Stoke Place Hotel

United Kingdom , Windsor and Slough
SLOUGH, Stoke Green
Show on Google | Website | Map

100 reviews shown

6/10

Pleasant

07 Mar 2026

Alexander

The staff were very pleasant and helpful. I had a comfortable sleep but the negative was that there was a plumbing issue in the morning so there were problems in the kitchen so we were unable to take a shower in the room and also unable have breakfast which we had paid for.
Therefore, we checked out earlier than intended
And drove home. When we called the hotel to say that we left and didn’t have breakfast, the member of staff just said oh,very sorry but it was only an hour and we did then serve breakfast. which I found very disappointing.

2/10

Poor

05 Mar 2026

Eliza

Actually so horrendous it’s laughable. The construction noises were insanely loud through out my whole stay and I had to jump over a pile of soggy towels and a bucket of water that was filling from a ceiling leak to get to my room. I actually can’t believe I paid over £100 for a room here. Insane

Self

10/10

Exceptional

24 Feb 2026

matthew

We had originally booked for two nights as I was having a operation,I checked in and then my operation was cancelled I explained to the staff and I've got to say the staff was amazing,really helpful and managed to move the un used night so that I can use it when my operation was moved to , the hotel has real charm and the room was very clean and spacious,look forward to our next night stay , thankyou for being so understanding

Partner

8/10

Excellent

05 Feb 2026

Susan

The place looks nice. But our room at the top floor was a bit disappointing. The bathroom does not have a good exhaust system. The power circuit from adjacent room disrupts our room’s electrical supply. The hotel food is nice and the team are very friendly and helpful.

Friends_and_family Family

8/10

Excellent

04 Feb 2026

russell

Room was quirky, made a nice change. Very big with nice views

Leisure Partner

10/10

Exceptional

01 Feb 2026

david

Comfortable room and a great small bar for an evening meal and an excellent breakfast in the restaurant in the morning.

Leisure Self

8/10

Excellent

18 Jan 2026

Hugh

fresh food and very friendly staff

Leisure Friends

10/10

Exceptional

06 Jan 2026

Sean

Breakfast staff were excellent. Breakfast was excellent.
We had a couple of complaints about the room. but overall stay was very good.

Partner

10/10

Exceptional

28 Dec 2025

Pamela

The friendly and helpful staff went out of their way to make our stay wonderful.

Partner

4/10

Poor

07 Dec 2025

Shirley

Room was freezing cold, door handle fell off.
Staff were very helpful however and delivered radiators to the room. But it was not a cozy night.

Partner

2/10

Poor

03 Dec 2025

Kenny

Aweful , front of house aloof and unwelcoming

10/10

Exceptional

23 Nov 2025

Jennifer

The room very good . All staff were polite and welcoming. Breakfast superb.

Friends_and_family Friends

2/10

Poor

10 Nov 2025

Benjamin

There was bugs in the bed was made to change my own sheets to which I found more bugs so had to leave and find other accommodation. As they had no other rooms
Staff apologised but no compensation was given apart from a refund as I had to travel into to London to stay with family which cost me extra money in fuel as I was due to work in Windsor

Business

8/10

Excellent

06 Oct 2025

Anitra

Our room (Queen Anne) should have been wonderful as it overlooks the gardens and lake and is very comfortable. However, it had been shown that afternoon to a couple planning their wedding and had not been cleaned: there were unspecified liquid spills on two surfaces and the floor needed vacuuming. The rose petals on the bed were fine, though rather unexpected ...! The toiletries are disappointing for a hotel that could go for a more luxury experience.

We ate at the restaurant, both dinner and breakfast. The music was too loud and way too much unrestful jazz: inappropriate to the setting. Service was mixed: the young chap who checked us in was great, but the evening staff seemed tired and bored and not really wanting to be there. Breakfast staff were very friendly.

Overall, it is a great location, especially for the airport; these are easy fixes so I would hope would be addressed.

