Harte and Garter Hotel

United Kingdom , Windsor and Slough
Windsor SL4 1PQ, 31 High Street, .
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100 reviews shown

8/10

Excellent

11 Mar 2026

Julie

Happy with my stay, good location and value.

Self

8/10

Excellent

08 Mar 2026

Laurence

The room was excellent and affordable. Enjoyed my stay there.

Self

4/10

Poor

01 Mar 2026

Jackie

Room neglected duvets need renewing as very old and no warmth to them at all

Family

6/10

Pleasant

24 Feb 2026

Mónica

Noise outside. They were removing glass bottles late at night and started moving the bins and talking loudly amongst themselves at 05:00 AM!
Room was very comfortable but the noise really impacted my sleep.

Self

6/10

Pleasant

23 Feb 2026

Stephen

Fantastic location and view but hotel needs millions spending on it

Family

10/10

Exceptional

22 Feb 2026

Sally-Ann

Lovely room and amazing location. Just wish there was a telephone number so I could contact the hotel prior to our visit

Partner

6/10

Pleasant

21 Feb 2026

gareth

Hotel quite run down, plug in heaters in the room as no heating, bathroom large but very very cold. Shower was also freezing will not be re visiting

10/10

Exceptional

18 Feb 2026

Stephan

Lovely room comfy bed. Staff was nice.

4/10

Poor

18 Feb 2026

Lynda

This hotel has the location to be outstanding, but is sadly in dire need of major renovation.
Threadbare carpets on the stairs, very dated fixtures and fittings, curtains ripped - it was a huge disappointment, because the view of the Castle and location is perfect. Having said that the hotel was very clean, good quality towels … please please renovate and it will be perfect!!

Friends

4/10

Poor

17 Feb 2026

Jane

The room was meant to be over lookingvthe castle not looking out of a filthy window to the back

6/10

Pleasant

17 Feb 2026

Wayne

Great view from room but room required update poor bathroom and needs painting , staff were all great

Partner

10/10

Exceptional

16 Feb 2026

Sharon

Staff was very helpful but the hotel needs an upgrade.

4/10

Poor

15 Feb 2026

Sarah

The heating in the room was broken, apparently someone was meant to look at it but they didn't. We ended up wih 2 heaters on wheels to keep the room warm. The wall lights in the bathroom didn't turn on. The shower water was cold, just about warm enough to have a quick wash but I couldnhavr washed my hair. The room itself was very large which was great but and good view of the castle but needed some serious updating. I believet they are trading on the fact they are near to the castle. Can't get through to anyone there via phone. No milk or tea bags in the room so had to ask reception onboth days.

4/10

Poor

15 Feb 2026

Nick

Room was in desperate need of renovating, windows wobbling loudly all night from the wind, tap in bath is in an awkward place, bath plug broken and looks like someone had siliconed fittings and skirting with a spoon.
Very disappointed. Would not stay here again

6/10

Pleasant

13 Feb 2026

Jason

Bit dated but fair price.

2/10

Poor

08 Feb 2026

Adam

The room was ok a nice, but this morning there was no hot water in my sink taps nor my shower which is annoying as i was goin to a wedding! I told the nice lady at reception but there was no other rooms available to have a shower in as it was fully booked! This is not good enough im sorry but i think i should be entitled to a free stay thanks

Self

4/10

Poor

06 Feb 2026

Douglas

The hotel was ok as long as you don’t spend too much time in it. It is in a great location across from Windsor castle and my expectations were high. As soon as I walked into the poor reception area my expectations diminished.
The room was large but cold, the shower had one temperature, luke warm. The whole hotel was tired and in need of some TLC.
We had 3 coffee sachets in the room, no teabags, no decaf coffee. The tv only showed BBC channels.

Leisure Partner

8/10

Excellent

04 Feb 2026

Alberto

Excellent location and reasonably priced.

Leisure Family

8/10

Excellent

01 Feb 2026

Marianne

Great location right opposite the castle and near lots of pubs and restaurants. Good value for money. Clean room and good size.
No tea bags in the room and there was quite a lot of noise outside my window until 3am but it is the centre of town and it was a Saturday night so to be expected.

