping cleaning products to replace it. No hand sanitizer or any other cleaner except dish soap. The bathroom: This,I feel, was NOT communicated in the hotel ad as being SHARED between 3 ( or more?) rooms. Had I been aware, I would NOT have booked this property. Also clean but no bath mat - a tile floor is slippery when wet. The tub is VERY high and difficult to “climb” into also there is nothing on the bottom of the tub which ,again, is slippery when wet. This could be a liability if there is an injury. The shower works fine when handheld but is impossible to use hands free as it slides down as soon as the water is changed from tub to shower. This means that water sprays EVERYWHERE and gets the floor wet. Again, a liability. Bedroom: Beds were clean Disappointing there is no media (TV, radio etc) of any kind but it was not promised. There are no hooks to hang clothing or towels anywhere.
This was listed as a hotel but it was a converted residence on a housing estate. No private bathroom

Leisure Family

6/10

Pleasant

01 Dec 2022

Aldin

Make it easier for one to get it, if out the country. Maybe leave WiFI free for someone who doesn’t have internet and can’t get ahold of you

4/10

Poor

27 Nov 2022

Verified traveler

Cheap but still expected slightly more

The door to my room couldnt be locked from the inside. As its a house with multiple occupancy, i felt very uncomfortable and ended up pushing a lightweight table against the door. I was next to the toilet (shared) which was noisy. You could hear occupants microwaving after 12am. All made for a restless night.

Self

6/10

Pleasant

25 Jul 2022

Qamar

House not a Hotel

It was not very clear at the time of booking what extra measures we have to go through. There was no one at the property to guide. Property have no signs or label. Its just house number and we were not able to locate it despite being in that cul desac. Luckly we have a smart phone to check our code to collect the keys, which was thanks to a neighbour helping us out to locate the area.

Partner

10/10

Exceptional

30 Jun 2022

Arden

A Hidden Gem for the Average Man and His Families

Excellent for the purpose and convenience to the airport terminals and local amenities.

4/10

Poor

08 Jun 2022

Verified traveler

Hardly the best.

Ugh. Place was hard to find and room pretty stark and barren. Shower had drainage problem, and no soap (fortunately, I always travel with some). No one on premises in case of any problems.

I will say that the instructions for finding my room key and getting in to the house were very clear and precise.

Self

2/10

Poor

15 May 2022

Louise

Very dirty. Not even a lamp or bedside table in room. Nowhere to hang clothes, no tea bags or coffee. Linen was clean but great clumps of hair all over the floor and in bed.. Hadn't been hoovered. Had to clean floor myself with toilet paper. Convenient location but do not recommend.

8/10

Excellent

19 Apr 2022

Mark

Overall good

Self

4/10

Poor

09 Mar 2022

Paul

Learnt a valuable lesson and don’t rely on pics they put up this hotel is basically a HMO with no TVs in the rooms and shared bathrooms teach me for not reading the reviews and description because I was rushing

Business

6/10

Pleasant

07 Dec 2021

Charles

Basic but good locaction.

Good location, close to Heathrow but rather sparse furnishings. Great value, though.

Self

2/10

Poor

22 Sep 2021

Lai Yan

No service

No service at all, no staff on site, no housekeeping

Business

8/10

Excellent

14 Aug 2021

Ellen

Basic but priced accordingly

Very convenient room with free parking near Heathrow airport. Nice pub walking distance from hotel.

Friends_and_family Family

6/10

Pleasant

09 Jan 2021

Mr Julian

Basic budget hotel

Hotel is a budget option and acceptable for what it is but could be kept a little cleaner

Self

6/10

Pleasant

09 Sep 2020

John

Disappointed there were only 2 cars allowed at the address and I had to park on adjoining street with restrictions. No hot water when I got up to shower at 6am. Close to Heathrow is an advantage.

Self

8/10

Excellent

28 Mar 2020

Verified traveler

This place was basic and ideal for an overnight stay while having a long transit at the airport. Reasonably priced

8/10

Excellent

18 Aug 2019

Marianne

Close to the airport, very clean room, ease of checkin, and management stays in communication to make you feel welcomed. The room looked newly renovated so we had a very comfortable stay. Thank you!

Friends

4/10

Poor

09 Jul 2019

Verified traveler

No warm bath in the early morning before flight

It was our last night in UK and we chose this hotel because it is close to Heathrow Airport. It is not manned by anyone and you can only be in contact with the administrator via email or a call. I woke up at 5 am as we have to be at the airport by 6.30 am for our 13 hr flight home. We also need to make time to return our rental car and to hop onto the shuttle bus to the airport. So, a warm shower is important before our long journey home but there was no warm water no matter how long we run the water incase the pipe was cold. It was nothing but freezing cold. There was warm water for bath in the evening when we check-in the night before. The room seems to be newly renovated but small. There was nothing to hook our clothes other than just 1 chair in the room for our family of 3 and no side table either. On the ground floor, there's a kitchen. We didn't use it. A car park in front of the house is good for us as we were the only car that park that night. A nearby pub, The Pheasant Inn was good for us to do dinner as it was just a few minutes walk so we need not worry about parking our car.

