Name: Hilton London Heathrow Airport Terminal 5
Address: Poyle Road, Colnbrook, Berkshire, London, SL3 0FF, GB

Hilton London Heathrow Airport Terminal 5

London · United Kingdom

Poyle Road, Colnbrook, BerkshireView location

100 reviews shown

10/10

Exceptional

23 Jul 2026

Elizabeth

Quick check in, lovely meal at the restaurant, quiet room and easy check out

4/10

Poor

18 Jul 2026

Kiley

THe food was awful. My steak was half gristle. The wait for food was over 40 minutes and i had 2 children with me who were hungry. The cafe downstairs closed early.The lifts were very slow and as a wheelchair user, this made a massive negative impact. The hotel is advertised as 'heathrow terminal 5' i had to pay £45 for a taxi to heathrow so think this is false advertising. The hopper bus does not run early enough for the first flights so I had no choice. I wish i had paid more and stayed in the connecting hotel because when you add all this up, it would have saved me money.

Friends_and_family Family

8/10

Excellent

12 Jul 2026

Richard

This hotel was clean, friendly staff, great bartenders. It was a bit confusing as we thought it would be accessible to terminal 5, but we had to take a paid for shuttle to the hotel.

We were staying there because our flights had been cancelled and rerouted and we checked in at 4pm and out at 6am. Our checked bags had stayed at the airport so we had no clothes, toiletries, nothing.

The hotel provided one toothbrush but never brought the second. There was nowhere to buy basics like deodorant, a t-shirt, etc. it would be great to have some options as I’m sure a lot of travelers end up there then flights go wrong.

Partner

10/10

Exceptional

12 Jul 2026

Karen

Great hotel with super exec lounge and spa ! Would use again

Partner

10/10

Exceptional

10 Jul 2026

Anthony

Clean and comfortable!

Self

10/10

Exceptional

06 Jul 2026

Bhupinder

Nice

Self

10/10

Exceptional

06 Jul 2026

Paula

Spacious rooms. Lovely hotel. Bar food good. Staff went out of their way to be helpful and friendly.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Brian

The hotel is upscale, modern, beautiful and clean. Wonderful staff. The restaurant, Starbucks and bar have great food with very sensible prices and selections. There aren’t stores or many other places nearby within easy walking distance. Shuttles from the airport run daily with a small fee.
The room has a refrigerator, safe and a kettle. The beds are very comfortable. The bathroom has a beautiful large soaking tub with shower combination. The only concern we had is the tub is raised a bit from the floor, so getting in/out is difficult with bad knees. We would definitely stay there again.

8/10

Excellent

04 Jul 2026

George

Average for a four star hotel.

Partner

8/10

Excellent

03 Jul 2026

Charles

Djiej

10/10

Exceptional

01 Jul 2026

Clean comfortable hotel convenient for early morning flight out of london

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Jennifer

What a great location! We flew out later in the day and the awesome desk receptionist recommended Windsor Castle just 18 min away. We had a great time and made our plane in plenty of time.

10/10

Exceptional

27 Jun 2026

Nyree

Overall the hotel is nice and clean. The rooms are lovely. Just needed more soap in the shower jar…it needed to be replenished but that was minor.

The restaurant had great food and the prices were very reasonable.

I also loved that I got a front row view of the planes about to land at Heathrow. Loved it!

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Ian

Fantastic stay at the Hilton. Executive lounge was fantastic as always. AC fantastic during heatwave too 😀

Self

10/10

Exceptional

24 Jun 2026

Gary

Excelllent facility, very clean and well maintained very helpful staff.
Shuttles to and from Terminal 5 and maybe others, consult reception a few days before landing for exact names and baording sites of the ones for the Hilton.

6/10

Pleasant

24 Jun 2026

Erin

The AC only went down to 19. It was not cool enough for those who sleep hot. I was given an accessible room. The bars and seat in the shower need a good scrub. I also didn’t have a facecloth. Thankfully I was only there for one night.

The employees at the front desk were great. The guy from the transportation service was also great.

Self

10/10

Exceptional

23 Jun 2026

Deneil

The staff were very professional, welcoming, warm and compassionate! They were extremely kind. Each encounter from the welcome by the bellman to receptionist, room service and housekeepers were all remarkable!
The hotel is very luxurious and the amenities are 5-star. I was very comfortable, relaxed and didn’t want to leave despite being a solo traveler.
And the food was exquisitely delicious and savory!

