Name: Castle Windsor Hotel
Address: High Street, 18, Windsor, SL4 1LJ, GB

10/10

Exceptional

03 Aug 2026

Nicholas

Property is being refurbished but it wasn’t really that much of an inconvenience. Ideally located in centre of Windsor.

10/10

Exceptional

03 Aug 2026

KIN SN

Excellent stay in the hotel though it’s a short stay for a night. Helpful front desk, sizeable room, pleasant and big in-room breakfast (and kids free!).

Will definitely revisit after current renovation.

8/10

Excellent

01 Aug 2026

Christopher

We have stayed in the Castle Hotel for three nights now and it has been getting better each time we stay …

The refurbishment work looks nearly finished and the parts that have been opened already are a feast for the eyes …

The bed is really comfortable and the feel for the room is cozy and warm with plenty of space …

The only critique we have was about the breakfast considering the cost. The food was only tepid and the toaster didn’t toast (A Commercial Toaster is Required) …

10/10

Exceptional

01 Aug 2026

Mary

Excellent hotel, excellent location, no lift in our section of the property. There was construction going on so not everything was available, but we personally did not lack anything. I am sure the hotel will be even more beautiful when finished.

4/10

Poor

31 Jul 2026

Kevin

Who in their right mind chose to renovate this establishment during the height of the tourist season? A complete mess of building materials, noise, contractors having breaks across the footpath, no access through hotel stairs navigated to reception with bags and out into the “annex.”

The walls and floors are paper thin, the carpets stained, upholstery a mess. The restaurant and bar closed for renovation.

I came here to scout for one of my frequent business trips bringing overseas visitors to the UK. I stayed in three hotels in the high street - I certainly will not be using this one.

It may look very nice in the main building, when eventually finished, but sending a warning notice of refurbishment and extensive building work 10 days before arrival is not good practice and frankly as shabby as your annex rooms!

10/10

Exceptional

26 Jul 2026

Alexandra

Phenomenal place to stay. We were in the mews in one of the newly renovated rooms, and it was so beautifully out together. Very clean, great staff, and if we needed anything we had it within minutes. We had our 4 year old with us too, and there is a great park & playground behind the hotel which was a big plus. Highly recommend! The only next best thing would be to have somewhere to hang your towel within reach of the tub. That’s the only set back, if you have bad knees or can’t bend over easily, it would be too tough to grab your towel after a shower / bath. But that is a very minor missing item. Overall, I would definitely come back.

6/10

Pleasant

23 Jul 2026

Susan

The hotel was undergoing renovations so the dining room etc was not available.
There were alternative places to eat, but not what the hotel is known for an
the property was not attractive with the work going on. The entrance from High Street
was not available by car. The room itself was so small, dark, with low ceilings. One of
the most disappointing we have ever stayed in. The hallways are very narrow- again
with low ceilings. There should be FULL CISCLOSURE on the websit about the work
going on- we had paid in full otherwise we would have selected another hotel.
Very disingenuous. Also, surely there should be a discounted stay during a time
when there is construction as the hotel was not inexpensive.We would not recommend.

4/10

Poor

22 Jul 2026

Bill

The hotel is undergoing a massive restoration project and the main hotel and restaurant are closed. We booked and prepaid for a Deluxe Junior Suite with a Windsor view and, upon arrival, learned those rooms were unavailable due to construction. We were put in a quite snug room above the car park wing. Not at all what we expected. The reception attendant on duty was still on training and could offer no assistance. Fortunately, the next day, the Guest Relations Manager apologized for their oversight in failing to alert us that the reserved room would be unavailable for our stay and for their other service shortcomings. As recompense for a rather uncomfortable night, they comp’d the room refunding all expenses. Since they did the right thing, we will gladly stay with them our next visit to Windsor and look forward to it.
We will, however, never again book accommodations through Expedia, which completely exacerbated the problem.

Partner

10/10

Exceptional

18 Jul 2026

Kathryn

Hotel was undergoing renovations when we stayed, but that didn't impact is at all. Great location, rooms are clean and large, staff was really helpful.
Not handicap accessible, as there were several small flights of stairs, which is common in Europe.

Family

10/10

Exceptional

15 Jul 2026

Lorraine

I stayed while the hotel was undergoing renovation (the restaurant). It was nevertheless quiet, I had an excellent salad and delicious breads with room service, the staff was very warm and friendly and went out of their ways to help. They even allowed me to check in hours early! The bed was very comfortable and the air conditioning very strong (could be adjusted in the room exactly to my liking) while it was very hot outside in July. Excellent! Highly recommend the lovely Castle Hotel and will stay again. Thank you!