8/10

Excellent

29 Sep 2025

Mark

Got a parking ticket even though I registered at reception

Is a solid 3 star

Business Partner

2/10

Poor

28 Sep 2025

Nishtah

The room was so dirty. Stained sheets and the bathroom tap was leaking. Had dirty footprints on the bathroom floor as well

Self

10/10

Exceptional

28 Sep 2025

Daniel

Property grounds are amazing

Leisure Family

8/10

Excellent

26 Sep 2025

Sandra

Property grounds and main areas are amazing, unfortunately we were in room 50 ,on the side of the wall. Room was in need of painting and cleaning,and a general spruce up.
The bar and dining room were fantastic, and the staff are a credit to the hotel. Breakfast and dinner were excellent

Leisure Family

4/10

Poor

05 Sep 2025

Christopher

It is a sad neglected hotel. Extremely poor condition and age has nothing to do with it. I was refunded partially for our stay which was expected. I pity this establishment and the good employees in the kitchen dining area who literally keep this place open. The food is very good and the staff serving it were beyond expectation. I wish each one of them the very best in their futures.

Leisure Family_with_children

4/10

Poor

21 Aug 2025

Justin

We stayed at the gate house and it was very dated and cold with some black mould around shower and windows

Leisure Partner

6/10

Pleasant

13 Aug 2025

Julian

Disappointed stay

Mixed thoughtz on our weekend trip.

We arrived at 3pm after a long trip. Our room was not ready, and they told us our room would not be ready for 1hour, not good enough.

Our room was fine.
The safe waa locked, so we asked fir housekeeping, they had gone home, but could come the next day!
They never even came the next day,so we walked aroind woth our valuables!!
Our dinner was cinfias booked for Saturday 9th August at 8pm in the restaurant. We just happened in the off chance to mention this to a barman who told us the restaurant was closed, as they had a wedding on...not really my problem. They offered us the bar, so i cancelled the booking and we had to walk to a restaurant!
We probably wouldn't stay again, as the room we had was tired for the amount we were charged.
Breakfast however was great.

Partner

4/10

Poor

21 Jul 2025

Verified traveler

Old & outdated

Whilst the hotel is set in nice grounds & is a charming old building it really requires some updating & maintenance. Booked a junior suite which has the potential to be good it just falls short. The room was very shabby, furnishing was very old suffered, basic and really needed some tlc. The curtains were ripped & can’t be drawn fully, dust around the room and lots of marks on the floor, furniture with a very old faded sofa, stains in y bathtub. The bed itself wa comfortable the pillows were very uncomfortable. The carpet in the hall ways is very dirty & everything is just really run down. Restaurant needs to be pre booked which is very unfortunate as you can’t without a reservation and really not ideal at all. Whilst I appreciate upkeep on an older building is a lot this hotel was just disappointing.

Partner

4/10

Poor

16 Jul 2025

Nina

Lovely property, run down shabby room. Shower did not work.

Business Self

10/10

Exceptional

25 Jun 2025

A Slough Berks-Bucks Gem

Utterly gorgeous. We got the simpler room and it was still lovely.
Comfortable bed!
Remember to check in your car registration on their ipad.
Fabulous shower.
Good for dogs the grounds are beautiful.
The driveway is a stunner.

Partner

2/10

Poor

25 Jun 2025

Current

Not what advertised

Rooms advertised are nothing like what you get. Booked a deluxe room for post wedding stay and all I got was a box with a bed. No AC, so summer stay was a bad idea. Asked to move to another room but fully booked over weekend. Would not use again.

Partner

6/10

Pleasant

04 Jun 2025

Jill

Shabby hotel

The hotel is very shabby and in need of updating. The water pressure in our room was so bad… I couldn’t wash my hair. It was a relatively pleasant stay but I won’t be back.

Partner

2/10

Poor

24 May 2025

Stephen

Would not recommend

I would not recommend staying here for any occasion, took a gamble on this hotel for a work trip as i thought it would be better than the usual premier inn, how wrong. Very unhelpful staff prior to arrival, Website advertises they have a sister hotel with pool and gym facilities but turns out these hotels are nothing to do with each other and Stoke Place wouldn't provide me with any details on availability, booking or prices. The rooms are just barley big enough for a standard double bed and are very warm, windows don't stay open. Bathroom was old and tatty, shower was dirty and none existent water pressure. Quilt had a large tare in it and table was dirty and damaged. Checked in with a group and you are not given the standard room check in, i was walked to my room with a group and what seemed to be allocated a random room, not great for health and safety or fire procedures. Only stayed the night after being woken up by the gaps in the blinds, as windows have no curtains and the loud geese. Breakfast was a positive though, even if a little expensive.