Friends_and_family Family

4/10

Poor

25 Jan 2026

Sonia

Staff were very pleasant … but no amenities …. ( sorry we did have a kettle a small amount of tea … 1 tea bag ..coffee milk and a tiny bit of sugar )Rooms are in a poor state with mould round windows … peeling paint shabby curtains.

Leisure Partner

6/10

Pleasant

23 Jan 2026

Briony

Was ok hotel needs a bit of a tidy up!

Business Self

6/10

Pleasant

16 Jan 2026

Beverley

Staff good and courteous. 1st room disappointed however when moved to suite better. Hotel could do with internal refurbishment

Partner

8/10

Excellent

07 Jan 2026

Nicky

Nice and clean. Friendly check-in.
Only thing on the night was that the main radiator wasnt working and the replacement heater didn't warm the room on a cold evening.

Business

6/10

Pleasant

03 Jan 2026

Kamila

Rooms could do with updating

Partner

8/10

Excellent

03 Jan 2026

Steven

We had a great experience, everything very clean and great view of the Castle outside.
Nice large room and staff very attentive,
Heating in room not working, but an oil filled radiator was supplied that warm the room up lovely in no time
Also, the shower probably needs updating as a little bit outdated and we were unable to get a comfortable temperature and flow ratefrom.
All in all a very comfortable stay in a large room with great views of the castle at a great price definitively four stars out of five.
We would definitely book again at this hotel

Leisure Family

6/10

Pleasant

01 Jan 2026

Ant

Great location, probably one of the best in Windsor. It’s a shame that the property didn’t live up to its prestigious surroundings.

Other than the location, there isn’t much else going for the hotel. We had a room at the front with views of the castle, however when we arrived the curtains were closed, plug in heaters around the room and enough condensation on the windows to have a shower.

The rooms are dated an in need of a good clean. The hotel could be great but has been left in disrepair. Blocked sinks dirty floors etc.

Luckily we were only there for one night.

Family

10/10

Exceptional

01 Jan 2026

Jodie

Greta hotel. Staff are lovely, clean room and entrance area. We will be staying again.

4/10

Poor

31 Dec 2025

James

Room was tired, peeling paint, cracks, furniture in poor state. Even the bathroom tiles have been painted over and this was peeling. From the makeshift check in desk when you first walk in, the whole place feels run down and in need of some work.

Leisure Partner

6/10

Pleasant

30 Dec 2025

Pui Hong

TV is not working, WiFi is weak, heater is not working

Leisure Self

10/10

Exceptional

22 Dec 2025

Richard

Nice room. Comfortable bed. Good location

Business

10/10

Exceptional

15 Dec 2025

Rebecca

Lovely room at a very good price

6/10

Pleasant

30 Nov 2025

Stephen

Shower wasn't very hot, and room was being heated by an electric heater instead of central heating so it made the room feel either stuffy or cold and the bathroom freezing.

Leisure Partner

6/10

Pleasant

28 Nov 2025

Gabriel

View of castle is nice plus the area is all walkable to nearby shops and pubs. Room was small. Bed was a full. Can’t fit a bigger bed with the room size. Mattress was old, hard, and springy. No heat in room. They set up an old space heater which barely kept room warm as long as bathroom door was closed. Price is too much for an overnight.

Leisure Partner

8/10

Excellent

27 Nov 2025

Andrew

Thank you for hosting!

Leisure Friends

10/10

Exceptional

25 Nov 2025

Alana

This hotel is on a great location, many shops and places to eat closeby and opposite the castle, our room looked into the castle. Decor is a bit dated now, room was spacious.

Leisure Partner

2/10

Poor

24 Nov 2025

Susan

No heating! Headboard collapsed, bathroom lights not working, I need compensation which the hotel is not accepting?

Self

10/10

Exceptional

24 Nov 2025

charlotte

Great

2/10

Poor

24 Nov 2025

Charles

Upon arrival reception worker couldn’t speak good English, no car park and was expected to walk half a mile for parking. Received room key where the room key envelope had been reused many times! Room 104 was not the room I booked, tiny room with a bed desk and chair. Small window! Decided to rebook to a hotel down the road. Was not happy with the condition or service of the hotel. Requesting a refund!