Self

10/10

Exceptional

13 Jul 2026

Mr Paul

A great hotel very well located for the castle 100m walk distance

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

David

Good location, but no elevator.

Family

10/10

Exceptional

05 Jul 2026

Steve

Even though going through renovations - rooms were large , staff was extremely helpful and adjustments made to our reservation were upgraded to accommodate the renovations- perfectly located across from castle, shopping and restaurants.

Family_with_children

10/10

Exceptional

04 Jul 2026

Ronald

From Dave who took our bags, to the cheerful, efficient desk staffer, to the beautifully appointed facilities, this was a great stay. And it was the perfect waking distance from the castle.

Family

10/10

Exceptional

03 Jul 2026

Sarah

Even though this property was under a little bit of construction it didn’t bother us a bit. The hotel itself is absolutely charming, and the staff were ridiculously welcoming and kind willing to help us with anything we needed to make our time there more comfortable.
It’s right in the heart of town and within walking distance to the castle, food and shopping.
This is a great find and reasonably priced for the standard of room and service! Highly recommend!

Partner

10/10

Exceptional

02 Jul 2026

Michelle

The staff was overly helpful and friendly. We felt very welcomed. Very nice amenities in the room: selection of drinks, soaps and lotion, cookies. Great location across from the castle. Remodeling was taking place during our visit. It was not disruptive, just needed to use alternative entry to the hotel.

Family

10/10

Exceptional

29 Jun 2026

Sarah

The staff at this hotel are above exceptional. We ran into an issue while traveling and the staff were exceedingly helpful. I am so grateful to each of them for their assistance and concern. I most highly recommend this hotel.

Partner

10/10

Exceptional

28 Jun 2026

Daniel

Staff were very professional.. Locstion was great, couldn’t ask for anything more.. Will definately stay at the Castle Hotel Windsor anytime we travel to Windsor.

Family

10/10

Exceptional

22 Jun 2026

James

Veey classy hotel. The included breakfast was wonderful!

Family

10/10

Exceptional

19 Jun 2026

Caroline

We have had an amazing stay in the beautiful hotel right in the heart of Windsor. Very very pleasant staff. Lovely decor and surroundings. Comfy beds. Will definitely return.

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

Traci

We had a wonderful stay here, even with the construction the hotel is doing. Our room was comfortable and clean, with welcoming free beverages, snacks, coffee and tea. Beds were extremely comfortable. The staff was extremely helpful and kind. We were within easy walking distance to the train station, shops, and pubs.

Family

10/10

Exceptional

19 Jun 2026

Joy

We had a lovely stay very helpful staff and very clean we look forward to are next visit

10/10

Exceptional

18 Jun 2026

Beverley

We stayed here for Royal Ascot and a couple of extra days. Such a top class hotel with some lovely extra little touches. Very friendly and helpful staff, so welcoming. Rooms were nice and spacious and spotless. Great location and we parked nice and easy. I would highly recommend and we will be returning next year

Partner

10/10

Exceptional

17 Jun 2026

DANIELLE

The staff in this hotel were so amazing
The location of the hotel is fabulous

Partner

8/10

Excellent

16 Jun 2026

lyn

The hotel us currently having a big refurbishment. Restaurant barred back and smaller choice. Found space in the car park but kept getting blocked in. However staff were good in getting the vans moved.
Comfortable room.
No lift to the higher floors.

Partner

10/10

Exceptional

14 Jun 2026

hyunggee

While the hotel was slightly busy due to recent renovations, it did not affect my stay at all. In fact, after an exhausting intercontinental flight, the warm and welcoming service from both the reception staff and the manager was truly appreciated and made my stay very comfortable. The hotel's location in the heart of Windsor is excellent, providing easy access to all the surrounding attractions.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Sandy

I booked this hotel for a birthday stay in Windsor and it was perfect. The location of the hotel means everything you’ll want to see is within easy walking distance. The hotel was easy to reach via car and had plenty of parking spaces; parking is charged. The staff at the hotel were also lovely. Overall if you’re considering booking this hotel for a stay in Windsor I’d give it a 5 out of 5.

10/10

Exceptional

10 Jun 2026

Anita

Great location in the centre of Windsor, a couple of minutes walk from the hotel. The staff were very friendly and helpful. I would definitely stay there again.

Partner

10/10

Exceptional

07 Jun 2026

Wing

The staff very good thank you front desk Louis he’s very good and very helpful. Thank you for all the staff very good and kindness.
The room clean and nice.
Will come back to stay in this hotel again in the future.

