Name: Harte and Garter Hotel
Address: 31 High Street, ., Windsor Sl4 1pq, SL4 1PQ, GB

4/10

Poor

03 Aug 2026

Samuel

Bed sheets were mould stained and mattress protector was covered in brown stains. Reception moved us to another room.

8/10

Excellent

29 Jul 2026

Alistair

The hotel

2/10

Poor

28 Jul 2026

Angelo

Everything about this place was horrific apart from the view from the room. Staff were rude , cleanliness of the room was appalling. The so called maid service was only a change of towel and a bin change. Room was filthy when we got there , we complained and it still got us nowhere after 3 days stay . V dirty . Worst hotel I have ever been to .

6/10

Pleasant

28 Jul 2026

Samantha

Lovely looking hotel from the outside urs a shame the rooms are not massively maintained.
Shabby thread bare carpets with paint on them bathroom seen better days
No air-conditioning just a fan and a window can only open slightly (No air con should be mentioned on site) no plugs near the bed and not great lighting
Upside the staff were very helpful

2/10

Poor

26 Jul 2026

Roberta

I booked it for two nights when we arrived. It was late in the evening. We had to leave. The toilet was dirty mould in the bathtub. Ripped curtains hole in the wall.

6/10

Pleasant

25 Jul 2026

Keith

Our room may not have been quite up to Deluxe standard. The bed was comfortable and everything was clean. Good towels. Very good view from our room across to Windsor castle. Did not hear any noise in the night. Would have preferred to have had a cooked breakfast in a dining room which is not part of the hotel. Staff were very helpful. A lovely old hotel with lots of character. Needs some decorating in places. We enjoyed our stay.

6/10

Pleasant

23 Jul 2026

Gemma

Very hot dispite 2 fans in the room. They obviously had air con as there was a unit but doesn’t work. Had to shut the window as there’s a night club some where very close. Kept us awake till 3.30am

Partner

8/10

Excellent

21 Jul 2026

Mandy

This hotel is in a brilliant location. After reading some bad reviews I was worried but I needn’t have been. The hotel was full of character. We had a superior castle view room which was lovely. A little bit tired maybe. The windows could do with some attention but it was big and the bathroom was clean and everything worked. Plenty of hot water and plenty of towels. The bed was big and very comfortable. Tea & coffee and kettle in the room and even an air cooler which was very useful during the heatwave !
We didn’t have breakfast so cannot comment.
The staff were all lovely,polite & helpful. We thoroughly enjoyed our stay at Harte & Garter and would definitely stay there again.

Friends

8/10

Excellent

21 Jul 2026

Alan

Very clean room and polite staff

Self

10/10

Exceptional

21 Jul 2026

Cristina

The location is absolutely perfect, just across from the castle. The hotel was clean, and our room had an amazing view of the castle. It was everything we needed for a one-night stay. The building is old, so some things are a little outdated—including the elevator 😊. It works, but it's slow, makes some interesting noises, and sometimes requires a little patience. Nobody bothered us, the price was right, and I would definitely stay here again. If what matters most to you is location, simplicity, and good value, I highly recommend this hotel.

Partner

4/10

Poor

20 Jul 2026

Jaskaran

Would not recommend. Great location and very friendly staff — that was the highlight of our stay. The hotel lobby gives an attempted boutique feel, but unfortunately the rooms are musty and quite outdated. The red carpeting seems to hide dust and general wear. The bed was extremely uncomfortable; we could feel the springs pressing into our backs throughout the night. There is no air conditioning, which is fairly common in Europe, but the fans provided were covered in dust. Overall, I would only recommend this hotel for a short stay if location is your main priority.

Family

10/10

Exceptional

19 Jul 2026

Venla

Amazing location, great staff, great room!

Partner

10/10

Exceptional

19 Jul 2026

Sandra

Excellent location for evening at the races. Lovely friendly and helpful staff.

Friends

2/10

Poor

17 Jul 2026

Pong

I had an awful stay at this property. It is easily one of the worst places I have ever booked. The room was in a state of total disrepair and clearly lacks proper maintenance.

