Name: Thistle London Heathrow Terminal 5
Address: Bath Road, Longford, London, UB7 0EQ, GB

8/10

Excellent

25 Jul 2026

Gillian

Convenient location and friendly staff. Rooms were basic. Breakfast and restaurant was good.

10/10

Exceptional

24 Jul 2026

Tracey

Nice hotel and breakfast!
Why doesn’t the Thistle hotel chain have luggage racks in their rooms! Makes is easier for people to open their cases. No one wants a suitcase in the bed!

10/10

Exceptional

24 Jul 2026

graham

Wonderful visit as always.Very clean and amazing and friendly staff throughout.We love staying here everyone makes us feel at home.We always recommend this hotel.

8/10

Excellent

24 Jul 2026

Julene

Check in staff was very kind and courteous. Lobby clean. Paid extra for delex room, king size bed no room for luggage, and to move around. Rusty pips, no water pressure. If you are planing on eating in restaurant and you are handicap, I hope you can climb stairs, this is the only way to get there. I do like the POD they have to get to the airport, but that will cost you 8 pounds 50 each.

6/10

Pleasant

23 Jul 2026

Beverley

Tired hotel but in a very close proximity to terminal 5
Only self check in available which was a little confusing
No lift available so beware.
Rooms well air conditioned but tired bathrooms
Ate in the restaurant in the evening ..ok but very ordinary
The outdoor drinking area is lovely as it has a full view of the planes landing and taking off
Its convenience for an pre flight stay and the prices paid would draw me back again but I would eat beforehand
Just be aware if you are unable to carry luggage upstairs manually request a ground floor room

8/10

Excellent

23 Jul 2026

Oress

Very clean room. Pod was convenient to get to Terminal Five.

8/10

Excellent

23 Jul 2026

Deborah

Great to have the restaurant with a balcony overlooking the landing strip of terminal five. the pod is a treat taking you from hotel to T5 and runs frequently. The only thing we all disliked were the mattresses on the beds. they were very uncomfortable. Otherwise staff were great and hotel was just fine.

10/10

Exceptional

23 Jul 2026

Justyne

Comfortable room with air con, tea and coffee making facilities and a terrace bar where we watched the planes landing. We have stayed here before and it’s a great place to stay if you have a flight from Heathrow airport.

8/10

Excellent

23 Jul 2026

Wallace

Convenient to Heathrow and fair price nice and clean

10/10

Exceptional

22 Jul 2026

Mustafa Tarik

We did not have balcony in our room.
Breakfast was nice.

10/10

Exceptional

22 Jul 2026

Warren

Unfortunately we were only in residence for a few short hours, however we found it to be very comfortable & clean. Working out the English plumbing in the shower was bit of a challenge though!
The staff were super helpful.
We found getting to Thistle from T3 difficult & had to walk quite a distance, however the pod to T5 was excellent.

8/10

Excellent

22 Jul 2026

Dianne

A basic, very clean accomodation. Close to airport terminal 5.

8/10

Excellent

22 Jul 2026

John

The metro pods to and from the airport was very nice and convenient

Partner

10/10

Exceptional

21 Jul 2026

Mary Antoinette

l've been staying at The Thistle Heathrow since the late 1990s and the recent renovations and staffing are really terrific. Also, having access via The Pod to and from Terminal 5, instead of the Hotel Hoppa, is a great advantage.

Self

6/10

Pleasant

21 Jul 2026

Ella

I stayed here because I thought there was an airport shuttle. It’s just the city bus, which is a short walk from the hotel.

Self

2/10

Poor

21 Jul 2026

LORRAINE

Booked a family room and they gave a standard twin and threw a bed in which was directly under the air conditioning. Complained as it wasn’t what I paid for and they could not do anything. Ripped sheets, sticker in the bed and dirty sheets also. No management team available to speak to. Absolutely disgusting. first stay here and Never again!!!!

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Holly

Slightly dated property, no sockets by the bed. But still convenient with really great staff.