Partner

10/10

Exceptional

07 Jun 2026

Ian

Even though there is significant building work being conducted this did not detract from our stay. We were attending the Royal Marines presentation of new colours at the castle and so the location was brilliant for us.

The staff were helpful and the day we took breakfast in our room it was excellent.

Partner

10/10

Exceptional

07 Jun 2026

Patricia

Everything is beautiful and the staff is wonderful. Looking forward to breakfast!

Family

8/10

Excellent

01 Jun 2026

Mervyn

We loved the hotel but it would have been preferable if Expedia had informed us earlier that the hotel was undergoing refurbishment.

Partner

8/10

Excellent

31 May 2026

rhona

The staff were lovely and what we saw of the hotel was ok but it was a shame the hotel was having work on it. If we had know we would have waited and maybe stayed another time.

Partner

10/10

Exceptional

31 May 2026

Yvonne

The air conditioning was a godsend as it was the hottest days of the year. Daisy the receptionist was fantastic. Very helpful, professional and polite.

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Betty Jean

Lewis (Louis?) is amazing ❤️

Family

10/10

Exceptional

17 May 2026

Joseph

Really helpful staff went the extra mile
Nice room very clean with good amenities
Work was going on so some facilities out of use but everything else was great and the location is ideal

Partner

4/10

Poor

16 May 2026

Gerald

Beware! Hotel is under construction. Glorified
youth hostel small everything room,bathroom etc. Never told hotel was under construction.
Felt ripped off for the price.

Partner

10/10

Exceptional

13 May 2026

Jas

Fantastic room very clean and really efficient service

Friends

10/10

Exceptional

10 May 2026

Mariana

Second time we stay here and it was lovely. Clean and comfortable rooms. Would definitely recommend

Family_with_children

8/10

Excellent

10 May 2026

Neil

AC was adequate. Staff were great. Ww did not have breakfast at the hotel

Partner

8/10

Excellent

07 May 2026

Mark

Lovely hotel central to everything

Partner

10/10

Exceptional

05 May 2026

Marc-Andre

In the hearth of Oxford, walking distance of every think, even the Castle. Parking behind (30 pound) the hotel. Quiet and comfortable room with quality bedding

Partner

4/10

Poor

29 Apr 2026

Timothy

Checked in hotel as a recommendation from friends who had stayed there before. We stayed 1 night. The next morning we needed to shower and leave early and had no hot water in the shower. We had hot water in the sink basin but nothing in the shower. When we told the reception as we were checking out, he said you should have dialed 0 but the time taken to correct it wouldn’t have been possible due to having showered already and we were checking out. Hotel was going through a major renovation also with limited services.

Friends

10/10

Exceptional

27 Apr 2026

Timothy

Renovation currently going on. Otherwise the hotel Staff was Wonderful. Location is Amazing. It is steps from Windsor Castle. Plenty of Restaurants are steps away outside the hotel. Yes! We will definitely stay there again.
Thank you Staff at Castle hotel, you made our stay lovely.
Tim L.

Partner

8/10

Excellent

26 Apr 2026

Alexandra

The hotel made it special as we were celebrating our wedding. There was some building work going on but it didn’t really affect us

10/10

Exceptional

24 Apr 2026

Sharon

Room facilities great
Staff exceptional

Friends_and_family Friends

10/10

Exceptional

22 Apr 2026

Jacqueline

This hotel went above and beyond. It was such a wonderful stay.

Family

10/10

Exceptional

19 Apr 2026

James John

The hotel is being upgraded but the service was exceptional - there was an issue pre-stay with our room due to the ongoing upgrades and they more than rectified it. That’s how customer service should be - well done!

Family of 4 stayed - we will be back. Can’t wait to see it once everything is finished.

Family_with_children

10/10

Exceptional

09 Apr 2026

Antonia

The hotel was being renovated, so the reception area was moved to the back of the property and our room was on an upper floor in a part of the hotel without a lift - a challenge with luggage. That said, the staff were attentive and helpful and the room was clean and comfortable.

6/10

Pleasant

06 Apr 2026

John

Building work across the hotel restricted things so that reception and dinner/breakfast served in temp locations but staff did there best to make things seem normal.

Partner

10/10

Exceptional

06 Apr 2026

HAWABIBI

Really lovely hotel, great location, clean rooms. Staff were super friendly. Great place to stay.

