Name: Macdonald Windsor
Address: High Street, 23, Windsor, SL4 1LH, GB

10/10

Exceptional

20 Jul 2026

Jennifer

The staff were extremely helpful and the hotel was beautiful. So convenient to the castle. My only slight negative was the cost for parking.

Family

10/10

Exceptional

14 Jul 2026

Alison

Staff excellent and so helpful. They provided a stress free experience as i was travelling alone with my grandson. Excellent value for money and in a perfect spot for visiting Windsor Castle. Fabulous air conditioning which was needed. Excellent high pressure shower with a larger than averagr cubicle. Refreshing to have so many places to sit and relax thanks to sofas and chairs. Excellent choice for breakfast and food was fresh with a large variety of choice. Overall i would say i would definitely return. Thankyou to all the staff for making our stay so enjoyable.

Family_with_children

8/10

Excellent

14 Jul 2026

Alan

Breakfast was ok nothing special.
Came back to hotel bar at 10.00pm for late nightcap,no snacks available at the bar,had to go out and buy some crisps etc

Partner

8/10

Excellent

12 Jul 2026

Richard

Fantastic hotel. Staff couldn't do enough for you

Partner

10/10

Exceptional

08 Jul 2026

Connor

Stayed for one night, was class, very clean, water pressure in shower was unreal and comfy bed

Self

2/10

Poor

04 Jul 2026

Desmond

Avoid! Club Quarters Hotel Covent Garden / Holborn.
We had no advance notice there would be disruptive work on the hotel and found the lobby was half closed for various work in rooms and the floors. I asked if the drilling or hammering would stop on Saturday and Sunday. We were assured by the man on the front desk that was the case. But the noise started at from 8:30am on Saturday. The walls are paper thin, anyway, and you can hear your neighbour quite easily. in fact, the room was just weird. An ugly chunk of a table was right in the middle of the room. The bathroom ventilator was broken. One bedside light was not working. Parts of the shower dropped off while in use. The only plus is its location.
June 2026

Partner

10/10

Exceptional

30 Jun 2026

Marie

The property was perfect. Location was perfect too, right in the centre of the town. The rooms where large and there was a fridge in the room. Lovely bathroom. Couldn't fault anything within the hotel. There was only one problem and that was with the parking, there is a car park at the hotel but it was 40 pounds for our 1 night stay which I thought was expensive. I have a disabled badge so it would of been so handy to of used the car park, but instead I had to find a car park as few minutes walk away. I think 20 pounds would be an acceptable parking charge but 40 is just too steep a price to pay.

Family

8/10

Excellent

29 Jun 2026

Maureen

Breakfast buffet was not worth the price. Slow to refill.

Self

4/10

Poor

29 Jun 2026

Fiona

**Disappointing stay – standards fall well short of expectations**
While the concierge was helpful and an early check-in was appreciated, almost every other aspect of our stay left us frustrated.
The room itself felt tired and neglected — loose floor tiles, scale-encrusted shower tiles, and generally dated amenities gave the impression that maintenance has not been a priority for some time. The sofa bed was extraordinarily uncomfortable, seemingly missing springs, and its presence in the room eliminated any circulation space around the main bed. To add to the frustration, the toilet blocked during our stay.
Housekeeping was only carried out after 5pm, and during servicing, rubbish was left strewn along the hallways for extended periods — creating a deeply unpleasant impression that lingered well beyond the inconvenience itself.
Small touches compounded the disappointment: just two coffee pods allocated per day on an ageing Nespresso machine, body wash and hand soap that appeared to have been watered down, and a hand dryer in the women's restaurant restroom that was out of order throughout our entire visit.
The restaurant coffee, dispensed from a machine, was poor — particularly hard to justify at the prices charged, where one might reasonably expect a proper espresso setup and a trained barista.
Reception staff were not very helpful.
There are significant improvements needed before this property can accurately claim to offer a comfortable experience. We are disappointed.