Here are the main issues I encountered during my stay:

Plumbing Problems: The toilet flush handle was incredibly loose. It was so broken that I actually had to remove the toilet tank lid every single time just to flush it.

Additionally, the hot water faucet on the bathroom sink did not work at all, so there was no hot water available there.

Broken Lighting: The room was dark and poorly maintained. One light in the bathroom was completely broken, and another light in the bedroom was not working either.

Cosmetic and Safety Issues: The paint was peeling off heavily in the bathtub area. To make matters worse, the air conditioning unit was missing its cover entirely, leaving the internals exposed.

This place is completely neglected. I highly recommend avoiding this property until management decides to invest in basic maintenance and repairs.

I can hear workers throwing bottles into the bins in the morning. Workers talking in the back alley.

Partner

8/10

Excellent

16 Jul 2026

Mary E

The room was spacious and the bed comfortable. I could have used some instructions on working the shower. I ended up with a sponge bath. The hotel did its best with two fans to cool down the room during the heat wave, but we slept on top of the covers with the windows open. The location was excellent.

Partner

6/10

Pleasant

15 Jul 2026

Marc

Hotel is a bit tired but room was ok, a bit small but clean & fine for a night. I was at the back of the hotel with views of the grubby outside of the building next door, and was very noisy when they emptied the bottles into the bins! Try & get a room in the front if you can.

Self

10/10

Exceptional

15 Jul 2026

stuart

Great location for what we were in Windsor for. Staff really helpful

Partner

2/10

Poor

13 Jul 2026

Alexis

Dirty, with mold in the shower, and looks like the facility hasn't had a repair job in decades. Pictures do not match the rooms giving the appearance of a more well maintained property than actual.

Self

4/10

Poor

13 Jul 2026

Nick

The room was pretty standard which we expected, but no fridge or hairdryer. The shower had a constant drip, the bathroom had an odour. The basin had a crack in it and when the room was cleaned the used mugs were not changed but rinsed out as there stains from previous use.

Partner

2/10

Poor

13 Jul 2026

Alison

Dirty carpets and bathroom very dated rooms

Self

6/10

Pleasant

12 Jul 2026

Ashley

The floor was falling apart in the bathroom and the basin was blocked, the water took ages to drain away.

The 'breakfast' was awful and was just a to go bag. Should not be advertised as a bed and breakfast.

Family_with_children

6/10

Pleasant

12 Jul 2026

Karen

Hotel location is excellent and no noise disturbance at night. Check in was fast and friendly. Room was very tired and stifling hot even with the air con unit. Bathroom was clean but very worn and in desperate need of a refurb. Well equipped room. Common areas were worn and also in need of an urgent refurb. Didnt eat at hotel due to other commitments

Self

4/10

Poor

12 Jul 2026

Veronica

We were treated politely by staff and they were helpful but honestly, the facade is just so deceptive! A beautiful front and lounge, then very much in need of some tlc inside. Also, a beautiful website but no detail, just feel a little conned if I’m honest. A little honesty here please!

Partner

6/10

Pleasant

11 Jul 2026

Julian

Very disappointing. Tatty carpets everywhere, no on site parking, no restaurant, Aircon useless

Friends

10/10

Exceptional

09 Jul 2026

Jillian

Excellent place to stay, close to Heathrow

4/10

Poor

09 Jul 2026

Emily

The hotel is not what it once was the rooms are clearly dated and coming due a refresh as things were clearly in disrepair one example of this was the shower mixer was broken serving up a scalding hot shower. Although the Ivy restaurant is downstairs and the breakfast used to be served there now you get a paper bag breakfast literally a brown bag with some food items that you can scurry back to your room with so don’t make the mistake of paying extra for this. My recommendation to anyone would be to book one of the other real hotels near by.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Constance

The hotel and room were not as advertised. The a/c was only in a few rooms and with some minor touch ups the rooms could be described as quaint. Instead they were just disappointing and sad.

Family

4/10

Poor

03 Jul 2026

Sophie

This a poorly maintained hotel.

The shower did not work properly and the shower door was broken. The lift did nit work properly. The roon was over heated because the radiator had been left on in a heat wave. There was no bottled water available. The reception did nit answer calls.