Friends_and_family Family

8/10

Excellent

20 Nov 2025

maria fernanda

Great view from our room

Partner

6/10

Pleasant

18 Nov 2025

James

The room was not luxurious as advertised
The side table had peeling vinyl
There were socks found behind the drapes

Leisure Partner

4/10

Poor

17 Nov 2025

Sophie

Great location, especially if you book a castle view room but this is the only positive. Booked a castle view and was given a rear facing room, reception changed this to a 2nd floor castle view room but the room wasn't prepared, we walked into an unmade bed and unclean room. Back to reception and they gave us the 'best room' which had a great view but was freezing cold, windows are single glazed and draughty. Hot tap in the bathroom did not work at all, had to use the one in the bath and there was no hairdryer.

Partner

4/10

Poor

16 Nov 2025

Simon

No warning that the car park entrance was completely blocked. We had to park elsewhere. Our mobility problems made the very hard

Leisure Partner

10/10

Exceptional

05 Nov 2025

Aris

Very clean, super friendly staff, amazing tub, terrific castle views and a great nights sleep. Thank you!!!

Leisure Partner

6/10

Pleasant

04 Nov 2025

Branwen

Lovely staff but shabby hotel. We loved the location but the room was very tired. Good price so we were satisfied. The staff were all kind and helpful.

Leisure Family

4/10

Poor

03 Nov 2025

nicola

The Hotel is quite tired in terms of amenities. The room looked really nice when we checked in (Traditional English Vibe), huge bathroom, tall ceilings. However, The bath didnt run properly, there was a continually leaking tap which disturbed our sleep, the sink pipes made a really high pitched squeak until we ran the tap for a bit (this was throughout the whole night). The shower is absolutely huge but the shower head is a single, fixed one which jetted water at a completely unusable angle (also annoying for women wanting to keep their hair dry). The double bed was two singles bumped together and the curtains didnt close properly so there was blinding light from quite an early hour.
Having said this, the staff were excellent prior to our arrival and we quite easily arranged for a late check out at no extra cost. We only stayed for 1 night so didnt bother to complain or ask for an alternative room but I definitely wouldnt stay there again for the cost of a room.
It's a great central location for wandering around Windsor but that's about all.

Partner

6/10

Pleasant

02 Nov 2025

EDWARD

This is a beautiful looking hotel in prime position for the castle, town and river. My room had a fantastic view of the castle, but was a little tired. The bathroom was in a similar condition with a leaking tap. Unfortunately the hotel is very noisy and you can hear people moving around. I could also hear various bathroom extractor fans which were very loud.

Friends_and_family Friends

10/10

Exceptional

30 Oct 2025

Jonathan

Clean and tidy room warm shower and comfy bed

Business

4/10

Poor

30 Oct 2025

Michael

The communal areas of the hotel were okay and clean, but the room I was given was VERY tired and dated and very much overdue in terms of redecorating, needing new flooring and needing new bathroom fittings.

The bed was not the greatest and seemed to have a spring or piece of metal sticking through the mattress at the end, which I kept catching my feet on. (Painfully!)

Business Self

6/10

Pleasant

29 Oct 2025

Sarah

Amazing location right opposite Windsor castle, price was good. But room very basic and some of the repairs were terrible.

Partner

6/10

Pleasant

24 Oct 2025

NEIL

Great Location But Needs of Renovation.

A very good, central Windsor location opposite Windsor Castle. Entrance was not very apparent as a Hotel Entrance. Check In was OK but basic. The rooms are in need of a major renovation, whilst acceptable needed a lot of repair and modernisation e.g. worn out carpets, paintwork badly damaged, bathroom in poor condition although good shower . The bed was just adequate as a double, but small. Wi-Fi was good, TV good size and OK if you could work out the channels.

Partner

6/10

Pleasant

22 Oct 2025

Steve

Hotel was in a good location. Property is old and in need of a renovation

Rooms smell of mist. Beds need replaced

Leisure Family

6/10

Pleasant

22 Oct 2025

Sarah

Worth it for the spot!

Perfect location, my room faced the castle so well worth it. Easy check in and out. Clean just tired.