Family

8/10

Excellent

29 May 2019

Verified traveler

It was a great location, brilliant communications with the staff via email and mobile/text, had all the basics that you needed. My only suggestion would be to include UBS points in with the power sockets to enable all guests to recharge phones etc without needing a adaptor plug + to remove the boiler from the bedroom No. 7 - it fired up every time other guests used the hot water in the communal bathroom

Leisure Partner

4/10

Poor

13 Mar 2019

Verified traveler

Nothing at the property. The heather was off all time and no one there

10/10

Exceptional

09 Feb 2019

Brian

Nice pub around the corner

Partner

2/10

Poor

12 Jan 2019

Verified traveler

Nothing exciting not an impressive place. Bed was very uncomfortable

8/10

Excellent

09 Dec 2018

Verified traveler

Good value for money

6/10

Pleasant

16 Nov 2018

Roy

Very basic no tv in room shared kitchen and bathroom

6/10

Pleasant

27 Oct 2018

Divine

Close to Heathrow Express which goes to London center

10/10

Exceptional

23 Oct 2018

Verified traveler

Nice stay!

Very cozy and pleasant.

Family

8/10

Excellent

08 Oct 2018

Chad

Good property but toilet was plugged and no one around to fix it. Property was very clean and a good location.

8/10

Excellent

15 Sep 2018

Charlotte

Nice place to stay

Really nice building with an interesting check-in style. My room was fully ready and perfectly clean when I arrived. The beds are comfy, warm and the building itself is situated really close to Heathrow airport. Staying here definitely saved me money on more expensive hotels that offer more or less the same thing. The only thing that was missing here was the possibility of breakfast in the morning. Other than that I would recommend this to anyone traveling to Heathrow.

6/10

Pleasant

28 Dec 2023

FABRICIO

La estadía no fue l que esperaba se pagó por un servicio de cocina que no se pudo, ni había cómo prender la cocina la tetera estaba sucia con corrosión el microondas no servía y cuando se conectó hizo circuito

Friends_and_family Family

8/10

Excellent

08 Oct 2023

Kwok Ying

設備，清潔，保安等，整體有代改善。

6/10

Pleasant

02 Sep 2022

Joakim Jerven

Dette kan vel ikke ses på som hotell. Mer et knøttlite rom i et kollektiv. Hvis kravet dit kun er en ren seng i påvente av fly neste dag så er stedet ok. Ønsker du noe som helst mer, er ikke dette stedet for deg. Toalett og dusj på gangen.

Friends_and_family Family

6/10

Pleasant

06 Jul 2022

hiroshi

インターホンチェックインが出来ずに困っていたら先客が全てしてくれて入室出来ました
英語が出来ないと大変
看板も表札も無いので住所だけが頼りでした
キッチンや冷蔵庫はあるけどテレビばないです

Self

6/10

Pleasant

11 Aug 2021

Thomas

Spartansk

Meget spartansk, i og med at rommet på 9 kvadratmeter kun hadde plass til stor enkeltseng/liten dobbeltseng og et nattbord. Felles bad, felles dusj, felles kjøkken og felles uteområde. Bortsett fra at rommet var så lite - og døren ikke lot seg låse - så var oppholdet som forventet. Helt grei pris i nærheten av flyplassen, som var grunnen til valget av dette bostedet siste natt av englandsoppholdet. PS! Fantastisk restaurant/pub/par 400 meter unna: The Pheasant Restaurant! Anbefales på det sterkeste - spesielt smårettene (kyllingbiter, løkringer, pommes frites-skruer, coleslaw og salat!

Partner

10/10

Exceptional

26 Nov 2018

J

Very comfortable room, in excellent condition. Everything appeared newly renovated. Nice hardwood floors rather than the typical unsanitary carpeting, really appreciated that!

There's also a kitchen that seemed to be well equipped, but we didn't use it. Two common bathrooms, one with a shower and the other with a bath tub. Very fresh and clean.

Located in a quiet residential area. The perfect place to stay when taking an early flight from heathrow!

10/10

Exceptional

29 Oct 2018

Herman

Si sigues las instrucciones del check-in no debes tener problemas. Las habitaciones muy bien y tiene instalaciones para cocinar y refrigerador. Probablemente la distancia al centro sea su mayor desventaja