Family_with_children

8/10

Excellent

28 Jun 2026

Deborah

Standard room was absolutely fine in size as was the bathroom for our needs which was only for 1 night. Aircon available at no extra cost. Perfect location virtually opposite Windsor Castle. Parking within easy walking distance.
Pay in advance for breakfast, it's much more if you book whilst there. Waited for the kitchen to catch up with key breakfast items however it was 30+ degrees outside so I'm guessing it wasn't much better in the kitchen!
Service, both at breakfast and reception was impeccable, nothing was too much trouble. I would stay again.

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Patricia

Had amazing stay with my girlfriend for our anniversary

Partner

6/10

Pleasant

21 Jun 2026

Helen

I think the basics in 2026 is to expect usb charging points to be available

Partner

8/10

Excellent

09 Jun 2026

Gregg

This McDonald Hotel needs a definite updating. Much of it is outdated and tired looking. The staff and service were excellent and you can’t beat the location. The breakfast buffet was good, but could benefit by rotating items and providing more fresh fruit such as berries. The restaurant is only rated average for dinner with a very traditional and boring menu. The rear exit stair/lift is convenient for getting to Windsor Central train station and it surrounding restaurants and shops, but had an odd odor. An investment in a full renovation would go a long ways.

10/10

Exceptional

08 Jun 2026

Gareth

Great location. Ideal for visiting the area.

Family_with_children

8/10

Excellent

07 Jun 2026

Ornella

The room was clean and comfortable.

Partner

10/10

Exceptional

04 Jun 2026

Lars

Great central location! Love it! Will definitely return here.

Business

6/10

Pleasant

03 Jun 2026

Elizabeth

It has underground parking at £40 per night. The room was a small double compared to our previous stay. Staff are helpful.

Partner

4/10

Poor

03 Jun 2026

Noelle

Service was not great, especially at check in, and there was dirt and small bugs in the bathtub when we arrived.

Friends

6/10

Pleasant

02 Jun 2026

Susan

Our room was a good size having upgraded to deluxe but cleaning did not happen as a matter of course.The service in Caleys restaurant was poor and the food was unimaginative. Breakfast buffet was cleared very promptly with the coffee machine being turned off first ,just before 10am so we were unable to finish our breakfast with a hot drink. A wonderful location but better ,more welcoming service would have improved our stay no end. The hotel seemed understaffed.

Friends

8/10

Excellent

01 Jun 2026

Lauri

The hotel is conveniently located directly across the street from Windsor Castle. Beds were comfy and AC worked well. They did have our room ready early, which was a huge bonus.

It is quite dark inside, including the common hallways as well as the rooms themselves. Large and tall bathtub makes it kind of difficult to get into the shower.

Partner

8/10

Excellent

30 May 2026

CINDY

Lovely boutique hotel across the street from Windsor Castle. Breakfast was simple. For 2 of us each day they laid out 1 bath towel. We found a second one in the closet each day. Seemed a bit strange.

Partner

10/10

Exceptional

27 May 2026

janet

This is such a beautiful ,clean easy accessible for many bars and shops .
The staff are sooo lovely breakfast was great a lot to offer , cannot thought this hotel and its location 100%. Recommend for couples and families

Partner

10/10

Exceptional

26 May 2026

Tracey

A boutique hotel that sits at the gate of Windsor Fabulous spot and lovely hotel The best part isn’t the suite that’s sits at the front of the castle It’s the staff So lovely Thank you

8/10

Excellent

26 May 2026

Sarah

Perfect location, lovely hotel… however due to it being an old building and being in the centre of Windsor , outside noise was quite loud late at night .. I assume this is due to what they can do to sound proof the windows/ room.

Partner

8/10

Excellent

25 May 2026

Oliver

Great stay, mattress slightly firm for my liking.
Hotel was in a perfect location.
Great parking available but slightly expensive.
Breakfast was delicious, one of the receptionists needs a little bit of training.
Otherwise great stay.