Self

10/10

Exceptional

21 Jun 2026

Janki

Breakfast

Self

4/10

Poor

21 Jun 2026

Caleb

I dont like the attitude, cunning attitude and attempt to cheat of the staff.

Business

2/10

Poor

20 Jun 2026

Sze chea

I am a Hilton Gold Card Member. I booked my wife accommodation at Hilton Term 5.

The standard of the room was appalling.

The handle to the cupboard had pulled away and very dangerous. The tap in the bathroom as soon as you turned it on flood water out of the top.

Will not be staying there again. Poorly maintained

Self

10/10

Exceptional

19 Jun 2026

Linda

Lovely peaceful stay with no fuss

Business

2/10

Poor

15 Jun 2026

Shristi

One of the worst hotels and customer service. The family room we had pre paid was apparently not in service. The hotel manager took almost 2 hours to figure out alternate room situation. They kept changing their version from telling us that we will be given adjoining rooms to it being unavailable to finally giving us rooms that had non functioning AC and we needed to ask for fan at night. Although the location is convenient and very close to Heathrow the hotel rooms being non functional and poor customer service would not recommend this hotel

Family_with_children

10/10

Exceptional

14 Jun 2026

Lisa

We arrived late and were able to order room service, excellent service, excellent room, so easy to travel to Heathrow by bus too!

10/10

Exceptional

13 Jun 2026

CAROLE

I am really impressed with this hotel. We did a stay, park and fly and then stayed again for a night on our return. The place is spotless and the rooms are large airy and comfortable. There was even an iron and ironing board in the room. You can park without leaving the keys and the staff are pleasant and helpful.

Partner

8/10

Excellent

11 Jun 2026

Lyndsay

We arrived 2 hours after check in time, the desk was manned with a very helpful gentleman. Unfortunately, two of the lifts were out of order with only one lift working servicing the hotel. We had an executive room, which was clean and tidy upon arrival. We were slightly disappointed that we did not find out that the executive lounge only had food available for two hours throughout the day between the hours of 6-8pm which they called happy hour.

However, this is not made clear on thirdparty booking sites, so something to look out for if you book an executive room for access to snacks all day. The young gentleman Amar who tended the executive lounge was very courteous and helpful nothing was too much for him to assist with .

The food available at the executive lounge for the happy hours was reasonable this consisted of 2 hot dishes, spring rolls ( which were a little dry) and chicken wings, humus, some vegetable crudités , sandwiches, a small selection of cheeses, pork salami and Turkey ham as well as a bistro salad bowl with olive oil and balsamic.

For the items available 24/7 in the executive lounge there were crisps, biscuits, popcorn, and sweeties in jars and some fruit. If I would’ve booked the exec lounge and missed the happy hour 6-8pm , I would’ve been unhappy.

Alcohol drinks available 6-8pm with spirits, red white and sparkling wines, becks bottle beer. Also tonics, lemonade cola, sparkling water and water. Once happy hour was done so was alcohol.

Partner

8/10

Excellent

11 Jun 2026

Rebecca

Room was clean. Staff friendly. Starbucks inside.
Only down side 2 lifts out of 3 out of order, but can’t be helped

Partner

8/10

Excellent

10 Jun 2026

Tamsia

Room was clean and quiet. Staff were friendly. Breakfast was conventional but nice. Would definitely stay here again.

The bar was a plus for a nice cold or warm drink and the kids loved the pizza they offered there especially after the closure of the restaurant.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Laura Jane

Lovely clean and large room.
Gym was basic, but enough to have a nice workout.

The breakfast was a little disappointing with very limited options. But did the job.

8/10

Excellent

06 Jun 2026

Ronald

The property was nice but we almost got stuck in the elevator st the Ground level so we had to go back up one flight and walk down

Family

8/10

Excellent

04 Jun 2026

Karen

The air conditioning didn't work in our room, they were great and moved us to another room. The sink in the bathroom in the second room was clogged and needed maintenance. The food service was good and having the airport shuttle bus stop right outside was very helpful.

8/10

Excellent

02 Jun 2026

Andreas

10/10

Exceptional

01 Jun 2026

Peter

Clean
well organised helpful staff

Partner

10/10

Exceptional

01 Jun 2026

Edwin

Being close to airport have a shuttle that goes to more than T5

Family

10/10

Exceptional

31 May 2026

robert

All good don’t pay for the shuttle just walk down to the main road and get on the local bus for £1.40 to Heathrow

Partner

10/10

Exceptional

28 May 2026

Kellie

Communications on front desk a little difficult overall stay was good.