Self

10/10

Exceptional

21 Oct 2025

Dorathy

Property was excellent.
No hot water.
Light above bed annoying.

Leisure Family

10/10

Exceptional

19 Oct 2025

Edward

Excellent location plenty of opportunities shopping site seeing ect

10/10

Exceptional

16 Oct 2025

William

Nice staff
Hotel is nice but needs updating

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Aaron

Clean room and well located

Business

4/10

Poor

10 Oct 2025

Karen

Room was v dirty w toe nail clippings on the floor by end of bed that stuck to my feet. Room next to back exit by Wagamama & had homeless people sleeping on back stairwell. Felt unsafe and slept w a chair against the door. Stayed here a few years back so idk what happened to the place.

Self

8/10

Excellent

09 Oct 2025

Kim

We asked for upgrade and we had the balcony room looking over Windsor castle for trump’s visit.

Leisure Friends

8/10

Excellent

09 Oct 2025

David

Great location in the center of Windsor overlooking the castle. Easy check-in. Room is large and comfortable. It could do with a refresh and for sure a new mattress. But for the location and price is was great.

10/10

Exceptional

08 Oct 2025

Koon Gee

Great location! Convenient to get around to everywhere

Self

10/10

Exceptional

07 Oct 2025

Jenny

Everything that i was expecting

Leisure Self

2/10

Poor

06 Oct 2025

John

No restaurant
Car park long walk
Curtains hanging off rail, couldn't shut them.
Only one pillow, no spares
No blankets
Room didn't have kettle, had to ask for one.
TV only showed few channels. No BBC1 or 2, ITV, Channel 4 or 5.
Radiator not working, very cold in evening and night
No soap
Banging door in halfway all night as staff when in and out of staff only area. We had to complain at 4am after not sleeping up to that point due to door slamming regularly.
Plus side we only stayed 1 night.

Business_and_leisure Friends

6/10

Pleasant

05 Oct 2025

Andrew

We were disappointed with our stay after booking a luxery room we had to change rooms
There was only 1 little sachet of shower gel and shampoo although 2 of us were staying
Only a very small supply of 2 teabags and 2 coffee and no biscuits overall we were disappointed as this was a special occasion birthday treat

Partner

6/10

Pleasant

05 Oct 2025

Sarah

Was quite disappointing! We booked a luxury room, based off the pictures on hotel.com. we were given room 103 which is not luxury by any means, it was actually an accessible room. When we opened the curtains, the view was horrible. Window was full of stains and could just seen bins, a used mattress and what we assumed were workers from a restaurant sat in the alley! We had no bath in the room - which we thought was included with luxury. We ended up complaining and the lady behind the desk said she had no more rooms - after a bit of back and forth we eventually were offered a new room which was better, with a partial castle view and a bath but unfortunately - no plug for the bath so we couldnt use it anyway! The bed was also two single beds pushed together to disguise as a double bed.
All in all, the hotel is a good location but I wouldn't rush back. I didn't think either room I had looked anything like the 'luxury' rooms pictured on Hotels.com

Partner

8/10

Excellent

02 Oct 2025

Zohnna

Plenty of shops and dining nearby. Windsor Castle is directly across the street and makes a lovely view. The rooms are clean, a bit outdated and worn but comfortable

Leisure Partner

10/10

Exceptional

30 Sep 2025

Mary

So convenient to Windsor Castle and the train station! Dumped our bags and enjoyed Windsor before check in. Lovely.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Tina

Bit Dated but Loved Location

8/10

Excellent

28 Sep 2025

Cynthia

The property proximity to Windsor Castle is outstanding. I had a Castle view room and it did not dissapoint. The view was incredible! With this being said, if the property were to be updated just a little....IE paint and better maintenance, it could be truly great and a premium price could be charged due to the proximity to the Castle and train to London.

Leisure Self

10/10

Exceptional

26 Sep 2025

Janette

Lots of shopping and dining near by.
Clean room. Comfy bed.

Leisure Partner

8/10

Excellent

24 Sep 2025

Daphne

Enjoyed the location, perfect across the road from the castle. Nearby to shops, walking distance to everything
Staff on this occasion not overly helpful when i complained about overlooking their garbage bins when i booked a City view room!!
Could've done better or offered some solution
So in that regard disappointing considering Im an overseas visitor from NZ.

