Name: Uno Hotel Heathrow Windsor
Address: 19 London Rd, Slough, SL3 7RL, GB

10/10

Exceptional

13 Apr 2026

Ihtsham

Parking was easy, so was the location. However the place needed better air conditioning.

Overall it was a good short stay

4/10

Poor

22 Feb 2026

Richard

Very smelly hotel, very run down, tiny bathroom, shower took 5 minutes to warm up an filthy carpets etc

Self

4/10

Poor

15 Feb 2026

Tom

Not clean. Staff on entry not too helpful. Had to fight to ensure wasn’t double charged (already paid through hotels.com)

10/10

Exceptional

13 Aug 2025

Amardeep Kaur

Nice clean room and very quiet

Leisure Self

10/10

Exceptional

23 Jul 2025

Johnson

Nice staff, good location for airport, it has loud road out front and smoking smell on top floor

Business Self

6/10

Pleasant

12 Jul 2025

Marek

Will not return here

Additional £10 per night for car park, but you can park for free on the street just after corner, no more than 50m from hotel door.
For me it is very unfair, I agreed with my boss this sum for hotel and I don’t have funds for extra £40 for parking.

Condition of hotel is bad, it was not possible to lock the window and the gap was bigger than my finger.

Business

2/10

Poor

09 Jul 2025

John

No just No

Checking in very muddled and having to check rooms to see if anyone was in them as the system said vacant but on check (yes physically checking) realised someone was still in there!! Only room available didn’t have a TV, was dirty, not maintained and nothing like the pictures on the website. You need to remove this hotel from your books.

Business

6/10

Pleasant

29 Jun 2025

Bethany alice

Close to where we were going. Staff very freindly and helpful.

4/10

Poor

29 Jun 2025

Daniel

Horrific stay

I waited at reception for about 10 minute while the staff came off their personal phone call. Got to the room and the carpets were absolutely disgusting. Poo stains on the floor, make up stains and a variety of other stains all over the room. The tv didn’t work at all, the bathrooms also had stains all over and even the toilet roll holder was hanging off the wall. The light switch to the toilet was a make shift piece of string with abit of plastic on the end so you could grab it. The bed was the only thing that was clean, even though it was rock solid.

Self

2/10

Poor

25 Jun 2025

Rachel

Website Photos are very inaccurate. Dirty. Carpets are stained everywhere. No soap available. Window didn’t open. Would NOT recommend.

Leisure

6/10

Pleasant

25 Jun 2025

Verified traveler

Average

Average stay but you get what you pay for.
TV didn't work in my room but it did have a ceiling fan.

Self

2/10

Poor

21 Jun 2025

Jon

Worst hotel we have ever booked. All three colleagues left after one night and we ended up booking alternative accommodation for them elsewhere. Highlights:

• Human faeces on wall.
• Stains all over walls next to headboard.
• Urine in toilet upon arrival.
• Given a room that hadn’t been cleaned - beds already slept in, towels on floor etc.

Refund required. Unacceptable stay.

Business

2/10

Poor

15 Jun 2025

Jennifer

There was nothing good about this hotel.

Leisure

2/10

Poor

15 Jun 2025

William

Gave us key to someone else’s room got room eventually and it smelled awful opened windows but smell was still bad dirty unkempt hotel would not recommend to anyone

Leisure Partner

2/10

Poor

29 May 2025

Paul

Very run down place. Had to pay for overnight parking. Not advertised. Tv was connected to old aerial, went from patchy screen to 'lost signal' every few seconds. Completely unuseable. Piece of excrement floating in toilet.Rips in shower curtain. Curtains were stapled at the hem. Had to request wifi password as not told on arrival. Phone in room stuck on 'initialising'. Bed was comfy.

Business

4/10

Poor

20 May 2025

Katie-Marie

It was convenient for my circumstances
My room not like the photo
Had to pay extra £10 on top for parking my car onsite
No breakfast unless extra cost

Leisure Family_with_children

6/10

Pleasant

18 May 2025

Verified traveler

Ok for £50

For the price it did the job but the decor was very old and tired. It wasn't very clean the bathroom and carpet could do with a decent clean, but at least the bed and linen were clean and fresh, the pillows were pretty old and tired but it was fine for some where to crash

2/10

Poor

16 May 2025

Verified traveler

Gross

Business

4/10

Poor

09 May 2025

Nawaz

Needs new mattress and carpet

Leisure Friends

4/10

Poor

05 May 2025

Claire

Misleading reviews, don't waste your money.

Upon arrival, we checked in at the front desk, but were then escorted outside, which immediately struck me as unusual. We were led to the back of a neighboring building, where the entrance to our room opened directly into the car park.

Once inside, the room was in an unacceptable condition. It appeared to be a makeshift extension built onto the rear of the building, which likely explains the lack of internal access. The walls were unfinished, with marked paint, holes, and visible damage. The beds didn’t properly fit the space, parts of the wall trim were coming loose, and the overall atmosphere was unwelcoming and felt unsafe—especially with the only door leading straight to the car park.