Would not stay again

Friends_and_family Friends

8/10

Excellent

03 Jul 2026

Bryan

This place is a solid 3 star hotel, in a great location.

The property in rough condition, I could feel the springs in the bed, bathroom looked like an insane asylum, the continental breakfast was a bag of snacks put together from the night before… but as soon as I walked out the door, recognized why I paid to stay there.

Family_with_children

4/10

Poor

03 Jul 2026

Archie

Needs a significant amount spent on it, dirty and in disrepair.

10/10

Exceptional

30 Jun 2026

Murray

Across the street from Eindsor Castle. Walk out the door and there it is. Every morning, there is a changing of the guard ceremony with marching band

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Marco Antonio

I love this hotel, 3rd time staying here and it does not disappoint. Perfect location next to the Castle, train station next door and many good shops near me. The staff is very welcoming and helpful and the rooms are lovely. Thanks again for the wonderful stay. See ya next time.

Self

6/10

Pleasant

30 Jun 2026

Janet

Tired, Issue with water. Noisy very early

Partner

4/10

Poor

30 Jun 2026

Steve

When first checked in was given a room that had not been cleaned

Next room was stuffy with no air con other than a small portable machine

Bathroom tired with the toilet moving

Self

10/10

Exceptional

30 Jun 2026

Trevor

The hotel is fairly easy to find (directly opposite the castle) and checking in was easy. The room was clean , a nice size with a shower/bath combo. There was something going on in the function room but the noise didn't travel and I had a nice quiet room and slept really well. Some minor cosmetic issues with the room but nothing big. Good value for it's location and I would definitely stay again.

Self

8/10

Excellent

28 Jun 2026

Lisa

Great location. In need of a little attention.

Partner

6/10

Pleasant

28 Jun 2026

Lisa

Despite our reservation saying that breakfast was included we were told that they do not offer breakfast.
Upon check in, lthe room we were allocated hadn’t been cleaned from the day before. Due to the extremely high temperatures and the food that had been left in there it was like a pungent, sweaty sauna. We were given a second room luckily this one had been cleaned, however the windows didn’t open and the air con unit was blowing out hot air! It must have been over 40C.
The story did get better when their exhausted maintenance man arrived and opened the windows and got the air con going, he gets 5 STARS.

Partner

6/10

Pleasant

28 Jun 2026

John

Staff were very helpful but the hotel is very tired. Good location.

Self

6/10

Pleasant

27 Jun 2026

Ann

The room overlooked Windsor castle which was amazing. The problem was the room was an oven. The supplied cooling unit was useless and it was unbearable to be in the room, trying to sleep.was almost impossible.
The staff were lovely

Friends

4/10

Poor

26 Jun 2026

Caroline

You can’t beat the location of this hotel, but sadly that’s the only thing it has going for it. We stayed in a castle view “sleeps 4” room, and we did appreciate the pull-out sofa being set up as a bed for us upon arrival. Unfortunately we were there during the UK heat wave, and the plug-in AC unit we had was basically an oversized fan, definitely not AC, so our room was unbearably hot. We also had a leaking faucet in the tub, uncomfortable bed linens, only 2 towels for 4 people, and absolutely no amenities on the hotel. No ice. No plastic wear for food. No snacks to purchase. No helpful staff. A broken lift. It was so bad that we left early despite no refund. Skip this hotel!

Friends_and_family Family

4/10

Poor

25 Jun 2026

Lee

Hotel is in a great location but needs a lot of attention. Carpets in main lounge on stairs were threadbare. No air conditioning (not unusual for an older property) but no fans in bedroom, bathroom sash window wouldnt stay open. Woodwork in bathroom badly worn and no plug in sink so difficult to wet shave. Bed was comfortable but with windows open due to heat Heathrow flight path didnt help with sleep. Hotel needs a lot of work done on it. In the meantime simple attention to details like sink plugs and bedroom fans would help

2/10

Poor

23 Jun 2026

jessica

Heatwave and no air con. Fans weren’t on in the room despite emailing prior to arrival. Window had alarm and not possible to open properly. Extra fan provided that was broken. Cobwebs in room and stains on ceiling. Had to request iron. Lift didn’t work and had to carry luggage in heatwave second floor. Great location, awful dated facilities for the price. Such a shame given the great service from reception and the location.