Family

8/10

Excellent

05 Apr 2026

Chris

Currently undergoing refurb so main reception restaurant and bar closed. Temp reception and staff did their best and forewarned us. Breakfast was still excellent, room was great and v comfy bed

Family_with_children

10/10

Exceptional

02 Apr 2026

Catherine

We have stayed her a few times before. It is clean and beautiful. The staff is lovely and the location is so convenient

Partner

10/10

Exceptional

01 Apr 2026

Neil

It is difficult to review as the Hotel is undergoing work and the City View room could not be offered.
However everything that was expected was provided.

Partner

8/10

Excellent

31 Mar 2026

Jennifer

We booked here for Saturday 28th March, the tv didn’t work (called maintenance and this was fixed) and the coffee machine was missing.

I received an email 3 days before our stay to inform us there were renovations ongoing and the bar would be closed. This was particularly frustrating as we had booked this hotel in November. There had been no communication before hand, so no opportunity to book a different hotel.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Chris

The property is under full refurbishment, so very disappointing they charge the same price.

Partner

10/10

Exceptional

25 Mar 2026

Bruce

Great place to stay as a couple or family , so much in the area for kids. Staff were. Friendly and helpful.

Partner

8/10

Excellent

04 Mar 2026

Christopher

Nicely refurbished rooms …

The Hotel is bang in the centre of things, sadly the front of house refurbishment work limited their full potential when we stayed but I’m sure it will look great when it’s finished ..

Partner

8/10

Excellent

03 Mar 2026

Paul

The room temperature was perfect as were the staff.

Partner

10/10

Exceptional

09 Feb 2026

Georgia

Staff were helpful and courteous. Room was clean and a good size.

Partner

10/10

Exceptional

06 Feb 2026

David

Great location. The rooms were spotless and the staff were excellent.

Leisure Family

8/10

Excellent

01 Feb 2026

Ian

We were fully aware of the refurbishment going on in the hotel. The hotel staff were courteous, friendly and professional which goes along way, considering the restrictions of where the hotel guests could have access within the hotel. Our hotel room was very comfortable and the breakfast was delicious and hot..

Leisure Partner

8/10

Excellent

25 Jan 2026

Joanne

The service was great. Lovely room (we booked a twin so it gave us the equivalent of a super king mattress). Good breakfast.

Partner

8/10

Excellent

17 Jan 2026

Megan

Great location, friendly staff, was there during remodel so some things (restaurant/bar) were closed)

10/10

Exceptional

13 Jan 2026

JAMES

I would recommend the castle hotel to everyone. Lovely hotel, great location and the staff were so friendly and helpful. On arrival to the hotel, I went to check in, and found I’d booked the wrong date, I was a week early. Expedia did nothing whatsoever to help me, apart from try to charge me the same price of the room again, to change my booking, even though I spend £1000s through them every year. It was my mistake, but I found Expedias response to the situation very disappointing. However, the lady on reception and someone from the reservations team…. I can’t remember either of their names, did everything they could to help and even got me a refund on the room that I incorrectly booked and I can’t thank them enough. If you ever stay in Windsor, then make sure you stay here

10/10

Exceptional

12 Jan 2026

Paul

.

6/10

Pleasant

05 Jan 2026

Jeffrey

It is under construction, some what inconvenient. Can be noticed before booking

Leisure

10/10

Exceptional

05 Jan 2026

jim

The Warmth.....

Leisure Partner

10/10

Exceptional

05 Jan 2026

Terence

Great place to stay

Partner

10/10

Exceptional

04 Jan 2026

Paul

Excellent Hotel

10/10

Exceptional

03 Jan 2026

Susanna

From the moment we arrived, we felt welcome and important. David took our bags without hesitation, and the young lady on reception was an absolute Oracle for local things. Stanford was perfect as he looked after my parents' needs. Everything was perfect for a wonderful New Year stay. And actually it was our wedding night, so everything was perfect. A lovely hotel with incredible service.Thank you. Garry and Sue

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Paula

Great location, rooms are very spacious and the staff overall was very attentive and accommodating. I recommend this hotel to anyone visiting Windsor.

10/10

Exceptional

01 Jan 2026

Trevor

Comfortable and well priced stay for new years celebrations

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Julie

Excellent accommodation, great staff, fantastic location, tight car park. Slight inconvenience due to renovations but the staff were very helpful.