As a young family, we were very uncomfortable with both the condition of the room and the lack of security. We voiced our concerns and were moved to another room, which was slightly better and located within the same separate building—but still not the main hotel building with the reception.

It was unclear why we were placed in this secondary building at all. From what I could tell, it seemed more like a residential setup than part of a proper hotel.

Unfortunately, I would not recommend this hotel. The experience was disappointing, and the high ratings it seems to have are, in my opinion, very misleading.

Unfortunately I did not take any photos.

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

kamran

It was pleasant

2/10

Poor

20 Apr 2025

Chun Hei

That’s truly an horrible experience.
The building is full of crack which made you feel unsafe.
In the room, which is very very very smelly and dirty. The bed is dirty like ever being clean. The bathroom is blocked and jammed. The light is broken.
I didn’t stay there with my family.
Truly horrible!!!!!

Leisure Family

2/10

Poor

02 Apr 2025

Muhammad Qasim

**Disappointing Stay – Would Not Recommend**

I rarely leave reviews, but I feel compelled to share my experience with Uno Hotel Heathrow Windsor. From the start, the service was lacking – the staff were unprofessional and abrupt when answering the phone, which immediately set the tone for what turned out to be a very disappointing stay.

The room itself looked desperately in need of attention. The walls were scuffed and peeling, clearly crying out for a decent paint job. The toilet roll holder was broken and just hanging loosely on the wall. The shower head only worked in two modes, neither of which were particularly functional, and to top it off, the sink only had hot water – no cold at all – which made washing hands uncomfortable.

The carpet was filthy, clearly not cleaned thoroughly in a long time, and the overall condition of the room made the whole experience feel dirty and unpleasant. It’s such a shame because the location has potential, but the upkeep and service are far below acceptable standards. I won’t be returning, and I suggest others think twice before booking.

Business_and_leisure Family_with_children

10/10

Exceptional

18 Mar 2025

Karen

Bed very comfy, and room was very quiet

Business Self

2/10

Poor

11 Jan 2025

Andrew

Terrible hotel

On arrival I waited at the reception counter for a while as the receptionist was out the back on his phone and didn’t know that I was there for 10 minutes.
When the receptionist appeared he was friendly and checked me in then accompanied me to my room & let me in. When he left me I had a look round and soon realised that the room was filthy & pretty much everything in the room was broken. The bathroom was absolutely disgusting & the shower was unusable for anyone taller than 2ft. To add to that the radiator was on full and the valve was broken so it couldn’t be turned down it was unbearably hot. I could say a lot more but you get the idea. I stay in hotels all week every week and this was the worst I have ever seen.
So with all this in mind I went back to reception and asked for a full refund for the 2 days and he said he could show me another room so I agreed to have a look.
The next room had an ok shower room and wasn’t as grimy as the first so I agreed to stay.
It was fairly comfortable but very noisy from other guests who seemed to be in and out constantly slamming doors and very loud talking and shouting. I don’t think it helps that there are big gaps under the room doors and the sound transfer straight in to your room & this is also a fire risk. I stayed 2 nights and was woken up on both of them.
It feels a bit like people live at this hotel the communal entrance & stairs and filthy, it looks like it hasn’t been cleaned for years.
Definitely a 1 star not 4 as advertise

Business

4/10

Poor

07 Jan 2025

John

No, No and No

It is at best a hostel! Nothing works and it is dated, dirty and not a hotel worth staying in.

Business

2/10

Poor

09 Nov 2024

Christina

Absolutely shocking accommodation. Please avoid.

Leisure Family

2/10

Poor

07 Nov 2024

Liam

Avoid

Room was dirty and in poor condition especially the bath and carpets, heating didn’t appear to work either, tried to call reception multiple times but no answer and send them a message via the hotels.com app but no reply, wouldn’t stay here again.

Business

2/10

Poor

27 Oct 2024

Nina

This is NOT a 4 star hotel, it’s a guest house with rooms in horrible states which look nothing like the pictures. The wifi was not working at all and the water in the shower was freezing cold, very disappointed.

Leisure Self

2/10

Poor

22 Oct 2024

Rosia

Was not how expected

4/10

Poor

03 Apr 2023

Verified traveler

Move of hotel due to leak

We didnt actually end up staying in this hotel as there was a leak in our room so we were moved to the mecure heathrow. The service in the mecure was awful, staff uninterested in guests and more interested in their phones. The 2nd night we were kept awake most of the night due to loud music. We tried ringing reception numerous times but no answer and no one available on reception the following morning! Breakfast was cold, toast took forecer to toast and what i can only assume was the restaurant/hotel manager was just stood around on his phone, no meet and greet, no 'how way your night/stay' would never stay at the Mecure Heathrow again

Friends_and_family Family

6/10

Pleasant

29 Mar 2023

Chris

Peep show !