Self

4/10

Poor

23 Jun 2026

Steve

Extremely tired, beds cheapest of the cheap no towels in room, bath extremely slippery for showering avoid unless like me you are stuck

Friends_and_family Friends

8/10

Excellent

22 Jun 2026

Timothy L.

Hotel is located in an amazing area, right across from Windsor Castle. There is shopping, pubs and restaurants as well as transportation hubs really close. Would recommend this to anyone visiting the area

Partner

4/10

Poor

21 Jun 2026

Michael

Stunning location, but very basic facilities. Shower had very little to no pressure which made it difficult to shower, shower was leaking. Appreciated the fan in the room, however struggled to find the hotel being 4 star rated.

Partner

8/10

Excellent

19 Jun 2026

mike

Super location and the 2nd floor room with a castle view gave us a 'grandstand' view
from the balcony of the comings and goings for (and some sounds from) the Garter Ceremony.
Pleasant and helpful staff.
The pack up breakfast was initially a bit disappointing, but the contents were comprehensive and sufficed for lunch also !

Partner

6/10

Pleasant

19 Jun 2026

Paul

In serious need of a refurb. We stayed on a very hot day and hotel has no AC.

Partner

8/10

Excellent

16 Jun 2026

Imogen

Basic but did the job

Partner

8/10

Excellent

16 Jun 2026

Howard

Excellent Reception Staff, very kindly allocated me a room on the first floor as requested. It was adequately appointed and very quiet but no outlook. The decorating looked as if it had been done by an amateur!! However, bearing in mind the money I spent it was perfectly suitable for a two night stay. The Shower produced plenty of of hot water over the Bath, but there was no grab rail/ handle to hold onto whilst taking a shower. The Hallways, and Corridors and Staircase most definitely need re- carpeting, very threadbare in places. This Victorian Hotel has been very grand in its heyday, but now is I am afraid faded grandeur, and needs a great deal of money spent to improve it. The bonus is the price in a very expensive Royal Town and the very helpful and delightful Staff who work there. Its position right opposite Windsor Castle and next door to Windsor and Ascot Railway Station with trains to Slough every 20 minutes makes it most beneficial for a short stay, all next door is The Ivy Restaurant, probably the best eatery for Breakfast, Lunch or Dinner in Windsor.

Self

4/10

Poor

15 Jun 2026

Sharon

Location to the Castle excellent. Looked lovely from outside.
Very noisy at night from revellers from the local pubs and as no air conditioning we had to have the windows open. Hardly slept because of outside noise.
Room was very basic - double bed small. Bedroom and Bathroom needed updating. Bedding and towels clean though. No breakfast available. Would not stay again.

Partner

8/10

Excellent

15 Jun 2026

Richard

Location is what makes this hotel stand out, being right outside the castle. Rooms are definitely older style, not updated much, but comfortable enough.

6/10

Pleasant

15 Jun 2026

Adeola

What l liked was the location, the Castle was just across the road, close to shops and friendly atmosphere.

I wasn’t given any breakfast, l asked at reception and was told to go to the Ivy next door. There was no bottled water to drink available.

Would l choose this hotel again, sorry guys it’s a definite No as l didn’t get my money’s worth.

Self

8/10

Excellent

14 Jun 2026

Brad

The hotel was lovely and clean,
The 1 staff member I encountered was very helpful.
My main issue with this hotel was 2 single beds pushed together to make a double. Was uncomfortable!
Although the room was nice and clean it looked like it had been decorated by toddlers. Absolute bodge job of the paint work.

Partner

6/10

Pleasant

13 Jun 2026

Blanca

Excellent location, across the street from Windsor Castle, many restaurants and shops. Hotel very outdated.