Self

10/10

Exceptional

20 Jul 2026

Cheryl

Ever

10/10

Exceptional

19 Jul 2026

Suzanne

Room was very clean. Staff helpful during self check in.
Pods to airport very quick

Friends_and_family Friends

6/10

Pleasant

19 Jul 2026

David

The actual room and the staff were fine however I really resent being ambushed for £18 to park overnight. This feels in my opinion like a scam as it should be added to the room price when booking so that you have a clear picture of the real cost of using the hotel.

Self

6/10

Pleasant

19 Jul 2026

Brian

Unimpressed over all. There are only 5 disabled parking spaces near the foyer entrance and all were full. As a disabled person I had to walk in discomfort some distance to the entrance. Won't stay there again.

10/10

Exceptional

19 Jul 2026

scott

Easy to get to, easy check in, decent shower and air conditioning.

Family_with_children

8/10

Excellent

18 Jul 2026

Robin

Simple room but convenient from Terminal 5 (either by pod or local bus). Staff is very nice and helpful, small shop for amenities, good breakfast. Room was small but functional (used twice this trip, once as a day stop and once overnight). Generally clean although there was a leftover glass from room service outside our room when we checked in. The additional locks on the room didn't work which made me feel less secure, but overall convenient and would stay there again.

Family_with_children

10/10

Exceptional

18 Jul 2026

Helen

Clean room and friendly staff. Bed was comfortable and the air conditioning was most welcomed. Very easy to get to Heathrow Terminal 5 from this hotel using their Pod shuttle system.

Self

4/10

Poor

16 Jul 2026

Austin

Corridors had threadbare carpets. Everything old and worn..

Partner

8/10

Excellent

16 Jul 2026

Bev

Great location for Heathrow. Used the pod to get to the airport .Hotel is clean with good AC. Didn’t use any of the facilities but noticed they also have a shop.

Partner

6/10

Pleasant

16 Jul 2026

Rebecca

It would've been better for your guests if you'd invested in an elevator instead of self-check-in terminals.

Self

8/10

Excellent

15 Jul 2026

Maria

Room was well maintained

Family_with_children

6/10

Pleasant

15 Jul 2026

Michael

Naaaaaaaaaaaaaaaaaaaaaaaaaa

Partner

2/10

Poor

15 Jul 2026

Myroslava

Don’t recommend

10/10

Exceptional

14 Jul 2026

Daniel

easy walk from T5 and simple check in via kiosk, very quick and sufficient for 1-2 nights stay! A++

Self

10/10

Exceptional

14 Jul 2026

Richard

Close to Airport and car hire place.

Partner

8/10

Excellent

14 Jul 2026

Rumen

Only the Afro lady wanted £40 because we went much earlier for checking but on the end I went few minutes later to the other lady and she did let us and didn’t want £40 from us
Everything else was great

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Keith

Surprisingly good for the price bracket.
Rooms are fine, but could do with somewhere to hang a towel whilst showering.
Apart from that very minor niggle there's nothing to complain about and everything to be grateful for.
The restaurant, Aviator, is in a great location. The service was fine, and the food nice.
Perfect hotel for a value for money a pre-flight stay. Makes for a relaxing transit to T5 on a pod in the morning.

Partner

10/10

Exceptional

13 Jul 2026

Angela

We needed a hotel close to the airport for an early morning flight. This was fantastic. We took the pod from Heathrow directly to the hotel. The rooms, though small were comfy and well appointed. And the property had a restaurant bar, which made it very convenient. Highly recommend.

Partner

6/10

Pleasant

13 Jul 2026

Kavita

Hotel is basic, not same quality as thistle by the British museum. Friendly staff, and 24/7 reception

10/10

Exceptional

13 Jul 2026

Maribeth

Convenience

Self

2/10

Poor

13 Jul 2026

Tony

I was charged twice anbd two rooms were booked and I was refused a refund. No follow up from Expedia platform either, was not willing to look into or be flexible in any way.