Leisure Family

8/10

Excellent

30 Dec 2025

Mark

Nice room, ckean and very good for

10/10

Exceptional

30 Dec 2025

emma

Room was lovely, shame the restaurant and bar were not open due to a refurbishment, cant wait to see the hotel when its had the refurbishment

Partner

10/10

Exceptional

29 Dec 2025

Paul

Excellent, friendly and professional

8/10

Excellent

24 Dec 2025

Jenny

Great location. They were able to accommodate an early check in after a redeye which was much appreciated. Rooms are a bit dated and have a damp smell. While they did notify us they were under renovation, which I appreciated, it would be helpful to other guests if they convey that most rooms are outside the building and you have a bit of a walk to carry them. This includes narrow stairs. We are pretty fit and in our 40s and would have been concerned if our older relatives would have been with us during this part of our trip. It’s a lovely town and we hope to return to see the renovations so we can give it another chance.

Partner

10/10

Exceptional

24 Dec 2025

DUKHYUN

First of all, it was very nice because it is close to Windsor Castle. Also, having a parking lot is the biggest reason I would recommend this hotel to other

Business

8/10

Excellent

21 Dec 2025

Janice

Lovely stay just a shame the hotel was not fully open.

Leisure Partner

10/10

Exceptional

20 Dec 2025

Chris

Great breakfast and very friendly staff

Leisure Partner

2/10

Poor

20 Dec 2025

Zahia

Most of hotel under reconstruction but the greed left them let few rooms at the back
I booked the hotel for experience including hotel lounge facilities, cafe and sitting areas. All of these ar unavailable
Rooms at the back
Entrance at the car park
On top still charge 30£ for car park and breakfast
Rubbish service

Not really the castle experience that leisure traveller is hoping for.
Holiday in or other 3 star would have given up a bed to tuck in.

10/10

Exceptional

18 Dec 2025

Carrie

Close to public transportation, very clean, lovely staff, quiet. The renovation did not affect our stay at all. We didn’t even notice it.

Leisure Family

10/10

Exceptional

17 Dec 2025

Lesley

Everything was very good and cannot complain about a single thing

Friends_and_family Family

6/10

Pleasant

08 Dec 2025

Phillip

Lovely hotel and a great location. A real shame the hotel was having so much work done on the front and the restaurant . I guess this why it was cheaper than usual.

Business

10/10

Exceptional

08 Dec 2025

Amalia V

Our room was beautiful and a good size. The staff was helpful and accommodating. The location is in the center of town, steps from Windsor Castle.

Leisure Family

6/10

Pleasant

06 Dec 2025

Nigel

Room decor was a little tired, although the room was clean. Bed was comfortable. Breakfast buffet was excellent, and location is also very good.

Partner

10/10

Exceptional

02 Dec 2025

Lana

The perfect location to enjoy all the Christmas wonder of Windsor and the changing of the guards.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Margaret

Fabulous stay. Clean and well organised. Central and easy to find.

Business_and_leisure Partner

6/10

Pleasant

29 Nov 2025

Louise

Lovely room. Unfortunately the TV did not work during our stay. Maybe a free continental breakfast may have gone a long way as a sorry. Staff very pleasant. Great situation in Windsor.

Partner

8/10

Excellent

27 Nov 2025

David

The room was comfortable and the staff friendly and helpful

Partner

10/10

Exceptional

24 Nov 2025

Peter

Excellent service and wonderful hotel!

Leisure Family

10/10

Exceptional

23 Nov 2025

Julie

Friendly staff. Very accomodating. Room was very clean, comfortable and had a lovely cosy feel. Loved the extra touches such as the fridge and cafetiere. Will stay again! Thank you.

Leisure

10/10

Exceptional

18 Nov 2025

Montana

We throughly enjoyed our stay at Castle Hotel! The room was clean and cozy, bed and pillows were very comfortable and the staff was so kind and accommodating.
This hotel is in a wonderful location, close to many shops/ pubs and right across the road from Windsor Castle.
Highly recommend this hotel.

Leisure Partner

2/10

Poor

16 Nov 2025

Keely

Very disappointed with the renovations that were going on and not to have been advised of this . £160 for a room + £35 parking whilst these works were going on was not acceptable

Partner

10/10

Exceptional

16 Nov 2025

John

Staff really stands out.

10/10

Exceptional

14 Nov 2025

John

Everything has been great.

Leisure Family

10/10

Exceptional

13 Nov 2025

David

Lovely check in with very experienced staff

10/10

Exceptional

11 Nov 2025

Nicholas

The service was excellent, our check in was smooth with professional hotel staff. We ate at the restaurant which was delicious and extremely convenient. The hotel room is clean and well kept up in maintenance, very comfortable to stay here. We will be back when we are in the area to stay again.

Friends_and_family Family

10/10

Exceptional

11 Nov 2025

Constantinos

Clean and quiet room, good quality

Business