Leisure Self

10/10

Exceptional

24 Sep 2025

Joshua

Hotel is in need of some renovations but all in all a nice spacious hotel and room in a good location

Partner

6/10

Pleasant

23 Sep 2025

Frank

The man behind front desk on the evening of 22 Sep was obnoxious and inattentive. I felt like I was treated poorly because perhaps I am from a different culture than he was. On the morning of the 23 Sep, however, the was a young lady who was very professional, attentive, listened to me and and was quite helpful. I just wanted to let you know that the man on the evening of 22 Sep is not representing your business very well. I own 2 small companies and I would surely hire the young lady. And I would most asuredly get rid of the the gentleman if he was scaring off business like that.

Business Self

10/10

Exceptional

20 Sep 2025

LOUISA

Great hotel. Excellent location in the heart of Windsor. Loved my single room with a small double bed. I will definitely stay here again.

Leisure Friends

6/10

Pleasant

16 Sep 2025

David

Great location for touring Windsor castle. It’s an older property and has some quirks. Our rooms toilet was repaired improperly and didn’t function, we found it late at night and wasn’t too bad an inconvenience since we only spent a night.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Stephanie

Clean & friendly staff. Be prepared to carry your luggage up and down stairs. Location is close to Heathrow (used Uber), shopping, castle, & the Long Walk. Felt safe walking in the shopping district in the evenings. Lots of restaurants nearby and people sitting outside the castle in the evenings. Only issue was it being noisy both nights with people partying at a nearby club or arguing middle of the night out on the street. Not the fault of the hotel.

Leisure Partner

6/10

Pleasant

13 Sep 2025

Jayden

Ok hotel, nothing fancy, cool location

Self

6/10

Pleasant

13 Sep 2025

Harpreet

Property is on near to castle but facilities are not good standard room is so small heater are old & don't work according to u. Bathtoom are ok but overall not worth money.

Leisure Partner

4/10

Poor

11 Sep 2025

Elizabeth

Great location. Room was in need of serious renovation and modernisation e.g. rotting window frame in bathroom, dirty tiles and walls, uncomfortable mattress.

Leisure Self

8/10

Excellent

11 Sep 2025

Linda

This hotel is in the perfect location. In the process of being refurbished. My room hadn’t been but was clean, comfortable and great price especially for such a central location in Windsor. Staff lovely. No complaints at all.

Leisure Self

10/10

Exceptional

08 Sep 2025

Victor

I reguarly stay at this Hotel, they are always super helpful.
This visit they allowed me to leave a Suitcase with them for four days without any charge.

Leisure Self

10/10

Exceptional

07 Sep 2025

Bonnita

Great location.

Leisure Self

8/10

Excellent

04 Sep 2025

Barry

Stayed at the Harte and Garte, wonderful old style hotel.
Let down by a few easily fixable issues.
A bit run down and tires looking, leak marks on ceiling with cracks in paint.
Not a major issue but a lick of TLC and it can be a much better place.
Key cards constantly failed.
House keeping could be better, found what looked like blood on under sheet. Told staff who looked Mortifed and fixed the issue.
Staff were very smiley and happy to help.
I think the owners could inject some money and make it truly glorious.
They could speak to the Ivy restaurant that is literally through a door in the foyer(I think was the old restaurant for hotel) and broker a deal.
I think it would elevate hotel to next level

Leisure Family_with_children

10/10

Exceptional

04 Sep 2025

brian

Great location with helpful staff. The neighbours can be a bit noisy at night. The morning view from the front window is overlooking. The castle is really nice. Easy access to pubs and shops and so on.

Leisure Family

10/10

Exceptional

04 Sep 2025

Carol

Lovely staff.
Welcoming.
Changed my room for me for a better one.

Leisure Friends

6/10

Pleasant

03 Sep 2025

David

Fix the Air Condtioning

Hotel claims to have “ Air Conditioning “ well it did not ! They claim to have it & the lobby had it, but NOT the 2 rooms we had. According to a staff member, it had been broken for over 3 weeks, & probably was never fixed. I know it’s the UK and usually chilly but NOT this summer. Overall it was OK, and well situated across from the castle, just get that AC fixed !