Business

6/10

Pleasant

13 May 2025

Dan

Clean but a little noisy

Property could do with a refit but perfectly clean, stayed in a garden room which is out of the way but there is a lot of road noise.

Business

10/10

Exceptional

04 May 2025

Soheil

Beautiful Stay with Stunning Views

I had an amazing stay at Stoke Place Hotel in one of their Junior Suites, and it exceeded all expectations. The suite was beautifully appointed and offered a stunning view of the lake — the perfect backdrop for a relaxing getaway. The bed was incredibly comfortable, ensuring a restful night's sleep. Breakfast was absolutely fantastic, with a great selection and high-quality ingredients. The service was warm and attentive throughout.
However, cleanliness could be improved — there was noticeable dust in the bathroom, fingerprint marks on the chrome light switches, and grime along the shower rail, which took away slightly from the overall experience. Additionally, there were no USB ports or sockets by the bedside to conveniently charge devices, which was a bit inconvenient in a modern suite.
Despite these minor issues
I would still highly recommend Stoke Place for anyone looking for a peaceful and luxurious escape.

Business

8/10

Excellent

19 Apr 2025

Poonam

We were there for two weeks, as in between our property move. Stunning grounds and very friendly accommodating staff. The food is very good. Although the rooms and lounge area are dated and need serious TLC.

8/10

Excellent

16 Mar 2025

Kathryn

We stayed for two nights and seriously considered trying to extend for another night but we had other commitments. Great, dog friendly hotel with super grounds and amazing staff. A really wonderful breakfast - high quality ingredients and lots of choice. Couldn't fault it.

Leisure Partner

6/10

Pleasant

14 Mar 2025

Verified traveler

Hotel needs updating. Garden rooms are comfortable but the main door wouldn’t lock, there were insufficient towels and the bathroom was very basic. Nice grounds but lacking facilities. Breakfast was average.

Partner

4/10

Poor

11 Mar 2025

Christopher

Cleanliness levels were poor. Very run down, asked for a room change but weren’t able to provide. Food quality was poor.

Partner

10/10

Exceptional

25 Feb 2025

Verified traveler

good one

Business

4/10

Poor

19 Feb 2025

Joanne

I was advised at check in that I was staying for 2 nights when I had only booked one. I had to provide a copy of my email confirmation that I had only booked one night. It then became apparent that the receptionist was trying to book me in under someone else's reservation (I had given her my full name when I checked in).
The room I was allocated, upon first inspection was nice. However after a couple of minutes I noticed it was full of flies (some dead / some alive). They were on the lampshade, bedding, carpet, walls etc. I asked to change rooms which they did after initially advising me that they were full. I then moved to a suite (Queen Anne) which was filthy. There were stains on the wall both in the room and the bathroom, hairs in the sinks and bath, cobwebs in the shower and dust on the unit tops. There is wooden flooring in the room and when you are in the bathroom you can see under the bed which was covered in lumps of dust and decomposing rose petals. This had not been cleaned in a very long time.
The only positive is that the grounds are beautiful, the breakfast was delicious and the lady that was working in the restaurant at breakfast was very lovely and polite.
This hotel is in need of some upgrading as everything is looking tired. I will not be returning.

10/10

Exceptional

27 Jan 2025

Peter

1 night business trip Jan 25

Great business stay

Business

8/10

Excellent

19 Jan 2025

Dorota

Beautiful building and grounds with friendly and helpful staff, which made for a pleasant stay.