Friends

6/10

Pleasant

08 Jun 2026

R J

Very disappointed to be visiting this hotel on this occasion. I stayed here about 8 years ago and it was a delightful stay; it looked grand and beautiful, but clearly there has been a change of ownership. The hotel looks very dated and unkempt and needs some tender loving care. Our room was clean to a degree, but unfortunately the bedside tables had dirty ring marks, the sash windows had rotten frames and paint flaking off, the glass windows were dirty, and there were no safety locks, so you could open them fully, and being on the third floor it is a good job we didn’t have any children with us because they could have climbed out and fallen fifty feet to their death. The double bed was actually two single beds pushed together and was very uncomfortable to sleep on. The bathroom was functional but needs upgrading desperately as it had rusted shower and bath taps and the walls were patched up with paint, and the sash window would not open. The long mirror on the wall had not been rehung because it clearly had come off the wall at some point. There were only two tea bags provided to use and a small amount of coffee and cheap milk. The quality of the bath/shower and soap provided were not good. The two members of staff that I met were very pleasant, but that is the only positive from our visit. For the money I paid for a one-night stay, it was not worth the money unfortunately and I will not use this hotel again.

Partner

6/10

Pleasant

07 Jun 2026

Julie

Hotel was tired, dated and needed a definite facelift! Our room overlooked the back of restaurants and the wind was literally howling through our room! The shower was very lacklustre with no real power. Our room also on the slope!
On the plus side the staff were lovely, very accommodating and helpful. They were a credit to the hotel.
Would I stay here again? Sadly no.

Partner

8/10

Excellent

07 Jun 2026

bryan

Nice stay

10/10

Exceptional

07 Jun 2026

Steve

Great location , easy check in

Business

4/10

Poor

06 Jun 2026

S

Let me start off with the the good things

Location: Fantastic
Staff: very helpful and friendly

Room: Horrendous
Really dated and needs updating. The shower leaked onto th4 floor due to the bottom of the bath/shower window having some trim missing. Slippy in bath as nothing to prevent from sliding and nothing to help you climb out as its quite a step.

The mattress was soo old we could feel every spring. Without doubt the worst mattress I've ever had in a hotel. The right hand side our our bed had a big rip in it which was nearly 1/2 meter long.

The iron even in a. Cool setting burnt my shirt and when I looked at the bottom of the iron I could see why. It was black and something had been burnt on to it. That's a £60 shirt ruined

I did read the reviews before I booked and thought I'd take a chance. So it's my fault, however I will never book this hotel again.

YOU HAVE BEEN WARNED, STAY AWAY!!

Partner

10/10

Exceptional

05 Jun 2026

Elizabeth

It is a beautiful old building in an incredible location right over the road from the castle, the staff were wonderful; helpful, polite and professional, I had a standard room which was actually huge! The bed was very comfortable and clean, it is a very short walk away from loads of lovely cafes and is next door to the Ivy. I would absolutely stay here again

Self

10/10

Exceptional

05 Jun 2026

Cynthia

This hotel can’t be beat for location - right across from the castle. In all the action but still quiet. The price was a pleasant surprise as well. The staff was helpful, storing luggage, an extra teabag, etc. I would definitely stay there again.

Self

10/10

Exceptional

04 Jun 2026

Brian

The location and the staff were amazing. Property is a little dated and would benefit from a refresh in terms of decor and furniture etc.

Partner

10/10

Exceptional

03 Jun 2026

Michael

Characterful, comfortable and well equipped rooms. Dated, but that is very much part of the charm.

Incredible location, ample parking nearby (chargeable, but that is very much to be expected in central Windsor).

Welcoming and accommodating staff.

Great value.

Self

10/10

Exceptional

03 Jun 2026

Tina

Great price. Great location.

Self

6/10

Pleasant

02 Jun 2026

Corrinne

Clean room. Well positioned. Needs a lot of updating very tired. Very noisy we raced the castle on the roadside. Don’t expect good nights sleep

Partner

8/10

Excellent

01 Jun 2026

Bruna Alexsandra

I liked the hotel; however, it doesn't include breakfast, so there's a regular coffee shop in the room. Nevertheless, there are restaurants and cafes near the hotel, which was also good and didn't pose a problem. We loved the experience of staying at the hotel opposite Windsor Castle.