Friends_and_family Family

4/10

Poor

30 Aug 2025

Rob

The Room we were assigned had no proper seating although there was a dressing table, the hot water in the bathroom was slow and hardly any water came out, I could not a have a proper shave.
On top of all of this above we were woken up at 0325 in the morning because of people coming back to a room late after being out, they were knocking on the room door loudly next to us and talking loudly!
When checking out on the morning, the receptionists attitude was not of much concern to say the least.
The answer we got was it happens every Friday night, there is a nightclub just at the back of us, sorry about that!

Over all the price for a room we paid in the centre of Windsor wasn't too bad, but needless to say we will not stay there again!

Friends_and_family Family

4/10

Poor

30 Aug 2025

Rory

Two nights in Windsor

A faded hotel that has clearly seen better days, and is in need of renovation. Acceptable if you are only in Windsor for a night or two, mainly due to its fantastic location, but for longer stays, look elsewhere

Self

8/10

Excellent

29 Aug 2025

Christine

Great stay with stunning view

Views are something else stunning hotel is comfortable and perfect location for Windsor close to everything we booked a luxury room but it was very basic and a little outdated but price was very competitive wouldn’t hesitate to stay again

Partner

10/10

Exceptional

28 Aug 2025

Theresa

The staff were incredibly kind and helpful. We had a fantastic room with I think the best view of the castle. My son has Special Needs and they gave us a wet room bathroom and we were on the first floor which really helped as well. Best experience ever in Windsor.

10/10

Exceptional

27 Aug 2025

Louise

Lovely surroundings for a family stay over. Convenient for a stop over between Legoland and Thorpe Park :)

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Simone

Excellent

Excellent will definitely be back again, shops and the castle within walking distance. Staff friendly and helpful. Room clean and a good size

Partner

2/10

Poor

21 Aug 2025

Noel

Embarrassing

Got cancelled on us, close to trip

Partner

6/10

Pleasant

21 Aug 2025

Sally

Lovely position, great for walking and shopping. Lots of places to eat.
Staff friendly although never answer the phone or email.
The room was clean however, the windows were broken and we were a bit afraid they might fall out because the wood was so rotten. Shower was dreadful, very dated room which really needs a complete overhaul.

Leisure Family

8/10

Excellent

19 Aug 2025

Fiona

Birthday weekend

We booked a luxury room with a view of the castle which was stunning. The room itself was huge and the king size bed really comfy. We also had air conditioning! The bathroom had also been refurbished and we had a huge bath and separate shower. There were just a few things re cleaning, dust under the huge mirror being one (could see handprints) and also just a few touches of paint in places would have helped. The carpet on the communal stairs is also worn. Also be warned if staying at the front of the hotel you will hear the bin lorries from 6 am but only for a short time. But don’t let this put you off staying here, we got a huge lovely room in a charming old building at a great price with an amazing view in a wonderful location. The staff were also lovely.

Partner

10/10

Exceptional

17 Aug 2025

Sophie

Great one night stay

Comfy bed, nice room, fantastic view of the castle. V central location.

Partner

4/10

Poor

16 Aug 2025

Danny

Terrible

Partner

6/10

Pleasant

15 Aug 2025

Larissa

The refurbishment is lovely, but you cannot open the window further than a couple of inches so with the heat wave and only one fan it was dreadfully hot. Two fans may have helped but we were told there weren’t any extras. Otherwise, the staff was lovely and the lift access, and we even ate a couple of times in the old pub. Good location to the quay and the city center.

Leisure Family

10/10

Exceptional

14 Aug 2025

roberta

Beautiful heritage rooms! Rught across from Windsor castle!

Leisure Partner

10/10

Exceptional

09 Aug 2025

Marco Antonio

Lovely hotel with beautiful castle views, great location with the train station close by and excellent staff.

Leisure Self

10/10

Exceptional

09 Aug 2025

Chelsea

We booked a castle-view room which was unreal. Walkability is 10/10. Room was spacious but not private if you like natural light as there is no sheer curtain on the window. Bed was firm and a bit cosy for two adults. Seamless check-in and check-out.

Leisure Partner