8/10

Excellent

18 Jan 2025

Pritpal

nice hotel stay in lovely 17th century building

6/10

Pleasant

17 Jan 2025

John

Shabby and in desperate need of an update

Stayed in a garden room which is very tired. The roof in the walkway is rotten with holes in and lashed together to keep it up. The outside door was battered and peeling paint. Carpet in the lobby and stairs worn and dirty. In the room the windows are broken, blinds broken and half the bulbs in the bathroom not working. Such a shame because it could be a really good. You get the distinct impression that no one from the hotel really looks at the rooms and the conditions- or indeed care. As an aside had no hot water in the morning. No warning or apology from the hotel and again didn’t really seem to care. In desperate need of some money spent and just some tlc. The hotel management need to just open their eyes and see it through the eyes of paying guests

Partner

6/10

Pleasant

09 Jan 2025

Emma

Would not recommend

Upon arrival at the property we followed the signs for the car park which was a long distance from the hotel. The weather was appalling and it was not clear if we could park any closer. There was nobody at reception on check in so had to wait a while. Once served we were not given the wifi code or important information such as were the facilities were, if the restaurant/bar was open, or about the complimentary drink option if we did not want the room serviced each day. Having walked the long distance from the car park in terrible conditions we now had a long walk to our room which was externally from the main hotel and this was not clear at time of booking.
The room itself had issues such as the curtains did not completely cover the windows so a chair had to be placed against it to keep out the light and for privacy; the bed and pillows was not very comfortable; the room service was not great as the bed was not made nicely and the bathroom bin was not emptied.

Partner

10/10

Exceptional

06 Jan 2025

Meriel

Beautiful and tranquil. The staff were friendly annd polite and I had a great nights sleep.

Business_and_leisure Self

10/10

Exceptional

01 Jan 2025

Andrew

The room was a little dated and plenty of room, bathroom was nice and big but the shower head is covered in lime scale needs a good clean, as you face the bed the left side mattress is sloping i ended up rolling into the middle but comfortable, we spent 2 nights after our first night the cleaner took away the cups and spoons so we had nothing to make a drink and the waste in was not emptied

Partner

8/10

Excellent

22 Dec 2024

Karen

Lovely place

Hotel a bit dated but lovely, staff made the stay as all so friendly and good at their jobs

Partner

2/10

Poor

15 Dec 2024

Kaushik

Room is cold and there is no running hot water, this was reported to the hotel management who couldn't care less about it.

6/10

Pleasant

15 Dec 2024

Verified traveler

Not worth the price

The room was tiny. Large gap under the main door and bed right by it. You could hear everything, no privacy. Room was tired, flaking paint etc.
Staff were polite but had to find someone to check in.

6/10

Pleasant

02 Dec 2024

Sarah

System was down when i checked out, I was told I would receive an email with my invoice. It didn't arrive and I called and asked for it again and it still didn't arrive - not happy with such a basic requirement not being met.

10/10

Exceptional

23 Nov 2024

Steven

1 night stay

Stayed 1 night,clean comfortable room, good facilities, nice restaurant, staff friendly and helpful

Partner

8/10

Excellent

05 Nov 2024

Amazing place, beautiful setting and great value. Shower plug was blocked so ended up flooding the bathroom floor as it was a wet room style shower but apart from that very nice.

Partner

8/10

Excellent

02 Nov 2024

Wayne Austin

Walking around the property provides an excellent strolll

8/10

Excellent

31 Oct 2024

Toni

This was an interesting hotel as on the outside you think your going to a luxury manor type place but the inside is another story. Very tired and run down in many places shabby chic but not intentional. The whole hotel looks in need of a real makeover as the lack of investment really shows when you look closely. The staff were helpful and the gardens / setting beautiful but if you want real luxury it’s not the place to find it.

Leisure Friends

6/10

Pleasant

20 Oct 2024

Karen

Nice property but we were in a Garden Room which was not so nice - the website should explain more where these rooms are, especially as it was the same price to stay inside the main building in the same room type (those garden rooms should be cheaper). It was annoying to drag suitcases across the gravel so far. We had noisy neighbours Sat night at around 3-4am. The breakfast was fine except we were not given a menu, therefore didn't know we could order fried, or poached eggs, or things like porridge. We were just shown the buffet. Everyone very pleasant to deal with though.