Friends_and_family Family

8/10

Excellent

31 May 2026

Linda

Central to Windsor and overlooks the castle, excellent location

4/10

Poor

31 May 2026

John

No AC. No refrigerator. Toilet didn't flush. Location was excellent for Windsor Castle.

Self

10/10

Exceptional

31 May 2026

Amanda

Perfect location; right by the station and opposite the castle.
Lovely hotel, great views from the front rooms, helpful and friendly staff. We will return.

Partner

4/10

Poor

26 May 2026

Jingying

I’m not sure who keeps flocking the rating with good reviews, but if you’re booking the basic single room, just prepare yourself for stepping into a countryside rundown motel in the 1980s.

Family_with_children

6/10

Pleasant

24 May 2026

Ian

only have to cross the road to visit the castle

Partner

4/10

Poor

24 May 2026

Gary

My room wasnt ready until exactly15:00 on the day of check in. I arrived early to drop of my bags so the hotel knew i was around. I turned back up at 10 minutes to 3 to be told my room still wasnt ready and would i wiat. While wiating a full coach load arrived and there was only one girl on the desk!

6/10

Pleasant

21 May 2026

Scott

Hotel position was great but room was dated And in poor repair but bed was good

10/10

Exceptional

21 May 2026

Dan

Front des

8/10

Excellent

20 May 2026

Perm

Right across from Windsor castle. In the heart of restaurants, shopping and bars. A little dated but room was clean and roomy and comfortable. Train station 2 minute walk.

Partner

2/10

Poor

18 May 2026

Robert

Overall, a nightmare.
TV didn’t work
Sockets on the wall didn’t work.
I was not able to plug the kettle , due to not able to use the sockets.
I asked the staff to help, no help provided.
Not happy, looking at getting discount from my two days.

Self

8/10

Excellent

17 May 2026

Jeff

Room was clean and a fantastic location and view. The tub was leaking and we could have turn off the trickle of cold water that was coming out so it made for a tough sleep. We unfortunately had a couple one door over fighting pretty loud for quite some time and we ended up telling the front desk and leaving doe a while.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Sandra

Excellent location, great staff, comfortable room.

Family

10/10

Exceptional

15 May 2026

mark

I can't imagine a better place to stay in Windsor

Partner

6/10

Pleasant

12 May 2026

Andrew

The room was clean but the decor and condition outdated and poor. There appears to have been no updating or redecorating since I last stayed here 10 years ago.
No breakfast as they no longer have dining facilities.

Partner

8/10

Excellent

11 May 2026

Ian

Room was very tired. Double bed was actually two separate mattresses that were of slightly different thickness - so it was a bit uncomfortable. That said, the reception staff were very polite and helpful. Location excellent!

10/10

Exceptional

10 May 2026

Tina

Very lovely reception staff on arrival

Partner

6/10

Pleasant

09 May 2026

Roberta

The hotel is located conveniently to walk to Windsor Castle and surrounding shops and diners. But it also makes it noisy at night. The hotel is a beautiful building, but needs renovating in the bathrooms and other areas of the building. More cleaning needed as well. That said, price is cheaper than other hotels in the area.

Partner

8/10

Excellent

08 May 2026

Dean and Tam

Decent stay. Needs minor maintenances(peeling paint etc).

2/10

Poor

07 May 2026

C J

Very run down in my first room there was mold in the bathroom and when I opened the curtains there was broken windows with glass missing
Second bedroom was not much of a difference so will never be staying here again I personally think the place is a dump

Self

8/10

Excellent

05 May 2026

Shannon

Fantastic location right across from Windsor Castle, a great mall, tons of restaurants and an Ivy Restaurant on the corner! Staff is lovely but hotel is in need of TLC.

2/10

Poor

03 May 2026

John

So sad to see this grand old hotel in such a sorry sate. It should not be open for bookings. Filthy bathroom with ancient fittings neither bath nor retained water. Zero facilities and broken lift which has been broken months I had to carry one ladies bags to her room as she could not and no staff to help. It is clear the owners are just taking money as long as they can putting nothing in until it’s inevitable closure. Do not book here location does not compensate for dire state.