Partner

10/10

Exceptional

25 May 2026

Mr DAVID

Yet another excellent stay.
Cocktails 2 for 1 could have been explained more clearly as we ended up paying full 🤔
Didn't bother with breakfast but grateful for the parking

Friends_and_family Friends

8/10

Excellent

17 May 2026

Mark

Lovely hotel and perfect location in the town centre and right opposite the castle.
It should advertise the fact that it’s parking charge is £40 per night.

Partner

10/10

Exceptional

15 May 2026

James

What national park?

Partner

10/10

Exceptional

14 May 2026

Deborah S

Great location to sites….

Self

6/10

Pleasant

10 May 2026

Benjamin

The window in the bedroom did not shut fully which meant the sound of the planes landing at Heathrow were particularly noisy. We had been moved down from floor 2 to 1, which unfortunately also meant our view was just the side of a building and the heating systems on the flat roof. Good location, nice amenities, but the room itself did not provide the best night’s sleep I’ve had.

Partner

10/10

Exceptional

09 May 2026

Daniel

The location is fantastic and property is well designed. Provides a nice balance of antique and modern

Self

10/10

Exceptional

04 May 2026

Carole

This hotel & the brilliant staff working there (Michael, Matthew, Hannah just to name a few!!!)
made our stay in Windsor fantastic!!!

Great location 👍 rooms are lovely (ours was a dog friendly room too!!!) classy décor & cosy beds; bathroom was excellent plus large walk-in shower!!!

Car parking very secure 👍

We definitely recommend this hotel & we will certainly be visiting again ✅

Pet

10/10

Exceptional

03 May 2026

Celeste

Great location, beautiful interior, and nice rooms.

Friends

10/10

Exceptional

28 Apr 2026

Elizabeth

Great location, room was comfortable and to a good standard. Will definitely stay again.

Self

6/10

Pleasant

27 Apr 2026

Peter

Breakfast fresh but no eggs or french toast.
Car parking awful. I was told I should have prebooked but never told of this. Had to park dangerously to find where car park entrance was. Not very pleasant.

Partner

10/10

Exceptional

23 Apr 2026

David

The hotel is situated in the centre of Windsor very close to the castle, the staff are really helpful and knowledgeable about the local area and amenities.
My wife and I were there to celebrate our wedding anniversary and we would definitely stay here again or recommend to others.

Partner

8/10

Excellent

22 Apr 2026

Carl

This hotel has a great location across from Windsor Castle and around the corner from the main shopping street, with two train stations an easy walk. It’s undergone a recent remodel and looks great, but there are some major problems: first, the rooms need more light. It’s impossible to read at bed or do computer work with the low intensity lamps. On check-in, the toilet and refrigerator weren’t walking, but that was quickly fixed. The Nespresso coffee machine only takes small cups not mugs provided and easily can spill. The halls are pitch black until movement is sensed, so it’s easy to fumble and drop something like a key card. The lifts however were great. With so many dining and drinking choices nearby, they are missing an opportunity by not offering guests perhaps a free prosecco at the house bar, or a discount on dining or a late evening happy hour. The concierge staff were great, but this no-cash hotel makes it harder to offer staff cash tips for added services such as luggage transfer. We wish them well as they sort out these tweaks that will be appreciated by guests.

Partner

10/10

Exceptional

21 Apr 2026

jason

The room was large with comfortable bed and very quiet room. No view from our room. The breakfast was excellent with many options. There are several restaurants and shopping within walking distance. Windsor castle is just across the street too. The staff was great as they let me borrow a phone charger

Partner

8/10

Excellent

21 Apr 2026

Jason

Room was comfortable

Partner

8/10

Excellent

21 Apr 2026

Jason

Comfortable room

Partner

6/10

Pleasant

19 Apr 2026

Alan

Comfortable hotel, but a little tired. Could do with a refit.