10/10

Exceptional

25 May 2026

Robert

club

2/10

Poor

24 May 2026

Nebojsa

Don’t stay here. We arrived to find a large scale wedding happening at this hotel. The noise was unbearable. It didn’t stop until midnight, we had to be up at 3am for an early flight. The room given to us was not cleaned, at all. Towels on the floor, beds not made properly, horrific! We called and spoke to the front desk who were receiving so many complaints that they were clearly overwhelmed. One of the staff was on the verge of crying. This has been a horrific experience and I want my money back! I have been scammed by Hilton.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Christopher

The hotel was good value overall, rooms are looking a bit tired but are still ok. The room was clean and comfortable beds.
Just to note there are no USB’s as some sort of refurbishment is ongoing so we’re were told by Reception.
Parking was also included which can be a bonus these days!

Partner

10/10

Exceptional

24 May 2026

Hanna

Sarah at the reception was an angel.

Self

6/10

Pleasant

23 May 2026

Lander

Disappointed that the Hilton London Heathrow Airport Terminal 5 is actually not near terminal 5 and was not easy to get to.

Partner

8/10

Excellent

23 May 2026

Carrie

If you are expecting to be close to the airport…. You will be disappointed.

Self

10/10

Exceptional

22 May 2026

Paul

Everything was perfect extremely reasonable pricing. Great amenities, wonderful spa pool nice food in the restaurant. staff extremely helpful and polite.

Friends

8/10

Excellent

20 May 2026

David

Ideal location for for T5.

Partner

10/10

Exceptional

19 May 2026

Young

아침이 상쾌해. 잠을 잘 잔것 같아요. 식당도 마음에 들고 음식도 아주 맛있게 먹고 일하시는 분들이 친절하고 좋아요.

Partner

10/10

Exceptional

18 May 2026

Marian

The food at the restaurant was tasty and very well presented
Buffet breakfast had a wide range of options available to cater for all tastes

Partner

10/10

Exceptional

18 May 2026

T J

Great hotel , staff excellent
We stay here a lot and always one lift not working over years . Why?

Friends_and_family Family

6/10

Pleasant

17 May 2026

Colin

This was a last minute booking as our flight cancellation and subsequent delays led to us missing a connecting flight and needing to stay overnight. We arrived after midnight and left at 6:30 so can’t really review much. Only gripe was that unless you have a Hilton membership of some type the initial bottled water in the room cost £2.75 instead of being complementary.

Partner

10/10

Exceptional

13 May 2026

Michael

AC WAS GOOD AND WE HAD A PRIVATE CAR TO TAKE US TO TERMINAL 5. Driver was great. Room was really nice and clean.

Partner

8/10

Excellent

11 May 2026

Rosalyn

As always a Hilton Hotel from country to country gives one comfort at having made the choice.

Friends

10/10

Exceptional

10 May 2026

Navey

Perfect for a quick last minute stay over

4/10

Poor

09 May 2026

Colin

We booked a lounge access room , the key card wouldn’t give us access to the lounge . Another guest had the same issue as us . As we had a 2.30 am start we ordered room service .
The shower had been turned off so tightly we struggled to switch it on in the morning
The room was really hot as the air con didn’t appear to work
We asked for a 4.00 am taxi to be booked as the shuttle doesn’t start until 4.30 - this wasn’t booked , luckily there was a driver available to take us.

Partner

10/10

Exceptional

05 May 2026

Georgina

Convenient location for Heathrow T5. Easy to park. Clean & well maintained. Nice bar area

Partner

6/10

Pleasant

04 May 2026

Lloyd

Check in was so slow with only 2 desks open with lots of people waiting.

Charged our card twice. Didn’t refund it just told us we’d have to use it as credit

Partner

6/10

Pleasant

04 May 2026

Mark

Paid for a double room but they tried putting us in a twin because of a wedding and the noise there but got put in an executive room.

Partner

8/10

Excellent

02 May 2026

Lynette

The breakfast was good. The a/c was not keeping the room as cold as we would had wanted.

Partner

10/10

Exceptional

30 Apr 2026

Margaret

Would recommend this hotel

8/10

Excellent

26 Apr 2026

Janarthani

Helpful staff

Self

10/10

Exceptional

26 Apr 2026

Sheila

Helpful staff, room very clean with good amenities

Friends

10/10

Exceptional

22 Apr 2026

Ruth

great stay and lovely hotel.