Friends_and_family Friends

10/10

Exceptional

01 May 2026

Victor

I reguarly stay here before returning home flying from Terminal 5,it is only 20 minutes in a taxi.
The Hotel is extremely well located and all of the Staff are always very helpful

Self

6/10

Pleasant

01 May 2026

Debra

This is a fantastic location and a beautiful building but the hotel is in need of a facelift and some tlc.

8/10

Excellent

29 Apr 2026

mike

The only issue I had was the room numbers going up the stairs where not correct and I did address this with the staff

Self

8/10

Excellent

25 Apr 2026

Mark

The location couldn't be better, right opposite the castle. The building is old and interesting, but the plumbing is very loud!

Self

8/10

Excellent

19 Apr 2026

Christopher

Great location.

Self

10/10

Exceptional

13 Apr 2026

Sarah

Fabulous hotel and staff almost amazing views of the castle. Definitely will be returning

4/10

Poor

10 Apr 2026

John

The hotel looks nice from the outside but when you go in into your room carpet had stains, bathroom smelled awful, the pictures they showed on the rooms when you booked don't look nothing like when you see it on person. Staff its nice but the rooms are not .old dirty and creepy. The only nice thing is the you can see the windsor castle from the window because the balcony looks old and unsteady wont step on it at all. Windows didn't shut closed and no central heat you had to plug electrial heaters. Won't be staying there again.

Partner

6/10

Pleasant

09 Apr 2026

Stephen

No breakfast available. The lift does not work. Bath water only warm not hot. Staff were polite and helpful. Brilliant positioning within the town.

Partner

2/10

Poor

08 Apr 2026

Mike

Terrible poorly kept property. Elevator down for 1 week. Had to carry luggage up 3 floors. Key cards didn’t work multiple times. Carpet from Victoria. Era.

Family_with_children

4/10

Poor

08 Apr 2026

Tracy

The location was perfect. Overlooking Windsor castle & right in the heart of the town centre.
The outside of the property was aesthetically pleasing, however the inside was a completely different story.
Reception was tucked away almost under the stairs, not very open or welcoming, the decor was dated & tired, worn carpets on the stairs & the decor was in much need of updating.
The lift was not working & from all accounts hadn't been for some time. A worker took our bags to our room (3 adults sharing) he had a very strong smell of B.O which lingered long after he had left.
The room was quite large with 3 windows, however 1 window would not close & had to be wedged with a spoon. As the room was cold, obviously the central heating wasn't functioning as we had x2 oilf filled radiators. We had a double bed & a pull out settee bed, both were lumpy, worn & not particularly comfortable, the pillows certainly weren't hotel pillows as they took were hard & lumpy. The room didn't smell fresh either, very musty & in much need of a decent clean as there was rubbish under the wardrobe & bed.
Lovely big bathroom with a bath & a shower ( no handle on the inside of the shower door)
We had a kettle but no milk or tea bags, just a couple of coffee sachets. The TV was not tuned in. They didn't provide a service to make the beds & provide fresh towels, we had to ask for those & make our own beds. It was very cheap to stay there but wouldn't stay again, as the saying goes, you get what you pay for

Friends_and_family Friends

6/10

Pleasant

06 Apr 2026

Allison

First impressions at reception and check in were excellent. Room was big and very clean. French doors had gaps and let in cold and noise and boy was it noisy from 3pm to 2am it was non stop, motorbikes, car horns and people shouting and screaming. 6am started again with lorries and dustbins being emptied. Perfect location for all shops and tourist attractions but if you want a good nights sleep forget it.

Partner

10/10

Exceptional

05 Apr 2026

Denise

No breakfast available two minute walk to shops

Self

8/10

Excellent

03 Apr 2026

Irene

Esta en una buena ubicación, el staff es muy atento y amable. El unico detalle son las condiciones de la propiedad, el elevador descompuesto, la calefacción del cuarto no sirve y las ventanas no cierran bien estan dañadas. El personal fue super amable; subieron las maletas al cuarto y nos brindaron cobijas extras!!!

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