Partner

10/10

Exceptional

17 Apr 2026

Heribert

Good location for exploring the city

Partner

10/10

Exceptional

14 Apr 2026

Grenville

The breakfast was ok but not the best.

Partner

10/10

Exceptional

13 Apr 2026

Melissa

My go to hotel when in UK! Staff are incredibly warm, friendly and so helpful. Lovely food for breakfast, nibbles, tea or drinks and the area is easily accessible from Heathrow or by trains. Rooms are spacious, clean and very comfortable.

6/10

Pleasant

12 Apr 2026

Stephen

Breakfast was poorly staffed and stocked.
Sauce was out of date and pastries were absent on both days.
Ran out of basics like Nutella.
For the money - it isn’t worth it

Partner

6/10

Pleasant

09 Apr 2026

N

Breakfast was booked with the room booking but was a

10/10

Exceptional

31 Mar 2026

Mark

Excellent location, lovely room

8/10

Excellent

30 Mar 2026

Magdalena

Very comfortable stay. The staff were welcoming and the atmosphere felt safe and professional from the moment I arrived. The room was clean and warm, and overall it was a great experience. I would happily stay here again.

Self

8/10

Excellent

30 Mar 2026

Tracey

The hotel and rooms are absolutely lovely and the staff are very attentive and kind
The breakfast however is extremely poor for the £24 that the hotel charges
If you don’t want a cooked breakfast, the buffet choices of cold items was extremely poor
Tiny pastries that look like they are from a supermarket, poor choice of fruit , no breakfast rolls , bagels etc , very cheep ham and cheese with no other cold choices like cream cheese, cottage cheese or salmon as in many hotels and if you want a cappuccino it will cost you extra !!!
Very poor value for such a lovely hotel !

Self

10/10

Exceptional

29 Mar 2026

Deborah

It was a really lovely stay ! Staff were lovely ! food was very good. And you stay just over the road from Windsor Castle … perfect !!

Partner

8/10

Excellent

26 Mar 2026

Ornella

The room was clean and very comfortable. The staff were very welcoming and helpful.

Partner

8/10

Excellent

24 Mar 2026

Stewart

Great hotel in a fantastic location. The staff were friendly and helpful, rooms were very clean. Our family had a suite and a classic room and both were great. Suite had tons of room which was great with a toddler or if you have a baby, bath and a shower option plus two sinks. Secure and central parking was very helpful given the location.

Only slight negatives were that to go out in your car you had to tell the hotel as you could be blocked in and they might need to move another car, we were told it would only take 10 minutes but sometimes it was longer and felt a bit of a hassle getting in and out. For the price of breakfast we were disappointed in the options, the fruit salad was just apples one day and had grapes added another. It’s a shame they didn’t have pancakes or waffles on the menu. After paying extra for breakfast there was then an extra charge for eggs Benedict. We thought about ordering to our room for breakfast but even though we had paid there was still a tray charge of £8 and we couldn’t justify it so we went next door to Gail’s in the morning. We would definitely come back but wouldn’t pay for breakfast again.

Family_with_children

10/10

Exceptional

20 Mar 2026

timothy

Fabulous location, the castle is about one a minute walk from the hotel.
The rooms are beautiful, as is the reception area.

Partner

6/10

Pleasant

06 Mar 2026

Lowri

Looking shabby, needing an update!

Friends

10/10

Exceptional

04 Mar 2026

Holly

Excellent customer service

Family

8/10

Excellent

01 Mar 2026

Bradley

Great location but the beds were so hard it felt like sleeping on the floor.

Partner

10/10

Exceptional

25 Feb 2026

Mark

Excellent hotel and location. Wonderful room.

10/10

Exceptional

22 Feb 2026

Lyndsey

Very inkeeping with surrounding area

Partner

8/10

Excellent

01 Feb 2026

Graham

Staff were great, we took our dog with us (as we have several times before) the cleanliness of the room was ok but not immaculate.