Leisure Partner

10/10

Exceptional

16 Oct 2024

Sithembiso

Will book again!

Comfortable, clean, plenty parking, ticks all my boxes for a business trip.

Business

6/10

Pleasant

15 Oct 2024

Joanne

Awful bedrooms

Rooms very dated and in serious need of refurbishment. The windows are old and rotten which made the room very cold. There are wooden floors too which make the room colder and the floor boards are extremely noisy. A heater was provided so I am guessing that the hotel knows about this issue. The ceilings are high and the lights were covered in cobwebs and had obviously not been cleaned for some time. Old wooden bed frame that looked like it has seen better days. Tiles in bathroom were chipped. This is not a 4 star hotel!

Business

10/10

Exceptional

09 Oct 2024

Hannah

Great location lovely comfortable room. A nice stay.

Business

6/10

Pleasant

08 Oct 2024

Clarence

There are plenty of things to like about this property: the staff are friendly and warm, food is quite good (both in the restaurant, as well as event catering), the grounds are quite nice, etc. Ultimately, however, I came away from my stay feeling that the property was quite worn-down, and must have seen better days. I stayed in one of the gatehouse cottages, located at the very entrance to the property. The room was quite spacious, and the bathroom was quite nice. The bed was (for me) very uncomfortable, too firm. Due to proximity to the road, was a bit noisy at times (intermittent police sirens, etc.)

Leisure Self

10/10

Exceptional

06 Oct 2024

Sean

A beautiful stately home with beautiful grounds. Great food. What's not to like?

4/10

Poor

03 Oct 2024

Ian

Never again!

Placed on the top floor with no elevators (room 24), no shower only a bath with attachments. Could hear every word of conversations in the room next door, and I either had the BFG next door to me or a herd of elephants as every time they walked about their room my floor shook. Throughout the night you coild hear the pipes and boiler going as was in a closet in my room. Wallpaper all ripped, damp on the plaster walls.....I could go on....

Business

10/10

Exceptional

02 Oct 2024

Amanda

Faded grandeur

Quirky hotel with faded charm. Lovely grounds of the weather was better!

Partner

8/10

Excellent

01 Oct 2024

Kelly

Very friendly, accommodating staff.

Leisure Self

6/10

Pleasant

01 Oct 2024

jacqueline

It's a lovely old house but refurbished poorly. Wall paper peeling off in my room. The windows and paintwork were not clean. There was a huge cobweb on the TV and the bathroom smelt of drains.
There was water leaking above the window in the bar dripping onto the seating.
The restaurant, food and staff were good.

6/10

Pleasant

23 Sep 2024

Paul

Staff very friendly and attentive. Easy access and parking. Lovely grounds and main building.

Unfortunately the garden room we stayed in was quite run down and the ceiling was leaking which caused me to slip on the bathroom floor.

Leisure Family

8/10

Excellent

20 Sep 2024

Rosie

Okay but not great.

Business

6/10

Pleasant

17 Sep 2024

Verified traveler

Tired building but staff and food great

The hotel was tired and needed a lot of work
but the staff were great and the breakfast fantastic

Partner

4/10

Poor

11 Sep 2024

Verified traveler

Not worth the money

Room not clean, hairs over the bed, skylight had thick cobwebs hanging from it in the bathroom. Bathroom door was heavy water damaged in bottom corner, cracks in walls. Surfaces in need of a recoat of paint. Material on headboard was threadbare. Only saving grace to a point was the comfort of the bed. Overall the hotel did not appear to be like the pictures in any way shape or form. Bitterly disappointed as this was booked as part of our trip to london, my wifes 30th birthday. Dampener put on our few days away

Partner

2/10

Poor

11 Sep 2024

Lorna

Do not stay here! Dirty and in need of repairs.