Partner

10/10

Exceptional

20 Apr 2026

nicholas

Great hotel

Self

8/10

Excellent

20 Apr 2026

John

8/10

Excellent

18 Apr 2026

Randolph

Love there spa but hrs of opening terrible needs to stay open at least 10

8/10

Excellent

13 Apr 2026

Cassandra

The room was clean and spacious enough. The shower gel was empty, (not life threatening just annoying) as we didn’t want to unpack our toiletries from our flight as we were flying again in the early am. We had dinner at a pub nearby (walking distance) and ordered dessert at the bar to bring to our room. The dessert took nearly an hour, and they brought the wrong thing. Again- not a huge deal, but 45 min to deliver the wrong items is bizarre. The staff was kind enough, and we didn’t complain because again- not big deal stuff. We were not about to wait another 45 min for the correct treat, nor call the desk for shower gel. All in all we’d stay again. Good location close to terminal 5, and the shuttle (6 and change euros each way pp not arranged by the hotel) was convenient enough.

8/10

Excellent

13 Apr 2026

Elaine

Had an accessible room which was very good and spacious. Bathroom excellent. Bed comfortable, everything clean. Only criticism is our dinner took a while to come after ordering. The kitchen seems to be quite a long way from the bar/restaurant area. Otherwise a short overnight but very good stay.

Partner

10/10

Exceptional

12 Apr 2026

Elden

Everything was fine

Friends_and_family Friends

10/10

Exceptional

10 Apr 2026

Paul

Yes

10/10

Exceptional

06 Apr 2026

Robert

Easy to get to hotel from M25. Mum's salad and prawns excellent. Price reasonable for LHR hotel. Hoppa bus to T5 good. Parking spaces a shade tight if cars both sides. Staff were very good, bed and room comfortable (I should have got thinner duvet). Bath a shade high for mum to get in for a shower but fine for me. As pre flight stays it was very good and better than other LHR hotels I have used for parking.

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Amy

The pull out bed for family is extremely uncomfortable but the actual bed and room are very comfortable. Clean and conveniently located near the airport to catch a shuttle. Got a great night sleep after flight was pushed back a day.

Family_with_children

8/10

Excellent

03 Apr 2026

Richard

Good overnight hotel at airport. Reception staff a bit unfocussed - only put one of us down on tge breakfast list. Restaurant and bar staff helpful and efficient. The hotel is on an industrial estate so you have to use shuttle or in site car service or taxi to get around. That is quite expensive but the hotel is good for an overnighter before an early flight

Partner

6/10

Pleasant

02 Apr 2026

Clyde

Breakfast was good, and there were a few good restruarnts in close to the hotel.

Self

6/10

Pleasant

31 Mar 2026

grace

The reception staff was kind enough to resolve the issue I had with the room that I was first assigned with but the housekeeping supervisor who came to check the room needs to work on her customer service skills. Instead of addressing the issue her tone her facial expression was full of sarcasm and attitude.
The rest of staff are friendly and welcoming.

Friends_and_family Family

2/10

Poor

25 Mar 2026

Niamh

Dirty glasses and stained towel,beds were horrendous, might as well have slept on the floor. We were also given the wrong information about bus pick up by check in guy so we missed it and had to pay for a cab

Family_with_children

6/10

Pleasant

25 Mar 2026

Christopher

Check in was very slow

Partner

10/10

Exceptional

11 Mar 2026

Clare

Amazing hydrotherapy pool. Steam room nice sauna sadly closed for maintenance.
Room perfect for Heathrow hotel. Very clean big bed spacious.
Breakfast excellent, evening meal in hotel also very good - not cheap but fair price was good.
Easy transfer on “hoppa” bus to terminal 5 (NB this hotel is 10 minutes from terminal it is NOT on site terminal hotel which we found misleading)
Only gripe was only had alcoholic drinks available in executive lounge between 5-7pm.
Ideal stay for lunchtime flight. Thank you!

Partner

10/10

Exceptional

06 Mar 2026

Sharon

Wonderful hotel, I enjoyed my stay!

Business

10/10

Exceptional

06 Mar 2026

Audrey

The hotel was easy to find and parking was good. Check-in was smooth and our room was clean and very comfortable. Breakfast offered a variety. Staff were very friendly. Unfortunately we didn’t have time to use the spa.

Friends

10/10

Exceptional

19 Feb 2026

Sheree

Clean room and very helpful staff.