10/10

Exceptional

25 Jan 2026

Stephanie

Clean room with friendly staff. The bed and bedding were really comfortable too!

Self

10/10

Exceptional

18 Jan 2026

Natalie

We stayed over for one night. Concierge was great upon arrival, and staff were very welcoming. Reception area smelt lovely as we walked in and the surrounding are immaculate. The room was lovely, comfortable bed and plenty of room for the 2 of us. Had a drink in the bar but didn't actually eat in the hotel as we like to go out and about

Partner

10/10

Exceptional

11 Jan 2026

John

Service & staff were great … as were the facilities & room .. the only complaint we have is that despite upgrading to the turquoise suite the room was really quite cold despite an extra radiator being provided & remained so

Leisure

10/10

Exceptional

04 Jan 2026

Maria

Loved our room ! Love the staff , Michael on concierge treated us so well ! All the hotel staff are fab ! Regular visitor in December annually ! Worth every penny ! Elemis toiletries , spacious room and so comfy ! Love the place !

Partner

10/10

Exceptional

31 Dec 2025

Margaret

We upgraded our room for £22 per night which was lovely and spacious. The staff were very helpful. The hotel was lovely and clean. Excellent position in Windsor opposite the Castle.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Gerald

Location was excellent across the street from Windsor Castle

10/10

Exceptional

22 Dec 2025

Jenna

The deluxe room we booked was beautiful and huge! The hotel itself is lovely and the staff were great. We will definitely be staying again next year.

Partner

10/10

Exceptional

19 Dec 2025

Wendy

Excellent all round

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Francisco

the hotel is wonderful the staff wonderful and room was ready and clean, great experience.

Leisure Partner

8/10

Excellent

14 Dec 2025

margaret

Lovely hotel - great location opposite the castle. Room was clean and nice size. Only negative bed was not comfortable - it had a hard mattress and the pillows were useless.

10/10

Exceptional

13 Dec 2025

Hiba

Fab hotel in the centre of Windsor. Our room was clean, spacious, and comfortable. 😊

Leisure Friends

10/10

Exceptional

03 Dec 2025

Jennfer

Yes.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Alastair

Spotless rooms
Friendly staff

Business_and_leisure Family

10/10

Exceptional

26 Nov 2025

Amanda

It was great for a night to see the city and Christmas lights at Windsor. I’d highly recommend.

Leisure Self

10/10

Exceptional

26 Nov 2025

Neville

Lovely rooms, very convenient location for visiting the Castle.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Dawn

Very clean. All good as usual. Arrived late and left early so did not eat

Partner

6/10

Pleasant

20 Nov 2025

George

We had 4 rooms booked as we had an event at Windsor Castle the next day. We had one car between the 4 rooms and were heavily dissuaded by your concierge not to use the hotels car park.
We were parked at the garage at the back and kept being told how expensive the parking was and how we would be charged 2 days even though we wouldn’t have even been there 18 hours.. This caused us problems and to be late for our event that evening too. It was not a great start .

Friends_and_family Family

10/10

Exceptional

20 Nov 2025

Charlotte

Wonderful, welcoming staff. Hotel reception & bar/restaurant smells beautiful. Rooms are spacious, comfortable large bed, robes & slippers supplied, lovely products (Ellemis).

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Alastair

Professional comfortable clean

Business_and_leisure Family

10/10

Exceptional

17 Nov 2025

Lois

Great location and lovely rooms

8/10

Excellent

16 Nov 2025

Debora

Small rooms but conveniently located near the castle

Leisure Friends

10/10

Exceptional

11 Nov 2025

Grant

High quality rooms, good food, nice staff. Great location.

10/10

Exceptional

09 Nov 2025

annabella

Great staff, location, and lounge.

10/10

Exceptional

07 Nov 2025

Émilie

The room is very comfortable! And clean, staff is smiling and helpful!