Partner

6/10

Pleasant

12 Jul 2026

Rebecca

Fridge didn't work in room, bath was all chipped, booked a runway view room got there and was none available. Location was good

Partner

10/10

Exceptional

12 Jul 2026

Susan

Great overnight stay. Beds super comfy. Pods to terminal 5 so easy and fast. Lovely sports bar to watch the planes.
Highly recommend and would defo stay again before an early flight

Partner

10/10

Exceptional

11 Jul 2026

Stephen

We stayed before and after our holiday, both rooms were great, and checking-in was made easy as the staff were so helpful. The food in the bar was good quality, but the drinks were a little expensive, but cheaper than The White Horse pub down the road.
Breakfast was decent, but would have been nicer if there had been hash browns and black pudding available.

Partner

10/10

Exceptional

11 Jul 2026

Elaine

Great location very helpful staff

Self

6/10

Pleasant

11 Jul 2026

Tim

Tired hotel really. Air conditioning was a let down. Blowing cold air, but not powerful enough to cool the room.

Partner

8/10

Excellent

11 Jul 2026

Emy

Good place to stay for Heathrow Terminal 5, with the pod system to get to and from the hotel. Room was nice size. Had issue with room service ordering (QR code and phone number didn’t work) ended up needing to go to the restaurant to order and get it delivered. The restaurant did have a good view of the airport and runway, great place to sit if you want to watch planes. Had a random ring in my room at 0600 which woke me up and couldn’t get back to sleep. The hotel itself is a bit of a weird system, needs more signage especially if you have a suitcase as had to go externally to get to room.

Self

8/10

Excellent

11 Jul 2026

John

The room was clean and functional. Air con was a Godsend. Room service excellent timely and Elvis very polite. Check out quick and taxi booked. All great.

Family_with_children

8/10

Excellent

10 Jul 2026

Keith Thomas

The pod was convenient. The bar lacked atmosphere

Self

8/10

Excellent

10 Jul 2026

Edward

From the outside it leaves a lot to be desired but the inside of the hotel is great. Clean furnishings if a bit dated in place but great overall. Clean and comfortable, relatively quiet with the planes, only minor annoyance was no plug sockets near the bed to charge phone but otherwise great with easy access to Heathrow terminal 5 via the pods. Pods do turn into saunas in hot summer sun though FYI!

Self

6/10

Pleasant

10 Jul 2026

Elizabeth

The staff were very friendly and very helpful. The only complaint I have about this hotel is the AC. It was not functioning really at all in our room. Our room was very warm. So if you’re traveling to London in the summertime, it is very warm. It is nice to be at this hotel. It’s close to the airport if you’re going to be flying out of Heathrow. My main complaint is just the AC. It was just way too warm.

10/10

Exceptional

10 Jul 2026

Linda

Excellent size room & the air con was so cold that I had to turn it off for a bit .. Would defo stay there again as bus stop right outside (423) & £1.75 & takes 7 mins or less to get to T5 ..

Self

10/10

Exceptional

09 Jul 2026

Shiera

Nice hotel by the airport. My only complaint is the walls are very thin, you can hear everything! Housekeeping, opening and closing of doors, outside conversations etc. otherwise very comfortable place to stay.

Self

8/10

Excellent

09 Jul 2026

Scott

It is of course right next to the airport so bring earplugs if you are a light sleeper.
Room was comfortable and clean.
Bathroom a little dated but not really a big deal for a brief stay.

The main thing to praise is being so close to the Pod shuttle to terminal 5.
Really saved us from an otherwise very early rise.

Staff who greeted us were very friendly and helpful in briefing us on the procedure to use the airport shuttle.

Partner

8/10

Excellent

09 Jul 2026

Gouvidé Jean

Hello Friends. This is a good hotel with a reasonable price. The hotel is very located close to the airport terminal 5 with a good staffs and premise.
Come and enjoy your stay.

Self

8/10

Excellent

08 Jul 2026

isobel

The hotel is a bit dated in terms of the decor and could probably do with a refresh, however the staff are really friendly and helpful and having the pod nearby to go to terminal five really helps

Self

8/10

Excellent

08 Jul 2026

wesley

👍 does exactly what it says on the tin

Partner

10/10

Exceptional

06 Jul 2026

Said

Staff very helpful especially Arbis.Pod very convenient and fast to terminal.Nice hotel near Heathrow

Self

6/10

Pleasant

06 Jul 2026

Jaspreet

Very run down rooms, limescale in bathroom and just generally felt old - the staff however were really helpful and great which made it a better stay. Despite being run down, the rooms itself were clean which was a plus.