We only stayed in this hotel for 2 hours before checking out and staying in another hotel nearby. The rooms were filthy with cobwebs and were in serious need to maintenance. The windows were rotting and covered in moss, there were dirty cup stains that had not been cleaned up. We were unable to unpack as no drawers, only 3 coathangers in the wardrobe, but there was a massive chunk taken out of the wall and dust all over the wardrobe so would not out our clothes in there. Carpets were filthy so could not take our shoes off in the room. Staircases to get to our rooms were unsafe and too narrow, especially where trying to navigate with suitcases - very unsafe and could not hold onto bannister as looked like it had not been cleaned for years! The room was so small we could almost touch either side with our arms out and the bed was up against the wall, so if I needed to get up during the night, I would have had to climb over my husband! This was supposed to be a 5th wedding anniversary treat, but left us feeling very disappointed. We booked into a Holiday Inn nearby and had a lovely, clean 3 nights that we should have had here. They are now refusing to refund us our money for the 3 nights so have escalated the complaint with Hotels.com to get us a full refund as this hotel is not a 4 star, I would give it 2 at the most. PS the air conditioning unit was a fan that was left in the wardrobe!!!

Partner

8/10

Excellent

07 Sep 2024

Angela

Just a 1 night stay before a flight the next morning. Quiet and comfortable

Partner

6/10

Pleasant

06 Sep 2024

Gary

Average

From reading the responses to the reviews on here, nobody really cares about feedback and it doesn't alter anything so why bother.

Self

6/10

Pleasant

28 Aug 2024

Rodney

Was just ok

Leisure Family

8/10

Excellent

28 Aug 2024

Adrian

Overall good stay, nice surroundings and garden room. Only thing you shoud be aware of is drain blockage in one of the rooms.

Friends_and_family Family

6/10

Pleasant

27 Aug 2024

Tina

I've stayed here numerous times over recent years and it saddens me that each visit shows its aging. It's the small things that now let it down, like showers not working properly, loo roll holders coming out of the wall, windows with gaps and plants growing inot them from the outside. Also, my score for staff was mainly due to two interactions: one receptionist, long blonde hair who was on the main desk on Sunday morning (25th). When i walked in the main doors to go through to breakfast, I said good morning and received no repsonse. She heard ne becuase she looked at me, but I didn't even get a welcoming smile. The second interaction waa at breakfast. On arrival there weren't many laid tables free so we chose to sit on a long table where the last two seats had place setting. We actually sat down, put our belongings down, to then be surrounded by staff telling us to move as the table was reserved. There was no reserved sign and thia was around 9.45am - breakfast finished at 10am. We left around 10.15 and noone had come to the reserved table. It was very peculiar. I'm unlikely to stay again because its coming up to autumn / winter and i really think the place needs closing for some winter restoration time.

Partner

4/10

Poor

25 Aug 2024

Verified traveler

The grounds and exterior of the property were beautiful but the interior and rooms were very tired and needed more attention paid to the standard of cleanliness. The stairs were in desperate need of a hoover. The rooms were adequate but dated and in areas in poor condition. We booked a suite with a bath in the room and did not receive this. The staff we did meet were unhelpful in the bar area. I hope in time the property can be renovated to match the stunning surroundings in which it sits, in which case I would return, otherwise I would look elsewhere.

Partner

4/10

Poor

25 Aug 2024

Daxa

Limescale on kettle and taps, poo in the loo, dirty carpets .. shame as beautiful building. That said bedding was clean..

Leisure Partner

10/10

Exceptional

24 Aug 2024

Sanaa

Lovely grounds. Perfect location! I probably wouldn’t go for the garden views next time due to the room not being soundproof and noisy surroundings. Also the extractor fan in the washroom was extremely loud and the tap for shower was broken. Couldn’t get the temperature right, it was either too hot or too cold. As it was late, we didn’t bother asking to be moved to another room.

Leisure Partner

6/10

Pleasant

22 Aug 2024

Louis

It's okay

Beautiful building, outfitted with fairly standard hotel rooms. The on-site restaurant seemed very disorganized, but the food was decent enough once we got it.

Partner

10/10

Exceptional

20 Aug 2024

Verified traveler

Wonderful hotel. The environment and the view from the room is amazing. The staff is friendly and helpful. I would love to come again with my partner.