Good location. Clean room. Comfortable bed. Good value.
However a hole about size of golf ball ran above door lock and handle all the way from room side to corridor side meaning anybody could look directly into the room and see the whole of the bed..
Curtains behind bed left a gap so anybody walking in lane to car park was able to see top half of bed.
Additionally as hotel booked re early morning flight the room 101 backed into entrance to car park so until late evening security lighting was going on and off.

Partner

8/10

Excellent

21 Mar 2023

Sally

Handy for Central Londom

We arrived late about 10pm but the staff who greeted us were friendly and showed us directly to our room.The room was very warm, it didn’t have an outside window, the window went into the conservatory, so we found it difficult to keep cool. The bedding was clean and the bed comfortable. We asked for a triplet and the extra bed was a sofa bed which my son said was ok. The bathroom could have done with a little talc in places but was clean overall. The restaurant next door was fine for a drink, we had eaten so didn’t taste the food but it smelled amazing! Parking was easy too. We took the bus into Kensington for Olympia from the road outside the front of the hotel £2 single per person! It was a bargain!

Friends_and_family Family

8/10

Excellent

16 Jan 2023

Kirsty

Staff were very helpful when we arrived, receptionist took his time to show us to our room and carried our suitcase.
Lovely room, and very clean.
Got woken at 12am by the room next door, very loud for around an hour and slamming doors.
Our shower overflowed, which used all of our towels to soak the water up.
I went to let the receptionist know the next morning and they said they would sort the shower, and they would have a word with the rooms next door.
Shower was sorted whilst we were out, and that night we didn’t hear anything from the other rooms.
The only thing I would say I was disappointed in, is there wasn’t any housekeeping all weekend.
Overall, a very pleasant stay and would use again.

Leisure Family

2/10

Poor

14 Jan 2023

Zettune

The manager was rude and was not bothered that we were unhappy

Leisure Partner

10/10

Exceptional

26 Dec 2022

Nlm

I recommend!!

Leisure Family

8/10

Excellent

21 Dec 2022

Lynda

Enjoy our stay. Close to Windsor

Leisure Family

4/10

Poor

14 Dec 2022

Verified traveler

You could hear everythin from the room. As it was a huge gap between the door and floor.
Toilet was dripping

Business

10/10

Exceptional

20 Nov 2022

Oliver

It's very clean.

Leisure Partner

4/10

Poor

30 Oct 2022

Ian

Really liked hotel,bit cheeky asking for another £10 to park my car,but worst part being made to exit the property at 3.30am because of the fire alarm going off in the other separate part of the hotel really annoyed me ,hope I get offered some sort of refund or discount but won't hold my breath

Business Self

2/10

Poor

07 Oct 2022

Platinum

They do not look after there guest
I had to ring early hours and beg them to put my central heating on. The service was very poor

Business Self

4/10

Poor

05 Oct 2022

Manoj

I don't recommend this hotel

This stay was pretty bad.

1. Internet didn't work despite discussion with Front Desk
2. Intercom didn't work despite discussing with Front Desk
3. Bathroom was not clean
4. Door's lock was not working
5. Got a room in a kind of an extension which had very thin walls. Noise from other rooms was disturbing throughout the stay
6. Shower didn't work
7. The door of the building was not locked

Self

10/10

Exceptional

01 Oct 2022

Aminah

To our surprise this hotel was really good for a 3* hotel. Nice clean and nee rooms with all amenities needed including iron coffee machine smart tv etc in the room. Very good for airport as its very close to Heathrow. Comfortable beds for good night sleep. Recommend

Leisure Family

10/10

Exceptional

27 Sep 2022

Verified traveler

Large family room

We booked a family room to be close to the airport for an early morning start. We arrived at 10pm and parked straight away, check in was quick and easy. The room was a lot larger than most family rooms we have stayed in.

4/10

Poor

16 Sep 2022

ATHA

AVOID THIS HOTEL

Rear groundfloor bedroom. Curtains were stuck closed. Ceiling fan would not turn off with light on. Tv did not work. No restaurant (there is one next dopr but very limited for English cuisine).No hotel bar or lounge. Had to pay for hotel's parking.

Self

4/10

Poor

16 Sep 2022

George

This property was very very noisy to stay in, could literally hear a pin drop in the next room.

The bed is incredibly uncomfortable.

The only saving grace was that the shower was boiling hot (which is amazing).

I also had to pay for parking, which I find really insulting.

Overall I wouldn’t stay here again.

Leisure Partner

6/10

Pleasant

15 Sep 2022

Clive

Tired but clean

Very tired building but clean

Business

8/10

Excellent

08 Sep 2022

Verified traveler

Well received.
staff were pleasant and helpful; very apologetic when someone smoked in a room.
Towels and bedding good.
Floor springy
Good cafe next door

Partner

8/10

Excellent

03 Sep 2022

SP

for business

Business

10/10

Exceptional

02 Sep 2022

John

It was easy to find and within easy walking distance of Shops. There is also ample parking and the rooms are good size and clean.