8/10

Excellent

05 Nov 2025

Jane

Clean room, quiet hotel at night. Staff excellent. Position was perfect for Windsor Castle, shopping and restaurants. My only gripe was a service charge on the bill for breakfast, which was ok but not fantastic. The only service was a pot of tea to the table. All else was buffet style. Even the used dishes weren’t cleared before we left.

10/10

Exceptional

04 Nov 2025

William

My favorite place to stay in Windsor.

Business_and_leisure Self

8/10

Excellent

03 Nov 2025

Heather

The location was great! Staff was awesome...the room is dated, carpet old...but was tidy. Bathroom had some mildew around the shower drain. TV didn't provide a clear picture. I mentioned all this to the front desk when we checked out. I would stay here again, as issues are minor.

Leisure Family

10/10

Exceptional

02 Nov 2025

Susannah

We have been a few times and always come back. Good quality and everything we need for a short stay. Great location too. Recommended.

Partner

10/10

Exceptional

19 Oct 2025

Mark

Fantastic stay. Lovely hotel, wonderful staff. Great quality room, very comfortable. Breakfast excellent choice. Right opposite Castle and good choice of bars and restaurants within walking distance

Leisure Partner

10/10

Exceptional

17 Oct 2025

Deborah

Staff were very friendly and helpful. Rooms were a good size for a standard room.

Partner

10/10

Exceptional

12 Oct 2025

Aestrid

Excellent property and great service. Highly recommend

10/10

Exceptional

12 Oct 2025

Nicholas

Dean was fabulous and Reign and Agi they well worth a mention

10/10

Exceptional

05 Oct 2025

cheryl

Air conditioning was great, housekeeping did a very good job. It’s so nice to have a kettle in the room to make tea in the morning. Breakfast was plentiful, but needs more fresh items like salad and fruit.

Partner

10/10

Exceptional

30 Sep 2025

Daphne

Great location near pubs and restaurants. Very close to Windsor Castle.

Friends_and_family Family

6/10

Pleasant

30 Sep 2025

Thomas

Good room, great shower although extra or fans not working in shower room or toilet room. We told reception about this on departure so hopefully they will sort this out.
Got back to the hotel at 10.15 and wanted a night cap. No bar attendant, told the duty manager who fetched the bar attendant from Back of House. Sat down with our drinks next to a nice fire. No one came to clear the old drinks. Asked the duty manager if the drinks could be cleared. Instead of doing it himself, he walked over to the bar and instructed the bar attendant to come over to clear the table. Why couldn’t he have cleared the old drinks himself? Has impacted on our views of the hotel.

Partner

8/10

Excellent

29 Sep 2025

Rachel

Paid extra for an upgraded room but got a smaller bed and bathroom than my last stay. I could just about see the castle if I craned my neck to look outside of the window. I could see the train station
Room was a bit musty smelling and no conditioner or body lotion which was disappointing
Breakfast was good
Not worth extra to upgrade

Leisure

10/10

Exceptional

28 Sep 2025

Jamie

1 night stay in Windsor

We stayed one night and we requested a room with a bath tub in it and we got that room which was very spacious and clean the hotel is well situated right next to the castle and all amenities.

Partner

10/10

Exceptional

27 Sep 2025

Joanne

This hotel is convenient, quiet and spotless. The staff are very nice, helpful and friendly in fact nothing was too much trouble😊

Leisure

10/10

Exceptional

15 Sep 2025

Diane

Welcomed by friendly staff. Good parking under the hotel. Room was clean and spacious.

Leisure

10/10

Exceptional

14 Sep 2025

Sara

Parking at the hotel is very expensive and quite difficult to book.
Loved the hotel though and exceptionally good value for money given the amenities / cleanliness etc

Leisure Friends

10/10

Exceptional

23 Aug 2025

Deborah

Lovely central hotel with easy parking. Great staff and great location.

Leisure Partner