Partner

6/10

Pleasant

18 Aug 2024

Rakhee

Review on room staff and building

The hotel and the building it self is beautiful the staff are amazing n friendly. The room which I had paid for was the junior suite which was huge n lovely. The only problem is that the building and room is quite ancient n old looking so something r quite old and the room itself is quite out dated. The surrounding is great for kids to run around but there is so much poo everywhere it would b great if someone cleaned it as every step we took had poo n that discussing apart from that its was a pleasant stay and my kids enjoyed n so did we

Friends_and_family Family

2/10

Poor

18 Aug 2024

Paul

Avoid - Misleading description awful service

I selected this hotel as their web site claims that all 39 rooms have a/c. Turns out they don’t!
Standard rooms do not have it. Despite speaking to reception, they would not change my room. Oddly enough I could book a premium room for the same night so it wasn’t because they were full.
Dinner was a complete farce. I asked in the dining room if it was ok to eat outside on the patio as it was so hot and was told that would be fine. After 15 mins I was still sitting there with no one interested in taking my order.
I eventually found the bar and got myself a coke and ordered some food and made it clear I would be sitting outside in the bar area.
It took an hour - yea an hour for burger and chips to arrive!
The food looked less than adequate. The burgers had carbon on them from the grill not being cleaned down, hardly any salad on the bun, and the fries looked like oven chips. Not what I expected for £19.
It took a further 15 mins for salt, pepper, sauce, napkin and cutlery. Too late - I had eaten most of my food by then.

Business

10/10

Exceptional

15 Aug 2024

Caroline

Beautiful property, only downside was the hornet that invaded at 10pm. But it’s in the countryside and receptionist offered bug spray, if necessary and reported it to the maintenance team to investigate. All in all, lovely and very convenient for LHR

Leisure Partner

10/10

Exceptional

11 Aug 2024

John

Old world charm but a bit run down. The extensive property grounds provided excellent stroll around lake and forest. The restaurant really enjoyable

2/10

Poor

11 Aug 2024

Majabeen

The location of the hotel is lovely. But the accommodation was very poor. The room was had damp and a mould patch. The floor was old and needed to be replaced. Receptionist woman and manager unhelpful. The bed sheets were damp. It was the worst stay of my life. I would not advise the garden view room.

Leisure Partner

2/10

Poor

26 Jul 2024

rapinder

Bed was so soft you could feel the springs, we checked out a day early as it was so bad

6/10

Pleasant

26 Jul 2024

Alan

The grounds are well maintained but the room, 46, was small and the light fittings were loose so I didn't use them. The shower was overly complicated to use and no clear guidance on how to operate the overhead shoer head....

Business Self

10/10

Exceptional

21 Jul 2024

70th birthday gift for my Step Dad.

Booked as a night away for part of my Step Dads 70th birthday present. Both my parents loved the hotel and grounds.

Partner

2/10

Poor

17 Jul 2024

Morley

The decor in the rooms was very tired and not good. We found a stick on eyelid on the bed cover, clearly not been changed from the previous guest.

Business

2/10

Poor

15 Jul 2024

SUSHIEL

Absolutely disgusting. No one at check in we waited around for around 15 mins before seeing any staff. Checked into room 31 gatehouse and as soon as i walked in there was a horrible damp smell so went straight to reception to get the room changed. Again no one at reception and finally i was told theres no other rooms available to check out. Hotel wasnt able to help with any refunds but i left the hotel straight away. This hotel should be 1 star rating. All of the photos availble are not true and very misleading advertising.

Leisure Family

6/10

Pleasant

14 Jul 2024

Paul

Overnight stay

Room was ok, a little dated though. Shower had not been cleaned properly with hair product residue in the tile grout. The worse part was the shower drainage which was blocked. When I showered it immediately flooded the floor and could have spilled into the bedroom area if I had not stopped showering. I resorted to using a towel to act as a barrier to stop the flooding. Clearly this had not been checked prior to releasing the room. Overall the room is adequate but housekeeping is sadly lacking.