Family

10/10

Exceptional

14 Feb 2026

Glen

Nice photo, but Food could be a little bit better

10/10

Exceptional

29 Jan 2026

Pramod

Excellent

Business_and_leisure Self

10/10

Exceptional

24 Jan 2026

Brittany

Hotel staff was so friendly, accommodating and helpful!

4/10

Poor

22 Jan 2026

Deborah

Staff was wonderful and welcoming. The breakfast was great, waiter was attentive and wonderful.
We had a suite, the heat in one of the rooms wasn’t working, it was late and maintenance wasn’t available, staff did send up a heater. The heating towel racks in the bathroom weren’t working either as well as the light in the mirror. The bathroom floor was freezing as there was no heat, I covered them in towels.There was a layer of dust on the desk top/ coffee area as well. No amenities, no cup in the bathrooms. My kids couldn’t take showers on their own as the soaps were too high for them to reach and they were attached to the shower wall. A very unusual experience for a Hilton.

Leisure Family

8/10

Excellent

17 Jan 2026

Jonathan

Front desk staff were excellent on check in, very friendly and accomodating. Bar, resteraunt and Starbucks on premises were very friendly. Small issue with the drain in the room adressed by staff in a tinely manner. The hotel is around 1 mile from Heathrow making in conveinant to get to for flights. However, the prices for transport from the hotel to Heathrow are extremely expensive even for London prices. A one way black cab will cost you over 30 pounds for a one mile ride. We were originally told at the cab stand that it would cost 55 pounds. We refused and were given a rate of 30 pounds. Other options are available but this was the mid range option. Rooms are very well soundproofed and we could not hear a single plane overhead even though they are fairly close at times. If the very high cost of transport to Heathrow were addressed, this would be a solid five star rating.

Business_and_leisure Partner

10/10

Exceptional

13 Jan 2026

Candace

Clean comfortable and friendly staff. Good choice

Leisure Friends

4/10

Poor

13 Jan 2026

Natasha

The hotel was advertised as having spa facilities including a sauna. The sauna and the showers on the pool were out of action but this was not noted on the website or mentioned at check in. I would not have booked the hotel had I been aware. The room was advertised as having robes and slippers but they didn’t have either.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Melody

Front desk staff was great!

Self

10/10

Exceptional

12 Jan 2026

Mark

Really great hotel - comfy bed , spotless and so piece-full
Great food and really lovely staff

Business Partner

8/10

Excellent

11 Jan 2026

Christine

The staff were lovely & very helpful.
My room was spacious & attractive.
The dinner was good & breakfast was excellent, with a huge choice.

Leisure Self

10/10

Exceptional

11 Jan 2026

Mike

Clean room, good food in bar

Partner

2/10

Poor

10 Jan 2026

Brandon

Conned by the parking meter.

Staff are unhelpful and rude.

Business

10/10

Exceptional

09 Jan 2026

Anthony

Great Staff and service with a welcoming chocolate plate and strawberry 🍓 banana 🍌 smoothie… Thank you so much!!!

Leisure Partner

10/10

Exceptional

24 Dec 2025

Grace

Sink is not draining water

Leisure Family_with_children

6/10

Pleasant

23 Dec 2025

Unspecified

Room was clean, staff were pomite and helpful.
But room next door was noisy, and was woken up at 9AM to what seemed like some aort of maintenance being done in one of the rooms near and a hammer being used.

10/10

Exceptional

22 Dec 2025

Adam

Perfect

10/10

Exceptional

19 Dec 2025

Susan

The breakfast had an excellent variety of items. The room was spacious and immaculate. Staff were friendly and helpful.

Partner

10/10

Exceptional

14 Dec 2025

Vanessa

great service

Business_and_leisure Self

10/10

Exceptional

07 Dec 2025

Sunita

The staff were really helpful and friendly.
Great location for terminal 5.

Leisure Family

2/10

Poor

07 Dec 2025

Neil

8/10

Excellent

07 Dec 2025

ANICIA

The breakfast was typical English breakfast with not many options. I’ve stayed at other locations that had more variety etc. Otherwise it was a lovely stay

Leisure Self

10/10

Exceptional

04 Dec 2025

Chandra Sekhar

The room was perfect for our recovery from the exhaustion of our vacation. Comfortable beds, perfect bathroom, excellent air conditioning, very courteous staff and perfect dinner on arrival.

10/10

Exceptional

04 Dec 2025

Deborah

It was great except for check in. We waited in a couple of different lines for more than 1/2 hour to check in. It was very disorganized.

Business_and_leisure Partner