Self

10/10

Exceptional

05 Jul 2026

RODERICK

My place to go when I travel.

Self

10/10

Exceptional

05 Jul 2026

Paul

The room was nice and a pod ride away from the airport which was just great. It was self service check in and check out which was very easy to use. The dinner was nice and the breakfast had a nice arrangement of food. Would definitely stay again for ease of travel.

8/10

Excellent

05 Jul 2026

Reima Ana

The key headline for anyone to know is that there is no lift in the hotel, and it’s an airport hotel. Hence, if you are not able to carry your luggage up the stairs, avoid standard rooms and check if you are accommodated on the ground floor.
Otherwise - affordable, convenient, clean, with a superb ‘old school’ restaurant with a view of the landing strip.

Partner

8/10

Excellent

05 Jul 2026

Victoria

Beds were to hard, food was great

Friends

8/10

Excellent

05 Jul 2026

Steven

A good place to stay when using Terminal 5 at Heathrow. Comfortable rooms, a good bar and restaurant and good staff. If you book a park and stay option, there is also direct access to the POD transfer to take you to Terminal 5.

Family

10/10

Exceptional

04 Jul 2026

LUCY

Great hotel , location and staff . Thank you

Partner

6/10

Pleasant

03 Jul 2026

Colin

Old hotel that needs to be refurbished. No elevator, old design bath that was narrow and slippery when wet.

8/10

Excellent

03 Jul 2026

Gregory

Non-slip shower pads should be there by default. It was too late to ask for it.

Family

8/10

Excellent

03 Jul 2026

Mandy

Just stayed one night - staff friendly and helpful, room clean and comfortable

Self

6/10

Pleasant

02 Jul 2026

Michelle

Room was so smelly of bleach pods were not easy to I find hotel not really near airport felt like a prison one great thing was there breakfast was fantastic

Self

10/10

Exceptional

02 Jul 2026

Cameron

I had a two day stopover before flying to Vancouver; and this was the ideal location, virtually in terminal 5. If I was to do the same again, this is where I would choose to stay.

Self

8/10

Excellent

02 Jul 2026

Simon

Room took a bit of finding but hotel was good and excellent value for what we paid. We wanted to be close to Heathrow airport and to use the Heathrow pods. This was an excellent placed hotel for this.

Partner

10/10

Exceptional

02 Jul 2026

Lisa

Extremely convenient for overnight stay when departing from Heathrow Terminal 5. The Pod is really easy to use and cheaper than a taxi for getting to/from the airport. I used the self check-in so can't comment on the staff. The rooftop terrace in the bar is a great place to watch planes landing. Rooms themselves are basic but clean and all we needed.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Drew

Convenient 😃

Partner

6/10

Pleasant

30 Jun 2026

Marilyn

Quick stop over between flights. Fitted the bill.

Partner

8/10

Excellent

30 Jun 2026

Karen

Our “go to” hotel when we have an early morning flight - a basic hotel but does what it needs to in a convenient location. Bonus for our stay this time was enjoying a drink on the outside terrace watching the planes land.

Partner

8/10

Excellent

29 Jun 2026

Pauline

The hotel is easy to get to via the pod from terminal 5. The staff are always pleasant and helpful. The rooms are clean and bright and the hotel is very reasonably priced.

Self

10/10

Exceptional

29 Jun 2026

Sheryl

Restaurant spacious and overlooking airport runways so can watch planes. Food good. Room very pleasant. Ideal for pre flight stay with excellent connection to terminal 5 via pod transport system. Will definitely stay again. Access to pods are via gated system which could be better managed as code system does not work without using call system to get gate opened…even then it did not open first time.

Friends

2/10

Poor

29 Jun 2026

E

Depressing !

Partner

10/10

Exceptional

29 Jun 2026

Simon

N

10/10

Exceptional

29 Jun 2026

Darren

Very happy with staff, great Bar, good price, close to the airport. Great views of the airport. Good overall. Would recommend.