Partner

2/10

Poor

12 Jul 2024

Melissa

Had so much potential but man is it overpriced. The property is so beautiful but very outdated. We stayed in one of the garden view rooms and it felt like a cheap motel. Requested a crib and it wasn't set up even after waiting over 2 hours for a room (every guest we saw checking in was told the rooms weren't ready).
The restaurant is the definition of overpriced (£12 for a ham & cheese sandwich) and the service was terrible. We sat down and waited for 20 minutes to even have a waiter come over to take our order. Another 35 minutes and our food FINALLY came. Again we has 2 sandwiches!!!! But at least the server came put with the check in record time!!
Any way, not worth go anywhere but here. Don't let the pictures fool you!

Leisure Family_with_children

2/10

Poor

03 Jul 2024

GARY

Disappointing
Down graded from a garden room to a tiny attic room with awful facilities

Business

10/10

Exceptional

20 Jun 2024

John

Lovely surroundings really nice hotel .

Leisure Partner

2/10

Poor

19 Jun 2024

Darren

Stayed in room 25
At the top of steep uneven stairs
Awful room in the eves with a sloped ceiling above the bed so you can’t sit up in bed!
Definitely not as described when booking

Leisure Partner

10/10

Exceptional

11 Jun 2024

Leanne

The gardens are beautiful and the restaurant was great.

Leisure Partner

2/10

Poor

07 Jun 2024

Sarah

Room was awful, it did not feel clean the shower power was none existent and almost dribbled out, bathroom bin had not been emptied from previous occupants, cigarette butts outside of window in clear view!! The bed squeaked at every movement and the floor in our room moved when the occupants in the next room walked around their room. However the staff were very friendly and the breakfast was nice. The grounds of the hotel were very pretty and even managed to see some deers. Unfortunately this is not enough for us to stay or recommend !!

Business

10/10

Exceptional

06 Jun 2024

Nicola

Good value

Friendly staff and beautiful grounds to

Partner

4/10

Poor

26 May 2024

WALDEMAR

I parked inside the property and they gave me a ticket. I’m going trough all this emails with Travelocity to get my refund from €35 that I was wrongly charged. Very disappointing. My air conditioner wasn’t working and I have to swap room twice. They touch my stuff without my permission and left some stuff in the other room and I have to be searching for my stuff. They gave me a complementary breakfast but the fact that they gave me a ticket took away the breakfast. I’m very disappointed with this hotel.

Leisure Family

8/10

Excellent

25 May 2024

Kelly

The reception areas and grounds were beautifully kept. The room was a little tired and the ceilings in the bathroom were particularly low - anyone over 5ft 5 might struggle to stand in the bath to use the shower. But the bed linen was spotless and the bed itself extremely comfy. I slept well and heard minimal noise from other guests and from the surrounding area. Would highly recommend.

Business Self

10/10

Exceptional

21 May 2024

Hussain

Excellent hotel. Very nice grounds. The staff especially were excellent. Polite, accommodating and professional.

Friends_and_family Family

10/10

Exceptional

17 May 2024

Alan

Have stayed there before it’s in a lovely settig

Leisure Partner

8/10

Excellent

10 May 2024

Verified traveler

Stunning views over the lake

Beautiful old hotel. Stunning grounds, which were very well kept. Staff in restaurants and reception extremely helpful, polite and efficient. Only reason I didn’t give 5 stars was the furniture in the bedroom needed a bit of tlc. I found rubbish in my bedroom from the previous occupant and quite a lot of dust. There was water on the first night, we stayed 5, despite requesting twice it never got replaced. The only toiletry was hand soap which was also to be used as body wash and shampoo. There was tea and coffee but only one tea bag for two people and this was never replaced during the 5 days even though I requested this.
Overall a beautiful hotel with wonderful grounds but I feel the housekeeping and upkeep of the bedrooms let it down.

Partner

8/10

Excellent

08 May 2024

Wayne

The noise of the plumbing kept us awake after midnight on our last evening. They were attempting to fix leaks in the pipes. This is a listed property and the plumbing will always be problematic but it is a wonderful estate.

Business_and_leisure

10/10

Exceptional

04 May 2024

Ciaran

Really nice place, we’ll be back.