Partner

10/10

Exceptional

28 Jun 2026

Neel

Great location if you are flying out of terminal 5!

Self

2/10

Poor

28 Jun 2026

craig

Staff were unapologetic to a delay in arrival

Friends

10/10

Exceptional

28 Jun 2026

TINA

We only had a quick overnight stay but it was very convenient for the airport and staff were friendly.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Karel

Its conveniently close to the airport.
We enjoy the fish and chips at the restaurant and watching the planes land.
We spent hours at the restaurant and the entire staff was amazing

Family

10/10

Exceptional

27 Jun 2026

Robert

Nice Hotel clean convenient friendly staff

Partner

4/10

Poor

27 Jun 2026

Michael

We were placed in a room by the stairs. Every 10-15 minutes, you can hear people hitting their luggage on the stairs or ground since there was no elevator. This made sleep impossible.

Partner

10/10

Exceptional

27 Jun 2026

Thomas

Clean room, location convenient, very helpful front desk staff, good breakfast, car service available for a fee, small convenience store onsite. Room small, but great for a one night stay. I’d stay again.

Self

8/10

Excellent

27 Jun 2026

Judith

We had a ground floor room. No elevator to the second floor where the restaurant was but we were able to make it upstairs. We enjoyed watching the planes landing every few minutes and also liked the driverless pod we had to take from the airport to the hotel. No step in showers are available.

Friends

8/10

Excellent

25 Jun 2026

peter

Looks a bit tired- but suitable for 1 night stay pre travel

Partner

10/10

Exceptional

25 Jun 2026

Marichu

Bus Stop transport going to terminal 5 is very accessible.

Family_with_children

10/10

Exceptional

25 Jun 2026

Mai

the room is too small, it 's clean and the bed is comfy, good price and convenience to stay over night to fly out next day.

Family

10/10

Exceptional

25 Jun 2026

Stephen

Lovely stay, friendly staff and so easy to get to terminal 5 in just a few mins via the pod.

Self

10/10

Exceptional

25 Jun 2026

Louise

Great hotel & location. Thsnkyou

Partner

6/10

Pleasant

24 Jun 2026

simon

Clean property with self service check in. Had to force building door to get out to catch our flight as there was a door malfunction. No staff on hand. Staff at reception were aware

Business

10/10

Exceptional

23 Jun 2026

William

We stayed here one night for a long layover at Heathrow. The staff (Jobin & Theo) were very welcoming and saw that we were able to relax and get a good night's sleep before taking off the next day. Highly recommend!

Partner

10/10

Exceptional

22 Jun 2026

jean cathrine

Good staff comfortable room

10/10

Exceptional

22 Jun 2026

Alics

The pub on site was lovely. I also enjoyed sitting on the patio and watching planes land and take off. My only negative would be the lack of elevator and carrying bags up and down flights of stairs

Partner

6/10

Pleasant

22 Jun 2026

Sandra

Easy to get to & budget friendly.
Sadly I was shattered before I got to my room. The long walkways to get there wouldnt let me roll my cases so I had to drag them. I am 74 with bad lungs so not ideal.
Staff are very nice.
Bar menu isnt great if you want to eat healthy. I was also pretty much told to pay a tip with my bar bill before my meal. Not a pleasant experience as how can you judge? The food I had wasnt great!

I had a ground floor room. Very clean & comfy but tired looking. Plane noise was a pain. The hallway had a really unpleasant odour.

I like the city Cavendish chain but i wont be returning to this one.

Self

8/10

Excellent

22 Jun 2026

KARL

Good

Business

8/10

Excellent

21 Jun 2026

David

Easy connection to T5 via pod transit . Good pub within 0.5 miles. Building design is a bit dated with no lifts . Friendly helpful staff. Good for an overnight airport stay.

Partner

10/10

Exceptional

21 Jun 2026

Christopher

Staff were very helpful, Keisha helped us as the check in desk and she was really great. Good location and the pods were really quick to terminal.5

Partner

10/10

Exceptional

21 Jun 2026

Ethan

The room was fine for what I needed.